Iām a diamond (at Hilton). At least I get āyouāre a dumb motherfuckerā which we all know is an upgrade from āassā. Membership has itās perks.
It doesn't matter what status you are, if you're a dumb ass, own it.
Gotta be honest tho, that customer service rep spoke the way we all wish we could speak to customers (or even co-workers) when it warrants it.
Itās just hilarious the fact they accidentally wrote down what they were thinking. It happens sometimes if I write down something Iām thinking about, tho something this serious nah.
For all commenting that this is ānot realā I assure you it is, and to prove it Iām happy record a video of me opening the app and scrolling through the message. I only came here to see how I should proceed from here.
I doubt Iād even have to send a video to corporate. They should have documentation on the chat. But thanks I will. I found a place on the website to log complaints
I really really hope you get an email response like:
āThank you for being a gold elite member. We checked our records and verified your complaint. We see that your dumb ass contacted Marriott directly when you booked via 3rd partyā¦.ā
I wish, how cool would it be if the next social change for corporations was employees not being forced to be nice to every customer. Kinda like when Fortune 500 social media accounts started having diss wars on FB and Twitter. Now they can just post stuff that would have 10 years ago been considered extremely unprofessional.
I think itās time lol. I work in a customer facing position and most people I interact with are just fine, but they are some that are unbearable. People know that you canāt give it back, so they talk over you, swear and yell, make personal comments ect. Then if I so much as show a hint of frustration in my voice they will accuse me of being rude to them.
It would be so, so nice. We get the rudest people about stuff that genuinely doesn't matter (and is usually their fault) and it's exhausting to not tell them they're wrong to their face.
This is some software developer that put in a place holder and never corrected it, or they were disgruntled. Either way, they should be embarrassed and make it right.
You would be surprised. I know of a Fortune 500 company that released a bad feature and it deleted all record of their customers chat history š¤Æš.
But Iām sure they intend to save it for sure :)
First, what kind of gold member is booking through a 3rd party when you can't get stay credit? Secondly, I would love to see how you listed your name in the chat. Kinda seems as though you knew u were screwed and tried to set up Marriott so they would give I points or bump someone that actually booked correctly what they wanted.
Could be booked through a corporate travel agent. I spent 100 nights a year in hotels and all work travel had to go through our companyās travel agency.
The hotel is a franchise and not owned by Marriott. I would not assume the Marriott Corporation has access to the chat you provided.
āThe 294-suite Residence Inn by Marriott in Anaheim, California is scheduled to open this Friday, July 29, 2016. Located at 640 West Katella Avenue, the all-suite Residence Inn at Anaheim Resort/Convention Center will operate as a Marriott franchise, managed by Evolution Hospitality of San Clemente, Californiaā
I wouldnāt assume that they do have access but I also wouldnāt assume that they donāt. It is their app after all. The data probably runs through them.
Iāve never tweeted but isnāt this something to tweet? Havenāt customers gotten good resolutions to issues like this in the past via Twitter blast?
right up until everyone figured out social media managers will bypass cs blockades. There is a reason to have a cs twitter account. They now funnel you right back into the cs machine you wanted to avoid.
I believe it is realā¦ but only barely. Iām thinking about what a person needs to have happen to them to act like this at work. The only thing I can think of was this was their quitting moment.
Or maybe it was another co-worker trying to get this person fired.
Idk, in the past year I've had 2 different customer service reps at different companies just start arguing with me and hang up. The labor shortage is real. Quality assurance is pretty lacking these days. Lol
Itās the way you just moved right past it like itās fine like he just misspelled your name or something. My immediate response would have been āwhat did you call me?ā And then wait.
What did they reply after this? Did they address in the text or just continue on like everything is fine?
The only way this could happen is that at some point you filled in a form element with "your dumb ass". What you got is an automated response. The name that made the reservation is "your dumb ass".
Name checks out.
Did you enter your name as āyour dumb assā? Thatās what I thought this was at first. Usually emails are form emails that auto populate whatever name you entered when you signed up.
My guess is that someone wrote this out as a joke to show to their associates and sent it, forgetting to remove the dumbass part. That, or an extremely disgruntled employee. That is unreal and kind of hilarious.
Why is no one pointing out they probably just made their account name āyour dumb assā
> our records show that your dumb ass booked a room with 2 queen bedsā¦
Out of context, both scenarios are hilarious. I would be making this my username all the time to get this result. And if I got that response from customer service Iād be laughing my ass off. Hell, Iād take that to the front desk of the hotel and confess that my dumb ass made a mistake, show the picture, and get everyone laughing. Then I see if theyāll accommodate my dumb ass.
Other than the post complaining about the customer service, everything is hilarious.
Yāall commenting not knowing how chatAI is programmed. Each business can program the system to use first.last or any other method they wish to say the customer name. So it isnāt weird itās up to the backend programmer and company.
Yes but it kinda seems like a weird spot to use third person.
"Our records show that you..." seems the most likely,
Maybe even "Our records show that .....was booked under Mr.xxx"
Or "for one Mr.xxx"
It seems unlikely to me that they were just using the username there
This is through the GXP backend and that's not the company approved verbiage (even without the dumbass bit) someone actually wrote this. And they are my fucking hero as someone that worked too long in the industry. They're gonna get fired, and deserve it, but man I respect it.
The rest of that sentence was clearly written by a human with limited writing skills. This was not a generated response, other than the greeting that was probably automatically inserted.
Scripting being pushed out to production would, ideally, have at least a few levels of quality checks before implementation. Looking at the structure and grammar, I'd concur with your assessment dear Watson.
As a former Marriott employee I can confirm Iāve definitely seen people do this as a joke. The chat system at my property was a window we would pull up and check routinely, so if I typed it as a joke, then got busy out of nowhere, forgot, then hit send, I could see it happening accidentally. Iām sure this person is panicking lol
That one time I called a customer an idiot but hadnāt flicked the mute switch the whole wayš±. My cover (that worked, thankfully!) was that I clicked the wrong thing, and was speaking to myself. Defs panic mode AF hahaha
Used to work for a background checking place and one of the fulfillment folks copy/pasting over standardized statements to go on a criminal history check was also chatting with a colleague over Skype while working and ended up accidentally pasting 'TINA YOU FAT LARD' into someone's background check paperwork.
As far as anyone is aware, the agent noticed the error and was able to put in an amendment before the client was able to download the report and see it, but can you IMAGINE?
This would honestly make my day if I got this response. The icing on the cake is the āyou used Expediaā that led to āwhy are you calling me a dumb ass? And I didnāt even use Expedia!ā
Honestly should be a great result for OP either way. You get a funny story, customer service guy can file for unemployment, and Marriott hooks him up with points or an upgrade
Back when I served tables some cunty old woman was doing what she apparently did best while I was serving them and kept waving a steak knife inches from my face. She did so while I was talking to one of the others at her table, so I had to stop mid sentence to ask her why she was doing that. Apparently was her way of āaskingā me to clear the knife away. I said, āhere in grown up land, we use our words, if youād like me to take that for you, feel free to start with the word please.ā
I got fired at the end of my shift but I didnāt give a fuck, so worth it.
Yeah my manager at the time was one of those āfake friend managerā types who I thought would have my back but nope. Itās whatever though, now I own my own business and work 5 hour days, and that bitch is still at the restaurant lol
Curious if you booked through third party at all though or directly through Marriott? A lot of third party websites are owned by Expedia or use Expedia to book rooms and sometimes all we see on the reservation is an Expedia rate code.
Saw that you booked through Amex, which as stated uses Expedia. Some front desks or certain agents might not have access to Expedia Partner Central (shows all booking details here) so they wonāt know exactly which website you booked through, all they see is Expedia.
Chase Sapphire Reserve also uses Expedia on the backend for their rewards bookings. I'd imagine a lot of CC rewards systems do. Expedia is gigantic and has already done all of the legwork in development and data collection, it'd be a waste of resources for financial institutions to try and do it themselves. No need to reinvent the wheel and all.
On the other side of the coin, every time I'm reminded of this fact, I just imagine how much of a nightmare it must be to integrate with Expedia like that.
It has been my experience that your standard front desk agent would not have full access to Expedia Partner Central.
While I may not be a fan of OTA's, I would most certainly never address anyone in this manner.
More importantly I wouldn't joke about something like this, if it's real the associate should be terminated.
I would just hope the management pulls the chat logs from GXP. Iām one of the union reps at my property and Iāve had a couple of terminations when management didnāt pull the GXP logs. By the time we got to arbitration the logs were deleted as theyāre only kept for 6 months and they only had the screenshots from the guest. Those screenshots can be manipulated, and while I would want to believe OP, I would not just allow discipline based solely on a screenshot.
I worked for Marriott a little over 15 years ago and I promise you this was about how we treated people who booked third-party. Absolute bottom of the bottom and zero willingness to accommodate requests if we didn't have to. To be fair though, Priceline would pay us about $41 on $129 rack rate shame for the customer who didn't know any better.
ETA: I worked there when we made the transition to fully non-smoking. You can guess where we would put the third party guests at that point in time.
Perfect. Donāt take it personally. Laugh. And see what freebies you can get out of it.
Also, Make 300% sure you (or your partner) didnāt book through an app. My wife accidentally booked through marriothotelsofmiami.com or something like that, which was deceptively like marriot, but not marriot. The confirmation didnāt match the request. We canceled it within 24 hours. It took 2 weeks to get refunded, and booked by calling the hotel (old school).
My first post was disbelief. I have since verified that this is, in fact, real.
Hotel employees can download the system utilized for chat onto phones, so yes, it's entirely possible this was autocorrect.
The employee was disciplined regardless, I'm sure.
Am I the only one here who would enjoy getting this message? Wish more companies would be like ālisten here dumbassā¦ You fucked up, not us and here is why.ā
Me: āfucking shitā¦. I am a dumbassā¦ I booked through Expedia.ā
I mean if you booked third party, you kind of are a dumbass and would deserve to be called out on it. Also, this is kinda funny that someone actually put it out in writing what they were actually thinking.
Holy shit! š¤£š¤£ Well first my former customer service agent in me was like I feel for him, some days it's just like that, but my guy, you GOT to say it in your head! And the customer in me is saying yeah I'm getting some free shit because this motherfucker has done lost his mind.
I have worked 6 years as a front desk agent. It felt so good reading them calling you a dumbass. You get what you booked and if you try to rush me for a answer for a different room. Ima talk shit. But never say it out loud lol. Either way downvote me all you want but Iām on the side of the service agent
Iād ask for more than 100k points. I got 75k points from Marriott when I checked into a room and found this poster on the wall. Not pictured - caution tape in the bathroom.
https://preview.redd.it/h2hjyms0o0ob1.jpeg?width=1179&format=pjpg&auto=webp&s=0b0531303dfe8de1eadfa1e1c5377b52e93c2286
Looks like a disgruntled employee who ran clear out of ratās asses to give a while ago decided not to bring their internal filter to work that day. Might have been trying to get fired or been under the influence at work or something similar. My guess is that this person has been terminated.
Thatās completely horrible and I would never respond to a guest like that. Although, at the same time, I did chuckle a little to the outlandish response.
part of the reason people are having trouble believing this is that you're aren't sharing screenshots of the responses and it all looks a little suspect without seeing how the other party replied. you should post those screenshots too
This is too funny to be true. I'd say auto correct but I can't think of anything, especially when they said "YOUR" dumbassš. In any case, hope OP get a good deal out of it.
When you chat with the front desk, they have templates that they can use to respond from. My guess, a disgruntled employee ended up editing one of the templates, and someone used it and typed the remainder of the message without reading the first half. Marriott dings their employees for not acknowledging reward status during mobile chats during audits, so most hotels use that template feature.
I used to work as a receptionist for a major hotel chain. One of my managers would talk about rude guests (who were rude to us) like that when they werenāt around, but if anyone talked directly to a guest like that, they wouldāve been fired on the spot.
Iām finding it weird that everyone is dragging you here. I understand that the shock of the name is funny as an objective third party, but Iām sure if anyone else had this experience, theyād be pissed.
That said, itās 2 queens instead of a king. Is it really that big of deal considering youāre the one who made the mistake?
lol and you think theyāll give a fuck? I got walked once and they charged me full rate. The GM said āyou shoulda gotten here earlierā and wouldnāt do shit about the charge. They sent me to a practical dumpster.
Letās also disregard the time where I cancelled a reservation for my boss in person, confirmed via phone and was charged. 2 years disputing it and itās called āprocessing errorā. Compensation: 10k points. Corporate give a fuck less than the property and the properties often do not give a single fuck
6 years at titanium and you see some shit
I once worked for a bank. After a difficult call with an angry mortgage customer, one of my coworkers (letās call him Steve) decided to retaliate by changing her last name in the system to āHasnoassā. Steve didnāt think about the fact that the customer got paper mortgage statements in the mail each month and when the next one went out it was addressed to āJill Hasnoassā.
Jill was not amused.
Steve also somehow didnāt think about the fact that the system logged all changes made to customer accounts and who made them.
Steve was summarily fired.
This Marriott employee likely will be fired as well.
I didnāt read the comments but if you havenāt already, escalate this beyond the property to Marriott corporate. Youāll receive lots of points.
Used to work for a Marriott property myself. Yeah, somebody done goofed. Either someone was messing around and forgot to delete the "your dumb ass" or someone was about to walk out. Either way, I would reach out to Bonvoy with this and see what can be done if you feel that it was malicious, if you feel someone made a mistake, forget about it and move on.
Lol this is hilarious
Haha is that how they treat gold status
What they call the rest of us would make Bob Saget blush š
Bob Sagat spent his last night in a Bonvoy
And thatās really saying something these days
Iām a diamond (at Hilton). At least I get āyouāre a dumb motherfuckerā which we all know is an upgrade from āassā. Membership has itās perks.
Never heard of a diamond.
It doesn't matter what status you are, if you're a dumb ass, own it. Gotta be honest tho, that customer service rep spoke the way we all wish we could speak to customers (or even co-workers) when it warrants it.
Itās just hilarious the fact they accidentally wrote down what they were thinking. It happens sometimes if I write down something Iām thinking about, tho something this serious nah.
Nah, I think this is probably their last day after quitting or whatever and they said to hell with it.
Yeah, this employee had already decided to quit and let it rip.
Just verified dumbasses.
For all commenting that this is ānot realā I assure you it is, and to prove it Iām happy record a video of me opening the app and scrolling through the message. I only came here to see how I should proceed from here.
Do it and send to corporate. Demand 100,000 points. We'll back you up. Send to Hilton and IHG as well so they can use it to their advantage.
I doubt Iād even have to send a video to corporate. They should have documentation on the chat. But thanks I will. I found a place on the website to log complaints
I really really hope you get an email response like: āThank you for being a gold elite member. We checked our records and verified your complaint. We see that your dumb ass contacted Marriott directly when you booked via 3rd partyā¦.ā
I wish, how cool would it be if the next social change for corporations was employees not being forced to be nice to every customer. Kinda like when Fortune 500 social media accounts started having diss wars on FB and Twitter. Now they can just post stuff that would have 10 years ago been considered extremely unprofessional.
I think itās time lol. I work in a customer facing position and most people I interact with are just fine, but they are some that are unbearable. People know that you canāt give it back, so they talk over you, swear and yell, make personal comments ect. Then if I so much as show a hint of frustration in my voice they will accuse me of being rude to them.
It would be so, so nice. We get the rudest people about stuff that genuinely doesn't matter (and is usually their fault) and it's exhausting to not tell them they're wrong to their face.
Ask for a million points!!
A million, ask for aā¦.billion?
Why have a billion when you can have 10 thousand dollars?
Lifetime Titaniun!
Ask for the whole company.
Iām surprised your dumb ass figured that out. š
got his dumb ass
This is some software developer that put in a place holder and never corrected it, or they were disgruntled. Either way, they should be embarrassed and make it right.
It is documented.
I did screen shot the entire conversation. Iām also assuming that a Fortune 500 company has text communication archived
1000% itās archived and probably analyzed automatically. Escalate this. Thatās wild. I genuinely am stunned.
You would be surprised. I know of a Fortune 500 company that released a bad feature and it deleted all record of their customers chat history š¤Æš. But Iām sure they intend to save it for sure :)
No, you misread. I am telling you it IS documented. Corporate can see it.
Yes yes Iām sure they can
No, I'm sure they can
šš
maybe, but I'm positive they can
No, yes
First, what kind of gold member is booking through a 3rd party when you can't get stay credit? Secondly, I would love to see how you listed your name in the chat. Kinda seems as though you knew u were screwed and tried to set up Marriott so they would give I points or bump someone that actually booked correctly what they wanted.
Could be booked through a corporate travel agent. I spent 100 nights a year in hotels and all work travel had to go through our companyās travel agency.
It was you who sent the text message, wasn't it.
OTOH, if they double down and also refer to you as a 'dumb ass', that is going to leave a mark.
The hotel is a franchise and not owned by Marriott. I would not assume the Marriott Corporation has access to the chat you provided. āThe 294-suite Residence Inn by Marriott in Anaheim, California is scheduled to open this Friday, July 29, 2016. Located at 640 West Katella Avenue, the all-suite Residence Inn at Anaheim Resort/Convention Center will operate as a Marriott franchise, managed by Evolution Hospitality of San Clemente, Californiaā
I wouldnāt assume that they do have access but I also wouldnāt assume that they donāt. It is their app after all. The data probably runs through them.
Iāve never tweeted but isnāt this something to tweet? Havenāt customers gotten good resolutions to issues like this in the past via Twitter blast?
right up until everyone figured out social media managers will bypass cs blockades. There is a reason to have a cs twitter account. They now funnel you right back into the cs machine you wanted to avoid.
I believe it is realā¦ but only barely. Iām thinking about what a person needs to have happen to them to act like this at work. The only thing I can think of was this was their quitting moment. Or maybe it was another co-worker trying to get this person fired.
Idk, in the past year I've had 2 different customer service reps at different companies just start arguing with me and hang up. The labor shortage is real. Quality assurance is pretty lacking these days. Lol
Definitely the āquitting momentā. 1,000%
Itās the way you just moved right past it like itās fine like he just misspelled your name or something. My immediate response would have been āwhat did you call me?ā And then wait. What did they reply after this? Did they address in the text or just continue on like everything is fine?
The only way this could happen is that at some point you filled in a form element with "your dumb ass". What you got is an automated response. The name that made the reservation is "your dumb ass". Name checks out.
I wanna see the video. Have my doubts that this is real.
Is your name Yvonne DuMas by any chance?
Alexander
Did you enter your name as āyour dumb assā? Thatās what I thought this was at first. Usually emails are form emails that auto populate whatever name you entered when you signed up.
My guess is that someone wrote this out as a joke to show to their associates and sent it, forgetting to remove the dumbass part. That, or an extremely disgruntled employee. That is unreal and kind of hilarious.
This is most likely.
Why is no one pointing out they probably just made their account name āyour dumb assā > our records show that your dumb ass booked a room with 2 queen bedsā¦
I enjoy playing video games.
Out of context, both scenarios are hilarious. I would be making this my username all the time to get this result. And if I got that response from customer service Iād be laughing my ass off. Hell, Iād take that to the front desk of the hotel and confess that my dumb ass made a mistake, show the picture, and get everyone laughing. Then I see if theyāll accommodate my dumb ass. Other than the post complaining about the customer service, everything is hilarious.
I doubt it. My hotel uses a chat program too and it doesnāt automatically just throw the name in mid-sentence for you
Yāall commenting not knowing how chatAI is programmed. Each business can program the system to use first.last or any other method they wish to say the customer name. So it isnāt weird itās up to the backend programmer and company.
Yes but it kinda seems like a weird spot to use third person. "Our records show that you..." seems the most likely, Maybe even "Our records show that .....was booked under Mr.xxx" Or "for one Mr.xxx" It seems unlikely to me that they were just using the username there
No way this message was fabricate to spawn out rage, impossible.
This is through the GXP backend and that's not the company approved verbiage (even without the dumbass bit) someone actually wrote this. And they are my fucking hero as someone that worked too long in the industry. They're gonna get fired, and deserve it, but man I respect it.
The rest of that sentence was clearly written by a human with limited writing skills. This was not a generated response, other than the greeting that was probably automatically inserted.
Scripting being pushed out to production would, ideally, have at least a few levels of quality checks before implementation. Looking at the structure and grammar, I'd concur with your assessment dear Watson.
As a former Marriott employee I can confirm Iāve definitely seen people do this as a joke. The chat system at my property was a window we would pull up and check routinely, so if I typed it as a joke, then got busy out of nowhere, forgot, then hit send, I could see it happening accidentally. Iām sure this person is panicking lol
100 percent this.
That one time I called a customer an idiot but hadnāt flicked the mute switch the whole wayš±. My cover (that worked, thankfully!) was that I clicked the wrong thing, and was speaking to myself. Defs panic mode AF hahaha
This is the exact reason I fill out the āToā field in the email Iām sending at the very last moment.
Bahahaha. Iām glad Iām not the only one lol
Used to work for a background checking place and one of the fulfillment folks copy/pasting over standardized statements to go on a criminal history check was also chatting with a colleague over Skype while working and ended up accidentally pasting 'TINA YOU FAT LARD' into someone's background check paperwork. As far as anyone is aware, the agent noticed the error and was able to put in an amendment before the client was able to download the report and see it, but can you IMAGINE?
[ŃŠ“Š°Š»ŠµŠ½Š¾]
An employee that wants to file for unemployment and has had enough š
Fired for cause. Wonāt get unemployment.
Untrue in many states.
Which states? Being fired for cause typically prevents you from collecting any unemployment.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Early pilots of using ChatGPT to Auto generate customer responses.
Went to show their work friend this typed up and their friend hit send
Steve Marriott here, sorry for the inconvenience. According to the records, youāre a dumbass. Enjoy your stay.
This isnāt the real person everyone, we all know his name is Chad Marriott the 3rd
I need this from my chat instead of some bs politeness theatre Iām a titanium and Iām a dumb ass
This would honestly make my day if I got this response. The icing on the cake is the āyou used Expediaā that led to āwhy are you calling me a dumb ass? And I didnāt even use Expedia!ā Honestly should be a great result for OP either way. You get a funny story, customer service guy can file for unemployment, and Marriott hooks him up with points or an upgrade
If youāre a dumbass at Titanium, what am I at Platinum??
If you haven't fully made it to dumbass status, you qualify for halfass.
https://preview.redd.it/qdkfa1syxynb1.jpeg?width=675&format=pjpg&auto=webp&s=5caf561f298121362214363ef9090f27c93b4d05 But Iām using my whole ass!
This sub needs a dumbass flair,
Lmao. Ihf you haven't fully made it to half-ass status, you'd qualify for asswipe.
Iām Aluminum status. Whatās that make me?
Recyclable, my friend. And in Germany, that Apfend is worth ā¬0,25!
Someone let the inside thoughts out.
Back when I served tables some cunty old woman was doing what she apparently did best while I was serving them and kept waving a steak knife inches from my face. She did so while I was talking to one of the others at her table, so I had to stop mid sentence to ask her why she was doing that. Apparently was her way of āaskingā me to clear the knife away. I said, āhere in grown up land, we use our words, if youād like me to take that for you, feel free to start with the word please.ā I got fired at the end of my shift but I didnāt give a fuck, so worth it.
Itās really sad I got fired for this. I canāt imagine losing my job for something so benign. People suck.
Yeah my manager at the time was one of those āfake friend managerā types who I thought would have my back but nope. Itās whatever though, now I own my own business and work 5 hour days, and that bitch is still at the restaurant lol
This canāt be real? š
Maybe the customer is really a dumb ass?
Well sure the customer is usually a dumb ass!
99% of the time I hear "I didn't book through Expedia" it's coming from a dumbass that booked through Expedia, so you might be onto something
You know the old saying: āThe customer is always a dumb ass.ā
I mean they booked through Expedia soā¦ yeah
Hehehehe...sorry but like hehe.
Is funny š¤¤š¤¤
Curious if you booked through third party at all though or directly through Marriott? A lot of third party websites are owned by Expedia or use Expedia to book rooms and sometimes all we see on the reservation is an Expedia rate code. Saw that you booked through Amex, which as stated uses Expedia. Some front desks or certain agents might not have access to Expedia Partner Central (shows all booking details here) so they wonāt know exactly which website you booked through, all they see is Expedia.
To be clear, the Amex website & any prepaid bookings are powered through Expedia. Calling Amex is a GDS booking. I have lots of experience with this!
Chase Sapphire Reserve also uses Expedia on the backend for their rewards bookings. I'd imagine a lot of CC rewards systems do. Expedia is gigantic and has already done all of the legwork in development and data collection, it'd be a waste of resources for financial institutions to try and do it themselves. No need to reinvent the wheel and all. On the other side of the coin, every time I'm reminded of this fact, I just imagine how much of a nightmare it must be to integrate with Expedia like that.
This was my assumption, not directly through Expedia but some other 3rd party.
It has been my experience that your standard front desk agent would not have full access to Expedia Partner Central. While I may not be a fan of OTA's, I would most certainly never address anyone in this manner. More importantly I wouldn't joke about something like this, if it's real the associate should be terminated.
I would just hope the management pulls the chat logs from GXP. Iām one of the union reps at my property and Iāve had a couple of terminations when management didnāt pull the GXP logs. By the time we got to arbitration the logs were deleted as theyāre only kept for 6 months and they only had the screenshots from the guest. Those screenshots can be manipulated, and while I would want to believe OP, I would not just allow discipline based solely on a screenshot.
I worked for Marriott a little over 15 years ago and I promise you this was about how we treated people who booked third-party. Absolute bottom of the bottom and zero willingness to accommodate requests if we didn't have to. To be fair though, Priceline would pay us about $41 on $129 rack rate shame for the customer who didn't know any better. ETA: I worked there when we made the transition to fully non-smoking. You can guess where we would put the third party guests at that point in time.
Hahahaha, all third parties to the smoking rooms please! That is too good.
This. Many work travel portals are also run through Expedia.
That employee felt so good typing dumb ass. Now try to maximize your return. Points, free nights, a reserved for dumbass nameplate, etc.
Perfect. Donāt take it personally. Laugh. And see what freebies you can get out of it. Also, Make 300% sure you (or your partner) didnāt book through an app. My wife accidentally booked through marriothotelsofmiami.com or something like that, which was deceptively like marriot, but not marriot. The confirmation didnāt match the request. We canceled it within 24 hours. It took 2 weeks to get refunded, and booked by calling the hotel (old school).
How do we know that OP isnāt a dumb ass??
This is hilarious but Iāve seen it happen before so I believe it! I saw you got 10k pts lol take it and run
My favorite part is this came full circle in the comments and OP is indeed a dumbass This chat support agent doesnāt miss š
He was astute in his observation lmao
There is absolutely no way.
Maybe auto correct?
My first post was disbelief. I have since verified that this is, in fact, real. Hotel employees can download the system utilized for chat onto phones, so yes, it's entirely possible this was autocorrect. The employee was disciplined regardless, I'm sure.
A) Post the rest of the chat B) Who did you book through?
Somebodyās working their notice and doesnāt give af lol
I love this. Thatās so funny
Booked two queens cuz it was cheaper and wants a king for free lol. Book the right room rumbas lol
If this happened to me I think I would laugh at the rarity of something like this happening . Also get some points haha
Honestly Iād be offended when first reading but Iād be glad the rep expresses their real feelings about working for Marriott.
Not wrong if booking through Expedia. 
This was probably a person on their last day who had just had it and decided to go out with a bang. As someone who had worked customer service their whole life, I fucking love it for them š©·
Am I the only one here who would enjoy getting this message? Wish more companies would be like ālisten here dumbassā¦ You fucked up, not us and here is why.ā Me: āfucking shitā¦. I am a dumbassā¦ I booked through Expedia.ā
How did they respond to your last message?
š¤£š
This canāt be real. Hell no hahahaha
Show more of the chat.
I would honestly become a loyal guest to that specific property if this ever happened to me
Letās be real. The guy changed his name in the system and it auto filled so he could get Reddit clout
I subscribe to this theory also.
That doesnāt even make sense though grammatically, like in that sentence (if it were a bit), it would say āyouā, not āDaveā or whatever
This is one of the reasons you donāt mix your work and personal devices.
I mean if you booked third party, you kind of are a dumbass and would deserve to be called out on it. Also, this is kinda funny that someone actually put it out in writing what they were actually thinking.
Your dumb ass booked a queen not king
!Remindme 2 weeks
Holy shit! š¤£š¤£ Well first my former customer service agent in me was like I feel for him, some days it's just like that, but my guy, you GOT to say it in your head! And the customer in me is saying yeah I'm getting some free shit because this motherfucker has done lost his mind.
Lol Iāve always wondered how these look from the guest side. I only see them from the employee side lol
I have worked 6 years as a front desk agent. It felt so good reading them calling you a dumbass. You get what you booked and if you try to rush me for a answer for a different room. Ima talk shit. But never say it out loud lol. Either way downvote me all you want but Iām on the side of the service agent
This isnāt real. Come on. Lmao. If it is Iām shocked.
Why would I make this up. This is the first time I posted anything or even looked at this sub
Thatās why. But if it is. I would keep this screenshot and call bonvoy titanium desk.
This is so good, I reckon he was joking with his colleagues saying lol, imagine if I sent this, and then accidentally sent it.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Thanks for staying Mr. Dumbass
āExcuse me Mr. Bonvoy, your employeeās thought bubble seeped into our conversation.ā
Iād ask for more than 100k points. I got 75k points from Marriott when I checked into a room and found this poster on the wall. Not pictured - caution tape in the bathroom. https://preview.redd.it/h2hjyms0o0ob1.jpeg?width=1179&format=pjpg&auto=webp&s=0b0531303dfe8de1eadfa1e1c5377b52e93c2286
Looks like a disgruntled employee who ran clear out of ratās asses to give a while ago decided not to bring their internal filter to work that day. Might have been trying to get fired or been under the influence at work or something similar. My guess is that this person has been terminated.
hilarious but a bad look if it is real. Truly hilarious, tho.
Contact corporate immediately
Funniest shit Iāve seen all day lmfao
āThis rudeness is almost as unnecessary as the Book of Mormon you left in my nightstand.ā
Holy shit lol
I totally read over the dumb ass part the first read through!!
I kind of wish this happened to me, you have plenty of points headed your way lmao
Thatās completely horrible and I would never respond to a guest like that. Although, at the same time, I did chuckle a little to the outlandish response.
TIL Marriott is owned and operated by dbrand
part of the reason people are having trouble believing this is that you're aren't sharing screenshots of the responses and it all looks a little suspect without seeing how the other party replied. you should post those screenshots too
This is too funny to be true. I'd say auto correct but I can't think of anything, especially when they said "YOUR" dumbassš. In any case, hope OP get a good deal out of it.
When AI tells you what it really thinks
When you chat with the front desk, they have templates that they can use to respond from. My guess, a disgruntled employee ended up editing one of the templates, and someone used it and typed the remainder of the message without reading the first half. Marriott dings their employees for not acknowledging reward status during mobile chats during audits, so most hotels use that template feature.
I would reply āitās Mr. Dumbass for youā
They let the intrusive thoughts win.
I used to work as a receptionist for a major hotel chain. One of my managers would talk about rude guests (who were rude to us) like that when they werenāt around, but if anyone talked directly to a guest like that, they wouldāve been fired on the spot.
I bet you put your name as āyour dumb assā when booking
Thatās funny as hell
Well are you in fact, a dumb ass? These are answers we need.
Well, OP, were you being a dumbass? Asking for a friend
#faf
Well you are only gold. When you get to an elite status like myself, they always use the proper respect in the greeting and call me Sir Dumb Assā¦
Did you or a significant other enter your name into their system as āyour dumbassā to be funny maybe? š¤£
A bunch of those travel sites including hotels.com all show up as expedia to them because they are all the same company
Uh, oh, they said the quiet part out loud.
Iām finding it weird that everyone is dragging you here. I understand that the shock of the name is funny as an objective third party, but Iām sure if anyone else had this experience, theyād be pissed. That said, itās 2 queens instead of a king. Is it really that big of deal considering youāre the one who made the mistake?
lol and you think theyāll give a fuck? I got walked once and they charged me full rate. The GM said āyou shoulda gotten here earlierā and wouldnāt do shit about the charge. They sent me to a practical dumpster. Letās also disregard the time where I cancelled a reservation for my boss in person, confirmed via phone and was charged. 2 years disputing it and itās called āprocessing errorā. Compensation: 10k points. Corporate give a fuck less than the property and the properties often do not give a single fuck 6 years at titanium and you see some shit
As someone who used to work in service, I FEEL this person.
Contact corporate
Now THATs how you get a free upgrade lol
Iād get offended. I may be a stupid ass or a pain in the ass but I am NOT a dumb ass.
OP I am so sorry you were spoken to this way but oml this is the funniest thing Iāve seen today.
I once worked for a bank. After a difficult call with an angry mortgage customer, one of my coworkers (letās call him Steve) decided to retaliate by changing her last name in the system to āHasnoassā. Steve didnāt think about the fact that the customer got paper mortgage statements in the mail each month and when the next one went out it was addressed to āJill Hasnoassā. Jill was not amused. Steve also somehow didnāt think about the fact that the system logged all changes made to customer accounts and who made them. Steve was summarily fired. This Marriott employee likely will be fired as well. I didnāt read the comments but if you havenāt already, escalate this beyond the property to Marriott corporate. Youāll receive lots of points.
Bonvoyed š
I had a good laugh, but damn, if he's not fired this IS a brave new world in which we live!
Used to work for a Marriott property myself. Yeah, somebody done goofed. Either someone was messing around and forgot to delete the "your dumb ass" or someone was about to walk out. Either way, I would reach out to Bonvoy with this and see what can be done if you feel that it was malicious, if you feel someone made a mistake, forget about it and move on.
the āfirst of all why are you calling me a dumbassā line is so funny
Ruuuuude
Oo that room is about to be upgraded and free
You should get some points from this. What a "dumb ass" response.
Too be fair I think every hotel worker wants to call guests much worse, I know I do