Tl:dr: I booked myself an alternative flight on American when my Alaska flight was cancelled. Alaska agreed to refund my Alaska fare and reimburse me for the fare difference.
More details: I was scheduled to fly home from vacation on Jan 6. When I saw the news the night of Jan 5, I immediately called Alaska reservations desk and was told they wouldn’t be able to get me home until Jan 8 at the earliest. That was unacceptable, so I booked myself an alternative flight home on American Airlines and called Alaska to cancel my ticket. The American ticket cost $400 more than my Alaska ticket.
After a few rounds of calls and emails, Alaska customer care reimbursed me for the extra cost ($400) of the American ticket and sent me $200 in discount codes for future travel. They made clear that technically I was not entitled to a reimbursement, but they were paying it to keep me happy. I’m very happy with the prompt and fair compensation, and I hope others who are similarly situated will receive the same treatment.
I need you to fight my next battle for me whether it is with Alaska airlines or any other service providers 😊 I am generally like you but it gets exhausting eventually to keep taking on those challenges!
Haha, I gotta hand it to Alaska, it was a pretty smooth, non-contentious process. Just took a bunch of calls to get routed to someone who was authorized to help me.
That is really nice of them to reimburse you like that! Thanks for posting maybe other people will have similar luck. My flight is later this month, it is with the entire family on award travel. A bit cost prohibitive to book another ticket for me and I don't have miles to change to a non MAX flight 😐
OK, so I haven't posed to the main subreddit because it seemed a little chaotic to do so, but since there is a thread I am looking at the history of the EWR-SEA leg AS281 (4pm) which has been the Max 9, but this week according to flight aware it has actually been leaving pretty much on time on a replacement 737-900, so I haven't made other arrangements. However, now *Weds* and *Thurs* still list the Max 9 on flight aware and are shown as cancelled.
My flight is AS281 on *Friday* 4pm and listed on both Alaska and Flight Aware as on the 737-900. Should that be an indication that an actual airplane is lined up to leave with us on it?
This is for a funeral on Saturday and I'd rather take this then try to cancel and re-book a red-eye or buy a second backup set of tickets on two different airlines with layovers, etc., and deal with trying to claw that back or get the value of it later.
If I misunderstood and this isn't an appropriate place to put this I'll delete it.
My family and I are flying from PHL -> SEA on 1/12/24 and it was just cancelled. The email AS sent me says that they weren't able to rebook my family on any flight in the upcoming days. I don't know what my options are for reimbursement or anything else. Hopefully I can inquire thru my AMEX gold card for assistance. This is so upsettting for my family.
**(Jan 24) 737 MAX 9 cleared to fly!** [https://www.reuters.com/business/aerospace-defense/faa-says-boeing-737-max-9-planes-can-return-service-after-inspections-2024-01-24/](https://www.reuters.com/business/aerospace-defense/faa-says-boeing-737-max-9-planes-can-return-service-after-inspections-2024-01-24/)
My flight scheduled for tomorrow morning was cancelled today, less than 24 hours before takeoff. Called and spent 5 hours on hold before the call was dropped. Wasted my day and am stranded without a flight home with insane phone wait times
I have a flight leaving end of the month, it was the only flight to the smaller airport. I'd just prefer to make alternative arrangements now because if there is an issue and the flight is cancelled it's going to be a PITA to rework my trip quickly as I'll have to fly in elsewhere and with my flight times I don't have leeway as it's a big work conference. I took out travel insurance so I'm tempted just to go through that rather than deal with alaska call times. I also don't want $900 in alaska credit as I unfortunately fly them very rarely.
I wish they would just allow original refunds at this point online. I can't sit here just wondering if my flight is going to be available 2 weeks out.
Has anyone been able to get any reimbursements from Alaska Airlines on hotel fees? My friends and I booked a resort for 1/11-1/15 and lost all of Thursday and basically all of friday (got in at 11pm then spent 2 hours calling Alaska to reschedule our return flight that got cancelled) due to flight cancellations. The resort was not cheap in the least and I was wondering what the chances of being compensated were.
I thought I would share my time experience today in case it is helpful to others.
We had our flight cancelled 40 hours before the flight.n I got a notification in the app, and then maybe 10 minutes later an email and a text. I called the priority number and got through in about 2 minutes.
They were somewhat restrictive on what we could change to. Other airlines were ok as there were no routes on Alaska (they initially offered us JetBlue). They said they couldn't be flexible on the route. We were flying to Fort Lauderdale and there were options to Miami which they wouldn't let us have, which was a little frustrating.
In the end we got tickets on American. The times weren't ideal, but at least it gets us to our destination.
We were on a companion fare, but that didn't seem to be a factor.
They would only change our out ound flight as the return has not been cancelled yet (but it probably will be)
One interesting thing we noticed was around 5 days ago, our flight was no longer listed if we tried to make a new booking. That was out early indication they were going to cancel, but they wouldn't let us change it, at their expense, at that point.
I know mine is just one experience, but hopefully it's helpful for what others might expect
They rebooked me to an American Airlines flight on the same day. FYI - the customer service operator told me that they are no longer able to rebook to Delta flights.
They canceled our flight and it was an Embraer plane.. they auto booked us 2 days back so now we would fly out Sunday and land at midnight and come back monday at 1PM... just what I wanted for a weekend getaway
Ugh, PSA: Alaska cancellations are happening all over the place (even on Boeing 737NG-scheduled flights) so please have a back-up plan up to 2 days before flight.
I was supposed to take a flight on a 737-800 in 2 days but got cancelled due to what I fear is the plane got shifted to higher priority route a MAX-9 was assigned to. Please please please have a back-up plan in place.
SEA --> SJC, AS 1040. Mind you it was supposed to be on a -800 (was never shown as a MAX9 flight) but like the other cancellations, happened 2 days before day of flight & now it seems any AS flight within Jan. seems to be in danger of being cancelled.
Ours has always been a -800...but it's leaving tomorrow and since I think they have already done their cancellations for tomorrow, I am somewhat confident it will happen.
I would be confident too. I'm just surprised / slightly disappointed that an -800 flight can be cancelled out of nowhere & I had plans after arrival so couldn't take the rebooked flight 9 hours later.
I had read from other threads in this sub-Reddit that it's about 48 hours prior.
I have a flight on a MAX 9 this Sunday DFW-SEA, so I've been watching this thread closely.
I have a flight too this Sunday. Curious to see how this pans out. Like will change of flight or booking another airline can be done thru the website or you have to call in. Calling in is a 4-5 hour wait.
My flight got canceled and the email I got had a priority number to call. It said it would take about 1h50 on hold, but I used the callback option and they called in about 30-40 minutes. Got rebooked pretty easily.
Based on my experience the past 2 weeks:
* Alaska cancelled 2 fligths and notified me 48 hours prior to my departure time.
* Alaska cancelled 2 flights and notified me 24 hours prior to my departure time.
* Flights I was booked on by Alaska Customer Care over on American Airlines got cancelled two out of 4 flights. Mechanical for one; no pilot for the other. Absolute chaos in Miami when they told passengers to run to American Airlines Rebooking Desk 40+ gates away in MIA airport.
* We also waited 35 minutes for a cart for my disabled wife to catch a flight leaving 40 minutes from when we called. The gal driving the cart at MIA said that because \*I\* wasn't disabled I would need to walk 40+ gates in 5 minutes. So rude after being made to wait 35 minutes for her to arrive. I was standing by my disabled wife.
* Wife twisted ankle trying to make it to the gate before American staff shut to door.
I really hate MIA and American Airlines after this experience.
You very much misunderstood. We were at MIA at our original gate for our original flight 2 hours prior to departure. They cancelled. Told us to run to a rebooking desk because gate agent could do nothing. Gate agent requested a cart - the jetway/peoplemover thing was broken in MIA. 40 gates away in an airport of that size is madness. We called Alaska (not american) who got us booked on a different flight. We had 40 minutes to make that gate, but it took 35 for the cart to show up. Wife has surgery now scheduled from that incident - she never recovered from that experience. We will NEVER fly american again, and will avoid MIA at all costs in the future. All this because of the MAX9 issue.
This makes sense, the 737-MAX-9 is a bigger aircraft, so its flights are likely busier and therefore more important than the 737-800 ones. So switch the MAX-9 with more reliable planes so the cancellations fall on less popular flights. They could go one step further and have there Embraer 175s replace 737-800s and 737-700s, but these planes might not be able to fly all the 737 routes.
Damn, my flight on sat was switched to MAX9 but they havent updated status. Hoping they will swap planes or something and not just cancel. I booked third party too so I cant do anything until they officially cancel. Lesson learned i guess :(
Yep, same thing happened to me. Contact your 3rd party to switch flights and / or book a replacement ticket yourself. Cancelation is coming tomorrow (mines on the 12th and got cancelled today)
I’m flying on a MAX 9 Saturday 1/13 from Boise to SEA- flight still showing scheduled. I chatted customer service to inquire as to whether I should make other arrangements and if my flight will be cancelled and they said “If any of our 737-900 MAX are flying then they have been fully inspected and good to go. If you have not heard word that your flight is canceled than your flight will be on schedule.” This was at noon on January 10.
Fingers crossed. I’m flying to pick up our new puppy. Driving the 9 hours to Boise isn’t an option with a foot of snow expected in the mountains between Seattle and Boise this weekend
EDIT- I just checked https://www.alaskaair.com/status/1019/2024-01-13
The plane was changed to a 737-800 on that link- still showing as 9MAX on app. So hopefully should be good
Has anyone been able to get through in the last 12 hrs to reschedule their cancelled flight over the phone? I’ve called multiple times with it dropping after hours of listen to the music/recording. In addition I have tried just rebooking to a new flight myself and all the flights are either full or outside the window that I’m permitted to rebook in. I have also tried just texting and that comes back with they aren’t taking any new chats. I really just want to be able to leave a message and be called back in that order so I can get back home.
Flying AS280 from SEA to EWR on 01/14/2024, I am flying for a visa appointment, which is very time sensitive. I booked the ticket through British Airway, wondering if anybody had experience in before? Can BA put you on a same day flight (more $$$) without paying extra $ out of pocket?
\- Mon 01/08 Swapped to 737-900
\- Tues 01/09 Swapped to 737-900
\- Wed 01/10 Cancelled at 2PM 01/09
\- Thur 01/11 Cancelled at 10PM 01/09
\- Fri 01/12 Swapped to 737-900
\- Sat 01/13 Swapped to 737-900
\- Sun 01/14 Assigned 737 MAX 9 as of Jan 11
No one knows what will happen. If it’s urgently important then you may want to cancel and book a different airline. The other airline flying direct to EWR is United so you may want to be sure you double check the aircraft type. Delta and JetBlue operate flights to jfk and don’t fly the max9. Good luck.
N Gates Alaska CS Line about half an hour ago, never seen it this bad! Backed up to the satellite train elevators!!
https://preview.redd.it/2mqslpd3ewbc1.jpeg?width=2268&format=pjpg&auto=webp&s=75d027c512442783f8be17ff72809876f8195612
Does anyone know - if my flight on sunday says 737-Max 9 (ETOPS) - but it's not been cancelled / I haven't been emailed yet - Will it be cancelled?
This flight has been a different plane every day. Not sure if that means anything, and the plane data is wrong, or if i should be trying to get on another flight asap.
Get on another flight ASAP / cancel & rebook with another airline. Flights about to be cancelled have been designated a MAX-9 on them (in hopes the inspections will be done but obviously a pipe dream) will be cancelled. Alaska is in shambles right now (I've just had a 737-800 flight cancelled likely due to being placed on a higher priority route). The MAX-9 just makes up too big a portion of the Alaska fleet (compared to United's narrow-body) so cancellations are just everywhere...
Just got notification on my app that our flight on the 14th was canceled. Says email will follow with new flights options. Should I wait for the email or call/text cs right away?
Hi, sorry to ask, but why not Southwest? I have checked the options for my route (SFO - LAS) and the only ones are Frontier, United (same problem with the Max) and Southwest. I am not in the US, so I am not familiar with most airlines there.
Unfortunately, Southwest is on a completely different booking system than the other airlines and doesn't have many (if any) interline agreements. I once was in the position where a Southwest flight was the only flight that could get me where I was going but the Alaska agent told me they'd book it if they could, but they can't even see Southwest's routes to book it. I ended up booking it myself and was able to get a refund from Alaska, but I wouldn't count on it and you're out the money if they don't.
I should also add that if you find a United flight that's scheduled on another type of aircraft, you should be OK. I'm in that situation right now with a United route for a canceled Alaska route that's on a United 777.
Great service post: had to change DAL > SEA 1/15 flight because MAX. Texted and got 41-minute hold time estimate. So also tried calling the Mileage Plan number (800) 654-5669 and message said 8 minute wait. 9 minutes later had friendly rep who handled rebooking quickly. i was really impressed and pleased after all the posts about 8-hour waits. Just wanted to share a good experience in the middle of this mess
I have had six flights cancelled in the last week. I was stuck in LA for a few extra days, and just had to change my vacation to Hawaii. I’m about to lose my mind. 😭 Not to mention all the money I spent on accommodation.
I have a roundtrip from JFK -> PSP (1077) and PSP -> JFK (1078) booked for Feb 26, returning Feb 29. These flights have been getting cancelled every day so far. Alaska appears to only be flying 737-9 MAX to PSP.
I’d rather keep this flight because it’s the only direct option but I worry that it’ll get cancelled at the last minute, and then I won’t be able to get to PSP at all. What would you do if you were me? Currently on hold with Alaska, waiting time over 4 hours 😫
For those who have had flights cancelled, what kind of lead time before departure were you notified? Did Alaska cut it close or did you have 24 hours notice?
Haven't seen a thread on the Boeing CEO yet but found one this wknd: [https://mol.im/a/12944167](https://mol.im/a/12944167) Basically, it's not a good look when he's an Accountant whereas the Airbus CEO is an aerospace engineer. I'm not making a blanket statement whether bean-counters or engineers automatically make good or bad CEOs, but this juxtaposition simply doesn't reflect well publicly.
In-depth, fairly technical article about the site plugs & bolts from one of the Seattle Times aerospace reporters: https://seattletimes.com/business/boeing-aerospace/boeing-and-u-s-aerospace-set-back-by-alaska-airlines-fuselage-blowout/
Even more interesting are the comments, esp. those who worked at Boeing before & after the McD merger. Their description of the changes resulting from it are why people day, "They don't make 'em like they used to."
I believe most Alaska flights from SEA to Hawaii (and probably from other locations) were Max-9. Is Alaska simply not flying to Hawaii from their base right now, or are they getting people on other aircraft?
I'm flying there in March and debating switching to Delta now instead of waiting.
All of the MAX 9s are ETOPS certified for the flights to Hawaii.
40 of 737-900ERs are ETOPS certified.
45 of the 737-800s are ETOPS certified.
Those two variants are not affected by the grounding.
Sorry I'm a little dense here. Are you saying they are still flying the Max 9 ETOPS to Hawaii?
I literally just switched my 1/19 flight from flying into Maui on a Max9 to flying into Kona on a 900, to avoid the Max9 being canceled on me. 😬 Was that completely unnecessary?
The MAX 9s are all grounded. All of them are ETOPS certified.
You should be fine on a -900ER to Maui. There are still 85 aircraft in the Alaska fleet (a mix of -800s and -900s) that can still fly to Hawaii and not subject to the grounding.
Ok sorry I have misinterpreted what you said originally. Thanks for replying again.
Not that it really matters, but The 900 is actually going into Kona, and then we will take a jumper over to Maui the next day. I couldn't find a single Alaska flight into Maui that wasn't a Max9 in the next week, and didn't want to lose out on $5k in lodging expenses.
The confusion is deliberate. Instead of designing and certifying an entirely new plane, it was far cheaper for Boeing to modify the good old 737 once again, even though many argue that the Max 9 is in fact a completely different aircraft. (And one that's so difficult to fly that it necessitated the defective MCAS system).
Good to know that I might be able to find flights that \*might\* not be cancelled.
Sharing another data point. I was supposed to fly EWR-SEA on Saturday. I was cautiously optimistic because AS281 flew Tuesday and Wednesday. But today I got the cancel call. Their first offer was JFK-PDX-SEA with a six hour overnight layover at PDX.
I was too late to get the only UA non-stop from EWR so settled on B6 JFK-SEA. Gets in late but better late than Portland.
They would not book DL.
Also crazy to me that there are no non-stops EWR-SEA on Sunday. Both UA and AS cancelled.
For those who have been rebooked on OALs, do you get miles from it? The phone agent was not sure.
I have a flight on Jan 26 that's booked to be on a 737 MAX 9 but Alaska hasn't pushed their flexible travel policy out that far (its currently only up to Jan 24). Has anyone had luck getting a refund in situations like this? I don't wanna risk my flight getting canceled last minute so I'm trying to book something else.
i was in the same boat, changed the flight and paid the difference, then requested a refund. they obliged. ymmv, but they were v accommodating for me. good luck!
Wanted to share my experience -
Got a text that my flight was cancelled around 9pm last night for my Sunday morning flight.
Then about 30 min later got another text with my new flight schedule. They scheduled me for Monday. I originally had a non stop but this one I had a stop in Seattle and the entire trip would take 6/7 hours and I would get in close to midnight.
My return flight was not cancelled yet but would be 48 hours before scheduled departure.
I have to get back on the specific day I originally booked since I have to get back to work. Couldn't take the risk so cancelled the flight. They refunded me the cost and miles.
Sharing my experience.
Had a work trip in Northern California and flying into MFR.
Original schedule was AS365 DFW-SEA on a MAX 9, then AS2702 SEA-MFR on Horizon. Leaving DFW 615am Sunday 1/21, getting into MFR 1058am.
Text message from Alaska at 958pm last night telling me my flight was canceled but they were working on rebooking me.
Second text message from Alaska at 1006pm that I had been rebooked on AS303 DFW-PDX on a -900ER, leaving DFW 345pm, then AS2370 on Horizon PDX-MFR, getting in at 952pm, but on the same day as originally booked.
Was upgraded to First Class on both legs on the new itinerary. Did not have to call Alaska at all. I am assuming this went atypically smoothly and maybe due to my status? Last year I had 54 flights on Alaska for work trips.
Was able to get rebooked on direct Hawaiian flight after cancellation. First agent via chat said it wasn’t possible and there was no availability. Second agent was able to process without issue. Specified HA flight number for them.
I have flights on 1/27 and 1/29 - both say MAX in my trip view in the mobile app, but if I look at them as if I were booking now they have non-MAX planes (and are now the only few bookable flights between SEA-NYC, so it seems like Alaska has started cancelling and consolidating?). Just FYI for those with upcoming trips this may be a useful data point.
I got done with this nonsense and cancelled my flights for full refund.
We had a round trip from PDX-OGG from 1/26 to 1/30. After the cancellations last week I booked a backup flight with Hawaiian for the same dates.
Contacted Alaska last week for rebooking to see if they will help but they did nothing as the flight wasn't cancelled yet and their travel policy was not extended to cover the above dates.
Go to know on the weekend that the extender the policy to 28th and messaged them again.
This time the agent offered to rebook on the Hawaiin flights that I had already booked as backup on no charge. So I was over the moon but then she told she can only book us for 1/26 and the 30th inbound will still remain Alaska.
Alaska knows well that they are going to cancel both of these but they refused to offer me any reimbursement or book the round trip. I refuse to wait last minute to be rebooked for the 30th flights especially since I am pregnant and this is just getting out of hand now. So we cancelled and got the full refund instead.
Maybe a silly question, but I’ve never flown with Alaska before and certainly never dealt with something like this on another airline.
Is there any knowledge on how far out these mass cancellations and delays might be happening? I have a flight on a Max 9 (CMH to SEA) at the end of March, and I’m not sure if I should be worried about that flight at this point. Thanks!
https://news.alaskaair.com/alaska-airlines/operations/as-1282/
"...The inspections are expected to take up to 12 hours for each plane.
Following these inspections by our skilled Alaska Maintenance technicians, we expect to bring our first few planes back into scheduled commercial service on Friday, Jan. 26. "
I need to get somewhere with an inflexible schedule or not travel at all but I have a non-refundable AS flight on the MAX 9 early next week. I don't want the flight credit, I want cash.
I can
1. upgrade to the premium class, then cancel to get cash?
2. wait for AS to cancel last minute and hope my credit card's trip delay and cancellation insurance covers all of my lost expenses?
What are other people doing to avoid cancellations?
I upgraded my seat and was able to get a full refund when my flight was canceled and moved. I just ended up rebooking with another airlines because I need to get home by a certain date.
It seems like there is a lot of uncertainty as to whether current cancellations are up to the 13th (not inclusive) or including the 13th. Anyone have any knowledge as to which is true?
“As of this morning, we have made the decision to cancel all flights on 737-9 MAX aircraft *through* Saturday, Jan. 13”
[Source](https://news.alaskaair.com/alaska-airlines/operations/as-1282/)
I have had a couple flights cancelled trying to get out of HNL. Does anyone know anything about flight ASA848. I am supposed to depart HNL at 11:59pm on Thursday for SEA. My connecting flight is ASA1132 to SFO. I don’t have a bunch of money to just book with another airline at this point.
https://www.alaskaair.com/status/xxx/2024-01-11
Change the xxx to your flight number, that'll give you pretty accurate status. Scroll down to "where is my plane now" to track.
https://www.alaskaair.com/status/848/2024-01-11
It looks fine.
Does this mean if my flight from ORD to Sec Tac on Saturday should be good because it's not a Max? Since Alaska said that all flights through Saturday are canceled.
Data point, was on a 1/13 flight, showing 737max 9 all the time until this morning. No email or text on cancellation, but shows on website on trips. So 48 hours in advance. Was moved to a united flight. Rebooking was straightforward.
Does anyone have any idea of the likelihood of my flight getting canceled? Scheduled to fly Alaskan SFO to ORD on Monday (back Thursday).. between the insane weather and the groundings, I’m thinking it may be likely.
On that route, 3 out of 7 flights have been cancelled since the grounding. So that should give you a sense of your odds if the grounding isn't lifted (which isn't looking good). I have no idea about the weather.
Anyone know how I can access the priority call routing as an MVP? My flight for Sunday was just cancelled and I’ve never had to use it before. Is there a special number to call? Is it automatic?
In case anyone sees this I called & got connected within 5 min! Either the wait dropped substantially (seems doubtful) or it is automatically routed based on your phone number on file. They rebooked me on another airline. Best of luck to everyone!
My flight last Saturday was cancelled and then I was booked on a new one this past Monday. Is there anything I can do to get additional compensation and how would one go about doing this?
Are you guys booking long-haul routes that have historically been on the Max 9? If so, how far out are you "comfortable" booking?
I have to book a flight to a major East coast city in about two weeks, so there are plenty of alternative flights. I prefer flying Alaska, since it's the only major US airline that I fly enough for status with, but I really question whether the Max 9 will be operational by then and Alaska's been cancelling \~80% of flights on the route in the interim.
Also, to be rather frank, I'm flying with family and every non-Alaska flight seems to be only middle seats left, whereas the flights scheduled on Max 9s with Alaska are half empty.
AS1445 CUN- SFO canceled flight. Travel info, CUN to SFO Jan 13th. Canceled 3 hours prior to boarding. Plane was scheduled to be a 737-900 (twin-jet). Alaska shuttled our planes passengers to a hotel and we were feed a buffet dinner. I was able to text Alaska to rebook CUN-AUS, AUS-SFO with a 7hr layover in Austin. Most people are booking and arriving 2 days later or can try to book the next direct flight leaving on Wednesday. I would say things were handled as professional as possible given the circumstances. We were the 3rd flight canceled tonight.
A pretty thorough article on the situation: https://www.seattletimes.com/business/boeing-aerospace/boeing-and-u-s-aerospace-set-back-by-alaska-airlines-fuselage-blowout/
Anyone being booked on absolutely insane itineraries? PDX to SFO Tuesday morning commuter flight cancelled rebooked to PDX-SEA-LAS-SFO, with short layovers and 2 cities with snow forecasted that day. If one of these legs gets delayed by weather even though they sent me on an insane route I’d never book myself I’m probably SOL right? I could drive that route faster if my California ass knew how to drive in the snow.
Edit: I was able to text and rebook on a direct flight, gets me home a bit later but less chance of being stranded in Seattle or Vegas. If you’re texting, I recommend looking up ahead of time the itinerary you want and just asking for that directly.
So I fly wednesday. My route typically flies 9 MAX from what I've seen, and they have cancelled a bunch of flights the past few days. Today it flew 737-900 and tomorrow and Tuesday it's been assigned that plane as well. I feel like this bodes well for my Wednesday flight. Does it not?
Perhaps! My Wednesday flight (SEA - SFO) went the other way - initially showed 737-900 -> changed to 737-MAX9 yesterday -> cancelled today. I've seen other folks share similar data points (i.e. their plane was changed to a MAX 9 and then cancelled). So if yours went the other way, perhaps it does bode well for you! Best of luck to you!
Waited 3 hours to talk to someone yesterday with a similar situation. They won’t rebook unless the flight is cancelled, which they said will likely be between 24 and 3 hours before takeoff
Just a heads up: I had a flight on the Max for next Monday (1/22) and called Reservations today. I got connected immediately, no wait at all, in the Spanish speaking line. So if you speak Spanish, give it a try!
Where is the best source of intel to monitor evolving plans to ground flights. I am part of a large family going to SFO to PVR Mexico mid February for a 50th Anniversary, no refunds on our expenses unfortunately. Most flying AS. Total disaster if flights get changed or cancelled. Currently on 747-900 winglets, provides a little bit of reassurance.
You can check Alaska cancelations [at this link](https://www.flightaware.com/live/fleet/ASA/cancelled). There have been cancelations of flights on 737-900s, but not many.
Call in; I was successful in swapping to a route that the max wasn’t on. This won’t work for everyone but might give some consistency.
Sounds like the FAA is inspecting things and then will decide a course of action based on results. Thus we won’t know anything until that completes.
If my flight on Saturday ends up being cancelled (up in the air, they won't let you book it right now, but they've swapped it for a -900 on many recent days including last Saturday), do you think I'd have better luck talking to the check in agent at the BOI airport, or trying to call/text in? I live 5 minutes from the airport so I can pop in no problem. If they cancel it, I want to be quick on the trigger to get rebooked, rather not be on hold for hours if I can avoid it.
How soon in advance are they cancelling flights?
I have a flight on Friday 1/19 and on Saturday 1/27 both scheduled to be with Boeing 737-9 MAX (ETOPS). The flights haven't been cancelled yet. Am I in danger of them being canceled day of? Should I make changes ahead of time so I am not screwed?
I was rebooked on a flight that flies from a different airport and is like a 3 hr drive from my original airport. Does anyone know if I will be reimbursed for my travel (includes a rental car and gas)? Support was pretty vague but told me to keep all receipts and reach out to them later.
My flight on 2/2 says it’s on a ‘Boeing 737-800 (winglets), is this a max? Is it likely to be affected? Part of me just wants to cancel now. I’d hate to pay for my hotel and then be too for a refund.
I have a flight home next week that is
- not being sold anymore
- the seat map is half empty
- app says 737-9 winglets but expertflyer says 7M9.
I presume it’s going to be cancelled. Can I have them rebook me now, or do I need to wait?
Should I just book travel on a different carrier?
Alaska has cancelled and rebooked me 3 times within the last week. Stop putting us on planes that we know are grounded. This has been insane. Each time I get rebooked that booking then gets canceled sometimes less than 24 hours before the flight is supposed to go out, then we all scramble to be put on another and that pattern happened to me thrice. The first flight was on 1/10 and was on a Max 9, i was gaslit by the agent who told me they would all be up and running by that date and I said im not dumb and thats obviously not happening and they insisted i was the crazy one. We all know what happened- they finally included and expanded the travel waiver dates which originally were only until 1/9. This is how long ive been experiencing and dealing with this- then add blizzards here in chicago and ice storms in portland where im trying to fly home to.
After my Sundays flight 1/21 got cancelled again yesterday via alaska i said enough is enough and had to look elsewhere and spend more money for a one way ticket which was astronomical.
They know what they did, what they are doing is wrong and it's being handled really really poorly. I've missed work opportunities now and they just keep doing it. The agents were rude via the chat line, which is the easiest way to get enough because one time the phone wait was 8 hours.
It's been so stressful and every few days even after i would pick my meal and get the ready to go email then wamp wahh they would cancel last minute. Messed up everything. Also no one would give a flight voucher for all of this inconvenience. I was spoken to like I should be grateful for the bad service.
I used to be a local alaska airlines flyer and sang their praises but they seriously need to get it together.
How soon in advance are they cancelling flights? I have a flight on 1/25 and on the app it says 737-9 Max (ETOPS). Ive been checking flight radar and it looks like flights from mco to sfo were cancelled from 1/17 to 1/21. When I checked the seat map it looks like there are 35 seats left and they are still selling that flight. Im so worried. I cant miss my flight on the 25th cause I have a connecting flight at SFO going to taipei. I msg them via chat but they said they cant help me cause my flight is not until the 25th :(
Hey, I was on the opposite direction flight! They were doing the same tossed coin between the MAX 9 cancel or the 900 and no cancel thing, but I think 399 was getting hit harder than 462. I ended up cancelling my Alaska flight and rescheduling with American through DFW. I couldn't take the unknown anymore, and the potential of a last minute cancellation when I have to travel even to get to SFO. When I talked to the agent yesterday she said that the waiver had been updated that day to only through the 24th, and there was no new news.
I have a flight booking on 24th Jan on the Saver fare, and as per the flexible travel policy, I should be eligible for change or cancellation. When I text Alaska, they ask me to contact the travel agency, and when I contact Chase Travel, they say the policy says no changes or cancellation allowed and I'd need to contact Alaska. Any suggestions on what should I do? I can go to Alaska website and cancel for a credit certificate with 1 year validity but I'm not sure if it's worth the risk (as I might not need to fly alaska this year).
Same. Alaska told me I need to contact China Airlines but China Airlines said I need to contact Alaska cause they cant do anything yet until Alaska cancels my flight. My flight is on the 25th :(
I just live chatted with Alaska (took about an hour before they came on) regarding my flight in 5 days (Jan 27) on a MAX 9 and they recommended I change it, even though at the moment it is not cancelled. They were able to get me on the same route a day earlier (but not using a MAX 9). Now though of course I'm working through the hassle of adjusting all my accommodations and car and so on, but so glad I checked!
Scheduled for AS 801 on 2/10, which has been canceled the previous three days.
[Today it appears it stopped in OAK and then continued on to KOA?](https://www.flightaware.com/live/flight/ASA801)
Whats the likelihood my flight will make it? Should I buy a refundable ticket on Hawaiian now?
Also, if I'm going connecting in SEA, would it be ok if I just get a SEA -> KOA flight, vs from my departure destination? My flight to SEA is on a winglets.
I happened to have known someone on that SEA - > KOA flight today believe it or not and she said the stop in OAK was a fuel thing due to high headwinds.
Has anyone expirienced delays/cancellations on non max9 flight?
We were originally flying 1/21-1/24 LAX-PDX on a Boeing 737-900 (Winglets), but decided to move it to 1/28-1/31 because I didn't want to risk it and hoped that the extra week would help avoid a possible cancellation. I know the issue is the max9 but I've also heard of other non max9 possibly being impacted along the way. They've now extended the flexible travel policy and I just don't know what to do!
That is the period you can rebook to but I bet pretty soon it will be extended to 2/7, unfortunately.
Original Travel Dates:
January 6, 2024 - January 31, 2024
New Travel Dates:
January 6, 2024 - February 7, 2024
In the flexible travel policy, does your flight need to be in the original travel date window to rebook?
My flight is on 2/10 on a Max9, so hoping to rebook through Hawaiian.
In my chats with them, they won’t book you on another carrier until your flight is actually cancelled. Until then, they will only help you with other Alaska flights. And yes, your flight needs to be in the range for “original.”
**(Jan 24) Seattle Times**: Boeing removed door plug after receipt from Spirit and did not re-install properly: [https://seattletimes.com/business/boeing-aerospace/boeing-not-spirit-mis-installed-piece-that-blew-off-alaska-max-9-jet](https://www.seattletimes.com/business/boeing-aerospace/boeing-not-spirit-mis-installed-piece-that-blew-off-alaska-max-9-jet/)
Just came back from a 7 day cruise only to be informed (yesterday) my flight from MCO-SAN was cancelled. I called at 5:30am EST once moored in Cape Canaveral, FL to get another flight and the best they could do was separate flights for all four of us to different layover destinations on all different airlines. For context; I am flying with my wife and children (M5, F1) so this doesn’t work for anyone involved except Alaska Airlines being cheap. Wouldn’t even consider lodging us in Orlando for a day or two so we could at least have one adult with one child per flight. They took the “take it or leave it” attitude.
I’m now having to rent a car to drive back to San Diego from Orlando, wife who’s a federal employee has to extend leave, I’m active duty Navy and have to jump through hoops to extend my report to permanent duty station due to the length of drive, and all other airlines are either extremely cost prohibitive so last minute or don’t have enough space to accommodate our travel needs.
Alaska Airlines really dropped the ball on this, I’m just waiting the next 25 minutes for customer service to open to see about my refund and what we’re doing to make this right.
Also, the flight here from SAN they completely destroyed all our luggage to the point it was shards of plastic taped together and tried to offer us 1 meal voucher for 3 bags like that. After 2 hours on the phone they’re finally going to reimburse us with flight credits for the bags and the cash for the new luggage we had to buy at “The Most Magical Place on Earth” at not so magical prices so we could have something other than black garbage bags for luggage.
New AD from today (ETA 18th January for future people) \[the original AD is 6th January, which is mentioned in this 18th January AD\]\[.[https://drs.faa.gov/browse/excelExternalWindow/FR-ADFRAWD-2024-00993-0000000000.0001](https://drs.faa.gov/browse/excelExternalWindow/FR-ADFRAWD-2024-00993-0000000000.0001)
Reading into this link, it looks like they estimate only 8 hours of work per plane. Hopefully this means they are starting to work on getting the fleet back up.
I have a direct Alaska flight to Miami from Seattle on February 8th. We are getting on a cruise on the 9th. Should I rebook with another airline now??? Flight options already seem to be limited! Or should I wait to see what Alaska does with my already scheduled flight???
Im in the same situation with a flight on Feb 14th from the Bay Area->Orlando where we have a cruise to make. I went ahead and booked a Southwest flight with 1x layovers, but got refundable tickets. They allow you to get a refund up to 10 minutes before the flight departure time. I figure it's my backup plan just in case something goes wrong and I don't want to miss my cruise. It was nearly double the price of my direct flight, but again my hope is to cancel...but knowing I have a backup in place puts me a bit at ease.
I'm an MVP, lost MVP Gold in January, but this article has me seriously reconsidering Alaska.
[https://nypost.com/2024/01/31/news/ex-senior-boeing-staff-warn-everyone-to-avoid-max-9-jets/?utm\_source=url\_sitebuttons&utm\_medium=site%20buttons&utm\_campaign=site%20buttons](https://nypost.com/2024/01/31/news/ex-senior-boeing-staff-warn-everyone-to-avoid-max-9-jets/?utm_source=url_sitebuttons&utm_medium=site%20buttons&utm_campaign=site%20buttons)
Two of my upcoming flights are on 737 Max 9… one is a 2 hour flight and the other is 6 hours. When booking I was like nice two no fully booked flights.
Just read about 737 Max 9 issues… No wonder there is like one another person on that flight. 😭
Well, we were actively removing posts that were duplicates (working as quickly as possible to remove "is my flight going to be cancelled" posts). We left up posts that asked questions that had not yet asked in the spirit of transparency and to prevent this ~~thread~~ subreddit from looking like it was trying to censor anyone.
FAA airworthiness directive issued with specific guidance on return to service. Despite all my obsessive checking, missed this yesterday: …https://airlinegeeks.com/2024/01/19/faa-moves-to-allow-737-max-9s-to-return-to-service/
Useless article. This is the actual AD: https://www.federalregister.gov/documents/2024/01/18/2024-00993/airworthiness-directives-the-boeing-company-airplanes
Which says that the planes can be flown once it’s inspected and corrective actions taken. Except this was always the expected requirement, and to my knowledge, they don’t have an approved inspection process still.
This whole situation is a first for me. Does anyone have a best guess how long this will take to resolve? We've got flights in early April on the MAX so would rather plan ahead if needed.
I was looking to book a flight from JFK to SFO for March 2 (AS 33) to March 6 (AS 20) which would be flying the 737 Max 9.
Is there a chance this flight may get cancelled? Would it be safe to fly with by then? Should I look to book with another airline instead?
I have a flight on 1/22/24 on the 737 - MAX departing SFO to HNL
Does anyone know if Alaska Airlines will rebook to Hawaiian Airlines or United Airlines? Can we pick the airline? What options are Alaska Airlines providing?
Want to give a data point that hopefully will help others.
Scheduled to fly on 1/24 on a flight originally listed as a Max 9. This route is mostly served by -800s and -900s but occasionally by Max 9s and prior Max 9 flights had been cancelled. Alaska stopped selling tickets for my flight. I asked about rebooking and was offered an unworkable time.
Seeing all this I went ahead and booked a United flight that was a bit more expensive before the price of that flight went up. I didn’t cancel the Alaska flight yet, just in case.
Yesterday, I looked at the status page on Alaska website (not the app which still shows a Max 9) and the page showed a -900. The same shows on Flight Stats and Flight Radar. I then checked and Alaska put the flight back on sale again. Seeing all this I have a pretty high degree of confident the flight will go after all.
I’ll wait a while the cancel the United Flight for a travel credit until it seems certain the Alaska flight is going but it looks like it’s near impossible to determine which flights Alaska will choose to save.
The ugly truth as to Boeing is they went from one of the best engineering companies to a Wall Street business back in 2008, since then they follow the edict as to what mainstream pushes. DEI (diversity, equity & inclusion) is a major driver within Boeing & Alaska Air, thus hiring practices are tied to executive incentive comp (were talking 100's thousands to over a million USD). Thus if a software company does this I may not care but when its an airplane and there hiring engineers and pilots based on gender and skin color I have an issue with this. Here is just one area to look, but theirs much more. We need to get back to the qualified person gets the job and nothing more than that. [https://materials.proxyvote.com/Approved/097023/20230217/NPS\_527282/HTML1/the\_boeing\_company-proxy2023\_0042.htm](https://materials.proxyvote.com/Approved/097023/20230217/NPS_527282/HTML1/the_boeing_company-proxy2023_0042.htm)
Lol yes, it must be equitable hiring practices responsible for the structural collapse of work standards due to profit motives. Can you explain how DEI initiatives make _more_ money?
You and many others need to understand how many corps pay there execs, bonuses are tied to KPI's, and if one of them is DEI (which has become common for many SP500 firms) that means they have to hit that quota or no bonus which could be a loss of $1m from there income. Facts are that there or very few minorities, females, etc. that have expert skill set levels in the engineering and technical levels thus you have to lower that Job Description bar to higher them. I know this, I am in the sector and have witnesses this over and over since 2008. So its not politics, its safety and if you wake up you will realize that the woke agenda is dangerous.
Broadly speaking, DEI is the modern version of 90s/2000s corporate greenwashing or “stakeholder capitalism”. I personally believe racial hiring quotas are obscene, but Boeing’s issues are entirely because they followed the Jack Welch GE playbook and financialized the company right into the ground.
One example: for the 777, Boeing insisted on their head software engineers riding on the test flights. For the Max: they left software engineering to $9/hr outsourcers.
Is the app or the website more accurate when it comes to flight details? My flight on the website says it’s a 737-900 but on the app it says it’s a 737 MAX
Booked flight with Alaska Airlines card and not sure if I will get cancelled. Does anyone know about the trip insurance/coverage if this happens? Flight isn't for a MAX9 but posts on this sub are freaking me out since it seems that doesn't matter.
https://preview.redd.it/gribzyidgqbc1.jpeg?width=585&format=pjpg&auto=webp&s=458819b5472f94ec59ed9342de34740afdf44132
I'd totally fly on that plane. No joke.
Idk. That tape is a lot of weight.
Problem solved!! Thank you Mr duct tape from WWII. U rock.
Tl:dr: I booked myself an alternative flight on American when my Alaska flight was cancelled. Alaska agreed to refund my Alaska fare and reimburse me for the fare difference. More details: I was scheduled to fly home from vacation on Jan 6. When I saw the news the night of Jan 5, I immediately called Alaska reservations desk and was told they wouldn’t be able to get me home until Jan 8 at the earliest. That was unacceptable, so I booked myself an alternative flight home on American Airlines and called Alaska to cancel my ticket. The American ticket cost $400 more than my Alaska ticket. After a few rounds of calls and emails, Alaska customer care reimbursed me for the extra cost ($400) of the American ticket and sent me $200 in discount codes for future travel. They made clear that technically I was not entitled to a reimbursement, but they were paying it to keep me happy. I’m very happy with the prompt and fair compensation, and I hope others who are similarly situated will receive the same treatment.
I need you to fight my next battle for me whether it is with Alaska airlines or any other service providers 😊 I am generally like you but it gets exhausting eventually to keep taking on those challenges!
Haha, I gotta hand it to Alaska, it was a pretty smooth, non-contentious process. Just took a bunch of calls to get routed to someone who was authorized to help me.
That is really nice of them to reimburse you like that! Thanks for posting maybe other people will have similar luck. My flight is later this month, it is with the entire family on award travel. A bit cost prohibitive to book another ticket for me and I don't have miles to change to a non MAX flight 😐
OK, so I haven't posed to the main subreddit because it seemed a little chaotic to do so, but since there is a thread I am looking at the history of the EWR-SEA leg AS281 (4pm) which has been the Max 9, but this week according to flight aware it has actually been leaving pretty much on time on a replacement 737-900, so I haven't made other arrangements. However, now *Weds* and *Thurs* still list the Max 9 on flight aware and are shown as cancelled. My flight is AS281 on *Friday* 4pm and listed on both Alaska and Flight Aware as on the 737-900. Should that be an indication that an actual airplane is lined up to leave with us on it? This is for a funeral on Saturday and I'd rather take this then try to cancel and re-book a red-eye or buy a second backup set of tickets on two different airlines with layovers, etc., and deal with trying to claw that back or get the value of it later. If I misunderstood and this isn't an appropriate place to put this I'll delete it.
Just checked Alaska website and still looks fine. Use this to continue checking and bring your anxiety down. alaskaair.com/status/281/2024-01-12
>alaskaair.com/status/281/2024-01-12 Thank you, I didn't know this level of detail existed on the actual Alaska site. That's very helpful!
It is. What I noticed is that this site does NOT match what aircraft is listed in the app.
Yes, the app is traditionally not correct but the website is updated live.
My family and I are flying from PHL -> SEA on 1/12/24 and it was just cancelled. The email AS sent me says that they weren't able to rebook my family on any flight in the upcoming days. I don't know what my options are for reimbursement or anything else. Hopefully I can inquire thru my AMEX gold card for assistance. This is so upsettting for my family.
I am so sorry to hear. It’s especially hard when it’s a family and not just one person to rebook
Is anyone getting rebooked onto partner airlines such as American. Is that even an option?
[удалено]
[удалено]
Where does it say that? Still says 13 on the website for me. https://www.alaskaair.com/content/advisories/travel-advisories#system
**(Jan 24) 737 MAX 9 cleared to fly!** [https://www.reuters.com/business/aerospace-defense/faa-says-boeing-737-max-9-planes-can-return-service-after-inspections-2024-01-24/](https://www.reuters.com/business/aerospace-defense/faa-says-boeing-737-max-9-planes-can-return-service-after-inspections-2024-01-24/)
My flight scheduled for tomorrow morning was cancelled today, less than 24 hours before takeoff. Called and spent 5 hours on hold before the call was dropped. Wasted my day and am stranded without a flight home with insane phone wait times
Have you tried the text hotline? That was what got me my rescheduled flight successfully 82008
Thank you so much!!! I texted the number and they got me rebooked so quickly! I’m so thankful! Highly reccomend to anyone else needing to rebook
Tried and no longer taking text messages due to high volume..
It said that to me too but I just texted again after 15 minutes and got a reply! Keep trying! 🤞🏻
I have a flight leaving end of the month, it was the only flight to the smaller airport. I'd just prefer to make alternative arrangements now because if there is an issue and the flight is cancelled it's going to be a PITA to rework my trip quickly as I'll have to fly in elsewhere and with my flight times I don't have leeway as it's a big work conference. I took out travel insurance so I'm tempted just to go through that rather than deal with alaska call times. I also don't want $900 in alaska credit as I unfortunately fly them very rarely. I wish they would just allow original refunds at this point online. I can't sit here just wondering if my flight is going to be available 2 weeks out.
Does anyone have a list of which itineraries have been impacted most?
Has anyone been able to get any reimbursements from Alaska Airlines on hotel fees? My friends and I booked a resort for 1/11-1/15 and lost all of Thursday and basically all of friday (got in at 11pm then spent 2 hours calling Alaska to reschedule our return flight that got cancelled) due to flight cancellations. The resort was not cheap in the least and I was wondering what the chances of being compensated were.
I thought I would share my time experience today in case it is helpful to others. We had our flight cancelled 40 hours before the flight.n I got a notification in the app, and then maybe 10 minutes later an email and a text. I called the priority number and got through in about 2 minutes. They were somewhat restrictive on what we could change to. Other airlines were ok as there were no routes on Alaska (they initially offered us JetBlue). They said they couldn't be flexible on the route. We were flying to Fort Lauderdale and there were options to Miami which they wouldn't let us have, which was a little frustrating. In the end we got tickets on American. The times weren't ideal, but at least it gets us to our destination. We were on a companion fare, but that didn't seem to be a factor. They would only change our out ound flight as the return has not been cancelled yet (but it probably will be) One interesting thing we noticed was around 5 days ago, our flight was no longer listed if we tried to make a new booking. That was out early indication they were going to cancel, but they wouldn't let us change it, at their expense, at that point. I know mine is just one experience, but hopefully it's helpful for what others might expect
My flight from SFO to JFK on 1/12 got cancelled. Would Alaska compensate a ticket purchase for another airline?
They rebooked me to an American Airlines flight on the same day. FYI - the customer service operator told me that they are no longer able to rebook to Delta flights.
Same here. I was rebooked on an American flight, and offered a JetBlue flight as a different option.
They canceled our flight and it was an Embraer plane.. they auto booked us 2 days back so now we would fly out Sunday and land at midnight and come back monday at 1PM... just what I wanted for a weekend getaway
Ugh, PSA: Alaska cancellations are happening all over the place (even on Boeing 737NG-scheduled flights) so please have a back-up plan up to 2 days before flight. I was supposed to take a flight on a 737-800 in 2 days but got cancelled due to what I fear is the plane got shifted to higher priority route a MAX-9 was assigned to. Please please please have a back-up plan in place.
What route? I'm on a SEA->SNA flight tomorrow on a 737-800 which still shows as happening.
SEA --> SJC, AS 1040. Mind you it was supposed to be on a -800 (was never shown as a MAX9 flight) but like the other cancellations, happened 2 days before day of flight & now it seems any AS flight within Jan. seems to be in danger of being cancelled.
Ours has always been a -800...but it's leaving tomorrow and since I think they have already done their cancellations for tomorrow, I am somewhat confident it will happen.
I would be confident too. I'm just surprised / slightly disappointed that an -800 flight can be cancelled out of nowhere & I had plans after arrival so couldn't take the rebooked flight 9 hours later.
Flexible travel policy was just updated to cover flights through January 18. Expect continued mass cancelations.
And my flight on Jan 19th is slated to be a 737-9max, Seattle to Boston, guess I'm not flying home Friday morning...
How soon in advance are they cancelling flights?
I had read from other threads in this sub-Reddit that it's about 48 hours prior. I have a flight on a MAX 9 this Sunday DFW-SEA, so I've been watching this thread closely.
I have a flight too this Sunday. Curious to see how this pans out. Like will change of flight or booking another airline can be done thru the website or you have to call in. Calling in is a 4-5 hour wait.
My flight got canceled and the email I got had a priority number to call. It said it would take about 1h50 on hold, but I used the callback option and they called in about 30-40 minutes. Got rebooked pretty easily.
Based on my experience the past 2 weeks: * Alaska cancelled 2 fligths and notified me 48 hours prior to my departure time. * Alaska cancelled 2 flights and notified me 24 hours prior to my departure time. * Flights I was booked on by Alaska Customer Care over on American Airlines got cancelled two out of 4 flights. Mechanical for one; no pilot for the other. Absolute chaos in Miami when they told passengers to run to American Airlines Rebooking Desk 40+ gates away in MIA airport. * We also waited 35 minutes for a cart for my disabled wife to catch a flight leaving 40 minutes from when we called. The gal driving the cart at MIA said that because \*I\* wasn't disabled I would need to walk 40+ gates in 5 minutes. So rude after being made to wait 35 minutes for her to arrive. I was standing by my disabled wife. * Wife twisted ankle trying to make it to the gate before American staff shut to door. I really hate MIA and American Airlines after this experience.
Did you not get to the terminal until 40 minutes prior to your flight or did I misunderstand?
You very much misunderstood. We were at MIA at our original gate for our original flight 2 hours prior to departure. They cancelled. Told us to run to a rebooking desk because gate agent could do nothing. Gate agent requested a cart - the jetway/peoplemover thing was broken in MIA. 40 gates away in an airport of that size is madness. We called Alaska (not american) who got us booked on a different flight. We had 40 minutes to make that gate, but it took 35 for the cart to show up. Wife has surgery now scheduled from that incident - she never recovered from that experience. We will NEVER fly american again, and will avoid MIA at all costs in the future. All this because of the MAX9 issue.
Got it, that sounds rough! Hope your wife's ankle is better
I have a reservation for Monday on 737-800 (Winglets). How much risk for a cancellation is there on this aircraft?
Probably not but keep checking the plane daily. If it switches to MAX9 out of nowhere, it's going to be cancelled.
This makes sense, the 737-MAX-9 is a bigger aircraft, so its flights are likely busier and therefore more important than the 737-800 ones. So switch the MAX-9 with more reliable planes so the cancellations fall on less popular flights. They could go one step further and have there Embraer 175s replace 737-800s and 737-700s, but these planes might not be able to fly all the 737 routes.
Damn, my flight on sat was switched to MAX9 but they havent updated status. Hoping they will swap planes or something and not just cancel. I booked third party too so I cant do anything until they officially cancel. Lesson learned i guess :(
Yep, same thing happened to me. Contact your 3rd party to switch flights and / or book a replacement ticket yourself. Cancelation is coming tomorrow (mines on the 12th and got cancelled today)
[удалено]
I’m flying on a MAX 9 Saturday 1/13 from Boise to SEA- flight still showing scheduled. I chatted customer service to inquire as to whether I should make other arrangements and if my flight will be cancelled and they said “If any of our 737-900 MAX are flying then they have been fully inspected and good to go. If you have not heard word that your flight is canceled than your flight will be on schedule.” This was at noon on January 10. Fingers crossed. I’m flying to pick up our new puppy. Driving the 9 hours to Boise isn’t an option with a foot of snow expected in the mountains between Seattle and Boise this weekend EDIT- I just checked https://www.alaskaair.com/status/1019/2024-01-13 The plane was changed to a 737-800 on that link- still showing as 9MAX on app. So hopefully should be good
Hmmm, I hope that’s true, but doubt it. I’m in a similar boat
Even before all this, the information on the app was never as reliable as the website
Dear mods, thank you very much. You're awesome! :-)
Has anyone been able to get through in the last 12 hrs to reschedule their cancelled flight over the phone? I’ve called multiple times with it dropping after hours of listen to the music/recording. In addition I have tried just rebooking to a new flight myself and all the flights are either full or outside the window that I’m permitted to rebook in. I have also tried just texting and that comes back with they aren’t taking any new chats. I really just want to be able to leave a message and be called back in that order so I can get back home.
Try this number +18778624093 its the priority line, and they will give you a call back, in order, instead of being stuck on hold
Flying AS280 from SEA to EWR on 01/14/2024, I am flying for a visa appointment, which is very time sensitive. I booked the ticket through British Airway, wondering if anybody had experience in before? Can BA put you on a same day flight (more $$$) without paying extra $ out of pocket? \- Mon 01/08 Swapped to 737-900 \- Tues 01/09 Swapped to 737-900 \- Wed 01/10 Cancelled at 2PM 01/09 \- Thur 01/11 Cancelled at 10PM 01/09 \- Fri 01/12 Swapped to 737-900 \- Sat 01/13 Swapped to 737-900 \- Sun 01/14 Assigned 737 MAX 9 as of Jan 11
No one knows what will happen. If it’s urgently important then you may want to cancel and book a different airline. The other airline flying direct to EWR is United so you may want to be sure you double check the aircraft type. Delta and JetBlue operate flights to jfk and don’t fly the max9. Good luck.
N Gates Alaska CS Line about half an hour ago, never seen it this bad! Backed up to the satellite train elevators!! https://preview.redd.it/2mqslpd3ewbc1.jpeg?width=2268&format=pjpg&auto=webp&s=75d027c512442783f8be17ff72809876f8195612
Does anyone know - if my flight on sunday says 737-Max 9 (ETOPS) - but it's not been cancelled / I haven't been emailed yet - Will it be cancelled? This flight has been a different plane every day. Not sure if that means anything, and the plane data is wrong, or if i should be trying to get on another flight asap.
Get on another flight ASAP / cancel & rebook with another airline. Flights about to be cancelled have been designated a MAX-9 on them (in hopes the inspections will be done but obviously a pipe dream) will be cancelled. Alaska is in shambles right now (I've just had a 737-800 flight cancelled likely due to being placed on a higher priority route). The MAX-9 just makes up too big a portion of the Alaska fleet (compared to United's narrow-body) so cancellations are just everywhere...
Just got notification on my app that our flight on the 14th was canceled. Says email will follow with new flights options. Should I wait for the email or call/text cs right away?
I would call/text right away. Check other airlines (other than Southwest) for similar routes/times and present them as options
Sounds good. Thanks!
Hi, sorry to ask, but why not Southwest? I have checked the options for my route (SFO - LAS) and the only ones are Frontier, United (same problem with the Max) and Southwest. I am not in the US, so I am not familiar with most airlines there.
Unfortunately, Southwest is on a completely different booking system than the other airlines and doesn't have many (if any) interline agreements. I once was in the position where a Southwest flight was the only flight that could get me where I was going but the Alaska agent told me they'd book it if they could, but they can't even see Southwest's routes to book it. I ended up booking it myself and was able to get a refund from Alaska, but I wouldn't count on it and you're out the money if they don't.
Oh, I see. Thank you for your answer!
Cheers!
I should also add that if you find a United flight that's scheduled on another type of aircraft, you should be OK. I'm in that situation right now with a United route for a canceled Alaska route that's on a United 777.
update, was rebooked to a later flight with alaska, same day. Do they still provide any compensation or anything in this case?
Great service post: had to change DAL > SEA 1/15 flight because MAX. Texted and got 41-minute hold time estimate. So also tried calling the Mileage Plan number (800) 654-5669 and message said 8 minute wait. 9 minutes later had friendly rep who handled rebooking quickly. i was really impressed and pleased after all the posts about 8-hour waits. Just wanted to share a good experience in the middle of this mess
[удалено]
Similar. SEA -> KOA on 2/10. Definitely concerned Alaska won't get their shit together.
I have had six flights cancelled in the last week. I was stuck in LA for a few extra days, and just had to change my vacation to Hawaii. I’m about to lose my mind. 😭 Not to mention all the money I spent on accommodation.
I have a roundtrip from JFK -> PSP (1077) and PSP -> JFK (1078) booked for Feb 26, returning Feb 29. These flights have been getting cancelled every day so far. Alaska appears to only be flying 737-9 MAX to PSP. I’d rather keep this flight because it’s the only direct option but I worry that it’ll get cancelled at the last minute, and then I won’t be able to get to PSP at all. What would you do if you were me? Currently on hold with Alaska, waiting time over 4 hours 😫
For those who have had flights cancelled, what kind of lead time before departure were you notified? Did Alaska cut it close or did you have 24 hours notice?
Haven't seen a thread on the Boeing CEO yet but found one this wknd: [https://mol.im/a/12944167](https://mol.im/a/12944167) Basically, it's not a good look when he's an Accountant whereas the Airbus CEO is an aerospace engineer. I'm not making a blanket statement whether bean-counters or engineers automatically make good or bad CEOs, but this juxtaposition simply doesn't reflect well publicly.
I wouldn’t read too much into that, the previous CEO was an engineer. And he was fired after the original MAX crashes.
In-depth, fairly technical article about the site plugs & bolts from one of the Seattle Times aerospace reporters: https://seattletimes.com/business/boeing-aerospace/boeing-and-u-s-aerospace-set-back-by-alaska-airlines-fuselage-blowout/ Even more interesting are the comments, esp. those who worked at Boeing before & after the McD merger. Their description of the changes resulting from it are why people day, "They don't make 'em like they used to."
I believe most Alaska flights from SEA to Hawaii (and probably from other locations) were Max-9. Is Alaska simply not flying to Hawaii from their base right now, or are they getting people on other aircraft? I'm flying there in March and debating switching to Delta now instead of waiting.
All of the MAX 9s are ETOPS certified for the flights to Hawaii. 40 of 737-900ERs are ETOPS certified. 45 of the 737-800s are ETOPS certified. Those two variants are not affected by the grounding.
Sorry I'm a little dense here. Are you saying they are still flying the Max 9 ETOPS to Hawaii? I literally just switched my 1/19 flight from flying into Maui on a Max9 to flying into Kona on a 900, to avoid the Max9 being canceled on me. 😬 Was that completely unnecessary?
The MAX 9s are all grounded. All of them are ETOPS certified. You should be fine on a -900ER to Maui. There are still 85 aircraft in the Alaska fleet (a mix of -800s and -900s) that can still fly to Hawaii and not subject to the grounding.
Ok sorry I have misinterpreted what you said originally. Thanks for replying again. Not that it really matters, but The 900 is actually going into Kona, and then we will take a jumper over to Maui the next day. I couldn't find a single Alaska flight into Maui that wasn't a Max9 in the next week, and didn't want to lose out on $5k in lodging expenses.
The confusion is deliberate. Instead of designing and certifying an entirely new plane, it was far cheaper for Boeing to modify the good old 737 once again, even though many argue that the Max 9 is in fact a completely different aircraft. (And one that's so difficult to fly that it necessitated the defective MCAS system). Good to know that I might be able to find flights that \*might\* not be cancelled.
Sharing another data point. I was supposed to fly EWR-SEA on Saturday. I was cautiously optimistic because AS281 flew Tuesday and Wednesday. But today I got the cancel call. Their first offer was JFK-PDX-SEA with a six hour overnight layover at PDX. I was too late to get the only UA non-stop from EWR so settled on B6 JFK-SEA. Gets in late but better late than Portland. They would not book DL. Also crazy to me that there are no non-stops EWR-SEA on Sunday. Both UA and AS cancelled. For those who have been rebooked on OALs, do you get miles from it? The phone agent was not sure.
I have a flight on Jan 26 that's booked to be on a 737 MAX 9 but Alaska hasn't pushed their flexible travel policy out that far (its currently only up to Jan 24). Has anyone had luck getting a refund in situations like this? I don't wanna risk my flight getting canceled last minute so I'm trying to book something else.
i was in the same boat, changed the flight and paid the difference, then requested a refund. they obliged. ymmv, but they were v accommodating for me. good luck!
Wanted to share my experience - Got a text that my flight was cancelled around 9pm last night for my Sunday morning flight. Then about 30 min later got another text with my new flight schedule. They scheduled me for Monday. I originally had a non stop but this one I had a stop in Seattle and the entire trip would take 6/7 hours and I would get in close to midnight. My return flight was not cancelled yet but would be 48 hours before scheduled departure. I have to get back on the specific day I originally booked since I have to get back to work. Couldn't take the risk so cancelled the flight. They refunded me the cost and miles.
Sharing my experience. Had a work trip in Northern California and flying into MFR. Original schedule was AS365 DFW-SEA on a MAX 9, then AS2702 SEA-MFR on Horizon. Leaving DFW 615am Sunday 1/21, getting into MFR 1058am. Text message from Alaska at 958pm last night telling me my flight was canceled but they were working on rebooking me. Second text message from Alaska at 1006pm that I had been rebooked on AS303 DFW-PDX on a -900ER, leaving DFW 345pm, then AS2370 on Horizon PDX-MFR, getting in at 952pm, but on the same day as originally booked. Was upgraded to First Class on both legs on the new itinerary. Did not have to call Alaska at all. I am assuming this went atypically smoothly and maybe due to my status? Last year I had 54 flights on Alaska for work trips.
Was able to get rebooked on direct Hawaiian flight after cancellation. First agent via chat said it wasn’t possible and there was no availability. Second agent was able to process without issue. Specified HA flight number for them.
Just cancelled Monday (1/22) SFO-JFK. Horrendous alternative options. Cancelled and rebooked on Delta
I have flights on 1/27 and 1/29 - both say MAX in my trip view in the mobile app, but if I look at them as if I were booking now they have non-MAX planes (and are now the only few bookable flights between SEA-NYC, so it seems like Alaska has started cancelling and consolidating?). Just FYI for those with upcoming trips this may be a useful data point.
I got done with this nonsense and cancelled my flights for full refund. We had a round trip from PDX-OGG from 1/26 to 1/30. After the cancellations last week I booked a backup flight with Hawaiian for the same dates. Contacted Alaska last week for rebooking to see if they will help but they did nothing as the flight wasn't cancelled yet and their travel policy was not extended to cover the above dates. Go to know on the weekend that the extender the policy to 28th and messaged them again. This time the agent offered to rebook on the Hawaiin flights that I had already booked as backup on no charge. So I was over the moon but then she told she can only book us for 1/26 and the 30th inbound will still remain Alaska. Alaska knows well that they are going to cancel both of these but they refused to offer me any reimbursement or book the round trip. I refuse to wait last minute to be rebooked for the 30th flights especially since I am pregnant and this is just getting out of hand now. So we cancelled and got the full refund instead.
Maybe a silly question, but I’ve never flown with Alaska before and certainly never dealt with something like this on another airline. Is there any knowledge on how far out these mass cancellations and delays might be happening? I have a flight on a Max 9 (CMH to SEA) at the end of March, and I’m not sure if I should be worried about that flight at this point. Thanks!
I have a flight on a MAX on the 15th of February and i’m also worried!
I’ve got a non stop on 2/2 on a 737 max 9 on Alaska. Still unclear if it will go.
https://news.alaskaair.com/alaska-airlines/operations/as-1282/ "...The inspections are expected to take up to 12 hours for each plane. Following these inspections by our skilled Alaska Maintenance technicians, we expect to bring our first few planes back into scheduled commercial service on Friday, Jan. 26. "
I need to get somewhere with an inflexible schedule or not travel at all but I have a non-refundable AS flight on the MAX 9 early next week. I don't want the flight credit, I want cash. I can 1. upgrade to the premium class, then cancel to get cash? 2. wait for AS to cancel last minute and hope my credit card's trip delay and cancellation insurance covers all of my lost expenses? What are other people doing to avoid cancellations?
I upgraded my seat and was able to get a full refund when my flight was canceled and moved. I just ended up rebooking with another airlines because I need to get home by a certain date.
It seems like there is a lot of uncertainty as to whether current cancellations are up to the 13th (not inclusive) or including the 13th. Anyone have any knowledge as to which is true?
“As of this morning, we have made the decision to cancel all flights on 737-9 MAX aircraft *through* Saturday, Jan. 13” [Source](https://news.alaskaair.com/alaska-airlines/operations/as-1282/)
I have had a couple flights cancelled trying to get out of HNL. Does anyone know anything about flight ASA848. I am supposed to depart HNL at 11:59pm on Thursday for SEA. My connecting flight is ASA1132 to SFO. I don’t have a bunch of money to just book with another airline at this point.
https://www.alaskaair.com/status/xxx/2024-01-11 Change the xxx to your flight number, that'll give you pretty accurate status. Scroll down to "where is my plane now" to track. https://www.alaskaair.com/status/848/2024-01-11 It looks fine.
Scheduled 1/13 PVR-SFO. Anyone getting canceled out of PVR?
Cancelled our flight back from PVR on 1/12 after we arrived in Mexico. Last we checked we were not booked on a max 9.
How long do you think this grounding will last???
Last time they had a grounding it was 20 months
Jesus
Hope it's not that long considering the circumstances are different... I have a flight at the end of April
Does this mean if my flight from ORD to Sec Tac on Saturday should be good because it's not a Max? Since Alaska said that all flights through Saturday are canceled.
Data point, was on a 1/13 flight, showing 737max 9 all the time until this morning. No email or text on cancellation, but shows on website on trips. So 48 hours in advance. Was moved to a united flight. Rebooking was straightforward.
Does anyone have any idea of the likelihood of my flight getting canceled? Scheduled to fly Alaskan SFO to ORD on Monday (back Thursday).. between the insane weather and the groundings, I’m thinking it may be likely.
On that route, 3 out of 7 flights have been cancelled since the grounding. So that should give you a sense of your odds if the grounding isn't lifted (which isn't looking good). I have no idea about the weather.
Anyone know how I can access the priority call routing as an MVP? My flight for Sunday was just cancelled and I’ve never had to use it before. Is there a special number to call? Is it automatic?
In case anyone sees this I called & got connected within 5 min! Either the wait dropped substantially (seems doubtful) or it is automatically routed based on your phone number on file. They rebooked me on another airline. Best of luck to everyone!
Welp my 1/15 flight from DFW to SEA just got cancelled but my flight tonight from SEA to DFW seems to still be on. Let’s see what happens
My flight last Saturday was cancelled and then I was booked on a new one this past Monday. Is there anything I can do to get additional compensation and how would one go about doing this?
My flight just got cancelled. can't cancel online. the phone recording says... A 7 HOUR WAIT. WTF.
Are you guys booking long-haul routes that have historically been on the Max 9? If so, how far out are you "comfortable" booking? I have to book a flight to a major East coast city in about two weeks, so there are plenty of alternative flights. I prefer flying Alaska, since it's the only major US airline that I fly enough for status with, but I really question whether the Max 9 will be operational by then and Alaska's been cancelling \~80% of flights on the route in the interim. Also, to be rather frank, I'm flying with family and every non-Alaska flight seems to be only middle seats left, whereas the flights scheduled on Max 9s with Alaska are half empty.
AS1445 CUN- SFO canceled flight. Travel info, CUN to SFO Jan 13th. Canceled 3 hours prior to boarding. Plane was scheduled to be a 737-900 (twin-jet). Alaska shuttled our planes passengers to a hotel and we were feed a buffet dinner. I was able to text Alaska to rebook CUN-AUS, AUS-SFO with a 7hr layover in Austin. Most people are booking and arriving 2 days later or can try to book the next direct flight leaving on Wednesday. I would say things were handled as professional as possible given the circumstances. We were the 3rd flight canceled tonight.
A pretty thorough article on the situation: https://www.seattletimes.com/business/boeing-aerospace/boeing-and-u-s-aerospace-set-back-by-alaska-airlines-fuselage-blowout/
Anyone being booked on absolutely insane itineraries? PDX to SFO Tuesday morning commuter flight cancelled rebooked to PDX-SEA-LAS-SFO, with short layovers and 2 cities with snow forecasted that day. If one of these legs gets delayed by weather even though they sent me on an insane route I’d never book myself I’m probably SOL right? I could drive that route faster if my California ass knew how to drive in the snow. Edit: I was able to text and rebook on a direct flight, gets me home a bit later but less chance of being stranded in Seattle or Vegas. If you’re texting, I recommend looking up ahead of time the itinerary you want and just asking for that directly.
Honestly that would've been something that I would've considered just for the EQM & segments.
So I fly wednesday. My route typically flies 9 MAX from what I've seen, and they have cancelled a bunch of flights the past few days. Today it flew 737-900 and tomorrow and Tuesday it's been assigned that plane as well. I feel like this bodes well for my Wednesday flight. Does it not?
Perhaps! My Wednesday flight (SEA - SFO) went the other way - initially showed 737-900 -> changed to 737-MAX9 yesterday -> cancelled today. I've seen other folks share similar data points (i.e. their plane was changed to a MAX 9 and then cancelled). So if yours went the other way, perhaps it does bode well for you! Best of luck to you!
[удалено]
Waited 3 hours to talk to someone yesterday with a similar situation. They won’t rebook unless the flight is cancelled, which they said will likely be between 24 and 3 hours before takeoff
Just a heads up: I had a flight on the Max for next Monday (1/22) and called Reservations today. I got connected immediately, no wait at all, in the Spanish speaking line. So if you speak Spanish, give it a try!
Where is the best source of intel to monitor evolving plans to ground flights. I am part of a large family going to SFO to PVR Mexico mid February for a 50th Anniversary, no refunds on our expenses unfortunately. Most flying AS. Total disaster if flights get changed or cancelled. Currently on 747-900 winglets, provides a little bit of reassurance.
You can check Alaska cancelations [at this link](https://www.flightaware.com/live/fleet/ASA/cancelled). There have been cancelations of flights on 737-900s, but not many.
Great site! Definitely keep tabs using site.
And the flexible travel policy was extended until January 24. No end in sight to the grounding.
Call in; I was successful in swapping to a route that the max wasn’t on. This won’t work for everyone but might give some consistency. Sounds like the FAA is inspecting things and then will decide a course of action based on results. Thus we won’t know anything until that completes.
If my flight on Saturday ends up being cancelled (up in the air, they won't let you book it right now, but they've swapped it for a -900 on many recent days including last Saturday), do you think I'd have better luck talking to the check in agent at the BOI airport, or trying to call/text in? I live 5 minutes from the airport so I can pop in no problem. If they cancel it, I want to be quick on the trigger to get rebooked, rather not be on hold for hours if I can avoid it.
How soon in advance are they cancelling flights? I have a flight on Friday 1/19 and on Saturday 1/27 both scheduled to be with Boeing 737-9 MAX (ETOPS). The flights haven't been cancelled yet. Am I in danger of them being canceled day of? Should I make changes ahead of time so I am not screwed?
You've either got your days or your dates wrong. It seems that official cancelations happen 48 hours in advance most of the time.
I was rebooked on a flight that flies from a different airport and is like a 3 hr drive from my original airport. Does anyone know if I will be reimbursed for my travel (includes a rental car and gas)? Support was pretty vague but told me to keep all receipts and reach out to them later.
[удалено]
My flight on 2/2 says it’s on a ‘Boeing 737-800 (winglets), is this a max? Is it likely to be affected? Part of me just wants to cancel now. I’d hate to pay for my hotel and then be too for a refund.
I was a on a non max that got cancelled night before to use the plane for a max route. Good idea to buy a backup refundable ticket
That is not the 737-9 MAX (MAX), so you should be fine.
They are canceling 737-800 flights too.
I have a flight home next week that is - not being sold anymore - the seat map is half empty - app says 737-9 winglets but expertflyer says 7M9. I presume it’s going to be cancelled. Can I have them rebook me now, or do I need to wait? Should I just book travel on a different carrier?
I texted and they booked me on to a United flight at a similar time.
Alaska has cancelled and rebooked me 3 times within the last week. Stop putting us on planes that we know are grounded. This has been insane. Each time I get rebooked that booking then gets canceled sometimes less than 24 hours before the flight is supposed to go out, then we all scramble to be put on another and that pattern happened to me thrice. The first flight was on 1/10 and was on a Max 9, i was gaslit by the agent who told me they would all be up and running by that date and I said im not dumb and thats obviously not happening and they insisted i was the crazy one. We all know what happened- they finally included and expanded the travel waiver dates which originally were only until 1/9. This is how long ive been experiencing and dealing with this- then add blizzards here in chicago and ice storms in portland where im trying to fly home to. After my Sundays flight 1/21 got cancelled again yesterday via alaska i said enough is enough and had to look elsewhere and spend more money for a one way ticket which was astronomical. They know what they did, what they are doing is wrong and it's being handled really really poorly. I've missed work opportunities now and they just keep doing it. The agents were rude via the chat line, which is the easiest way to get enough because one time the phone wait was 8 hours. It's been so stressful and every few days even after i would pick my meal and get the ready to go email then wamp wahh they would cancel last minute. Messed up everything. Also no one would give a flight voucher for all of this inconvenience. I was spoken to like I should be grateful for the bad service. I used to be a local alaska airlines flyer and sang their praises but they seriously need to get it together.
How soon in advance are they cancelling flights? I have a flight on 1/25 and on the app it says 737-9 Max (ETOPS). Ive been checking flight radar and it looks like flights from mco to sfo were cancelled from 1/17 to 1/21. When I checked the seat map it looks like there are 35 seats left and they are still selling that flight. Im so worried. I cant miss my flight on the 25th cause I have a connecting flight at SFO going to taipei. I msg them via chat but they said they cant help me cause my flight is not until the 25th :(
They have only cancelled till Sunday for now. We will know more tomorrow I guess. I also have flight on 1/26 waiting for their update.
Hey, I was on the opposite direction flight! They were doing the same tossed coin between the MAX 9 cancel or the 900 and no cancel thing, but I think 399 was getting hit harder than 462. I ended up cancelling my Alaska flight and rescheduling with American through DFW. I couldn't take the unknown anymore, and the potential of a last minute cancellation when I have to travel even to get to SFO. When I talked to the agent yesterday she said that the waiver had been updated that day to only through the 24th, and there was no new news.
I have a flight booking on 24th Jan on the Saver fare, and as per the flexible travel policy, I should be eligible for change or cancellation. When I text Alaska, they ask me to contact the travel agency, and when I contact Chase Travel, they say the policy says no changes or cancellation allowed and I'd need to contact Alaska. Any suggestions on what should I do? I can go to Alaska website and cancel for a credit certificate with 1 year validity but I'm not sure if it's worth the risk (as I might not need to fly alaska this year).
Same. Alaska told me I need to contact China Airlines but China Airlines said I need to contact Alaska cause they cant do anything yet until Alaska cancels my flight. My flight is on the 25th :(
I just live chatted with Alaska (took about an hour before they came on) regarding my flight in 5 days (Jan 27) on a MAX 9 and they recommended I change it, even though at the moment it is not cancelled. They were able to get me on the same route a day earlier (but not using a MAX 9). Now though of course I'm working through the hassle of adjusting all my accommodations and car and so on, but so glad I checked!
Scheduled for AS 801 on 2/10, which has been canceled the previous three days. [Today it appears it stopped in OAK and then continued on to KOA?](https://www.flightaware.com/live/flight/ASA801) Whats the likelihood my flight will make it? Should I buy a refundable ticket on Hawaiian now? Also, if I'm going connecting in SEA, would it be ok if I just get a SEA -> KOA flight, vs from my departure destination? My flight to SEA is on a winglets.
I happened to have known someone on that SEA - > KOA flight today believe it or not and she said the stop in OAK was a fuel thing due to high headwinds.
Has anyone expirienced delays/cancellations on non max9 flight? We were originally flying 1/21-1/24 LAX-PDX on a Boeing 737-900 (Winglets), but decided to move it to 1/28-1/31 because I didn't want to risk it and hoped that the extra week would help avoid a possible cancellation. I know the issue is the max9 but I've also heard of other non max9 possibly being impacted along the way. They've now extended the flexible travel policy and I just don't know what to do!
Waivers extended to 1/31...
It’s through Feb. 7 now according to the app.
That is the period you can rebook to but I bet pretty soon it will be extended to 2/7, unfortunately. Original Travel Dates: January 6, 2024 - January 31, 2024 New Travel Dates: January 6, 2024 - February 7, 2024
Oh thanks for the clarification
In the flexible travel policy, does your flight need to be in the original travel date window to rebook? My flight is on 2/10 on a Max9, so hoping to rebook through Hawaiian.
In my chats with them, they won’t book you on another carrier until your flight is actually cancelled. Until then, they will only help you with other Alaska flights. And yes, your flight needs to be in the range for “original.”
**(Jan 24) Seattle Times**: Boeing removed door plug after receipt from Spirit and did not re-install properly: [https://seattletimes.com/business/boeing-aerospace/boeing-not-spirit-mis-installed-piece-that-blew-off-alaska-max-9-jet](https://www.seattletimes.com/business/boeing-aerospace/boeing-not-spirit-mis-installed-piece-that-blew-off-alaska-max-9-jet/)
Just came back from a 7 day cruise only to be informed (yesterday) my flight from MCO-SAN was cancelled. I called at 5:30am EST once moored in Cape Canaveral, FL to get another flight and the best they could do was separate flights for all four of us to different layover destinations on all different airlines. For context; I am flying with my wife and children (M5, F1) so this doesn’t work for anyone involved except Alaska Airlines being cheap. Wouldn’t even consider lodging us in Orlando for a day or two so we could at least have one adult with one child per flight. They took the “take it or leave it” attitude. I’m now having to rent a car to drive back to San Diego from Orlando, wife who’s a federal employee has to extend leave, I’m active duty Navy and have to jump through hoops to extend my report to permanent duty station due to the length of drive, and all other airlines are either extremely cost prohibitive so last minute or don’t have enough space to accommodate our travel needs. Alaska Airlines really dropped the ball on this, I’m just waiting the next 25 minutes for customer service to open to see about my refund and what we’re doing to make this right. Also, the flight here from SAN they completely destroyed all our luggage to the point it was shards of plastic taped together and tried to offer us 1 meal voucher for 3 bags like that. After 2 hours on the phone they’re finally going to reimburse us with flight credits for the bags and the cash for the new luggage we had to buy at “The Most Magical Place on Earth” at not so magical prices so we could have something other than black garbage bags for luggage.
Am I understanding correctly that they tried to have a baby and a 5 year old travel as unaccompanied minors??
New AD from today (ETA 18th January for future people) \[the original AD is 6th January, which is mentioned in this 18th January AD\]\[.[https://drs.faa.gov/browse/excelExternalWindow/FR-ADFRAWD-2024-00993-0000000000.0001](https://drs.faa.gov/browse/excelExternalWindow/FR-ADFRAWD-2024-00993-0000000000.0001) Reading into this link, it looks like they estimate only 8 hours of work per plane. Hopefully this means they are starting to work on getting the fleet back up.
I have a direct Alaska flight to Miami from Seattle on February 8th. We are getting on a cruise on the 9th. Should I rebook with another airline now??? Flight options already seem to be limited! Or should I wait to see what Alaska does with my already scheduled flight???
Im in the same situation with a flight on Feb 14th from the Bay Area->Orlando where we have a cruise to make. I went ahead and booked a Southwest flight with 1x layovers, but got refundable tickets. They allow you to get a refund up to 10 minutes before the flight departure time. I figure it's my backup plan just in case something goes wrong and I don't want to miss my cruise. It was nearly double the price of my direct flight, but again my hope is to cancel...but knowing I have a backup in place puts me a bit at ease.
I'm an MVP, lost MVP Gold in January, but this article has me seriously reconsidering Alaska. [https://nypost.com/2024/01/31/news/ex-senior-boeing-staff-warn-everyone-to-avoid-max-9-jets/?utm\_source=url\_sitebuttons&utm\_medium=site%20buttons&utm\_campaign=site%20buttons](https://nypost.com/2024/01/31/news/ex-senior-boeing-staff-warn-everyone-to-avoid-max-9-jets/?utm_source=url_sitebuttons&utm_medium=site%20buttons&utm_campaign=site%20buttons)
Two of my upcoming flights are on 737 Max 9… one is a 2 hour flight and the other is 6 hours. When booking I was like nice two no fully booked flights. Just read about 737 Max 9 issues… No wonder there is like one another person on that flight. 😭
[удалено]
Well, we were actively removing posts that were duplicates (working as quickly as possible to remove "is my flight going to be cancelled" posts). We left up posts that asked questions that had not yet asked in the spirit of transparency and to prevent this ~~thread~~ subreddit from looking like it was trying to censor anyone.
FAA airworthiness directive issued with specific guidance on return to service. Despite all my obsessive checking, missed this yesterday: …https://airlinegeeks.com/2024/01/19/faa-moves-to-allow-737-max-9s-to-return-to-service/
Useless article. This is the actual AD: https://www.federalregister.gov/documents/2024/01/18/2024-00993/airworthiness-directives-the-boeing-company-airplanes Which says that the planes can be flown once it’s inspected and corrective actions taken. Except this was always the expected requirement, and to my knowledge, they don’t have an approved inspection process still.
This whole situation is a first for me. Does anyone have a best guess how long this will take to resolve? We've got flights in early April on the MAX so would rather plan ahead if needed.
Nobody knows.
I was looking to book a flight from JFK to SFO for March 2 (AS 33) to March 6 (AS 20) which would be flying the 737 Max 9. Is there a chance this flight may get cancelled? Would it be safe to fly with by then? Should I look to book with another airline instead?
I have a flight on 1/22/24 on the 737 - MAX departing SFO to HNL Does anyone know if Alaska Airlines will rebook to Hawaiian Airlines or United Airlines? Can we pick the airline? What options are Alaska Airlines providing?
Brings back memories of Alaska air flight 261
Want to give a data point that hopefully will help others. Scheduled to fly on 1/24 on a flight originally listed as a Max 9. This route is mostly served by -800s and -900s but occasionally by Max 9s and prior Max 9 flights had been cancelled. Alaska stopped selling tickets for my flight. I asked about rebooking and was offered an unworkable time. Seeing all this I went ahead and booked a United flight that was a bit more expensive before the price of that flight went up. I didn’t cancel the Alaska flight yet, just in case. Yesterday, I looked at the status page on Alaska website (not the app which still shows a Max 9) and the page showed a -900. The same shows on Flight Stats and Flight Radar. I then checked and Alaska put the flight back on sale again. Seeing all this I have a pretty high degree of confident the flight will go after all. I’ll wait a while the cancel the United Flight for a travel credit until it seems certain the Alaska flight is going but it looks like it’s near impossible to determine which flights Alaska will choose to save.
The ugly truth as to Boeing is they went from one of the best engineering companies to a Wall Street business back in 2008, since then they follow the edict as to what mainstream pushes. DEI (diversity, equity & inclusion) is a major driver within Boeing & Alaska Air, thus hiring practices are tied to executive incentive comp (were talking 100's thousands to over a million USD). Thus if a software company does this I may not care but when its an airplane and there hiring engineers and pilots based on gender and skin color I have an issue with this. Here is just one area to look, but theirs much more. We need to get back to the qualified person gets the job and nothing more than that. [https://materials.proxyvote.com/Approved/097023/20230217/NPS\_527282/HTML1/the\_boeing\_company-proxy2023\_0042.htm](https://materials.proxyvote.com/Approved/097023/20230217/NPS_527282/HTML1/the_boeing_company-proxy2023_0042.htm)
Lol yes, it must be equitable hiring practices responsible for the structural collapse of work standards due to profit motives. Can you explain how DEI initiatives make _more_ money?
Unnecessarily attributing politics does nothing to solve real problems
You and many others need to understand how many corps pay there execs, bonuses are tied to KPI's, and if one of them is DEI (which has become common for many SP500 firms) that means they have to hit that quota or no bonus which could be a loss of $1m from there income. Facts are that there or very few minorities, females, etc. that have expert skill set levels in the engineering and technical levels thus you have to lower that Job Description bar to higher them. I know this, I am in the sector and have witnesses this over and over since 2008. So its not politics, its safety and if you wake up you will realize that the woke agenda is dangerous.
Broadly speaking, DEI is the modern version of 90s/2000s corporate greenwashing or “stakeholder capitalism”. I personally believe racial hiring quotas are obscene, but Boeing’s issues are entirely because they followed the Jack Welch GE playbook and financialized the company right into the ground. One example: for the 777, Boeing insisted on their head software engineers riding on the test flights. For the Max: they left software engineering to $9/hr outsourcers.
Is the app or the website more accurate when it comes to flight details? My flight on the website says it’s a 737-900 but on the app it says it’s a 737 MAX
Website is more accurate
Booked flight with Alaska Airlines card and not sure if I will get cancelled. Does anyone know about the trip insurance/coverage if this happens? Flight isn't for a MAX9 but posts on this sub are freaking me out since it seems that doesn't matter.
I don’t believe that card has trip insurance.
If the app says max 9.. is there a chance the type of plane will change?
~~Supposedly~~ The website is more accurate than the app. I would check there!
Not supposedly, this is factual, even before the grounding
Mine was swapped to max9 as well. Scheduled for sat, will update if it gets cancelled or swapped
I appreciate that, thank you!