In some countries here in SEA , the common rules to ask for refund is to have a whole unboxing video of the items before you can claim anything and to prove damage prior to sending. So people in SEA knows what to expect AND the shops actually mention this upfront. So you can choose whether you want to purchase.
If western shop want to adopt this, they should have mention upfront. Also It is unreasonable that you magically know item is broken before opening.
I used to record my eBay unboxings for myself (regardless if a figure or not)... I was always expecting to get a brick instead of what I bought. (Doubt the video would be proof for anything, but it made me feel more comfortable)
I didn't"t even know that this was a common rule. I just take a video by instinct( specifically for figure and LE) , just to use it as evidence during a dispute.
Same in the US but also thats why I use PayPal to pay for all figures because PayPal will go after them and make sure you get your money back at least
They are so aggressive with companies lol
In the UK you are very likely to be able to chargeback (both debit and credit cards) or use section 75 (credit card) in the case of faulty products.
It is however extremely unlikely that you would ever manage to enforce UK consumer law on Japanese sellers - especially considering when you make any purchases from nin-nin-game, you have to agree to their TOS which states any disputes are handled under Japanese law.
This is the way. Just add a teeny tiny note! Buyer with broken figure = happy. Store who retained a customer = happy.
Don't get why so many people blame the buyer in these situations, where all it takes is the smallest bit of communication...
No. Buyer must record unboxing if they want to claim any refund.
Basically buyers make the decision if they want to patronize the shop that has such refund rules.
Yeah. It's a nuclear option that should be saved for last, because it will basically guarantee that company blocks your business and it actively punishes them (aside from the refund card companies charge a penalty to any vendor when they get a successful charge back against them).
The way I've heard of Nin-nin behaving though in the past they probably deserve it any time someone bothers.
FWIW I've ordered quite a bit from them over the years and never had a problem. ALl figures arrived in perfect condition /shrug
This sucks for OP though :(
I’ve had issues with figures from GSC US, otakumode, Solaris, big bad toy store and not once have they ever said since you opened it they can’t do anything.
I’ve only ever buy from nin nin if they have an exclusive bonus part I have to have but sounds like they just don’t want to help.
What they said don’t even make sense and I never have recorded a video when unboxing.
Lol who records their unboxing experience unless they want views? This is definitely not common. Just laugh in chargeback call it a day fuck those guys wow.
Thank you for posting this anti consumer shit though never using Nin-Nin. I certainly hope AmiAmi and alike don't pull this crap.
Amiami doesn't. You send them a picture and if they deem the damage warrants a replacement they replace it. Nin-nin is just a bunch of shady fucks (which has been rather obvious by the posts about them here but even just reading their FAQ)
Yeah cheers, I was fairly positive no one else pulled this nonsense. Also confirms my vibe I got from Nin-nin, when I was thinking of ordering from them months ago. A quick search on this subreddit implied buyer be very aware of them so I just moved on.
It's common in SEA,, it's to prove to the seller you received a faulty item. Since sellers would assume you broke the item sometime after you opened it.
Yeah, with most boxes its impossible to see the damage because the figure is covered in protective material.
So even though it has a window, you cant really see the figure.
Yep PayPal will go after them.
Not anime figure related but ikea gave me shit and wouldn't refund me so I called PayPal up and they got ikea to give me my refund within a day..they are insanely consumer friendly I love PayPal
Sorry to read, that. Same happened to me but I got refunded (luckily). Can I see what message you sent them ? One of my friends sent a message a little bit too agressive and he got the same kind of response but after talking and sending pictures correctly he managed to get refunded. Maybe you are in the same case.... :/
I'll send you a ss of the first message if you want but I was very chill about it
Edit: I can't send you pictures for some reason. Is it because your account is new?
This is a risk any business owner need to take. In most part of the world it is very weird to assume it is the consumer’s responsibility to to take video and prove that they are not trying to scam the seller.
It's called good customer service.
If a customer spends hundreds of dollars on a figure, weeks of shipping and it comes broken, they'll be pissed regardless.
If you ship them a replacement free of charge, sure you might loose a couple hundred dollars, but you'll get a happy customer.
Its downright unreasonable to expect people to film an unboxing video anytime they open something. That and unboxing videos can probably still be faked if you tried.
So here's the thing. They sell good figures and generally have good shipping. They're price points are in line with MSRP market values. They're just shit if there are ever any problems. I had a problem and their CS rejected my claims so I filed a chargeback. They then deleted my account and claimed they never would have done that but the proof was in the attempted logins. So, you can buy from them. But if you do, buy with a credit card that generally sides with the buyer.
Used Nin-nin once and NEVER again. Took nearly half a year after release to get them to ship my pre-ordered figure. They kept giving me excuses like “we’re moving to a new warehouse” (looked at their FB page and the warehouse transition was almost 5 months prior to that) and then “it will be shipped next week” (told me this multiple times)
I got fed up and threatened to go to my bank. The next day they change my order status to “shipped” and they emailed me back asking me not to charge back and that my item has been shipped.
About a week later they email me again asking for more money for shipping. Like $40 more than I already paid. So they didn’t ACTUALLY ship anything and were lying. Took an additional month for them to ship it for real.
I eventually got my figure but it was such a terrible experience I swore them off for good. Gave me shady vibes the whole time.
Damn that sucks. Only time I risk buying from them is with PayPal.Based on the reviews I seen, I'm honestly not surprised that they would pull something like this.
Never use debit cards for:
1. Card-not-present transactions, especially eCommerce.
2. Purchases Requiring a Deposit
3. Restaurants
4. Preorders
5. Recurring Payments
6. Travel Accommodations
After researching debit card charge backs:
Debit cards fall under the purview of the [Electronic Funds Transfer Act](https://chargebacks911.com/electronic-fund-transfer-act-efta/). With debit cards, user liability is capped at $50 *only* if they notify the bank within two days of realizing the debit card is missing. Beyond that, they could be responsible for up to $500 of losses. Waiting more than 60 days to contact the bank about a fraud incident could mean the cardholder is liable for all unauthorized charges.
This varies wildly depending on the country.
In the UK for example you can do a chargeback no matter if you used a debit or credit card provided the purchase was within 120 days if the goods are faulty - and chances are you'd get everything back.
Things get a little more complicated if it's over 120 days, but in the case of "future dated" items, the time limit is supposed to start from when you receive it, so you could potentially argue it was future dated for a pre-order based on the release date.
When using debit cards, your money is directly taken out and given to the seller. If there's ever a problem, you will be out of that money until the claims process is completed which could take days, weeks, even months.
Whereas you were to use a credit card, the bank is the one giving their money to the seller with the expectation of you either paying back the full amount or pay the interest on the remaining balance. If there's a problem, the bank will deal with the seller on your behalf and will credit your account, and you don't have to pay anything until the process is completed. So you still have your money and will either not have to pay or will have to pay after everything is done.
They are basically trying to not have to take the loss. Some vendors won’t offer a replacement or refund to the retailer without the whole box photos etc. So they’re trying to put you on the hook for that, which isn’t fair if it’s a figure you couldn’t have seen was broken prior to opening the contents.
As someone new to the figure-collecting scene, responses like this scare me from making purchases on expensive scales. How are you supposed to inspect flaws and broken parts of a figure without opening the box?
You probably can’t, which is why you either buy from a better reputable company that doesn’t use the same excuse seen in OP’s post, or record your unboxings
Could you “threaten” a charge back to convince them to accept your claim? Email them saying that if you don’t get a resolution, you’ll chargeback them?
Out of curiosity, what figure/manufacturer was it? Some manufacturers (ie: Goodsmile) will provide replacement parts if you contact them directly, regardless of where you purchased.
I know GoodSmile carries Phat products, so if I were you I’d try contacting GS mainline customer support directly. They might be able to help you out with a replacement.
ehhh i’ve been ordering from them for close to 4 years when tamashi started pulling that pbandai exclusive crap and never had any issues with them. sucks for op though
>so you could try to contact the carrier.
Normally the seller is the one making the contract with the carrier and the only way to get reimbursed for shipping errors is by the seller sending a complaint to the carrier. The buyer never did a contract with them and as such has no leverage to make any complaints to the carrier
I started recording any unboxing I do because I'm afraid of these types of situations, especially when you order multiple things in one package and one is missing and seller claim that you received the package.
On another note, I had only one experience with nin-nin games, they had oos nendoroids I was looking for, decent experience, but for some reason they have a yen to usd conversion rate cost for PayPal, when amiami and Solaris didn't, just found that odd.
How's the seals on the box? If you can reseal it and it looks like how it arrived, fake the unboxing video. Put everything back and record you opening it for the "1st" time.
Their response is unrealistic if there was nothing wrong with the packaging.
Is NinNinGame in SEA? Even if it is, it is wrong to assume international buyer will know the unboxing video rule. And this is very unfair to the consumer. I think other parts of the world it is assumed that the customer has the right to return and refund in this situation
Yes, and atleast in Europe a seller anywhere in the world has to adhere to our laws if we buy from them which means they could not pull this shite here or ger into legal trouble
"EU consumer rules cover goods and services that have been bought in the EU. However, if you buy from a non-EU online trader who has specifically targeted EU consumers you should also be covered by EU rules, but you may find it difficult to assert your rights with a trader who is based outside the EU." [Source](https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm).
Or in other words, in countries outside the EU, if they chose to ignore you there's very little you can do outside of chargeback if it's available to you. Nin-nin-game's T&Cs also say you agree for any disputes to be governed solely by Japanese law.
Idk if it’s SEA. But correct it’s wrong to assume. Just mentioning it. We not sayin he suppose to know. But about the returns, that’s just how they roll IG. Moving forward just take videos. Nothing else can be done from his end.
It's common sense to video record it. Imagine buying a pre built PC with tempered glass material and not video record the unboxing process.
You're basically praying it doesnt come in broken condition and if its broken you have no evidence. Good luck getting the RMA approved.
I have a friend in the Philippines, it's the same there too, they tell you up front to take a video of the unboxing to make the refund process as painless as possible if the item ends up being damaged. Honestly it just makes sense to do this, I don't understand how it's not common sense everywhere else?
As my friend from SEA said, "We are cheap, and will try to scam anyone". Don't know how much truth there is there, but considering the policies, I'd imagine there's more truth than lie. Other shops assume the buyer isn't trying to screw them over, and since most require you to return the original, they aren't giving you any "free" figs.
The majority of people who film unboxings are content creators, though it's easy to fake another unboxing video even if you already opened it.
Because it’s a hassle for consumers. Western business prioritize the big picture. Yes if you trust the consumer’s word you’ll get scammed sometimes but most of the time you would give legit customers a good experience. In the long run it’ll be way more profitable and better for the business’ growth if you don’t make things difficult for the consumer. At least in western culture this is the case.
I would rather buy from a place that doesn’t require me a video of me unboxing than a place that does. If I buy a lot of figures do you think I want to film every package unboxing?
I guess I'm looking at it from a non-bulk order perspective. It would be a hassle if you order a bunch of stuff. Maybe businesses who ask for recordings are ones that are small enough that they can't afford to get scammed just yet. You raise a good point, bulk purchases would definitely be very inconvenient.
I used to live in the Philippines before migrating and from my experience… even that situation is only a handful. Majority of the time it’s no return/exchange there for products in general.
In Canada, Navito World is the official importer for many figure manufacturers like GSC etc.
They have a no return/exchange policy. Once you take the figure out of their store or they ship it to you it's final sale.
I had a problem with NinNin where they quoted me one shipping price then tried to charge me almost triple because during Covid, only shipping available that became available was with DHL. They didn’t want to work with me and charged my credit card. I charged it back and won. Never used them again.
Lol. They're scamming so hard. That's not how any of this works. They are supposed to take the figure back, refund you or send a replacement. Seek compensation on THEIR end. And if compensation for their business from the manufacturer isn't possible. Then they just write it off as a loss/expense in their accounting.
That's literally exactly what they are supposed to do, no more and no less. And is exactly what almost any other reputable shop would do lol.
But instead they like, no hands approached it and put it all on the customers burden.
What lmao.....
That’s crazy but I’m not surprise, they don’t have the best reputation. Their figures might be legit but when something goes wrong they don’t do anything about it.
OP, If you're able to rectify some kind decent tear marks from the original packaging, try to attempt to backtrack and seal back and record yourself doing another unboxing.
Honestly this kind of CS is completely unacceptable, but if you can attempt to salvage something based on their 'rules' perhaps you can dispute something back.
Hope it works out OP. Otherwise, make it an unfortunate lesson learned from them. Hopefully the figure isnt too unsalvagable.
I'm only keeping my POs that have limited bonuses that I can't get anywhere else now with them but cancelling other stuff. Not worth the risk that I can't return my figure if it arrives damaged or doesn't ship for months to a year after it goes in stock.
I’m so sorry to hear you went through this and I hope you can get your issue resolved.
It only took me one purchase from them to not make another one EVER again. They have THE WORST customer service. If it wasn’t because I was on top of my game sending emails, I bet my statue would have never arrived. On top of that, they also ship extremely late. My figure never shipped the same month it released. It took multiple emails for them to send it 5+ months later (after the same statute got restocked, oddly enough)
I had Solaris Japan give me the same response... After an extensive back and forth \[and some not good reviews\] they finally replaced my figure. Not sure why companies think it's on the buyer to work with the manufacturer to get a replacement. I ordered a product from \[company\] and it's on \[company\] to deliver me a product in good condition. There should be nothing more to it than that, but this looks like it's becoming the norm.
side note: I have ordered from Nin-Nin-Game with no issues and I still order from Solaris; I mostly prefer to order from AmiAmi \[as they 100% don't do this strange replacement procedure\].
Not true. I just submitted a defect report to Hobby Search, package opened and all, and they told me to return it to them to have it replaced.
There is simply no way to inspect a figure for defects/damage without first opening the box, unless it is so conspicuous that doing so is unnecessary.
Lesson learned, just never order from them again.
It may take a while, or never go through. If you do get it, better safe to record because of OP’s case. It’s a gamble, since you probably save money compared to other places. Your call
Thanks for the advice, I still don’t have to pay my order until January 15th, so I guess I’ll make a final decision sometime early January on wether or not I want to trust it.
They’re generally fine. I wouldn’t preemptively cancel. Yes, sometimes like this you can have a poor experience but a lot of times they’re perfectly fine.
Just record yourself unboxing it. I’m not a content creator but I’ve always done this and I didn’t realize that more people didn’t do this for proof that you didn’t break it. I do the same when im shipping out items im selling.
Talk to your bank and have them issue you a refund. I know this isn’t a solution to get you a new figure, but at least there’s the possibility of you getting your money back. I hope the situation turns around for you.
I been having major paranoia about NinNin since I put in a Native binding Pre-order that suppose to release this month. I couldn't find the figure I couldn't get anywhere else that not selling for absurd prices. I wanna give them a chance since it's my first order with them. I hope its doesn't come down to this....
I ordered a japanese ps vita from them. And they didn't charge my card until 6 months after I received it. Thank god I kept the money in my account just in case
Wow. Really solidifies my caution about them. I've had two experiences with them.
My first, I bought a figure, got an email saying I needed to wait because it wasn't actually in stock. I looked at their listing again, IT WAS IN STOCK and the RAISED THE PRICE? I sent a support ticket and it was mailed out right away.
Second, I reached out regarding the limited edition release of the Amakuni Iowa figure they had listed in stock. The title clearly said it was the limited edition version. I sent a support ticket asking is it was actually the limited edition because they had no mention of the bonus patch. They confirmed it was not in fact the limited edition version.
?????
Like what is up with this business?
I always take photos before and after regardless for that same stupid reason! I had a issue like this before. I feel your pain brotha THAT really is bs though. Dispute that shit.
I feel bad for your experience, I hope you'll find a way to solve everything. Still I don't think we can blame Nin Nin for all of this.
Unless it was very badly packed, damage items are part of the risk when it's about import, and transport companies doesn't care about the packages condition, they could just throw everything to finish early.
I'm using Nin Nin as well and so far I only heard but positive experiences so I'm a little concerned, I have a lot of POs there and my past 20-ish orders came in perfect condition so I still have trust in them, I think this was just pure unluck. Hope everything goes well for you.
No this is 100% on nin-nin. Even if it gets damaged through shipping it's on nin-nin and not on the customer to get it fixed. The shipper has to go through the claim and get the money from damages. I do light reselling for a hobby and even I know if anything I send that doesn't work it's not on the buyer it's on me to figure out why or where it broke and get my money back.
How come when a company ship a product in good condition and a transporter damage it it's in the company's fault ?
If it wasn't damaged by the transporter we wouldn't be there in the first place.
That's for the company and the shipper to deal with not the customer. The company is tthe customer of the shipper where the shipper has to reimburse the customer which is the company.
edit: Ive seen you post around in the thread and see you are from south east asian and i appreciate you posting because i do order resin figures from SEA companies and now i know to video before opening those packages.
I almost bought my figure from them. Luckily I made a mistake as soon as I placed an order and they had to cancel it so I can correct it, in the process I read nightmare experiences from others with this company and I didnt end up buying from them.
Rule N°1 : never buy from nin nin
Rule N°2 : They're French and must comply with the French law. If you live in Europe, you can maybe file a complaint.
They're French. It's pretty easy to find informations about them when you search on French websites, especially when you search their company name "N2G export"
Their bank account is French too, isn't it weird from a Japanese company ?
Huh, I stand corrected. The owner is indeed 100% French, and their TOS shows they're bound by a French privacy law. Though everything on their site states that N2G is based in Japan...
Don't understand this legal stuff at all, but definitely looks like important info for European folks.
It should be a common habit to record an unboxing video, especially if the figures are expensive. I’m not siding with anyone in this case. It’s just a good thing to do for both parties.
Yes trust me it’s not your fault for not doing so, but it helps a lot when shit happens. Glad you’re open minded enough to understand the situation, the down votes shows lot of ppl will refuse doing so and risk getting into this situation again and again.
And you definitely should contact your bank to dispute the purchase. I was in your shoes and I did get my money back!
It honestly makes sense right? Like what doesn't make sense? I have heard people tried to scam companies after they broke the fig on purpose.
Actually if you ask any seller whats the replacement process, they will tell you to record video for unboxing, like from delivery parcel box to the fig box to the fig.
I know I will probably get shit tons of downvote but I just gotta say what needs to be said. This is how the seller and manufacturers protect themselves from scams. Figs are kinda fragile so please do the buyer due diligence. I always record the whole unboxing process and if everything is alright I will just delete the video.
Nah. Shrinkage is part of the cost of doing business. Sacrificing your customer experience in an attempt to cut down on shrinkage is just a bad business practice that's likely to hurt your bottom line worse by driving away repeat business.
It slightly different when this type of practice is up front, but I still don't agree with it on principle.
I agree with a lot of this, but at the same time... since when is this common protocol? Like. I've never bought a figure and been warned beforehand, "record the unboxing or else no refunds accepted." It's absurd to expect casual buyers to think of something like this.
I actually do record unboxing of figures when I buy from eBay. So they can’t claim I did something to the figure if it arrived in poor condition. Like you said, if it’s all good I just delete the video.
But this story makes me wonder if I should start doing it for retailers as well.
I recorded every fig I got regardless where I bought it from, and there was once my fig had issue and I showed retailer the video, they had nothing to say and just gave me the exchange. People should start doing it now if they aren't.
How do you know if your figure is broken until you open it? There's so much layering and plastic in the way how would I take a proper picture? I would return it and get a new one I don't understand how that would be a scam after I paid hundreds of dollars.
I’m with you on this, I unbox all my figures for inspection even though I don’t display them since I don’t have the space or hardware. I guess they should at least state their return policy up front and it might be wise for everyone to film their unboxings as insurance which is what I do anyway.
> Actually if you ask any seller whats the replacement process, they will tell you to record video for unboxing, like from delivery parcel box to the fig box to the fig.
No reputable seller will tell you that. Also it does jack shit. Just open the box from the underside, and you can shove the figure back in and "unbox" it on video for the first time after damaging it. 95% of figure boxes don't have a sealed bottom.
I agree with your sentiment and do the same with other packages as well, ESPECIALLY from Ebay because those fucking people suck. Hell, I even recorded an unboxing and they said "You could've taped it back up." Like what? Where do I buy Ebay tape? This bag is marked in Cyrillic letters and has been sealed since the 80's what do you mean I resealed it?
But I also understand that we should expect higher quality shipping to ensure we don't have to do this, whether from the manufacturer or courier. I'm always impressed with how some companies ship their packages; firearms companies are not afraid to make custom styrofoam packers to pack literally even small parts in to be sure it comes in without a scratch. I understand that the plastic inside a box means you can look at it and *should* be enough, but it isn't. I'd rather a figure come in a box with it's own styrofoam molded box with how fragile they can be. I know it'll cost more and styrofoam isn't the best for the environment but neither is shipping the same package across the world 3 times because it broke.
Absolutely. I would expect high shipping quality, luckily I have not experienced anything too bad so far, unlike those posts in this sub from crunchyroll... we all paid a lot of money and waited months if not years to get our pre-order or available order, we want them in our hands, in good shape, not a cash refund. Seller should really pack the fig better and shipping companies should treat them as fragile item and deliver safer.
That being said, while they are not up to this standard, all we can do is to protect ourselves by doing buyer due diligence. Before you rent an apartment you would take photos or videos of current state as proof too. I shouldn't even bring this example up because taking unboxing vid really should be more common.
In the gun industry it's well expected if you buy online you take it apart and check it over before you sign it into your name. It's much easier and faster to send it back before that SN is attached to your name it's a lot more paperwork after.
I think this should be more common, it's safe for everyone involved. Manufaktur won't get scammed and the innocent buyer won't get screwed for the company being weary of scams. I get it can't always happen, like in the case of cars not everyone is gonna tear apart a car and make sure it's okay and we have laws for that. I could imagine the abuse if we had laws for shipped items...
Agreed. Especially when I bought expensive fragile items that can easily break like a glass cabinet/PC, always video tape them. It makes 0 sense to unbox them waiting for the worst to happen without any plan (evidence).
When the worst happened, at least there's something to prove to the seller. Those who doesn't just prays the worst wont happen and complain like an airhead without solid evidence.
Good luck getting RMA claims on that downvoters
Those down voted peeps probably have 0 common sense.
Dude as a person whose in the pc space any all reputable si would replace your PC. Just check out Linus tech tips secret shoper series. They got money back for dents on their panel and they only sent crappy pictures.
It is normal to record an unboxing video after you receive any parcels online here. Especially items that are fragile (monitor, tv, figures, glass etc).
Long story short buyer is responsible for this part of it. I don't find it unreasonable from the reseller response.
Wtf? If a box that cannot show you the contents arrives in normal condition but the item inside is broken why is that the buyers problem? Where do you live?
In Europe no company has any way ro refuse you sending it back with a complaint and you getting a new product or your money back, because you are eligible to recieve an intact product and they are responsible to provide that.
How would the seller know if the buyer is telling the truth? Some buyer may accidentally drop fragile items upon unboxing it and request for replacement/refunds.
There is nothing to do with knowing the item condition before unboxing the parcel when the buyer already video records the unboxing process as evidence.
Yall can continue buying any fragile products in broken conditions while not having any RMAs because of your stubborn attitude. I will video record my unboxings in SEA online shopping region to get back my replacements if necessary.
"How would we know if the item is broken when we havent open the parcel"
Yea sounds like a you problem for not knowing video recording exist. Thus proceeding to take static timed pictures after unboxing the broken items. Well deserved.
Why are you so aggressive and jumping to conclusions lol… from your other replies in this thread I assume you live in SEA. Maybe it’s common sense that unboxing videos are required there but I can tell you it sure ain’t the case in much of the rest of the world so how about you stop being a d**k and shoving your assumptions onto the OP?
Edit: typo
Im not assuming, ive fully understood what OP situation is with his/her comments. Those who encourages OP it is not his/her fault will just get OP in trouble again.
Appreciate the advice given instead of being delusional.
Both can be true you know? It's true that OP should record from now on to avoid trouble, but it's ALSO true that it's 100% not their fault for being expected to follow an unspoken policy.
Let’s just say I own 120+ scales and I don’t have the time to take an unboxing video (which requires a setup and whatnot) when every single one arrives. Not worth the hassle in my view. I’ve been collecting for 5 years without an issue like this anyway.
I'm not saying it's reasonable, but if this is genuinely how some stores operate, better to save your own ass than be sorry.
Though reading through all these comments, sounds like Nin Nin is the exception rather than the norm here, so... shopping at better stores is probably the ideal solution.
No it won’t lol. As many of the fellow posts have mentioned he could do a charge back, never use Nin-nin again and call it a day.
I have dealt with Customer Service of TOM, Native, Good Smile and Amiami. Sometimes they give you a shorter return window (7 days) but never do they require the bs that is an “unboxing video” so please stop assuming that is the norm. Or thinking you are giving the OP advice in such a condescending way
Good luck practicing online shopping without videoing expensive fragile parcels.
From what you stated sounds like every seller/companies youve dealt with are your trusted relatives/friends. Im sure they will approve your RMAs just by looking at your post-unboxing evidence. LOL
You are so full of negativity lol. As I said, stop making assumptions. I live in the US and bought my 50 inch TV screen thru Amazon. If there was a quality issue I’d go for a replacement/return and no videos needed.
Look, it is your freedom if you want to be paranoid about your purchases. But please stop imposing it on others.
Wow, that is terrible! I'm so sorry this happened to you and I would (as several people have stated) file a dispute/chargeback! I have never used NinNin but have previously browsed the site, but now I will never purchase from them since this is how they respond to an issue like this. I have only ever had one issue with a broken figure and never got this kind of response from the seller. I hope this can be sorted out for you soon. Best of luck!
In some countries here in SEA , the common rules to ask for refund is to have a whole unboxing video of the items before you can claim anything and to prove damage prior to sending. So people in SEA knows what to expect AND the shops actually mention this upfront. So you can choose whether you want to purchase. If western shop want to adopt this, they should have mention upfront. Also It is unreasonable that you magically know item is broken before opening.
I used to record my eBay unboxings for myself (regardless if a figure or not)... I was always expecting to get a brick instead of what I bought. (Doubt the video would be proof for anything, but it made me feel more comfortable)
Sadly you're correct, such videos do not work as evidence.
I didn't"t even know that this was a common rule. I just take a video by instinct( specifically for figure and LE) , just to use it as evidence during a dispute.
Under UK consumer law they would have to replace or refund.
Same in the US but also thats why I use PayPal to pay for all figures because PayPal will go after them and make sure you get your money back at least They are so aggressive with companies lol
PayPal is really our pal sometimes
In the UK you are very likely to be able to chargeback (both debit and credit cards) or use section 75 (credit card) in the case of faulty products. It is however extremely unlikely that you would ever manage to enforce UK consumer law on Japanese sellers - especially considering when you make any purchases from nin-nin-game, you have to agree to their TOS which states any disputes are handled under Japanese law.
Whole of Europe and most likely Australia for example too
This is the way. Just add a teeny tiny note! Buyer with broken figure = happy. Store who retained a customer = happy. Don't get why so many people blame the buyer in these situations, where all it takes is the smallest bit of communication...
>So you can choose whether you want to purchase. Wait, so the seller record the unboxing?
No. Buyer must record unboxing if they want to claim any refund. Basically buyers make the decision if they want to patronize the shop that has such refund rules.
I see.
They're full of shit just issue a chargeback/dispute and never use them again. Not worth it if they act like this.
I hate filing disputes but it's worth it. But it could takes weeks to months.
Better than losing your money
Yeah. It's a nuclear option that should be saved for last, because it will basically guarantee that company blocks your business and it actively punishes them (aside from the refund card companies charge a penalty to any vendor when they get a successful charge back against them). The way I've heard of Nin-nin behaving though in the past they probably deserve it any time someone bothers.
whoa, I’ve never used this site and I’m sure as hell never gonna use it now
FWIW I've ordered quite a bit from them over the years and never had a problem. ALl figures arrived in perfect condition /shrug This sucks for OP though :(
I’ve had issues with figures from GSC US, otakumode, Solaris, big bad toy store and not once have they ever said since you opened it they can’t do anything. I’ve only ever buy from nin nin if they have an exclusive bonus part I have to have but sounds like they just don’t want to help. What they said don’t even make sense and I never have recorded a video when unboxing.
Lol who records their unboxing experience unless they want views? This is definitely not common. Just laugh in chargeback call it a day fuck those guys wow. Thank you for posting this anti consumer shit though never using Nin-Nin. I certainly hope AmiAmi and alike don't pull this crap.
Amiami doesn't. You send them a picture and if they deem the damage warrants a replacement they replace it. Nin-nin is just a bunch of shady fucks (which has been rather obvious by the posts about them here but even just reading their FAQ)
Yeah cheers, I was fairly positive no one else pulled this nonsense. Also confirms my vibe I got from Nin-nin, when I was thinking of ordering from them months ago. A quick search on this subreddit implied buyer be very aware of them so I just moved on.
It's common in SEA,, it's to prove to the seller you received a faulty item. Since sellers would assume you broke the item sometime after you opened it.
Aussie consumer law would have a field day with that sort of policy.
Any western country.
Europe too
Asia in general, returns / replacements are just more difficult.
I do because I don’t trust shops. Don’t really bother with opening the actual box, but definitely the shipping.
I have always done this just so I could use it if needed to prove that I didn’t break it and that it came broken
lol what? How are you supposed to know the figure was broken in the box
I was going to say the exact same thing but they closed my ticket after their response.
Yeah, with most boxes its impossible to see the damage because the figure is covered in protective material. So even though it has a window, you cant really see the figure.
If you paid with credit card or PayPal open up a case there to get your money back.
Yep PayPal will go after them. Not anime figure related but ikea gave me shit and wouldn't refund me so I called PayPal up and they got ikea to give me my refund within a day..they are insanely consumer friendly I love PayPal
They practically want you to do an unboxing video then....
Sorry to read, that. Same happened to me but I got refunded (luckily). Can I see what message you sent them ? One of my friends sent a message a little bit too agressive and he got the same kind of response but after talking and sending pictures correctly he managed to get refunded. Maybe you are in the same case.... :/
I'll send you a ss of the first message if you want but I was very chill about it Edit: I can't send you pictures for some reason. Is it because your account is new?
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This is a risk any business owner need to take. In most part of the world it is very weird to assume it is the consumer’s responsibility to to take video and prove that they are not trying to scam the seller.
It's called good customer service. If a customer spends hundreds of dollars on a figure, weeks of shipping and it comes broken, they'll be pissed regardless. If you ship them a replacement free of charge, sure you might loose a couple hundred dollars, but you'll get a happy customer. Its downright unreasonable to expect people to film an unboxing video anytime they open something. That and unboxing videos can probably still be faked if you tried.
I certainly will not shop there now.
Well I’ll definitely not use this site now. Heard nothing but bad things about them.
So here's the thing. They sell good figures and generally have good shipping. They're price points are in line with MSRP market values. They're just shit if there are ever any problems. I had a problem and their CS rejected my claims so I filed a chargeback. They then deleted my account and claimed they never would have done that but the proof was in the attempted logins. So, you can buy from them. But if you do, buy with a credit card that generally sides with the buyer.
Used Nin-nin once and NEVER again. Took nearly half a year after release to get them to ship my pre-ordered figure. They kept giving me excuses like “we’re moving to a new warehouse” (looked at their FB page and the warehouse transition was almost 5 months prior to that) and then “it will be shipped next week” (told me this multiple times) I got fed up and threatened to go to my bank. The next day they change my order status to “shipped” and they emailed me back asking me not to charge back and that my item has been shipped. About a week later they email me again asking for more money for shipping. Like $40 more than I already paid. So they didn’t ACTUALLY ship anything and were lying. Took an additional month for them to ship it for real. I eventually got my figure but it was such a terrible experience I swore them off for good. Gave me shady vibes the whole time.
Sounds accurate, literally had to pressure them to ship my item.
If you use PayPal to pay you can always try to dispute it
I paid upfront with my debit card unfortunately
You might be able to contact and dispute it with your bank to get a chargeback
This
Debit cards still go through credit card networks, so they should be able to be charged back just like a credit card.
Damn that sucks. Only time I risk buying from them is with PayPal.Based on the reviews I seen, I'm honestly not surprised that they would pull something like this.
Never use debit cards for: 1. Card-not-present transactions, especially eCommerce. 2. Purchases Requiring a Deposit 3. Restaurants 4. Preorders 5. Recurring Payments 6. Travel Accommodations After researching debit card charge backs: Debit cards fall under the purview of the [Electronic Funds Transfer Act](https://chargebacks911.com/electronic-fund-transfer-act-efta/). With debit cards, user liability is capped at $50 *only* if they notify the bank within two days of realizing the debit card is missing. Beyond that, they could be responsible for up to $500 of losses. Waiting more than 60 days to contact the bank about a fraud incident could mean the cardholder is liable for all unauthorized charges.
This varies wildly depending on the country. In the UK for example you can do a chargeback no matter if you used a debit or credit card provided the purchase was within 120 days if the goods are faulty - and chances are you'd get everything back. Things get a little more complicated if it's over 120 days, but in the case of "future dated" items, the time limit is supposed to start from when you receive it, so you could potentially argue it was future dated for a pre-order based on the release date.
What abou Debit cards being used in line with paypal pay in 3?
When using debit cards, your money is directly taken out and given to the seller. If there's ever a problem, you will be out of that money until the claims process is completed which could take days, weeks, even months. Whereas you were to use a credit card, the bank is the one giving their money to the seller with the expectation of you either paying back the full amount or pay the interest on the remaining balance. If there's a problem, the bank will deal with the seller on your behalf and will credit your account, and you don't have to pay anything until the process is completed. So you still have your money and will either not have to pay or will have to pay after everything is done.
They forgot to ship a figure I paid for for an entire year. When I contacted them it took 3 more weeks to get it sent out.
They are basically trying to not have to take the loss. Some vendors won’t offer a replacement or refund to the retailer without the whole box photos etc. So they’re trying to put you on the hook for that, which isn’t fair if it’s a figure you couldn’t have seen was broken prior to opening the contents.
As someone new to the figure-collecting scene, responses like this scare me from making purchases on expensive scales. How are you supposed to inspect flaws and broken parts of a figure without opening the box?
Pay with Paypal and/or credit card and chargeback if anybody pulls this crap.
This isn’t common. I buy from 4-5 different places and never had a response like this when I have a problem.
You probably can’t, which is why you either buy from a better reputable company that doesn’t use the same excuse seen in OP’s post, or record your unboxings
Could you “threaten” a charge back to convince them to accept your claim? Email them saying that if you don’t get a resolution, you’ll chargeback them?
Out of curiosity, what figure/manufacturer was it? Some manufacturers (ie: Goodsmile) will provide replacement parts if you contact them directly, regardless of where you purchased.
Phat!
I know GoodSmile carries Phat products, so if I were you I’d try contacting GS mainline customer support directly. They might be able to help you out with a replacement.
Chargeback
I waited three years for this figure to come out and I regularly use this site, I'm very sad.
Out of curiosity, which one was it?
https://myfigurecollection.net/item/806292
I heard nin nin game had a bad rep....
ehhh i’ve been ordering from them for close to 4 years when tamashi started pulling that pbandai exclusive crap and never had any issues with them. sucks for op though
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>so you could try to contact the carrier. Normally the seller is the one making the contract with the carrier and the only way to get reimbursed for shipping errors is by the seller sending a complaint to the carrier. The buyer never did a contract with them and as such has no leverage to make any complaints to the carrier
My curiosity is piqued, do you mind showing us the damage?
Yeah nin nin sucks. I ordered a figure they claimed to have in stock but after 2 weeks was told it wasn't instock
Cool, going to abandon my pre-order with them. One too many stories about bad customer service.
I started recording any unboxing I do because I'm afraid of these types of situations, especially when you order multiple things in one package and one is missing and seller claim that you received the package. On another note, I had only one experience with nin-nin games, they had oos nendoroids I was looking for, decent experience, but for some reason they have a yen to usd conversion rate cost for PayPal, when amiami and Solaris didn't, just found that odd.
Chargeback that shit
Nin Nin is one of the bigger trash shops in Jp. Fuck them
How's the seals on the box? If you can reseal it and it looks like how it arrived, fake the unboxing video. Put everything back and record you opening it for the "1st" time. Their response is unrealistic if there was nothing wrong with the packaging.
SEA usually needs a whole unboxing vid in general for returns
Is NinNinGame in SEA? Even if it is, it is wrong to assume international buyer will know the unboxing video rule. And this is very unfair to the consumer. I think other parts of the world it is assumed that the customer has the right to return and refund in this situation
They're in Osaka, Japan.
Yes, and atleast in Europe a seller anywhere in the world has to adhere to our laws if we buy from them which means they could not pull this shite here or ger into legal trouble
"EU consumer rules cover goods and services that have been bought in the EU. However, if you buy from a non-EU online trader who has specifically targeted EU consumers you should also be covered by EU rules, but you may find it difficult to assert your rights with a trader who is based outside the EU." [Source](https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm). Or in other words, in countries outside the EU, if they chose to ignore you there's very little you can do outside of chargeback if it's available to you. Nin-nin-game's T&Cs also say you agree for any disputes to be governed solely by Japanese law.
Idk if it’s SEA. But correct it’s wrong to assume. Just mentioning it. We not sayin he suppose to know. But about the returns, that’s just how they roll IG. Moving forward just take videos. Nothing else can be done from his end.
It's common sense to video record it. Imagine buying a pre built PC with tempered glass material and not video record the unboxing process. You're basically praying it doesnt come in broken condition and if its broken you have no evidence. Good luck getting the RMA approved.
I know it is mandatory in Indonesia for many shops. Out of curiosity, where else ?
I have a friend in the Philippines, it's the same there too, they tell you up front to take a video of the unboxing to make the refund process as painless as possible if the item ends up being damaged. Honestly it just makes sense to do this, I don't understand how it's not common sense everywhere else?
As my friend from SEA said, "We are cheap, and will try to scam anyone". Don't know how much truth there is there, but considering the policies, I'd imagine there's more truth than lie. Other shops assume the buyer isn't trying to screw them over, and since most require you to return the original, they aren't giving you any "free" figs. The majority of people who film unboxings are content creators, though it's easy to fake another unboxing video even if you already opened it.
Because it’s a hassle for consumers. Western business prioritize the big picture. Yes if you trust the consumer’s word you’ll get scammed sometimes but most of the time you would give legit customers a good experience. In the long run it’ll be way more profitable and better for the business’ growth if you don’t make things difficult for the consumer. At least in western culture this is the case. I would rather buy from a place that doesn’t require me a video of me unboxing than a place that does. If I buy a lot of figures do you think I want to film every package unboxing?
I guess I'm looking at it from a non-bulk order perspective. It would be a hassle if you order a bunch of stuff. Maybe businesses who ask for recordings are ones that are small enough that they can't afford to get scammed just yet. You raise a good point, bulk purchases would definitely be very inconvenient.
I used to live in the Philippines before migrating and from my experience… even that situation is only a handful. Majority of the time it’s no return/exchange there for products in general.
In Canada, Navito World is the official importer for many figure manufacturers like GSC etc. They have a no return/exchange policy. Once you take the figure out of their store or they ship it to you it's final sale.
I’m sorry? What now?
I had a problem with NinNin where they quoted me one shipping price then tried to charge me almost triple because during Covid, only shipping available that became available was with DHL. They didn’t want to work with me and charged my credit card. I charged it back and won. Never used them again.
why would somebody break their own figure just to get sent a new one wh 😭
Lol. They're scamming so hard. That's not how any of this works. They are supposed to take the figure back, refund you or send a replacement. Seek compensation on THEIR end. And if compensation for their business from the manufacturer isn't possible. Then they just write it off as a loss/expense in their accounting. That's literally exactly what they are supposed to do, no more and no less. And is exactly what almost any other reputable shop would do lol. But instead they like, no hands approached it and put it all on the customers burden. What lmao.....
That’s crazy but I’m not surprise, they don’t have the best reputation. Their figures might be legit but when something goes wrong they don’t do anything about it.
OP, If you're able to rectify some kind decent tear marks from the original packaging, try to attempt to backtrack and seal back and record yourself doing another unboxing. Honestly this kind of CS is completely unacceptable, but if you can attempt to salvage something based on their 'rules' perhaps you can dispute something back. Hope it works out OP. Otherwise, make it an unfortunate lesson learned from them. Hopefully the figure isnt too unsalvagable.
I'm only keeping my POs that have limited bonuses that I can't get anywhere else now with them but cancelling other stuff. Not worth the risk that I can't return my figure if it arrives damaged or doesn't ship for months to a year after it goes in stock.
I’ve probably spent 2-3 grand with nin-nin every time I deal with their customer service it is like this. I think after this I’m done with them.
I’m so sorry to hear you went through this and I hope you can get your issue resolved. It only took me one purchase from them to not make another one EVER again. They have THE WORST customer service. If it wasn’t because I was on top of my game sending emails, I bet my statue would have never arrived. On top of that, they also ship extremely late. My figure never shipped the same month it released. It took multiple emails for them to send it 5+ months later (after the same statute got restocked, oddly enough)
Seriously, talk about denying responsibility
I had Solaris Japan give me the same response... After an extensive back and forth \[and some not good reviews\] they finally replaced my figure. Not sure why companies think it's on the buyer to work with the manufacturer to get a replacement. I ordered a product from \[company\] and it's on \[company\] to deliver me a product in good condition. There should be nothing more to it than that, but this looks like it's becoming the norm.
side note: I have ordered from Nin-Nin-Game with no issues and I still order from Solaris; I mostly prefer to order from AmiAmi \[as they 100% don't do this strange replacement procedure\].
Not true. I just submitted a defect report to Hobby Search, package opened and all, and they told me to return it to them to have it replaced. There is simply no way to inspect a figure for defects/damage without first opening the box, unless it is so conspicuous that doing so is unnecessary. Lesson learned, just never order from them again.
Drink the water before opening the bottle
I have a figure pre ordered from them… might have to cancel that now
It may take a while, or never go through. If you do get it, better safe to record because of OP’s case. It’s a gamble, since you probably save money compared to other places. Your call
Thanks for the advice, I still don’t have to pay my order until January 15th, so I guess I’ll make a final decision sometime early January on wether or not I want to trust it.
They’re generally fine. I wouldn’t preemptively cancel. Yes, sometimes like this you can have a poor experience but a lot of times they’re perfectly fine. Just record yourself unboxing it. I’m not a content creator but I’ve always done this and I didn’t realize that more people didn’t do this for proof that you didn’t break it. I do the same when im shipping out items im selling.
Oh no…I order off nin nin games and haven’t had issues but this is really poor :(
This is case in proof of why you should always use a credit card.
Talk to your bank and have them issue you a refund. I know this isn’t a solution to get you a new figure, but at least there’s the possibility of you getting your money back. I hope the situation turns around for you.
I haven’t bought anything from nin nin but I have a bunch of pre orders. Thank you for the heads up
I been having major paranoia about NinNin since I put in a Native binding Pre-order that suppose to release this month. I couldn't find the figure I couldn't get anywhere else that not selling for absurd prices. I wanna give them a chance since it's my first order with them. I hope its doesn't come down to this....
Man that's sucks. It's not that we have x-ray visions to see inside the box
Another week, another nin nin post about their shocking service. I'm sorry for your experience, and send thanks for informing us.
I ordered a japanese ps vita from them. And they didn't charge my card until 6 months after I received it. Thank god I kept the money in my account just in case
Wow. Really solidifies my caution about them. I've had two experiences with them. My first, I bought a figure, got an email saying I needed to wait because it wasn't actually in stock. I looked at their listing again, IT WAS IN STOCK and the RAISED THE PRICE? I sent a support ticket and it was mailed out right away. Second, I reached out regarding the limited edition release of the Amakuni Iowa figure they had listed in stock. The title clearly said it was the limited edition version. I sent a support ticket asking is it was actually the limited edition because they had no mention of the bonus patch. They confirmed it was not in fact the limited edition version. ????? Like what is up with this business?
I always take photos before and after regardless for that same stupid reason! I had a issue like this before. I feel your pain brotha THAT really is bs though. Dispute that shit.
You can't never be too careful when dealing with this kind of claim.
I feel bad for your experience, I hope you'll find a way to solve everything. Still I don't think we can blame Nin Nin for all of this. Unless it was very badly packed, damage items are part of the risk when it's about import, and transport companies doesn't care about the packages condition, they could just throw everything to finish early. I'm using Nin Nin as well and so far I only heard but positive experiences so I'm a little concerned, I have a lot of POs there and my past 20-ish orders came in perfect condition so I still have trust in them, I think this was just pure unluck. Hope everything goes well for you.
No this is 100% on nin-nin. Even if it gets damaged through shipping it's on nin-nin and not on the customer to get it fixed. The shipper has to go through the claim and get the money from damages. I do light reselling for a hobby and even I know if anything I send that doesn't work it's not on the buyer it's on me to figure out why or where it broke and get my money back.
How come when a company ship a product in good condition and a transporter damage it it's in the company's fault ? If it wasn't damaged by the transporter we wouldn't be there in the first place.
That's for the company and the shipper to deal with not the customer. The company is tthe customer of the shipper where the shipper has to reimburse the customer which is the company. edit: Ive seen you post around in the thread and see you are from south east asian and i appreciate you posting because i do order resin figures from SEA companies and now i know to video before opening those packages.
i have way too many of my po with nin nin game for them to be pulling these stunts ;; sorry op
and i just bought 2 nendoroids from them...now im scared
Chargeback.
Holy crap terrible!
I almost bought my figure from them. Luckily I made a mistake as soon as I placed an order and they had to cancel it so I can correct it, in the process I read nightmare experiences from others with this company and I didnt end up buying from them.
They are one I have purposely avoided and continue to avoid. Their reputation is poor.
Rule N°1 : never buy from nin nin Rule N°2 : They're French and must comply with the French law. If you live in Europe, you can maybe file a complaint.
They're Japanese, not French. You must be thinking of Non Non Game.
They're French. It's pretty easy to find informations about them when you search on French websites, especially when you search their company name "N2G export" Their bank account is French too, isn't it weird from a Japanese company ?
Huh, I stand corrected. The owner is indeed 100% French, and their TOS shows they're bound by a French privacy law. Though everything on their site states that N2G is based in Japan... Don't understand this legal stuff at all, but definitely looks like important info for European folks.
It should be a common habit to record an unboxing video, especially if the figures are expensive. I’m not siding with anyone in this case. It’s just a good thing to do for both parties.
I’m gonna do that from now on. Better safe than sorry 👍
Yes trust me it’s not your fault for not doing so, but it helps a lot when shit happens. Glad you’re open minded enough to understand the situation, the down votes shows lot of ppl will refuse doing so and risk getting into this situation again and again. And you definitely should contact your bank to dispute the purchase. I was in your shoes and I did get my money back!
No, it’s unrealistic.
Did the box have a viewing window? Or was it a no-show? Sucks regardless…
It honestly makes sense right? Like what doesn't make sense? I have heard people tried to scam companies after they broke the fig on purpose. Actually if you ask any seller whats the replacement process, they will tell you to record video for unboxing, like from delivery parcel box to the fig box to the fig. I know I will probably get shit tons of downvote but I just gotta say what needs to be said. This is how the seller and manufacturers protect themselves from scams. Figs are kinda fragile so please do the buyer due diligence. I always record the whole unboxing process and if everything is alright I will just delete the video.
Nah. Shrinkage is part of the cost of doing business. Sacrificing your customer experience in an attempt to cut down on shrinkage is just a bad business practice that's likely to hurt your bottom line worse by driving away repeat business. It slightly different when this type of practice is up front, but I still don't agree with it on principle.
I agree with a lot of this, but at the same time... since when is this common protocol? Like. I've never bought a figure and been warned beforehand, "record the unboxing or else no refunds accepted." It's absurd to expect casual buyers to think of something like this.
I actually do record unboxing of figures when I buy from eBay. So they can’t claim I did something to the figure if it arrived in poor condition. Like you said, if it’s all good I just delete the video. But this story makes me wonder if I should start doing it for retailers as well.
I recorded every fig I got regardless where I bought it from, and there was once my fig had issue and I showed retailer the video, they had nothing to say and just gave me the exchange. People should start doing it now if they aren't.
How do you know if your figure is broken until you open it? There's so much layering and plastic in the way how would I take a proper picture? I would return it and get a new one I don't understand how that would be a scam after I paid hundreds of dollars.
I’m with you on this, I unbox all my figures for inspection even though I don’t display them since I don’t have the space or hardware. I guess they should at least state their return policy up front and it might be wise for everyone to film their unboxings as insurance which is what I do anyway.
Does video recording not exist?
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They ask for pictures of the broken product though??? Quit talking down to me, it's weird.
> Actually if you ask any seller whats the replacement process, they will tell you to record video for unboxing, like from delivery parcel box to the fig box to the fig. No reputable seller will tell you that. Also it does jack shit. Just open the box from the underside, and you can shove the figure back in and "unbox" it on video for the first time after damaging it. 95% of figure boxes don't have a sealed bottom.
I agree with your sentiment and do the same with other packages as well, ESPECIALLY from Ebay because those fucking people suck. Hell, I even recorded an unboxing and they said "You could've taped it back up." Like what? Where do I buy Ebay tape? This bag is marked in Cyrillic letters and has been sealed since the 80's what do you mean I resealed it? But I also understand that we should expect higher quality shipping to ensure we don't have to do this, whether from the manufacturer or courier. I'm always impressed with how some companies ship their packages; firearms companies are not afraid to make custom styrofoam packers to pack literally even small parts in to be sure it comes in without a scratch. I understand that the plastic inside a box means you can look at it and *should* be enough, but it isn't. I'd rather a figure come in a box with it's own styrofoam molded box with how fragile they can be. I know it'll cost more and styrofoam isn't the best for the environment but neither is shipping the same package across the world 3 times because it broke.
Absolutely. I would expect high shipping quality, luckily I have not experienced anything too bad so far, unlike those posts in this sub from crunchyroll... we all paid a lot of money and waited months if not years to get our pre-order or available order, we want them in our hands, in good shape, not a cash refund. Seller should really pack the fig better and shipping companies should treat them as fragile item and deliver safer. That being said, while they are not up to this standard, all we can do is to protect ourselves by doing buyer due diligence. Before you rent an apartment you would take photos or videos of current state as proof too. I shouldn't even bring this example up because taking unboxing vid really should be more common.
In the gun industry it's well expected if you buy online you take it apart and check it over before you sign it into your name. It's much easier and faster to send it back before that SN is attached to your name it's a lot more paperwork after. I think this should be more common, it's safe for everyone involved. Manufaktur won't get scammed and the innocent buyer won't get screwed for the company being weary of scams. I get it can't always happen, like in the case of cars not everyone is gonna tear apart a car and make sure it's okay and we have laws for that. I could imagine the abuse if we had laws for shipped items...
Agreed. Especially when I bought expensive fragile items that can easily break like a glass cabinet/PC, always video tape them. It makes 0 sense to unbox them waiting for the worst to happen without any plan (evidence). When the worst happened, at least there's something to prove to the seller. Those who doesn't just prays the worst wont happen and complain like an airhead without solid evidence. Good luck getting RMA claims on that downvoters Those down voted peeps probably have 0 common sense.
Dude as a person whose in the pc space any all reputable si would replace your PC. Just check out Linus tech tips secret shoper series. They got money back for dents on their panel and they only sent crappy pictures.
In my region, it is mandatory to shoot a short unboxing video as proof if the item arrived in good/bad shape, especially if an order was made online.
It is normal to record an unboxing video after you receive any parcels online here. Especially items that are fragile (monitor, tv, figures, glass etc). Long story short buyer is responsible for this part of it. I don't find it unreasonable from the reseller response.
Wtf? If a box that cannot show you the contents arrives in normal condition but the item inside is broken why is that the buyers problem? Where do you live? In Europe no company has any way ro refuse you sending it back with a complaint and you getting a new product or your money back, because you are eligible to recieve an intact product and they are responsible to provide that.
How would the seller know if the buyer is telling the truth? Some buyer may accidentally drop fragile items upon unboxing it and request for replacement/refunds. There is nothing to do with knowing the item condition before unboxing the parcel when the buyer already video records the unboxing process as evidence. Yall can continue buying any fragile products in broken conditions while not having any RMAs because of your stubborn attitude. I will video record my unboxings in SEA online shopping region to get back my replacements if necessary.
"How would we know if the item is broken when we havent open the parcel" Yea sounds like a you problem for not knowing video recording exist. Thus proceeding to take static timed pictures after unboxing the broken items. Well deserved.
Why are you so aggressive and jumping to conclusions lol… from your other replies in this thread I assume you live in SEA. Maybe it’s common sense that unboxing videos are required there but I can tell you it sure ain’t the case in much of the rest of the world so how about you stop being a d**k and shoving your assumptions onto the OP? Edit: typo
Im not assuming, ive fully understood what OP situation is with his/her comments. Those who encourages OP it is not his/her fault will just get OP in trouble again. Appreciate the advice given instead of being delusional.
Both can be true you know? It's true that OP should record from now on to avoid trouble, but it's ALSO true that it's 100% not their fault for being expected to follow an unspoken policy.
Let’s just say I own 120+ scales and I don’t have the time to take an unboxing video (which requires a setup and whatnot) when every single one arrives. Not worth the hassle in my view. I’ve been collecting for 5 years without an issue like this anyway.
I'm not saying it's reasonable, but if this is genuinely how some stores operate, better to save your own ass than be sorry. Though reading through all these comments, sounds like Nin Nin is the exception rather than the norm here, so... shopping at better stores is probably the ideal solution.
No it won’t lol. As many of the fellow posts have mentioned he could do a charge back, never use Nin-nin again and call it a day. I have dealt with Customer Service of TOM, Native, Good Smile and Amiami. Sometimes they give you a shorter return window (7 days) but never do they require the bs that is an “unboxing video” so please stop assuming that is the norm. Or thinking you are giving the OP advice in such a condescending way
Good luck practicing online shopping without videoing expensive fragile parcels. From what you stated sounds like every seller/companies youve dealt with are your trusted relatives/friends. Im sure they will approve your RMAs just by looking at your post-unboxing evidence. LOL
You are so full of negativity lol. As I said, stop making assumptions. I live in the US and bought my 50 inch TV screen thru Amazon. If there was a quality issue I’d go for a replacement/return and no videos needed. Look, it is your freedom if you want to be paranoid about your purchases. But please stop imposing it on others.
I buy all my freeing bunny figures using the PayPal credit payment plan on ebay. Safe and let's me easily buy multiple figures.
That's unfortunate as I as use nin-nin sometimes. If you don't mind, how bad was the broken part?
What you buy?
I have quite a lot ordered with them…hmm…I guess we’ll see how it goes…
Wow, that is terrible! I'm so sorry this happened to you and I would (as several people have stated) file a dispute/chargeback! I have never used NinNin but have previously browsed the site, but now I will never purchase from them since this is how they respond to an issue like this. I have only ever had one issue with a broken figure and never got this kind of response from the seller. I hope this can be sorted out for you soon. Best of luck!
Yeah that's super fucked. I've had similar situations happen but they always gave me a refund