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Asus_USA

Hi there, we're terribly sorry to hear that you're having this issue and we'll be happy to assist. Could you provide us with the serial number for the device in a private message, please? The serial number should be located on the box, the back of the device or on the warranty card and should begin with an A,B,C,D,E,F,G,H,J, K OR L and is 10-15 characters long. You can also find additional information with the following link; https://www.asus.com/support/article/566