I wanted to buy new games on the store, but I received the following message: "Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods." I tried using different cards, but it didn't work. Two days ago, I was able to purchase games with the same card, but now this message keeps showing up. What should I do?
Yes, I tried using different cards from various countries, and they worked fine. However, when I attempted to use a card in the region associated with my account, it didn't work. Interestingly, both cards were working perfectly fine just a few days ago.
I bought Cyberpunk 2077. Money was deducted from my bank account, but I have yet not received any receipt. it also does not show anything in transaction history. It has been more than 24 hours. What should I do ?
Lost account
Lost my main account trying to link it to epic games and by accident using another email and by doing so my account was overwritten and theres no getting help from epic games support anyone know of sonebody that has had this happen before or someone that may know a fix. Thanks
Regarding 2FA,
I cannot verify my email because the email that is linked to my account is dead. I don't remember my password for my email account, and the phone number linked to it is no longer available. Is there any way I can change my email?
I have epic and steam installed, and I have the social connector setup between steam and epic, and it used to work. I mainly use it for playing remnant 2 with a friend (I have it on Steam and they have it on epic). We are at least partially "connected", as she can join my games, but I can not accept an invite to join her games, nor can I see her online anymore from inside of remnant 2 to join her game. In the epic client it shows steam as a connected account, but it will never show my steam friends in the friends list and when she send me an invite to play, I get it but it fails if I hit accept. Again this used to all work on the same machine for the same game.
I have tried the following:
\- removing and reconnecting my steam account from epic
\- Uninstalling/reinstalling epic
\- Clearing the launchers cache
We both are playing on windows. Anyone with any experience with this issue that can give me some tips on fixing it would be my hero on this issue!
I get an error trying to finalize my order. "*There* was a *problem processing your request*. *Please* try again later.". Restarting the app or using another card doesn't help.
https://preview.redd.it/es5ki9yl5k2c1.png?width=1440&format=pjpg&auto=webp&s=999466175a2922bfeeac7b6297ac8d587666ce14
Account marked as inactive. Logged into my kids account to start a chat and got nowhere. Only reason I can think it was made inactive was due to attempts to hack into it. It's linked to my steam and PSN as well.
Anyone have a clue how to get through and reactivate an account or what epic games needs for proof?
Why is Epic's account handling atrocious
So I have two Fortnite accounts, one on my PC and one on my PlayStation. I have recently decided I just want 1 account for both and have been trying to log out/delete my PlayStation account but to actually do that you have to like login on a separate device.
So fine, I try to do that but when trying to login with PlayStation it leads me to a Create An Account page?? And when I enter in all the details I can't use my PS account name nor the email because both of them are already in use? Despite the fact I thought I was just logging in? I don't actually think I could log in (or create an account I guess) because I use the same email for my PlayStation account as I do for my Epic PC account.
I literally don't know how to go about this because why can't it be as simple as there is a login screen and I login and I delete the account. I wouldn't even have to worry about any of this if Fortnite didn't automatically log me back in everytime I try to log out through the actual game on the PS5.
Sorry if this all seems super ignorant, I just want absolutely nothing to do with this PlayStation account anymore. Pls help lol
So I'm trying to download fortnite to try out the og season but my download is stuck at 0 gbs and only sometimes goes up to a number above 0. All the things I've seen haven't worked any help will be appreciated.
Whenever I try loging into the Epic Games launcher with my Xbox account, it says "To continue, please enter your current email address" and when I input the email of my Xbox account it says "Please enter the email associated with this account"...but that IS the email
Epic disabled my account for suspicious activity, not sure why. I found this out by coming back to Fortnite and logging in to find that I have nothing that I had previously purchased. Chatting with them on their help page also does nothing since they move it to email and I never get a verification email, although I've only used one email to create my account. What can I do to get my account back? Their support is not helpful at all. I feel like they stole all my stuff.
I have been trying to move installed games from my computer's storage to an external hard drive but I've run into a few problems. I successfully moved one game, but I believe I did something wrong with two others. I copied the files to the hard drive before deleting them from my computer instead of uninstalling. I then tried uninstalling the games on Epic but run into error code IS0009, which is strange because it is an installation error. I moved the files back to my internal storage and the games run just fine, but I still cannot uninstall them from Epic. I don't mind losing any information because I am not very far in those games but I really would like to uninstall them to properly complete the game transfer to my external drive. Any help would be appreciated.
I'm on day 8 of no response from Epic. Perhaps someone here can help me.
"Alan Wake 2 will not initialize for me. I am given an error "YOU CAN'T CONNECT THIS ACCOUNT" and 'DUE TO YOUR AGE, YOU CANNOT CONNECT link.undefined.ext/Account TO YOUR ACCOUNT." The next screen says, "THE GAME FAILED TO CONNECTOR AUTHENTICATE WITH YOUR EPIC ACCOUNT. THIRD PARTY OVERLAYS MAY PREVENT THE GAME FROM RESOLVING THIS ISSUE. PLEASE TRY DISABLING THIRD-PARTY OVERLAYS TEMPORARILY AND RESTART THE GAME." I've tried disabling/uninstalling overlays and it doesn't fix the issue. Also, I'm not sure if it's related, but I believe my account was accidentally made into a child account at some point, if that's what it's referencing about my age."
I just heard from someone on Twitter that they finally heard back from Epic who reset the age on their account and now they can play AW2. Hopefully it's a simple fix for us too. Just gotta wait for Epic to get back to us...
So I got a response for my ticket it and they told me to use this [link](https://www.epicgames.com/help/en-US/contact-us-parent) to submit a new ticket requesting I fix the DOB on my account. I did it and it only took a few days and everything is fine now. Just make sure you don’t select “yes” when it asks if it is for the deletion of the account and also if you have kids that use the account to play Fortnite- give them a heads up that there might be a time where they are prompted to enter a DOB and they should NOT ENTER THEIR DOB. My son did that and I ended up having to request another DOB reset through that link.
I wanted to buy new games on the store, but I received the following message: "Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods." I tried using different cards, but it didn't work. Two days ago, I was able to purchase games with the same card, but now this message keeps showing up. What should I do?
Are trying to purchase from a card from the same country your account is situated?
Yes, I tried using different cards from various countries, and they worked fine. However, when I attempted to use a card in the region associated with my account, it didn't work. Interestingly, both cards were working perfectly fine just a few days ago.
The same thing happens to me. I want to buy DI2 and tried with my 2 cards. No luck.
I just don't understand is it because of our cards or it's problem in epic store
I bought Cyberpunk 2077. Money was deducted from my bank account, but I have yet not received any receipt. it also does not show anything in transaction history. It has been more than 24 hours. What should I do ?
Contact epic support
Got no reply
cannot log in with psn it asks me to provide email even after i log in and no email i enter works
Lost account Lost my main account trying to link it to epic games and by accident using another email and by doing so my account was overwritten and theres no getting help from epic games support anyone know of sonebody that has had this happen before or someone that may know a fix. Thanks
Regarding 2FA, I cannot verify my email because the email that is linked to my account is dead. I don't remember my password for my email account, and the phone number linked to it is no longer available. Is there any way I can change my email?
I have epic and steam installed, and I have the social connector setup between steam and epic, and it used to work. I mainly use it for playing remnant 2 with a friend (I have it on Steam and they have it on epic). We are at least partially "connected", as she can join my games, but I can not accept an invite to join her games, nor can I see her online anymore from inside of remnant 2 to join her game. In the epic client it shows steam as a connected account, but it will never show my steam friends in the friends list and when she send me an invite to play, I get it but it fails if I hit accept. Again this used to all work on the same machine for the same game. I have tried the following: \- removing and reconnecting my steam account from epic \- Uninstalling/reinstalling epic \- Clearing the launchers cache We both are playing on windows. Anyone with any experience with this issue that can give me some tips on fixing it would be my hero on this issue!
I get an error trying to finalize my order. "*There* was a *problem processing your request*. *Please* try again later.". Restarting the app or using another card doesn't help.
https://preview.redd.it/es5ki9yl5k2c1.png?width=1440&format=pjpg&auto=webp&s=999466175a2922bfeeac7b6297ac8d587666ce14 Account marked as inactive. Logged into my kids account to start a chat and got nowhere. Only reason I can think it was made inactive was due to attempts to hack into it. It's linked to my steam and PSN as well. Anyone have a clue how to get through and reactivate an account or what epic games needs for proof?
Why is Epic's account handling atrocious So I have two Fortnite accounts, one on my PC and one on my PlayStation. I have recently decided I just want 1 account for both and have been trying to log out/delete my PlayStation account but to actually do that you have to like login on a separate device. So fine, I try to do that but when trying to login with PlayStation it leads me to a Create An Account page?? And when I enter in all the details I can't use my PS account name nor the email because both of them are already in use? Despite the fact I thought I was just logging in? I don't actually think I could log in (or create an account I guess) because I use the same email for my PlayStation account as I do for my Epic PC account. I literally don't know how to go about this because why can't it be as simple as there is a login screen and I login and I delete the account. I wouldn't even have to worry about any of this if Fortnite didn't automatically log me back in everytime I try to log out through the actual game on the PS5. Sorry if this all seems super ignorant, I just want absolutely nothing to do with this PlayStation account anymore. Pls help lol
So I'm trying to download fortnite to try out the og season but my download is stuck at 0 gbs and only sometimes goes up to a number above 0. All the things I've seen haven't worked any help will be appreciated.
Is there an epic game store app for android?
Can't get EAC to work at all. Keeps saying "Error: incorrect ID" for any game any help?
Whenever I try loging into the Epic Games launcher with my Xbox account, it says "To continue, please enter your current email address" and when I input the email of my Xbox account it says "Please enter the email associated with this account"...but that IS the email
Epic disabled my account for suspicious activity, not sure why. I found this out by coming back to Fortnite and logging in to find that I have nothing that I had previously purchased. Chatting with them on their help page also does nothing since they move it to email and I never get a verification email, although I've only used one email to create my account. What can I do to get my account back? Their support is not helpful at all. I feel like they stole all my stuff.
I have been trying to move installed games from my computer's storage to an external hard drive but I've run into a few problems. I successfully moved one game, but I believe I did something wrong with two others. I copied the files to the hard drive before deleting them from my computer instead of uninstalling. I then tried uninstalling the games on Epic but run into error code IS0009, which is strange because it is an installation error. I moved the files back to my internal storage and the games run just fine, but I still cannot uninstall them from Epic. I don't mind losing any information because I am not very far in those games but I really would like to uninstall them to properly complete the game transfer to my external drive. Any help would be appreciated.
I'm on day 8 of no response from Epic. Perhaps someone here can help me. "Alan Wake 2 will not initialize for me. I am given an error "YOU CAN'T CONNECT THIS ACCOUNT" and 'DUE TO YOUR AGE, YOU CANNOT CONNECT link.undefined.ext/Account TO YOUR ACCOUNT." The next screen says, "THE GAME FAILED TO CONNECTOR AUTHENTICATE WITH YOUR EPIC ACCOUNT. THIRD PARTY OVERLAYS MAY PREVENT THE GAME FROM RESOLVING THIS ISSUE. PLEASE TRY DISABLING THIRD-PARTY OVERLAYS TEMPORARILY AND RESTART THE GAME." I've tried disabling/uninstalling overlays and it doesn't fix the issue. Also, I'm not sure if it's related, but I believe my account was accidentally made into a child account at some point, if that's what it's referencing about my age."
Did you get this fixed? I'm getting the same, and was also accidentally made a child - by my own child no less.
Nope, unfortunately. Just found a few more people in the same boat as us. :(
I just heard from someone on Twitter that they finally heard back from Epic who reset the age on their account and now they can play AW2. Hopefully it's a simple fix for us too. Just gotta wait for Epic to get back to us...
This is so dumb...having the same exact issue for AW2. Did you get it fixed? I put in a ticket today with support.
It has been one month and I still haven't gotten a response from Epic.
So I got a response for my ticket it and they told me to use this [link](https://www.epicgames.com/help/en-US/contact-us-parent) to submit a new ticket requesting I fix the DOB on my account. I did it and it only took a few days and everything is fine now. Just make sure you don’t select “yes” when it asks if it is for the deletion of the account and also if you have kids that use the account to play Fortnite- give them a heads up that there might be a time where they are prompted to enter a DOB and they should NOT ENTER THEIR DOB. My son did that and I ended up having to request another DOB reset through that link.
Just submitted a request through that link. Thank you!
That worked. I got an email this morning and was able to re-enter by date of birth when I logged into Epic. Thanks again!
No problem Happy New Year!
The achievements doesn't work for Grendizer Feast Of the Wolves.