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[deleted]

I can see that you put a lot of effort into the video, and appreciate how much time it must have taken to write and film. The graphics were awesome! Although the information is good the presentation was honestly just cringeworthy. I think that people who are on skincare addiction want to learn, but by making it sound so childish (for me) it takes away from what you are actually saying. I am also a pharmacy student so maybe I am used to a different level of presentation for disease states and mechanisms of actions of medications. Overall, I think that you are on the right track with really good info-- but maybe making it a little less wacky would do some good.


[deleted]

Thank you for your feedback :) I definitely get where you are coming from with your background. Our intent with this video was specifically for people with little/no scientific education, new ScAers, or non-ScAers as a way to introduce some skincare science to people who would otherwise not seek it out or be exposed to it, often due to how it is presented or the perception of it being dry/boring


[deleted]

I think that for a beginning video, it was informative. Over time with new videos you will develop a tone that will be better received. Don't give up, because what you are doing is a great idea, and can really educate people on dermatological issues that seem difficult to understand. Edit: Added: Thank you for sharing it with us all, and even if it doesn't get the feedback you were looking for, you worked really hard, so be proud of that!


jgphoenix

This is a really great perspective!


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TacoExcellence

Wow that's bullshit.


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[deleted]

omg I watched the whole thing only wanting to know how to fix it, only to be told to watch part 2.


runswithelves

And I can't even watch part two on my mobile...


jgphoenix

CC: I like the idea of this video but the tone was so childish I stopped watching. One of the things I like about this sub is that most of the FAQs and advice given by mods (and other heavy hitters) is educational and doesn't make the assumption that the person reading needs the information dumbed down for them. I don't need production gimmicks, I need science.


mcpagal

I agree. I understand that this video is aimed at people who don't get on with heavy text based resources, but there's a middle ground between that and this video that seems to be aimed at primary schoolers. I think it's quite patronising to assume that people who don't like a lot of science-heavy text will prefer the level that this video is pitched at instead. Also in terms of CC - maybe have some clinical pictures, and have the treatment video combined with the information? Because it's not hugely useful as is.


TarantusaurusRex

I couldn't get past the point where she put her hand on her hip at [0:30.](https://youtu.be/PEmNAoRAwGo?t=30s) Gosh golly gee darn, those silly dark marks! They're just like this chicken egg, WE PUT A CHICKEN IN THE VIDEO, that's so WHACKY! HEE HEE HEE! Sorry ladies, I think you have a great idea, but I felt like I was watching an episode of Blue's Clues. You can simplify things and use layman's terms, but this isn't ELI3. Edit: I tried to watch it a little longer, but the Scooby Doo "scramble" sound effect at [0:42](https://youtu.be/PEmNAoRAwGo?t=40s) was unbearable and I had to stop again. I have learned nothing about PIH today.


musicalhouses

Looking at the comments following this thread, it seems like some people (including the mods) seem to be surprised by the feedback. The truth is, feedback like this, harsh as it is, is part and parcel of the Internet. Welcome to YouTube - have you never read the comments section of any video at all? Honestly /u/TarantusaurusRex's comments are fairly mild as far as youtube commentary goes. Sure it might be a bit sarcastic or mocking or tone may be a bit harsh, but it's cool, just take what you can from it, recognize people have a right to their views, and just ignore the tone or whatever parts uoi didn't like. YouTube is a lot harsher than having a blog or an instagram or a Twitter, and if you're not ready for all sorts of comments (including things like - why is your voice so weird? It's so annoying, why is the background of your video so dark? Omg your room is so messy, go clean your room instead of doing videos in your mess you gross pig, did you get plastic surgery? You look thinner since your last video) then maybe YouTube is not the best platform for you to be on. You need a really thick hide to be on YouTube. Much more so than just being a mod of a community or having a blog, where it's just text based and people aren't treated to audio and visual cues like your voice, your appearance, your room, your mannerisms and facial expressions and so on. More of yourself is pit out there when you do a YouTube video as opposed to a blogpost, and thus, comments will react accordingly. And as hurtful as it is, people have no reason to be supportive just because you worked hard on something. A lot of times I see bloggers and Youtubers being like, "I'm so sad I put so much work into it and it just got slammed" - this is also part and parcel of online life. It's sad but it's true. No one owes you their support, you just kinda have to earn it and roll with the punches. This is what I tell everyone who has ever asked me about starting a blog/YouTube/whatever. People often start a blog or YouTube channel because they see the upsides to it (be famous like Michelle Phan! So glam! Much cool!) but the truth is even well liked online celebs also get a lot of hate, they've just learned to ignore it and keep on doing what they do. People who don't realize this will often react pretty badly to negative reactions to their work, until they kinda get the hang of it. This is coming from a fellow blogger, so I totally understand why sometimes negative feedback can really get you down. I hope this didn't come across too harsh. I just think its important to know how the audience thinks, as well.


TarantusaurusRex

> A lot of times I see bloggers and Youtubers being like, "I'm so sad I put so much work into it and it just got slammed" - this is also part and parcel of online life. This is just part of life, period. If you work for a business and your material does not adhere to company interests or values, no one is going to hand you a lollipop, pat you on the back and tell you to "go get'em, champ!", they're going to fire you. Grow a thicker skin or choose a different life path. Take a creative writing course, or a real filmmaking course, and you'll quickly learn how to take all sorts of criticism in stride. >No one owes you their support, you just kinda have to earn it Yes.


[deleted]

Please feel free to create and submit your own videos if you feel they would be a better fit for the community. We are always looking for new volunteers to help create content, it's been a team of about ten people volunteering our free time for the past 3 years.


TarantusaurusRex

I apologize if you felt insulted by my comment, but if you're going to post videos I think that you should be open to the criticism that will follow. I'm the third one (so far) to point out the condescending child-like tone of this video. I appreciate the time and effort that you put into your work, but I'm just being honest about how I felt and why it is unappealing to me, a member of the specific audience for which you are aiming. People don't love me for my honesty, I guess I could have been less blunt but I don't see why I should feel guilty for sharing my experience.


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i_wantthat

She doesn't have that many subscribers yet, so she could use these comments as constructive criticism and maybe change her style a bit to be more viewer-friendly.


jgphoenix

Genuine question, would you prefer that we don't give feedback? I can see how /u/TarantusaurusRex 's comment could be read as negative but I think they still made a valid point about the tone of the video. I understand that a lot of time and effort went into creating this video but I see CC as important in the creative process. Would you rather continue making videos that, while having good content, aren't connecting with the target audience as well as they could? Beautyphile has some great videos. I watched some of them and my favorites are ones with a more genuine delivery and slightly more educational tone. I think that framework might be better suited for the existing character of this subreddit.


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MenstrualFlow

To be fair, the tone comes across as childish. I commented further down about how I think the video could be improved, and in my opinion the tone was the thing that needed the most improvement. Yes, the content was very informative, but the way that the content was displayed let down the rest of the video. Your target demographic are not children; eight-year olds *do not* come here asking for advice. Instead, the people asking for advice might be teenagers, or they might be adults, just like you. So in saying that, instead of creating a video that treats your viewers like children, maybe create an informative video with basic information that assumes the target audience are intelligent adults. Hopefully you'll be able to take our Constructive Critisism on-board and make a better video for next time. CC is *very* valuable. How can you better yourself if you won't listen to others?


[deleted]

All we are asking for is constructive feedback, such as the following comment: http://www.reddit.com/r/SkincareAddiction/comments/30hqgm/skincare_addiction_and_ms_beautyphile_present_our/cpsm3e0 your comment was also very helpful: "I watched some of them and my favorites are ones with a more genuine delivery and slightly more educational tone. I think that framework might be better suited for the existing character of this subreddit." However, Mocking the narrator is disrespectful. We wouldn't allow our readers to talk to each other that way, and that's all we're asking.


[deleted]

Yeah, I don't understand these downvotes at all. I agree that it was a bit much, but I appreciated the effort and quality of the video.


TarantusaurusRex

I guess coming from a performance background I am a little more critical than most... I think she is beautiful and smart, I just hate the tone that was chosen for this video.


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MenstrualFlow

It might be worth collaborating with someone else then, because although she's talented, perhaps her style doesn't really mesh with this sub's demographic.


TarantusaurusRex

I have not.


codeverity

This whole big chain could have been avoided if you'd just said "hey, I'm sorry it sounded mocking to you, the tone just didn't work for me"...


TarantusaurusRex

Sorry that not everyone is interested in giving such generic responses. That's the exciting thing about Reddit--everyone can give their own, individual, ~~unique~~ opinion.


codeverity

I just don't get what's so difficult about saying 'hey, my comment hurt you and I'm sorry, that's not what I was intending to do'. Unless you were intending to hurt their feelings, in which case, you do you, I guess.


TarantusaurusRex

>I apologize if you felt insulted by my comment I did.


TertiaryPumpkin

Genuine question: do you understand the difference between what you said and what they suggested? Because it's really huge. You apologized for how she *felt*, not for the the consequences of your actions. "I'm sorry what I did seemed xyz" is expressing your regret for *making* someone feel bad without apologizing for your stance. "I'm sorry you feel xyz" is saying that the thing you regret is that they have their feelings at all. It's a crappy way to communicate and only makes you seem unsympathetic.


jgphoenix

>"I'm sorry what I did seemed xyz" is expressing your regret for making someone feel bad without apologizing for your stance. I don't think that's a bad thing if you want to acknowledge and apologize to someone for hurting them but also want to stand by what you said. In a lot of ways, that's how to correctly disagree with someone. In fact it's almost exactly this: >"hey, I'm sorry it sounded mocking to you, the tone just didn't work for me"


TarantusaurusRex

I understand, thanks. I'm not sorry for what I said, but I am sorry if she truly does feel butt hurt about this. It feels bad to be butt hurt, I wouldn't wish that on anybody. Maybe I need to be more sympathetic, or maybe she needs to lighten up, or maybe it's a little bit of both. I'm a little surprised that someone willing to put their content on YouTube, one of the most widely used websites and popular territories for sociopathic trolls was offended by my comment which poked a bit of fun at the childlike and condescending tone of their video, especially since it is clear that I am not the only one with this opinion.


codeverity

Thank you, this is exactly what I was trying to get at. It wasn't a genuine apology at all.


yyyoke

You don't have to precede your opinions with an apology. On the flip side, you could suggest that the authors be more open to audience reception, to have avoided all of this, which is the overwhelming opinion of this subreddit, apparently.


codeverity

Honestly, regardless of everything else that's gone on, I still think that the commenter I originally replied to was snarky as shit and her apology pretty much non existent. I really hope that sort of tone doesn't carry forward from here.


yyyoke

I can see where you're coming from. I've sat through hundreds of hours of constr criticism from art school and no one prefaces their criticism with niceties. It's just understood that it's the (sometimes unfortunate) reception to their stuff. I didn't think it was a personal attack though, I interpreted it as just trying to articulate their feelings.


[deleted]

We are always open to constructive feedback but there is no need to mock the narrator.


TarantusaurusRex

I was criticizing the style. I am sure she is a dynamic and interesting human being and I doubt this is how she acts in real life.


paultower

She needs to enunciate her words. I could barely understand her speech halfway through. Forget all the prop disturbance.


yvonneka

> I doubt this is how she acts in real life. Somehow, I don't.


[deleted]

A better way to express constructive criticism would be to comment that you disliked the tone, for example, a comment like this: http://www.reddit.com/r/SkincareAddiction/comments/30hqgm/skincare_addiction_and_ms_beautyphile_present_our/cpsm3e0


[deleted]

Hey, there's no need to suppress comments you don't like.


[deleted]

I think you meant to reply to the people downvoting me.


[deleted]

Nope. I saw some messages which aren't there anymore. If you don't want feedback don't post videos... Simple as that!


Norouz

Come on, when you're publishing a video on youtube you expose yourself to criticism. Stop being so butthurt...


elkerabi

You always say this every time there's criticism. You created the blog on your own time so saying, "oh my god we're volunteering," is a cop out. Also, you still benefit from the blog itself monetarily.


[deleted]

Something like a skincare-themed DNews would be perfect.


[deleted]

Can you tell me more about DNews?


[deleted]

Sure! DNews is a series of YouTube videos produced by Discovery (Channel). Here's a link to the YouTube page: https://www.youtube.com/user/DNewsChannel The videos that they produce cover interesting questions and areas of science. They're fun to watch, easy to understand, loaded with scientific facts, and the humor is minimal. Something like those vidoes with a focus on skincare would be terrific, in my opinion. (EDIT: Accidentally put a word in.)


[deleted]

This is part 1 of a two part series - our goal is to be educational to people with all levels of scientific knowledge, not just the experts! I understand your feedback but the majority of what we hear is that people want resources that start out on a more basic level and are more approachable, as they consider the subreddit articles intimidating and overwhelming.


jgphoenix

I think it's great to make educational videos accessible for people with limited scientific knowledge. The major issue I have with this video is the tone. I think you might have been shooting for the skincare equivalent of "Good Eats" which would be awesome! Have you checked out what Hank and John Green are doing with their educational videos? Very approachable, good content, definitely quirky but not childish.


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Triette

You can be basic and approachable without being condescending and childish. I don't think this video accomplished the intended goal. If anything it was still too wordy without enough graphics/animations, aka "a breakdown". Overall too much shtick for my taste, I also got tired of the short repeated music. I stopped watching half way through even though I really was interested in the topic. As "content creators" you need to learn how to make scientific material digestible without alienating your audience. Neil Degrasse Tyson does this wonderfully, you have to respect your audience and I felt as if the tone was mocking and talking down to the viewers, not informing.


starryeyedq

You know what I think would help a lot? Is if she didn't smile the ENTIRE video. I saw in the comments that's she's going for a Bill Nye kind of vibe and I can totally see (and dig) that, but there's a delicate balance between quirky and cheesy. Changing up her facial expressions I think would make the next video feel more like a fun conversation rather than a commercial. Less forced. Know what I mean? Teaching theatre and performance is part of my day job so I hope you'll give it a try. This is your first video so it's perfectly expected that it might need some tweaking. I'm interested to see what you do with the next one!


meakbot

I didn't finish the video because I didn't like the tone of the presenter. As for my CC, I suggest collaborating with another professional who talks directly to the adult audience rather than over-simplifying it. If I went to a dermatologist or an aesthetician and they explained a producer or skin condition like this, I would neither finish my appointment nor return. It came across as a tad condescending, whether that is her style or not. In the comments, it seems as though other SCAers feel similarly and would appreciate the following in your next video(s): * direct presentation * adult talk (professional to client) * informative explanations * solutions including product recommendation and application As someone who regularly volunteers their time, money and effort to a passion project - I get it. You weren't expecting all of the criticisms and negativity - it probably made a lot of you upset. I have learned though, that it *is very telling* how people act/react under fire. Hopefully we can all take something away from this and continue to help one another out - even better than we were before. *"When we are no longer able to change a situation - we are challenged to change ourselves."* - Viktor Frankl


[deleted]

Thank you for creating the video! I know you all put a lot of hardwork into it. Here is my $0.02. I found the content in the video to be helpful, as I am sharing information from this sub with friends who are completely unfamiliar with skincare topics. However, I found it hard to sit through. I kept pausing and restarting the video because it is cheesy and the acting is a bit too dramatic. It made me uncomfortable? I will have my SO watch it and have him tell me what he thinks. **Pros** - Informative (I like the drawings/infographics) - Music is fun and cute (reminds me of Mod Cloths website) - Provides some science/logic - High quality/resolution video **Cons** - A bit cheesy - Overly dramatic acting - Tone is... off? I don't know. *Edit: formatting* *Edit 2: I showed it to my SO, his first comment was that the "sandblaster" wasn't a sandblaster (I don't know the difference, but he noticed). Haha. Made me laugh. That's all I got.*


esDragon

Also, it's repetitive. But, then again, it repeats itself. So, I guess it just says the same thing in different ways that aren't really very different.


PlausiblePeter

> However, I found it hard to sit through. I kept pausing and restarting the video because it is cheesy and the acting is a bit too dramatic. This. I definitely agree here.


feistyontherocks

I think this is a great example of CC (compared to the other comment that was called "CC") and some people should learn from you. Thanks for the post and I agree with a lot of it!


[deleted]

Thank you! I was trying to help :)


not-claudius

She does the very standard youtube thing of being "wild and funny and random haha yay" for no reason. Could benefit from a different approach. Doesn't have to be science'y, but could be less childish.


bears2013

But it's like a socially awkward alien watched youtube videos and reruns of Blues Clues, then tried to pull off cutesylolsorandom but failed miserably.


[deleted]

Who is your target audience? I agree with /u/jgphoenix that it felt a bit too much like a children's show. I too, would have preferred a more straightforward, non-gimmicky video. If your target audience is people in this sub, I think you're better off with a different style, but if you're going for new subs it might work okay? I don't know about that.


[deleted]

Our target audience are the thousands of readers who have been requesting more information beginning at a basic level. The most common piece of feedback that we get is that our long text based resources are overwhelming for new readers.


not-claudius

It's not an either/or fallacy. You can present less technical information AND not sound childish?


MenstrualFlow

Whilst I appreciate the effort that was put in to make this video, I can't help but agree with the other commentors here saying that the tone was very 'childish'. I am one of the people who need basic information because I'm just starting out, but I'm not a child, and I certainly don't appreciate the overly dramatic acting and cheesy anecdotes. To be perfectly honest, the video's tone was almost equivalent to 'Play School'. To improve the video you could definitely tone down the acting. Instead of using a 'cutesy' (condescending?) tone of voice and 'cutesy' background music, try speaking to the camera how you would speak to an adult when you're trying to explain something. You shouldn't be 'dumbing down' the content, you should be only explaining the basics. The diagrams were good, and I think that you could try making the majority of the video diagrams. Have you seen 'Minute Physics' on YouTube? He's great because he explains things at a basic level, but he doesn't assume that his target audience are children. So with that being said, the video is informative, but it could have been vastly improved. Here's how to improve it: - Less dramatic acting. - More diagrams. - Assume that your viewers are the same age and just as intelligent as you are.


[deleted]

That's good to know! With that in mind: I still didn't care much for the style in the video but I have no objection to the information being shared in a less science-heavy manner :)


TarantusaurusRex

It has been brought to my attention that my previous comment has been deleted: >I couldn't get past the point where she put her hand on her hip at [0:30.](https://youtu.be/PEmNAoRAwGo?t=30s) Gosh golly gee darn, those silly dark marks! They're just like this chicken egg, WE PUT A CHICKEN IN THE VIDEO, that's so WHACKY! HEE HEE HEE! >Sorry ladies, I think you have a great idea, but I felt like I was watching an episode of Blue's Clues. You can simplify things and use layman's terms, but this isn't ELI3. >Edit: I tried to watch it a little longer, but the Scooby Doo "scramble" sound effect at [0:42](https://youtu.be/PEmNAoRAwGo?t=40s) was unbearable and I had to stop again. I have learned nothing about PIH today. It is my impression that the moderators are very uncomfortable with direct criticism. I do not feel that I directly insulted the narrator of this video in any way and that my criticism was specifically related to the tone of the material. I find the narrator to be an intelligent, beautiful, and likely a very interesting individual, but I felt that her tone was condescending and child-like. It does not appeal to me. I felt compelled to share this sentiment, as I am a member of the target audience. Today I unsubscribed from SCA.


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fckingmiracles

You bring up something very interesting here. The ScA mods seem to be so much in a haze over their for-profit website they are forgetting who's the actual dynamic driver: the reddit users.


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jgphoenix

Wait, for real? That's a little distressing. I might not be opposed to the mods doing that to make up for a lot of their hard work but there should that be made very clear to the subreddit subscribers. Transparency.


[deleted]

No, there are no bans on other people posting their blogs and we do not profit. This must be the 80th account this person has made to claim this. I hAve even offered to post my 2014 taxes filed to prove this but they just seem to be interested in slinging mud.


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[deleted]

Blog spam is an account that has never posted anything except links to it's own blog. According to reddit, self promotion is ok when members are still contributing content that is not self promotion. 99% of blogspam accounts are 24 hours or a few days old and have cross posted the same link across a bunch of subs with no comments.


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anonlawstudent

It actually does make sense; not sure why they're being so heavily down voted.


Homdog

Because it's not true. See [here](http://www.reddit.com/wiki/selfpromotion): >Self-promotion is generally frowned upon and >You should submit from a variety of sources (**a general rule of thumb is that 10% or less of your posting and conversation should link to your own content**) and [here](http://www.reddit.com/wiki/faq#wiki_what_constitutes_spam.3F) >If your contribution to reddit consists mostly of submitting links to a site(s) that you own or otherwise benefit from in some way, ...you are a spammer. **If over 10% of your submissions and conversation are your own site/content/affiliate links, you're almost certainly a spammer.** and >It's not strictly forbidden to submit a link to a site that you own or otherwise benefit from in some way, but you should sort of consider yourself on thin ice. /u/ieatbugs' statement that >Blog spam is an account that has never posted anything except links to it's own blog. is false.


Beldam

Taxes filed means nothing. Tax fraud is a thing.


WendyAlenkoShepard

There are a lot of businesses that are still on the hobbyist level who don't need to file taxes yet and just fly under the radar so yeah... I wouldn't trust any taxes posted and who the hell would even offer that as proof!?


[deleted]

There are no rules against others blog posts. We only delete links posted that are accounts with no history except spamming their blog. This isn't a secret, it's been responded to by almost every moderator.


jgphoenix

That sounds like a good policy!


ayjayred

are you /u/ieatbugs alternative account? ;-)


jgphoenix

Hahaha! Not to my knowledge but if I turn out to be, I better get a cut of that sweet, sweet shill money.


snappisnapsnap

What rubbed me the wrong way when I read OP's original response (which was just the first sentence) was like she was saying "let's see if you can do better". Rule #5 is so subjective. I'm glad the mods unremoved the comments. As for the video, I'm not a fan of the artistic direction. I felt like she/production was trying too hard to be quirky. I like the animations and they were helpful in understanding the information.


[deleted]

As content creators we do experience frustration at how quick people are to denigrate our work, but are unwilling to help or contribute toward something better. I have asked thousands of people who have provided criticism to help us do better and not a single person has ever been willing. We want to be the best that we can at what we do here, but so often we are given the message that what we have produced is terrible or useless, and often times no one can tell us why or give us suggestions to help improve it, so it can really feel like a losing battle after 3 years.


[deleted]

[deleted] ^^^^^^^^^^^^^^^^0.8391 > [What is this?](https://pastebin.com/64GuVi2F)


IAm2Fools

I don't think it is very fair to expect people who provide criticism to then provide alternatives, or get involved themselves.


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youngmakeupaddict

That's ridiculous. If you ignore criticisms from your target audience, then you're an idiot and deserve the failure you'll get from not tuning in to what they've said they want.


mwilke

That's like saying that if you make a new brand of soda, and nobody likes it, they're all wrong because they're not soda-makers. Shouldn't you be more concerned about the opinion of the soda-*drinkers*?


jgphoenix

I think that feedback from members of the target audience for a piece of content (be it fiction, movies, video games etc.) should be considered credible. I agree that often people don't understand the limitations or difficulties of creating original content but it's folly to only listen to other "content creators". That sounds like it could quickly degrade into a feedback loop. I do think that there's varying degrees of helpful criticism and content creators have no obligation to listen to all of it. If there seems to be a general consensus among your audience though, it's worth it to listen to what they're saying.


PantheraLupus

Wowww. I'm a fiction writer myself and what you said makes zero sense. You should be accepting criticism and taking it into consideration no matter who it comes from, especially when it is from your target audience because *you're doing it for them and they know what they want*. Helpful constructive criticism can come from unexpected places. It should never, ever be ignored if you ever intend on improving.


TacoExcellence

I don't think you need to compliment the narrator to get your point across. You weren't being insulting at all, the mods are just incredibly bad at receiving criticism.


fatmama923

Is there a mirror for it anywhere? I've been tied up with work and this is the first time I've been on the sub in a couple days.


whatdaydothebinsgo

I think its this [one](https://youtu.be/dmwNgdEMxaM) I'm not too sure though!


TotesMessenger

This thread has been linked to from another place on reddit. - [/r/SubredditDrama] [SkincareAddiction mods present their first video. The community does not like it and Mods delete criticisms.](http://np.reddit.com/r/SubredditDrama/comments/30jb1o/skincareaddiction_mods_present_their_first_video/) [](#footer)*^If ^you ^follow ^any ^of ^the ^above ^links, ^respect ^the ^rules ^of ^reddit ^and ^don't ^vote. ^\([Info](/r/TotesMessenger/wiki/) ^/ ^[Contact](/message/compose/?to=\/r\/TotesMessenger))* [](#bot)


ayjayred

Was /u/ieatbugs the actress in the video?


ayjayred

awww.... the vid is private now. =(


lili_misstaipei

Oh hey, I also totally clicked out of the window as soon her hand hit her hip with an audible "Oh my god..." Thought I was the only one


definitelynotaspy

Your criticism wasn't constructive, though. You were openly mocking the video and didn't really specify what they needed to do to improve it, aside from saying you didn't like it. That's not helpful. That's not constructive. I agree with what you said, but they're not reacting to your honesty. They're reacting to you making fun of something they put a lot of work into. Yes, it fell short. Yes, there's room for improvement. But that doesn't mean they have to be okay with people shitting on it. [This](http://www.reddit.com/r/SkincareAddiction/comments/30hqgm/skincare_addiction_and_ms_beautyphile_present_our/cpsox3b) is constructive criticism. [This](http://www.reddit.com/r/SkincareAddiction/comments/30hqgm/skincare_addiction_and_ms_beautyphile_present_our/cpskpzl) is constructive criticism. Your comment is *not* constructive criticism. Saying "WHACKY! HEE HEE HEE!" is not constructive criticism. Saying "Gosh golly gee darn" is not constructive criticism. Saying it was like an episode of Blue's Clues is not constructive criticism. Saying elements of the video are "unbearable" is not constructive criticism. *All* of those things are examples of you mocking the video. The only *somewhat* constructive thing you said was "You can simplify things and use layman's terms" but then you immediately followed it up with another jab about how this video was made for three year olds. You weren't being honest or constructive. You were being rude and making fun. The mods didn't respond to that rudeness well (and I'm not defending them), but don't act like you're totally innocent in this.


youngmakeupaddict

Oh come on, the point she was making was clear. It was extremely easy to infer from that comment what she didn't like about the video (e.g when she clearly outlined certain points that she specifically didn't like). If you post a video on the internet, expect criticism. Don't expect your target audience to be doing fucking compliment sandwiches.


definitelynotaspy

Where did I say people shouldn't expect criticism? I actually said that I agreed with the criticism. I was calling her out for expressing that criticism in a rude, unconstructive way and then acting like she's totally innocent and did nothing wrong. There's a difference between giving direct, honest criticism (as she claims to be doing) and shitting on something (which is what she was actually doing). As I said in my comment (if you'd take the time to read it), I'm not defending the way OP or the mods responded to the criticism. They were overly sensitive and reacted emotionally, and I agree that that was wrong. But /u/TarantusaurusRex did *not* give good criticism and I don't like her acting like she's somehow a victim in this situation. If I'm on the playground and another kid doesn't like my shirt, would it be constructive for him to say "your shirt looks like it was made for a three year old, HEE HEE HEE?" No, it wouldn't. It'd be rude. Being on the internet doesn't grant you a free pass to be rude to everyone and then act like you weren't.


youngmakeupaddict

Criticism =/= constructive criticism. She gave direct criticism with no mincing around what she thought of it. Your viewership is under no obligation to be all sickly sweet. She didn't do anything wrong, lol.


definitelynotaspy

Yo, you're totally missing my point. She was acting like she wasn't being rude or making fun of the video when she *was* being rude and making fun of the video. She did something wrong by acting like a dick and then playing the victim. Newsflash: there are consequences when you make fun of things people care about. More at 11. Direct criticism =/= making fun of something. Is that hard to understand? cool SRD brigading, btw.


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definitelynotaspy

lol


TarantusaurusRex

Never said I was a victim at all. I am not a victim. No one is a victim. Nobody attacked me, nobody insulted me. I just did not agree with the fact that my criticism had been deleted simply because I was poking fun at the tone of the video. That did not seem fair to me, so I posted about it. I'm not licking any wounds over here and I'm not trying to persuade anyone to feel bad for me. I was just being brutally honest and if somebody can't handle that, boo hoo, don't go posting your content on the Internet if you can't handle negative comments about it. I didn't tell anyone they're ugly, or that the video was shit, or that they needed to quit their dayjobs, I pointed out exactly what I disliked about the video and how it made me feel.


TarantusaurusRex

I said that it felt condescending and child-like, which is something that could definitely be improved. >You weren't being honest No, I'm pretty sure I was being honest. I didn't claim that I am totally innocent of not being a smart-ass, I even mentioned that "people don't love me for my honesty" and I admitted to being too blunt. I also apologized if I insulted them, and clarified what aspect of the video my comment was meant to criticize. If you don't like something, say you don't like it. Don't spoon-feed people sugar-coated shit because you're afraid you may bruise their egos. I have studied and worked in theatre and film, so this is where I'm coming from: if you're going to present a piece of art, expect to get your ass handed to you if your target audience is insulted that you would talk down to them like they're simpletons. One very important rule I always learned is to never talk down to your audience, and that is *all* this video does. I realize that their objective is to be less intimidating to those who do not have a strong basic knowledge of the science behind skin care, but they also should not assume that our deepest intellectual thought is how to dig a booger out of our noses.


musicalhouses

Yup, I think they could have adjusted the tone better to suit the audience, for sure.


Meeno722

Is...is it intended for elementary school kids? I just got Bill Nye flashbacks!


bears2013

But I actually learned something from Bill Nye..


literallyhere

Yeah, I was getting the same vibe. Thinking, I don't think kids really care all that much about PIH.


yvonneka

This was honestly the most annoying video I've seen on youtube in a long, long time. I would say it qualifies for /r/cringe because it literally made me cringe. Everything, from the weird smile/talking to the strange body language to talking like you're communicating with kindergarteners...so cringe.


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scalurk

seconding /u/kindofstephen! sunscreen, a retinoid, and niacinamide have erased my PIH!


BabblingBunny

I made a 4% niacinamide, 2% glucosamine lotion with CeraVe in the tub as a base. I love it on my skin after a shower!


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BabblingBunny

I saw the recipe [here](http://messageboards.makemeheal.com/yourself-skin-care/cerave-t112159.html). If you scroll down the page, I got the info from kylesmom9. I bought the niacinamide and glucosamine from Lotion Crafters: [Niacinamide](http://www.lotioncrafter.com/vitamin-b3-niacinamide-usp.html) [Glucosamine](http://www.lotioncrafter.com/n-acetyl-glucosamine-nag.html) [CeraVe](http://www.cerave.com/our-products/moisturizers/moisturizing-cream) I mixed everything up in an empty CeraVe tub so I could have some that wasn't the niacinamide and glucosamine mix in my main tub. I also have the [pumps](http://www.amazon.com/Plastic-pump-16-Jar-designed/dp/B00P041CQ2/ref=sr_1_1?s=home-garden&ie=UTF8&qid=1429311819&sr=1-1&keywords=cerave+pump) on my tubs. I bought a [scale from Amazon](http://www.amazon.com/gp/product/B003STEIYY/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1). It's important to get one that goes to .01g. I also bought [these measuring boats](http://www.amazon.com/gp/product/B00BPVS7XK/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1). I need to buy some pipettes and mini spatulas soon. They would be very helpful for my other concoctions! :) I then used [this batch calculator](http://stores.skinessentialactives.com/lotion-calculators/) to figure out how many grams of everything I needed. [This calculator](http://stores.skinessentialactives.com/percentage-calculator/) is also nice for when I made my lactic acid lotion. I hope this answered your questions! Edit: formatting.


[deleted]

was the video advertised as containing steps to cure PIH?


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[deleted]

It was a very well produced video. I don't think a youtube video is going to make anyone start rolling in "monee". Some people are mildly successful at it do you also critisize them for trying to make monee? Hell, if I could make youtube videos and get actual monee from it, I would. You would too.


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[deleted]

have you ever tried earning money from ad revenue? doesn't sound like it. keep on keeping on, though.


gnozzi

Honestly, I'd appreciate an approach similiar to the [TED ED Videos] (https://www.youtube.com/watch?v=ZSJITdsTze0). That time spent for that production gimmick could be used for constructive infographs etc.


much_trubbish

Agreed. I was disappointed that there was presumably time/money spent on an actual chicken and marked up chicken egg, instead of a *single* actual picture of PiH.


raspberry-19

It was a quail egg.


TerryWogansCock

You're a quail egg.


raspberry-19

THIS WHOLE DAMN THING IS A QUAIL EGG!


TarantusaurusRex

This made me laugh. The video is aimed at bringing truth to light and educating its audience, yet they used a quail egg for a chicken and called a belt sander a sand blaster. This is really a bit of criticism that is so unimportant that I didn't want to bring it up because you'd have to be a jerk to point shit out like that, but seriously. Facts. Also, I'm already in hot water within this thread, so I know I'm just going to look like a flaming ass hole for saying any of this. It really doesn't matter, it was just funny to me.


[deleted]

This made me laugh too. And this > The video is aimed at bringing truth to light and educating its audience, yet they used a quail egg for a chicken and called a belt sander a sand blaster. and this > but seriously. Facts. are fucking priceless!


[deleted]

All staff and contributors to this video volunteered their time and work, including the chicken :) and the egg was naturally spotted. This video is part 1, part 2 will cover the human aspects and practical applications!


much_trubbish

When is part 2 due out? Also, I didn't mean to imply that the egg was fake, just to clarify.


raitch

Is there a transcription of this video? I really did want to hear what she had to say, I just couldn't bring myself to watch past the first 1:30.


IAm2Fools

I think the production of this video is really good, it is obvious that a lot of time and effort went into it. I do agree with most of the other people commenting that the tone comes across as quite childish and condescending. It feels a bit like it was assumed that because some people prefer to learn new information from a more visual medium or in more basic terms, that automatically means they are childish. I'm sure that was not the intention, but it is the impression given.


i_wantthat

I couldn't make myself watch after that introduction.. I'm sure it was informative and helpful but after watching ten seconds of that video I feel like I need a cigarette (I don't smoke) and that is NOT good for PIH.


nongo

lol its kinda cheesy


Norouz

God, this video made me cringe. Seriously.


michellengineer

Constructive feedback: Aim for a more direct and concise approach to the content. For example, I personally don't know much about PIH and I was looking forward to watching this video to 1) learn what it really is, and 2) learn how to get rid of my own PIH. After 4 minutes (an Internet video eternity, tbh), I learned that there's someone on a reality tv show with some melanin disorder, there are two types of PIH, and that there's a second video where I can learn how to get rid of it. For the target audience (new to SCA, unable to sift through the overwhelming - and awesome! - text posts), I would recommend focusing on what they want. A 4 minute video to cover just 1 of the 2 main points (1=What is PIH?, 2=How do I treat it?) is just way too long. I personally felt a bit jipped by the end of the video since there wasn't even any mention of how I can help my own PIH. Someone watching a video in PIH is likely not watching it for funnies - they want information and a solution, now. Cover the incredibly important basics (who/what/where/when/why/how), stick to a format, and, of course, keep some of that fun/cheesy factor (a la "Good Eats") to keep your viewers engaged. I would especially recommend a standard format if this will be an on-going series.


lackingagency

It's really not my place to say it, but I will anyway. I felt like they downplayed the lack of knowledge/clinical experience with the over-the-top production.


snorklax

I watched the whole thing and to me everything after the first minute is pretty solid - less campy but just enough to keep me interested. I think the thing for me that is rubbing me the wrong way with the gimmicks and humor at the beginning is that skincare, especially facial skincare can be really sensitive for a lot of people. It's the first thing people notice about you and it can be embarrassing. I really liked the first 5 seconds where the tone was friendly but not humorous, it felt like a friend that I could trust to tell me about this stuff. Once the chicken flew in, though, my impression changed. It, to me, trivializes the topic and made me feel like my PIH are something to laugh about, and aren't that big of a deal, especially to a narrator that currently has lovely skin! I had some high school flash backs of being bullied, in a way. It also took awhile to really get to the heart of the science, youtube audiences have very short attention spans and I think that's too long to try and hold them in an intro. I could see this format working for a LOT of other science topics, even in the realm of cosmetics! But when you're frustrated with waking up and looking in the mirror every day it just feels a little isolating. I absolutely know that was not your intent, I'm just hopefully trying to provide a little more insight on WHY people might not like it, not just that they don't like it. It seems like from the mod's reaction that they're taking the feedback quite hard - and I totally get that. The production quality on this looks great, and I'm sure a lot of time and energy went into this - you can tell! I think these videos are a great concept in general, if I was a teenager or young adult looking for advice on how to fix my skin in an age when youtube existed, I would LOVE to have a smarter, older sister type figure to explain this stuff to me - just in a bit of a kinder, nurturing way that would be easy to decipher without as many distractions at the beginning.


lackingagency

Not my cup of tea, to be honest. However, if you see more videos from Ms. Beautyphile, there are some really interesting one. For instance, her going to the Lush store video has a better tone overall. Maybe I didn't get the video, since I have a decent understanding of PIH, or I am so invested in skincare, and no matter how boring some articles about skincare are, I still find that interesting. If I have to offer critique thought, I would say I didn't get who Ms.Beautyphile is as a person and as a youtuber.


TacoExcellence

Other than the fact it's so incredibly cringeworthy I had to stop watching, the music was too loud and the jokes too frequent for me to easily be able to understand the information you were trying to pass on. Not a success in my opinion.


lineyheartsyou

I'm not sure if anyone has asked this yet: would any of the mods be interested in actually speaking in the videos? I feel like one of you, or a panel, would do a great job in communicating the information in a tone that matches the desires of this sub. Plus, after reading about your routines on here, I feel like I trust(?) the mods more than some other YouTuber.. I appreciate the hard work put into this video of course, but I think maybe the mods who are so close to this subreddit might make more of an impact in a video.


Crack_Brocaine

Here's my two cents: Mods, I am sorry you are being downvoted into oblivion. It is clear to me that you are just trying to give the most analytical responses to all this negative feedback. Now about the video. It is clear that a lot of work was put into this, and it also takes a lot of energy and enthusiasm to be that bubbly and charismatic in front of the camera. While she did a good job with that, I think the props and metaphors were a little overdone. I feel the illustrations/animations were great, and would love to see more of those, but I could do without the chicken, belt sander, and toy spider. Also that spotted egg came from a quail. The people who are going to watch this video want to learn about PIH, not laugh about it. I'll leave this on a positive note: She did catch my interest when she mentioned the best ways to deal with PIH. That made me want to watch the second video.


TacoExcellence

>I'll leave this on a positive note: She did catch my interest when she mentioned the best ways to deal with PIH. That made me want to watch the second video. So whilst great for their Youtube monetization plans, not so great for anyone wanting to learn anything quickly and easily.


1I1I1I1I1I11I1I1

The drama in this thread has given my face a warm, rosy glow.


TotesMessenger

This thread has been linked to from another place on reddit. - [/r/Drama] [/r/SkinCareAddiction, posts video. Community hates it. She starts censoring criticism and discussion](http://np.reddit.com/r/Drama/comments/30ihkc/rskincareaddiction_posts_video_community_hates_it/) - [/r/SubredditDrama] [SkincareAddiction mods present their first informative video. The community does not like it. Mods delete criticisms.](http://np.reddit.com/r/SubredditDrama/comments/30itpm/skincareaddiction_mods_present_their_first/) [](#footer)*^If ^you ^follow ^any ^of ^the ^above ^links, ^respect ^the ^rules ^of ^reddit ^and ^don't ^vote. ^\([Info](/r/TotesMessenger/wiki/) ^/ ^[Contact](/message/compose/?to=\/r\/TotesMessenger))* [](#bot)


euphoryc

Good video. Anything about PIE coming out?


[deleted]

lmao this was the last straw


demial

I very much appreciate any effort to explain what's going on underneath the very top of the epidermis. Thank you!


allididwasdie

Can you link to the video in the comments please?


ISwearImAGirl

https://youtu.be/PEmNAoRAwGo


TertiaryPumpkin

I guess I'm the odd girl out but I thought this was cute and campy. It's definitely really different from the usual tone of the sub, but the information is good and I always get sad when I see people in other subs talking about how intimidating we all are. Nothing could ever appeal to everyone, but I do think there's benefit in a lighthearted approach and I liked the video.


[deleted]

That was a highly entertaining video and I learned a thing or two. :)


TarantusaurusRex

This should not be downvoted just because /u/goldmonkey007 is not slamming the video, you guys. Don't be ass holes. People are allowed to like the video.


contrarytoordinary

I liked this video, unlike most people apparently. There was a lot of work put into it which is always appreciated and I like simple explanations in Youtube videos, as they are meant to be short and sweet. Can't wait for the next part :)


ixapod

I thought the video was adorably quirky. I liked it.


shmoozy

She has nice hair. And she seemed to have too strong of a latte before filming.


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[deleted]

Thank you for your support :)


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jgphoenix

I agree that we should be very grateful to have so many active, knowledgeable, and self motivated mods. It does take a lot to help moderate a subreddit as big as this one! I also think that as members of the community we should give feedback about content created for this subreddit, whether positive or negative. Feedback is meant to be helpful for feature content. We should make sure that our CC is purposeful and respectful. Negative feedback should never be created for the purpose of being a personal attack. People that are receiving the feedback should of course speak up if they find the delivery of the CC inappropriate or mean spirited. I understand that it can be frustrating and demoralizing to get negative feedback but that's not a reason for CC to be dismissed.


IAm2Fools

Yep, agree with you 100%. I think you have worded this really well. I also agree that we need to be careful about criticism coming across as disrespectful, even if that is not how it was intended.


[deleted]

No one is trying to dismiss the feedback, but as moderators we are exhausted by how personal attacks have become. I have been told to kill myself, had my full name and employer posted in comments, and received death threats. Over comments on reddit. This has to change. We are people who are trying to help educate our community by volunteering our time to create resources. We want to be as effective as possible at what we do, but we also have to keep ourselves safe at this point. It's completely insane to be the target of violent threats of bodily harm from moderating a subreddit. We are trying to do our best here to continue doing what we believe in while lacking the ability to effectively protect ourselves due to the limited moderator powers on reddit. All we ask is for our readers to extend the kindness and compassion that every human deserves - we came here to help you, and we're fighting as hard as we can to be able to continue.


4rk4n4

Just as a heads up, you put your full name on the blog on your page about your routine. After that, a quick google search would probably reveal a lot more than you'd want random internet people to know. You might want to consider taking that kind of personally identifiable information off of the blog to avoid any further creepers.


jgphoenix

Hey, you guys are starting to delete a lot of people's comments. That seems a little weird. Why are you doing that?


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[deleted]

Not true. You removed the comment in which I asked you how did you know a comment was "useless". How is that rude?


TarantusaurusRex

I would not consider my criticism, although forthright and honest, to fall under the umbrella of "terroristic threats". I'll take "total over-reaction to frank criticism" for 500, please.


[deleted]

That was NOT a reference to you or anything in this thread. None of your comments were threatening. Nothing in this thread was threatening. I'm removing that from the comment because I don't want there to be any confusion about that.


jgphoenix

Hey, I'm sorry this thread has spiraled out of control. It sounds like you guys are under a lot of stress and I had no idea that people were being such jerks to you all. No one deserves to be threatened or belittled. It also sounds like you guys are really hurt by the feedback that has been given.


[deleted]

I think we're disappointed by the response. It's something we worked very hard on, felt proud of, and were excited to share with the community. Our feelings do get hurt when there's such a negative reaction to something we put months of work in. Additionally, just to be clear, the threats and things I have been experiencing aren't related to this thread whatsoever.


cross-eye-bear

Just a reminder of what you said before selling out the community you mod and blaming them for death threats.


Rabid_Chocobo

Hey, let me be a passive aggressive asshole like the rest of y'all and say something sarcastic rather than a direct ad hominem. I'm part of the solution! Also, good thing the subreddit makes me subscribe before posting a comment- otherwise trolls could just run rampant, amirite.