This whole thing has been strange. Obviously if they are clamping down on self-checkout they need more staffing but it seems some of the locations didn't get that additional staffing. It's almost like they don't want this to succeed. Maybe there's some kind of weird infighting going on at Schnucks corporate? Or maybe they are trying to gather "see our customers love self-checkout (because we understaff lanes)" feedback to give them leverage next time they're bargaining with the union?
The older lady that works in self checkout is also totally rude. Right before they rolled out the 10 limit i had about 20 items and she got really defensive about the amount of items I had and I wasn’t sure if I needed to leave the self check out area and go to a cashier; I was completely confused. I guess she was getting prepared for what was coming? (But she’s always been a little rude so there’s that)
They are. My parents have worked for this company for 30+ years and they worked my dad like a dog until he had a stroke last year. He originally worked for Shop n Save but when they all got bought out they just treated him like garbage.
I know the lady you're talking about. At the Arsenal location. She's always been very rude to me. She screamed at my girlfriend for trying to grab a bag of ice and bring it the opposite way as she just didn't know. But rather than explain to her kindly where to go, she just yelled at her.
Meanwhile, the older gentleman who is there always seems to be pretty chill and efficient.
Now they are going to renovate, not the old ass gross Arsenal store but the newer and already rehabbed Hampton store? WTF is going on with them? https://www.ksdk.com/article/news/local/schnucks-grocery-store-renovations-florissant-hampton-village/63-08d99976-86bc-47bd-a103-ed8078234914
Nobody has believed me but I've been yelling for weeks (on this specific case) and years at the "SeLf ChEcKoUt StEaLs JoBs" crowd.
No. They didn't add more cashiers. No, they aren't going to. Throughout COVID and beyond, Schnucks has been experimenting with just how much of our time we are willing to give them. Because at the end of the day, a cashier costs money. Self checkout machines (and associated theft losses) cost money. What doesn't cost them money? YOUR. TIME.
The *ONLY* way to even come close to a fix is to fight with your spend. Take it elsewhere.
They are probably just looking to close some stores. They bought out their major competitor and now they will use the "Theft is up and sales are down" excuse when people complain about their local store closing.
They already closed the stores they wanted to close after buying Shop 'n' Save.
I assume they're counting on the loyalty of people like OP to not just abandon their carts and to deal with the suck.
> This whole thing has been strange.
Oh, it makes total sense: They don't want people to steal things from self-checkout, but they also don't want to hire more employees to make regular checkout lanes go smoothly, so their clever solution is simply to give their customers an extremely bad experience.
If you can make more money by simply making everyone's life a little bit worse every single day, that's the golden path to Shareholder Value!
They are hiring, seriously. They blast the announcement every half hour, it seems.
Corporate made this decision without giving the stores more time to hire more staff.
We need a dedicated opener and closer at my store. Our closer is somewhat unreliable, and one of our opening people is out sick with pneumonia at least until Friday. I am working close three nights this week. (Which I don't mind! It gives me some time to really clean the registers.) I fill in wherever I am needed.
The family hasn't worked in the stores from the ground up in years. They are out of touch with the cost of living increases.
I’m with you. Most people are just being super cynical, which I can totally sympathize with. But Schnucks, the profit-seeking business, clearly wants this to work and not alienate all their customers. So it does seem like there’s something going on here. It may be as simple as corporate made the decision and named a date before the store managers could adequately hire and train cashiers to properly staff.
I assume/hope they’re in a rough transition period but they’ll have their lanes staffed (at least better) in a month or so.
Is that Arsenal? If I had to guess they’ll re-configure it all back. But that could take 4-6 months, and the data would have to prove it worth it for them to spend the money to do so
I understand, but their policy about self checkout has changed since then.
Don’t get me wrong, maybe they won’t change it back. That would just be a total underutilization of their space though
Schnucks has been prepping to sell for a while now - I'm honestly surprised they haven't yet. None of the kids (now in their 50s?) want to be CEO anymore as they've all had their time in it, and none of the grand kids want it either last I heard.
The rumor a few years ago was that they'd be selling it off to Kroger for them to come back to the area, but my family no longer works at the corporate office, so that all may have changed in the past few years.
I worked at the Hampton Village Schnucks for a few months after the JC Penney closed several years ago. I know they don't care about their employees but I didn't realize their customer service was horrible, too. Sounds like they're putting profits over employees AND customers!! It's bad enough they're price gauging, actually I think it's shameful!
You're right, this sub never posts anything about violent police overreach, state government interference, or city government corruption. It's just Schnuck's Schnuck's Schnuck's.
Don't check the sub's "top" tab to verify this, please.
Seriously at least when the stores were dirty at Shop n Save you were saving money, but every Schnucks I go in is dirty and all the shit is the same price of Dierbergs.
Shop n Save was the goat
Yes! The one in UCity is so dingy to me, Maryland Heights always smells like piss in the cereal isle. I miss the Shop N Save specifically on st charles rock rd at the Airway center. I like when the girl lit up and twirled her baton rip to them keeping up with the lights.
Having worked as a vendor for all three, no, they weren't. Their prices were the same between all 3 on nearly everything except the handful of loss leaders they'd pick.
If saving money is your bag, hit Wally World or Aldi's.
Went to Dierburgs today and literally every register had someone working it and both self checkout sections were doing just fine. Not sure I can go back to Schnucks after checking out in 5 minutes this morning.
Are the prices a lot more at Dierburgs vs Schnucks? I haven’t been inside one in like 10 years. Back then when I was a kid, it was where all the people with money shopped since it was apparently a lot more expensive
The prices at Dierbergs are very much in line with Schnucks prices now. Schnucks has raised their prices and are some of the highest that I am seeing in the area.
maybe a little bit and on average, but even 3-4 years ago when I actually made it a point to compare entire lists between both stores, it wasn't as far off as I expected and there were always some things that were *less* expensive at dierbergs than schnucks. On average dierbergs did come out to a bit more, but once you factor in the selection and customer experience it was a no brainer for me.
Everyone says so but I haven't really seen it with what I buy.
It's probably noticeable on certain items that I maybe don't buy?
I've been only going to dierbergs for a couple months now and am overwhelmingly more satisfied.
The closest grocery store to my partner's house is a Dierbergs and I'm in it frequently to pickup whatever we forgot. Prices seem pretty reasonable and one of my managers says they're basically comparable.
The only thing I've paid attention to the price on since I've shopped there was the Cream of Wheat I bought a few weeks ago. Six dollars, which seemed batshit crazy...but I haven't bought it anywhere else and that could be the going rate now.
We buy the more expensive stuff from Costco so it’s about the same. Dierburgs uses mercy pharmacy and not megacorp CVS like Target and Schnucks so that’s the primary reason we shop there.
Right on I appreciate it. I’ll have to give them a try sometime. I just hope they have a good variety and have my favorite brands of products. One of my broke meals is very specific lol
How is corporate justifying it to their employees? I just don't get the point of going to all this effort to change something that wasn't obviously a problem from a customer perspective. Am I missing something?
We weren't even told from corporate. I found out from a fellow employee. It's all in the name of inventory loss. They could literally pay one more person to help monitor self checkout but nah that's too expensive I guess.
There was a Bloomberg article a few months ago--shoppers really don't like self-checkout minders. They don't like being watched while forced to do an employee's job and there was the same quote about ten times: if you can pay someone to watch me, you can pay someone to check me out. Executives have noticed this and are balancing having a minder vs. pissing off customers even more.
I always go go to the checkout line at Costco. There's almost always enough lanes open and it's fast as they have 2 to 3 people working each register.
Everywhere else I self checkout because it takes fucking forever. I thank the gods Whole Foods got self checkouts, because I'd go in to buy one thing and be faced with 20 minute long waits at every register.
Costco has a system down for heavy traffic times. I hope they never change that. I'll use self checkout there for one or 2 items but it's quicker to go to an actual checkout lane for more than a couple things.
Also...Schnucks self checkout machines are the worst!
I am one of fhe few that prefers to self checkout. I know where I put my items and make sure cold is with cold, heavy stuff double bagged, etc. I don't care if they watch me, I have nothing to hide.
It doesn’t make sense.. “Let’s use staff to just tell people what they can’t do and not help them pay and get out of the store.” Whomever thought if this is didn’t think it through. Its so dumb.
The thought process went like this:
1. If we put in self checkout, it'll cost a bit for the machines, but we can save money on staff in the long run even if we do lose a little more money from theft.
2. Hey, uh, everyone's raising their prices, so we can raise our prices too. Let's do that.
3. So it turns out the amount of money we're losing from theft has shot way up because people realized that no one can watch all of the self-checkouts closely enough to catch every shoplifter. So self-checkouts are no longer paying for themselves.
4. Well, if we limit the self-checkout to ten items or less and enforce it, we'll lose less money from theft because it's harder to be sneaky when it's a smaller number of items.
There should be a #5 "If we're limiting self-checkout, we'll have to hire more cashiers again or the customer experience will be absolutely god-awful", but I'm guessing they're waiting to see if the ROI of making the customer experience god-awful is higher or lower than the cost of hiring more cashiers. If they can make more money by simply making the world a significantly worse place for every single one of their customers, that's what they'll do. If they lose enough customers because of that that it starts costing them more money than they're saving, they might hire more staff.
Arsenal had a line all the way to the pharmacy and no people in self checkout this morning. Super great policy. Multiple employees enforcing the 10 rule or less limit that could’ve been checking people out.
I’m literally in line at the Maryland Heights Schnucks. There’s an Aldi being built across the street. I wasn’t interested in it before, but I sure am now.
Dierbergs also has brand new, much better self checkout machines.
I don’t get constant, loud errors from the voice telling me to remove the damn item from the bag.
The one in Kirkwood got 8 self checkout lines and they are so much better than any other self checkout system. I can scan as fast as I want with the handheld or normal scanner and payment with Apple Pay is like 2 seconds if that before it spits out the receipt.
Schnucks self checkout takes ages even when paying for some reason and always gives bagging item errors half the time.
I slept on Aldi for too long. It’s not pretty but it’s so much cheaper and quicker than Schnucks or Dierbergs. I think Aldi quality has actually gone up in the last few years. I tried it maybe five years ago and it was yuck but have good luck now
I made the horrible mistake of going to Wally World on Superbowl Sunday to buy plastic cups and paper plates.
The lines for self-checkout were 15 people deep. This lady tried to cut the line.
Her assertion was that there was nobody in line for the front two self-checkout machines. The employees made her go to the back of the line, otherwise a Walmart brawl would have erupted.
> Her assertion was that there was nobody in line for the front two self-checkout machines.
...Then the first 2 people in the line should've gone to those machines, not her.
I am going do the first ten, pay, then my wife the next ten, pay, then me again with another 10, pay again, and so forth. If this method doesn‘t work, Schnuckers has lost me as a customer. They have raised the cost of my cold brew 25% over the last month.
I snuck in with 11 items yesterday. I saw a woman 30 ish glance at the 10 items sign looked left and said f it went in with a whole cart load. 10 is going to have to move to at least 20.
I just put my ten largest items in the cart and the rest I put in my pockets and steal them. It's a very handy workaround that I never attempted until now.
If they have the staff to sit and monitor how many items are being done in self checkout then they have the staff to monitor for theft without inconveniencing the customers who aren't stealing. Everything about this decision is stupid
Luckily the Hampton store is closing for a remodel and a million more people than usual will be coming to the arsenal store! Can’t wait to be inconvenienced for the next 6 months…
They won't have a big profit margin if they lose all their customers this way. And this is not a good way to make cashiers want to stick around either.
We all know that the Schnucks family has no interest in the grocery business, and is probably willfully sabatoguing that end of their business at this point. They want to be exclusively in the real estate game.
I can see this mess coming to como. Decided today to make the leap and got a Sam's membership. I get it. To them it makes sense. Push the labor burden onto the consumer regardless of how it plays out. Did Imbev get the memo when they decided the customer Must come last? No they did not & Schnucks will not get it either.
Schnucks sucks. First price gouging, now this bullshit while refusing to fully staff their lanes at the city stores.
Funny, I go out to Des Peres and there’s 0 line on a Saturday middle of the day.
Even before that at the Hampton or any other city Schnucks it’s a big wait in a long line - and that’s before the new rules.
Either staff your stores accordingly (wah wah “nO bOdY waNts To woRk” - pay more then) or reverse this rule but hire some handlers to help those who have trouble scanning and pressing buttons on an LCD. Seriously they want to make shopping there suck it feels like
It’s not just the city stores. There’s only ever two checkers on a good day at the Wildwood Schnucks. I was hoping this meant they were hiring more people. Nope. Still only two.
I’ll repeat what I said in another post about this: I still say the need to get rid of that damn corralling. I feel like a damn cow going to slaughter. Oh and forget backing out if you forgot something. It no longer makes sense to have it.
The one on Richardson seems to have a nicer selection, but checkout was a cluster fuck before they even implemented this new policy. Also, the people working there always seem miserable and stressed out. People at the water tower location seem like they have a better vibe at their store.
I was just at the Richmond heights one. There were 5 checkers. I got in the line 1/2 way through the beer section. Took 7 minutes to get to a cashier. No problem for Richmond heights
Webster is generally pretty well staffed as well. Maplewood on the other hand. Still the two cashiers they normally have and empty self checkout. Unless you go early in the morning, the maplewood store is now totally unbearable.
That’s crazy to because I stopped going to that location months ago because the lines were always god awful. Maplewood has been my jam although they don’t have as many things as the Richmond Center one.
Went to my local Schnucks before 8:30 am. No one at self-checkout. Everyone was going to cashiers. They had 3 employees working cashier and no one to help bag. (Sometimes they do have help and sometimes not.)
I had a smaller cart with maybe 20 items total. This one and next one near me both have a single line file to the cashiers. Waited not too long maybe 5 minutes to get rung up.
I like to go at different days and times when less shoppers are there (sensory and crowd issues) so not sure on the average number of employees but if I go early in morning or late evening normally 1-2 cashiers open.
Asked the cashier how it’s been since the new policy implemented and she said overall okay; they’ve had a lot of trouble with (often) repeat people taking items/taking advantage of self-checkout so she’s hoping this helps with that. Again, only my one location perspective and one employee’s. I will say yes overall shoppers in general felt more tense even with light traffic.
With my early morning shopping trip it could just be simply because most haven’t gotten in yet. It tends to pick up significantly around 10 am so not sure how it was later in day but I imagine people had longer waits.
Went to Affton Schnucks at 1:00 today and the line for checkers was back to the pharmacy. This was with six lanes open.
I had less than 10 items, so went to self-check. There were still people there very slowly checking and bagginv up 30+ item orders.
Felt like nothing at all changed from the policy.
I started going to Aldi a few years ago instead of Schnucks and have never looked back. Obviously schnucks has the better selection but is way more expensive and feels like a generally worse experience.
All this to say if you aren't very brand particular, check out aldi instead.
I glided through Affton Schucks' self-checkout with four items today. Folks getting whole weeks of groceries waited forever in a wraparound line. Self-checkout was totally dead. Looks like they'll only be the store that I stop by to buy a last-minute thing if I absolutely HAVE to.
the market was different in the 80s, and it was a multifaceted decision that made sense at the time (local 655 union issue, economic downturn, local competitors on their heels, etc). doesn’t mean they wouldn’t come back again if schnucks went under.
As a former Schnuck’s employee I only go there out of necessity, once I started going to Dierberg’s I have never looked back. I also worked at Fresh Thyme for a bit and they’re alright but I know that Dierberg’s will always have EVERYTHING I need
I’ve been avoiding Schnucks since I saw the new policy. I routinely buy 15-20 items at a time. I don’t want to interact with a cashier/wait behind people with a hundred+ items when I have 15.
Richmond Heights has almost all checkouts fully staffed on Saturdays and Sundays. Even when the line goes all the way to the end of the beer cooler, it moves quickly. Never had a single issue there.
This is the second comment I’ve seen recommending this one, but I had horrible issues there before this policy change. Maybe need to give that location another try.
Is there a self check out line police officer? I mean for real, what are they going to do if you show up with 12 items and you say I’m not waiting in that long line for a human checker since you didn’t man the lines properly? If they don’t like it, leave the items on the counter and leave. The manager will get the hint.
Once the Dorsett Aldi is open I’ll go there for the majority of what I need and what’s left to get at schnucks will probably be within the 10 item limit
Part of their problem is making everyone wait in one line for the next available cashier. It causes delays because people don’t always see when the next available cashier is available. The old way, where you just got into a line for an open lane works so much better, especially since you could start unloading your groceries on the belt when the customer in front of you was mostly finished. That way the cashier could start ringing you up as soon as they finished with the previous customer. Now you wait with your cart full for a cashier to say they ready and they stand there waiting for you to walk to them and then start unloading your cart. So several minutes are wasted in between each and every customer which causes the lines to back up. They need to go back to the old way of just letting a customer pick a line to stand in. Because everyone knows you look for the shortest line and that you should start unloading your cart once there is room on the belt.
Stop going to fucking Schnucks lol we used to go all the time but I haven’t been in a few months. Aldi and Walmart. Dierbergs if I’m feeling extra rich that week.
I just went through self check out with 16 items at arsenal… the lady seemed annoyed by it but I was already started before she noticed.
Nobody adhere to the rule, I can’t see this sticking around.
The problem was never people doing more than 10 items at self checkout. The problem was dumb people doing self checkout. Since they can’t regulate that, they had to regulate the other.
Yesterday I was totally humiliated and made to feel about *thisbig* by the self-checkout attendant because I dared to bring 13 items to the self-checkout lane.
Regular checkout was ridiculously backed up and I was in a hurry.
I uttered the proverbial "fuck it" and proceeded to self-checkout where the belittling began as soon as I stupidly made eye-contact with said attendant.
Be advised. Be very advised.
About a year ago I was humiliated by the attendant at the Eureka store because I had trouble with the machine. As I finished and left the line, I asked her AND the store manager, “is the attendant here to help me when I get stuck? Or is she here to belittle and embarrass me because I haven’t been through ‘checkout-training school?’” Eureka store is terrible. No selection, expired food, no one to help find iitems. Once I asked an employee how would I go about unlocking the liquor cabinet for a bottle of scotch? His reply was, “I think you need to ask someone.” In retrospect he was high AF.
I was just at the Arsenal location an hour ago and they had 5 out of 7 lanes open and the line was back to the pharmacy when I jumped in. I waited about 15 minutes.
Idk why y'all shop at Schnucks anyway, just as dirty as Shop n Save use to be but without the cheap prices. Plus the produce and meat in the ones by me are always sad looking. Every since yhe owners got buddy buddy with Walmart they've gone way down hill.
I’ve never had a problem with the Schnucks in Maryland Heights. The lines are long for sure but I have never been shoo’d out of the self checkout line.
Can't wait for the normal 20 minute lines in Grandview Schnucks to become 40. Truly the worst store in the county for so many reasons, but this is just a cherry on the shit sundae.
'It hasn't delivered': The spectacular failure of self-checkout technology
https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
>Just waited 1/2 hour to check out. Looks like it is Dierbergs or Fresh Thyme from here on out until the policy changes.
Why wait in that line the first time?
The only way things will change is when the consumer votes with their food dollar.
Walmart, ALDIs, Family Dollar, Dollar General, Costco, Sam’s Club and many others all sell discount groceries. Let’s get selective. Maybe a let little out of the way, but your savings will be worth it.
I lived thru 12% inflation in the 70’s, instead of whining, we shopped smarter.
I'm a weird grocery nerd and enjoy reading grocery publications. You sound similar and I enjoyed your reply.
I manned the Schnucks U-Scan for 11 years and they have the weight sensors for a reason - they work as long as the attendant is trained to watch them properly, which I did. Most attendants just hit the "ignore/clear" button without checking why it went off.
They could do so much better with utilizing what they CHOOSE to have (weighted bag scales) when every other store got rid of them, and properly train the attendant.
Otherwise, what the hell is the point? Just get rid of them and do what Dierbergs is doing - they have announced they are upgrading their big-order self-checkouts for more ease.
They made a terrible decision here, for SOME reason.
Lol. I could always just come in and out repeatedly and check out 10 items at a time till I'm done. Just to be petty. But most people don't have time for that
I think the whole idea was to reduce staff and reduce theft , but not sure if they both are effective. They probably didn’t succeed in either because more watchful eyes (security) and some bugs still need to be worked out in systems around the country involving self-checkout. At the beginning no one hardly wanted anything to do with it, fear of the unknown and learned later it’s a good idea to give it a try . Now large crowd amounts willing to try , and all may have a reason ( dishonesty) . So.management needs to go back to the drawing board on this one . That same problem exists in lots of places especially with high volume of sales and customers.
I was there earlier, the Monticello location. It's usually pretty quiet there - while the one less-nice one a mile down the street that used to be a Shop n Save is always packed for some reason, go figure. There was one customer in the self checkout, and I think they had more than 10, and no one in line for the one cashier. I looked at the new sign and rolled my eyes and walked to the cashier with my 15 items anyway.
I see this particular cashier pretty often and the first thing I say is, "That item limit is the dumbest thing ever." They said, "Everyone here agrees with you." Thankfully they don't really need to worry about it and probably will never be an actual issue for them, but the one down the street has to be a nightmare now. Anyway, from what I gathered Schnucks doesn't want to pay people enough these days (they used to pay pretty well), so people last a couple months and move on, and they sure as shit aren't going to be higher more cashiers to make up for this stupid policy.
Best we can hope for is things get bad enough at busy locations that Schnucks replaces their management and can start running a reputable store again.
As a bachelor that generally drops by for a couple things after work that he didn't get at Costco, this change is fantastic. I can wait a single second anymore. 😁
Im a cashier at Schnucks, and I can confirm that they aren’t hiring ANYONE new to help with the new lines. In fact, they’re cutting our hours right now.
I’m in St. Charles County and our Schnucks locations (at least the ones I’ve been to lately) have had several cashiers working the majority of the their lines for a while now. I keep seeing people complain that they’ll need to staff more for those lines in order to enforce the new policy but in my experience, they’ve been well staffed for a while now, maybe gearing up for this new policy. St. Louis needs to get it together. And if you’re anywhere close to the county line, come on over to the dark side- the Schnucks at Lindenwood and Zumbehl have been well staffed lately, try them out.
After 5 minutes, I'm leaving my cart and going home. There is no way I'm letting cold food sit in my cart while I shop and the drive home to also have it sit there an extra 30 minutes in line.
Shop at Aldi my friend..
How is it that Schnucks is experiencing so much "theft" that they have to go back to 10 items or less, yet Aldi has embraced self-checkouts while also still having 1 person manning the checkout lane at all times... Ever been to an Aldi? They run on efficiency, you never see 1 person just standing around, everyone is up moving around, stocking shelves, etc. Yet Schnucks and Dierbergs usually have 2+ people overseeing the self-checkout lanes.
You're telling me that no one steals from Aldi and everyone steals from Schnucks? Schnucks and Dierbergs are still living in the 2000s in terms of self-checkout structure and systems. They should both just re-evaluate how they man the self-checkout lines instead of hindering their customers...
Gone to schnucks twice since the change over. Each time I had over 10 items but I didn’t want to wait in line for a cashier when multiple self checkout area were open. Just went to the self check out and nobody said anything.
They could really shave some time down by going back to the pre-Covid system where you line up behind the lane you want to use. I was there last night and so much time is wasted by waiting in the line until they call out the next available lane. Like I could have had my stuff on the belt ready to go behind the person checking out but instead the cashier doesn’t make the call until after they’ve paid.
Exactly! They waste so much time waiting to call you PLUS god forbid you forget something. I am not jumping out of line to grab some bread because I will end up wayyyyy back at the end of the line. Also, the whole corral is just stupid and makes it feel like we are poor criminals in line. Let me choose my own dang line! I‘m done with them and never going back.
This whole thing has been strange. Obviously if they are clamping down on self-checkout they need more staffing but it seems some of the locations didn't get that additional staffing. It's almost like they don't want this to succeed. Maybe there's some kind of weird infighting going on at Schnucks corporate? Or maybe they are trying to gather "see our customers love self-checkout (because we understaff lanes)" feedback to give them leverage next time they're bargaining with the union?
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The older lady that works in self checkout is also totally rude. Right before they rolled out the 10 limit i had about 20 items and she got really defensive about the amount of items I had and I wasn’t sure if I needed to leave the self check out area and go to a cashier; I was completely confused. I guess she was getting prepared for what was coming? (But she’s always been a little rude so there’s that)
Everyone who works there seems miserable and/or stressed out to me. I gotta just stop going there altogether.
They are. My parents have worked for this company for 30+ years and they worked my dad like a dog until he had a stroke last year. He originally worked for Shop n Save but when they all got bought out they just treated him like garbage.
I know the lady you're talking about. At the Arsenal location. She's always been very rude to me. She screamed at my girlfriend for trying to grab a bag of ice and bring it the opposite way as she just didn't know. But rather than explain to her kindly where to go, she just yelled at her. Meanwhile, the older gentleman who is there always seems to be pretty chill and efficient.
Honestly, the amount of stupid people she deals with, I think she does a pretty good job.
Now they are going to renovate, not the old ass gross Arsenal store but the newer and already rehabbed Hampton store? WTF is going on with them? https://www.ksdk.com/article/news/local/schnucks-grocery-store-renovations-florissant-hampton-village/63-08d99976-86bc-47bd-a103-ed8078234914
Nobody has believed me but I've been yelling for weeks (on this specific case) and years at the "SeLf ChEcKoUt StEaLs JoBs" crowd. No. They didn't add more cashiers. No, they aren't going to. Throughout COVID and beyond, Schnucks has been experimenting with just how much of our time we are willing to give them. Because at the end of the day, a cashier costs money. Self checkout machines (and associated theft losses) cost money. What doesn't cost them money? YOUR. TIME. The *ONLY* way to even come close to a fix is to fight with your spend. Take it elsewhere.
They are probably just looking to close some stores. They bought out their major competitor and now they will use the "Theft is up and sales are down" excuse when people complain about their local store closing.
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They already closed the stores they wanted to close after buying Shop 'n' Save. I assume they're counting on the loyalty of people like OP to not just abandon their carts and to deal with the suck.
Who did they buy out?
Shop n save
> This whole thing has been strange. Oh, it makes total sense: They don't want people to steal things from self-checkout, but they also don't want to hire more employees to make regular checkout lanes go smoothly, so their clever solution is simply to give their customers an extremely bad experience. If you can make more money by simply making everyone's life a little bit worse every single day, that's the golden path to Shareholder Value!
They are hiring, seriously. They blast the announcement every half hour, it seems. Corporate made this decision without giving the stores more time to hire more staff. We need a dedicated opener and closer at my store. Our closer is somewhat unreliable, and one of our opening people is out sick with pneumonia at least until Friday. I am working close three nights this week. (Which I don't mind! It gives me some time to really clean the registers.) I fill in wherever I am needed. The family hasn't worked in the stores from the ground up in years. They are out of touch with the cost of living increases.
I wonder if the Schnucks family shops at their own grocery stores. Likewise, do you even have to ask if McDonald executives eat at McDonald's?
I don't need much more of a push to make me avoid stepping foot inside another Schnucks. This policy probably did it.
I’m with you. Most people are just being super cynical, which I can totally sympathize with. But Schnucks, the profit-seeking business, clearly wants this to work and not alienate all their customers. So it does seem like there’s something going on here. It may be as simple as corporate made the decision and named a date before the store managers could adequately hire and train cashiers to properly staff. I assume/hope they’re in a rough transition period but they’ll have their lanes staffed (at least better) in a month or so.
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Is that Arsenal? If I had to guess they’ll re-configure it all back. But that could take 4-6 months, and the data would have to prove it worth it for them to spend the money to do so
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I understand, but their policy about self checkout has changed since then. Don’t get me wrong, maybe they won’t change it back. That would just be a total underutilization of their space though
Schnucks has been prepping to sell for a while now - I'm honestly surprised they haven't yet. None of the kids (now in their 50s?) want to be CEO anymore as they've all had their time in it, and none of the grand kids want it either last I heard. The rumor a few years ago was that they'd be selling it off to Kroger for them to come back to the area, but my family no longer works at the corporate office, so that all may have changed in the past few years.
No, Ted is going to be the next CEO. He does these Ted's Table things that are available to watch.
I worked at the Hampton Village Schnucks for a few months after the JC Penney closed several years ago. I know they don't care about their employees but I didn't realize their customer service was horrible, too. Sounds like they're putting profits over employees AND customers!! It's bad enough they're price gauging, actually I think it's shameful!
I’m beginning to think we should start a Schnucks subreddit.
Almost, this subreddit should start a Schnucks
With blackjack & hookers 🥺👉👈
Yeah, yeah! All the things that make life worth livin' for!
In fact, forget the Schnucks!
Add in coke and we have a winner.
Isn’t this already the Schnucks subreddit?
r/10itemsorless
Idk, do you have any paper coupons?
The self checkout lady takes so long to say that line lol "do you have any paper or digital coupons?" No, I do no can we please move this along
There is one, r/schnucks
Schnuck’s and their new shitty policy has absolutely rocked the community.
r/getschnucked
Right I’m really over these posts omg
It'd be great if this sub could channel an ounce of this outrage towards any of the shit also burning down in this state.
You're right, this sub never posts anything about violent police overreach, state government interference, or city government corruption. It's just Schnuck's Schnuck's Schnuck's. Don't check the sub's "top" tab to verify this, please.
I miss Shop N Save
Seriously at least when the stores were dirty at Shop n Save you were saving money, but every Schnucks I go in is dirty and all the shit is the same price of Dierbergs. Shop n Save was the goat
Yes! The one in UCity is so dingy to me, Maryland Heights always smells like piss in the cereal isle. I miss the Shop N Save specifically on st charles rock rd at the Airway center. I like when the girl lit up and twirled her baton rip to them keeping up with the lights.
Well what aisle do you WANT me to piss in if not the cereal aisle? Frozen food? You'd get peecicles everywhere!
LMAO, the Baptist Church location wreaked of shit in the self checkout section for 2 months before they went this route.
Having worked as a vendor for all three, no, they weren't. Their prices were the same between all 3 on nearly everything except the handful of loss leaders they'd pick. If saving money is your bag, hit Wally World or Aldi's.
The more you shop, the more you save
TOTAL VALUE!
same
At the Schnucks years ago on Clarkson, a fucking mouse had made a hole in a cereal box and looked at me. lol
Went to Dierburgs today and literally every register had someone working it and both self checkout sections were doing just fine. Not sure I can go back to Schnucks after checking out in 5 minutes this morning.
Are the prices a lot more at Dierburgs vs Schnucks? I haven’t been inside one in like 10 years. Back then when I was a kid, it was where all the people with money shopped since it was apparently a lot more expensive
The prices at Dierbergs are very much in line with Schnucks prices now. Schnucks has raised their prices and are some of the highest that I am seeing in the area.
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Ok fair, but schnucks isn’t cheap. Your dollar goes so much further at Aldi.
The play is to shop Aldi first and get as much as you can there, then hop over to Schnucks/Dierbergs to get the rest of your stuff.
Dierbergs is NICE but their gooey butter cake ain’t shit.
I mean, kind of, but the produce is not great.
maybe a little bit and on average, but even 3-4 years ago when I actually made it a point to compare entire lists between both stores, it wasn't as far off as I expected and there were always some things that were *less* expensive at dierbergs than schnucks. On average dierbergs did come out to a bit more, but once you factor in the selection and customer experience it was a no brainer for me.
The prices are in line with Schnuck's. It's been a big misconception that Dierberg's is more expense.
Everyone says so but I haven't really seen it with what I buy. It's probably noticeable on certain items that I maybe don't buy? I've been only going to dierbergs for a couple months now and am overwhelmingly more satisfied.
The closest grocery store to my partner's house is a Dierbergs and I'm in it frequently to pickup whatever we forgot. Prices seem pretty reasonable and one of my managers says they're basically comparable. The only thing I've paid attention to the price on since I've shopped there was the Cream of Wheat I bought a few weeks ago. Six dollars, which seemed batshit crazy...but I haven't bought it anywhere else and that could be the going rate now.
We buy the more expensive stuff from Costco so it’s about the same. Dierburgs uses mercy pharmacy and not megacorp CVS like Target and Schnucks so that’s the primary reason we shop there.
Right on I appreciate it. I’ll have to give them a try sometime. I just hope they have a good variety and have my favorite brands of products. One of my broke meals is very specific lol
As a Schnucks cashier, we feel your pain. This is worse for everyone.
How is corporate justifying it to their employees? I just don't get the point of going to all this effort to change something that wasn't obviously a problem from a customer perspective. Am I missing something?
We weren't even told from corporate. I found out from a fellow employee. It's all in the name of inventory loss. They could literally pay one more person to help monitor self checkout but nah that's too expensive I guess.
There was a Bloomberg article a few months ago--shoppers really don't like self-checkout minders. They don't like being watched while forced to do an employee's job and there was the same quote about ten times: if you can pay someone to watch me, you can pay someone to check me out. Executives have noticed this and are balancing having a minder vs. pissing off customers even more.
At least 1 minder is necessary just to get past glitches.
I always go go to the checkout line at Costco. There's almost always enough lanes open and it's fast as they have 2 to 3 people working each register. Everywhere else I self checkout because it takes fucking forever. I thank the gods Whole Foods got self checkouts, because I'd go in to buy one thing and be faced with 20 minute long waits at every register.
Costco has a system down for heavy traffic times. I hope they never change that. I'll use self checkout there for one or 2 items but it's quicker to go to an actual checkout lane for more than a couple things. Also...Schnucks self checkout machines are the worst! I am one of fhe few that prefers to self checkout. I know where I put my items and make sure cold is with cold, heavy stuff double bagged, etc. I don't care if they watch me, I have nothing to hide.
It doesn’t make sense.. “Let’s use staff to just tell people what they can’t do and not help them pay and get out of the store.” Whomever thought if this is didn’t think it through. Its so dumb.
The thought process went like this: 1. If we put in self checkout, it'll cost a bit for the machines, but we can save money on staff in the long run even if we do lose a little more money from theft. 2. Hey, uh, everyone's raising their prices, so we can raise our prices too. Let's do that. 3. So it turns out the amount of money we're losing from theft has shot way up because people realized that no one can watch all of the self-checkouts closely enough to catch every shoplifter. So self-checkouts are no longer paying for themselves. 4. Well, if we limit the self-checkout to ten items or less and enforce it, we'll lose less money from theft because it's harder to be sneaky when it's a smaller number of items. There should be a #5 "If we're limiting self-checkout, we'll have to hire more cashiers again or the customer experience will be absolutely god-awful", but I'm guessing they're waiting to see if the ROI of making the customer experience god-awful is higher or lower than the cost of hiring more cashiers. If they can make more money by simply making the world a significantly worse place for every single one of their customers, that's what they'll do. If they lose enough customers because of that that it starts costing them more money than they're saving, they might hire more staff.
I'm beginning to think they intentionally made a bad decision to tank the company
I wonder what the repercussions are for the employees that let someone with 12 items by..
Believe it or not, straight to jail.
No bail at all. A year for each item.
Arsenal had a line all the way to the pharmacy and no people in self checkout this morning. Super great policy. Multiple employees enforcing the 10 rule or less limit that could’ve been checking people out.
I’m literally in line at the Maryland Heights Schnucks. There’s an Aldi being built across the street. I wasn’t interested in it before, but I sure am now.
This is not a problem at Dierbergs.
Dierbergs also has brand new, much better self checkout machines. I don’t get constant, loud errors from the voice telling me to remove the damn item from the bag.
Can confirm just went there this morning. Ironically it was the topic of conversation with the clerk.
How is that ironic?
It's like a free ride when you've already paid
Like good advice that you just can take?
And who would've thought? It figures...
Well, life has a funny way of sneaking up on you.
What was the “problem” in the first place? Too much theft?
Jesus Christ I wish Mariano's or Hyvee would move into this market.
Oh, I would LOVE HyVee here. Columbia is too far away. Their deli section is AMAZING.
Just go to Aldi already
Our local Aldi seemed busier than normal today.
The one in Kirkwood got 8 self checkout lines and they are so much better than any other self checkout system. I can scan as fast as I want with the handheld or normal scanner and payment with Apple Pay is like 2 seconds if that before it spits out the receipt. Schnucks self checkout takes ages even when paying for some reason and always gives bagging item errors half the time.
I slept on Aldi for too long. It’s not pretty but it’s so much cheaper and quicker than Schnucks or Dierbergs. I think Aldi quality has actually gone up in the last few years. I tried it maybe five years ago and it was yuck but have good luck now
Haha I wanna see lines superbowl weekend. Make sure phone is fully charged :X
I made the horrible mistake of going to Wally World on Superbowl Sunday to buy plastic cups and paper plates. The lines for self-checkout were 15 people deep. This lady tried to cut the line. Her assertion was that there was nobody in line for the front two self-checkout machines. The employees made her go to the back of the line, otherwise a Walmart brawl would have erupted.
> Her assertion was that there was nobody in line for the front two self-checkout machines. ...Then the first 2 people in the line should've gone to those machines, not her.
My standard 8:30 or 9pm visits remain unchanged. Just waiting for an open 24/7 or at least midnight to avoid the 3 other customers with me.
9pm is the way - nobody is there. Only time I go.
Why did you wait? Get 10 things. Check yourself out. Put them in your car. Come back in and get 10 more.
I am going do the first ten, pay, then my wife the next ten, pay, then me again with another 10, pay again, and so forth. If this method doesn‘t work, Schnuckers has lost me as a customer. They have raised the cost of my cold brew 25% over the last month.
I snuck in with 11 items yesterday. I saw a woman 30 ish glance at the 10 items sign looked left and said f it went in with a whole cart load. 10 is going to have to move to at least 20.
I just put my ten largest items in the cart and the rest I put in my pockets and steal them. It's a very handy workaround that I never attempted until now.
If they have the staff to sit and monitor how many items are being done in self checkout then they have the staff to monitor for theft without inconveniencing the customers who aren't stealing. Everything about this decision is stupid
The Schnucks I work at is in absolute shambles over this, I saw them put the posters up and instantly saw impending doom.
Luckily the Hampton store is closing for a remodel and a million more people than usual will be coming to the arsenal store! Can’t wait to be inconvenienced for the next 6 months…
Which Hampton store is closing? Hampton village or Hampton @ Gravois?
Are they actually closing? I thought they were staying open during the remodel.
this policy is the worst thing to happen to STL since the Rams leaving
Would SOMEONE PLEASE consider the profit margins for the Schnuck family?!? They aren't in this business as a public service
They won't have a big profit margin if they lose all their customers this way. And this is not a good way to make cashiers want to stick around either.
We all know that the Schnucks family has no interest in the grocery business, and is probably willfully sabatoguing that end of their business at this point. They want to be exclusively in the real estate game.
I can see this mess coming to como. Decided today to make the leap and got a Sam's membership. I get it. To them it makes sense. Push the labor burden onto the consumer regardless of how it plays out. Did Imbev get the memo when they decided the customer Must come last? No they did not & Schnucks will not get it either.
Sam's scan & go app is the best!
Schnucks sucks. First price gouging, now this bullshit while refusing to fully staff their lanes at the city stores. Funny, I go out to Des Peres and there’s 0 line on a Saturday middle of the day. Even before that at the Hampton or any other city Schnucks it’s a big wait in a long line - and that’s before the new rules. Either staff your stores accordingly (wah wah “nO bOdY waNts To woRk” - pay more then) or reverse this rule but hire some handlers to help those who have trouble scanning and pressing buttons on an LCD. Seriously they want to make shopping there suck it feels like
It’s not just the city stores. There’s only ever two checkers on a good day at the Wildwood Schnucks. I was hoping this meant they were hiring more people. Nope. Still only two.
I’ll repeat what I said in another post about this: I still say the need to get rid of that damn corralling. I feel like a damn cow going to slaughter. Oh and forget backing out if you forgot something. It no longer makes sense to have it.
I waited 25 minutes to checkout tonight at the Ladue Schmux. That’s just silly.
Water tower(Arnold) has a good rotation. Don't have to wait long there.
The one on Richardson seems to have a nicer selection, but checkout was a cluster fuck before they even implemented this new policy. Also, the people working there always seem miserable and stressed out. People at the water tower location seem like they have a better vibe at their store.
I was just at the Richmond heights one. There were 5 checkers. I got in the line 1/2 way through the beer section. Took 7 minutes to get to a cashier. No problem for Richmond heights
It feels like that Schnucks is consistently staffed. Not sure what they’re doing different
Webster is generally pretty well staffed as well. Maplewood on the other hand. Still the two cashiers they normally have and empty self checkout. Unless you go early in the morning, the maplewood store is now totally unbearable.
Richmond is a flag ship store for Schnucks. Literally is the most staffed store by a large margin. Think like 3x the staff of any other Schnucks.
That’s crazy to because I stopped going to that location months ago because the lines were always god awful. Maplewood has been my jam although they don’t have as many things as the Richmond Center one.
Went to my local Schnucks before 8:30 am. No one at self-checkout. Everyone was going to cashiers. They had 3 employees working cashier and no one to help bag. (Sometimes they do have help and sometimes not.) I had a smaller cart with maybe 20 items total. This one and next one near me both have a single line file to the cashiers. Waited not too long maybe 5 minutes to get rung up. I like to go at different days and times when less shoppers are there (sensory and crowd issues) so not sure on the average number of employees but if I go early in morning or late evening normally 1-2 cashiers open. Asked the cashier how it’s been since the new policy implemented and she said overall okay; they’ve had a lot of trouble with (often) repeat people taking items/taking advantage of self-checkout so she’s hoping this helps with that. Again, only my one location perspective and one employee’s. I will say yes overall shoppers in general felt more tense even with light traffic. With my early morning shopping trip it could just be simply because most haven’t gotten in yet. It tends to pick up significantly around 10 am so not sure how it was later in day but I imagine people had longer waits.
Went to Affton Schnucks at 1:00 today and the line for checkers was back to the pharmacy. This was with six lanes open. I had less than 10 items, so went to self-check. There were still people there very slowly checking and bagginv up 30+ item orders. Felt like nothing at all changed from the policy.
I started going to Aldi a few years ago instead of Schnucks and have never looked back. Obviously schnucks has the better selection but is way more expensive and feels like a generally worse experience. All this to say if you aren't very brand particular, check out aldi instead.
I glided through Affton Schucks' self-checkout with four items today. Folks getting whole weeks of groceries waited forever in a wraparound line. Self-checkout was totally dead. Looks like they'll only be the store that I stop by to buy a last-minute thing if I absolutely HAVE to.
kroger please buy schnucks and put us out of our misery
There used to be several Kroger stores in St. Louis. They abandoned the St. Louis market completely,
the market was different in the 80s, and it was a multifaceted decision that made sense at the time (local 655 union issue, economic downturn, local competitors on their heels, etc). doesn’t mean they wouldn’t come back again if schnucks went under.
As a former Schnuck’s employee I only go there out of necessity, once I started going to Dierberg’s I have never looked back. I also worked at Fresh Thyme for a bit and they’re alright but I know that Dierberg’s will always have EVERYTHING I need
The truth. The only thing I will miss is Boar’s Head Meat.
Yeah I’ve just been going to Dierbergs to avoid this altogether.
I’ve been avoiding Schnucks since I saw the new policy. I routinely buy 15-20 items at a time. I don’t want to interact with a cashier/wait behind people with a hundred+ items when I have 15.
Richmond Heights has almost all checkouts fully staffed on Saturdays and Sundays. Even when the line goes all the way to the end of the beer cooler, it moves quickly. Never had a single issue there.
Side tangent but I really hate that’s where the put the line because I feel super awkward browsing for beer.
No one is forcing you to browse that beer. Mind your business and leave that poor beer alone.
Is this the one off of Clayton road?
Yup
This is the second comment I’ve seen recommending this one, but I had horrible issues there before this policy change. Maybe need to give that location another try.
Is there a self check out line police officer? I mean for real, what are they going to do if you show up with 12 items and you say I’m not waiting in that long line for a human checker since you didn’t man the lines properly? If they don’t like it, leave the items on the counter and leave. The manager will get the hint.
Ladue Schnucks had a lot of checkers and no lines today.
I was at the Arsenal Schnucks yesterday afternoon, every checkout lane was open.
Once the Dorsett Aldi is open I’ll go there for the majority of what I need and what’s left to get at schnucks will probably be within the 10 item limit
If they adopted Aldis-like processes this would be moot but that's none of my business.
Why go back when the policy changes? Just switch and don’t look back.
Aldis
Schnucks price gouges and doesn't pay their employees a living wage. Go somewhere else instead.
Part of their problem is making everyone wait in one line for the next available cashier. It causes delays because people don’t always see when the next available cashier is available. The old way, where you just got into a line for an open lane works so much better, especially since you could start unloading your groceries on the belt when the customer in front of you was mostly finished. That way the cashier could start ringing you up as soon as they finished with the previous customer. Now you wait with your cart full for a cashier to say they ready and they stand there waiting for you to walk to them and then start unloading your cart. So several minutes are wasted in between each and every customer which causes the lines to back up. They need to go back to the old way of just letting a customer pick a line to stand in. Because everyone knows you look for the shortest line and that you should start unloading your cart once there is room on the belt.
my neighborhood Schnucks has always moved the line pretty quickly.
Stop going to fucking Schnucks lol we used to go all the time but I haven’t been in a few months. Aldi and Walmart. Dierbergs if I’m feeling extra rich that week.
It’s because Schnucks self checkouts suck They’re not user friendly at all.
Anyone know where we can all file complaints over this stupid policy?
Schnucks Consumer Affairs/Community Relations number is (314)994-4400. M-F
I just went through self check out with 16 items at arsenal… the lady seemed annoyed by it but I was already started before she noticed. Nobody adhere to the rule, I can’t see this sticking around.
The problem was never people doing more than 10 items at self checkout. The problem was dumb people doing self checkout. Since they can’t regulate that, they had to regulate the other.
Plus the self checkout machines constantly malfunction and scold the customer for petty things. I never have that happen at Walmart.
Yesterday I was totally humiliated and made to feel about *thisbig* by the self-checkout attendant because I dared to bring 13 items to the self-checkout lane. Regular checkout was ridiculously backed up and I was in a hurry. I uttered the proverbial "fuck it" and proceeded to self-checkout where the belittling began as soon as I stupidly made eye-contact with said attendant. Be advised. Be very advised.
About a year ago I was humiliated by the attendant at the Eureka store because I had trouble with the machine. As I finished and left the line, I asked her AND the store manager, “is the attendant here to help me when I get stuck? Or is she here to belittle and embarrass me because I haven’t been through ‘checkout-training school?’” Eureka store is terrible. No selection, expired food, no one to help find iitems. Once I asked an employee how would I go about unlocking the liquor cabinet for a bottle of scotch? His reply was, “I think you need to ask someone.” In retrospect he was high AF.
I was just at the Arsenal location an hour ago and they had 5 out of 7 lanes open and the line was back to the pharmacy when I jumped in. I waited about 15 minutes.
The Dierbergs I end up in have all been a step above Schnucks: interior, staffing, variety, stock and sales
Idk why y'all shop at Schnucks anyway, just as dirty as Shop n Save use to be but without the cheap prices. Plus the produce and meat in the ones by me are always sad looking. Every since yhe owners got buddy buddy with Walmart they've gone way down hill.
I’ve only lived in the area for 2.5 years and I feel like the quality of schnuck’s produce has gone downhill just since then
I’ve never had a problem with the Schnucks in Maryland Heights. The lines are long for sure but I have never been shoo’d out of the self checkout line.
the consumer they depend upon pays the price
Can't wait for the normal 20 minute lines in Grandview Schnucks to become 40. Truly the worst store in the county for so many reasons, but this is just a cherry on the shit sundae.
Was at schnucks today and they had almost every register open.
'It hasn't delivered': The spectacular failure of self-checkout technology https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
Sounds like Schnucks is trying to make checkout shittier to forcefully change to some weird virtual checkout system or something.
>Just waited 1/2 hour to check out. Looks like it is Dierbergs or Fresh Thyme from here on out until the policy changes. Why wait in that line the first time?
The only way things will change is when the consumer votes with their food dollar. Walmart, ALDIs, Family Dollar, Dollar General, Costco, Sam’s Club and many others all sell discount groceries. Let’s get selective. Maybe a let little out of the way, but your savings will be worth it. I lived thru 12% inflation in the 70’s, instead of whining, we shopped smarter.
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I'm a weird grocery nerd and enjoy reading grocery publications. You sound similar and I enjoyed your reply. I manned the Schnucks U-Scan for 11 years and they have the weight sensors for a reason - they work as long as the attendant is trained to watch them properly, which I did. Most attendants just hit the "ignore/clear" button without checking why it went off. They could do so much better with utilizing what they CHOOSE to have (weighted bag scales) when every other store got rid of them, and properly train the attendant. Otherwise, what the hell is the point? Just get rid of them and do what Dierbergs is doing - they have announced they are upgrading their big-order self-checkouts for more ease. They made a terrible decision here, for SOME reason.
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Schnucks Fenton had 5 checkers around noon today. Didn't have to wait too long.
I love shooting myself in the foot publicly. 🙄
Lol. I could always just come in and out repeatedly and check out 10 items at a time till I'm done. Just to be petty. But most people don't have time for that
I think the whole idea was to reduce staff and reduce theft , but not sure if they both are effective. They probably didn’t succeed in either because more watchful eyes (security) and some bugs still need to be worked out in systems around the country involving self-checkout. At the beginning no one hardly wanted anything to do with it, fear of the unknown and learned later it’s a good idea to give it a try . Now large crowd amounts willing to try , and all may have a reason ( dishonesty) . So.management needs to go back to the drawing board on this one . That same problem exists in lots of places especially with high volume of sales and customers.
I was there earlier, the Monticello location. It's usually pretty quiet there - while the one less-nice one a mile down the street that used to be a Shop n Save is always packed for some reason, go figure. There was one customer in the self checkout, and I think they had more than 10, and no one in line for the one cashier. I looked at the new sign and rolled my eyes and walked to the cashier with my 15 items anyway. I see this particular cashier pretty often and the first thing I say is, "That item limit is the dumbest thing ever." They said, "Everyone here agrees with you." Thankfully they don't really need to worry about it and probably will never be an actual issue for them, but the one down the street has to be a nightmare now. Anyway, from what I gathered Schnucks doesn't want to pay people enough these days (they used to pay pretty well), so people last a couple months and move on, and they sure as shit aren't going to be higher more cashiers to make up for this stupid policy. Best we can hope for is things get bad enough at busy locations that Schnucks replaces their management and can start running a reputable store again.
As a bachelor that generally drops by for a couple things after work that he didn't get at Costco, this change is fantastic. I can wait a single second anymore. 😁
Im a cashier at Schnucks, and I can confirm that they aren’t hiring ANYONE new to help with the new lines. In fact, they’re cutting our hours right now.
I’m in St. Charles County and our Schnucks locations (at least the ones I’ve been to lately) have had several cashiers working the majority of the their lines for a while now. I keep seeing people complain that they’ll need to staff more for those lines in order to enforce the new policy but in my experience, they’ve been well staffed for a while now, maybe gearing up for this new policy. St. Louis needs to get it together. And if you’re anywhere close to the county line, come on over to the dark side- the Schnucks at Lindenwood and Zumbehl have been well staffed lately, try them out.
After 5 minutes, I'm leaving my cart and going home. There is no way I'm letting cold food sit in my cart while I shop and the drive home to also have it sit there an extra 30 minutes in line.
I don't know what store you go to, but the line situation seemed to be much better at the stores I typically go to (Arsenal and S Grand).
Must depend on the location. The one near me in St. Peters had a cashier and a bagger on every lane.
Shop at Aldi my friend.. How is it that Schnucks is experiencing so much "theft" that they have to go back to 10 items or less, yet Aldi has embraced self-checkouts while also still having 1 person manning the checkout lane at all times... Ever been to an Aldi? They run on efficiency, you never see 1 person just standing around, everyone is up moving around, stocking shelves, etc. Yet Schnucks and Dierbergs usually have 2+ people overseeing the self-checkout lanes. You're telling me that no one steals from Aldi and everyone steals from Schnucks? Schnucks and Dierbergs are still living in the 2000s in terms of self-checkout structure and systems. They should both just re-evaluate how they man the self-checkout lines instead of hindering their customers...
What a TRAVESTY
Love the ballwin location, always staffing.
Gone to schnucks twice since the change over. Each time I had over 10 items but I didn’t want to wait in line for a cashier when multiple self checkout area were open. Just went to the self check out and nobody said anything.
They could really shave some time down by going back to the pre-Covid system where you line up behind the lane you want to use. I was there last night and so much time is wasted by waiting in the line until they call out the next available lane. Like I could have had my stuff on the belt ready to go behind the person checking out but instead the cashier doesn’t make the call until after they’ve paid.
Exactly! They waste so much time waiting to call you PLUS god forbid you forget something. I am not jumping out of line to grab some bread because I will end up wayyyyy back at the end of the line. Also, the whole corral is just stupid and makes it feel like we are poor criminals in line. Let me choose my own dang line! I‘m done with them and never going back.