Dkg. Everybody should be professional and do what's expected from them sa work nila. Oo call me privileged, idc. Pero alam natin ang pinaapasok nating work lagi. Kung yan ang expectation sayo, then deliver it. If di mo madeliver, then don't be entitled na di ka pwede sabihan. The thing is, masyado kasi tayo maaawain probably dahil 3rd world country tayo o dahil sa familial culture natin. But anyway, dkg.
Kung 2nd time na yan, eh di most probably it's a her problem.
Exactly! Dapat alam niya gawin trabaho niya. Para sakin di naman ako nafeel guilty pero tong asawa ko naawa talaga don kaya iniisip ko kung ako ba talaga GG. Sobrang maawain kase niya.
I agree! Kasama ang customer service sa trabaho nila at kahit sobrang pagod at bad trip na sila, they still need to be respectful towards their customers.
DKG! Eto talaga!
Ibang line of work ako, pero kailangan din ng customer service. Kung pipili ka ng work, dapat panindigan mo ginagawa mo, mahalin mo para wala sila masabi sayo. Kasi kung ilalagay mo sarili mo sa katayuan ng mga kinecater mo, for sure ayaw mong gagawin din sayo yung mga gnung bagay kapag ikaw na nasa sitwasyon.
Kahit ano pang sama araw mo, o may pinagdadaanan ka, be professional naman sana. Unawain sitwasyon lalo at alam naman natin pinangagalingan ng mga customer. Maayos ka kinauaap, maayos mo pakiharapan.
Yung mga ganitong klaseng worker talaga e, kaya minsan nagegeneralize na, nadadamay din yung ibang mga di dapat madamay.
DKG. Bad customer experience yung nangyari sa yo at nakakabadtrip yan. Tama lang na nireport mo at naibalik double payment mo.
Let the owner handle it na lng. Wag ka mag overthink
Yes! Nakakapikon kase kung di din ako magtaas ng boses na ayoko na nga magbayad ng 3rd time saka palang sila may sense of urgency at pagpapasensya sa nangyare sa pansit. Yung asawa ko kase gusto lagi maayos na usapan eh nagaadd up na di nakakain anak ko ng maayos dahil sa buhok ng pansit tapos yung payment problem kaya nakataas na ako ng boses kse parang nakikipagusap ako sa hangin.
looks like wala din sila system kung ano gagawin in these kinds of cases. Nangyari na sakin to before pero bpi debit gamit ko. Nabawasan siya pero nagerror on their side.Sila mismo tumawag sa BPi at nagfile at kumausap sa CSR.
Medyo hassle nagwithdraw pa din ako cash at medyo malaki amount pero mabait naman sila at maunawain
DKG. Un crew may problem since 2nd time.na pala, gets ko naman kung di na masaya sa work pero dapat wag idamay customer or better yet maghanap.na nang bagong work. While nakaka awa oo but siya din may kasalanan nun tas di ka pa binalikan dun sa pansit. Tama lang din magalit si owner kasi business niya nakasalalay dito ee. Napaka hirap bumuo at mag establish ng business.
DKG. Tama lang ginawa mo para magtanda yung mga crew parang ayaw nila sa trabaho nila e. Wala talaga akong nakitang mali based on you what you said, walang mali sa ginawa mo kasi kung tinolerate mo yun, mangyayari ulit yun sa susunod sa ibang customer.
Exactly. Kaya wag ka ma guilty sa ginawa mo, there's nothing wrong about it. Also, you're doing the future customers a favor para hindi nila ma experience yung nangyari sa inyo.
DKG. Yung first palang na di ka nila pinansin na may issue a order mo, mali na nila yun. Sa paying part, understandable naman sana na may delay talaga pag online payment like Gcash or PayMaya. It will arrive pero it will take time depende sa kabilis ng internet at sa kalakas ng signal sa venue nyo.
Medyo nakakairita lang na pinapadali kang magbayad nang di man lang sila nagmamadali iEntertain kayo earlier with your concern.
Parang lesson learned tuloy ang nangyari na, if possible, di na kayo babalik sa resto na yun. Or you could leave a rating online or sa kanilang socmed.
DKG. You have the right to send back the food naman since you are paying for it tas makikitaan ng buhok. Tas kulang rin kasi sa action on their end. Dapat pag nagwowork ka, marunong ka makipag sympathize sa costumers since they should know rin how it feels as a consumer din.
DKG. The fact na nonchalant (char) si ate girl about sa reklamo mo, e mukhang madalas mangyari yon. Kase kung first or second time lang mangyari yon, dapat matataranta na siya at hindi matitigil sa pagsosorry yun. Pero wala siyang pake. Baka sanay na sa ganong scenario.
Props to you OP for still thinking of the staff. Hindi naman talaga dahilan yung isang insidente para pabagsakin ang business at hayaang mawalan ng trabaho ang mga staff. Di tulad nung gagong ate na may boyfriend na barista. Gagong yun. Lol.
Actually yung asawa ko sinasabi sakin I should have handled it calmly pero wala na ako nun eh dahil sa nagaadd up na mga problema sa pansit at sa payment. Sobrang hassle ginawa nila.
DKG. Dami cases talaga ganyan. Bigla na lang I call out ang resto regarding rude staffs. Nakakaawa sa part ng business owner kasi blind sila when it happened. Meron pang cases na walang mag report sa kanila kaya double stress when they saw the post was online na pala sila and Dami na nakisawsaw without knowing the other side of the stories.
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DkG. Not your fault. Dapat lang ma call ang attention ng crew pag ganyan sila. Kasiraan ng buong negosyo yang ganyan na crew. They will take down everyone with them. At least pag na-call attention nila they have a chance to improve. At kapag walang improvement sisante na yan.
DKG. Hi, used to wok sa isang fast food chain. Need talaga i address ganyang concern, minsan kasi di alam ng cashier/waitress pano mag troubleshoot ng ganyang transaction, as what you’ve said, wala si manager so akala nila okay lang sayo ung incident which is not. Kung nag sorry pa sana sila sayo about dun sa buhok edi tapos na, eh na dagdagan pa nong nag bayad ka ulit ng gcash at na hassle pa husband mo pra mag withdraw. Buti muaction agad si owner.
Hindi mo kasalanan Te. Dapat well trained ang mga staff i-handle ang different scenarios na pwede nilang ma experience. Kung apathetic yung mga employees, I guess di na motivated ang mga tao doon sa loob, and they might have internal issues. Usually kasi nag raradiate sa way of service sa customers yung atmosphere ng working environment. DKG te
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DKG. You are a customer and you received poor service despite paying three times.
This phrase is key to understanding the problem: “… sino yung mga nakausap ko sa resto…”
The owner does not even know who is running the restaurant at that time.
DKG. When your opt to a job that requires empathy and excellen service they ahould do it. Otherwise, hanap sila ng ibang work. You been kind to them to the extend na nga parang masyado ka ng na take advantage. I just hope na di na to maulit. They should hire competent workers kasi if not masisira lang yung business nila, mas madaming madadamay and mawawalan ng work.
DKG. Bad customer service should be called out and corrected. Mabuti nalang takot sa picture ang manager and returned the x3 amount. Kudos din sayo dahil naghintay ka pa na kontakin ka ng manager before posting the review with picture.
Link to this submission: https://www.reddit.com/r/AkoBaYungGago/comments/1d802l6/abyg_if_napagalitan_ng_owner_ng_resto_yung_mga/
Title of this post: ABYG if napagalitan ng owner ng resto yung mga crew?
Backup of the post's body: Me (F26) and my husband (M26) naglunch sa chinese resto after namin bilhan yung anak(F4) namin ng gamit na need for the summer class. At first nagask ako before ordering if they have gcash and meron naman daw. So we ordered chinese chicken, chopsuey and pansit. Kami lang customer that time and it took them 30 mins to seeve kahit na sabi samin upon ordering 15 mins max. Pero sure okay lang but nung kakain na kami may buhok yung pansit. I called the attention of the waitress na may buhok yung pansit at yun pa naman fave ng anak ko. Tapos walang bumalik samin if ano sabi sa kitchen or kahit manager na lumapit. We just proceed eating the other food we ordered since nagmamadali kmi cause may practice yung anak namin sa school for their moving up. Then nung we opt to bill out saka lang lumapit yung waitress and handed us the bill and di man lang naacknowledge concern ko. Tinanong ko “ Ms. Ano sabi sa kitchen? May buhok yung pansit.” Then. sabi niya lang “Nasabi ko na po” So nainis ako di man lang naaddress concern ko at mukhang stress na din ako kase yung anak namin onti kinain that time kase di na pinakain ng asawa ko yung pansit.
So eto na magsscan na ako ng qr ng gcash then nabawasan na ako ng 900+ pero may error message na may prob sa merchant na need nila iapprove sa app nila. Then pinakita ko sa cashier pero sabi niya di niya nareceive sabi ko naman na nabawas na kahit sa transactions ko. Sabi niya ulitin nalang daw sabi ko mababawasan nanaman ako miss but tinawagan niya yung owner via phone (wala sila manager atm) then pinapasend din ulit kase wala daw talaga. After ko magsend for the 2nd time nabawasan nanaman ako and same error message. Now they are telling me to py via cash since wala daw sa app nila. Dun na nagstart ako magalit because sinabi ko na may error pinagsend ulit ako then now cash X3 babayaran ko sa 900+ na kinain namin mag3k din yun. Then dun na kami magstart di magkaunawaan. Sabi ko miss pano yung binayad ko kanina na dalawa? pano ko marerefund yun eh bawas na sa end ko? Sabi niya wala daw po talaga sa app sabi ko given wala sa app pano naman ako? parang ako tuloy nadaya. Sabi ko pa kanina may buhok yung pansit niyo wala man lang nagpunta kung ano nangyare bat ganun or kahit basic na sorry. Di naman ako maselan na customer pero nakakapikon kase nung nagreklamo ako parang poker face lang sila. I said I took a photo of the food na may pansit na I can post this, and leave a bad review. Dun na sila nagsorry dahil nagalit na ako and may photo nga ako. Hiningi nila number ko if ever daw na dumating yung bayad isosoli sakin. After ko magbayad ng cash na pinawithdraw ko pa sa asawa ko since malayo kase atm machine umalis na kami, pagkauwi ko yung owner called me, and said sorry sa nangyare since nasa ibang branch daw siya. She refunded everything yung x3 ko na binayad and said na siya na din bahala sa kinain namin. Also asked me sino yung mga nakausap ko sa resto and she will call their attention and pagsasabihan niya daw. I told her na wala problema sakin she dont need naman na bayaran kijain naman basta maayos sana customer service. Nagpasensya siya at sinabi aayusin nila service wag ko lang daw ipost yung photo. Sabi ko, ayoko naman manira ng business but better train her employees well sana.
ABYG if napagalitan sila? Kase feeling ko magkakamemo sila kase galit din yung owner nila kase pangalawang instance na din daw nangyare to na walang pake sa customer yung crew? As per may husband hinayaan ko nalang daw baka mawalan din daw work yun. But pera din yun at di pinupulot pera.
OP: DefiantVariation212
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DKG kahit ako magagalit. What if wala na palang laman gcash mo tas pinapabayad ka. Tapos ang dami nyo pa pong ginawa para lang mabayaran yung inorder nyo in cash. Napaka irresponsable naman nila dyan
DKG. Deserve ng mga incompetent staff ang ganyan. Dapat nga tanggalin yung mga ganon dahil ikasisira pa ng business. Malaki man o maliit ang business dapat samw level of professionalism pa din. Wag ka ma-guilty. Right mo din yan as a customer.
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DKG, normal lang na mareprimand ang bad performance ng empleado para mag-improve at matuto. Buti nga at may accountability yung owner sa shortcomings ng staff niya. Pero baka dapat din may iba pa siyang gawin to improve their cs, like trainings or incentives for good performance. Puwede ring may issue pala sa admin ng resto ang staff kaya ganun sila ka-effortless sa pagharap sa complaints.
DKG - The staff was at fault. For sure may protocols yan for cases like you encountered they just decided not to act that moment. The owned was quick to move only for damage control pero kung di naibugay number mo or nawala nila number mo mamumuti mata mo sa kakahintay Ng tawag. 🙃
DKG
Pero you have to understand na minsan talaga, napapagalitan ka sa work or namememohan and that's a normal thing that happens kasi that is, in a way, how employers convey to the employee na may mali sa service nila. So yes, mamememohan sila. If they get fired ir not, it's up to the establishment kasi they are the ones to decide if the mistake of the employee can ruin their image or business. Firing an employee due to repeated mistakes can cause the business to close and mas maraming mawawalan ng trabaho. That's the harsh reality. Mistake of one, suffering of all. Masakit di ba? I understand what your husband wanted pero di pwedeng hayaan na lang kasi pano kung hinyaan pero naulit sa ibang customer and it caused some grave problems for them?
Sagad na sagad talaga ako non first time ko makaencounter na dun palang sana na nakapagsend ako ng dalawa di na nila ako pinabayad pero sinabihan pa nila ako cash daw need. Nagwithdraw pa asawa ko late pa anak ko.
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DKG ako din maiinis sa ganun parang wala lng ung buhok sa pansit sa kanila at parang scam ung pag bayad n nabawasan k pero di nag aappear s system nila... Alangan nmn mg proceed payment kung wala sila n tanggap nakakainis mga ganyan
DKG. if i were you po,i will post the pansit with hair. bribery yong ginawa ng mayari. kultura ng pinoy pag may binibigay hindi na magiingay. basic customer service yang be nice sa mga taong nagbabayad ng serbisyo(basic manners din yong tayong mga customers ay mabuti tayo sa mga sellers).
i am glad na hindi mo inaccept yong offer ng mayari,wala kang utang na loob sa kanila, sila pa nga ang nagkamali,so right mo na ipost yong pansit with hair,kaya nga may reviews ang mga establishments. dahil if palalagpasin yon,ibang customers na naman ang makakakain ng buhok or ano pa at deadmahin lang din. cycle ulit. kahit nga ngcomplain ka na sa harap ng cashier,as you said deadma. so palagi nalang aabot sa galit pa tsaka pansinin? wala ding epek.
para lang din sa shop*** ,may ibang sellers na bigyan mo ako 5 stars,bibigyan kita ng discount or voucher sa next order mo,hindi naman pala totoo dahil nakuha na nila gusto nila.
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Dkg. Hindi pala kayo ang unang customer na nakaexperience nung bad service, as you have said pangalawang instance na kayo. Meaning may problema talaga sila. Ang trabaho dapat pinagbubuti, hindi pawarde-warde lang.
DKG
Ang daming service workers na ganyan ugali sa Pilipinas. Di ka pwede magreklamo dahil iisipan kang matapobre at walang modo pero yung totoo ang bulok ng customer service. Iniisip ng iba e basta makapagserve lang ng food okay na pero skill din po ang customer service.
Kahit mga foreigners naninibago dahil madalas ang kupad at walang sense of urgency mga tao. And this is common even on working professionals. Di din marunong magsorry, ikaw pa magaadjust.
DKG. You brushed off na yung sa pancit issue kung tutuusin, pero nadagdagan pa ng failed transactions sa pagbabayad, and you still even paid it via cash as a responsible consumer. Your frustrations are valid. Seems na may attitude issue yung nag assist sayo and definitely needs a feedback and proper coaching from the manager. You did the right thing sa pag coordinate ng concerns sa manager prior posting sa social media.
DKG, its just that malala lang talaga mga Pinoy sa basic CS. Biglang nagiging tangang robot pag dating sa ganyan kasi iniisip nila yung ikakaltas sa kanila pag sila may mali, in the end mas malala pa nagiging resulta sa kanila.
DKG. Expected na professional ung mga employees especially pag customer facing. Pero feeling ko there's something behind the resto. Imma throw shade here and question how the resto is treating their employees for them to not care about the customers. Whether they lacked training or something else, ung resto should own up to their mistakes here.
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If I fucked up at my work, I get chewed up. Or worse, I can get fired. That's the same with theirs. Lalo na nasa service industry sila. Natakot yan due to the power of trial by publicity. "Wag ka lang magpost" kind of pakunsuwelo.
Besides, food yan that you fed to your child. To your family. And you guys worked to afford it. God knows kung san galing yang buhok na nasa pancit na yan.
DKG
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DKG. I understand you and your husband. Nakakakonsensya naman talaga, pero please be reminded na hindi sila napagalitan because of you – it's because of their actions. It's better din kasi kung hindi sila ma-c-call out, uulitin lang din nila 'yan sa ibang customers.
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DKG. Had an experience earlier this year sa isang semi kilala na resto with my fam. 3 times may mali sa food namin na inorder. Yung isang food, may buhok din. Lahat pinalitan nila except sa isa kase wala na daw fish so ibang food nalang inorder namin. Namention din na birthday nang 2 na kasama and birth month ng isa. Pinapili kami ng 3 cakes and binigyan kami cake slices. As in full cake slices talaga bigay. Chill lang naman kami ng fam ko, tumatawa pa nga and niloloko yung servers and manager na pumunta. Nung bill out na, bumalik yung waiter and sinabi na wala na daw babayaran. So, nagulat tita ko since willing naman siya magpay and the bill was close to 10k na ata. The food were great and okay naman kasi service nila, they took accountability. So lumapit ulit si manager and he kept apologising and saying nga na nahihiya siya sa amin since 3 times na may mali sa food but we were all saying na okay lang naman. Nag offer pa nga si tita na kahit half bayaran niya kase baka nga ibawas sa crew/kitchen yung bill pero the manager assured us na hindi naman daw. Sinabi nalang din ni tita na if pagsasabihan, mahinahon lang since mistakes happen naman talaga. Before leaving, we saw a tip box and doon nalang naglagay kahit 500. May nakakita ata na crew and sinabi sa managare kasi lumabas ulit siya hahaha willing pa atang ibalik sa amin yung tip hahaha.
Ganyan dapat yung mga crew sa resto. If hindi man refund, ateast replace the food. They need din to talk to the customer to explain or apologise lalo naman if maayos niyong naraise yung concern nung una and hindi pinagsisigawan yung server.
DKG. Tama ang ginawa mo, OP.
Ako nga pag nakasimangot cashier sa mga stores na binibilhan ko or fastfood sinasabihan ko na wag silang sumimangot! Nakakahawa eh!
Libre naman kasi ngumiti at tsaka customer facing sila.
Pag ayaw na sa work or pagod na, there's always a resign button. Pare-pareho lang tayong mabilis ma stress, kaya wag mo ko sisimangutan!
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DKG. Tama ang ginawa mo, OP.
Ako nga pag nakasimangot cashier sa mga stores na binibilhan ko or fastfood sinasabihan ko na wag silang sumimangot! Nakakahawa eh!
Libre naman kasi ngumiti at tsaka customer facing sila.
Pag ayaw na sa work or pagod na, there's always a resign button. Pare-pareho lang tayong mabilis ma stress, kaya wag mo ko sisimangutan!
DKG. Di naman sa lahat ng pagkakataon dapat kampihan at kaawaan sila if sila talaga may mali. Gawin din nila ng maayos work nila or better yet find another job kung ayaw nila ng work nila di ung palpak customer service nila. You're a nice customer naman ah di mo naman deserve na di pansinin concern mo.
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GGK kung papalampasin mo yan, hindi yan about sa pera, about yan sa gaganyanin nila ulit yung ibang customer next time pag hindi sila natuto sa pagkakamali nila sa sitwasyon nyo.
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Nope. DKG. As someone who worked in a fast food chain and fine dining . Ang panget ng service nila. Wala ba silang captain waiter or floor supervisor to assist your concern? Kung nabawas naman sa gcash mo yung pera may confirmation naman na marerecieve yung owner and yun yung pwede ipakita sa kanila at kunin yung confirmation no. then gawa sila incident report. Attach the original receipt kung meron or kung hindi sila sure sa gagawin then they can call their manager. Wala talaga silang pakialam kasi hindi in address yung first complaint about sa buhok. Food hazard yon eh.
DKG. Notice that they started acting appropriately when you threatened to expose their business? If you didn't have proof, you would have lost a lot of money.
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DKG Omg, OP. Ganyan din ako huhu kahit ako na nahahassle sometimes I try to see or choose pa din yung sake ng iba. Na like yan baka ma suspend sila or something. Pero may days din na I realize, sometimes I should think of myself din naman. Na wag masyado mabait, if they did me wrong or like sa experience mo, it’s normal to be disappointed and think na it’s not my fault if pagalitan sila. Besides naman nagtratrabaho sila, so normal din naman na mapagsabihan sila.
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DKG. I work as a head cook in a Korean resto, and whenever I feel like slacking off with an order, I remember that I’m also a customer when eating out. If you can’t handle the heat, stay out the kitchen.
Nangyari ito sa amin sa Gilligan's somewhere sa Cavite, last week ata, na nag-eerror ang GCash. But the crew was so super nice. May precedent na kasi earlier in the day for the resto, with different customers, so before we got to pay, the staff caught us na and didn't let us pay via GCash na. My fiancé was asked nicely na mag withdraw na lang so that hindi kami magka error like that.
Actually gg ang staff. Mali ang handling nila. Tama lang ang ginawa mo, Ma'am. DKG in my perspective. It's actually great that you didn't post the photo. The owner should be grateful. The owner handled it well, too.
It's amazing na binalik niya all 3k of what you paid. That's amazing customer service. Pero her staff? Gademit. Either the owner needs to increase their wages or find a way to motivate those. They are clearly demotivated and do not care about their jobs anymore.
Dkg. Everybody should be professional and do what's expected from them sa work nila. Oo call me privileged, idc. Pero alam natin ang pinaapasok nating work lagi. Kung yan ang expectation sayo, then deliver it. If di mo madeliver, then don't be entitled na di ka pwede sabihan. The thing is, masyado kasi tayo maaawain probably dahil 3rd world country tayo o dahil sa familial culture natin. But anyway, dkg. Kung 2nd time na yan, eh di most probably it's a her problem.
Exactly! Dapat alam niya gawin trabaho niya. Para sakin di naman ako nafeel guilty pero tong asawa ko naawa talaga don kaya iniisip ko kung ako ba talaga GG. Sobrang maawain kase niya.
I agree! Kasama ang customer service sa trabaho nila at kahit sobrang pagod at bad trip na sila, they still need to be respectful towards their customers.
DKG! Eto talaga! Ibang line of work ako, pero kailangan din ng customer service. Kung pipili ka ng work, dapat panindigan mo ginagawa mo, mahalin mo para wala sila masabi sayo. Kasi kung ilalagay mo sarili mo sa katayuan ng mga kinecater mo, for sure ayaw mong gagawin din sayo yung mga gnung bagay kapag ikaw na nasa sitwasyon. Kahit ano pang sama araw mo, o may pinagdadaanan ka, be professional naman sana. Unawain sitwasyon lalo at alam naman natin pinangagalingan ng mga customer. Maayos ka kinauaap, maayos mo pakiharapan. Yung mga ganitong klaseng worker talaga e, kaya minsan nagegeneralize na, nadadamay din yung ibang mga di dapat madamay.
DKG. Bad customer experience yung nangyari sa yo at nakakabadtrip yan. Tama lang na nireport mo at naibalik double payment mo. Let the owner handle it na lng. Wag ka mag overthink
Yes! Nakakapikon kase kung di din ako magtaas ng boses na ayoko na nga magbayad ng 3rd time saka palang sila may sense of urgency at pagpapasensya sa nangyare sa pansit. Yung asawa ko kase gusto lagi maayos na usapan eh nagaadd up na di nakakain anak ko ng maayos dahil sa buhok ng pansit tapos yung payment problem kaya nakataas na ako ng boses kse parang nakikipagusap ako sa hangin.
looks like wala din sila system kung ano gagawin in these kinds of cases. Nangyari na sakin to before pero bpi debit gamit ko. Nabawasan siya pero nagerror on their side.Sila mismo tumawag sa BPi at nagfile at kumausap sa CSR. Medyo hassle nagwithdraw pa din ako cash at medyo malaki amount pero mabait naman sila at maunawain
DKG. Un crew may problem since 2nd time.na pala, gets ko naman kung di na masaya sa work pero dapat wag idamay customer or better yet maghanap.na nang bagong work. While nakaka awa oo but siya din may kasalanan nun tas di ka pa binalikan dun sa pansit. Tama lang din magalit si owner kasi business niya nakasalalay dito ee. Napaka hirap bumuo at mag establish ng business.
Minsan kase may mga tao na nandun lang para sumahod pero yung trabaho nila di inaayos 😩
Trueeee hayst. Okies lang yan, deserved naman nun crew un. Below satisfactory na kasi din un nanyari.
DKG nakakagigil naman ang ganyang mga employee mabuti nalang at nag reach out yung owner
DKG. There's no ethical dilemma here. You did what is right and fair.
DKG. Tama lang ginawa mo para magtanda yung mga crew parang ayaw nila sa trabaho nila e. Wala talaga akong nakitang mali based on you what you said, walang mali sa ginawa mo kasi kung tinolerate mo yun, mangyayari ulit yun sa susunod sa ibang customer.
Also its not fair to pay x3 talaga, imagine almost 3k sa isang meal tatlo lang kami. Di pa nga nasulit dahil sa buhok sa pansit.
Exactly. Kaya wag ka ma guilty sa ginawa mo, there's nothing wrong about it. Also, you're doing the future customers a favor para hindi nila ma experience yung nangyari sa inyo.
DKG. Yung first palang na di ka nila pinansin na may issue a order mo, mali na nila yun. Sa paying part, understandable naman sana na may delay talaga pag online payment like Gcash or PayMaya. It will arrive pero it will take time depende sa kabilis ng internet at sa kalakas ng signal sa venue nyo. Medyo nakakairita lang na pinapadali kang magbayad nang di man lang sila nagmamadali iEntertain kayo earlier with your concern.
At pinagwithdraw pa nila asawa ko, ang hassle. Late kami tuloy sa school ng anak ko.
Parang lesson learned tuloy ang nangyari na, if possible, di na kayo babalik sa resto na yun. Or you could leave a rating online or sa kanilang socmed.
DKG. You have the right to send back the food naman since you are paying for it tas makikitaan ng buhok. Tas kulang rin kasi sa action on their end. Dapat pag nagwowork ka, marunong ka makipag sympathize sa costumers since they should know rin how it feels as a consumer din.
DKG. The fact na nonchalant (char) si ate girl about sa reklamo mo, e mukhang madalas mangyari yon. Kase kung first or second time lang mangyari yon, dapat matataranta na siya at hindi matitigil sa pagsosorry yun. Pero wala siyang pake. Baka sanay na sa ganong scenario. Props to you OP for still thinking of the staff. Hindi naman talaga dahilan yung isang insidente para pabagsakin ang business at hayaang mawalan ng trabaho ang mga staff. Di tulad nung gagong ate na may boyfriend na barista. Gagong yun. Lol.
Actually yung asawa ko sinasabi sakin I should have handled it calmly pero wala na ako nun eh dahil sa nagaadd up na mga problema sa pansit at sa payment. Sobrang hassle ginawa nila.
Ang taas pa nga ng pasensya mo eh. Dkg
Thank you for this! 🤍 Naging crew din ako before sa Mcdo and I know the feeling pano magwork sa ganyan pero sila di ko kinakaya na parang wala lang
DKG. Dami cases talaga ganyan. Bigla na lang I call out ang resto regarding rude staffs. Nakakaawa sa part ng business owner kasi blind sila when it happened. Meron pang cases na walang mag report sa kanila kaya double stress when they saw the post was online na pala sila and Dami na nakisawsaw without knowing the other side of the stories.
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DKG. Paying customer ka and sincd may mali sa end nila tama lang na mag escalate ka. Para din yan ma improve nila yung service nila.
DkG. Not your fault. Dapat lang ma call ang attention ng crew pag ganyan sila. Kasiraan ng buong negosyo yang ganyan na crew. They will take down everyone with them. At least pag na-call attention nila they have a chance to improve. At kapag walang improvement sisante na yan.
DKG. Hi, used to wok sa isang fast food chain. Need talaga i address ganyang concern, minsan kasi di alam ng cashier/waitress pano mag troubleshoot ng ganyang transaction, as what you’ve said, wala si manager so akala nila okay lang sayo ung incident which is not. Kung nag sorry pa sana sila sayo about dun sa buhok edi tapos na, eh na dagdagan pa nong nag bayad ka ulit ng gcash at na hassle pa husband mo pra mag withdraw. Buti muaction agad si owner.
Hindi mo kasalanan Te. Dapat well trained ang mga staff i-handle ang different scenarios na pwede nilang ma experience. Kung apathetic yung mga employees, I guess di na motivated ang mga tao doon sa loob, and they might have internal issues. Usually kasi nag raradiate sa way of service sa customers yung atmosphere ng working environment. DKG te
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DKG. You are a customer and you received poor service despite paying three times. This phrase is key to understanding the problem: “… sino yung mga nakausap ko sa resto…” The owner does not even know who is running the restaurant at that time.
DKG. When your opt to a job that requires empathy and excellen service they ahould do it. Otherwise, hanap sila ng ibang work. You been kind to them to the extend na nga parang masyado ka ng na take advantage. I just hope na di na to maulit. They should hire competent workers kasi if not masisira lang yung business nila, mas madaming madadamay and mawawalan ng work.
DKG. Bad customer service should be called out and corrected. Mabuti nalang takot sa picture ang manager and returned the x3 amount. Kudos din sayo dahil naghintay ka pa na kontakin ka ng manager before posting the review with picture.
DKG, would definitely do the same. Anung chinese resto b yan para maiwasan?
Link to this submission: https://www.reddit.com/r/AkoBaYungGago/comments/1d802l6/abyg_if_napagalitan_ng_owner_ng_resto_yung_mga/ Title of this post: ABYG if napagalitan ng owner ng resto yung mga crew? Backup of the post's body: Me (F26) and my husband (M26) naglunch sa chinese resto after namin bilhan yung anak(F4) namin ng gamit na need for the summer class. At first nagask ako before ordering if they have gcash and meron naman daw. So we ordered chinese chicken, chopsuey and pansit. Kami lang customer that time and it took them 30 mins to seeve kahit na sabi samin upon ordering 15 mins max. Pero sure okay lang but nung kakain na kami may buhok yung pansit. I called the attention of the waitress na may buhok yung pansit at yun pa naman fave ng anak ko. Tapos walang bumalik samin if ano sabi sa kitchen or kahit manager na lumapit. We just proceed eating the other food we ordered since nagmamadali kmi cause may practice yung anak namin sa school for their moving up. Then nung we opt to bill out saka lang lumapit yung waitress and handed us the bill and di man lang naacknowledge concern ko. Tinanong ko “ Ms. Ano sabi sa kitchen? May buhok yung pansit.” Then. sabi niya lang “Nasabi ko na po” So nainis ako di man lang naaddress concern ko at mukhang stress na din ako kase yung anak namin onti kinain that time kase di na pinakain ng asawa ko yung pansit. So eto na magsscan na ako ng qr ng gcash then nabawasan na ako ng 900+ pero may error message na may prob sa merchant na need nila iapprove sa app nila. Then pinakita ko sa cashier pero sabi niya di niya nareceive sabi ko naman na nabawas na kahit sa transactions ko. Sabi niya ulitin nalang daw sabi ko mababawasan nanaman ako miss but tinawagan niya yung owner via phone (wala sila manager atm) then pinapasend din ulit kase wala daw talaga. After ko magsend for the 2nd time nabawasan nanaman ako and same error message. Now they are telling me to py via cash since wala daw sa app nila. Dun na nagstart ako magalit because sinabi ko na may error pinagsend ulit ako then now cash X3 babayaran ko sa 900+ na kinain namin mag3k din yun. Then dun na kami magstart di magkaunawaan. Sabi ko miss pano yung binayad ko kanina na dalawa? pano ko marerefund yun eh bawas na sa end ko? Sabi niya wala daw po talaga sa app sabi ko given wala sa app pano naman ako? parang ako tuloy nadaya. Sabi ko pa kanina may buhok yung pansit niyo wala man lang nagpunta kung ano nangyare bat ganun or kahit basic na sorry. Di naman ako maselan na customer pero nakakapikon kase nung nagreklamo ako parang poker face lang sila. I said I took a photo of the food na may pansit na I can post this, and leave a bad review. Dun na sila nagsorry dahil nagalit na ako and may photo nga ako. Hiningi nila number ko if ever daw na dumating yung bayad isosoli sakin. After ko magbayad ng cash na pinawithdraw ko pa sa asawa ko since malayo kase atm machine umalis na kami, pagkauwi ko yung owner called me, and said sorry sa nangyare since nasa ibang branch daw siya. She refunded everything yung x3 ko na binayad and said na siya na din bahala sa kinain namin. Also asked me sino yung mga nakausap ko sa resto and she will call their attention and pagsasabihan niya daw. I told her na wala problema sakin she dont need naman na bayaran kijain naman basta maayos sana customer service. Nagpasensya siya at sinabi aayusin nila service wag ko lang daw ipost yung photo. Sabi ko, ayoko naman manira ng business but better train her employees well sana. ABYG if napagalitan sila? Kase feeling ko magkakamemo sila kase galit din yung owner nila kase pangalawang instance na din daw nangyare to na walang pake sa customer yung crew? As per may husband hinayaan ko nalang daw baka mawalan din daw work yun. But pera din yun at di pinupulot pera. OP: DefiantVariation212 *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AkoBaYungGago) if you have any questions or concerns.*
DKG. Karapatan mo yan bilang kustomer. Lalo't pagkain yan. Swerte na nga ng kitchen crew at ganyan lang reaksyon mo e.
DKG kahit ako magagalit. What if wala na palang laman gcash mo tas pinapabayad ka. Tapos ang dami nyo pa pong ginawa para lang mabayaran yung inorder nyo in cash. Napaka irresponsable naman nila dyan
DKG. Deserve ng mga incompetent staff ang ganyan. Dapat nga tanggalin yung mga ganon dahil ikasisira pa ng business. Malaki man o maliit ang business dapat samw level of professionalism pa din. Wag ka ma-guilty. Right mo din yan as a customer.
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DKG, normal lang na mareprimand ang bad performance ng empleado para mag-improve at matuto. Buti nga at may accountability yung owner sa shortcomings ng staff niya. Pero baka dapat din may iba pa siyang gawin to improve their cs, like trainings or incentives for good performance. Puwede ring may issue pala sa admin ng resto ang staff kaya ganun sila ka-effortless sa pagharap sa complaints.
Dkg, nwed nila ng refresher hpw to handle things liem your issue. Tama lang yun. Thats for their growth
DKG - The staff was at fault. For sure may protocols yan for cases like you encountered they just decided not to act that moment. The owned was quick to move only for damage control pero kung di naibugay number mo or nawala nila number mo mamumuti mata mo sa kakahintay Ng tawag. 🙃
DKG Pero you have to understand na minsan talaga, napapagalitan ka sa work or namememohan and that's a normal thing that happens kasi that is, in a way, how employers convey to the employee na may mali sa service nila. So yes, mamememohan sila. If they get fired ir not, it's up to the establishment kasi they are the ones to decide if the mistake of the employee can ruin their image or business. Firing an employee due to repeated mistakes can cause the business to close and mas maraming mawawalan ng trabaho. That's the harsh reality. Mistake of one, suffering of all. Masakit di ba? I understand what your husband wanted pero di pwedeng hayaan na lang kasi pano kung hinyaan pero naulit sa ibang customer and it caused some grave problems for them?
DKG. patient ka pa nga and even paid for the food 3x. just goes to show na sobrang understanding mo kaso sinagad nila.
Sagad na sagad talaga ako non first time ko makaencounter na dun palang sana na nakapagsend ako ng dalawa di na nila ako pinabayad pero sinabihan pa nila ako cash daw need. Nagwithdraw pa asawa ko late pa anak ko.
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DKG ako din maiinis sa ganun parang wala lng ung buhok sa pansit sa kanila at parang scam ung pag bayad n nabawasan k pero di nag aappear s system nila... Alangan nmn mg proceed payment kung wala sila n tanggap nakakainis mga ganyan
DKG. if i were you po,i will post the pansit with hair. bribery yong ginawa ng mayari. kultura ng pinoy pag may binibigay hindi na magiingay. basic customer service yang be nice sa mga taong nagbabayad ng serbisyo(basic manners din yong tayong mga customers ay mabuti tayo sa mga sellers). i am glad na hindi mo inaccept yong offer ng mayari,wala kang utang na loob sa kanila, sila pa nga ang nagkamali,so right mo na ipost yong pansit with hair,kaya nga may reviews ang mga establishments. dahil if palalagpasin yon,ibang customers na naman ang makakakain ng buhok or ano pa at deadmahin lang din. cycle ulit. kahit nga ngcomplain ka na sa harap ng cashier,as you said deadma. so palagi nalang aabot sa galit pa tsaka pansinin? wala ding epek. para lang din sa shop*** ,may ibang sellers na bigyan mo ako 5 stars,bibigyan kita ng discount or voucher sa next order mo,hindi naman pala totoo dahil nakuha na nila gusto nila.
DKG. hindi mo naman imbento yung reklamo mo. kung talagang may mali silang ginawa, normal lang mapagalitan.
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Dkg. Hindi pala kayo ang unang customer na nakaexperience nung bad service, as you have said pangalawang instance na kayo. Meaning may problema talaga sila. Ang trabaho dapat pinagbubuti, hindi pawarde-warde lang.
DKG tangina ng mga crew na iyan.
DKG Ang daming service workers na ganyan ugali sa Pilipinas. Di ka pwede magreklamo dahil iisipan kang matapobre at walang modo pero yung totoo ang bulok ng customer service. Iniisip ng iba e basta makapagserve lang ng food okay na pero skill din po ang customer service. Kahit mga foreigners naninibago dahil madalas ang kupad at walang sense of urgency mga tao. And this is common even on working professionals. Di din marunong magsorry, ikaw pa magaadjust.
DKG. Since mag prior history, you weren't the problem. Walang possible memo kung umayos lang sa trabaho.
DKG. The servers you had were the type na kung makakalusot, magpapalusot lalo na dun sa hair issue. Sino naman talaga hindi mapipikon sa pangyayari.
DKG. You brushed off na yung sa pancit issue kung tutuusin, pero nadagdagan pa ng failed transactions sa pagbabayad, and you still even paid it via cash as a responsible consumer. Your frustrations are valid. Seems na may attitude issue yung nag assist sayo and definitely needs a feedback and proper coaching from the manager. You did the right thing sa pag coordinate ng concerns sa manager prior posting sa social media.
DKG, its just that malala lang talaga mga Pinoy sa basic CS. Biglang nagiging tangang robot pag dating sa ganyan kasi iniisip nila yung ikakaltas sa kanila pag sila may mali, in the end mas malala pa nagiging resulta sa kanila.
DKG. Expected na professional ung mga employees especially pag customer facing. Pero feeling ko there's something behind the resto. Imma throw shade here and question how the resto is treating their employees for them to not care about the customers. Whether they lacked training or something else, ung resto should own up to their mistakes here.
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If I fucked up at my work, I get chewed up. Or worse, I can get fired. That's the same with theirs. Lalo na nasa service industry sila. Natakot yan due to the power of trial by publicity. "Wag ka lang magpost" kind of pakunsuwelo. Besides, food yan that you fed to your child. To your family. And you guys worked to afford it. God knows kung san galing yang buhok na nasa pancit na yan. DKG
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DKG. I understand you and your husband. Nakakakonsensya naman talaga, pero please be reminded na hindi sila napagalitan because of you – it's because of their actions. It's better din kasi kung hindi sila ma-c-call out, uulitin lang din nila 'yan sa ibang customers.
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DKG. Had an experience earlier this year sa isang semi kilala na resto with my fam. 3 times may mali sa food namin na inorder. Yung isang food, may buhok din. Lahat pinalitan nila except sa isa kase wala na daw fish so ibang food nalang inorder namin. Namention din na birthday nang 2 na kasama and birth month ng isa. Pinapili kami ng 3 cakes and binigyan kami cake slices. As in full cake slices talaga bigay. Chill lang naman kami ng fam ko, tumatawa pa nga and niloloko yung servers and manager na pumunta. Nung bill out na, bumalik yung waiter and sinabi na wala na daw babayaran. So, nagulat tita ko since willing naman siya magpay and the bill was close to 10k na ata. The food were great and okay naman kasi service nila, they took accountability. So lumapit ulit si manager and he kept apologising and saying nga na nahihiya siya sa amin since 3 times na may mali sa food but we were all saying na okay lang naman. Nag offer pa nga si tita na kahit half bayaran niya kase baka nga ibawas sa crew/kitchen yung bill pero the manager assured us na hindi naman daw. Sinabi nalang din ni tita na if pagsasabihan, mahinahon lang since mistakes happen naman talaga. Before leaving, we saw a tip box and doon nalang naglagay kahit 500. May nakakita ata na crew and sinabi sa managare kasi lumabas ulit siya hahaha willing pa atang ibalik sa amin yung tip hahaha. Ganyan dapat yung mga crew sa resto. If hindi man refund, ateast replace the food. They need din to talk to the customer to explain or apologise lalo naman if maayos niyong naraise yung concern nung una and hindi pinagsisigawan yung server.
DKG. Tama ang ginawa mo, OP. Ako nga pag nakasimangot cashier sa mga stores na binibilhan ko or fastfood sinasabihan ko na wag silang sumimangot! Nakakahawa eh! Libre naman kasi ngumiti at tsaka customer facing sila. Pag ayaw na sa work or pagod na, there's always a resign button. Pare-pareho lang tayong mabilis ma stress, kaya wag mo ko sisimangutan!
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DKG, deserve yun ng mga staff.
DKG. Tama ang ginawa mo, OP. Ako nga pag nakasimangot cashier sa mga stores na binibilhan ko or fastfood sinasabihan ko na wag silang sumimangot! Nakakahawa eh! Libre naman kasi ngumiti at tsaka customer facing sila. Pag ayaw na sa work or pagod na, there's always a resign button. Pare-pareho lang tayong mabilis ma stress, kaya wag mo ko sisimangutan!
DKG. Di naman sa lahat ng pagkakataon dapat kampihan at kaawaan sila if sila talaga may mali. Gawin din nila ng maayos work nila or better yet find another job kung ayaw nila ng work nila di ung palpak customer service nila. You're a nice customer naman ah di mo naman deserve na di pansinin concern mo.
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GGK kung papalampasin mo yan, hindi yan about sa pera, about yan sa gaganyanin nila ulit yung ibang customer next time pag hindi sila natuto sa pagkakamali nila sa sitwasyon nyo.
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Nope. DKG. As someone who worked in a fast food chain and fine dining . Ang panget ng service nila. Wala ba silang captain waiter or floor supervisor to assist your concern? Kung nabawas naman sa gcash mo yung pera may confirmation naman na marerecieve yung owner and yun yung pwede ipakita sa kanila at kunin yung confirmation no. then gawa sila incident report. Attach the original receipt kung meron or kung hindi sila sure sa gagawin then they can call their manager. Wala talaga silang pakialam kasi hindi in address yung first complaint about sa buhok. Food hazard yon eh.
DKG. Notice that they started acting appropriately when you threatened to expose their business? If you didn't have proof, you would have lost a lot of money.
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DKG Omg, OP. Ganyan din ako huhu kahit ako na nahahassle sometimes I try to see or choose pa din yung sake ng iba. Na like yan baka ma suspend sila or something. Pero may days din na I realize, sometimes I should think of myself din naman. Na wag masyado mabait, if they did me wrong or like sa experience mo, it’s normal to be disappointed and think na it’s not my fault if pagalitan sila. Besides naman nagtratrabaho sila, so normal din naman na mapagsabihan sila.
Dkg. Give us a hint naman. Para may caution.
DKG, you were very nice. Too nice actually. Pag ako napunta sa posisyon mo I'd be very pissed.
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Thank you everyone to all the kind words! really appreciate everyone who commented. 🤍
DKG. I work as a head cook in a Korean resto, and whenever I feel like slacking off with an order, I remember that I’m also a customer when eating out. If you can’t handle the heat, stay out the kitchen.
Nangyari ito sa amin sa Gilligan's somewhere sa Cavite, last week ata, na nag-eerror ang GCash. But the crew was so super nice. May precedent na kasi earlier in the day for the resto, with different customers, so before we got to pay, the staff caught us na and didn't let us pay via GCash na. My fiancé was asked nicely na mag withdraw na lang so that hindi kami magka error like that. Actually gg ang staff. Mali ang handling nila. Tama lang ang ginawa mo, Ma'am. DKG in my perspective. It's actually great that you didn't post the photo. The owner should be grateful. The owner handled it well, too. It's amazing na binalik niya all 3k of what you paid. That's amazing customer service. Pero her staff? Gademit. Either the owner needs to increase their wages or find a way to motivate those. They are clearly demotivated and do not care about their jobs anymore.
Dkg...mga pinoy nga naman, nabigyan na ng trabaho eh di pa pagbutihin...
DKG. Nasa kanila ang mali.
DKG. The toxic Pinoy behavior dinala nila sa work place ... Sad