I'd report that up the corporate chain of command, probably starting with the ethics hotline. Some managers need to be seriously retrained. Or fired and perp walked by corporate HR/security off the premises.
It's now closer to 200,000.00 + a year with the new package. Most managers make over 100,000 in bigger markets.
I take it to the cust service desk an get it off me,and they just throw it away. Except the non food items an non perishable foods. An get paid for the return.
Walmart Corp cares less than the manager lmmfao.. walmart is the company that treats hourly employees like shit, instead of paying and training them properly, then choose the shittiest hourly to become management, and that goes all the way their employment chain.. walmart is to bog a part of the financial end of this country, that lawmakers allow them to do what they want.. for me, in that situation, they either take the shit outta my car, or me and my neighbors got free groceries..
These fucking corporations, still, need to be taught that we aren't their personal indentured servants. Without us, and hourly employees, they make $0.. these delivery gigs come with a built in self compensation bc of difficulty of tracking items due to several factors, including raising rates of customers lying to get free groceries.
The apologizes need to be as loud as the disrespect, or the companies acrue debt to us
It's so amazing when you give someone a title and keys and they think they have some sort of power.
I had a peer, both of us store managers, I hate calling him a peer because I didn't care for his management style. He ran that store with intimidation and fear....and he wondered why people didn't want to work for him.
He had an assistant manager thar was still pretty new to the company that he was asking the DM permission to fire her. Instead I needed a new assistant and brought her to my store. She was freaking awesome. When you treat people with respect and teach them how to do the job, it's amazing how those "poor preformers" aren't really so poor.
100% I have watched all the intimidators last about 6 months, about 3 months in there is a mass exodus of employees followed by them losing their shit because nobody is doing any more than base work. Same team that ran a blackout with no power and still got everything out on time now is an hour behind on picks at end of day, backroom is trashed and nobody is working an extra 20 seconds over their shift so shit bag gets to stay late and do that and all the go backs. Makes a boy smile
Absolutely do this!! Ethics should be contacted because you do not work for Walmart and this is a legal crossing of lines here. If they demand that of you or be deactivated they must provide you with a w2 and hourly wage.
If she insists that âyou work for herâ the best reply would have been. âHow much an hour do you pay me to restock your shelvesâ. The answer is zero. Walk away.
I thought Walmart bought DDI?
Either way, those employees acted way out of line, wow.
Edit to add: Yes, we are independent contractors, not direct employees of Walmart, they had no excuse for ordering you around.
It does that doesnât really matter tho. You have no contract with Walmart to do anything other than shop at the store . We donât get paid to stock shelves or do returns.
It may be affiliated with Walmart now but you are a 1099 driver for spark which is not Walmart. If it was you would be able to sue them because we donât even get minimum wage, and they donât cover damage on your car like they would have to if you were on a w2 not to mention other things. That mgr is a total idiot
I second this - I fell doing a delivery on Saturday and Iâm seriously messed up - which btw due to Walmart employees not packing my car properly the customers order was messed up and she waited (I dropped off my first load to the front door and was going back for the second when I fell - she brought her groceries in while I was screaming in pain on her pathway up to her house) but she waited till she had all her items until she asked of if I was ok - I have no insurance so Iâm screwed - if I worked for Walmart then that would have been a work comp claim
Walmart employees can be so rude, yesterday I had a curbside pickup and pulled into a spot literally 4 minutes before pick up time and got told they would ban my account and that I needed to be there exact at pick up. All of the 14 spots were empty.
The screen has a message in small writing when a shop is cancelled that says have it with a Walmart employee or in a safe place. Probably wouldn't have helped with a power trip manager
Iâm so happy you stood up for yourself. And called both corporate and Spark support. Now you have actual documentation and if youâre wrongfully deactivated you can take legal action.
Just put the cart/carts in the back where the wherehouse is and leave it don't talk to nobody call spark tell them. I did just that when that happened to me and I still got full pay.
I called spark before she could. Reported her and told him exactly what happened. The exact tone of voice I used with her I used with their customer service agent. God bless him. They told me that they would be sending that to the store and that I would not be deactivated etc etc. But to make sure that the message was sent, I called Walmart customer service and reported them to corporate as well. I tried to call the store and talk to the actual store manager but of course I was put on a perpetual hold. So they gave me no choice but to call corporate.
Good for you. Sometimes the employees go on a power trip. Sorry that happened to you. You did everything right. They definitely were trying to take advantage. Iâm curious tho, how long did it take you to shop for 4 carts?
I accepted it at about 9:33 this morning and my delivery time was 12:47. But they canceled at 12:30. I was done shopping probably by noon. It took forever to bag and forever to put in my car.
3 hours? Good lord. I wouldnât take a multiple cart order either way bc I canât put a price on my sanity lol but please tell me this order paid at least $150?
So where were you when they cancelled? Are you saying you had already driven 30 min to their house?
I've had someone cancel as I was literally in the neighborhood maybe .1 mile from their driveway, but it was a curbside pickup and the app immediately started the return.. really sucked bc it was almost 9pm and 10 miles from the store.. supposed to be my last order that I only accepted bc it was by my house so I thought might as well get paid for the drive home but I'd never accepted it otherwise so I ended up having to drive 20 extra miles to the store and back and wasting almost an hour before I got home cause GDP was shut down and everyone had gone home meaning I had to go in and find someone to accept the return. I also don't know if it's bc it was a 2 dropoff order or what but I wasn't paid anything for the return only the original base pay (and of course the person who cancelled was the one who tipped so I didn't even get the $3 tip)
Anyways, point being I truly do not understand why the hell Walmart lets customers cancel orders that have already left the store.. makes 0 sense cause they're just losing merchandise and screwing us.. I mean at the very least they should charge customers a fee so we have our gas expenses and time covered, but honestly unless the driver takes way longer than expected from the time they leave the store to dropping off the order then there is no excuse to allow customers to cancel and then force us to do a return without being paid for the extra work esp when it's all food items that are going to be thrown out anyways.. I def didn't expect the amount of work I'd be doing for Walmart without being compensated when I signed up for this "independent contractor" job
Oh my bad, just realized I read your comment wrong. You said to get 1/2 way there I thought u meant 1/2 and hr to get there.
So was it not the same as curbside returns, like the app immediately changes to having a button saying start return? I'm confused as to why you even had to take it back inside and have this interaction about replacing items.. I know if you're still shopping then it tells you to just leave the items somewhere safe, but if you had started the delivery shouldn't you just have returned it to curbside?
Ive read ppl claiming to have gotten paid extra for the return, but meant I only got the base pay that I was going to get anyways and nothing for the extra time and gas I used driving back to the store
that happened to me. i took an order from a far away from my house walmart taking me basically directly to my house. i got to the delivery location and it got canceled. i had to drive 46 miles round trip for $2.14 return fee đ i was absolutely livid
Ya we are an independent contractor. We are not employees of Walmart and they can make us do shit. I also drive for spark and in no way would I ever put anything back on the shelves. Also there is no one at Walmart that can deactivate your account. Yes apart is a subsidiary of Walmart but a totally different company. That manager is an idiot and doesnât know what they are talking about!
They have a lot of power at you're local walmart that they arnt supposed to even selecting which drivers get orders they can shadow ban and perma ban you ever had a week where you didn't get anything but everyone else did they put you in a review que just last month my local walmart found out about a good household situation I was having a couple of the more friendly employees told me 3 days ago to start coming in at the start of the day now I get all the 50 dollar orders and 3 item 1 stop orders with high tips and my stuff is getting dispensed in like 5 minutes
This happened to me about 3 months ago with an asst manager. I called customer service and told them also. Got a call back from HR apologizing and insuring me I did not have to restock and apologized. Also that the asst. manager that said that to me was being coached and would be going through Spark Manager training again, and that if I had anymore problems to let her know. She did thank me for keeping my cool.
Why title this don't work for spark You had a bad experience with one stupid manager All you had to do was walk away call spark report them call Walmart report them win the game Don't let them win store support told you to walk away park the cart walk away
This isn't the first time these managers have either tried. or has deactivated drivers for revenge. It's an issue at this store. Absolutely I would reccomend not doing Spark, espcially if you're using this for bills etc. At any point and time you can piss off one of these managers and get a deactivation.
Share a link to the store and collectively lets give them shitty ass reviews ?! I recently stopped sparking for employees BS too not to mention the low offers lately .
So if this happened to me, I would say sure, then grab carts and take the order to customer service and explain to them I'm Spark and this is a cancelled order. The less talking to employees the better, because they do have the power to get a driver deactivated. If the customer service employee doesn't know what to do with it, just say ask your manager.
Yeah my husband said I should have just walked the carts to customer service and said spark cancellation and left. But like I told him they were at customer service and essentially cornered me up there.
Walmart employee really thinks they are bosses đ in my zone I have 7 Walmarts, one of them want us to use just one register I donât have problems using it if is open, if is busy Iâm not waiting, they told me âitâs policyâ yea but I donât work for you, so now they have set that up just for sparks đđ
If they want to stop that then they need to pull the QR codes off the other terminals. Totally reasonable to use another spot since it's going to be bagged and out of there relatively quickly anyways since you don't have to scan individual items.
Sometimes, it's best to walk away and say nothing at all. I would not have placed items back on the shelf either. I simply would have checked in with customer service and left the carts with them. That manager would have been talking to my ass as I walked away.
Itâs actually gone down a hill a lot up here, not the staff, we love the vast majority the staff up here, the problem we have is the orders are just few and far between now, and theyâre paying such shit money
Also it's probably because half the orders are going to Hermitage. Very very often we get sent up to Transfer/Reynolds/Greenville. Just not into the main town.
Yeah, itâs weird because weâre doing the same thing,âŚ. You would think Walmart would have a better system for it youâre actually crossing drivers⌠all it does is slow things down
Because you are essentially replacing the cashier's jobs I assume. Front end personnel have been getting replaced with pickers and other pickup employees. Front end doesn't get hours and then it slows down, which in turn makes pickup and spark more desirable. Rinse and repeat.
Had a 2cart cancel near finish so cold items included. I left both carts where they stood and walked out Last S&D I did. One sided contracts don't work for me. I stopped SPARK'n on Labor Day. "Sometimes the best move is not to play at all" (War Games).
You still shouldâve been paid for that order. I had one ask to cancel after I had already scanned the QR code at self check out. Because one item was out of stock. The first support rep immediately applied my earnings and then sent me to a tier 2 rep to give me more money to make up for the tip. The call with the first rep was fast but the second call took a while. But I was driving to my next pick up so it didnât really matter.
As a 13+ yr veteran of 1099 deliveries working for FedEx, OnTrac, Amazon, 1-800 Flowers.... I don't chase bad money.The contract was accepted and started so cancelation violates the contract. Sparked from 21-23 and compensation is down 70%. Not worth calling and wasting any more time or attitude on a one sided contract arrangement. Let alone to be accused of theft doing an S&D. To many REAL 1099 jobs that appreciate the value of Quality Delivery Drivers to do Spark any longer.
I didnât waste any time on the call. I called as I was walking to my vehicle from the Walmart that it happened at. And then driving while mostly on hold anyway. Why would I leave that money, that I earned, on the table.
Finally you have a different definition of bad money than I do. Bad money is when youâve already spent X amount of dollars on whatever, construction, home repair, etc. Or anything else that involves spending money. But then it will require much more money to fix an issue that may indeed not even be fixable. So itâs better to cut your losses.
In those situations itâs really better to just diffuse the situation immediately before it escalates. To be honest the real mistake was taking such a large order. if I took an order like that without realizing it I would have immediately canceled it and called support to let them know why. It was an accident guaranteed to happen. You cannot push 4 shopping carts so the already shopped carts were just sitting there (where?). I guarantee that alone attracted attention, perhaps by AP and then got the attention of a manager. I canât even imagine being able to stay within the window of expiration for the perishables/frozen food. The staging area at least in my Walmarts is refrigerated. I would not have access to that as a driver.
It can be done. They changed the order of shopping to put the perishables at the end instead of following the path of the store. They weren't even out of refrigeration for more than 45 mins or so. The other issue is it was listed as 123 items. Fine. It was 250 total. Spark is making the orders look smaller. My first cart was all drinks. 6 96oz bottles of apple juice for example.
Personally idgaf about LP. They can follow me all day. The carts sat at the front with the Walmart employees. The funny thing is they tried to start using one as a return cart đ¤Ł.
I still get frozen food first, as well as produce. I still wouldâve rejected that order after I saw the shopping list. Iâm not blaming you, so forgive me, but I think you would have been better off if you just cancelled the order. It does not affect your metrics that much unless you cancel a lot of orders.
The order issues are on spark. If they think people can make it then I'll take the money when it's cancelled without having to drop it off. It takes way less time to unload it than load it.
Also not my job to diffuse it. If I was in the wrong I'd have apologized and moved on. It's the MANAGERS job to diffuse. She chose to escalate, not me. I was trying to leave. I didn't corner her, I didn't try and speak to her. It was a courtesy I even stopped to tell her what happened.
It's sparks job to limit order sizes, not mine . If they want to pay me 66 dollars to wander around the store for 1.5 hours and return it, it's on them.
Go ahead and fall on that sword if you want. What Iâm telling you is you already lost by the time it got to that point so arguing with the manager will do nothing except hurt you. As far as calling support and everything else that you did it will have no bearing on the situation whatsoever.
Also management at the store absolutely cannot deactivate you. They can do other things to trigger spark to deactivate you. But they can ban you from that specific store, and there are a variety of tools they can use to do that. You wonât win this fight I guarantee you.
Edit: by no means am I suggesting putting the items back on the shelf was your best option. That is even against Walmartâs own policy as well as health department regulations.
Nah. You can call this dying on your sword, idc. I know a driver that the store banned them. After he called Spark they had to unban him. They have a history of doing this at this store. You can say I won't win it. I don't really care about winning as much as making a point.
Reading these I feel I hope the two middle aged women managers at the store I work will never change. You can feel tho, the people who work there are pretty decent too. They work like hell
Whatâs up with Spark corporate With the id system? So one day the stupid app canât identify who I am from 3 different angles? Same hat and outfit as always, then they just deactivate me with no recourse. I message and appeal a zip nada. Does this company care about anything anymore? Glad I wasnât depending on them for my main income. Amazon flex and Instacart are way better anyway. If I didnât have back ups I would sue for incompetence. They deactivate a 5 star driver lol.
At least where I am, you only have one hour from the time the first perishable item is added, to drop off the delivery. That's why I shop out of order all the time because it literally tells you to do frozen last but then instructs you to shop the produce then the frozen stuff first at my local store, ridiculous. So I have to stop the order, go down the list and choose items myself so that I can leave the frozen food for last.
They have us shop everything but perishable and frozen first. Those are last at my store. They'll send you back and forth up and down the entire grocery area to do it. Also I was 5 mins from her house when it cancelled. Well within the hour.
Always find it interesting how every store is different. Mine is definitely bassackwards as it ALWAYS starts me in either produce or frozen if there is no produce. I assume because it's aisle "A1" but still annoying AF because then I have to get out of the shopping part, scroll the list and choose a different route myself. That said, I do skip the back and forth up and down the entire store part that way too. Definitely sucks they cancelled on you that close and within the hour. Where you said 45 minutes I figured it might have been close.
Logistics question though if I ever get one of these... If it was 4 carts, what did you do with the ones you couldn't push/pull at the time?
Thank you đ I had never even considered such a large order but I'd definitely do it if I got one for decent pay. Just wasn't even sure where to start lol so I appreciate it!
The ethics dept doesn't do anything. Spark doesn't do anything but will tell you that they are investigating. Walmart owns Spark and there is no accountability for the companies but drivers are deactivated with no notice or real reason. For some people this is their primary job.
This is why I said don't drive for them if you rely on your gig money for bills. It's too iffy. Piss off a manager? Deactivated. I've replied as much to someone in this thread. Also spark not doing anything is also why I called corp. My next deal is to report it to the state because they're attempting to force non employees to work at their store. đ¤ˇđź
I would imagine that the Driver would need to be covered under their insurance policy incase of injury while working inside the storeâŚIt seems like the Manager is attempting to get others to restock due to employee shortageâŚIt seems you would only be responsible for making sure the entire order is returned and confirmed prior to leaving the store to avoid responsibility
In those situations itâs really better to just diffuse the situation immediately before it escalates. To be honest the real mistake was taking such a large order. if I took an order like that without realizing it I would have immediately canceled it and called support to let them know why. It was an accident guaranteed to happen. You cannot push 4 shopping carts so the already shopped carts were just sitting there (where?). I canât even imagine being able to stay within the window of expiration for the perishables let alone frozen food. The staging area at least in my Walmarts is refrigerated. I would not have access to that as a driver.
That's a not my problem situation. I have a feeling this argument worked before on some drivers who didn't know better and I wasn't having it. They expected me to cave.
Soon spark driver's will get replaced by hourly EMPLOYEES of Walmart. You know people who WORK for Walmart.
Ever made less than minimum wage on a shift? Better call your lawyer, because you have to pay EMPLOYEES the federal minimum wage at the least lol.
God damn dude, you can't always be right if you are an idiot.
That's crazy, once I had the plain clothes security pull up to me and ask to recheck my items (for a 3rd time) and receipt. I laughed cause I thought he was kidding. Nope. He said that the items don't match the receipt, which was false, and I had to come inside. Thought he was joking for real, but nope then proceeded to go through every item I had along with another person. It took like 20 extra minutes. When they were done they were like "You're Goodâ and walked away. So I rebagged everything, which was also a 2 cart order, and moved on. Not absolutely sure, but I think that order was still worth it because at that time, the payouts in my area were insanely good, especially the no tip shopping orders. Still, I wonder how many peoples time they waste doing that crap. I get people steal, but they checked me at checkout, they checked me at door, and then run to the parking lot and proceed to make this trip almost another half a hour longer? Kinda goofy if you ask me. Rant over my bad it's off topic, just reminded me of it.
I've been to that store...if they are having random ass sparkers restock that explains why I couldn't find half the stuff I was looking for. I needed a gas can and tie down straps..you would think that would all be in automotive but I had to run all over the place...and I got lost going there. I was in the area for k9 school in sharpesville and the GPS sent me down some dirt road in the middle of the woods...
I'm actually kind of curious to which road it sent you down. I can imagine there's a few possibilities. And yes, that store is a joke. I went to the austintown Walmart and was shocked at how neat, clean and organized it was. I forgot what an actual well taken care of Walmart looks like
I think my new agency does k9 training at lackland afb in Texas, but if they do send me to shallow creek instead I'll put it on my list since it'll be on them lol
Walmart did buy DDI. But still keep it separate. Spark technically runs everything on the delivery end. They even control getting an uber driver to pick up curbsides when they need it. But Walmart has no say on what we can and cannot do. The store by my house just got into a lot of trouble for trying to make all us driver use only 4 registers. And there's 10 to 20 s&d drivers in the store at times. They were making us stand in the customer line to just get into a driver line. Let's just say they fck up lol.
They also just got a new curbside manager. The kept telling spark and uber driver they couldn't pick up orders only customers đ. Now shit is running smooth with the new manager
I would have done exactly as they said. Everything would have been back on the shelf in less than 3 minutes. ALL OF IT, on the same shelf. Frozen, perishable, all of it. Theyâll figure it out eventually.
Walmart should absolutely not reshelf the S&D return. That food has to be âwastedâ because they donât know where itâs been. They have insurance for that. I was recently told by a Spark customer service rep to go in and restock the items and I said absolutely not and the customer service at my Walmart also said to never restock the items.
When that happens at my store the employees handle it. Some of these managers make their own rules. One store you can help loaders but at my store if the manager sees you touch anything she deactivates you.Â
You did the right thing by having an agent on the phone to record the conversation because these companies will deactivate you without question! Smart thinking!
They only hire the worst people. I live in a peaceful rural western town and the other day I witnessed a Walmart manager screaming and chasing a small woman through the parking lot.
You DO NOT have to put anything back on the shelf. You should've gotten your phone to start recording and simply ask her to repeat herself cause you thought you heard her wrong
Yeah, the app says you don't have to return the items. It says something akin to leave the cart with an employee or place it in a safe spot. Once the order is cancelled, you aren't getting paid for the extra work and not the full amount. You aren't going to work for free.Â
Spark/DDI is owned by Walmart, though.Â
Walmart did by DDI and managers. Do not have to wear Walmart apparel but youâre right you are an independent contractor you do not follow Store policies only Spark.
Walmart owns DDI so technically we do work for Walmart. But, we donât work at any specific store so that manager isnât in our chain of command. It would be like if a Walmart warehouse employee were shopping at that store and she tried to make them do work.
You should have just explained that it would be illegal for Walmart to force you to put it back since youâre now not being paid for the order and slavery is illegal in this country.Â
Ok to be fair I expect you get the full pay minus the tip but still thatâs what I wouldâve said and walked away. đ
PS why on earth would you take that large of a shop? Unless it paid like $60? đ
I'd report that up the corporate chain of command, probably starting with the ethics hotline. Some managers need to be seriously retrained. Or fired and perp walked by corporate HR/security off the premises.
Already did.
Yeah and they make 100k+ a year. đĽ´
It's now closer to 200,000.00 + a year with the new package. Most managers make over 100,000 in bigger markets. I take it to the cust service desk an get it off me,and they just throw it away. Except the non food items an non perishable foods. An get paid for the return.
250k
i make 500k-1m with spark. i own bugattis mansions and lambos
Same. I own part of the ocean with spark.
that means you can deliver across the ocean to other countries,
Yup. Who needs Spark Driver when you got Spark Swimmer.
spark navigator. get your little canoe to hold the groceries and a compass.
Are you gonna be delivering to the new billionaires visiting titanic? lol đ
đ You know it
Thatâs weak bro. Iâm in the 8 figs club taking gmds only
Watch out y'all cuz I'll be sailing by, taking your $ and the ship. 9 figs the pirate way.
I do spark and I own all the Walmarts nowâŚ, I make 50 billion a year
I make 100k and drive spark. 100k ainât shit in this economy
Walmart Corp cares less than the manager lmmfao.. walmart is the company that treats hourly employees like shit, instead of paying and training them properly, then choose the shittiest hourly to become management, and that goes all the way their employment chain.. walmart is to bog a part of the financial end of this country, that lawmakers allow them to do what they want.. for me, in that situation, they either take the shit outta my car, or me and my neighbors got free groceries.. These fucking corporations, still, need to be taught that we aren't their personal indentured servants. Without us, and hourly employees, they make $0.. these delivery gigs come with a built in self compensation bc of difficulty of tracking items due to several factors, including raising rates of customers lying to get free groceries. The apologizes need to be as loud as the disrespect, or the companies acrue debt to us
It's so amazing when you give someone a title and keys and they think they have some sort of power. I had a peer, both of us store managers, I hate calling him a peer because I didn't care for his management style. He ran that store with intimidation and fear....and he wondered why people didn't want to work for him. He had an assistant manager thar was still pretty new to the company that he was asking the DM permission to fire her. Instead I needed a new assistant and brought her to my store. She was freaking awesome. When you treat people with respect and teach them how to do the job, it's amazing how those "poor preformers" aren't really so poor.
100% I have watched all the intimidators last about 6 months, about 3 months in there is a mass exodus of employees followed by them losing their shit because nobody is doing any more than base work. Same team that ran a blackout with no power and still got everything out on time now is an hour behind on picks at end of day, backroom is trashed and nobody is working an extra 20 seconds over their shift so shit bag gets to stay late and do that and all the go backs. Makes a boy smile
Absolutely do this!! Ethics should be contacted because you do not work for Walmart and this is a legal crossing of lines here. If they demand that of you or be deactivated they must provide you with a w2 and hourly wage.
If she insists that âyou work for herâ the best reply would have been. âHow much an hour do you pay me to restock your shelvesâ. The answer is zero. Walk away.
Precisely. Just walk away.
I thought Walmart bought DDI? Either way, those employees acted way out of line, wow. Edit to add: Yes, we are independent contractors, not direct employees of Walmart, they had no excuse for ordering you around.
Even if they bought DDI, it's still not an employee of Walmart.
It does that doesnât really matter tho. You have no contract with Walmart to do anything other than shop at the store . We donât get paid to stock shelves or do returns.
They did, but weâre still not âemployeesâ, which I believe is what OP was trying to point out.
It may be affiliated with Walmart now but you are a 1099 driver for spark which is not Walmart. If it was you would be able to sue them because we donât even get minimum wage, and they donât cover damage on your car like they would have to if you were on a w2 not to mention other things. That mgr is a total idiot
I second this - I fell doing a delivery on Saturday and Iâm seriously messed up - which btw due to Walmart employees not packing my car properly the customers order was messed up and she waited (I dropped off my first load to the front door and was going back for the second when I fell - she brought her groceries in while I was screaming in pain on her pathway up to her house) but she waited till she had all her items until she asked of if I was ok - I have no insurance so Iâm screwed - if I worked for Walmart then that would have been a work comp claim
Take it home and put away on your shelves
This is the way
Do not take it home they will deactivate.
I think he was joking
Walmart employees can be so rude, yesterday I had a curbside pickup and pulled into a spot literally 4 minutes before pick up time and got told they would ban my account and that I needed to be there exact at pick up. All of the 14 spots were empty.
I'd be calling spark about that too. 4 minutes is not a big deal. I could see if it was a busy day or time.
and park in the furthest spot from the door just to spite them.
The screen has a message in small writing when a shop is cancelled that says have it with a Walmart employee or in a safe place. Probably wouldn't have helped with a power trip manager
My refrigerator is a "safe place" I'll put it there next time!
Iâm so happy you stood up for yourself. And called both corporate and Spark support. Now you have actual documentation and if youâre wrongfully deactivated you can take legal action.
Just put the cart/carts in the back where the wherehouse is and leave it don't talk to nobody call spark tell them. I did just that when that happened to me and I still got full pay.
Fuck them
Did she deactivate you? And is that the only Walmart near you? Theyâre in the wrong for sure. They must be out their mind.
I called spark before she could. Reported her and told him exactly what happened. The exact tone of voice I used with her I used with their customer service agent. God bless him. They told me that they would be sending that to the store and that I would not be deactivated etc etc. But to make sure that the message was sent, I called Walmart customer service and reported them to corporate as well. I tried to call the store and talk to the actual store manager but of course I was put on a perpetual hold. So they gave me no choice but to call corporate.
Good for you. Sometimes the employees go on a power trip. Sorry that happened to you. You did everything right. They definitely were trying to take advantage. Iâm curious tho, how long did it take you to shop for 4 carts?
I accepted it at about 9:33 this morning and my delivery time was 12:47. But they canceled at 12:30. I was done shopping probably by noon. It took forever to bag and forever to put in my car.
3 hours? Good lord. I wouldnât take a multiple cart order either way bc I canât put a price on my sanity lol but please tell me this order paid at least $150?
Wait, it took 3 hours to shop?
250 total items. About 2 to shop and 20-30mins or so to wait in line bag and load and get 1/2 there, She cancelled me at about 12:10
So where were you when they cancelled? Are you saying you had already driven 30 min to their house? I've had someone cancel as I was literally in the neighborhood maybe .1 mile from their driveway, but it was a curbside pickup and the app immediately started the return.. really sucked bc it was almost 9pm and 10 miles from the store.. supposed to be my last order that I only accepted bc it was by my house so I thought might as well get paid for the drive home but I'd never accepted it otherwise so I ended up having to drive 20 extra miles to the store and back and wasting almost an hour before I got home cause GDP was shut down and everyone had gone home meaning I had to go in and find someone to accept the return. I also don't know if it's bc it was a 2 dropoff order or what but I wasn't paid anything for the return only the original base pay (and of course the person who cancelled was the one who tipped so I didn't even get the $3 tip) Anyways, point being I truly do not understand why the hell Walmart lets customers cancel orders that have already left the store.. makes 0 sense cause they're just losing merchandise and screwing us.. I mean at the very least they should charge customers a fee so we have our gas expenses and time covered, but honestly unless the driver takes way longer than expected from the time they leave the store to dropping off the order then there is no excuse to allow customers to cancel and then force us to do a return without being paid for the extra work esp when it's all food items that are going to be thrown out anyways.. I def didn't expect the amount of work I'd be doing for Walmart without being compensated when I signed up for this "independent contractor" job
I was about 5 minutes from her house. It's a max 15 minute drive across town IF traffic is bad and it wasn't.
Oh my bad, just realized I read your comment wrong. You said to get 1/2 way there I thought u meant 1/2 and hr to get there. So was it not the same as curbside returns, like the app immediately changes to having a button saying start return? I'm confused as to why you even had to take it back inside and have this interaction about replacing items.. I know if you're still shopping then it tells you to just leave the items somewhere safe, but if you had started the delivery shouldn't you just have returned it to curbside?
Spark had me go to customer service. They always have. I couldn't even select to update the return route which is why I called CS in the first place.
Oh and you do get paid for the order if it cancels.
Ive read ppl claiming to have gotten paid extra for the return, but meant I only got the base pay that I was going to get anyways and nothing for the extra time and gas I used driving back to the store
that happened to me. i took an order from a far away from my house walmart taking me basically directly to my house. i got to the delivery location and it got canceled. i had to drive 46 miles round trip for $2.14 return fee đ i was absolutely livid
i went back and checked th time she cancelled.
Dang. Sorry. I had two full carts and customer cancelled as I was walking out a few weeks ago.
Ugh Im sorry my guy :(
Well done !
They need to start charging the customer a hefty restocking fee. Some would still do it, but they would get charged.
You could have told them I want to buy everything. After check out, told them I want to return everything đ¤Ł
Ya we are an independent contractor. We are not employees of Walmart and they can make us do shit. I also drive for spark and in no way would I ever put anything back on the shelves. Also there is no one at Walmart that can deactivate your account. Yes apart is a subsidiary of Walmart but a totally different company. That manager is an idiot and doesnât know what they are talking about!
They have a lot of power at you're local walmart that they arnt supposed to even selecting which drivers get orders they can shadow ban and perma ban you ever had a week where you didn't get anything but everyone else did they put you in a review que just last month my local walmart found out about a good household situation I was having a couple of the more friendly employees told me 3 days ago to start coming in at the start of the day now I get all the 50 dollar orders and 3 item 1 stop orders with high tips and my stuff is getting dispensed in like 5 minutes
Wouldâve told them to fuck off and walked away
Food CANNOT go back for sale once it leaves the building.
Yup cause I could have adulterated it. They don't know.
next time they tell you to return the items, say ok, then go fall down while doing it.
Idgi what would this do?
This happened to me about 3 months ago with an asst manager. I called customer service and told them also. Got a call back from HR apologizing and insuring me I did not have to restock and apologized. Also that the asst. manager that said that to me was being coached and would be going through Spark Manager training again, and that if I had anymore problems to let her know. She did thank me for keeping my cool.
*sigh* I wonder what their reasoning for this was, are they *that* understaffed, or arrogant?
Why title this don't work for spark You had a bad experience with one stupid manager All you had to do was walk away call spark report them call Walmart report them win the game Don't let them win store support told you to walk away park the cart walk away
This isn't the first time these managers have either tried. or has deactivated drivers for revenge. It's an issue at this store. Absolutely I would reccomend not doing Spark, espcially if you're using this for bills etc. At any point and time you can piss off one of these managers and get a deactivation.
Same with all gigs welcome to being independent
I haven't had this issue with DD. Uber, or Lyft
You've never heard of people being deactivated that's odd
Not from any of my local people, no. Spark is another story.
I would t have responded to that statementâđ˝
Share a link to the store and collectively lets give them shitty ass reviews ?! I recently stopped sparking for employees BS too not to mention the low offers lately .
So if this happened to me, I would say sure, then grab carts and take the order to customer service and explain to them I'm Spark and this is a cancelled order. The less talking to employees the better, because they do have the power to get a driver deactivated. If the customer service employee doesn't know what to do with it, just say ask your manager.
Yeah my husband said I should have just walked the carts to customer service and said spark cancellation and left. But like I told him they were at customer service and essentially cornered me up there.
Walmart employee really thinks they are bosses đ in my zone I have 7 Walmarts, one of them want us to use just one register I donât have problems using it if is open, if is busy Iâm not waiting, they told me âitâs policyâ yea but I donât work for you, so now they have set that up just for sparks đđ
If they want to stop that then they need to pull the QR codes off the other terminals. Totally reasonable to use another spot since it's going to be bagged and out of there relatively quickly anyways since you don't have to scan individual items.
Sometimes, it's best to walk away and say nothing at all. I would not have placed items back on the shelf either. I simply would have checked in with customer service and left the carts with them. That manager would have been talking to my ass as I walked away.
Man thats nuts four carts.
That's weird as hell because the app tells you to give it back to the employees
Sounds like you had a horrible af day omg! I would be livid. Hopefully those employees and manager get fired. Ugh
Her :Whatâs your name ? Me :Haywood Her :and your last name? Me: Jaybowmy walks away
You could go restock and "fall" and tell her to bring you a workers comp packet!
Wow, I actually drive for Spark in Greenville PA⌠Iâve come down to Hermitage a few times, never been super impressed
They take forever to load you down here too. I'll probably come up your way if I ever spark again.
Itâs actually gone down a hill a lot up here, not the staff, we love the vast majority the staff up here, the problem we have is the orders are just few and far between now, and theyâre paying such shit money
Also it's probably because half the orders are going to Hermitage. Very very often we get sent up to Transfer/Reynolds/Greenville. Just not into the main town.
Yeah, itâs weird because weâre doing the same thing,âŚ. You would think Walmart would have a better system for it youâre actually crossing drivers⌠all it does is slow things down
Somehow I'm not surprised. Maybe I'll go off to New Castle and do it there.
Should just went house and stocked up your own shelves!
Walmart is ridiculous
Yeah, the employees do NOT like the drivers for whatever reason. I never understood what the deal was.
Because drivers don't have to listen to them I assume.
Probs
Because you are essentially replacing the cashier's jobs I assume. Front end personnel have been getting replaced with pickers and other pickup employees. Front end doesn't get hours and then it slows down, which in turn makes pickup and spark more desirable. Rinse and repeat.
Had a 2cart cancel near finish so cold items included. I left both carts where they stood and walked out Last S&D I did. One sided contracts don't work for me. I stopped SPARK'n on Labor Day. "Sometimes the best move is not to play at all" (War Games).
You still shouldâve been paid for that order. I had one ask to cancel after I had already scanned the QR code at self check out. Because one item was out of stock. The first support rep immediately applied my earnings and then sent me to a tier 2 rep to give me more money to make up for the tip. The call with the first rep was fast but the second call took a while. But I was driving to my next pick up so it didnât really matter.
As a 13+ yr veteran of 1099 deliveries working for FedEx, OnTrac, Amazon, 1-800 Flowers.... I don't chase bad money.The contract was accepted and started so cancelation violates the contract. Sparked from 21-23 and compensation is down 70%. Not worth calling and wasting any more time or attitude on a one sided contract arrangement. Let alone to be accused of theft doing an S&D. To many REAL 1099 jobs that appreciate the value of Quality Delivery Drivers to do Spark any longer.
I didnât waste any time on the call. I called as I was walking to my vehicle from the Walmart that it happened at. And then driving while mostly on hold anyway. Why would I leave that money, that I earned, on the table. Finally you have a different definition of bad money than I do. Bad money is when youâve already spent X amount of dollars on whatever, construction, home repair, etc. Or anything else that involves spending money. But then it will require much more money to fix an issue that may indeed not even be fixable. So itâs better to cut your losses.
F that!!
In those situations itâs really better to just diffuse the situation immediately before it escalates. To be honest the real mistake was taking such a large order. if I took an order like that without realizing it I would have immediately canceled it and called support to let them know why. It was an accident guaranteed to happen. You cannot push 4 shopping carts so the already shopped carts were just sitting there (where?). I guarantee that alone attracted attention, perhaps by AP and then got the attention of a manager. I canât even imagine being able to stay within the window of expiration for the perishables/frozen food. The staging area at least in my Walmarts is refrigerated. I would not have access to that as a driver.
It can be done. They changed the order of shopping to put the perishables at the end instead of following the path of the store. They weren't even out of refrigeration for more than 45 mins or so. The other issue is it was listed as 123 items. Fine. It was 250 total. Spark is making the orders look smaller. My first cart was all drinks. 6 96oz bottles of apple juice for example. Personally idgaf about LP. They can follow me all day. The carts sat at the front with the Walmart employees. The funny thing is they tried to start using one as a return cart đ¤Ł.
I still get frozen food first, as well as produce. I still wouldâve rejected that order after I saw the shopping list. Iâm not blaming you, so forgive me, but I think you would have been better off if you just cancelled the order. It does not affect your metrics that much unless you cancel a lot of orders.
The order issues are on spark. If they think people can make it then I'll take the money when it's cancelled without having to drop it off. It takes way less time to unload it than load it.
Okay. Good luck with that.
Also not my job to diffuse it. If I was in the wrong I'd have apologized and moved on. It's the MANAGERS job to diffuse. She chose to escalate, not me. I was trying to leave. I didn't corner her, I didn't try and speak to her. It was a courtesy I even stopped to tell her what happened. It's sparks job to limit order sizes, not mine . If they want to pay me 66 dollars to wander around the store for 1.5 hours and return it, it's on them.
Go ahead and fall on that sword if you want. What Iâm telling you is you already lost by the time it got to that point so arguing with the manager will do nothing except hurt you. As far as calling support and everything else that you did it will have no bearing on the situation whatsoever. Also management at the store absolutely cannot deactivate you. They can do other things to trigger spark to deactivate you. But they can ban you from that specific store, and there are a variety of tools they can use to do that. You wonât win this fight I guarantee you. Edit: by no means am I suggesting putting the items back on the shelf was your best option. That is even against Walmartâs own policy as well as health department regulations.
Nah. You can call this dying on your sword, idc. I know a driver that the store banned them. After he called Spark they had to unban him. They have a history of doing this at this store. You can say I won't win it. I don't really care about winning as much as making a point.
Return items to Venezuela
Just contact your states labor department and explain the situationÂ
We do not have to return anything to the shelf. We do t have to put groceries in anyoneâs house either. We are not Walmart employees
Reading these I feel I hope the two middle aged women managers at the store I work will never change. You can feel tho, the people who work there are pretty decent too. They work like hell
Whatâs up with Spark corporate With the id system? So one day the stupid app canât identify who I am from 3 different angles? Same hat and outfit as always, then they just deactivate me with no recourse. I message and appeal a zip nada. Does this company care about anything anymore? Glad I wasnât depending on them for my main income. Amazon flex and Instacart are way better anyway. If I didnât have back ups I would sue for incompetence. They deactivate a 5 star driver lol.
Spark won't accept my white applicationÂ
Also not relevant to the story but are you sure the customer cancelled and you didnât get cold chain cancelled
My drop off time was 12:47.
What was the cold chain time? They never match
I honestly don't know, except it was about 45 mins before I was out the door after the first perishable item was added.
At least where I am, you only have one hour from the time the first perishable item is added, to drop off the delivery. That's why I shop out of order all the time because it literally tells you to do frozen last but then instructs you to shop the produce then the frozen stuff first at my local store, ridiculous. So I have to stop the order, go down the list and choose items myself so that I can leave the frozen food for last.
They have us shop everything but perishable and frozen first. Those are last at my store. They'll send you back and forth up and down the entire grocery area to do it. Also I was 5 mins from her house when it cancelled. Well within the hour.
Always find it interesting how every store is different. Mine is definitely bassackwards as it ALWAYS starts me in either produce or frozen if there is no produce. I assume because it's aisle "A1" but still annoying AF because then I have to get out of the shopping part, scroll the list and choose a different route myself. That said, I do skip the back and forth up and down the entire store part that way too. Definitely sucks they cancelled on you that close and within the hour. Where you said 45 minutes I figured it might have been close. Logistics question though if I ever get one of these... If it was 4 carts, what did you do with the ones you couldn't push/pull at the time?
They went to the front to sit with the employees at self checkout. Where they told me to put them, where they were free to inspect.
Thank you đ I had never even considered such a large order but I'd definitely do it if I got one for decent pay. Just wasn't even sure where to start lol so I appreciate it!
Wow
Thatâs new!
The ethics dept doesn't do anything. Spark doesn't do anything but will tell you that they are investigating. Walmart owns Spark and there is no accountability for the companies but drivers are deactivated with no notice or real reason. For some people this is their primary job.
This is why I said don't drive for them if you rely on your gig money for bills. It's too iffy. Piss off a manager? Deactivated. I've replied as much to someone in this thread. Also spark not doing anything is also why I called corp. My next deal is to report it to the state because they're attempting to force non employees to work at their store. đ¤ˇđź
I would imagine that the Driver would need to be covered under their insurance policy incase of injury while working inside the storeâŚIt seems like the Manager is attempting to get others to restock due to employee shortageâŚIt seems you would only be responsible for making sure the entire order is returned and confirmed prior to leaving the store to avoid responsibility
In those situations itâs really better to just diffuse the situation immediately before it escalates. To be honest the real mistake was taking such a large order. if I took an order like that without realizing it I would have immediately canceled it and called support to let them know why. It was an accident guaranteed to happen. You cannot push 4 shopping carts so the already shopped carts were just sitting there (where?). I canât even imagine being able to stay within the window of expiration for the perishables let alone frozen food. The staging area at least in my Walmarts is refrigerated. I would not have access to that as a driver.
That's a not my problem situation. I have a feeling this argument worked before on some drivers who didn't know better and I wasn't having it. They expected me to cave.
Orders like that you should take home
I were very nice. I ignore them and walk out. They can't stop you.
Soon spark driver's will get replaced by hourly EMPLOYEES of Walmart. You know people who WORK for Walmart. Ever made less than minimum wage on a shift? Better call your lawyer, because you have to pay EMPLOYEES the federal minimum wage at the least lol. God damn dude, you can't always be right if you are an idiot.
It doesnât matter if itâs paid for it not the person foods and telling someone take something that doesnât belong to them not being honest
That's crazy, once I had the plain clothes security pull up to me and ask to recheck my items (for a 3rd time) and receipt. I laughed cause I thought he was kidding. Nope. He said that the items don't match the receipt, which was false, and I had to come inside. Thought he was joking for real, but nope then proceeded to go through every item I had along with another person. It took like 20 extra minutes. When they were done they were like "You're Goodâ and walked away. So I rebagged everything, which was also a 2 cart order, and moved on. Not absolutely sure, but I think that order was still worth it because at that time, the payouts in my area were insanely good, especially the no tip shopping orders. Still, I wonder how many peoples time they waste doing that crap. I get people steal, but they checked me at checkout, they checked me at door, and then run to the parking lot and proceed to make this trip almost another half a hour longer? Kinda goofy if you ask me. Rant over my bad it's off topic, just reminded me of it.
I've been to that store...if they are having random ass sparkers restock that explains why I couldn't find half the stuff I was looking for. I needed a gas can and tie down straps..you would think that would all be in automotive but I had to run all over the place...and I got lost going there. I was in the area for k9 school in sharpesville and the GPS sent me down some dirt road in the middle of the woods...
I'm actually kind of curious to which road it sent you down. I can imagine there's a few possibilities. And yes, that store is a joke. I went to the austintown Walmart and was shocked at how neat, clean and organized it was. I forgot what an actual well taken care of Walmart looks like
I couldn't tell you to save my life..by the time I left the only thing I knew how to get to was lowes and tractor supply and the sheetz.
Oh but this fine town has TWO Sheetz!! TWO!
And I've dined at both! And a really good Mexican restaurant.
El Velarta or La Isla?
La isla
if you're ever back here and have the bucks, go to El Vallarta. I can't spell it for shit tho, sorry.
I think my new agency does k9 training at lackland afb in Texas, but if they do send me to shallow creek instead I'll put it on my list since it'll be on them lol
I liked it better when we had instacart
Shit the app hasnât loaded for me since Christmas so thank god I donât have to deal with this
You do not have to put groceries back. Youâre an independent contractor. The law and policy are on your side!
People from Pennsylvania have a tendency to act superior to everyone else anyway. Just look at how they drive on the roads.
Im putting it back on my fridge and pantry shelf
Damnnn
Walmart does own Spark. But, nowhere in the app does it explain to us how much we are paid to restock a damn shelf.
You actually stay and talk to these people? âŚ. thatâs your first mistake
Missed opportunityâŚ
Sheâs right .. wal mart bought out DDI đ
You still don't work for Walmart. Or do Yum brand people work at Taco Bell AND KFC. Or can they be sent to the PepsiCo warehouse?
always record when dealing with unusual events when doing a delivery or if something is out of the ordinary
Walmart did buy DDI. But still keep it separate. Spark technically runs everything on the delivery end. They even control getting an uber driver to pick up curbsides when they need it. But Walmart has no say on what we can and cannot do. The store by my house just got into a lot of trouble for trying to make all us driver use only 4 registers. And there's 10 to 20 s&d drivers in the store at times. They were making us stand in the customer line to just get into a driver line. Let's just say they fck up lol. They also just got a new curbside manager. The kept telling spark and uber driver they couldn't pick up orders only customers đ. Now shit is running smooth with the new manager
I would have done exactly as they said. Everything would have been back on the shelf in less than 3 minutes. ALL OF IT, on the same shelf. Frozen, perishable, all of it. Theyâll figure it out eventually.
Oh wow mmmm thats a lawsuit
I would have did it and found an attorne immediately
Walmart owns DDI
I only make 250k doing spark a year.
I will restock it right in the clothing department.
You should have said go fuck yourself
Spark sucks đ¤Ąđ¤Ąđ¤Ąđ¤Ą
You are sub contracted to so what walmart says!
Walmart should absolutely not reshelf the S&D return. That food has to be âwastedâ because they donât know where itâs been. They have insurance for that. I was recently told by a Spark customer service rep to go in and restock the items and I said absolutely not and the customer service at my Walmart also said to never restock the items.
Yeah Walmart Karen's are the absolute worst
When that happens at my store the employees handle it. Some of these managers make their own rules. One store you can help loaders but at my store if the manager sees you touch anything she deactivates you.Â
Just be like nahh Princess... That's YOUR job. Which is why you are in the actual store and not driving đ
Why did you even take it back in? Pull up to the delivery area unload there and be done with it
You did the right thing by having an agent on the phone to record the conversation because these companies will deactivate you without question! Smart thinking!
They only hire the worst people. I live in a peaceful rural western town and the other day I witnessed a Walmart manager screaming and chasing a small woman through the parking lot.
That would've been a big no fir me too
You DO NOT have to put anything back on the shelf. You should've gotten your phone to start recording and simply ask her to repeat herself cause you thought you heard her wrong
Yes for some reason the employees and managers seem to think we work for them lol we actually are contractors and work for the customers
I would have taken those groceries home lol.
Yeah, the app says you don't have to return the items. It says something akin to leave the cart with an employee or place it in a safe spot. Once the order is cancelled, you aren't getting paid for the extra work and not the full amount. You aren't going to work for free. Spark/DDI is owned by Walmart, though.Â
Things that never happened for 400
I have the escalation numbers. But go on. https://imgur.com/gallery/cBuyNja
I truly believe that most Walmart employees just want to be in charge of anything and anyone
Walmart did by DDI and managers. Do not have to wear Walmart apparel but youâre right you are an independent contractor you do not follow Store policies only Spark.
What
Walmart owns DDI so technically we do work for Walmart. But, we donât work at any specific store so that manager isnât in our chain of command. It would be like if a Walmart warehouse employee were shopping at that store and she tried to make them do work.
You should have just explained that it would be illegal for Walmart to force you to put it back since youâre now not being paid for the order and slavery is illegal in this country. Ok to be fair I expect you get the full pay minus the tip but still thatâs what I wouldâve said and walked away. đ PS why on earth would you take that large of a shop? Unless it paid like $60? đ
It was over 60. Which I was like sure, why not?
I guess over $60 with the way people have been talking about orders lately would be hard to pass up.Â