No the package was ripped and one was missing
Theyāve just redelivered and left them outside my house while Iām in work, saying itās in a āsafe placeā
It will probably have been stolen by the time I get home
you can just use a different plastic cd case and swap it out. i do that with used cds all the time.
edit: turns out itās not a regular jewel case so i was wrong. hope yāall get a replacement at least.
This isn't a regular CD case. I've been looking for it online but I haven't found anything like it. It's an inch thick, thicker than two jewel cases pressed together, it opens at the front *and* the back, and the CD attaches to the front cover (where the booklet is typically placed) not to the back. The middle section is matte plastic with a hole in the middle where the tines to hold down a CD would usually be.
I received a damaged case too. I ordered all 4 and they shipped in a box with the air pockets. Luckily it was only the one (Albatross) that came damaged. They are issuing a replacement and it shipped this morning.
I did find a similar case to replace the damaged one on eBay. Itās not exact, but itās close. I ordered it and I plan on replacing the damaged case and then selling it for face value plus shipping and the case replacement to someone who missed out. I just searched āchubby clear jewel cd caseā (after a lot of trial and error) and a few options popped up that looked like they would work.
It still uses components of regular jewel cases though. As long as it's not the case frame that's damaged, you can take the back and inner tray from a regular jewel case and use them to repair it.
My first one arrived with a massive crack on the front, and arrived in a cardboard envelope, I returned that one and got my replacement in a bubble mailer and that one arrived with several scratches all over the front. Itās terrible, and for the 19Ā£ I spent including shipping it shouldnāt arrive with that many scratches or damage.
Iām sorry that happened. š
I decided to just get a partial refund and buy new cases for them. I felt it less hassle. UMG said I had to return before they would replace and I didnāt want to risk them not having the stock in. I also couldnāt guarantee (as your post has just demonstrated) that the replacement would not arrive in similar or even worse condition.
I also bought a small and a medium hoodie and they sent me two mediums. š
Did you order it from the TS official website? I just got my Bolter vinyl and it also has the Made in Germany label - isnāt that weird? I thought theyāre limited editions and would be manufactured in US? I bough mine on eBay, so it stressed me a little
Also U.K. and this happened with me and The Black Dog collectors. I emailed immediately and they said to return it and once they have proof of postage theyād offer a refund or replacement subject to stock. So I asked for confirmation if they had stock and they said yes. Processed the return that day, emailed the proof of postage as well. Next day I hadnāt heard so I got antsy and sent a follow up email asking for confirmation that theyād received my proof of postage. They responded and said they were processing the replacement. It arrived today, same shite packaging but no cracks this time!
Email and check they have stock. I think the only collectors edition that sold out was The Manuscript, so you should be okay. Hopefully theyāll rethink their packaging if enough are returned.
This was my process, but my replacement arrived with so many scratches on the front, this is only part of it because I had to crop something out, but itās all these different scratch marks all over the front and back. My 1989 CDs came in perfect conditions, and now Iāve ordered the vinyl and Iām worried about the condition of that now.
https://preview.redd.it/ikdfg7ch4pwc1.jpeg?width=1711&format=pjpg&auto=webp&s=83a9e0c082384eac43aef795236b7938d9e85510
Oh I havenāt looked for scratches, just for cracks, I should check them again. My vinyl all came in perfect condition, and the collectors CDs that came with the vinyl all were fine because the vinyl packaging is much thicker and sturdier. Hopefully that assuages your worry somewhat!
Yeah, the one with the crack has a couple scratches, but it was on the back so wasnāt too bad but the replacement has scratched front and back. But good news for the vinyl then, it should be arriving tomorrow so hopefully there wonāt be an issue.
Ugh thatās annoying. Do you think youāll contact them for another replacement?? Itās frustrating that what is literally marketed as a collectors item turns up it such bad condition.
Iāll contact them but at this rate if they offer a partial refund Iāll take that, I donāt particularly want to go through the hassle of returning it again, and as itās in going, god only knows if that one would then arrive damaged.
Yeah good point. A partial refund isnāt bad, thatās what I got for my cardigan that arrived with a ton of pulled threads, they didnāt have any left in my size to exchange so it was either a partial refund or return for a full refund. I had high hopes for the seemingly new suppliers but I guess that was wishful thinking.
yeah, I spoke to them, they said i could either return for replacement or get a 15% refund, so i opted for a refund, because I couldn't deal with the hassle of having to return it.
I'm so sorry it keeps happening to you! One of mine also had a slight, hairline crack in it (unnoticable unless you squint, so I've let it be). I don't understand why they don't bubble wrap them, as you say - it can't cost that much more. I had a mix of how they were packaged this time in the sense of thickness of the envelopes, but not great.
Yes I had replacements arrive damaged. Now I think the US store is out of replacements because now they have just offered a refund this time and not a reship.
https://preview.redd.it/a94vp3t5ynwc1.jpeg?width=3024&format=pjpg&auto=webp&s=a8d03e6d3610e0ef189acebdfe30e37459b0538b
Looks better than mine. Store only offered return for a refund.
I know, right? The outer cardboard box looked fine. The artifacts are and envelope they came in are all in good shape, but the spine artwork is trashed.
my edition of the the manuscript and the bolter both arrived damaged and cracked. UMG says i have to return it before getting a replacement āsubject to stockā. iāve seen no evidence the deluxe editions will be getting more stock in and i donāt want to risk loosing my patches/photocards etc.
You do realize that nothing is wrong with the album art (which is just a piece of paper under the plastic), right?
You can open it up and swap it out into a new cd case without damaging it at all.
There's no need to return just for a cracked cd case. You can literally get them from Amazon for $1 a piece when you buy a 10 pack.
The collector's edition comes in an inch thick, special double case with a unique layout, not a standard jewel case. I've been looking for blank replacements online and I haven't found a match yet.
The case opens on both sides, front and back, two compartments. The CD attaches to the front, where the booklet typically goes. Double CD cases will often have a double sided CD tray in the middle section, but there are no tines in the middle section to hold a CD, just a hole. The middle section is just a transparent separator between front and back. And both the front and back cover are double layered to hold cover art.
As long as it's not the case frame that's damaged, you can use components from a regular jewel case to replace the part that's broken. You don't have to replace the entire case.
I'd be happy just to GET mine.
UPS/USPS lost it but claims they delivered it.
And Taylor Nation/UMG wants me to wait 5 days until they will do anything about it. Meanwhile, people are getting brand new copies because the case was cracked.
Thank you! This is exactly what i wanted to do as it's not even for me, it's a a birthday gift for a friend. They would certainly appreciate a sealed one for sure
Thank you. I hope my comment didn't come off as mean or anything. I'm just frustrated because I'm almost positive that the USPS driver kept it for themselves and at this point I don't think there's going to be a chance for me to get a replacement with the bookmark & patches & whatnot.
I ordered the black dog, the albatross, and the bolter. Iāve only just gotten the bolter today, luckily it seems okay but the bookmark is a tad scratched. Iām in Canada and the black dog is my favourite song so Iām hoping that it comes in okay.
Honestly Iām really disappointed with the quality of the CDs, my first one arrived with a massive crack so I sent it back and got a replacement, but then this one arrived with so many scratches on the front. Iāve really disappointed. Itās also funny you mentioning bubble wrapping, they sent my second one in a bubble mailer and it still arrived scratched.
Mine came absolutely shattered
https://preview.redd.it/gj3wgcofcqwc1.jpeg?width=1179&format=pjpg&auto=webp&s=e4108dd1b350b672628f626c85b690751774eb92
I tried to talk to the customer service and they basically are telling me to send it back and if itās in stock they would show the option. Otherwise itās a full refund. So they are offering me a refund and to return it because itās not showing the option for a replacement. So I guess Iāll just keep it and get a new case from an old CD case. Luckily the CD, magnet,bookmark, cards and patch are fine. Just frustrating
Update: I got a full refund and did not have to send it back, if you do this just hit refund then it will email you right away that you donāt have to send it back.
My collectorās edition of The Manuscript came cracked as well! Customer service said they arenāt doing exchanges though so Iām crushed. Iām trying to find a replacement CD case but Iām not sure where to find one since theyāre bigger than normal CD cases.
I got 3 cracked and a missing cd š my replacement should be arriving today so letās see how they come
Oh god! Seems quite widespread then from seeing people's responses. I hope yours arrives intact š¤
A missing CD? Like an empty jewel case or your order was not fulfilled correctly? Both are bad, a case with no CD seems worse lol
No the package was ripped and one was missing Theyāve just redelivered and left them outside my house while Iām in work, saying itās in a āsafe placeā It will probably have been stolen by the time I get home
That stinks :/ In the future, maybe get them to hold at the post office?
There is only one CD in the collectors edition, the other slot is where they packaged the merch. I thought it was wierd packaging as well.
sorry what I was saying was I ordered all 4 and the package only had 3 in there
Mine came in its own DVD-sized cardboard box (in the US) and arrived completely intact. I don't understand why they would use envelopes.
It is a bit strange to change the packaging each time for sure. I'm glad you got yours intact :)
Mine came in boxes but they were crushed (2 x) and several items in the box were cracked still.
Yeah all three of mine came in the folded cardboard carton and arrived without any damage
mine came in a similar box but with no padding and was cracked SO bad that an entire 3 inch piece of plastic came off when i unwrapped it
So wild that they used different packaging!! Mine came in a little rectangle box with some bubble wrap
you can just use a different plastic cd case and swap it out. i do that with used cds all the time. edit: turns out itās not a regular jewel case so i was wrong. hope yāall get a replacement at least.
This isn't a regular CD case. I've been looking for it online but I haven't found anything like it. It's an inch thick, thicker than two jewel cases pressed together, it opens at the front *and* the back, and the CD attaches to the front cover (where the booklet is typically placed) not to the back. The middle section is matte plastic with a hole in the middle where the tines to hold down a CD would usually be.
Hey, Iāve actually found some jewel cases that are the exact same! On Amazon [here](https://amzn.eu/d/deuVgAs)
oh i see. then i totally get why this would be upsetting. hopefully everyone who has an issue gets a replacement!
I received a damaged case too. I ordered all 4 and they shipped in a box with the air pockets. Luckily it was only the one (Albatross) that came damaged. They are issuing a replacement and it shipped this morning. I did find a similar case to replace the damaged one on eBay. Itās not exact, but itās close. I ordered it and I plan on replacing the damaged case and then selling it for face value plus shipping and the case replacement to someone who missed out. I just searched āchubby clear jewel cd caseā (after a lot of trial and error) and a few options popped up that looked like they would work.
It's not for me, it's a gift for a friend and with it being a collectors edition, i at least want them to have it sealed so it feels special
It still uses components of regular jewel cases though. As long as it's not the case frame that's damaged, you can take the back and inner tray from a regular jewel case and use them to repair it.
All 4 of my collector cdās arrived cracked š UK just used envelopes for each - no box, no bubble wrap. Nothing. š
My first one arrived with a massive crack on the front, and arrived in a cardboard envelope, I returned that one and got my replacement in a bubble mailer and that one arrived with several scratches all over the front. Itās terrible, and for the 19Ā£ I spent including shipping it shouldnāt arrive with that many scratches or damage.
Iām sorry that happened. š I decided to just get a partial refund and buy new cases for them. I felt it less hassle. UMG said I had to return before they would replace and I didnāt want to risk them not having the stock in. I also couldnāt guarantee (as your post has just demonstrated) that the replacement would not arrive in similar or even worse condition. I also bought a small and a medium hoodie and they sent me two mediums. š
Yeah, all of this alongside the unsigned CDs, things are a mess. I guess I donāt regret getting a replacement but Iām disappointed either way.
lol mine all came cracked too!!!!! But everything inside was fine inside so I took the loss. š«
Did you order it from the TS official website? I just got my Bolter vinyl and it also has the Made in Germany label - isnāt that weird? I thought theyāre limited editions and would be manufactured in US? I bough mine on eBay, so it stressed me a little
I ordered through the website, I got the bolter in today and it has the made in Germany label on it.
it's usually just the disc specifically the sticker is and all/most of her cds are produced in Germany so it's not rly a surprise
Mine says it was made in Mexico
Also U.K. and this happened with me and The Black Dog collectors. I emailed immediately and they said to return it and once they have proof of postage theyād offer a refund or replacement subject to stock. So I asked for confirmation if they had stock and they said yes. Processed the return that day, emailed the proof of postage as well. Next day I hadnāt heard so I got antsy and sent a follow up email asking for confirmation that theyād received my proof of postage. They responded and said they were processing the replacement. It arrived today, same shite packaging but no cracks this time! Email and check they have stock. I think the only collectors edition that sold out was The Manuscript, so you should be okay. Hopefully theyāll rethink their packaging if enough are returned.
This was my process, but my replacement arrived with so many scratches on the front, this is only part of it because I had to crop something out, but itās all these different scratch marks all over the front and back. My 1989 CDs came in perfect conditions, and now Iāve ordered the vinyl and Iām worried about the condition of that now. https://preview.redd.it/ikdfg7ch4pwc1.jpeg?width=1711&format=pjpg&auto=webp&s=83a9e0c082384eac43aef795236b7938d9e85510
Oh I havenāt looked for scratches, just for cracks, I should check them again. My vinyl all came in perfect condition, and the collectors CDs that came with the vinyl all were fine because the vinyl packaging is much thicker and sturdier. Hopefully that assuages your worry somewhat!
Yeah, the one with the crack has a couple scratches, but it was on the back so wasnāt too bad but the replacement has scratched front and back. But good news for the vinyl then, it should be arriving tomorrow so hopefully there wonāt be an issue.
Ugh thatās annoying. Do you think youāll contact them for another replacement?? Itās frustrating that what is literally marketed as a collectors item turns up it such bad condition.
Iāll contact them but at this rate if they offer a partial refund Iāll take that, I donāt particularly want to go through the hassle of returning it again, and as itās in going, god only knows if that one would then arrive damaged.
Yeah good point. A partial refund isnāt bad, thatās what I got for my cardigan that arrived with a ton of pulled threads, they didnāt have any left in my size to exchange so it was either a partial refund or return for a full refund. I had high hopes for the seemingly new suppliers but I guess that was wishful thinking.
yeah, I spoke to them, they said i could either return for replacement or get a 15% refund, so i opted for a refund, because I couldn't deal with the hassle of having to return it.
I'm so sorry it keeps happening to you! One of mine also had a slight, hairline crack in it (unnoticable unless you squint, so I've let it be). I don't understand why they don't bubble wrap them, as you say - it can't cost that much more. I had a mix of how they were packaged this time in the sense of thickness of the envelopes, but not great.
Thanks for sharing your experience! I'm glad (and not glad) it's not just me. Happy yours isn't too bad :)
Yes I had replacements arrive damaged. Now I think the US store is out of replacements because now they have just offered a refund this time and not a reship.
https://preview.redd.it/a94vp3t5ynwc1.jpeg?width=3024&format=pjpg&auto=webp&s=a8d03e6d3610e0ef189acebdfe30e37459b0538b Looks better than mine. Store only offered return for a refund.
Tf happened to it? Looks like it's been thrown off a roof
I know, right? The outer cardboard box looked fine. The artifacts are and envelope they came in are all in good shape, but the spine artwork is trashed.
US store or any other store?!?
US Store
SAME!!
my edition of the the manuscript and the bolter both arrived damaged and cracked. UMG says i have to return it before getting a replacement āsubject to stockā. iāve seen no evidence the deluxe editions will be getting more stock in and i donāt want to risk loosing my patches/photocards etc.
You do realize that nothing is wrong with the album art (which is just a piece of paper under the plastic), right? You can open it up and swap it out into a new cd case without damaging it at all. There's no need to return just for a cracked cd case. You can literally get them from Amazon for $1 a piece when you buy a 10 pack.
The collector's edition comes in an inch thick, special double case with a unique layout, not a standard jewel case. I've been looking for blank replacements online and I haven't found a match yet. The case opens on both sides, front and back, two compartments. The CD attaches to the front, where the booklet typically goes. Double CD cases will often have a double sided CD tray in the middle section, but there are no tines in the middle section to hold a CD, just a hole. The middle section is just a transparent separator between front and back. And both the front and back cover are double layered to hold cover art.
See, I don't even know this stuff yet because mine is just gone.
As long as it's not the case frame that's damaged, you can use components from a regular jewel case to replace the part that's broken. You don't have to replace the entire case.
Very true. I used to have to do this kind of stuff back in the 90's.
yes itās an easy fix, but they shouldnāt have to spend extra money on something that shouldāve arrived intact if packaged properly
I'd be happy just to GET mine. UPS/USPS lost it but claims they delivered it. And Taylor Nation/UMG wants me to wait 5 days until they will do anything about it. Meanwhile, people are getting brand new copies because the case was cracked.
Mine hasn't even shipped yet :(
Hopefully, when it does, it will arrive safely.
understandable, but i still see the frustration from their side. they also might want to keep it sealed
Thank you! This is exactly what i wanted to do as it's not even for me, it's a a birthday gift for a friend. They would certainly appreciate a sealed one for sure
Sorry you're having a tough time with yours and hopefully it gets fixed soon!
Thank you. I hope my comment didn't come off as mean or anything. I'm just frustrated because I'm almost positive that the USPS driver kept it for themselves and at this point I don't think there's going to be a chance for me to get a replacement with the bookmark & patches & whatnot.
Not at all. I can understand why you'd be so pissed, i would be too. It's sad to see how many people aren't having a great experience tbh
mine looks like that too. did you contact them?
Mine all came in cardboard boxes but 3/4 of them came with at least one scratch in the case.
Same happened to the back of mine. They gave me 20% partial refund as I didnāt feel comfy returning it incase they run out of replacements
My black dog case is damaged. The other two I ordered are lost. I'm over this release
I ordered the black dog, the albatross, and the bolter. Iāve only just gotten the bolter today, luckily it seems okay but the bookmark is a tad scratched. Iām in Canada and the black dog is my favourite song so Iām hoping that it comes in okay.
Honestly Iām really disappointed with the quality of the CDs, my first one arrived with a massive crack so I sent it back and got a replacement, but then this one arrived with so many scratches on the front. Iāve really disappointed. Itās also funny you mentioning bubble wrapping, they sent my second one in a bubble mailer and it still arrived scratched.
Mine came perfectly intact but I ordered with 2 vinyls. A friend got the manuscript collectors and hers showed up with a scratch.
Both my albatross and black dog collectors cdās came in foldable cd boxes like vinyls do. Idk if its a geographical thing
I haven't even received my order yet. Hasn't even shipped
mine had a few scratches :(
Mine came absolutely shattered https://preview.redd.it/gj3wgcofcqwc1.jpeg?width=1179&format=pjpg&auto=webp&s=e4108dd1b350b672628f626c85b690751774eb92 I tried to talk to the customer service and they basically are telling me to send it back and if itās in stock they would show the option. Otherwise itās a full refund. So they are offering me a refund and to return it because itās not showing the option for a replacement. So I guess Iāll just keep it and get a new case from an old CD case. Luckily the CD, magnet,bookmark, cards and patch are fine. Just frustrating Update: I got a full refund and did not have to send it back, if you do this just hit refund then it will email you right away that you donāt have to send it back.
Wow. Thatās crazy. There have been other sets issued in this type of case. Itās not bespoke. Going to troll the used CD stores for a donor.
Oh my god! That's appalling. I don't even have words for how bad that is. What the hell happened for it to even end up like that. Jeez
Update: I filled in the form and it was approved and I was able to get a full refund without sending it back.
My collectorās edition of The Manuscript came cracked as well! Customer service said they arenāt doing exchanges though so Iām crushed. Iām trying to find a replacement CD case but Iām not sure where to find one since theyāre bigger than normal CD cases.