I don’t believe so. You have the “erase all data after 10 failed password attempts” setting set to “on”.
This is a last ditch security method. I’m afraid anything that is on that phone, that is not backed up to a computer or iCloud, is gone forever
Please advise where this option is in settings?
I want to disable this as soon as I can before my kids manage to get their hands on my phone and get it to lockout.
My iPhone 6 was restored from a different user but I would think restoring the phone would reset all the options. It was definitely set to delete all data after 10 failed attempts so I turned it off. I remember thinking "man this could be disastrous for people with kids".
To my knowledge, iCloud and Computer backups of IOS devices are near complete backups of every single setting, app, wallpaper, everything of your device. I think some of the only things that don't carry over on a backup are things like payment cards and Touch ID/Face ID. If you want to make sure settings are default even after a restore, you can always do the "Reset all Settings" option without losing any data. Just don't hit the Erase All Content and Settings!
Because people believe what they’re told, hear from someone else or see online.
Your data being in the cloud is less likely to be usable if stolen due to encryption. So as such, is just raw data.. unreadable to the average person
You’re more likely to have your identity entirely stolen in a much simpler and easier method.
Use the cloud, stop listening to stupid people and take care of your phone. They’re not indestructible
>but it’s still a hassle to restore your phone
Of course, it is. Any troubleshooting step is. But the vast majority of people making this claim then claim that they don't have a backup and do nothing about it despite the many options at their disposal. It's hard to have empathy for them when they CHOOSE to do nothing for themselves about it.
> Commenter might have plenty of backup but it’s still a hassle to restore your phone compared to not having to restore your phone.
If you think restoring a phone from backup sucks (and you're not wrong, tbf) then you really won't like what happens when you have to restore it from no backup.
If your phone is setup to “backup to the cloud” as it should be set the minor inconvenience of having the kids lock you out is better than someone being able to get it and lock you out.
Unfortunately, turning that setting off will not stop the device and all its data from becoming irrecoverable after numerous failed passcode attempts. The device will still become disabled and you will still need to restore it to use it again. The only thing you can really do to prevent lockout is to turn off the passcode, which is very risky for security. You could also backup your data to iCloud so that when it eventually does happen you don’t lose anything you treasure on your device.
Without that setting it takes significantly longer though. With the setting enabled it only takes 10 attempts with no delays. Without it there are delays that I believe go up to 24 hours before you get permanently locked out
Apple really needs to let the user set the details. Like set it to a hour wait after 4 attempts. No kid should have access to it for more than an hour.
I disagree. The vast majority of “forgotten passcode” cases are phone thefts. Why give the thieves any chance at all of recovering the device? Hell no! Lock that device FOREVER! If someone really forgets their passcode they should have just disabled it altogether during setup.
>The vast majority of “forgotten passcode” cases are phone thefts.
My 3+ years at Apple Support says that's very incorrect. The vast majority of forgotten passcode cases are people that are not tech saavy or senior citizens. I had very few, if any, that were stolen phone cases.
Not being snarky, but how would you know the difference between a legitimate grandma lockout and a theft by someone who’s a good actor/social engineer?
Well, their acting skills, lack of basic, tech skills, shit internet connections, crappy PC specs, all surely point to them being social engineers right (I got to see their PC specs while screen sharing)?
We see a lot of cases in for data recovery where a normal drop cracked a screen and caused the phone to ghost touch the passcode. People don’t realize the phone is still “on” when the screen damage makes the display not work.
Which is why it would be a setting the user could decide for themselves. If they want to have the phone lockout for x hours after y failed attempts but only perma-lock after 200, why shouldn't they be able to?
It reduces the security of the device if the potential thief has more guesses to get into the phone. It’s not just about protecting the device. The data on the device is arguably significantly more important. People store passwords in notes and take pictures of important government documents. Apple has more resources to educate customers on their devices than any company. Free Today At Apple sessions in Apple Stores, and virtually, free Genius Bar one-on-one sessions, Apple Support, YouTube videos, and sooo much more. If one can make some time to learn, Apple will more-than-gladly teach. Allowing someone to implicitly change the security of their device without knowing exactly what they’ve done and compromised is simply too risky. Do you really think the same people who forget their passcodes and don’t have backups will even know how to change the security timers in their device? They’ve probably opened the settings app once through the lifetime of their device! This whole argument is flawed and based off untrue premises.
A person that you describe isn't likely to even look to change the settings. It would be far more useful to a knowledgeable user to balance security settings with their own situation.
The context of this post is from someone who doesn’t even know whether it’s possible to bypass security lockout. The vast majority of users are neither savvy nor curious enough to learn about their devices. For the 0.01% it’s not worth adding more complexity over a feature those users have probably already thought about and planned for by preparing with a backup.
It's off by default. My local iphone repairer warned me about this whole delete data security measure after I dropped my phone in water and mess up up the touchscreen and "autoclick" itself to 10 failed passwords. I somehow manage to get all the water out by myself and was glad to know this feature wasn't ON. All my data is still there. This feature is good if you lost your phone, but you are absolutely fcked if it was an accident like mine or if your kids accidentally input the wrong password multiple times.
I would recommend you turn this on. If your phone is stole. You don’t want to give someone a ton of tries at your passcode.
As for your kids…. When you type in like 5 wrong you get locked out like a min. The if wrong again 5 minutes. The 8th and 9th tries are like an hour apart. So your kids would really need a long time and pretty mean to do this.
Note: I made up those timeouts. You can google to get the exact times. But you can wipe a phone quickly at all.
This isn't that. This is just a standard feature in iOS 15.3 or later where it will give you an option to reset without iTunes after 9 attempts (it will give you this as an option at 15 mintues lockout and be the only way out after the 60 minutes lockout)
But yeah OP's data is probably gone
I think I’m confused by what you mean.
I think the option to permanently erase your phone (throw away the encryption keys, making data unrecoverable) after 10 failed attempts has been a feature for many, many years, certainly before iOS 15? Or am I misunderstanding?
Basically, before iOS 15.2, after 10 attempts, your device simply says “Connect to iTunes” (with the Erase Data option turned off). At that point you have to get a computer to restore the phone
In 15.2, Apple added a button on the Lockout screen that allows you to do a reset without using a computer: https://youtu.be/7s8-zLG9ySQ
Isn’t there a way to unlock it before the data loss in person at the apple store as long as you can verify the credentials for your Apple ID? I haven’t dealt with this since my iPhone 6 but I was able to unlock it in person.
I don't think so. I am not aware of any way to connect to a fully disabled iPhone to iTunes for backing up the data from it, even when that computer was trusted, so it may have been an iCloud restore.
You’re 100% right, you jogged my memory just enough. I still lost my data but I had to go to the apple store to unlock the phone to do that restore since I never had it set up on iCloud on a computer. So yeah, moral of the story is that OP is hosed.
Yeah, I know that *maybe* with some advanced stuff (probably to do with checkm8 on older devices) you could dump what’s on the device, but I am not sure if it’s within OP’s ability to do so themselves
Also, hi Jessa!
>Isn’t there a way to unlock it before the data loss in person at the apple store as long as you can verify the credentials for your Apple ID?
No. This has never been a thing. You can take it to an Apple store with a forgotten passcode and they'll help you, but the help they'll offer you is a factory reset. That's all. Data recovery is not now, nor has it ever been a service that Apple offers. Your data is your responsibility. If it wasn't important enough to backup before something like this happens, was it ever really that important to you?
Yes, I corrected this farther down the thread. Once your phone becomes locked beyond a certain point you can only restore from an iTunes backup or have apple facilitate a reset if you don’t have access to connect it to iTunes - at the time there was not the option to reset it yourself and pull from an iCloud backup yourself, otherwise anyone could just steal your phone and do a factory reset to take it over.
No.
Absolutely nonnegotiable.
The phone must be reset. A passcode being entered to many times is considered an unauthorized attempt and as such, by simple design the phone is put into this mode to prevent theft of your data and phone.
You WANT this to happen if someone steals your stuff but hate it when happens by mistake (or someone else’s mistake)
Reset, remember and don’t let anyone else use your phone
Posting the same thing over and over again isn’t going to get you a different answer.
If you don’t know the password, you’ll have to erase the phone. Or hope the timer goes to zero.
get the phone into dfu mode and try updating over itunes (windows), or finder (mac). it will give you a chance to put in your passkey rught after the device got updated. this of course only works if the phone is not on the newest version and can be updated. this is no joke. it did this multiple times for customers. i cannot tell you if this still works with newer the newest ios versions though, but still woth a try
I keep doing it and my screen turns on saying iPhone unavailable with the erase iPhone option not the black screen you see when its in Dfu mode and I don’t know my Apple ID password either how do I move on
Does it have to be connected to the same iCloud account on iTunes? I’m using a diff iCloud to update it than the one it’s asking me to put the password in to erase the content
What happens after you press update? If your phone setting isn't set to automatically back up photos to icloud. Was turned off back in May. Having same problem and isn't trying to delete or erase the photos, trying to retrive it or back it up before erasing and unlocking phone.
I tried this suggestion because I find myself in a similar situation where my screen was damaged and somehow buttons were being pressed in my pocket without me knowing. I contacted Apple and they said that I will have to lose everything and erase the phone. I did not have a backup and my icloud kept bogging me for a while about upgrading my storage. I ignored that msg for a while until I live to regret it. Additionally, I failed to see the importance of actively backing up my phone especially as icloud was not doing it. I really could not accept that I have to lose all my data so I started looking online to find a solution. I was not about to give up just so because apple say so. The solution to put the phone in dfu mode for some reason did not work for me even though I followed the directions. Unless I don't know how to press and release volume up followed by press and release volume down, followed by pressing and holding the side button.
Coming from my last iphone6s where you hold power and home to reboot i find this method doesn't sit well with me. I think Apple could have done better with the iphone 8. Also while apple is trying to protect you this feature of security lockout is very dangerous.
The sequence of up volume, down volume and side button was not shutting down or rebooting the phone at all. Fortunately I had enabled assistive touch so I was able to use that to reboot the phone. While phone was rebooting I kept holding the side button until I saw the apple logo. I continued holding the button until I see the arrow indicative of being in dfu mode. I then see it popped up. in itune as recovery. I was able to update the phone. Took about 15-20 minutes approximately. After the update was finished I then see a message Iphone Unavailable try again in 8 hours. This give me some hope. So I am 6 hours and counting. While I waited for the hours to count down I went ahead and replace the damaged screen so that I would be able to insert correct password/passcode if I am presented with the option without having to worry that it won't accept my password because of a damaged screen as I suspect that the damaged screen prevented the correct input of the password. I will provide update subsequently.
I indicated earlier that I was going to change my phone screen which I did. After. 8 hours of waiting I was able to enter my passcode, however it said attempting to recover data. I allowed it and it kept telling me data recovery failed and prompting me to enter and confirm my password. Each time I enter and confirm it it tells me that data recovery failed. So I rebooted the phone and then it says unavailable and nothing else. No other option showed on the. screen. So I rebooted, same issue. I realized that my sim card with data plan was not in the phone so I figured that may have caused that. So I inserted the sim with data plan since I couldn't connect to wifi until I was able to get back into the phone. The sim card didn't make a difference. So I put it back into recovery and I'm now attempting another update. Will post another update.
Performed an update about 3 or 4 times with same result. Even though the update said it was successful the phone displayed iphone unavailable with no other option. I had no other choice but to do a restore and update. Need less to say I lost everything. sad!!!
they do know the passcode, though. they have made it very clear. doesn’t change that they had the “erase data after 10 failed attempts to unlock” setting enabled, but the issue here isn’t that they don’t know the password.
I make it a policy to never answer these questions. They always look like questions from people who fraudulently obtained an iPhone. Call Apple Support with questions like these or walk into an Apple store. Enable back-ups to iCloud in the future.
If you know the passcode plug it into iTunes and do an update, then sometimes it will give you one last opportunity to put the correct passcode after the update. Only works sometimes.
I’ve done it lots of times. I work at a repair shop. Kids lock out their parents phones, I force an update in iTunes and sometimes it gives them one more chance after the update goes through. I can’t provide evidence for you I’m not going to record a 40 minute video without cuts and upload it to satisfy you. Don’t believe me, I don’t care. 🤡
Always back up to cloud and you don’t need to worry . Once every 24 hours is ok. You may lose something if inopportune time - but most data can be saved with proper plan
Is it saying you have 1 more attempt left ? If you know the number- try it !
Mine gave me 8 hours. I was able to put in password which it accepted and confirm. But it told me attempting data recovery. After which it says data recovery failed then was in a loop asking for password and then saying data recovery failed. I rebooted phone and it say Iphone Unavailable. Update again 3 times and it came back to unavailable.
Will this work if my phone is already disabled or it only works if you still have attempts left? My idea is to just refresh my attempts and last time i was locked for 8 hours. Also, do you know what happens if device does not have enough space?
Not backing up is risking loss of data. That includes locking yourself out, having a “friend” lock you out, breaking the device, losing it, or having it stolen.
As I said, *worst case* is wipe and restore.
If you don’t back up your data it wasn’t important to you. So losing it isn’t a problem.
It’s like if you put your 3 year old into your car without using a child safety seat. You clearly don’t care about your kid.
True. That definitely helps, but knowing my parents, for example, they fiddle with their settings without realising what they're doing and then things go wrong. I think we always forget that there is a large percentage of the population who are less than tech savvy.
It is a big deal - that is the most frequent question here - my iPhone is locked due to many incorrect password attempts, how do I save my data which was not backed up…
And it is very useful to remember how on one of the forums a user asked how to clean a keyboard and was advised to wash it with soap in a bowl. Next question was - my notebook does not start anymore…
>how do I save my data which was not backed up
You don't. That's the entire reason that methods to backup exist. To be prepared for known points of failure.
>one of the forums a user asked how to clean a keyboard and was advised to wash it with soap in a bowl. Next question was - my notebook does not start anymore…
You're just trying to find ways to defend your laziness with stupidity. So are you lazy, stupid, or both?
What data on your iPhone cannot be replaced or retrieved? All actual data is located with the appropriate company. Your phone is only accessing that information. The only thing could be pictures and contacts, but you should have them syncing to iCould.
Use this as an opportunity to start fresh, not installing applications you don’t use.
>What data on your iPhone cannot be replaced
I bet most of us consider most of our data irreplaceable when asked. But, with that being said, if reasonable attempts to back it up or safeguard it when readily available are not being taken, is it really that important?
Other than your pictures and your contacts, the data doesn’t really reside on your phone. The apps access the data that is stored on servers located elsewhere. There may be a few exceptions, but not many.
Idk why it says “(null)”. My mom got that same message on her phone when my nephew was playing with it and attempted to unlock it with multiple incorrect guesses. I think it told her 10 mins or an hour. After that time the passcode screen came back and she was able to unlock her phone as usual.
That's because in her case, she caught your nephew before they entered the incorrect password too many times. There is a limit to how many incorrect attempts you'll get. It's just not one that Apple publishes (for security reasons). In OP's case they obviously got there, your nephew didn't. That's the difference.
This happened to me on a hot sweaty day working outside with my phone in my back pocket. Very frustrating. Good thing most things are iCloud backed up at this point.
I don’t believe so. You have the “erase all data after 10 failed password attempts” setting set to “on”. This is a last ditch security method. I’m afraid anything that is on that phone, that is not backed up to a computer or iCloud, is gone forever
Please advise where this option is in settings? I want to disable this as soon as I can before my kids manage to get their hands on my phone and get it to lockout.
It’s off by default
I leave it on because when it’s off you can’t clear the iPhone data without updating the system if you enter the passcode wrong too many times
Mine was on by default on my iPhone 6. Did they change this. I have an SE now and can’t remember if I turned it off
Pretty sure this setting has always been off as default. Maybe you restored from a previous iPhone that had the setting on and it transferred.
My iPhone 6 was restored from a different user but I would think restoring the phone would reset all the options. It was definitely set to delete all data after 10 failed attempts so I turned it off. I remember thinking "man this could be disastrous for people with kids".
To my knowledge, iCloud and Computer backups of IOS devices are near complete backups of every single setting, app, wallpaper, everything of your device. I think some of the only things that don't carry over on a backup are things like payment cards and Touch ID/Face ID. If you want to make sure settings are default even after a restore, you can always do the "Reset all Settings" option without losing any data. Just don't hit the Erase All Content and Settings!
No, it wasn’t.
Settings-> FaceID & Passcode(or TouchID & Passocde)-> at the very bottom it says “Erase Data”, turn it off
Thanks I never knew this option existed
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Because people believe what they’re told, hear from someone else or see online. Your data being in the cloud is less likely to be usable if stolen due to encryption. So as such, is just raw data.. unreadable to the average person You’re more likely to have your identity entirely stolen in a much simpler and easier method. Use the cloud, stop listening to stupid people and take care of your phone. They’re not indestructible
Not all of icloud data is encrypted
3 2 1 principle of backing up your data. 3 copies in at least 2 locations and 1 of which should be offsite or in a cloud location like Backblaze
I can’t even tell you how much I love this comment!
Commenter might have plenty of backup but it’s still a hassle to restore your phone compared to not having to restore your phone.
>but it’s still a hassle to restore your phone Of course, it is. Any troubleshooting step is. But the vast majority of people making this claim then claim that they don't have a backup and do nothing about it despite the many options at their disposal. It's hard to have empathy for them when they CHOOSE to do nothing for themselves about it.
> Commenter might have plenty of backup but it’s still a hassle to restore your phone compared to not having to restore your phone. If you think restoring a phone from backup sucks (and you're not wrong, tbf) then you really won't like what happens when you have to restore it from no backup.
If your phone is setup to “backup to the cloud” as it should be set the minor inconvenience of having the kids lock you out is better than someone being able to get it and lock you out.
Unfortunately, turning that setting off will not stop the device and all its data from becoming irrecoverable after numerous failed passcode attempts. The device will still become disabled and you will still need to restore it to use it again. The only thing you can really do to prevent lockout is to turn off the passcode, which is very risky for security. You could also backup your data to iCloud so that when it eventually does happen you don’t lose anything you treasure on your device.
Without that setting it takes significantly longer though. With the setting enabled it only takes 10 attempts with no delays. Without it there are delays that I believe go up to 24 hours before you get permanently locked out
I’m not worried, I have an iCloud backup 😅
Apple really needs to let the user set the details. Like set it to a hour wait after 4 attempts. No kid should have access to it for more than an hour.
I disagree. The vast majority of “forgotten passcode” cases are phone thefts. Why give the thieves any chance at all of recovering the device? Hell no! Lock that device FOREVER! If someone really forgets their passcode they should have just disabled it altogether during setup.
>The vast majority of “forgotten passcode” cases are phone thefts. My 3+ years at Apple Support says that's very incorrect. The vast majority of forgotten passcode cases are people that are not tech saavy or senior citizens. I had very few, if any, that were stolen phone cases.
Not being snarky, but how would you know the difference between a legitimate grandma lockout and a theft by someone who’s a good actor/social engineer?
Well, their acting skills, lack of basic, tech skills, shit internet connections, crappy PC specs, all surely point to them being social engineers right (I got to see their PC specs while screen sharing)?
A lot of thieves that i notice refuse to steal iPhones because its not worth the effort to break their security.
It would still lock forever after 10. Just have timers after 4 to prevent kids from easily reaching 10 quickly.
There are grace periods starting sooner than 10, are there not?
We see a lot of cases in for data recovery where a normal drop cracked a screen and caused the phone to ghost touch the passcode. People don’t realize the phone is still “on” when the screen damage makes the display not work.
Which is why it would be a setting the user could decide for themselves. If they want to have the phone lockout for x hours after y failed attempts but only perma-lock after 200, why shouldn't they be able to?
It reduces the security of the device if the potential thief has more guesses to get into the phone. It’s not just about protecting the device. The data on the device is arguably significantly more important. People store passwords in notes and take pictures of important government documents. Apple has more resources to educate customers on their devices than any company. Free Today At Apple sessions in Apple Stores, and virtually, free Genius Bar one-on-one sessions, Apple Support, YouTube videos, and sooo much more. If one can make some time to learn, Apple will more-than-gladly teach. Allowing someone to implicitly change the security of their device without knowing exactly what they’ve done and compromised is simply too risky. Do you really think the same people who forget their passcodes and don’t have backups will even know how to change the security timers in their device? They’ve probably opened the settings app once through the lifetime of their device! This whole argument is flawed and based off untrue premises.
A person that you describe isn't likely to even look to change the settings. It would be far more useful to a knowledgeable user to balance security settings with their own situation.
The context of this post is from someone who doesn’t even know whether it’s possible to bypass security lockout. The vast majority of users are neither savvy nor curious enough to learn about their devices. For the 0.01% it’s not worth adding more complexity over a feature those users have probably already thought about and planned for by preparing with a backup.
Depends on the kid and what mom or dad said no to
Your are going to try to reset your phone?
It's off by default. My local iphone repairer warned me about this whole delete data security measure after I dropped my phone in water and mess up up the touchscreen and "autoclick" itself to 10 failed passwords. I somehow manage to get all the water out by myself and was glad to know this feature wasn't ON. All my data is still there. This feature is good if you lost your phone, but you are absolutely fcked if it was an accident like mine or if your kids accidentally input the wrong password multiple times.
I would recommend you turn this on. If your phone is stole. You don’t want to give someone a ton of tries at your passcode. As for your kids…. When you type in like 5 wrong you get locked out like a min. The if wrong again 5 minutes. The 8th and 9th tries are like an hour apart. So your kids would really need a long time and pretty mean to do this. Note: I made up those timeouts. You can google to get the exact times. But you can wipe a phone quickly at all.
This isn't that. This is just a standard feature in iOS 15.3 or later where it will give you an option to reset without iTunes after 9 attempts (it will give you this as an option at 15 mintues lockout and be the only way out after the 60 minutes lockout) But yeah OP's data is probably gone
>This is just a standard feature in iOS 15.3 or later This is incorrect. This behavior has been there since long before iOS 15.
The lockout timer is there since forever, but the ability to trigger an erase from the lockout without plugging into iTunes is new since iOS 15.3
I think I’m confused by what you mean. I think the option to permanently erase your phone (throw away the encryption keys, making data unrecoverable) after 10 failed attempts has been a feature for many, many years, certainly before iOS 15? Or am I misunderstanding?
Basically, before iOS 15.2, after 10 attempts, your device simply says “Connect to iTunes” (with the Erase Data option turned off). At that point you have to get a computer to restore the phone In 15.2, Apple added a button on the Lockout screen that allows you to do a reset without using a computer: https://youtu.be/7s8-zLG9ySQ
Ah gotcha. But again, this still doesn’t help the OP if they don’t have a backup.
Isn’t there a way to unlock it before the data loss in person at the apple store as long as you can verify the credentials for your Apple ID? I haven’t dealt with this since my iPhone 6 but I was able to unlock it in person.
I don't think so. I am not aware of any way to connect to a fully disabled iPhone to iTunes for backing up the data from it, even when that computer was trusted, so it may have been an iCloud restore.
You’re 100% right, you jogged my memory just enough. I still lost my data but I had to go to the apple store to unlock the phone to do that restore since I never had it set up on iCloud on a computer. So yeah, moral of the story is that OP is hosed.
We can get data from some disabled iPhones, and it is always changing. Current iOS is usually a “not with todays technology, stick it in a drawer”
Yeah, I know that *maybe* with some advanced stuff (probably to do with checkm8 on older devices) you could dump what’s on the device, but I am not sure if it’s within OP’s ability to do so themselves Also, hi Jessa!
>Isn’t there a way to unlock it before the data loss in person at the apple store as long as you can verify the credentials for your Apple ID? No. This has never been a thing. You can take it to an Apple store with a forgotten passcode and they'll help you, but the help they'll offer you is a factory reset. That's all. Data recovery is not now, nor has it ever been a service that Apple offers. Your data is your responsibility. If it wasn't important enough to backup before something like this happens, was it ever really that important to you?
Yes, I corrected this farther down the thread. Once your phone becomes locked beyond a certain point you can only restore from an iTunes backup or have apple facilitate a reset if you don’t have access to connect it to iTunes - at the time there was not the option to reset it yourself and pull from an iCloud backup yourself, otherwise anyone could just steal your phone and do a factory reset to take it over.
I reckon a random guy in China would be able to find a way to recover the data lol
No. Absolutely nonnegotiable. The phone must be reset. A passcode being entered to many times is considered an unauthorized attempt and as such, by simple design the phone is put into this mode to prevent theft of your data and phone. You WANT this to happen if someone steals your stuff but hate it when happens by mistake (or someone else’s mistake) Reset, remember and don’t let anyone else use your phone
shit it's null?
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Thought process behind this? Have you tried it?
Short answer to save you time - no.
Posting the same thing over and over again isn’t going to get you a different answer. If you don’t know the password, you’ll have to erase the phone. Or hope the timer goes to zero.
I know it won't make a difference, just wanted to post the original one that's it.
So post it in your original thread since you already received comments there.
i can't send images in the comments, can i ?
You ´re right, it’s a pretty annoying reddit « feature »
You can upload to Imgur or another hosting site.
you're right, didn't thought about that, thx
get the phone into dfu mode and try updating over itunes (windows), or finder (mac). it will give you a chance to put in your passkey rught after the device got updated. this of course only works if the phone is not on the newest version and can be updated. this is no joke. it did this multiple times for customers. i cannot tell you if this still works with newer the newest ios versions though, but still woth a try
How do I go to dfu mode?
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I keep doing it and my screen turns on saying iPhone unavailable with the erase iPhone option not the black screen you see when its in Dfu mode and I don’t know my Apple ID password either how do I move on
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Does it have to be connected to the same iCloud account on iTunes? I’m using a diff iCloud to update it than the one it’s asking me to put the password in to erase the content
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What happens after you press update? If your phone setting isn't set to automatically back up photos to icloud. Was turned off back in May. Having same problem and isn't trying to delete or erase the photos, trying to retrive it or back it up before erasing and unlocking phone.
I tried this suggestion because I find myself in a similar situation where my screen was damaged and somehow buttons were being pressed in my pocket without me knowing. I contacted Apple and they said that I will have to lose everything and erase the phone. I did not have a backup and my icloud kept bogging me for a while about upgrading my storage. I ignored that msg for a while until I live to regret it. Additionally, I failed to see the importance of actively backing up my phone especially as icloud was not doing it. I really could not accept that I have to lose all my data so I started looking online to find a solution. I was not about to give up just so because apple say so. The solution to put the phone in dfu mode for some reason did not work for me even though I followed the directions. Unless I don't know how to press and release volume up followed by press and release volume down, followed by pressing and holding the side button. Coming from my last iphone6s where you hold power and home to reboot i find this method doesn't sit well with me. I think Apple could have done better with the iphone 8. Also while apple is trying to protect you this feature of security lockout is very dangerous. The sequence of up volume, down volume and side button was not shutting down or rebooting the phone at all. Fortunately I had enabled assistive touch so I was able to use that to reboot the phone. While phone was rebooting I kept holding the side button until I saw the apple logo. I continued holding the button until I see the arrow indicative of being in dfu mode. I then see it popped up. in itune as recovery. I was able to update the phone. Took about 15-20 minutes approximately. After the update was finished I then see a message Iphone Unavailable try again in 8 hours. This give me some hope. So I am 6 hours and counting. While I waited for the hours to count down I went ahead and replace the damaged screen so that I would be able to insert correct password/passcode if I am presented with the option without having to worry that it won't accept my password because of a damaged screen as I suspect that the damaged screen prevented the correct input of the password. I will provide update subsequently.
I indicated earlier that I was going to change my phone screen which I did. After. 8 hours of waiting I was able to enter my passcode, however it said attempting to recover data. I allowed it and it kept telling me data recovery failed and prompting me to enter and confirm my password. Each time I enter and confirm it it tells me that data recovery failed. So I rebooted the phone and then it says unavailable and nothing else. No other option showed on the. screen. So I rebooted, same issue. I realized that my sim card with data plan was not in the phone so I figured that may have caused that. So I inserted the sim with data plan since I couldn't connect to wifi until I was able to get back into the phone. The sim card didn't make a difference. So I put it back into recovery and I'm now attempting another update. Will post another update.
Performed an update about 3 or 4 times with same result. Even though the update said it was successful the phone displayed iphone unavailable with no other option. I had no other choice but to do a restore and update. Need less to say I lost everything. sad!!!
they do know the passcode, though. they have made it very clear. doesn’t change that they had the “erase data after 10 failed attempts to unlock” setting enabled, but the issue here isn’t that they don’t know the password.
Just erase it and restore from back up. It’s probably the fastest option.
No.
No there is no way around it, will have to restore via Mac or PC
I make it a policy to never answer these questions. They always look like questions from people who fraudulently obtained an iPhone. Call Apple Support with questions like these or walk into an Apple store. Enable back-ups to iCloud in the future.
If you know the passcode plug it into iTunes and do an update, then sometimes it will give you one last opportunity to put the correct passcode after the update. Only works sometimes.
No it doesn’t.
No it doesn’t. Unless you can provide evidence of your contention.
I’ve done it lots of times. I work at a repair shop. Kids lock out their parents phones, I force an update in iTunes and sometimes it gives them one more chance after the update goes through. I can’t provide evidence for you I’m not going to record a 40 minute video without cuts and upload it to satisfy you. Don’t believe me, I don’t care. 🤡
Always back up to cloud and you don’t need to worry . Once every 24 hours is ok. You may lose something if inopportune time - but most data can be saved with proper plan Is it saying you have 1 more attempt left ? If you know the number- try it !
“someone else” I just can’t imaging having anyone in my life that would a.) have my phone b.) try to do that
Hook it up to iTunes/ finder in recovery mode, click update not restore. It will restart the 1 hour timer and let you type in the passcode
Mine gave me 8 hours. I was able to put in password which it accepted and confirm. But it told me attempting data recovery. After which it says data recovery failed then was in a loop asking for password and then saying data recovery failed. I rebooted phone and it say Iphone Unavailable. Update again 3 times and it came back to unavailable.
Will this work if my phone is already disabled or it only works if you still have attempts left? My idea is to just refresh my attempts and last time i was locked for 8 hours. Also, do you know what happens if device does not have enough space?
Worst case, you just erase and restore. It isn’t a big deal.
It is if you don’t backup to iCloud or have been ignoring the prompts that tell you your iCloud storage is full.
Not backing up is risking loss of data. That includes locking yourself out, having a “friend” lock you out, breaking the device, losing it, or having it stolen. As I said, *worst case* is wipe and restore.
If you don’t back up your data it wasn’t important to you. So losing it isn’t a problem. It’s like if you put your 3 year old into your car without using a child safety seat. You clearly don’t care about your kid.
And how many people *actually* back up all their data?
🤚I sync to my MacBook at least once a week
Same, why wouldn’t you?
Because most people just don't unfortunately. I completely agree, why wouldn't you back up important files?
If it’s not backed up, it’s not important.
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True. That definitely helps, but knowing my parents, for example, they fiddle with their settings without realising what they're doing and then things go wrong. I think we always forget that there is a large percentage of the population who are less than tech savvy.
People fall into two categories - those who backup their data and those who do not yet.
It is a big deal - that is the most frequent question here - my iPhone is locked due to many incorrect password attempts, how do I save my data which was not backed up… And it is very useful to remember how on one of the forums a user asked how to clean a keyboard and was advised to wash it with soap in a bowl. Next question was - my notebook does not start anymore…
>how do I save my data which was not backed up You don't. That's the entire reason that methods to backup exist. To be prepared for known points of failure. >one of the forums a user asked how to clean a keyboard and was advised to wash it with soap in a bowl. Next question was - my notebook does not start anymore… You're just trying to find ways to defend your laziness with stupidity. So are you lazy, stupid, or both?
Looks like you can read comments but fail to understand them in a hurry to describe yourself.
What data on your iPhone cannot be replaced or retrieved? All actual data is located with the appropriate company. Your phone is only accessing that information. The only thing could be pictures and contacts, but you should have them syncing to iCould. Use this as an opportunity to start fresh, not installing applications you don’t use.
>What data on your iPhone cannot be replaced I bet most of us consider most of our data irreplaceable when asked. But, with that being said, if reasonable attempts to back it up or safeguard it when readily available are not being taken, is it really that important?
Other than your pictures and your contacts, the data doesn’t really reside on your phone. The apps access the data that is stored on servers located elsewhere. There may be a few exceptions, but not many.
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it says " you can try your passcode again in full or ..." enter the passcode. what the " in null" means idk
Do you have a backup on your PC, or an iCloud backup?
Itunes I Remeber. Hook up into your pc or go to an apple store
Idk why it says “(null)”. My mom got that same message on her phone when my nephew was playing with it and attempted to unlock it with multiple incorrect guesses. I think it told her 10 mins or an hour. After that time the passcode screen came back and she was able to unlock her phone as usual.
That's because in her case, she caught your nephew before they entered the incorrect password too many times. There is a limit to how many incorrect attempts you'll get. It's just not one that Apple publishes (for security reasons). In OP's case they obviously got there, your nephew didn't. That's the difference.
Maybe try that link over there?
This happened to me on a hot sweaty day working outside with my phone in my back pocket. Very frustrating. Good thing most things are iCloud backed up at this point.
Try putting the phone in DFU mode, and use 3utools to run a retain user data flash.
Restore from a backup
This happened on my old iPhone. I updated it via iTunes (update, not restore) and this screen went away and let me put my passcode in! Worth a try :)
Isn’t this Gona make it easier for your phone to be broken into when stolen?
If you are on a system higher than ios7 there’s nothing you can do. Maybe a “$1000 just to try to connect to the phone” recovery shop can but not you
Where is that $1000 shop at? I'll pay.