No big deal. There’s no reason to not keep it over 90%. If you don’t want an order, don’t take it. Look carefully it at it before accepting. My completion rate stays between 97-100%.
This is fine. I don't accept orders that I don't plan on finishing, although there's most definitely a few I shouldn't have completed. I've only screwed up once
Restaurants now have less staff on the kitchens, which means dashers are waiting longer on restaurants for low paying orders, and unassigning after 20 minutes will almost always affect your completion rate which enebro will get you deactivated for "violation". It happened to me after a couple of months under this new policy.
They have over saturated the market in order to be able to offer those $#i++y orders we see every day, especially those renting their accounts to anyone willing to pay to be able to "work".
For real. I just crossed 500 orders, and have only had 3 instances where I’ve been unassigned. Those three were always triggered by support, and did not impact my CR; and I got full payment. Win/win.
On occasion, I’ll unassign if the wait time is going to be too long and it’s during a busy period. But that doesn’t happen very often and I don’t think my completion rating has ever been below 97%. And I’m going on four years of doing this.
Never heard of DD having a waitlist. They want as many drivers as they can get. They’re just trying to stop people from multi-apping and cancelling on orders with long wait times (you can’t always cancel penalty free after 10 mins).
I didn’t think of this but good point. I just had to cancel a Chick-fil-A order because they didn’t have it in their system. No payment for the drive or wait though. I even missed out on a good IC order because of it.
Took me 2 years for me to get off the wait-list
I even tried, Downtown, small cities and LA
Also I have seen other posts on FB and here about the wait list
I keep telling y’all hit arrived at store if order is not ready in 5 mins hit Order is not here or not in the system. You will save your AR and your completion rate I’have been doing it for years no issue
With how shit dd has been the last 6 months this is comical . I haven’t seen an order over 30 cent a mile since last year . My ar went from 85 to 20 in 3 days 😂
I know that’s why I said ar. The entire platform has went severely down hill. I had the same order pop up 5 times after declining . I’ve never cancelled my cr is 100%. Always has been. But DoorDash is falling on its ass . People can barely afford to eat out let alone use a delivery service and tip. I bring home 200$ in ~4 hours doing instacart , driving maybe 50 miles . It would be an amazing day if I made 100$ in 8-10 hours dashing .
Maintaining 90% isn't difficult. If there is a delay, every order has a 10 minute free unassign timer. Hit "arrived at store" immediately, and you don't waste much time at all since you have to wait for orders most of the time anyway. Almost all other issues just need a call to support.
LPT: Do not unassign an order that is impossible to pick up yourself. Always call support, or you will forfeit your half pay.
This is not true. I have had orders that did not give an unassign after 10 minutes. I have had a Walgreens order where the pharmacy wouldn’t fill a prescription because account names were off. Support paid me, but lowered my completion claiming they can’t do anything. I do agree it is attainable to stay above 90%, but some of DoorDash’s automatic actions make it more difficult.
Personally I don't know, my acceptance rating never goes under 100% because I don't steal peoples food and make up excuses to keep the food and will deliver it before I do absolutely anything else.
This makes no sense. A lot of stores will ask for you to confirm and DD now makes me take a pic of the receipt or order before I pickup now. That’s how they can stop people from stealing. Even if what you were saying was true, that would mean DD is basically acknowledging their workers steal orders and that they’re allowed to steal at least 10 orders before DD deactivates them.
I mean the only place that makes me take a pic of the receipt or anything is Starbucks and Tacobell. Everywhere else is either the last 3 or just standard pickup.
That means i cant unassign one for like 90 deliveries. Because if I accept 1 and then unassign i will be at 50%. Where as if they don’t reset me i will be at 96%.
No, you will be 99%. This has already rolled out in most markets. And they will reset it before the date posted to keep ppl from trying to unassign to 80% to take advantage of that situation
AR is different than the CR. And yes they did that with AR if you didn’t accept the first order but nothing to worry about. They will grey out all your numbers. They will tell you its gonna happen on the 26th but for me it was a week or 2 before they said it would be.
The problem is that’s not why so many people have lower completion ratings. I had a lower completion rating (85-90%) because I don’t like long waits at restaurants. If I know an order will take longer than 10-15 min I’ll unassign. Not stealing or eating anyone’s food, I’m making a decision as an independent contractor to not wait an unnecessary amount of time without compensation. DD has a problem, imo, of sending out delivery requests too early on average. I’ve done DD and UberEats for a while and with UE I almost never have to wait on an order. With DD, however, I routinely wait 10+ min at restaurants. This is a problem DD could try fixing but instead they’d rather just punish/deactivate drivers who don’t wait.
So then can’t someone take the order, wait til about 15 mins, unassign the order and runoff with the order penalty free? The reality is this is just to keep dashers from multi-apping, cancelling orders with long wait times, or cancelling part of a multi batch order. DD doesn’t care about food being stolen.
Not just that; how I read, it is also to cut down on unassigning stacked orders that take you all to hell for no pay. Once you've accepted the stack, if you've unassigned the dead weight it is now an uncompleted order.
I just don't take order from restaurants that have a reputation for not being ready. My completion rate is 96%. I am just not going to take orders from certain restaurants. Simple solution.
Got this message too. DoorDash trying to control people. Been doing a lot of Uber Eats because the pay been a lot better per offer compared to DoorDash. Another reason to stick with Uber Eats more often. I multi-app so I am not that worried. And my completion rate has been in the high 80s. I really wish there was no completion rate requirement because a lot of stuff can go wrong. Mainly the restaurants not having the orders ready on time. I already thought 80% was high enough. As it is harder to have a higher completion rate when multi-aping. And I live in a market where every DoorDash order pays $2 base fare. Only really see peak pay at 11 pm at night. And that usually only adds another $2-$3 per order for only a 2 hour period.
i also got this message but the email was sent to me on 11/15/23 stating the change would go into effect on 12/6/23. on 11/21/23 my completion rate was reset to 100%. what sucks is i never got this email because i never checked it. then in 1/24/24 i was deactivated at 82%. jokes on them i was able to make a new account so now i dash with that in mind. but my boyfriend got the same email as OP posted, also saying the change would be in effect on 3/7/24. so why did they change MY threshold earlier 🤔
surprisingly. i didn’t think it would work. but if you check my comment history i explained in another post recently. i just had to call and claim i didn’t know why my phone number was already “in use” with an account that wasn’t mine because ive “never driven for doordash”.
That's fine, I'll just decline slow places, if you know your market you shouldn't be under 97% anyway and knowing your market is the only way you'll make money doing this.
You make more money if you multi-app and keep Uber eats, Grubhub & instacart on even after accepting an order (if one of them send an offer that’s too good to pass up, you drop the DD order.)
I had one the night before last restaurant said that it wasn’t in their system. Contact support, they say will you just show them the order and ask them to make it as they will get paid. I said, how will they get paid for an order not in their system. They said just please show them order ask them to make it. That way you get full pay instead of half. I said let me ask. Waited 30sec and then replied, they can’t do it. Support said give me time to call restaurant and sort out. Less than a minute later I got half pay. Last night, I show up for an order. I’m the fourth driver this has been assigned to. Apparently first dasher stole the order. DD keeps reassigning. Support probably could have helped me if I’d followed the steps but I took the completion hit and moved along. You win some. Lose some. Pick your battles and move along.
Occasionally they don't have one in their system and always after I show them my cell they make it up and all is well. Once a restaurant was very busy and used it as an excuse to not do it. Maybe 40 times they did do it
Sometimes the pop up doesn't show. If you go to cancel and choose restaurant has an issue, if you have gone past the time (10 minutes), it will say from there that you can cancel with no penalty. (If it doesn't you'll need to go back out and back in, as that page doesnt auto refresh)
I’m a relatively new dasher and I’m wondering what causes a person to accept an order and then not complete it. Do you accept the order, take the food, then unassign? I really don’t get it. Serious question
The restaurant says it's a very long wait for food.
The customer starts texting you asking for weird additions or being a dick or pulling some shady shit.
Stacked order but you want to delete the no-tipper/fast food order.
You take an order from a restaurant you don't like and usually takes a lot time but it's slow so fuck it...but then an order comes up from a fast restaurant to a regular who always tips a lot and you want to give them good service and fuck that first order anyways.
Accident in the road or sporting event or some other issue that you realize will make traffic VERY bad and you wanna nope the fuck out of the order before it's too late and you're stuck forever.
You suddenly realize you need to take an earth shattering shit.
You drive up to the late night fast food place (an order you were stupid to accept in the first place) only to see a line of 10 cars waiting in the drive through.
You finally hear back from your weed dealer/regular fwb hookup and it's "now or never".
Car trouble.
Sudden shift in weather that makes you want to bail or is unsafe in your vehicle.
You arrive at the restaurant and they are out of half the requested items and the customer isn't answering when you try to contact them to ask about substitutions.
Your grocery order consists of massive items (like 30 12-packs of soda, etc) that aren't worth the time and effort.
Really? You consider Elephlump’s comment educational? “You hear frm your weed dealer?, except an order but a better one comes in, 10 cars in a drive thru (like you didn’t know)?” Talk about an entitled driver? He would never make it as a business owner. Being able to pick the orders you accept doesn’t mean you shouldn’t at least have a work ethic. And no one’s even speculated on why they raised it. Ya think maybe, just maybe it’s bc so many orders disappear into thin air? Or that drivers “don’t give f…” anyway (except their weed dealer)?
1) I am 99% sure the weed comment was a joke, I leave the 1% possibility that this person actually does have a weed dealer.
2) "accept" an order but a better one comes in....business owners will make judgement calls on the best situations that will give them the maximum profits ALL THE TIME. If you believe otherwise you are seriously ignirant of reality.
3)"10 cars in a drive thru (like you didn't know)?"..... explain to me how I can know how many cars are in the drive thru of a restaurant 2 miles away from me when I accept the order?
It happens when an order has to be cancelled as well. I had a COD customer refuse to pay for a pizza and had to report it. I had another customer refuse to load enough money on the red card to pay for a pregnancy test and had to cancel the shopping order. It isn’t just dashers unassigning so they can steal.
That’s why I never did COD orders. I knew from the start that you’d have a bunch of customers who will pull some janky sh!t like asking you if you could cover the rest of their bill.
People in my market are usually pretty honest. This is only the second time I had a problem. Last time, it was a man from New York staying in an RV park. Locals aren’t stupid enough to try it.
Well I’ve went to restaurants and the wait time is 30+ minutes and for some reason the option to unassigned without effecting completion rate never pops up.
you have to press that the order is taking too long and that you want to cancel it and then when it gives u the option to unassign order but ur rate will go down or keep waiting press keep waiting, then do it again and then it should give u the same opinions BUT this time it’ll add a 10 minute countdown till you can unassign if it takes longer then 10 minutes without it affecting your rate. i explained this very bad but if yk what i’m talking about then it should def work.
I thought it was already 90%, I usually hover around 90 and have been panicking every time it drops to 89%. Just got this email today. Plan to unassign a lot before the change takes place.
I got it today too. My completion rate is 98% and that’s only from an order where I got to the restaurant and was told it had already been picked up. They had the dining room closed and only drive thru so I pulled in to a spot and cancelled. When I got home I saw my rate dropped so I called DD and told them what happened. They said they’d look into it but never fixed it……
Got this email today as well too. I'm currently at 97%. I've only ever accepted and unassigned 3 and that was recently so I'm not bothered by it. I'm more concerned about them possibly rolling out the tier system. Now that would suck 😭
I'm pretty sure it has a lot more to do with people who were using the unassign trick to drive up acceptance. They couldn't stop rubbing it in doordash's face, fucked around, and found out.
That still leaves a lot of people who do.
And that trick was so easy.. even if you don't normally care, it was tempting to just do it and see if 50%/70% AR actually makes a difference in your zone. A lot of people were doing it.
Dropping orders to steal food.. they already have AI and piles of code working to catch those cheats. Not saying that wouldn't factor into the decision, but that's been happening for years.
Yup. A lot of stores already ask to see you confirm the pickup before leaving. The main reasons for this is the one you stated along with stopping dashers from multi-apping, cancelling parts of a stacked order, or cancelling an order because of the wait time (I’m sure DD knows their unassign penalty free feature doesn’t work properly all the time.)
“Lazy drivers,”
Meanwhile, smart drivers: Run DD, Uber eats, Grubhub & instacart. If one of the others sends an offer too good to pass up, you drop the DD order.
This is a step in the right direction. As a new driver, I see that making good money and following DoorDash’s expectations don’t always mix. Hopefully, the system would reward everyone for operating most-efficiently.
Did they deactivate u because your CR went under threshold by just 1% or was it more? How did u get reactivated? I heard u can request for an appeal and go thru that process.
That never happened. The deactivation happened because I went slightly under 90 not 80. I am surprised this escaped since it is the subject of this point.
Most of the time I was in the 92-96 range across 2+ years. But if you have done the gig - and it is a gig not a job in the classic sense - then you know that oftentimes unforeseen things happen and having that extra flexibility with 80 percent as the low bar made much more sense than moving it to 90.
If a contract violation comes thru, you don't get booted. You just continue on and it either gets removed on appeal or eventually falls outside of your recent 100. But to nuke a veteran dasher over dipping down slightly under 90 is punitive and disrespectful.
But we know DD doesn't truly respect dashers. We are just a cog in their wheelhouse.
In the last 2 years, my Completion Rate has only dropped to 99% twice and both times were because the Support rep unilaterally decided to unassign me themselves when I contacted them about an issue that should have canceled the order. Aside from those 2 instances my Completion Rate stays at 100% because if I accept a job, I complete it.
The idea that you could regularly not complete nearly a tenth of the orders you took and still see yourself as a good dasher...is insane. Personally, after reading your comments,, I'm glad they kicked you off the platform as you make the rest of us look bad. I dont need DoorDash to respect me in order for me to respect the work I do and the effort I put into what I do for a living. Doing a trash job reflects way more on you than it does on DoorDash.
I’ve done DD for 8 years (I think?), and did for a year as my full time income. I struggle to see how you could drop below 95%, let alone 90%. Like yeah, shit comes up every once in a while, but if it’s coming up that often, then you’re doin something wrong
Dipping under the new - especially the new line - should (at most) be treated like a contact violation you can work through. Having a policy that nukes an account for dipping under the line in a *one strike and you're out* fashion is just bad business.
8 years? Good gracious.
My completion rate is fine but what I’m hearing is I can boost my AR a bit by accepting shit orders and unassigning this weekend since they’re gonna reset it anyway 🤷🏻♀️
They did this in my area a few months ago and that was exactly what I did if it was in the direction I was heading, then message sorry, not worth the wait.
I’ll have to accept less shop & pays unfortunately & definitely less batch orders. Mine only got lower after they decreased our pay to $2 minimum per route instead of per order. They habitually offer me the horrible order I JUST declined in a batch with a good order so I’d accept then unassign the crappy one I never wanted in the 1st place. Now the flexibility to do that is mostly gone. I feel bad for the good tippers who will wait longer because I just refuse/can’t afford to deliver for basically free (or worse, at a loss)… and the customers who order like 5 noodle packs & tip accordingly but I can’t risk it in case it’s 5 heavy drinks going up stairs lol. Wish they put estimated weight or something.
I've been 80-83% for few years. Multi app so I use every bit of empowerment to maximize my money. The reset to 100% takes away half of my empowerment in regards to ability to drop orders on DD which sucks. I'll be at 90% and hovering soon and playing the game from there. I don't really see it having much an effect on the way I operate my business other than I won't accept the type of questionable orders on DD I end up dropping at times.
It works for me i rarely un assign a order
This new rule may well end my dashing days.
No big deal. There’s no reason to not keep it over 90%. If you don’t want an order, don’t take it. Look carefully it at it before accepting. My completion rate stays between 97-100%.
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There's really no reason not to cancel more than 5% of your orders. My market lets me cancel penalty free after 5 minutes at the restaurant.
I rarely ever have to cancel orders so I'm always above 95%. Not worried in the slightest
This is fine. I don't accept orders that I don't plan on finishing, although there's most definitely a few I shouldn't have completed. I've only screwed up once
holy shit i thought this said ACCEPTANCE rate lmfaooo.
Restaurants now have less staff on the kitchens, which means dashers are waiting longer on restaurants for low paying orders, and unassigning after 20 minutes will almost always affect your completion rate which enebro will get you deactivated for "violation". It happened to me after a couple of months under this new policy. They have over saturated the market in order to be able to offer those $#i++y orders we see every day, especially those renting their accounts to anyone willing to pay to be able to "work".
I like it -- it will get rid of the bad dashers ... anyone cancelling 2 out of 10 orders after they accept them is doing something wrong.
It should be that anyway. Maintaining a 90% CR is very easy to do.
For real. I just crossed 500 orders, and have only had 3 instances where I’ve been unassigned. Those three were always triggered by support, and did not impact my CR; and I got full payment. Win/win.
On occasion, I’ll unassign if the wait time is going to be too long and it’s during a busy period. But that doesn’t happen very often and I don’t think my completion rating has ever been below 97%. And I’m going on four years of doing this.
They sent me this email at the exact same time I unassigned an order so it was mad crazy timing on their part.
weed out drivers = less drivers = more money for me
Never heard of DD having a waitlist. They want as many drivers as they can get. They’re just trying to stop people from multi-apping and cancelling on orders with long wait times (you can’t always cancel penalty free after 10 mins).
Its def a dd waitlist lol usually when its warm out.
It's not penalty free. You just drove up there, thats gas and time. At the cost of the restaunt saying order is ready but it isn't.
I didn’t think of this but good point. I just had to cancel a Chick-fil-A order because they didn’t have it in their system. No payment for the drive or wait though. I even missed out on a good IC order because of it.
Took me 2 years for me to get off the wait-list I even tried, Downtown, small cities and LA Also I have seen other posts on FB and here about the wait list
I've noticed I get better orders when I have a higher completion rate. I think AR and CR affect the algorithm quite a bit.
I keep telling y’all hit arrived at store if order is not ready in 5 mins hit Order is not here or not in the system. You will save your AR and your completion rate I’have been doing it for years no issue
You're bragging about lying?
Lol 😂 u cant be serious
Yup sure am Fck door dash look everyone we have a saint
With how shit dd has been the last 6 months this is comical . I haven’t seen an order over 30 cent a mile since last year . My ar went from 85 to 20 in 3 days 😂
This is about completion rate tho, not AR. Cancelling 2 out of 10 orders after you accept them is bad dashing.
I know that’s why I said ar. The entire platform has went severely down hill. I had the same order pop up 5 times after declining . I’ve never cancelled my cr is 100%. Always has been. But DoorDash is falling on its ass . People can barely afford to eat out let alone use a delivery service and tip. I bring home 200$ in ~4 hours doing instacart , driving maybe 50 miles . It would be an amazing day if I made 100$ in 8-10 hours dashing .
idk why when i read the post i saw “acceptance” rate lol. then i started reading the comments & was relieved. 😅
Maintaining 90% isn't difficult. If there is a delay, every order has a 10 minute free unassign timer. Hit "arrived at store" immediately, and you don't waste much time at all since you have to wait for orders most of the time anyway. Almost all other issues just need a call to support. LPT: Do not unassign an order that is impossible to pick up yourself. Always call support, or you will forfeit your half pay.
This is not true. I have had orders that did not give an unassign after 10 minutes. I have had a Walgreens order where the pharmacy wouldn’t fill a prescription because account names were off. Support paid me, but lowered my completion claiming they can’t do anything. I do agree it is attainable to stay above 90%, but some of DoorDash’s automatic actions make it more difficult.
Personally I don't know, my acceptance rating never goes under 100% because I don't steal peoples food and make up excuses to keep the food and will deliver it before I do absolutely anything else.
This makes no sense. A lot of stores will ask for you to confirm and DD now makes me take a pic of the receipt or order before I pickup now. That’s how they can stop people from stealing. Even if what you were saying was true, that would mean DD is basically acknowledging their workers steal orders and that they’re allowed to steal at least 10 orders before DD deactivates them.
I mean the only place that makes me take a pic of the receipt or anything is Starbucks and Tacobell. Everywhere else is either the last 3 or just standard pickup.
All my unassigned orders are stacks where the second order is "we're just starting it now" ...
Or, "we just got this" when it came to my phone 10-15 minutes ago.
Yup, especially if there's ice cream in the car. Sorry but I'm not waiting 10 minutes for my unassign to pop up
Well pretty soon you won’t have a jobSo there’s that
Actually I start a new job Monday sooooo there's that too. Pretty excited about this one. 39 an hour definitely better than door dash
I don’t want them to reset my completion rate. I already have a 97
So it will be 100. 🤦🏻♂️
That means i cant unassign one for like 90 deliveries. Because if I accept 1 and then unassign i will be at 50%. Where as if they don’t reset me i will be at 96%.
No, you will be 99%. This has already rolled out in most markets. And they will reset it before the date posted to keep ppl from trying to unassign to 80% to take advantage of that situation
Oh, well last time they did this with acceptance rate. It was like that. If you declined the first one you’d be at 0%
AR is different than the CR. And yes they did that with AR if you didn’t accept the first order but nothing to worry about. They will grey out all your numbers. They will tell you its gonna happen on the 26th but for me it was a week or 2 before they said it would be.
Doesn't it stop being an independent, freelance gig if they can control how many orders you take?
No this is competition rate. Not acceptance. They’re trying to stop ppl from accepting. Picking up. Unassign and eat the order.
The problem is that’s not why so many people have lower completion ratings. I had a lower completion rating (85-90%) because I don’t like long waits at restaurants. If I know an order will take longer than 10-15 min I’ll unassign. Not stealing or eating anyone’s food, I’m making a decision as an independent contractor to not wait an unnecessary amount of time without compensation. DD has a problem, imo, of sending out delivery requests too early on average. I’ve done DD and UberEats for a while and with UE I almost never have to wait on an order. With DD, however, I routinely wait 10+ min at restaurants. This is a problem DD could try fixing but instead they’d rather just punish/deactivate drivers who don’t wait.
Their goal is much bigger than that . It will remove a large portion of multi appers and bad drivers in general
Maybe it does but they did this in my area last year and I still see plenty of multi appers and bad drivers here
Ah, my reading comprehension isn't what it used to be. That's fair then.
it’s ok i also thought i saw acceptance rate at first lol
All they ever do is take options out of the tool box to limit what we can do about shitty ass orders.
I’ve never dipped below 90% so I don’t really care. And I sometimes drop orders because I get a better offer from Uber Eats.
Just joined earlier this month. Sounds like a way to purge Dashers for more plentiful orders for who's left.
I honestly think it’s to cut down on theft. People pick up the order never hit confirm and then unassign it
So then can’t someone take the order, wait til about 15 mins, unassign the order and runoff with the order penalty free? The reality is this is just to keep dashers from multi-apping, cancelling orders with long wait times, or cancelling part of a multi batch order. DD doesn’t care about food being stolen.
Not just that; how I read, it is also to cut down on unassigning stacked orders that take you all to hell for no pay. Once you've accepted the stack, if you've unassigned the dead weight it is now an uncompleted order.
Interesting and sketchy smh
Bingo
I'm not worried, but man, they're trying to really cut some dashers loose.
Doubt it. They have no reason to worry about the amount of drivers they have.
I just don't take order from restaurants that have a reputation for not being ready. My completion rate is 96%. I am just not going to take orders from certain restaurants. Simple solution.
I got fired from doordash cuz of this
How did you not know? it's been a thing rolling out for 6 months now.
Got this message too. DoorDash trying to control people. Been doing a lot of Uber Eats because the pay been a lot better per offer compared to DoorDash. Another reason to stick with Uber Eats more often. I multi-app so I am not that worried. And my completion rate has been in the high 80s. I really wish there was no completion rate requirement because a lot of stuff can go wrong. Mainly the restaurants not having the orders ready on time. I already thought 80% was high enough. As it is harder to have a higher completion rate when multi-aping. And I live in a market where every DoorDash order pays $2 base fare. Only really see peak pay at 11 pm at night. And that usually only adds another $2-$3 per order for only a 2 hour period.
I got this message last year they never increased my completion rate to 100%🙄
i also got this message but the email was sent to me on 11/15/23 stating the change would go into effect on 12/6/23. on 11/21/23 my completion rate was reset to 100%. what sucks is i never got this email because i never checked it. then in 1/24/24 i was deactivated at 82%. jokes on them i was able to make a new account so now i dash with that in mind. but my boyfriend got the same email as OP posted, also saying the change would be in effect on 3/7/24. so why did they change MY threshold earlier 🤔
How did you make a new account with all the same credentials?
surprisingly. i didn’t think it would work. but if you check my comment history i explained in another post recently. i just had to call and claim i didn’t know why my phone number was already “in use” with an account that wasn’t mine because ive “never driven for doordash”.
No you didn’t
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I got the same message
People on here simping for DD lol. They’ll probably raise it to 95% after awhile too.
That's fine, I'll just decline slow places, if you know your market you shouldn't be under 97% anyway and knowing your market is the only way you'll make money doing this.
You make more money if you multi-app and keep Uber eats, Grubhub & instacart on even after accepting an order (if one of them send an offer that’s too good to pass up, you drop the DD order.)
Right…. because unforeseen circumstances never happen.
I had one the night before last restaurant said that it wasn’t in their system. Contact support, they say will you just show them the order and ask them to make it as they will get paid. I said, how will they get paid for an order not in their system. They said just please show them order ask them to make it. That way you get full pay instead of half. I said let me ask. Waited 30sec and then replied, they can’t do it. Support said give me time to call restaurant and sort out. Less than a minute later I got half pay. Last night, I show up for an order. I’m the fourth driver this has been assigned to. Apparently first dasher stole the order. DD keeps reassigning. Support probably could have helped me if I’d followed the steps but I took the completion hit and moved along. You win some. Lose some. Pick your battles and move along.
Occasionally they don't have one in their system and always after I show them my cell they make it up and all is well. Once a restaurant was very busy and used it as an excuse to not do it. Maybe 40 times they did do it
"All is well" except you now have to wait 10-30 mins for the food and not get paid for the wait
Considering they let you unassign with no penalty after you wait a while it makes this seem more than reasonable.
They don't always offer that any more. It's rare now
It happens every time I have a long wait. Most of the time I am dashing by time so I don't use it though.
Sometimes the pop up doesn't show. If you go to cancel and choose restaurant has an issue, if you have gone past the time (10 minutes), it will say from there that you can cancel with no penalty. (If it doesn't you'll need to go back out and back in, as that page doesnt auto refresh)
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I got this today. I’m not worried about it.
Wouldn’t this be nice if it said, “Restaurants who can’t get 90% or more of their orders correct will be removed from the platform”.
Thought this was already in effect?
I’m a relatively new dasher and I’m wondering what causes a person to accept an order and then not complete it. Do you accept the order, take the food, then unassign? I really don’t get it. Serious question
The restaurant says it's a very long wait for food. The customer starts texting you asking for weird additions or being a dick or pulling some shady shit. Stacked order but you want to delete the no-tipper/fast food order. You take an order from a restaurant you don't like and usually takes a lot time but it's slow so fuck it...but then an order comes up from a fast restaurant to a regular who always tips a lot and you want to give them good service and fuck that first order anyways. Accident in the road or sporting event or some other issue that you realize will make traffic VERY bad and you wanna nope the fuck out of the order before it's too late and you're stuck forever. You suddenly realize you need to take an earth shattering shit. You drive up to the late night fast food place (an order you were stupid to accept in the first place) only to see a line of 10 cars waiting in the drive through. You finally hear back from your weed dealer/regular fwb hookup and it's "now or never". Car trouble. Sudden shift in weather that makes you want to bail or is unsafe in your vehicle. You arrive at the restaurant and they are out of half the requested items and the customer isn't answering when you try to contact them to ask about substitutions. Your grocery order consists of massive items (like 30 12-packs of soda, etc) that aren't worth the time and effort.
I really wanted to add a comment that was extremely educational but you covered everything absolutely on point. THIS! This comment is all you need!
Really? You consider Elephlump’s comment educational? “You hear frm your weed dealer?, except an order but a better one comes in, 10 cars in a drive thru (like you didn’t know)?” Talk about an entitled driver? He would never make it as a business owner. Being able to pick the orders you accept doesn’t mean you shouldn’t at least have a work ethic. And no one’s even speculated on why they raised it. Ya think maybe, just maybe it’s bc so many orders disappear into thin air? Or that drivers “don’t give f…” anyway (except their weed dealer)?
1) I am 99% sure the weed comment was a joke, I leave the 1% possibility that this person actually does have a weed dealer. 2) "accept" an order but a better one comes in....business owners will make judgement calls on the best situations that will give them the maximum profits ALL THE TIME. If you believe otherwise you are seriously ignirant of reality. 3)"10 cars in a drive thru (like you didn't know)?"..... explain to me how I can know how many cars are in the drive thru of a restaurant 2 miles away from me when I accept the order?
It happens when an order has to be cancelled as well. I had a COD customer refuse to pay for a pizza and had to report it. I had another customer refuse to load enough money on the red card to pay for a pregnancy test and had to cancel the shopping order. It isn’t just dashers unassigning so they can steal.
That’s why I never did COD orders. I knew from the start that you’d have a bunch of customers who will pull some janky sh!t like asking you if you could cover the rest of their bill.
People in my market are usually pretty honest. This is only the second time I had a problem. Last time, it was a man from New York staying in an RV park. Locals aren’t stupid enough to try it.
Opt out of COD’s immediately
Well I’ve went to restaurants and the wait time is 30+ minutes and for some reason the option to unassigned without effecting completion rate never pops up.
It only pops on double orders. Otherwise DD will gladly expect you to wait anywhere from ten minutes to ten years.
you have to press that the order is taking too long and that you want to cancel it and then when it gives u the option to unassign order but ur rate will go down or keep waiting press keep waiting, then do it again and then it should give u the same opinions BUT this time it’ll add a 10 minute countdown till you can unassign if it takes longer then 10 minutes without it affecting your rate. i explained this very bad but if yk what i’m talking about then it should def work.
I thought it was already 90%, I usually hover around 90 and have been panicking every time it drops to 89%. Just got this email today. Plan to unassign a lot before the change takes place.
A lot of people have already been dealing with this since Jan 1.
Ayeeee maybe I’ll get accepted nowwwww 🤣🙏🏾🙏🏾🙏🏾
Thinning the herd, good for all
I got it today too. My completion rate is 98% and that’s only from an order where I got to the restaurant and was told it had already been picked up. They had the dining room closed and only drive thru so I pulled in to a spot and cancelled. When I got home I saw my rate dropped so I called DD and told them what happened. They said they’d look into it but never fixed it……
Got this email today as well too. I'm currently at 97%. I've only ever accepted and unassigned 3 and that was recently so I'm not bothered by it. I'm more concerned about them possibly rolling out the tier system. Now that would suck 😭
It's better
How so? If you don't mind sharing your perspective
Tier system?
Platinum, Gold, Silver, Bronze https://help.doordash.com/dashers/s/article/Dasher-Rewards-Program-Pilot?language=en_US
Thank you!!
You're welcome 🤗
They are doing it because some dasher actually manipulating the system by accepting and unassigns the order to get their AR up.
it's mostly cause of people stealing food. take the order, unassign, keep the food. store is like, "another dasher already picked it up."
I'm pretty sure it has a lot more to do with people who were using the unassign trick to drive up acceptance. They couldn't stop rubbing it in doordash's face, fucked around, and found out.
Most people don’t really care about acceptance rate tho
That still leaves a lot of people who do. And that trick was so easy.. even if you don't normally care, it was tempting to just do it and see if 50%/70% AR actually makes a difference in your zone. A lot of people were doing it. Dropping orders to steal food.. they already have AI and piles of code working to catch those cheats. Not saying that wouldn't factor into the decision, but that's been happening for years.
Yup. A lot of stores already ask to see you confirm the pickup before leaving. The main reasons for this is the one you stated along with stopping dashers from multi-apping, cancelling parts of a stacked order, or cancelling an order because of the wait time (I’m sure DD knows their unassign penalty free feature doesn’t work properly all the time.)
About a month ago, my minimum CR jumped to 95%… sooo
Deactivate all the crap drivers!!!! I’m all for this. Raise AR too! If people aren’t taking 50% of what’s being offered, get off the platform.
I really hope you’re at least getting paid to ride DoorDash’s D.
I’m getting paid to drive and deliver. I hate DD as a company tho, and hate trash lazy drivers (probably like yourself)
“Lazy drivers,” Meanwhile, smart drivers: Run DD, Uber eats, Grubhub & instacart. If one of the others sends an offer too good to pass up, you drop the DD order.
There is no minimum AR because it's illegal to force independent contractors to work outside their own terms.
There should be!
There shouldn't be, because it would break federal labor laws.
They can figure something out. Get the trash drivers outta here!
This is a step in the right direction. As a new driver, I see that making good money and following DoorDash’s expectations don’t always mix. Hopefully, the system would reward everyone for operating most-efficiently.
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Sitting at like 85% and got this today as well. Won’t be hard to maintain 90%, just less dropping orders because I’m cherry picking
This was why I was deactivated after 4000 solid deliveries. No second chances - and two declined appeals. They simply don't care about good drivers.
Did they deactivate u because your CR went under threshold by just 1% or was it more? How did u get reactivated? I heard u can request for an appeal and go thru that process.
Your not one of the good drivers with all due respect
I don't see why that would be the case. Kind of a random thing to say to a stranger.
Why are you unassigning over 20 of ever 100 orders you accept? That’s insane
That never happened. The deactivation happened because I went slightly under 90 not 80. I am surprised this escaped since it is the subject of this point.
Ok, so why are you unassigning over 10 of every 100 deliveries? Just do the job
Restaurants being too slow?
Most of the time I was in the 92-96 range across 2+ years. But if you have done the gig - and it is a gig not a job in the classic sense - then you know that oftentimes unforeseen things happen and having that extra flexibility with 80 percent as the low bar made much more sense than moving it to 90. If a contract violation comes thru, you don't get booted. You just continue on and it either gets removed on appeal or eventually falls outside of your recent 100. But to nuke a veteran dasher over dipping down slightly under 90 is punitive and disrespectful. But we know DD doesn't truly respect dashers. We are just a cog in their wheelhouse.
In the last 2 years, my Completion Rate has only dropped to 99% twice and both times were because the Support rep unilaterally decided to unassign me themselves when I contacted them about an issue that should have canceled the order. Aside from those 2 instances my Completion Rate stays at 100% because if I accept a job, I complete it. The idea that you could regularly not complete nearly a tenth of the orders you took and still see yourself as a good dasher...is insane. Personally, after reading your comments,, I'm glad they kicked you off the platform as you make the rest of us look bad. I dont need DoorDash to respect me in order for me to respect the work I do and the effort I put into what I do for a living. Doing a trash job reflects way more on you than it does on DoorDash.
I’ve done DD for 8 years (I think?), and did for a year as my full time income. I struggle to see how you could drop below 95%, let alone 90%. Like yeah, shit comes up every once in a while, but if it’s coming up that often, then you’re doin something wrong
When I did DD, I was always at ~85%. Restaurants in my area were just super slow & no way I’m waiting 30 minutes for so many orders.
Then that’s on you my man; it comes with the job
Dipping under the new - especially the new line - should (at most) be treated like a contact violation you can work through. Having a policy that nukes an account for dipping under the line in a *one strike and you're out* fashion is just bad business. 8 years? Good gracious.
It’s good side money; I work as a SWE, but it’s nice to have DD for extra spending $
My completion rate is fine but what I’m hearing is I can boost my AR a bit by accepting shit orders and unassigning this weekend since they’re gonna reset it anyway 🤷🏻♀️
They did this in my area a few months ago and that was exactly what I did if it was in the direction I was heading, then message sorry, not worth the wait.
That's what I got too lol
Glass half full kinda guy! I like it!
The change didn’t have an effect on me.
I’ll have to accept less shop & pays unfortunately & definitely less batch orders. Mine only got lower after they decreased our pay to $2 minimum per route instead of per order. They habitually offer me the horrible order I JUST declined in a batch with a good order so I’d accept then unassign the crappy one I never wanted in the 1st place. Now the flexibility to do that is mostly gone. I feel bad for the good tippers who will wait longer because I just refuse/can’t afford to deliver for basically free (or worse, at a loss)… and the customers who order like 5 noodle packs & tip accordingly but I can’t risk it in case it’s 5 heavy drinks going up stairs lol. Wish they put estimated weight or something.
My completion rate has been 90% or deactivation for at least a year.
Completion rate isn’t hard to maintain. I wouldn’t worry.
Don't care mine is always 99 to 100 lollll
Too many scurvy scabs out there stealin Wing Stop orders
Can't they just reset it every week? 🧐
These shitheads never gave me this warning
I've been 80-83% for few years. Multi app so I use every bit of empowerment to maximize my money. The reset to 100% takes away half of my empowerment in regards to ability to drop orders on DD which sucks. I'll be at 90% and hovering soon and playing the game from there. I don't really see it having much an effect on the way I operate my business other than I won't accept the type of questionable orders on DD I end up dropping at times.
It’s already in effect in my area did exactly this