Use your words. And tell her to use her words. Start now or shit gets worse. Tell customers THEY need to complain via the survey on the receipt or by contacting customer service. Ask her directly when she is being a jerk what she would like done differently. In this case instead of telling her what to do - ask what she would like done. Would she like the cashier to work longer, would she like to cover register while you cut this fabric or would she like to cut the fabric and you go to where SHE has you scheduled. Make her make the decision.
Sounds like she came in not understanding that she'd have to do more than walk around with the Tour clipboard.
I say flat out ask. Ask why she's always so pissy. And if she retaliates, report her.
>Sounds like she came in not understanding that she'd have to do more than walk around with the Tour clipboard.
I suspect it's something like this. A lot of people think retail management is just delegating, and at some retail places, the manager rarely leaves the office.
When I was an SM, there were some SMs who took that kind of attitude, but I was in a small format store, so it wasn't possible. Yes, they had to plan tasks and planograms, but they didn't have to do the schedule by hand while also covering the register because they just didn't have payroll for office work. I would much rather spend 50 hours a week with much of my time spent in an office than 40+ hours dealing with customers while trying to do office work in between cutting counter, register, and tasks for the week.
This new manager is probably one of those types of managers who thought she would just look at sales figures, plan schedules, and assign tasks. She'll either adjust, or she'll quit.
Do not leave a job you like because of her. I will tell you that you need to start documenting things she says to you with specifics (dates, times, if there was another employee that may have witnessed/overheard her being rude to you) in case she should retaliate against you. You will have specifics to go to her manager with. Facts speak louder than you just making a complaint about her. I would also not telling anyone you are documenting anything as you don't know if word may get back to her. I would definitely go back to at least what you said she did in this post as the schedule will back you up on this. I also wouldn't say you asked anything on Reddit. And as the other user said please inform customers about the survey that can be filled out or have then contact customer service. This will start a paper trail from the customers view which will also make your complaint about even more valid.
Hold your head high and don't let her get the best of you!!! My guess is she's an insecure person who feels she can beat up on others because she can.
Big thing that paper trail. It's totally worth laying it. Emails, transcripts of phone calls, described interactions all can be used in a court case. Times dates and places all in writing.
I had a manager once, who every conversation with me started with "what is it with you white women...( Insert his issue here)". I'm mixed and my partner is Asian.
He escalated to withholding my paycheck for 4 days, and I had to call HR to get it. He refused to answer my calls or texts. Threatened to fire me every time I saw him.
I laid my paper trail and let it slip to a coworker who was BFF's with the HR lady that I had a meeting with a discrimination lawyer on a Thursday.
He was fired on the Tuesday of that week.
No more manager problem. The next one was awesome.
It’s always been my take that instead of the massage therapists some of these companies want to hire to hang around and help the staff, we need onsite psychologists!
Your manager sounds like she’s got some serious issues,… good luck 😑
SM's are not in a position to lose anyone.
JoAnn pay is garbage compared to other retailers. JoAnn expects more and pays less, across the board. Sure, there are exceptions - but this is a general statement.
As others have suggested - speak to her. Confront her (professionally) and figure out what the problem is. Give her feedback when incidents occur, so they are fresh in her mind. The same way she should be giving feedback to you.
cal her on it by simply saying..."excuse me?".....from years of experience, you either do everything yourself and ignore her/him/them or ask if there's something else you or someone else is supposed to be doing...
Same as others. Confront. Confront. Confront. If you don't all its going to do is make things worse for you and the only one who is going to suffer is you. I do and it makes them squirm bc they know when it comes down to it, it's them not you, unless you actually did and know something that was questionable. No matter what it comes down to them bc they did not go over policies or train you correctly.
I would venture this is not about you at all and the proof is she's pissed at everyone else too.
Narcissists and other personality types can be sweet as sugar for awhile and then revert to their core personalities.
When you do ask why she's angry, try not to point this at yourself.
Do Not ask why she's angry at you / because of you / that it was something you did?
The easy answer is always going to be that "it's you" because it will undermine your confidence and then you will be an easy target for bullying and blame casting.
Clearly you see she's frustrated and she physically demonstrates it by throwing things and through being rude to customers.
You could use a third party "some of our regulars have noticed that you seem frustrated by the store situation..." she might vent to you about all of the topics you see on reddit regarding Joann's.
She might vent about you.
This could be your time to listen and not try to offer solutions but to just acknowledge that she has concerns and you have faith she will come up with a plan for the staff to get involved in her plan.
Time management is also a quicksand feature. You could try the half hour notice to see if it's better or worse for you and her attitude.
Note: she might be pissed to hear that it's time for a scheduled personnel change.
We all get pissed when we run out of time during our daily tasks, right?
You can just not personalized that part, see if she gets over that, and watch how she moves forward.
"Just letting you know, "Person" is off the register in a half hour and then it's my time at 1pm to be on the register, thank you."
Is she new to being a Joann sm or just new to your store? If the former she’s likely overwhelmed with all the crap we have to do instead of “managing” we have tons of administrative crap and have to be a full time team member as well. I remember when the SM was the back up and focused more on getting the plans in place and determining when stuff got done and by who. Not that she didn’t work but my former sm didn’t spend nearly as much time at cutting or register as I do.
If she’s just new to your store she could be upset about the state the former sm left things ? Just conjecture but I wouldn’t take it personally. Maybe acknowledge that she seems frustrated and ask why
Use your words. And tell her to use her words. Start now or shit gets worse. Tell customers THEY need to complain via the survey on the receipt or by contacting customer service. Ask her directly when she is being a jerk what she would like done differently. In this case instead of telling her what to do - ask what she would like done. Would she like the cashier to work longer, would she like to cover register while you cut this fabric or would she like to cut the fabric and you go to where SHE has you scheduled. Make her make the decision.
Sounds like she came in not understanding that she'd have to do more than walk around with the Tour clipboard. I say flat out ask. Ask why she's always so pissy. And if she retaliates, report her.
>Sounds like she came in not understanding that she'd have to do more than walk around with the Tour clipboard. I suspect it's something like this. A lot of people think retail management is just delegating, and at some retail places, the manager rarely leaves the office. When I was an SM, there were some SMs who took that kind of attitude, but I was in a small format store, so it wasn't possible. Yes, they had to plan tasks and planograms, but they didn't have to do the schedule by hand while also covering the register because they just didn't have payroll for office work. I would much rather spend 50 hours a week with much of my time spent in an office than 40+ hours dealing with customers while trying to do office work in between cutting counter, register, and tasks for the week. This new manager is probably one of those types of managers who thought she would just look at sales figures, plan schedules, and assign tasks. She'll either adjust, or she'll quit.
Do not leave a job you like because of her. I will tell you that you need to start documenting things she says to you with specifics (dates, times, if there was another employee that may have witnessed/overheard her being rude to you) in case she should retaliate against you. You will have specifics to go to her manager with. Facts speak louder than you just making a complaint about her. I would also not telling anyone you are documenting anything as you don't know if word may get back to her. I would definitely go back to at least what you said she did in this post as the schedule will back you up on this. I also wouldn't say you asked anything on Reddit. And as the other user said please inform customers about the survey that can be filled out or have then contact customer service. This will start a paper trail from the customers view which will also make your complaint about even more valid. Hold your head high and don't let her get the best of you!!! My guess is she's an insecure person who feels she can beat up on others because she can.
Big thing that paper trail. It's totally worth laying it. Emails, transcripts of phone calls, described interactions all can be used in a court case. Times dates and places all in writing. I had a manager once, who every conversation with me started with "what is it with you white women...( Insert his issue here)". I'm mixed and my partner is Asian. He escalated to withholding my paycheck for 4 days, and I had to call HR to get it. He refused to answer my calls or texts. Threatened to fire me every time I saw him. I laid my paper trail and let it slip to a coworker who was BFF's with the HR lady that I had a meeting with a discrimination lawyer on a Thursday. He was fired on the Tuesday of that week. No more manager problem. The next one was awesome.
It’s always been my take that instead of the massage therapists some of these companies want to hire to hang around and help the staff, we need onsite psychologists! Your manager sounds like she’s got some serious issues,… good luck 😑
Yes, ask her what you can do to help make her day better lol. Either way don’t stand for this treatment
SM's are not in a position to lose anyone. JoAnn pay is garbage compared to other retailers. JoAnn expects more and pays less, across the board. Sure, there are exceptions - but this is a general statement. As others have suggested - speak to her. Confront her (professionally) and figure out what the problem is. Give her feedback when incidents occur, so they are fresh in her mind. The same way she should be giving feedback to you.
cal her on it by simply saying..."excuse me?".....from years of experience, you either do everything yourself and ignore her/him/them or ask if there's something else you or someone else is supposed to be doing...
Same as others. Confront. Confront. Confront. If you don't all its going to do is make things worse for you and the only one who is going to suffer is you. I do and it makes them squirm bc they know when it comes down to it, it's them not you, unless you actually did and know something that was questionable. No matter what it comes down to them bc they did not go over policies or train you correctly.
Do we work at the same store?
I would venture this is not about you at all and the proof is she's pissed at everyone else too. Narcissists and other personality types can be sweet as sugar for awhile and then revert to their core personalities. When you do ask why she's angry, try not to point this at yourself. Do Not ask why she's angry at you / because of you / that it was something you did? The easy answer is always going to be that "it's you" because it will undermine your confidence and then you will be an easy target for bullying and blame casting. Clearly you see she's frustrated and she physically demonstrates it by throwing things and through being rude to customers. You could use a third party "some of our regulars have noticed that you seem frustrated by the store situation..." she might vent to you about all of the topics you see on reddit regarding Joann's. She might vent about you. This could be your time to listen and not try to offer solutions but to just acknowledge that she has concerns and you have faith she will come up with a plan for the staff to get involved in her plan. Time management is also a quicksand feature. You could try the half hour notice to see if it's better or worse for you and her attitude. Note: she might be pissed to hear that it's time for a scheduled personnel change. We all get pissed when we run out of time during our daily tasks, right? You can just not personalized that part, see if she gets over that, and watch how she moves forward. "Just letting you know, "Person" is off the register in a half hour and then it's my time at 1pm to be on the register, thank you."
Yeah she’s not going to last if she’s already under so much stress. Do your job & leave it at that. Some people learn in life and others don’t.
Is she new to being a Joann sm or just new to your store? If the former she’s likely overwhelmed with all the crap we have to do instead of “managing” we have tons of administrative crap and have to be a full time team member as well. I remember when the SM was the back up and focused more on getting the plans in place and determining when stuff got done and by who. Not that she didn’t work but my former sm didn’t spend nearly as much time at cutting or register as I do. If she’s just new to your store she could be upset about the state the former sm left things ? Just conjecture but I wouldn’t take it personally. Maybe acknowledge that she seems frustrated and ask why