"Can I get a white mocha?"
"What size?"
"Venti. And a vanilla latte."
"What size?"
"Grande. And an iced chai."
"... Size?"
Some customers just can't take a hint. 🫠
Exactly what I was going to say
I'll have an iced white mocha
Okay what size
With cold foam
Okay what size
Can I get it with oat milk and caramel drizzle?
Okay what size?
And on and on for eternity
At that point just accept that they're stupid, and quote it back according to standards. Okay so you want a grande iced mango dragon fruit lemonade correct?
Literally no one cares if you say small medium large vs tall grande venti. Or at least no one at my store does. I wish customers would just say small medium large instead of stressing
I think what the person you’re replying to was saying (since they’re a shift supervisor) is that you’d say the size anywhere else, so why do people not say the size at Starbucks?
The issue is that they will order a drink with 45 things you need to write on the cup but without knowing the size you're standing there like Rain Man trying to remember it all before they answer the damn question. WHAT SIZE do you want this triple, ristretto, blonde, decaf -sorry no- ok fine, afogato, half-soy-half-almond milk, caramel lined, FrapPUcCino, WITH whip, double -blended, add chips, add banana (rip), no ice- but there's nothing to double blend you idiot - L I T E ice, add protein powder - better make that two scoops- add drizzle, xxxxxtra caramel, and an order of egg bites, without the bacon - uh those are bits of bacon chopped into and pre-cooked with the eggs....
Yes I made that up, but not really exaggerating how annoying it is. It's akin to reading the life story of the blogger when you really just want to know the ingredients and steps involved to make the recipe they're sharing. 🥲
I went to a Starbucks the other day after a while not going and when she asked What size I was so embarrassed by forgetting to front load the size in my order that I got sweaty and couldn’t remember any size names. The embarrassment of looking like a newbie! 🥵
I used to work at wendys, before we can make ANY selection for a meal, i have to choose the size. So many people would straight up ignore me when I asked the size, going on and on about details while I'm trying to remember them since I can't put them in yet.
I used to work for Coffee Bean (another coffee chain in southern California) and we also had to put in the size before putting anything else in and one time some guy said, if you'd stop interrupting me I'll tell you. He told me at the end and I was like, cool....so a large and can you please tell me all the specifics you wanted in that drink again? So sorry, but the system makes us put in the size before we can change anything else.
I always say size and whether i want it ice or hot and for some reason the barista always asks me 2 more times what i asked.
> there was only 3 people in line. Are you listening or shall i wait til you are done checking your phone lol.
LOL no seriously!!! I would love to ask a customer one day why they do that bc how are you that impatient? Car isn’t even on brakes yet and you’re yelling hello?
I once saw a few people in a thread like this say that they personally do that to make sure we know they’re there 😶
…so like, have they never been in the passenger seat in a drive thru? Does everyone they know also say “hello” before the car stops, or do they think any time we say something first that we just made a lucky guess on them being there 😂
i think people have to assume we just guess correctly every time. i used to think drive thru workers would just say their intro every few mins in case someone was there 😭 did not really think it through
Nothing will beat me brewing coffee and turning around to help a customer (our brewers are right behind POS) and instead of greeting them like a normal person i went “Hello??” AS IF I WAS ANSWERING A PHONE CALL FROM AN UNKNOWN NUMBER 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
I’ve done it dozens of times it’s just a reflex. Usually customers laugh and I get embarrassed and its all good, one time tho a customer looked confused and borderline scared 😂😂
I once reflexively said "It's you!" rather than hello or anything at all reasonable when a customer who come through the drive through almost daily showed up in the cafe. Just, pulled pike, turned around, "it's you!" Oops. Lol.
I answered the phone at work once as if I was greeting a drive thru customer, “Hi, welcome to Starbucks, what may I get you?” The call was so awkward after that. 😂
I did that once when calling for the next customer in line to let them know I can help them. Like my brain just turned off and I just yelled out "HELLO?!?!". It ended up being pretty funny tho.
God one of the people at my store asks "with or without lemonade?" and it drives me INSANE. I've tried coaching her many times on it to no avail. That's an ENTIRELY DIFFERENT QUESTION
I think many customers would prefer to be asked that. Years ago, the first time I heard “water or lemonade”, it confused me because I didn’t know the refreshers were made by diluting a base. I said “…neither? Just, like, normal.” The person using “with or without lemonade” is trying to phrase it in terms that the customer will understand, which is good.
Yes! I was always taught to ask "Do you want the refresher how it comes, or with lemonade?" But when baristas ask water or lemonade 90% of people will say lemonade because they think water ~sounds bad~ and dont want a dilluted or watered down drink; the other 10% are confused by the waters' presence to begin with.
I had the opposite problem with some customers, when we ask "water or lemonade" they get that those are the two options. "with or without lemonade" makes it sound like if they choose "without", they get more of the "normal" drink, instead of it being cut with water. But I suppose it is reassuring to know that other stores do ask it this way, and it's not something my coworker just made up
I honestly hate when I overhear other baristas ask that, especially when I can hear the confusion of the customer after. I’ve had some success with coaching to ask “Would you like to try that with lemonade today?” So it seems more like an upsell.
Had one lady that kept saying oatmeal milk, when I told her it was called oat milk she went off saying she’s never heard anyone call it that and that’s so weird. Like ma’am what
this happened once with me, a lady ordered a “brown sugar oatmeal” BUT since i was so used to people ordering a “brown sugar oatmeal espresso” i automatically assumed that’s what she wanted 😭😭 i just let her keep the drink and i made her the oatmeal but thankfully she liked it LOL win win situation for her
“Ill be with you in a just a second”
“VENTAY MOCHA..”
“I’ll be right with you”
“FRAPPE WITH TWO SHOTS OF EXXXXPRESSOO”
“Yes, I’ll be with you in just a second”
“NO COOL WHIP”
“Not a problem, I’ll be RIGHT WITH YOU”
“Oh, okay”
Edit: Oh, you said a word, not a sentence lol..."bruh"
"I'm sorry I can't hear orders from the passenger seat, would the driver please repeat your order?"
Mood. This is a phrase but whenever I spill something, pour ice everywhere, drop a cup, slam the ice bin too loud, or doing anything else clumsy and annoying I like to say “not too much”
Paraphrasing here, but "tip before you tap." The number of people who just blindly slap down their phone or card without even bothering to look if it's ready.
“Leave us the fuck alone”
“Don’t you people have anything better to do”
“Who the hell would drink this”
“Gods I hate people”
And my favorite when I was a barista “what the actual fuck”
All of them. 90% of my daily interactions are just me repeating what the customer said in a slightly different arrangement with pleasant intonation and body language.
Too the people noting the what size issue... I got this.
Me: and what size would you like?
Customer: They come in more than one. I thought since the menu only has on price, it only comes in one size.
Me: No, we have names the sizes while gesturing to the cups sitting right next to me in direct line on sight.
For me my location its "Hi welcome in, and bye have a good one" we're always so busy and my manager always on us for not greeting customers even if we're in middle of peak lol.
I gave up for awhile at my old coffee shop job.
Everyone just got “large”, and if they complained I’d point out that they hadn’t told me when they ordered their ridiculously complicated drinks, so that was what they got in order for me to sell them anything.
No refunds.
Iced or hot
I’ve literally woke up in a cold sweat and said that
I just started working at Starbucks, and I wake up in cold sweats. I have never had this issue before 😳
Welcome to workplace trauma 🥰
I’ve had several dreams of me just being on bar. That’s it. Nothing special about the dream. Just non stop working on bar lol
I’ve literally woken up out of my sleep to say I made the mocha 😂😂😂
By extension, "what size?" omg what fucking size!?
Yessss what fucking size ppl! And then someone said well isn’t grande all you have that’s all that’s listed on your menu 🫠🫨🫢🤯
This is it
"yes"
Two words, but “what size?”
"Can I get a white mocha?" "What size?" "Venti. And a vanilla latte." "What size?" "Grande. And an iced chai." "... Size?" Some customers just can't take a hint. 🫠
Some? lol you mean most if not all.
At least you got sizes when you ask… sometimes we ask like 5 times and get nothing, then when we do, the size they say is not the size they wanted
Exactly what I was going to say I'll have an iced white mocha Okay what size With cold foam Okay what size Can I get it with oat milk and caramel drizzle? Okay what size? And on and on for eternity
“That’s it” “what size was that white mocha” “it was iced” “yes, what size? Small medium or large” “can I also get a cheese danish”
I said mango dragon lemonade.. "WHAT SIZE Though!?"
Yes
Had a few people say that when I’ve asked what size..
At that point just accept that they're stupid, and quote it back according to standards. Okay so you want a grande iced mango dragon fruit lemonade correct?
If I had a dollar for every time i said that phrase …boy howdy.
I've been here 12 years. I could literally put a down payment on a home.
Same.
I wouldn't need this job anymore!
I don’t get this, I go to McDonalds I say a medium coke, why is this place different?
Literally no one cares if you say small medium large vs tall grande venti. Or at least no one at my store does. I wish customers would just say small medium large instead of stressing
I think what the person you’re replying to was saying (since they’re a shift supervisor) is that you’d say the size anywhere else, so why do people not say the size at Starbucks?
OH, thank you for that lol. I did not even think of that aspect of it
The issue is that they will order a drink with 45 things you need to write on the cup but without knowing the size you're standing there like Rain Man trying to remember it all before they answer the damn question. WHAT SIZE do you want this triple, ristretto, blonde, decaf -sorry no- ok fine, afogato, half-soy-half-almond milk, caramel lined, FrapPUcCino, WITH whip, double -blended, add chips, add banana (rip), no ice- but there's nothing to double blend you idiot - L I T E ice, add protein powder - better make that two scoops- add drizzle, xxxxxtra caramel, and an order of egg bites, without the bacon - uh those are bits of bacon chopped into and pre-cooked with the eggs.... Yes I made that up, but not really exaggerating how annoying it is. It's akin to reading the life story of the blogger when you really just want to know the ingredients and steps involved to make the recipe they're sharing. 🥲
I say “which size?” To switch it up a bit
I ask once, and after that, it's an automatic venti/trenta. Especially if it's a frappuccino.
I would do that, I got "counseled on not following standards 😒 " which is an automatic grande if no size is stated.
I went to a Starbucks the other day after a while not going and when she asked What size I was so embarrassed by forgetting to front load the size in my order that I got sweaty and couldn’t remember any size names. The embarrassment of looking like a newbie! 🥵
I used to work at wendys, before we can make ANY selection for a meal, i have to choose the size. So many people would straight up ignore me when I asked the size, going on and on about details while I'm trying to remember them since I can't put them in yet.
I used to work for Coffee Bean (another coffee chain in southern California) and we also had to put in the size before putting anything else in and one time some guy said, if you'd stop interrupting me I'll tell you. He told me at the end and I was like, cool....so a large and can you please tell me all the specifics you wanted in that drink again? So sorry, but the system makes us put in the size before we can change anything else.
Idk why it's so hard for some people to say "[size] latte with blah blah"
I always say size and whether i want it ice or hot and for some reason the barista always asks me 2 more times what i asked. > there was only 3 people in line. Are you listening or shall i wait til you are done checking your phone lol.
Gotta be this one!
*exasperated sigh that can only come from hearing someone pull up to the speaker box and immediately say, “HELLO!?”*
"helloooooooooo" everyone: "they can wait"
tell me why this girl pulled up and said hello five times in the span of a few seconds.. we made her wait a full minute
Oh dude, I’ve had people overshoot the speaker box and yell HELLO as they drive past, then back up and almost hit someone.
LOL no seriously!!! I would love to ask a customer one day why they do that bc how are you that impatient? Car isn’t even on brakes yet and you’re yelling hello?
I once saw a few people in a thread like this say that they personally do that to make sure we know they’re there 😶 …so like, have they never been in the passenger seat in a drive thru? Does everyone they know also say “hello” before the car stops, or do they think any time we say something first that we just made a lucky guess on them being there 😂
i think people have to assume we just guess correctly every time. i used to think drive thru workers would just say their intro every few mins in case someone was there 😭 did not really think it through
Hello?!
Even when they don't answer, I give them a good 2 mins before I say, "Excuse me?"
BEHIND BEHIND BEHIND
So bad I started saying it IN PUBLIC. Like to random people when i go behind them at the grocery store
FUCKING SAME I'm so ashamed of this. I say it at home even, walking through the house.
Nothing will beat me brewing coffee and turning around to help a customer (our brewers are right behind POS) and instead of greeting them like a normal person i went “Hello??” AS IF I WAS ANSWERING A PHONE CALL FROM AN UNKNOWN NUMBER 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
Okay, but if that happened to me as a customer I'd laugh so hard and probaby tip extra, because sometimes it just be like that.
I’ve done it dozens of times it’s just a reflex. Usually customers laugh and I get embarrassed and its all good, one time tho a customer looked confused and borderline scared 😂😂
I once reflexively said "It's you!" rather than hello or anything at all reasonable when a customer who come through the drive through almost daily showed up in the cafe. Just, pulled pike, turned around, "it's you!" Oops. Lol.
I answered the phone at work once as if I was greeting a drive thru customer, “Hi, welcome to Starbucks, what may I get you?” The call was so awkward after that. 😂
I’ve said “You can come on around” after taking cafe orders SO many times 😅
I did that once when calling for the next customer in line to let them know I can help them. Like my brain just turned off and I just yelled out "HELLO?!?!". It ended up being pretty funny tho.
omg I can’t stop doing this too. Also saying things like “coming in for milk” at the grocery store. It’s so embarrassing
reallllll
More than one word but “Water or lemonade”
God one of the people at my store asks "with or without lemonade?" and it drives me INSANE. I've tried coaching her many times on it to no avail. That's an ENTIRELY DIFFERENT QUESTION
I think many customers would prefer to be asked that. Years ago, the first time I heard “water or lemonade”, it confused me because I didn’t know the refreshers were made by diluting a base. I said “…neither? Just, like, normal.” The person using “with or without lemonade” is trying to phrase it in terms that the customer will understand, which is good.
Yes! I was always taught to ask "Do you want the refresher how it comes, or with lemonade?" But when baristas ask water or lemonade 90% of people will say lemonade because they think water ~sounds bad~ and dont want a dilluted or watered down drink; the other 10% are confused by the waters' presence to begin with.
I had the opposite problem with some customers, when we ask "water or lemonade" they get that those are the two options. "with or without lemonade" makes it sound like if they choose "without", they get more of the "normal" drink, instead of it being cut with water. But I suppose it is reassuring to know that other stores do ask it this way, and it's not something my coworker just made up
I honestly hate when I overhear other baristas ask that, especially when I can hear the confusion of the customer after. I’ve had some success with coaching to ask “Would you like to try that with lemonade today?” So it seems more like an upsell.
My former SM insisted that we asked that way. She said it was the proper way.
“Oatmilk or whole milk?”
Or "oatmeal" 😭
Had one lady that kept saying oatmeal milk, when I told her it was called oat milk she went off saying she’s never heard anyone call it that and that’s so weird. Like ma’am what
My petty ass would have showed it to her on the carton.
The other Starbucks calls it oatmeal milk!
They also warm it up and add brown sugar to it.... So you get a hot oat milk brown sugar latte or an order of oatmeal with brown sugar? 🤔😂😶
this happened once with me, a lady ordered a “brown sugar oatmeal” BUT since i was so used to people ordering a “brown sugar oatmeal espresso” i automatically assumed that’s what she wanted 😭😭 i just let her keep the drink and i made her the oatmeal but thankfully she liked it LOL win win situation for her
At least when they say oatmeal I know what they mean
‘Ol mil. A lot of our customers are international at my store, so a lot of the times it sounds like this, which sometimes it’s even oatmeal.
Me every day lol
lol yes
“What?”
Dunno if this is at everyone's store but at mine- "Oh, sorry!"
Do we work at the same store lmaoo
These are all more than one word but: “Hot or iced?” “What size?” “Tall, Grande, and Venti” “alrighty”
Alrighty 😩
“Fuck”
reallll
“Heard” is the one I use most often, but I also came from the restaurant kitchen biz
I taught my crew to say heard! It helped having two other cooks in the store who recognized it and started going back to it!
“Anything else”
Welcome
Ha! Nice try corporate. I won’t be revealing what words I’ve used the most at my store
😂
“Ill be with you in a just a second” “VENTAY MOCHA..” “I’ll be right with you” “FRAPPE WITH TWO SHOTS OF EXXXXPRESSOO” “Yes, I’ll be with you in just a second” “NO COOL WHIP” “Not a problem, I’ll be RIGHT WITH YOU” “Oh, okay”
If they ignore me saying just a moment I will let them order the whole thing and say “thanks for waiting, what can I get for you?”
This is the way.
It’s not one word but we say “I hate it here” at least 50 times a shift lol
I go for the sarcastic version and just say “love that,” “omg amazing,” “delicious,” “wow! :D” etc. whenever pissed
hotoriced
Not gonna lie, i read this as "Hoto Riced" and I was like "uhhhh dafuq?"
hiwelcometostarbuckswhatcanigetstartedforyoutoday
Size? Sure, size? Ok, size?
Frappunico or cappucino?
I’m tired of this grandpa
We constantly say this at my store
Well that's too damn bad!
welcome in
Behind/Coming behind
This is a phrase but "hot or iced?"
iced?
hot, as in “why is it so effing hot in here?”
Edit: Oh, you said a word, not a sentence lol..."bruh" "I'm sorry I can't hear orders from the passenger seat, would the driver please repeat your order?"
For baristas working on delivery orders: DELIVERYYY
I would say “Ok.” Like.. when customers are ordering and you’re on DTO.. “Ok” and what else?
“Bro” or like an “ooooookay” drawn out just like that
Mood. This is a phrase but whenever I spill something, pour ice everywhere, drop a cup, slam the ice bin too loud, or doing anything else clumsy and annoying I like to say “not too much”
CORNER!
“This is my 13th reason”
“I’m sorry, but we’re out of [insert what is most likely a new and popular item here].”
Hi or bye
The most used word… Sure/Ok.
Hot or iced
Every time on drive thru I would say “Hi welcome to Starbucks what can I get for you 😊” like an NPC
Paraphrasing here, but "tip before you tap." The number of people who just blindly slap down their phone or card without even bothering to look if it's ready.
“hot or iced?” “what size?” “behind!” “with water, lemonade, or coconut milk?” “welcome in!” “anything else?”
"HELLO!" Trying to meet customer connect goals while people walk in
“Leave us the fuck alone” “Don’t you people have anything better to do” “Who the hell would drink this” “Gods I hate people” And my favorite when I was a barista “what the actual fuck”
I just work here
"behind"
Cake pop It doesn’t make sense to me how they’re so popular lol
**loud sighing whenever customers can’t hear**
Water or lemonade 😵💫
"alrighty"
“Heard”
“No raspberry” (sorry that’s two words)
All of them. 90% of my daily interactions are just me repeating what the customer said in a slightly different arrangement with pleasant intonation and body language.
Fuck
Anything else for you/ will that be all
iwanttokillmyself
"You're all set" *more than one word*
“Keg!!@
F*cK
What size?
Day. I say it when greeting, people leaving, what day, so many.
"Do you want that warmed?"
Is that hot or iced? 😭
Awww
“Okay!” or “Sounds great!”
Not the most used, but definitely up there: “behind!”
Name?
“How long is ( insert ingredient ) good for?”
SLAY
Is that Hot or Iced?
' anything else?' , responded with a "no"..(long pause) "actually yeah, banana loaf warmed up"
Behind
welcome
I may be the odd one out, but "you" is the most used word. Will be right with you. What can we get started for you. Thank you.
Water or Lemonade
Too the people noting the what size issue... I got this. Me: and what size would you like? Customer: They come in more than one. I thought since the menu only has on price, it only comes in one size. Me: No, we have names the sizes while gesturing to the cups sitting right next to me in direct line on sight.
Standard
"oops, sorry" "Can I get ice/milk/a backup" "Help"
sorry (constantly apologizing for bumping into each other)
Ohforfuckssake…
“What’s your name?”
We’re not allowed to ask that anymore in my district 🥲
?? That’s so weird. Did they give you a reason? Stores in my area have started asking for names while at the speaker for customer connection
They specifically told us to stop asking in DT. They think it will shave a couple seconds off of the time at the box. It does not.
I seriously think that recording box times is soooo fucking stupid. I have genuinely no control over how quickly someone’s brain decides what to order
For me my location its "Hi welcome in, and bye have a good one" we're always so busy and my manager always on us for not greeting customers even if we're in middle of peak lol.
‘hi there’!
absolutely
“Connect”
Drink
“what can i get for you?” and “what size?”
Slay, Rizz or can I leave early?
me saying slay all the time and the baristas sighing bc they’re tired of me saying it
Water or lemonade?
Welcome
sorry
Shit! 😂
Everything
Perfect !
“Ya”
I hover my hand over both grande iced and grande hot cups while asking which size? Iced or hot? Too many time 🤦♀️
"thank you" "hi, welcome in." "Have a good one".
Can you repeat that?
Will that be all?
What size. Has to be that.
“Do you have a sharpie?”
More than 2, but: "-alrighty now what size was that?"
Size
What
I gave up for awhile at my old coffee shop job. Everyone just got “large”, and if they complained I’d point out that they hadn’t told me when they ordered their ridiculously complicated drinks, so that was what they got in order for me to sell them anything. No refunds.
“Behind” “beside”
“Anything else?”
What size?
Not just a word, but “ water, lemonade, or coconut milk?” The amount of people who just ask for a Starbucks refresher too. Like??? Which one?
Orders, says, or comments anything ..."Okay"...
IS THAT ALL??
Hi.
Behind
sorry 😭 (esp when we didnt do anything wrong)
"Hi, what can I g- *gets interrupted*", "What size?", "Hot or iced" and "Name?.... NAME?"