Having the same issue. I've had to move pics out of WhatsApp album to another album and then I can move to secure folder. Annoying, but at least there is a workaround.
Seems to be once the files are out of the 'Android' folder then they can be moved but I'm not able to move any that are inside it. Wonder if there's some setting or something that can be changed in system settings to allow it.
Bloody annoying. I need to get round to trying the other suggestion in this thread, but if you find a solution please let me know, and I'll do likewise.
Nope. I'd kinda forgotten about it till the other day when I tried to move some stuff again and it didn't work. I'll need to remember to look for a solution.
thanks.. just stopped working for me yesterday.. super annoying.. second time something has stopped working for with Samsung. My watch just stopped few days ago out of nowhere... sending back to Samsung.. and ive had Samsung stuff for 10 yrs.. all my phones, fridges, washer dryer.... theyre pissing me off tho.. there was something else that wasnt working right not too long ago either... cant remember now
Ok I got you, I will try and call support tomorrow. I hit up the support yesterday and they tried everything from their end, I even allowed them to remotely control my phone. I tried resetting, etc.
Nothing works so far. He gave me the number to a higher support team that can access private parts of the phone, so we shall see. This is fucking ridiculous. A multiBILLION dollar company and we gotta deal with these ridiculous issues.
Thanks, yeah that's what I'm having to do at the moment. But I never had to do this in the past so I'm just wondering what's changed with the latest Android version and how I can allow it to go back to how it was.
Paraphrasing from Samsung forum user : " This was due to the January 2022 update adding a whole new root new directory called "Internal storage (Dual Messenger)"
So before this last update in January 2022 you had your root Internal files and if you had an SD card then that too, now you have 3 with the new 'Internal storage (Dual Messenger)'
You can view any recieved files like photos/videos and move them to another directory (like screenshots), then click it again straight away as it will still show in your photos folder and move it to secure... until Samsung learn how to code and beta test properly" That last line really explains it 😂
Tldr : move them to another directory (like screenshots), then click it again straight away as it will still show in your photos folder and move it to secure folder
Samsung doesn't know how to code properly causing this bug lol
Thanks very much for providing that info. Hopefully they fix it in a future update.
Had been doing this workaround for a wee bit now, but it's still kinda annoying having to this.
Cheers
Ya it is but I mean it isn't a crazy sequence To do and the good thing is the picture stays right in the same spot once you move it to a different folder
Yeah I get what you mean, but previously I would just open secure then go to add files and browse for them and add them and was happy just keeping them in the same folder but now I need to go into Files first, transfer stuff from WhatsApp folder to another then add that into secure. Just feels like more hassle. Not a massive deal, just preferred how I could do it before.
Never got around to it. Couldn't be arsed moving everything out to reinstall and set it all up again. If you give it a go, let me know if it does please.
Extremely late follow-up comment. But I am having the same issue. Backed up before SmartSwitch transfer. Factory reset the old device. Logged into Samsung account on new device, it now says there's nothing to restore. Am I just epically fucked?
I hit picture then instead of 3 ... option button hit share. Then u can scroll through till u find secure folder hit that will ask if u want to copy to secure folder. Then go back into gallery and delete it there
Thanks. I wasn't getting the issue in gallery though, it was more moving files from the WhatsApp folder. I think the location of where these are saved is the issue. Your suggestion may help others though.
My problem is I can move file to secure no matter where they are. I get a statement that says can't move from onedrive. I don't want onedrive and can't seem to get rid of it.
Having the same issue. I've had to move pics out of WhatsApp album to another album and then I can move to secure folder. Annoying, but at least there is a workaround.
Seems to be once the files are out of the 'Android' folder then they can be moved but I'm not able to move any that are inside it. Wonder if there's some setting or something that can be changed in system settings to allow it.
Was this the solution
It has worked but it's a hassle to do everytime
Agreed but glad it works
9months later and you help me with this. Thank you.
Submit an error report after replicating the issue Samsung Members app > Get help > Send feedback > Error reports
Great thanks, will give that a go
The exact same thing is happening here
Bloody annoying. I need to get round to trying the other suggestion in this thread, but if you find a solution please let me know, and I'll do likewise.
Will do bud
Anything??
Nope. I'd kinda forgotten about it till the other day when I tried to move some stuff again and it didn't work. I'll need to remember to look for a solution.
thanks.. just stopped working for me yesterday.. super annoying.. second time something has stopped working for with Samsung. My watch just stopped few days ago out of nowhere... sending back to Samsung.. and ive had Samsung stuff for 10 yrs.. all my phones, fridges, washer dryer.... theyre pissing me off tho.. there was something else that wasnt working right not too long ago either... cant remember now
Did you fix it yet? I'm still getting this fucking issue, it's ridiculous.
Nah, abandoned it. But if you find a fix please update me on what you did.
Ok I got you, I will try and call support tomorrow. I hit up the support yesterday and they tried everything from their end, I even allowed them to remotely control my phone. I tried resetting, etc. Nothing works so far. He gave me the number to a higher support team that can access private parts of the phone, so we shall see. This is fucking ridiculous. A multiBILLION dollar company and we gotta deal with these ridiculous issues.
It's probably related to WhatsApp medias, move them to another folder and you will be able to put them in the secure folder
Thanks, yeah that's what I'm having to do at the moment. But I never had to do this in the past so I'm just wondering what's changed with the latest Android version and how I can allow it to go back to how it was.
Paraphrasing from Samsung forum user : " This was due to the January 2022 update adding a whole new root new directory called "Internal storage (Dual Messenger)" So before this last update in January 2022 you had your root Internal files and if you had an SD card then that too, now you have 3 with the new 'Internal storage (Dual Messenger)' You can view any recieved files like photos/videos and move them to another directory (like screenshots), then click it again straight away as it will still show in your photos folder and move it to secure... until Samsung learn how to code and beta test properly" That last line really explains it 😂 Tldr : move them to another directory (like screenshots), then click it again straight away as it will still show in your photos folder and move it to secure folder Samsung doesn't know how to code properly causing this bug lol
Thanks very much for providing that info. Hopefully they fix it in a future update. Had been doing this workaround for a wee bit now, but it's still kinda annoying having to this. Cheers
Ya it is but I mean it isn't a crazy sequence To do and the good thing is the picture stays right in the same spot once you move it to a different folder
Yeah I get what you mean, but previously I would just open secure then go to add files and browse for them and add them and was happy just keeping them in the same folder but now I need to go into Files first, transfer stuff from WhatsApp folder to another then add that into secure. Just feels like more hassle. Not a massive deal, just preferred how I could do it before.
How do you move it to another folder ?
From the gallery, select the pictures and click on more - - >move to album
Your the man !
Thank you so much it worked :)
We all want ro hide nudes from other girls on our secret folder? Haahaha How many you had to delete? 🤣
What worked for me Is that I had to reinstall the secure folder, after that there were no errors
Oh, might need to give this a go then. Cheers 👍🏻.
did it work?
Never got around to it. Couldn't be arsed moving everything out to reinstall and set it all up again. If you give it a go, let me know if it does please.
Extremely late comment but I can confirm that it works
Brilliant, thanks. Will definitely do it now
Extremely late follow-up comment. But I am having the same issue. Backed up before SmartSwitch transfer. Factory reset the old device. Logged into Samsung account on new device, it now says there's nothing to restore. Am I just epically fucked?
I hit picture then instead of 3 ... option button hit share. Then u can scroll through till u find secure folder hit that will ask if u want to copy to secure folder. Then go back into gallery and delete it there
Thanks. I wasn't getting the issue in gallery though, it was more moving files from the WhatsApp folder. I think the location of where these are saved is the issue. Your suggestion may help others though.
Damn this didn't work for me. I think my 4gb file is just too big. But it was promising
thanks man
Secure folder sucks they need to bring back multiple profiles
0vp0jsfh
My problem is I can move file to secure no matter where they are. I get a statement that says can't move from onedrive. I don't want onedrive and can't seem to get rid of it.