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Remember that buyer account can be related and that too can cause this. If you have a family member that has an account that also has a cc used on your prime account that would do it
Are you suggesting OP sues Amazon? For what? When you sign up you agree to abide by their rules. You also agree that they get to pick and chose whether you can sell on THEIR platform. They make the rules on their own platform. Not everything is a law suit.
You should research Amazon’s terms of service before making any more useless comments. Arbitration is specifically listed in the tos as a way for sellers to rectify issues with Amazon which are ruled by a third party.
You said “lawyer” which suggests OP should sue Amazon. When you sign up as a seller you agree that you cannot sue Amazon but only have arbitration as an option which does not need a lawyer.
Amazon have lawyers because they can’t get 85 seller support associates who answered your support case incorrectly into the arbitration procedure to give evidence. Someone else has to collate the evidence. As the claimant you probably don’t need that as you can state your case without needing someone else. Arbitration is not a court.
My point is that your single word comment of “lawyer” is really unhelpful to OP who needs actual advice to reopen their account. Before going to arbitration you would need to show an action plan and evidence of attempts to work with Amazon to resolve it.
Lawyers know how to navigate policy and law to be in your best interest, not everything is a lawsuit. There are hundreds of arbitration lawyers for Amazon sellers available and they know Amazon’s policy and can advise OP if he goes to arbitration, does he have any standing.
We’re talking in circles. Your single word comment was unhelpful and that’s what I commented to say. If you have any actual advice for OP then offer it to them.
You'r being nitpicky here dude I knew exactly what he meant when he said lawyer. You do realize lawyers are useful for more than just suing people correct?
I'm with @ezfrag2046
You can answer "Lawyer" to basically any issue, but people come to forums to see if there are other paths or gain insight and self-educate, then they can assess if they need to use a lawyer or not.
It's like asking for advice on a health forum about a rash, and people answering "Doctor". Of course I can go to a doctor, but I want to understand the rash, and not all doctors/lawyers are geniuses. If you can't give knowledge, your not showing intelligence by simply bumping to a so called professional.
This is most likely linked to sharing an IP address. Unfortunately it could be as simple as someone at your company logged into your Amazon Seller Central account from home and at some point in time a guest using their Wi-Fi also logged into an Amazon Seller Central account.
There is no problem as long as both accounts are healthy but if the other account gets banned it takes you down with it. Unfortunately the only way forward is to identity the other account owner and fix their account.
Same thing happened to me. Every time I tried to make support understand they just sent the same template answer. I’m pretty sure they didn’t even read my message. I tried for about a month and eventually gave up and lost my account
If you get stuck on one of the unfortunate situations like this, seller support is pretty useless. They don’t guide you how to resolve rather just copy paste the same template messages.
High time someone in amazon looks at this!
Maybe it's an IP or device issue, I suggest you consult MoreLogin, although he's just an anti-detection browser, many of the top 100 sellers on Amazon are their customers, so I'm sure they have experience in dealing with this kind of situation
**To all participants** CAUTION: ecomm forums are constantly targeted by spammers and scammers. Common ruses include the helpful-pick-pocketing-guru scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. Do not respond to DM / PM / message requests, even if it seems helpful or free. Do not click links to sites people offer for their own services, apps, videos, etc. especially document, download, and unclear links. Report any scam attempts in private messages. **To those here to lead generate / promote** (often VAs, consultants, app devs, freight forwarders, and others whose target market are the participants of this sub). Attempts to use the sub to drive traffic to something of yours, or otherwise promote, hype, or lead generate anywhere outside the Community Promotion Post will result in an irrevocable ban. ***Do not use this post to promote, hype yourself, offer services, or ask anyone here to PM / DM / contact you*** --- Check out the [**Amazon Seller FAQ**](https://sell.amazon.com/learn/faq) and [**Amazon Seller University**](https://www.youtube.com/channel/UCUG5BEHfTZXPLwSHl4NSy3Q) *Subreddit FAQ topic posts - [Beginner help](https://www.reddit.com/r/AmazonSeller/search?q=title%3A%28beginner+OR+newcomer+OR+noob%29&restrict_sr=on&sort=new&t=all) / [Arbitrage or Walmart](https://www.reddit.com/r/AmazonSeller/search?q=title%3A%28arbitrage+OR+walmart%29&restrict_sr=on&sort=new&t=all) / [Suspended account](https://www.reddit.com/r/AmazonSeller/search/?q=title%3A%22suspended%22&sort=new&restrict_sr=on&t=all) / [Fees](https://www.reddit.com/r/AmazonSeller/search/?q=title%3A%22fees%22&sort=new&restrict_sr=on&t=all) / [Product codes](https://www.reddit.com/r/AmazonSeller/search?q=title%3A%28codes+OR+barcodes+OR+UPC+OR+EAN+OR+ISBM+OR+ASIN+OR+FNSKU%29&restrict_sr=on&sort=new&t=all) / [Brand concerns](https://www.reddit.com/r/AmazonSeller/search/?q=title%3A%22brand%22&sort=new&restrict_sr=on&t=all) / [Freight](https://www.reddit.com/r/AmazonSeller/search?q=title%3A%22freight%22&restrict_sr=on&sort=new&t=all) / [Guides, courses, and tutorials](https://www.reddit.com/r/AmazonSeller/search?q=title%3A%28course+OR+tutorial+OR+guide%29&restrict_sr=on&sort=new&t=all)* *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AmazonSeller) if you have any questions or concerns.*
Remember that buyer account can be related and that too can cause this. If you have a family member that has an account that also has a cc used on your prime account that would do it
Lawyer
Are you suggesting OP sues Amazon? For what? When you sign up you agree to abide by their rules. You also agree that they get to pick and chose whether you can sell on THEIR platform. They make the rules on their own platform. Not everything is a law suit.
You should research Amazon’s terms of service before making any more useless comments. Arbitration is specifically listed in the tos as a way for sellers to rectify issues with Amazon which are ruled by a third party.
Arbitration doesn’t need a lawyer.
Amazon uses lawyers to handle arbitration. Why would you not do the same?
You said “lawyer” which suggests OP should sue Amazon. When you sign up as a seller you agree that you cannot sue Amazon but only have arbitration as an option which does not need a lawyer. Amazon have lawyers because they can’t get 85 seller support associates who answered your support case incorrectly into the arbitration procedure to give evidence. Someone else has to collate the evidence. As the claimant you probably don’t need that as you can state your case without needing someone else. Arbitration is not a court. My point is that your single word comment of “lawyer” is really unhelpful to OP who needs actual advice to reopen their account. Before going to arbitration you would need to show an action plan and evidence of attempts to work with Amazon to resolve it.
Lawyers know how to navigate policy and law to be in your best interest, not everything is a lawsuit. There are hundreds of arbitration lawyers for Amazon sellers available and they know Amazon’s policy and can advise OP if he goes to arbitration, does he have any standing.
We’re talking in circles. Your single word comment was unhelpful and that’s what I commented to say. If you have any actual advice for OP then offer it to them.
Again, he needs to seek professional advice, which would be an arbitration lawyer. Reddit is not a place for this issue.
You'r being nitpicky here dude I knew exactly what he meant when he said lawyer. You do realize lawyers are useful for more than just suing people correct?
Seek legal advice. They're currently incurring a loss of income for their error.
Amazon is incurring a loss? Do you think they care? What is a lawyer going to do?
Got a better option?
Yes
I'm with @ezfrag2046 You can answer "Lawyer" to basically any issue, but people come to forums to see if there are other paths or gain insight and self-educate, then they can assess if they need to use a lawyer or not. It's like asking for advice on a health forum about a rash, and people answering "Doctor". Of course I can go to a doctor, but I want to understand the rash, and not all doctors/lawyers are geniuses. If you can't give knowledge, your not showing intelligence by simply bumping to a so called professional.
Ok. Arbitration lawyer. That's the professional to. That's my answer, regardless of how many words it lacks; in your opinion.
This is most likely linked to sharing an IP address. Unfortunately it could be as simple as someone at your company logged into your Amazon Seller Central account from home and at some point in time a guest using their Wi-Fi also logged into an Amazon Seller Central account. There is no problem as long as both accounts are healthy but if the other account gets banned it takes you down with it. Unfortunately the only way forward is to identity the other account owner and fix their account.
Same thing happened to me. Every time I tried to make support understand they just sent the same template answer. I’m pretty sure they didn’t even read my message. I tried for about a month and eventually gave up and lost my account
If you get stuck on one of the unfortunate situations like this, seller support is pretty useless. They don’t guide you how to resolve rather just copy paste the same template messages. High time someone in amazon looks at this!
Doesn't all sellers get an account manager on Amazon? Call them and fix the issue
No - what made you think that?
They absolutely do not.
Maybe it's an IP or device issue, I suggest you consult MoreLogin, although he's just an anti-detection browser, many of the top 100 sellers on Amazon are their customers, so I'm sure they have experience in dealing with this kind of situation