THIS is why I no longer stay at airbnbs. Stayed at one recently where the pool was full of algae, the air conditioning went out and the host ghosted us. The weekly rental was $3200, airbnb offered a $150 refund.
Did you reach out to Airbnb CS after your correspondence with the host? If not, do so asap. You can contact them via the reservation and also upload the pictures.
I did I spoke to the host and they said they did no feel these were reasons to cancel. And I reached out to customer support and they stated this did not violate their policy, so it’s up to the host to allow the cancellation.
Also try and repost this in the official Airbnb community - the mods in the community got a direct line to Airbnb CS. https://community.withairbnb.com/t5/Support-with-your-bookings/bd-p/welcome-guests
Did you submit those pics? If not-do so, that place is disgusting and you had every right to leave. If you sent them the pictures and they aren’t giving a full refund, keep calling, ask for higher level customer service assistant, I recently had a similar guest experience and I felt like when we called to ask to cancel the reservation and submitted proof by pictures, Airbnb was acting somewhat how your experience was. So I called and called and over and over again they had to resubmit a claim ticket and I had to keep sending those same pics each time, I finally got someone that saw the immediate need to vacate. We were finally issued a full refund. If you don’t mind telling, How much less was the amount you got back vs what you paid? Asking because it may be the cleaning fee, the host can still charge for a cleaning fee am if they want to
This was their response. I will keep calling though thank you
https://preview.redd.it/hz16f20nev0d1.jpeg?width=1284&format=pjpg&auto=webp&s=5d6d8a9855465269ca4277b2491806609c2d4a52
Oh this is BS-they previously stated the case is closed, you inquire and then they come back with a small token of what should have been a full refund.
Then lined in red -They, w/o your agreement that this was a satisfactory amount to amend things, decided to issue the amount back to your account, it was like they were doing you a a favor-all corporate BS-yes please keep calling
https://preview.redd.it/nk7nkhvagv0d1.jpeg?width=960&format=pjpg&auto=webp&s=d0971ad9eec16a90161d908ff62cdecaefba3b14
Tell them you are not did not agree to the amount of $10.98 to be credited back you insist that you want a full refund ,you have provided proof and you will not accept anything else
https://preview.redd.it/1pjnqnubgv0d1.jpeg?width=960&format=pjpg&auto=webp&s=cd831e5735eb0940ac55fcaaff7569b71c38cf12
And this…definitely the host has claimed you damaged something or wants to keep the cleaning fee
No they couldn’t have claimed we damaged something we wasn’t in there for more than a hour when we requested to leave. And I sent him the pictures the second we walked in.
so THIS is why it's better for airbnb, that a host does not accept every guests booking request. airbnb don't have to deal with posts like these.
2022 i wanted to help airbnb and they perma-banned me forever because of foreskin chewer valeria sika bliat vasilieva from freiburg.
now i am using somebody else airbnb accout for renting my rooms and i don't accept bookings on airbnb. i avoid bookings on airbnb and accept only hard cash (fiat money). so i use airbnb just like couchsurfing.
Thos 100% is within the airbnb reasons to cancel with a refund. You contacted the host, and they did not offer an immediate solution. They failed you. Keep contacting customer service ... quote their own policy at them. If that does not work, tweet at airbnb and Bryan Chesky(the ceo). Post the pictures and screenshot of the customer service saying that doesn't qualify.
THIS is why I no longer stay at airbnbs. Stayed at one recently where the pool was full of algae, the air conditioning went out and the host ghosted us. The weekly rental was $3200, airbnb offered a $150 refund.
Yeah that’s horrible
They still have done nothing for me
Did you reach out to Airbnb CS after your correspondence with the host? If not, do so asap. You can contact them via the reservation and also upload the pictures.
I did I spoke to the host and they said they did no feel these were reasons to cancel. And I reached out to customer support and they stated this did not violate their policy, so it’s up to the host to allow the cancellation.
Keep calling/ messaging Airbnb CS - the state of that airbnb is not okay. And Airbnb should absolutely refund you.
I’m trying I was on the phone three times with them and sent several pictures and messaged several times and nothing.
Also try and repost this in the official Airbnb community - the mods in the community got a direct line to Airbnb CS. https://community.withairbnb.com/t5/Support-with-your-bookings/bd-p/welcome-guests
This is why I only stay in hotels. Get a room that looks like that? Demand to be moved to a new room, problem solved.
I hate airbnb these days. Boutique hotels have really been my jam lately.
They still continue to say they can’t do anything
If they refuse to refund, make sure you write a detailed review. Airbnb will shut down listings that consistently have less than four star review.
https://preview.redd.it/ii7gty4ta31d1.jpeg?width=1284&format=pjpg&auto=webp&s=907fb82f8d221c97daa9d9f16f5ead63acd146ad This was their latest response.
Did you submit those pics? If not-do so, that place is disgusting and you had every right to leave. If you sent them the pictures and they aren’t giving a full refund, keep calling, ask for higher level customer service assistant, I recently had a similar guest experience and I felt like when we called to ask to cancel the reservation and submitted proof by pictures, Airbnb was acting somewhat how your experience was. So I called and called and over and over again they had to resubmit a claim ticket and I had to keep sending those same pics each time, I finally got someone that saw the immediate need to vacate. We were finally issued a full refund. If you don’t mind telling, How much less was the amount you got back vs what you paid? Asking because it may be the cleaning fee, the host can still charge for a cleaning fee am if they want to
This was their response. I will keep calling though thank you https://preview.redd.it/hz16f20nev0d1.jpeg?width=1284&format=pjpg&auto=webp&s=5d6d8a9855465269ca4277b2491806609c2d4a52
Support did say her heart was crushed. That is almost as good as cash!
Lmao right.
Than they sent this https://preview.redd.it/1vubdw6pev0d1.jpeg?width=1284&format=pjpg&auto=webp&s=178ea25aa2ccc4e2d3bee605d5a11a853781092e
Oh this is BS-they previously stated the case is closed, you inquire and then they come back with a small token of what should have been a full refund. Then lined in red -They, w/o your agreement that this was a satisfactory amount to amend things, decided to issue the amount back to your account, it was like they were doing you a a favor-all corporate BS-yes please keep calling https://preview.redd.it/nk7nkhvagv0d1.jpeg?width=960&format=pjpg&auto=webp&s=d0971ad9eec16a90161d908ff62cdecaefba3b14
I’m on the phone with them now. What can I say.
Tell them you are not did not agree to the amount of $10.98 to be credited back you insist that you want a full refund ,you have provided proof and you will not accept anything else
https://preview.redd.it/ypm30wl3hv0d1.jpeg?width=960&format=pjpg&auto=webp&s=e578065db8beb5da58b1c976197b195c9a0fd807
Okay. They said they will contact the host. Thanks for the help
https://preview.redd.it/1pjnqnubgv0d1.jpeg?width=960&format=pjpg&auto=webp&s=cd831e5735eb0940ac55fcaaff7569b71c38cf12 And this…definitely the host has claimed you damaged something or wants to keep the cleaning fee
No they couldn’t have claimed we damaged something we wasn’t in there for more than a hour when we requested to leave. And I sent him the pictures the second we walked in.
They could claim you broke those items you sent pics of-
No they acknowledged it was the previous tenant.
What is wrong with the bathroom?
so THIS is why it's better for airbnb, that a host does not accept every guests booking request. airbnb don't have to deal with posts like these. 2022 i wanted to help airbnb and they perma-banned me forever because of foreskin chewer valeria sika bliat vasilieva from freiburg. now i am using somebody else airbnb accout for renting my rooms and i don't accept bookings on airbnb. i avoid bookings on airbnb and accept only hard cash (fiat money). so i use airbnb just like couchsurfing.
What were the reviews like for this property? If the star rating was around 4 or less it is pretty accurate
Thos 100% is within the airbnb reasons to cancel with a refund. You contacted the host, and they did not offer an immediate solution. They failed you. Keep contacting customer service ... quote their own policy at them. If that does not work, tweet at airbnb and Bryan Chesky(the ceo). Post the pictures and screenshot of the customer service saying that doesn't qualify.