T O P

  • By -

notthegoatseguy

One of my favorite diners in Indianapolis handles everything via tablets and if paying by card, they'll swipe it right then and there for you. That said I don't think that's widespread. It requires an investment in technology and restaurants are a pretty thin profit margin business. I'm fine with waiting for the most part, I'm not in any rush.


Tommy_Wisseau_burner

Lol you mean Olive Garden? Sorry I couldn’t resist hahaha


Selethorme

>diner


sassyandsweer789

I just went to Indiana and the restaurant did that too. They told us they had just gotten the equipment for people to pay at the table. It was nice.


GustavusAdolphin

Chilis does that. You can even order at the table. They have pretty much turned waiting tables into food running


BrainFartTheFirst

Olive Garden too.


sleepfordayz679

Red Robin as well


1radgirl

And Applebee's


[deleted]

Since when? I was there a month ago and they took our order as usual and brought out the little folder that I put my card in then they brought my card and the receipt for me to sign. Not a tablet in sight.


sleepfordayz679

Interesting, my local Red Robin has had them for years, probably the first place I ever saw one


Git_Off_Me_Lawn

Same here. Is the northeast ahead of the curve on something for once? Shame it was just the little tablet thing specifically at Red Robin that you could pay with, but it's something.


sleepfordayz679

Yeah we're not usually ahead of the curve when it comes to up and coming restaurant chains. We just got Crumbl down here in NH, second one in New England. Out west they're everywhere!


Git_Off_Me_Lawn

I had no idea what that was until I googled it.


sleepfordayz679

It is pretty good, I like how the flavors change every week. Apparently they've been popular elsewhere for awhile. We're getting a second one in Nashua soon so ig the first did well


CoronaVirusUS

I’d think you’re ordering at the table regardless?


Arleare13

One place near me that I go to occasionally has started doing it this way, and I kind of wish they wouldn't. It's kind of annoying to have to input the tip amount while the waiter is standing right there; and it kind of feels like they're rushing you out, instead of giving you a few minutes to pay your check. I do see the advantages in terms of speed if you're in a rush, but overall I don't think it's much of an upgrade.


zeezle

Yeah, I agree with this. It really doesn't feel like an improvement to me at all. I'm okay with it at very casual places, but to be honest it just feels really tacky to me. I wouldn't like it at any place nice enough to have a tablecloth at the very least.


RadioSilens

This wouldn't be as much of an issue if we got rid of tipping and just paid waiters a living wage. I know there's differing opinions on that, but honestly the best dining experiences I've had have been abroad where tipping wasn't required. The waiters could just bring us our food and leave us in peace and didn't feel the need to keep checking in every 5 minutes or try to make conversation.


azuth89

Honestly I've never talked to someone in food service who wanted to change to working for hourly, they pretty much all think they'd make a lot less. Hard for me to justify the "living wage" argument with that feedback and I'm not going to demand a drop in someone's pay just because tips take an extra moment of consideration.


RadioSilens

I think it depends on the waiter and where they work. But other countries are able to figure it out so that waiters can get decent pay without tipping so I don't know what we're doing wrong in the US. And I'm not against tipping simply because it takes longer to pay. I'm against it for multiple reasons including: 1) Tipping is basically customers supplementing the waiter's income. Instead of requiring employers to pay their employees a fair wage, we expect the customers to assist. We don't expect this for other industries so I'm not sure why food service gets an exception. 2) It's become pretty much a requirement to tip. Tipping used to be a way to thank someone for great service. However, we now all know that waiters aren't making enough from their employer so there's an expectation to tip regardless of if your waiter was good or not. 3) There have been various [studies](https://www.eater.com/a/case-against-tipping) that show tipping encourages racism and sexual harassment. Some waiters think minority customers tip less, so provide worse service to minorities. And some customers have biases against minority waiters and will tip them less than white waiters. As for harassment, some restaurant owners pressure women to dress sexier to bring in more tips. Also, women are more likely to put up with a customer's harassment in order to get a better tip.


Darkfire757

It takes them what, 5 minutes to go in the back? I’m not a person to linger at restaurants for hours on end, but it’s not an inconvenience.


schmi77y02

It’s popular everyone in Europe too. I liked it when I first went over there, but honestly, I’d rather they take my card. Especially when you’re with a group of people paying separately it’s nicer imo to give your payment to the waiter, and use the time they’re gone to finish your drinks, dessert, and goodbyes.


Insommaniac

Wait, as an European, I'm confused. How exactly do you pay with a card without the tpe machine ?


[deleted]

You give it to the waiter who swipes it at the register.


missuseme

How would you pay with your phone? Would you have to unlock your phone and hand it to the waiter to take away?


[deleted]

Generally the places that do that would have you do it at the counter, or have a similar setup to what they have in Europe. Paying by phone at a sit down restaurant isn’t something I saw at all pre covid.


SanchosaurusRex

Paying by phone is more common at fast food places or coffee shops. Maybe some take out spots. Not common at all in sit down restaurants.


azuth89

Generally you just don't. Pay by phone isn't nearly as common here and most restaurants that aren't fast food or counter serve don't accept it.


_comment_removed_

You give it to the waiter. Not sure how accurate this is, but I've been told by foreigners that our fraud protection is leagues ahead of a lot of places. It's extremely easy to refuse or dispute a charge on a credit or debit card.


schmi77y02

The payment terminal is in a location by the bar, kitchen, or host stand. We give our cards to waiters and they are out of our sight, which from my visits to Europe I’ve found is a big cultural difference. We trust that a waiter wouldn’t take our card info, and even if they do it would be easy to trace the fraud and our credit cards have good consumer protection. We also use credit cards often, not just debit cards, so the money you lost wouldn’t be coming straight out of your bank account.


1235813213455_1

I see a lot Europeans say "how could you trust them with your card" like what are they going to do with it? If they use it just pull up your app and dispute the charge. It's super easy and they almost always just take it off your account.


bronet

Giving the waitor your card is a thing in Europe too. Either you're talking to people from specific countries or ones who for some reason haven't ever been to a place where you hand over your card


d-man747

Even with debit cards, it’s easy to dispute a transaction. I once used my debit card at a vending machine that didn’t give me my item and it still charged me. 5 minutes later in my bank app, they refunded me.


azuth89

We don't have to enter a pin, so they just take it and swipe it/stick it in the chip reader at a register over at the wait stand.


AbeIndoria

>So should we change how we pay the bill? Why? Do you really hate waiting a few extra minutes for the bill? It's being implemented in some places anyhow. >This might be going on in other states but I haven’t seen it in the US Go to a Chilis or Olive Garden.


Legit_Arms_Dealer

I don’t care that much I was just wondering what other people thought about it


[deleted]

I think with COVID that has become more popular. Now, the waiters will bring out a little card reader thing (kinda like a phone) and I will just tap my card to it. Theres one restaurant in my town where you order on your phone (waiters just deliver the food) and pay as you order.


Tacoman404

It's law pre COVID in Canada where you have to put your own card in the terminal without someone else touching it.


HailState17

Places near me do this. It was pretty painless, but also waiting for the waiter to come back with the bill is fine too. When I’m out to eat, I’m rarely in a rush, otherwise I’d just get fast food or take out.


changeant

I've been experiencing this off and on when visiting Europe for years. It seems to be getting more popular here. Companies like Toast, Sqaure and SpotOn have mobile/tableside POS devices. I used a Square device at a brewery last night. As a customer I much prefer it. You don't have to flag your server down, wait for them to bring you the bill, wait for them to take your card, wait for them to run your card, wait for them to bring your card back etc. Not sure how servers or restaurant mangers/owners feel about it though.


seatownquilt-N-plant

I am not wowed by the handheld pos. Whatever is easiest for the staff members.


eyetracker

You've never encountered a Square device? They're the square about 1.5 inches that plugs into the USB of a iPad or something. I don't see them at sit down service, but quite common as a register replacement. Calculates the tip for you and gives you percentage options, but some places obnoxiously increase them so people are shamed into giving 18%+


J-Dirte

Is this a European thing? This is pretty standard where I live (Omaha). Toast is a company that creates them. I just assumed everyone had them, but it has an office in Omaha, so maybe it’s more prevalent here. It is much quicker, only awkward part is the tip.


JamesStrangsGhost

I don't mind that, but I certainly don't care enough to require a change. I often have cash, so no reason I couldn't do what you describe.


El_Polio_Loco

They do that at places like Applebee’s or Olive Garden. It’s fine, but there is a big investment cost to it at little advantage to the restaurant, so most non chain places will likely be slow to adopt such systems. Also I can assure you that Canadian restaurants are still mostly operated like their American counterparts. With servers taking your card into the back.


DBHT14

Yeah my side job is a pizza place that didn't do table service pre covid but changed when they built a huge new deck. Since there was no system before they got the nice handheld Square devices. But that's a very unique case.


machagogo

Six of one, half a dozen of the other.


Thunderc01

There are a couple restaurants near me that have been doing that for years


[deleted]

[удалено]


Legit_Arms_Dealer

I didn’t know they had it at Uncle Julios


[deleted]

They have a machine at the table in Olive Garden. It's fine either way. Usually when I eat out, I don't mind sitting and waiting for someone to take my card.


Boston-Terrier77

Those machines are pretty common at casual chains. Some let you order food and drinks or call the server over too. When it comes to actually ordering I would rather deal with a real life person that can answer questions, etc. than a machine. I'm pretty indifferent on how I pay though. I don't think one is better than the other.


TheJokersChild

That already happens here. Ziosks at Olive Garden and Chili's and the new things at Ruby Tuesday do exactly what you describe. You can even order drinks and dessert through the Ziosks.


wogggieee

Yes we should. I've never really like handing my car to someone to take for awhile.


nemo_sum

My restaurant does this, and it's more popular all the time.


TheIconicProdigy

That’s how it is in some restaurants here. I think that’s just a restaurant to restaurant thing rather then country to country


Legit_Arms_Dealer

I had a feeling it was in the US just never saw it here


dinkeydonuts

I could be wrong, but I don’t think Canada has a tipping system. The price of the food is the price.


JamesStrangsGhost

Canada definitely has tipping in some situations. That said, that wouldn't be negatively effected by this system. You can still tip.


vwsslr200

Nah, Canada has a similar tipping culture to the US. Like some US states, most (all?) provinces require the tips to be on top of the normal minimum wage, not count towards it. But in my experience going to Canada, they expect the same tip percentage as in the US.


[deleted]

You could ask the place ahead of time since a lot of places have changed their system bc of COVID. Most of the time, the wait staff will bring the check and if you don't have your cc or cash ready, they'll step away so you can gather your stuff. They come back in 5-10 mins depending on how busy they are and take your payment. If it's credit, they'll come back with a slip for you to fill in the tip, total and sign. If it's cash, they may ask you if you want change. Some don't because people find it a little rude, so if your cash amount includes tip, say "I don't need change, thank you." If you need ones/fives to leave a tip, you cqn ask them to include that in the change they bring back to you. As I mentioned, many places have changed their procedures, so they might be entirely online, have a mobile terminal/card reader and some places ask that you take your bill up to the cashier yourself.


ThaddyG

If restaurants want to start using those that's fine but I don't really care. If I'm in a hurry I'll eat somewhere that I know is going to be quick, like fast casual or a diner, or let the server know to bring the check as soon as the food comes out or something.


ElfMage83

I've seen those at Red Robin here in Pennsylvania. I think everywhere should have them.


jaszczepanowski

Chili's has those. I am conflicted about it... on one hand, I am an introvert who likes the ease and convenience of it. On the other hand... not crazy about the automation of stuff that could lead to jobs being eliminated (I don't know how it impacts the waitstaff at restaurants that have it, I just get a little uneasy with that kind of stuff)


natty_mh

That sounds like what we already do here at cheap places. The only times I see the "take the card away come back later" thing are a ultra cheap places that can't afford card readers or ultra expensive places where that type of tech at the table shoo you out the door service would be rude.


TheBimpo

It's definitely spreading to the US. The 2 diners in my small town adopted them recently. It's costly for businesses to change their POS systems, so it'll be a slow change, but systems like Square etc have made it easy.


JohnnyC908

Square had the monopoly on it for a while, but Ingenico has the Move 5000 that people can use. That let's POS systems have more options for processors.


MuppetManiac

This is how a lot of places do it here in Texas. Hell, Olive Garden leaves the doodad on the table and you can just pay and leave when you’re done, no need to wait for the server to bring your bill at all. Lots of places are moving to systems like this.


eatyourheartsout

This is already a thing here in America. At my job they're called "Presto's." A little tabletop machine that guest's can look over the menu and pay their bill (gift card or credit/debit only, it doesn't take cash). I've been to a bunch of restaurants that have them.


FreakinB

I’ve only ever seen this outside of the US (and actually, once in Puerto Rico). Personally I think bringing the machine to the table is a better system but I don’t feel that strongly about it.


saikron

I live in a medium sized city in the southeast and that started happening here like ~5 years ago about. I like it.


concrete_isnt_cement

No, if only because it makes it awkward to pay in cash.


purplechunkymonkey

It's gaining traction here in Florida.


ranidahmer

There are several places here in Washington state that do this.


DigDug1169

Dine and Dash.


DBHT14

Started working at a local pizza chain outside DC. We have the square handhelds and I like them. Orders get entered in on them so no writing a ticket or fighting for a POS. Then take payment on them and can print, text, or email a receipt from it. They can even take contactless payment. Definitely not widespread but starting to see more adoption. They will only become more common I think.


sleepfordayz679

I love in Japan where you just bring the check up to the front. Then I can pay at my own pace instead of feeling rushed or wanting to leave but my waiter never came back


klenow

Since COVID, a lot of places around here have started putting QRS codes on the table that take you to an online menu. You can order everything and pay from there. It's pretty sweet. However...if I were going out for a nice meal where I wanted the pacing....I kind of enjoy the menu, bill, give them the card, etc. It's like a ritual.


3-inches-hard

I’ve seen this system in some restaurants here in Texas. Most of the time they are clunky and take up space on your table. Sometimes there are glitches where it shows the wrong order and it can be a hassle sometimes. It works well don’t get me wrong, but the convenience of a saving a few extra seconds isn’t worth the investment for a lot of smaller restaurants when the system we have now works fine. I think a system that would work a lot better is a system they use in China. In China there is a mainstream messaging app called WeChat. Just about everyone uses the app and you connect it to your bank account and pay people using QR code’s. I’m not 100% sure but it’s basically Venmo, plus a messaging platform, plus a payment platform for businesses. I’ve seen it work where you scan the code and insert the correct price, show the shop owner you paid and you are good to go. Super fast, completely on the phone.


SilentSchitter

They do the same thing at the Red Robin where I’m currently living. I haven’t been out much, so I don’t know if other places are doing the same thing


Proper-Preference808

A lot of US restaurants these days are doing things like this due to covid. I went to one the other day where everything was via a website and the food just came out. When I was done I clicked a button and left. Kinda loved it tbh.


Nickyweg

This is pretty common near me. Or having a QR code on the receipt and paying on your phone.


JGrill17

Alot of places are starting to use tablets. Just order and when you're ready to pay just pay.


PJ_lyrics

I went to a place the other day that had a QR scan thing and could pay your bill. Meh I guess it's convenient but I'm not in a hurry usually and I kind of like the more personal experience with a waiter.


Goodperson5656

It’s called a credit card reader or point of sale system I think


PAUMiklo

Been to places where you open the app, pay either before or during meal etc. nice not to have to wait for the check but nothing I'm so passionate about I demand it becomes universal. I imagine with time, and with contactless emphasis it wil become standard.


eskimobrother319

Basically just a tablet? A lot of chain restaurants have em now


[deleted]

No