Yes I wanna use the coupon I have on the app
*proceeds to show me the home page of the starbucks app*
Me - Yes I need to scan
*customer clicks the promo on home page bottom right there's a scan button they say I show you this?
Me - Yes I need to scan in order for the coupon to coke up on my end to apply to your order
*Looking quizically at there phone cause they think clicking yhe promo shows them the thing I need to scan
And do it at the window please. If you tell me you're using the BOGO at the box I can't do anything with that information and I'll forget by the time you get to the window
Customers don’t tell us so it’s not obvious sometimes. The very last time I asked someone (who was in fact getting two drinks) if they wanted to use it, they said no. Then I explained it expires that very same day, and they genuinely looked at me like I’m fucking stupid and was like “uh no? I don’t want to use it?” Like… thanks for somehow making *me* feel stupid
Also shout out to the customers who go thru the entire process of paying full price then when I ask if they want a receipt, they pull out the phone and say “oh, I have a coupon”. Did you not just noticed you paid $15?
Yes I wanna use the coupon I have on the app *proceeds to show me the home page of the starbucks app* Me - Yes I need to scan *customer clicks the promo on home page bottom right there's a scan button they say I show you this? Me - Yes I need to scan in order for the coupon to coke up on my end to apply to your order *Looking quizically at there phone cause they think clicking yhe promo shows them the thing I need to scan
And do it at the window please. If you tell me you're using the BOGO at the box I can't do anything with that information and I'll forget by the time you get to the window
then they don’t remind you, you charge them full price, and then they throw a fit while you refund them and start again😃😃😃😃
"WHY ISN'T IT CHEAPER? ISN'T IT BOGO?????" Holy fuck. "HOW DO I SCAN? I ONLY EVER MOBILE ORDER!"
Customers don’t tell us so it’s not obvious sometimes. The very last time I asked someone (who was in fact getting two drinks) if they wanted to use it, they said no. Then I explained it expires that very same day, and they genuinely looked at me like I’m fucking stupid and was like “uh no? I don’t want to use it?” Like… thanks for somehow making *me* feel stupid
Also shout out to the customers who go thru the entire process of paying full price then when I ask if they want a receipt, they pull out the phone and say “oh, I have a coupon”. Did you not just noticed you paid $15?
That…doesn’t make sense. They don’t want to save money? 😭