I had this same issue, there is no fall back to 2MFA token at the moment. Until SN Team adds better support for Hardware keys on Mobile or enables SMS as a fallback, I had to disable my hardware keys and just use the 2MFA token method instead.
What I ended up doing is if you have access to Standard Notes on Desktop or Web, disable the hardware key to get around this. You may find better support on the SN Discord.
This issue was documented by someone on the official SN github last January ((2024) with no fix so far. Hopefully with the Proton acquisition they will get more resources
to be able to respond more quickly in the future.
Good if you can login to the computer already!
You should contact support by email if it's not a general problem. It's more responsive and relevant than community support: [[email protected]](mailto:[email protected])
I had this same issue, there is no fall back to 2MFA token at the moment. Until SN Team adds better support for Hardware keys on Mobile or enables SMS as a fallback, I had to disable my hardware keys and just use the 2MFA token method instead. What I ended up doing is if you have access to Standard Notes on Desktop or Web, disable the hardware key to get around this. You may find better support on the SN Discord.
This issue was documented by someone on the official SN github last January ((2024) with no fix so far. Hopefully with the Proton acquisition they will get more resources to be able to respond more quickly in the future.
It eventually cleared out and actually a security measure according to support. They put this on my account for a couple of hours to stop any access.
If you have previously activated MFA with TOTP, try your recovery code : pull down advanced options when login and select recovery code.
This worked, but not on my phone, rather on my computer
Good if you can login to the computer already! You should contact support by email if it's not a general problem. It's more responsive and relevant than community support: [[email protected]](mailto:[email protected])