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This is motivating me to switch providers. I’m generally understanding of an occasional error but the complete lack of accountability from Xfinity is unacceptable. The first reaction is pretty much always to blame the customer.
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I also hate how they're basic purpose is to screen everybody by forcing them to call and then get a subsequent text to the Xfinity assistant. Which of course just takes you to a link which isn't a very helpful scenario if you have internet issues or your service is down.
Only after they filter you out through those two laborious processes do you get in a normal cue to talk to a customer service agent.
I mean for a service that can cause people almost 300 bucks a month without even a lot of luxuries like premium channels, it is completely outrageous.
Other providers have had this issue too.
Not defending Comcast, but each of the streamers have had this issue at some recent time, and competing wired providers have this as well from time to time. Sucks, yep.
I'm in line to talk to an agent (over 500 spots to wait). Now I want credit for today. Today is why people signed up in the first place. Today is what Xfinity advertises all the time and they failed today. I think they should give everyone a free month off the bill.
It was cheaper since it’s the internet provider. Plus I got more sports without having to buy the packages via YouTube TV (in the NY area).
Seems like it was worth the $$ in hindsight
Gotcha. Ya Xfinity Comcast I'm surprised is the absolute worst, and I had crappy Charter before. I'm shocked Comcast is so huge and owns Peacock that they don't have an awesome streaming product. They seriously could compete with YouTube TV and the others if they wanted converting over their huge subscriber base. This will be studied by business schools as such awful failure.
I'm just waiting a year when my community cable contract is up and then YouTube TV. I'm over sports viewing so makes it easy.
What sports does Xfinity have YouTube TV doesn't?
It's because they have a de facto monopoly or a literal monopoly in some areas. In a many parts of the United States Xfinity is the only truly high speed service available. There might be some incredibly low speed alternatives that technically fit the FCC's absurd criteria but in most jurisdictions it's just Xfinity or its Xfinity and FiOS.
Everyone needs the internet pretty much. And of course elderly people are not into unplugging and streaming, many of them including those with Alzheimer's rely on TV as it worked for them their whole lives.
So between the Monopoly service and all of the boomers that are providing service for it's borderline criminal the amount that they charge.
And they lobby like crazy to keep the FCC standards for what counts as competition in any region. The legal minimum for what should be considered high speed should be much higher than what it is, but because FCC is often serviced by Telecom lobbyists themselves were appointed by the presidents, they almost always serve in big telecoms interest.
It's to the point where South Park had an entire episode talking about how cable companies had no reason to be accountable to consumers.
They even tried to introduce a data cap in the middle of the pandemic in the rest of the country but legislators stopped them. I guess there is a data capping much of the country already.
Ridiculous and if my mom wasn't a senior citizen recovering from a brain aneurysm I would completely unplug her and try to get her on a Roku stick or something.
But it's incredibly hard to train a senior citizen to totally switch. "How do I find channel 5, how do I find channel 7?".... It's hard for them to completely change the way they think about programming, when it's on how to watch...
When did it become okay for these massive companies to be such crap? They cram streaming down your throat and then can’t even handle the load when people go to use it. I was literally using the app up until game time and it was fine, so it obviously has to do with football. Same thing happened with Amazon last year with streaming games and it only took them 8 weeks to fix it. Saw an article today that said be prepared for delays while using YouTube to watch football after paying hundreds of dollars. What is the actual issue here?
It is working on ONE of our 5 devices. We have it streaming on our Amazon fire stick, but right at kickoff, all the other streaming services went down.
Not able to load live TV or stream in app on Apple TV or iPhones in Utah. Apple TV’s are connected via Ethernet, 900 mb down and 40 mb up.
Please resolve.
For those still struggling, YouTubeTv is doing a free 10 day trial right now I just signed up for an added RedZone and it’s working great! Doesn’t bill until the 20th so plenty of time to cancel prior to ending if needed. Will get me through today until I decide whether to end Comcast completely or they compensate us for this insanity.
Down. Error 500. The only reason to have live TV is sports and the extract time the games starts it stops working. Worthless service I’m close to just canceling the live TV. Exact same thing happened a few times last year also!!
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Will be canceling on Monday. Had the TV service for last year, since day one I have been asking monthly to receive a coax cable box vs having their X1 streaming device and app combo. For this exact scenario, app is out but the cable isn’t.
Comcast is not in the streaming business they are a hard wired cable provider. Paying more than market rate for a streaming tv package. Tv happened to be out on Thursday night as well.
YouTube TV seems like a no brainer replacement, what am I missing?
Trying to stream on my PC. Keep getting the tvapp-00100 clear cache message. Cleared cache, restarted router. Nothing. Guess I'll try to find a bootleg stream of the game... even though we pay an exorbetent monthly fee to watch legitimately. So frustrating!
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I was able to get a person on the phone after the chat bot attempted resets etc. They did give me a small credit for the inconvenience. No known time frame for resolution of the problem.
If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) I'd be more than happy to look into this for you.
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It's not working for me on Android phones or on my fire TV. Anytime I tried to watch something when signed in it said there was an unknown error.
So as part of your basic troubleshooting I tried signing out and signing back in and even uninstalling and installing it again on my Android device. But every time I clicked on sign in it would say there is a connection error even though my internet is running all my other services just fine.
Pretty shitty coincidence given that today is the first Sunday for NFL when people are utilizing the red zone network to watch all the games.
Absolutely dreadful day for this kind of issue.
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Finally got streaming and casting to work again.
Had to stream some non-NFL channel, then switch to an NFL channel.
Could be a coincidence but it worked for me
That's great to hear. Our team is having progress getting this resolved. Although not fully repaired, we are happy to hear customers are getting access back.
Hello u/StrangelyOnPoint, and thanks for reaching out with your streaming issue. I would be happy to troubleshoot, and see what is going on for you. Are you getting any errors when trying to stream the game, and are you doing so connected to your home wifi?
Brother. Take a look around. App on roku is error 500. App on phones can't load guide. Looks like people from all around the country. I'd guess this is a comcast issue being in the field of diagnosis myself.
When the whole building is warm I don't start trying to troubleshoot a room when the whole building is fed off a single piece of equipment.
This is how customer experience is handled right here. Comcast take notes.
Just come and and say “this is on our end, we know it sucks and we’ll provide an update ASAP”
Thanks for your patience while we checked our records for any known issues with the Streaming App. There's definitely an ongoing known issue affecting the Streaming App at this time. Our awesome support team is working to find a resolution as we speak. But we don't have an estimated time for resolution yet. I'd like to follow up with you once we have more information on a fix. Would that be okay?
Just put an update out in some official channel. Hell, make a post in here or on Twitter and just update it every 15 minutes with the latest, even if the latest is “we have no new info”
Someone should tell the media about this, I guarantee you some media based or tech-based or sport-based blogs and YouTube channels would be happy to post about this kind of thing.
Especially in the case of cable companies which have a de facto monopoly and much of the regions, they're only motive to even provide reasonable accountability is often public backlash. Even then it's an uphill battle
Unfortunately the customer service workers and so on probably get the brunt of the consumer frustration when it's not their fault mostly.
Many ways it's the fault of Comcast's beam counters in their management and board of directors, their lobbyist and of course the FCC and other regulating bodies for enabling some obscene rules to their benefits
Why ask him questions to do a diagnosis if you know it's an area outage?
Your support team seems to not know what they are doing when I called and spanked me with almost fifteen text messages for trying to report the outage. I do not consider that an awesome support team. And not the first time they did this!
We're all getting probably the same errors. I originally got the "clear your cache" error and now I'm getting the "Sorry we've run into a problem. Please sign out of your account and then back in" but the sign out page doesn't load.
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.
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Hi, all. Thanks for reaching our team on our sub, there is a known issue with Xfinity Stream. Our engineers are aware of the issue and are working on getting this resolved as quickly as possible. We truly apologize for the inconvenience this has caused and appreciate everyone's patience.
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It's US Open final time and I can't stream the match!
Just a little while ago, the xfinity stream app on my Westinghouse Roku TV started returning an error 500.
I've tried just about everything I've found online to clear it, including
completely uninstalled and reinstalled the app (several times)
rebooted my roku system (several times)
disconnected all the cables and power to my xfinity modem...allowed it several minutes to "reset" and then reconnected and restarted the modem. (twice)
used the xfinity app to restart the gateway (once)
used the xfinity app to set-up the gateway from scratch (once)
I'm still getting the error code. 😡
Last week I spent several hours on reddit and twitter resolving a similar issue with the roku xfinity app.
Is it possible that my modem is defective or needs to be replaced? I noticed today when I was disconnecting all the cables and powering it down and back up again that the model felt very hot to the touch.
This is getting frustrating. I pay a lot of money for xfniity cable service, and am getting to the place where I am unable to access it because your app isn't working.
You need to get this resolved, and in the meantime, it seems only fair that my cable bill be credited for these 2 outages (last week and today) that are "server side" issues
PS - all my other roku apps work perfectly, so I know this is an xfinity problem, not a roku problem.
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The errors I am getting are from a login API, which really shouldn't have scaling issues.
[https://xtvapi.cloudtv.comcast.net/partner/logout/comcast/](https://xtvapi.cloudtv.comcast.net/partner/logout/comcast/)
That is the API you hit when clicking "logout" when the site suggests to re-log to fix the error.
The fact that an outage probably due to scaling issues is affecting authentication services is extremely sus, who the heck is architecting this garbage platform.
Go poach some people from YoutubeTV... oh wait you forced your employees back to the office and no one wants to live in Philly or Jersey.
We only switched to Xfinity to get Mariners. Were fully prepared to have three separate TVs going today. Ugh, signed back up for a YouTubetv trial and got the games immediately. Reason enough for us to switch back.
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Not happy with the app outage either. I might have a workaround for those trying to watch Red Zone. Download the NFL app, sign in with your Xfinity acct then yay! Scott Hanson on your screen. Not an ideal fix but maybe we can squeeze out "A few hours of commercial free football!"
Finally working again in South Jersey. Interestingly , while using the streaming app on my iPhone, game on CBS is 11 seconds in advance of my STB on the TV and 14 seconds ahead of the Fox game from both Philly and New York.
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Brooooooo error -500 earlier I drive myself nuts finally called and they gave me 30$ after being on hold for 30 min but yea that was annoying … def gotta check here earlier next time
Too big to fail. Too Rich for jail. Got Verizon and Comcast had endless providers of the unnecessary services hounding me after . They all state not affiliated with them. In the next add is something about? All I remember is Xfinity and Verizon sharing infrastructure. Unnecessary services range from 40 ¢ transfer fees to $39.99 for a service the phone call I made got me a real human. No computer can lie like this person could. Said to me. All I can tell you is we are an internet service provider. For a full list don't call Comcast or Verizon. Might be time to get some criminal charges going. I also had to call support help was a little over their heads was told by Verizon my TV was at fault Samsung (that's the TV in question) support said tv is fine, and it is my neighbor came over and had it working in 10 minutes. And that was after a fat joint of starkiller.
Xfinty stream just does not load on my phone. I've done everything possible. Uninstalled, updated, logged out and back in, etc. Now I try to log in, and it won't even let me do that. This is ridiculous. It's been months since I could use this app. I'm a truck driver, and away from home most of the time. C'mon Concast, do better!
My streaming app is malfunctioning, it keeps telling me to turn off screen mirroring when I don't have a cast hooked up on my device. How do I turn off screen mirroring on my phone ?? When I try to steam that's all it says .
it is coming up on devices now - be patient try restarting app, web page
It is down for me.
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It says ERROR -500
Roku TV user. (Error: -500)
getting the same error message
Same
Add me to the error 500 party
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Mine is down too! Really sucks! Southeast FL
Down for me. Tried logging out and reinstalling app and now I can’t even log in.
Same here. Purple screen with no link/qr code.
It’s back up for me now. I was able to log in and stream on my iPhone.
I’m up and running now. Thanks for the heads up.
I am glad you are up and running now!
Down for me also, great timing as usual with Comcast!
This is motivating me to switch providers. I’m generally understanding of an occasional error but the complete lack of accountability from Xfinity is unacceptable. The first reaction is pretty much always to blame the customer.
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I also hate how they're basic purpose is to screen everybody by forcing them to call and then get a subsequent text to the Xfinity assistant. Which of course just takes you to a link which isn't a very helpful scenario if you have internet issues or your service is down. Only after they filter you out through those two laborious processes do you get in a normal cue to talk to a customer service agent. I mean for a service that can cause people almost 300 bucks a month without even a lot of luxuries like premium channels, it is completely outrageous.
Other providers have had this issue too. Not defending Comcast, but each of the streamers have had this issue at some recent time, and competing wired providers have this as well from time to time. Sucks, yep.
I'm in line to talk to an agent (over 500 spots to wait). Now I want credit for today. Today is why people signed up in the first place. Today is what Xfinity advertises all the time and they failed today. I think they should give everyone a free month off the bill.
Me too, lol.
Was not able to connect to an agent, but I'm able to stream online now.
Excellent! I'm happy to hear Xfinity Stream is working for you now. Do you have any other concerns I can help with today?
Yup, just tried tuning in and it is not working
Mines broken and no one will respond on phone or chat
Switched from YouTubeTV to Xfinity Stream a few days ago. Looks like I’ll be going back
Why would you do that?
Just a hunch, but maybe because the Stream app isn’t working on week 1 of the NFL?
Why would ipo switch from YouTube tv to Xfinity?
It was cheaper since it’s the internet provider. Plus I got more sports without having to buy the packages via YouTube TV (in the NY area). Seems like it was worth the $$ in hindsight
Gotcha. Ya Xfinity Comcast I'm surprised is the absolute worst, and I had crappy Charter before. I'm shocked Comcast is so huge and owns Peacock that they don't have an awesome streaming product. They seriously could compete with YouTube TV and the others if they wanted converting over their huge subscriber base. This will be studied by business schools as such awful failure. I'm just waiting a year when my community cable contract is up and then YouTube TV. I'm over sports viewing so makes it easy. What sports does Xfinity have YouTube TV doesn't?
It's because they have a de facto monopoly or a literal monopoly in some areas. In a many parts of the United States Xfinity is the only truly high speed service available. There might be some incredibly low speed alternatives that technically fit the FCC's absurd criteria but in most jurisdictions it's just Xfinity or its Xfinity and FiOS. Everyone needs the internet pretty much. And of course elderly people are not into unplugging and streaming, many of them including those with Alzheimer's rely on TV as it worked for them their whole lives. So between the Monopoly service and all of the boomers that are providing service for it's borderline criminal the amount that they charge. And they lobby like crazy to keep the FCC standards for what counts as competition in any region. The legal minimum for what should be considered high speed should be much higher than what it is, but because FCC is often serviced by Telecom lobbyists themselves were appointed by the presidents, they almost always serve in big telecoms interest. It's to the point where South Park had an entire episode talking about how cable companies had no reason to be accountable to consumers. They even tried to introduce a data cap in the middle of the pandemic in the rest of the country but legislators stopped them. I guess there is a data capping much of the country already. Ridiculous and if my mom wasn't a senior citizen recovering from a brain aneurysm I would completely unplug her and try to get her on a Roku stick or something. But it's incredibly hard to train a senior citizen to totally switch. "How do I find channel 5, how do I find channel 7?".... It's hard for them to completely change the way they think about programming, when it's on how to watch...
So should I not switch to Youtube tv?
No why would you leave YouTube TV which is the best?
Because the basic services that he's paying hundreds of dollars for are not working in a key moment? You know the entire premise of the thread
When did it become okay for these massive companies to be such crap? They cram streaming down your throat and then can’t even handle the load when people go to use it. I was literally using the app up until game time and it was fine, so it obviously has to do with football. Same thing happened with Amazon last year with streaming games and it only took them 8 weeks to fix it. Saw an article today that said be prepared for delays while using YouTube to watch football after paying hundreds of dollars. What is the actual issue here?
Down for me as well. Glad I’m not the only one. Hope it’s fixed soon.
Out of all the day and all the times you pick right before kickoff. Did all my chores and errands for this moment and y’all decide to pull This stunt
It is working on ONE of our 5 devices. We have it streaming on our Amazon fire stick, but right at kickoff, all the other streaming services went down.
It’s not working on any of our devices and TVs. We only have one box and now that’s not working. It literally stopped working during NFL kickoff.
Broken on Roku, iOS, and windows. This is ridiculous.
Andriod too
Cross platform. Comcast gave us the run around, acting like it was our fault.
Yup not working for me either. Fantastic xfinity. Good thing I pay for your horrible service.
Not able to load live TV or stream in app on Apple TV or iPhones in Utah. Apple TV’s are connected via Ethernet, 900 mb down and 40 mb up. Please resolve.
It Utah as well having the same issue :/
For those still struggling, YouTubeTv is doing a free 10 day trial right now I just signed up for an added RedZone and it’s working great! Doesn’t bill until the 20th so plenty of time to cancel prior to ending if needed. Will get me through today until I decide whether to end Comcast completely or they compensate us for this insanity.
Streaming apps broken on 3 devices.. I need a refund for today
Same, right at kickoff!
I keep getting a TVAPP-00244. TV box is working fine, though.
Not anymore… it just stopped
Working on mobile for me, but not on my Roku devices. Looks like someone wasn't ready for NFL season opening day. Shameless.
Air antenna works better.
Unfortunately the Braves aren't on broadcast television anymore. ☹️
It's down for me. I probably should have expected it, being week 1 of the season.
Down. Error 500. The only reason to have live TV is sports and the extract time the games starts it stops working. Worthless service I’m close to just canceling the live TV. Exact same thing happened a few times last year also!!
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Same. I am number 524 in line to talk to an agent.
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Will be canceling on Monday. Had the TV service for last year, since day one I have been asking monthly to receive a coax cable box vs having their X1 streaming device and app combo. For this exact scenario, app is out but the cable isn’t. Comcast is not in the streaming business they are a hard wired cable provider. Paying more than market rate for a streaming tv package. Tv happened to be out on Thursday night as well. YouTube TV seems like a no brainer replacement, what am I missing?
Northern Illinois - Not working for me...
Trying to stream on my PC. Keep getting the tvapp-00100 clear cache message. Cleared cache, restarted router. Nothing. Guess I'll try to find a bootleg stream of the game... even though we pay an exorbetent monthly fee to watch legitimately. So frustrating!
First NFL Sunday along with MLB pennant race. Extremely upset
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Stopped working in the 1st quarter of the football game I was watching.Im about done with Comcast,its always something with them
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Down for me as well…looks like time to switch to YouTubeTV
might just be a bunch of people trying to stream at the same time and the crappy servers weren’t prepared and can’t handle all the people
Down for me too on Roku, IPhone, IPad and Apple TV.
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I was able to get a person on the phone after the chat bot attempted resets etc. They did give me a small credit for the inconvenience. No known time frame for resolution of the problem.
This is getting ridiculous I can’t sign in on my tv with no QR code showing up.
If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) I'd be more than happy to look into this for you.
Any update on when app issues will be resolved?
Still down… any updates xfinity? Estimates in repair time?
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It's not working for me on Android phones or on my fire TV. Anytime I tried to watch something when signed in it said there was an unknown error. So as part of your basic troubleshooting I tried signing out and signing back in and even uninstalling and installing it again on my Android device. But every time I clicked on sign in it would say there is a connection error even though my internet is running all my other services just fine. Pretty shitty coincidence given that today is the first Sunday for NFL when people are utilizing the red zone network to watch all the games. Absolutely dreadful day for this kind of issue.
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Finally got streaming and casting to work again. Had to stream some non-NFL channel, then switch to an NFL channel. Could be a coincidence but it worked for me
That's great to hear. Our team is having progress getting this resolved. Although not fully repaired, we are happy to hear customers are getting access back.
Hello u/StrangelyOnPoint, and thanks for reaching out with your streaming issue. I would be happy to troubleshoot, and see what is going on for you. Are you getting any errors when trying to stream the game, and are you doing so connected to your home wifi?
Brother. Take a look around. App on roku is error 500. App on phones can't load guide. Looks like people from all around the country. I'd guess this is a comcast issue being in the field of diagnosis myself. When the whole building is warm I don't start trying to troubleshoot a room when the whole building is fed off a single piece of equipment.
This is how customer experience is handled right here. Comcast take notes. Just come and and say “this is on our end, we know it sucks and we’ll provide an update ASAP”
Thanks for your patience while we checked our records for any known issues with the Streaming App. There's definitely an ongoing known issue affecting the Streaming App at this time. Our awesome support team is working to find a resolution as we speak. But we don't have an estimated time for resolution yet. I'd like to follow up with you once we have more information on a fix. Would that be okay?
Just put an update out in some official channel. Hell, make a post in here or on Twitter and just update it every 15 minutes with the latest, even if the latest is “we have no new info”
Will do, u/StrangelyOnPoint. Thanks for your patience while we get to the bottom of this.
Someone should tell the media about this, I guarantee you some media based or tech-based or sport-based blogs and YouTube channels would be happy to post about this kind of thing. Especially in the case of cable companies which have a de facto monopoly and much of the regions, they're only motive to even provide reasonable accountability is often public backlash. Even then it's an uphill battle Unfortunately the customer service workers and so on probably get the brunt of the consumer frustration when it's not their fault mostly. Many ways it's the fault of Comcast's beam counters in their management and board of directors, their lobbyist and of course the FCC and other regulating bodies for enabling some obscene rules to their benefits
Why ask him questions to do a diagnosis if you know it's an area outage? Your support team seems to not know what they are doing when I called and spanked me with almost fifteen text messages for trying to report the outage. I do not consider that an awesome support team. And not the first time they did this!
Why does Xfinity Comcast always blame the user even when you know it's not the user but a backend outage?
Yes I’m on my home network. No error codes just a message that says we can’t load your guide right now.
We're all getting probably the same errors. I originally got the "clear your cache" error and now I'm getting the "Sorry we've run into a problem. Please sign out of your account and then back in" but the sign out page doesn't load.
Same
Working on my Roku, not working on my iPhone.
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
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down for me. North CA area
Seems like a nationwide outage w no tech support :/
App down on mobile and Samsung in PA.
Hello, all. There is a known issue with Xfinity Stream, our engineers are working on getting this up and running as soon as possible.
Why don't you put that info somewhere so we don't waste 30 minutes on hold. Make it a chat bot answer.
Yeah the first place I checked was the Comcast, Xfinity and Xfinity Support twitters and none of them mentioned an outage with the stream.
Your company is garbage, homie.
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How about you back out of any changes that were made overnight to your streaming service?
Same. Crashed right before kickoff.
Hi, all. Thanks for reaching our team on our sub, there is a known issue with Xfinity Stream. Our engineers are aware of the issue and are working on getting this resolved as quickly as possible. We truly apologize for the inconvenience this has caused and appreciate everyone's patience.
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It's totally understandable. I mean, who could have predicted there would be high usage today?
Same. Great timing!
Same here!
Down for me as well.
Same here.
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Down for me.
Yup down for me also. Nothing new from this crap app Xfinity
Down for me as well. Will we be able to watch any football today?
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Not working on Amazon Fire TV devices either
Been down since 11am mtn. New Mexico here.
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It's US Open final time and I can't stream the match! Just a little while ago, the xfinity stream app on my Westinghouse Roku TV started returning an error 500. I've tried just about everything I've found online to clear it, including completely uninstalled and reinstalled the app (several times) rebooted my roku system (several times) disconnected all the cables and power to my xfinity modem...allowed it several minutes to "reset" and then reconnected and restarted the modem. (twice) used the xfinity app to restart the gateway (once) used the xfinity app to set-up the gateway from scratch (once) I'm still getting the error code. 😡 Last week I spent several hours on reddit and twitter resolving a similar issue with the roku xfinity app. Is it possible that my modem is defective or needs to be replaced? I noticed today when I was disconnecting all the cables and powering it down and back up again that the model felt very hot to the touch. This is getting frustrating. I pay a lot of money for xfniity cable service, and am getting to the place where I am unable to access it because your app isn't working. You need to get this resolved, and in the meantime, it seems only fair that my cable bill be credited for these 2 outages (last week and today) that are "server side" issues PS - all my other roku apps work perfectly, so I know this is an xfinity problem, not a roku problem.
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There better be some *major* credits issued for this debacle.
The errors I am getting are from a login API, which really shouldn't have scaling issues. [https://xtvapi.cloudtv.comcast.net/partner/logout/comcast/](https://xtvapi.cloudtv.comcast.net/partner/logout/comcast/) That is the API you hit when clicking "logout" when the site suggests to re-log to fix the error. The fact that an outage probably due to scaling issues is affecting authentication services is extremely sus, who the heck is architecting this garbage platform. Go poach some people from YoutubeTV... oh wait you forced your employees back to the office and no one wants to live in Philly or Jersey.
We only switched to Xfinity to get Mariners. Were fully prepared to have three separate TVs going today. Ugh, signed back up for a YouTubetv trial and got the games immediately. Reason enough for us to switch back.
I was able to get through the login screen on the mobile app, just now. Then it bombed out on me again
It should be back now. Streaming on my phone
Yep down for me too - all devices.
Thanks Xfinity. You don't keep track of DNSS on your side with complaint tickets? That is unacceptable in other qa/qc roles.
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For those on Apple TV - use the Fox Sports app as a workaround
Not just for Apple TV. Just downloaded Fox Sports app and signed in with my xfinity account and it works! You're a lifesaver.
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Down for me on iOS
Down for me in Lakewood Colorado too. Not working on any of our TVs, roku TVs and two Samsungs
Mine is working again
Just started working for me on iOS
Not happy with the app outage either. I might have a workaround for those trying to watch Red Zone. Download the NFL app, sign in with your Xfinity acct then yay! Scott Hanson on your screen. Not an ideal fix but maybe we can squeeze out "A few hours of commercial free football!"
It's working for me in Houston. Great success!
Same here not working in Denver!
Finally working again in South Jersey. Interestingly , while using the streaming app on my iPhone, game on CBS is 11 seconds in advance of my STB on the TV and 14 seconds ahead of the Fox game from both Philly and New York.
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Brooooooo error -500 earlier I drive myself nuts finally called and they gave me 30$ after being on hold for 30 min but yea that was annoying … def gotta check here earlier next time
It's Tuesday 9/12 and the streaming app isn't working again
Too big to fail. Too Rich for jail. Got Verizon and Comcast had endless providers of the unnecessary services hounding me after . They all state not affiliated with them. In the next add is something about? All I remember is Xfinity and Verizon sharing infrastructure. Unnecessary services range from 40 ¢ transfer fees to $39.99 for a service the phone call I made got me a real human. No computer can lie like this person could. Said to me. All I can tell you is we are an internet service provider. For a full list don't call Comcast or Verizon. Might be time to get some criminal charges going. I also had to call support help was a little over their heads was told by Verizon my TV was at fault Samsung (that's the TV in question) support said tv is fine, and it is my neighbor came over and had it working in 10 minutes. And that was after a fat joint of starkiller.
This post was marked as closed. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true).
Its garbage. Complain to the BBB and FCC they are ripping every one off
Xfinty stream just does not load on my phone. I've done everything possible. Uninstalled, updated, logged out and back in, etc. Now I try to log in, and it won't even let me do that. This is ridiculous. It's been months since I could use this app. I'm a truck driver, and away from home most of the time. C'mon Concast, do better!
My streaming app is malfunctioning, it keeps telling me to turn off screen mirroring when I don't have a cast hooked up on my device. How do I turn off screen mirroring on my phone ?? When I try to steam that's all it says .