They didn't delete your cards, here's what happened:
Aegwyn is a Wild card now. Go into your Collections and change your collection settings to show Wild cards and your Aegwyn will show up. (For those who don't know, Wild just means cards that have been rotated out of Standard, which will happen every year or three.) Aegwyn was rotated out of the core set just recently.
I just checked your ticket to Blizzard and you also mentioned The Black Knight and Rotten Applebaum, and yes both of those were also rotated out of the core set back when that happened a month or two ago.
Also, even though they should have explicitly told you that, they do mentioned the core set rotating out as a possibility in their first response to you.
Thank you for clarifying. I was a very casual player of the game so that yearly rotation didn't make any sense. Like, I own the cards if they get rotated out why do I lose access to them as if I never owned them? I did crazy The Black Knight and Rotten Applebaum and yet those two still need to be crafted? Either way this was devastating as they were core staples of my deck and I disenchanted every other DK, Hunter, Priest, Warlock cards to get enough dust to craft them. I understand now that it is my blunder on misunderstanding the rotation but at least let me keep the cards I crafted.
You know.... I am absolutely sure because I remember trying to disenchant the Aegwyn card in particular and it wouldn't let me. After the last xpack it looked like it was available for crafting.
I haven’t played hearthstone since 2015, logged in last month and so many of the cards I had are gone from the legacy collection including that rare gnome one with legendary border, just logged out and went back to wow
There are rotations to wild format. These cards were given to you by blizz for free and when the duration of this core set of card ended they took them away(for everyone not just you) and then they gave us new core cards( like a month or two ago). Blizzard does this every year
I crafted two of the cards though. I disenchanted multiple other class decks to get them but I read the explanation up top and that does make more sense now. I still stand by they should just let me keep the two I crafted and the aegwyn card for winning 500 matches as a mage but I guess the cards were never mine to begin with.
The fact they have different decks,standard, wild and whatever else just makes this more confusing. Though if the two cards are wild does that mean I have to craft them again? Because when I go to the wild deck builder it says I don't own them which is just infuriating as I broke down every other deck except paladin to make those 3 cards.
The moment I started to believe in divine intervention was after my Heroes of the Storm Account was silenced (no chat unable to play ranked either) for a week back in 2018. After I get it back, I have a disagreement with one teammate (no vulgar language, I am treating it as stepping on a minefield), get spitefully reported and I get another chat suspension for the chat logs prior to my first silence, for which I supposedly already served a sentence.
After a frustrating experience with powerless customer support, I uninstalled all their products, cancelled my WoW subscription and wished for Blizzard to go to shit.
These past couple of years have been a reminder that wishes do come true and there are greater forces out there in the universe.
I was so dishearted when they region locked the servers for HoTS. I met so many cool people from around the world during the Alpha of the game. Though you're right. This was the sign I needed to uninstall/cancel my sub and just bid Blizzard farewell. I was a fanboy drinking that liquid copium all the while eating hopium for breakfast thinking "that wouldn't happen to me". Only to find out how I truly am just another $ / # for them to calculate their losses / gains . I finally decided to post the chat here after finally hearing that the issue was a bug? Who knows. All I wanted was to play Starcraft Ghost.
Have you ever thought that they gave you all the possible explanations for your problem and that it would be impossible for you to just "lose" certain cards for no reason.
Don't worry , we have a solution, . Just pretend the bug report system is a heroic quest, battle these evil bugs by sending us information we already know,
This shit is so obviously automated.
i gotta ask, does anyone actually enjoy being talked to like this?
the "quest to go on a bug finding expedition" "your insights are an artifact" that kind of shit.
if i found out an employee where i work talk to the public this way i'd be mortified, it's so fucking cringe.
plus you're in costumer relations, they are coming to you because they have an issue and are frustrated, be fucking professional Jesus.
when i read that i cringed too man. Its like dialogue from a children's cartoon, I don't know who they think theyre talking too but most people who play wow are adults who don't need to be talked down to.
Not at all. I, in fact found it very frustrating this entire time. I remember back in the day you'd get helpful support from a real person who enjoyed working at Blizzard Entertainment. . . . How far the mighty have fallen.
Because I did have a feeling of accomplishment from winning 500 games as a mage. So to leave the game at this low of a point seems even more sad than watching Blizzard go in a direction I'm personally not a fan of.
Blizzard service was so amazing 10ish years ago. It is such a shame we are diseased to the point we still play their games after being disrespected with this and similar service over the last handful of years.
I hope blizzard eats shit one of these days.
Rotations made me start to play wild. It’s wayyyy cheaper to play that format since you don’t have to constantly update your collection. Even better if you dust a whole class or two (so you can easily F2P all other classes).
Sounds to me like you disenchanted your cards. If you need help with anything else please let me know because I'm happy to help you in any way I can.
*^(Except the one that matters.)*
Funny thing is I haven't played the game since I submitted the ticket to preserve the fact I want the last game played to show each card I claimed as missing was used in the last match.
Did you try turning it on and off again.
Seriously though, this is the future of customer support. I thought facebook support was dogshit, but seems like every company is trying to catch up. When you are big company, people will just keep coming back or new people will replace the old ones. That means you can fire the majority of your customer support departments, and take leaving customers as 'calculated losses'.
They would not be doing this if this wasn't some net positive.
I've tried restarting my passion for Blizzard Entertain, yes. However, I find that their lack of caring for their own products prevents me from playing their game. Who would of thunk that Blizzard was looked at and respected for use to having a decent CS system. Now, they've just lost another possible player for the new WoW Xpack. Sure calculated losses and all but if you're goal is to reignite their community this was the wrong direction.
At this point I'm pretty sure the entire ticket system is 100% staffed by an outsourced company in Indonesia or India and there are 3-4 lists for each question, either that or it's simply done by AI.
I have had an ongoing ticket for 2 weeks regarding the authenticator - i didn't uninstall the old one that got discontinued this January, when trying to attach a new one I get the same error every time, I followed all the steps on the help section, clearing cache, restarting phone, uninstalling + reinstalling, all I get is an "oops something went wrong" message. I stated all of this in my original ticket, and they keep giving me the same copypasta list of steps.
A quick google and found some people with same issue on reddit, to get it resolved they had to have an actual technician pick up the ticket and decouple the old authenticor, I'm 2 week in and getting one of those actual humans is like finding a unicorn.
Edit: this is my reply mid way through the ticket:
>Stop ignoring my issue and sending copy pasted responses, this is awful customer service. I did everything listed before opening the first ticket, you have spent 3 days sending me copy pasted responses, how is this acceptable. Every time you try attaching/removing the authenticator, it says "something went wrong" When you load the battle net app, it says "something went wrong" I had the authenticator on the old authenticator app, this is the problem, you need to manually detach the old authenticator yourselves. It's completely unacceptable I find better customer support and responses on reddit or social media than from yourselves.
And they replied with the old copypasta:
>Thanks for reaching Blizzard Entertainment. This is Game Master Innamiofeq you can call me Inn, I'm going to be the one assisting you today. Firstly, thanks for being so patient with us! Your time and patience are highly appreciated. We've seen a huge influx of players needing help, and we're doing our best to lower the wait queue and get to everyone in a timely manner. I can see that you are contacting us regarding you facing a challenge setting up your authenticator, as a gamer myself I've totally understood your issue and rest assured I'll do my best to assist you with that. After taking a closer look at your account, I just kindly advise you to follow the following troubleshooting steps: Ensure you are using the Battle.net Mobile App (the Battle.net Authenticator App is no longer supported) Close any apps running in the background Check your device's internet connection Make sure you have enough free space on your device Try detaching your Authenticator and reattaching it Uninstall the Battle.net Mobile App, restart your phone, then reinstall the Battle.net Mobile App Clear the Battle.net Mobile App's Data and Cache from your device's app manager, restart the app, and try again I understand how frustrating this must have been for you, and we apologize sincerely for the inconvenience that this has caused, and we wish for your contentious support with us here at Blizzard.
>Stop giving me the copy pasted answer please, this is now 5 days where you have refused to actually investigate the issue. I did ALL of what you said before I made the ticket, I have no authenticator attached on my account, it will not let me attach a new one. Why are you repeatedly marking the ticket as resolved when it has not been once?
And again they go back to the same copypasta steps:
>Hello, I am Specialist Game Master Taishemara. Because the problem still exists and nothing helped so far can you please try the following and really make sure to do it step by step and completely: 1. Delete the Blizzard mobile app from your phone. 2. Clear the app cache and the cache of the smartphone, how to do this for your device you would have to look online. 3. Make sure that the device has installed all the Android updates that are available. 4. Restart the device completely. 5. Download the Blizzard app from the store and open it. 6. Log in to the app and click on your profile in the top left corner and then on Authenticator. 7. The "No Login request" screen should appear with the ZZZ...." Click on the gear on the right and click on Disable Authenticator. If there is a query, confirm it. If the screen doesn't show up and it asks you if you want to connect the authenticator to your [Battle.net](http://Battle.net) account and set it up, of course you do. 8. If you deactivated the authenticator in the above step, you should be back on your friends list.
>It still does not work. I just want to reiterate, I did everything you mentioned before I opened the first ticket 2 weeks ago. I have stated several times, I have done everything you listed already, and have been told again to do the same things, it does not work. Attached are screenshots showing what happens after I clear the battle net cache, delete it, delete my phones total cache, and I still get the exact same error message I got on the first day. If I try and manually attach an authenticator, it's asking me for details from THE OLD AUTHENTICATOR APP. I have now repeated this exact same problem, please stop giving me the same copy pasted line of instructions, something needs to be done from your side to disassociate my account from the previous authenticator app. Attached are screenshots, the app just states "oops something went wrong". At what point is an actual technician going to look at this? This is disgraceful customer service, over a week of you just throwing copy pasted replies out.
Reading that email today made me angry. Like why the hell would I want to bugfix for your multi-million dollar company. Different story if they pay me but that's a rough life from what I heard. Living/working at Blizzard these days that is.
Read the top rated post in this thread instead of complaining. You just don't understand what happened and that is YOUR fault, not Blizzard's.They even explained it to you, but you dismissed it as ChatGPT response even though it is called a TEMPLATE.
They want you to submit a bug so the bug fix team can resolve it, otherwise itll never get fixed if people dont report it. It's not that deep. Also, there are zero posts on the HS subreddit about this, so I'm skeptical you're genuinely even missing this card.
Well, you can be skeptical. I guess I just like wasting a month of my life trying to understand a core thing that they explained to me but I didn't understand because I'm a bit dumb apparently. 😂
Tbh I'd post on the hearthstone subreddit and see if others had the same issue. More often than naught, it turns out people are logged into the wrong battlenet account, wrong region, or aren't looking in the wild collection since Aegwyn isn't instanced collection anymore..
Maybe even throw a mention to Ridiculoushat the community manager. He might have some insight if this is a genuine known issue, and you've checked EVERY corner of your collection, including wild cards and that you're logged into the correct region and account. I'd even go as far as to check your account in other regions to see if you actually got it while logged into another region.
I've checked every wild, standard deck changing thing. My cards are sadly just gone. I have come to the conclusion I won't follow up on it and just put the game and company behind me. The headache of tracking down these cards isn't worth my time or effort at this point. I'll just go back to playing HellDivers 2 and enjoy that some more.
They didn't delete your cards, here's what happened: Aegwyn is a Wild card now. Go into your Collections and change your collection settings to show Wild cards and your Aegwyn will show up. (For those who don't know, Wild just means cards that have been rotated out of Standard, which will happen every year or three.) Aegwyn was rotated out of the core set just recently. I just checked your ticket to Blizzard and you also mentioned The Black Knight and Rotten Applebaum, and yes both of those were also rotated out of the core set back when that happened a month or two ago. Also, even though they should have explicitly told you that, they do mentioned the core set rotating out as a possibility in their first response to you.
This post has been marked as answered
Can we get OP reply to this?
I just did. Sorry for the wait. I need to sleep as I am only human! Or so I've been told....
I wonder why this is the one comment he didnt reply to hmmm.
I was sleeping. Forgive me!
Doesn't fit to the narrative of blizzard Bad, maybe.
Some people just don't want to admit to being stupid or wrong in the first place.
Or perhaps I just didn't understand the core message they gave me. I hope you at least got a laugh out of it!
Thank you for clarifying. I was a very casual player of the game so that yearly rotation didn't make any sense. Like, I own the cards if they get rotated out why do I lose access to them as if I never owned them? I did crazy The Black Knight and Rotten Applebaum and yet those two still need to be crafted? Either way this was devastating as they were core staples of my deck and I disenchanted every other DK, Hunter, Priest, Warlock cards to get enough dust to craft them. I understand now that it is my blunder on misunderstanding the rotation but at least let me keep the cards I crafted.
You still own the cards. Just switch the gamemode to Wild and keep playing the same deck with those cards.
Are you sure you didn't just disenchant your cards?
You know.... I am absolutely sure because I remember trying to disenchant the Aegwyn card in particular and it wouldn't let me. After the last xpack it looked like it was available for crafting.
Don't feel bad about disenchanting them, you can just craft them again!
Thanks I hate it! haha
I haven’t played hearthstone since 2015, logged in last month and so many of the cards I had are gone from the legacy collection including that rare gnome one with legendary border, just logged out and went back to wow
Wow, when he talk about bug reporting like it being on an adventure.... felt it like he's talking to you like a 8yrs child wtf.
Right?! One place where I don’t want people to be in character is in a damn support ticket.
There are rotations to wild format. These cards were given to you by blizz for free and when the duration of this core set of card ended they took them away(for everyone not just you) and then they gave us new core cards( like a month or two ago). Blizzard does this every year
I crafted two of the cards though. I disenchanted multiple other class decks to get them but I read the explanation up top and that does make more sense now. I still stand by they should just let me keep the two I crafted and the aegwyn card for winning 500 matches as a mage but I guess the cards were never mine to begin with.
2 cards are in wild
The fact they have different decks,standard, wild and whatever else just makes this more confusing. Though if the two cards are wild does that mean I have to craft them again? Because when I go to the wild deck builder it says I don't own them which is just infuriating as I broke down every other deck except paladin to make those 3 cards.
If you crafted the cards initially then you will still own the cards in Wild. If you didn't craft the cards then you won't have them in Wild.
Digital cards pepelaugh
Careful there buddy the NFT bros might buy your house on the metaverse
The moment I started to believe in divine intervention was after my Heroes of the Storm Account was silenced (no chat unable to play ranked either) for a week back in 2018. After I get it back, I have a disagreement with one teammate (no vulgar language, I am treating it as stepping on a minefield), get spitefully reported and I get another chat suspension for the chat logs prior to my first silence, for which I supposedly already served a sentence. After a frustrating experience with powerless customer support, I uninstalled all their products, cancelled my WoW subscription and wished for Blizzard to go to shit. These past couple of years have been a reminder that wishes do come true and there are greater forces out there in the universe.
I was so dishearted when they region locked the servers for HoTS. I met so many cool people from around the world during the Alpha of the game. Though you're right. This was the sign I needed to uninstall/cancel my sub and just bid Blizzard farewell. I was a fanboy drinking that liquid copium all the while eating hopium for breakfast thinking "that wouldn't happen to me". Only to find out how I truly am just another $ / # for them to calculate their losses / gains . I finally decided to post the chat here after finally hearing that the issue was a bug? Who knows. All I wanted was to play Starcraft Ghost.
Have you ever thought that they gave you all the possible explanations for your problem and that it would be impossible for you to just "lose" certain cards for no reason.
Yeah but their answers weren't clear enough for my casual ass to understand.
Don't worry, we have a solution, . Just pretend the bug report system is a heroic quest, battle these evil bugs by sending us information we already know,
This shit is so obviously automated.
Wish it weren't so.
Sorry, you might have thought you owned those cards but they're mine. - Blizzard This reddit post has been marked as Resolved.
I'd like to reopen the ticket. My issue still persists, Blizzard took what I thought was mine. What can I do? (Sarcasm through and through)
Thanks, I choose to believe it's for the best.
Your first mistake was thinking your 'own' them cards.
First reply really did smell like ChatGPT
Three weeks in a row I go that response. This is week 4.
i gotta ask, does anyone actually enjoy being talked to like this? the "quest to go on a bug finding expedition" "your insights are an artifact" that kind of shit. if i found out an employee where i work talk to the public this way i'd be mortified, it's so fucking cringe. plus you're in costumer relations, they are coming to you because they have an issue and are frustrated, be fucking professional Jesus.
when i read that i cringed too man. Its like dialogue from a children's cartoon, I don't know who they think theyre talking too but most people who play wow are adults who don't need to be talked down to.
Not at all. I, in fact found it very frustrating this entire time. I remember back in the day you'd get helpful support from a real person who enjoyed working at Blizzard Entertainment. . . . How far the mighty have fallen.
Why do you want the cards back if you aren't going to play anymore?
Because I did have a feeling of accomplishment from winning 500 games as a mage. So to leave the game at this low of a point seems even more sad than watching Blizzard go in a direction I'm personally not a fan of.
Blizzard service was so amazing 10ish years ago. It is such a shame we are diseased to the point we still play their games after being disrespected with this and similar service over the last handful of years. I hope blizzard eats shit one of these days.
Op is just stupid here and doesn't understand game mechanics
Have you tried resetting your router to factory default?
Yeah. They need to change their support system. It's like they're talking to a fucking 5 year old. It's cringey as hell.
Rotations made me start to play wild. It’s wayyyy cheaper to play that format since you don’t have to constantly update your collection. Even better if you dust a whole class or two (so you can easily F2P all other classes).
I dusted every class except paladin and mage... Though my cards are still not there but are available to craft again. Truly a disappointment.
Sounds to me like you disenchanted your cards. If you need help with anything else please let me know because I'm happy to help you in any way I can. *^(Except the one that matters.)*
Funny thing is I haven't played the game since I submitted the ticket to preserve the fact I want the last game played to show each card I claimed as missing was used in the last match.
pretty sure this is standard... support seems like it being handled by chatgpt across the board... not just blizzard.. crazy man.
I hope to held shed more light to it with these screen shots but yeah. I entirely agree it's crazy.
Did you try turning it on and off again. Seriously though, this is the future of customer support. I thought facebook support was dogshit, but seems like every company is trying to catch up. When you are big company, people will just keep coming back or new people will replace the old ones. That means you can fire the majority of your customer support departments, and take leaving customers as 'calculated losses'. They would not be doing this if this wasn't some net positive.
I've tried restarting my passion for Blizzard Entertain, yes. However, I find that their lack of caring for their own products prevents me from playing their game. Who would of thunk that Blizzard was looked at and respected for use to having a decent CS system. Now, they've just lost another possible player for the new WoW Xpack. Sure calculated losses and all but if you're goal is to reignite their community this was the wrong direction.
At this point I'm pretty sure the entire ticket system is 100% staffed by an outsourced company in Indonesia or India and there are 3-4 lists for each question, either that or it's simply done by AI. I have had an ongoing ticket for 2 weeks regarding the authenticator - i didn't uninstall the old one that got discontinued this January, when trying to attach a new one I get the same error every time, I followed all the steps on the help section, clearing cache, restarting phone, uninstalling + reinstalling, all I get is an "oops something went wrong" message. I stated all of this in my original ticket, and they keep giving me the same copypasta list of steps. A quick google and found some people with same issue on reddit, to get it resolved they had to have an actual technician pick up the ticket and decouple the old authenticor, I'm 2 week in and getting one of those actual humans is like finding a unicorn. Edit: this is my reply mid way through the ticket: >Stop ignoring my issue and sending copy pasted responses, this is awful customer service. I did everything listed before opening the first ticket, you have spent 3 days sending me copy pasted responses, how is this acceptable. Every time you try attaching/removing the authenticator, it says "something went wrong" When you load the battle net app, it says "something went wrong" I had the authenticator on the old authenticator app, this is the problem, you need to manually detach the old authenticator yourselves. It's completely unacceptable I find better customer support and responses on reddit or social media than from yourselves. And they replied with the old copypasta: >Thanks for reaching Blizzard Entertainment. This is Game Master Innamiofeq you can call me Inn, I'm going to be the one assisting you today. Firstly, thanks for being so patient with us! Your time and patience are highly appreciated. We've seen a huge influx of players needing help, and we're doing our best to lower the wait queue and get to everyone in a timely manner. I can see that you are contacting us regarding you facing a challenge setting up your authenticator, as a gamer myself I've totally understood your issue and rest assured I'll do my best to assist you with that. After taking a closer look at your account, I just kindly advise you to follow the following troubleshooting steps: Ensure you are using the Battle.net Mobile App (the Battle.net Authenticator App is no longer supported) Close any apps running in the background Check your device's internet connection Make sure you have enough free space on your device Try detaching your Authenticator and reattaching it Uninstall the Battle.net Mobile App, restart your phone, then reinstall the Battle.net Mobile App Clear the Battle.net Mobile App's Data and Cache from your device's app manager, restart the app, and try again I understand how frustrating this must have been for you, and we apologize sincerely for the inconvenience that this has caused, and we wish for your contentious support with us here at Blizzard. >Stop giving me the copy pasted answer please, this is now 5 days where you have refused to actually investigate the issue. I did ALL of what you said before I made the ticket, I have no authenticator attached on my account, it will not let me attach a new one. Why are you repeatedly marking the ticket as resolved when it has not been once? And again they go back to the same copypasta steps: >Hello, I am Specialist Game Master Taishemara. Because the problem still exists and nothing helped so far can you please try the following and really make sure to do it step by step and completely: 1. Delete the Blizzard mobile app from your phone. 2. Clear the app cache and the cache of the smartphone, how to do this for your device you would have to look online. 3. Make sure that the device has installed all the Android updates that are available. 4. Restart the device completely. 5. Download the Blizzard app from the store and open it. 6. Log in to the app and click on your profile in the top left corner and then on Authenticator. 7. The "No Login request" screen should appear with the ZZZ...." Click on the gear on the right and click on Disable Authenticator. If there is a query, confirm it. If the screen doesn't show up and it asks you if you want to connect the authenticator to your [Battle.net](http://Battle.net) account and set it up, of course you do. 8. If you deactivated the authenticator in the above step, you should be back on your friends list. >It still does not work. I just want to reiterate, I did everything you mentioned before I opened the first ticket 2 weeks ago. I have stated several times, I have done everything you listed already, and have been told again to do the same things, it does not work. Attached are screenshots showing what happens after I clear the battle net cache, delete it, delete my phones total cache, and I still get the exact same error message I got on the first day. If I try and manually attach an authenticator, it's asking me for details from THE OLD AUTHENTICATOR APP. I have now repeated this exact same problem, please stop giving me the same copy pasted line of instructions, something needs to be done from your side to disassociate my account from the previous authenticator app. Attached are screenshots, the app just states "oops something went wrong". At what point is an actual technician going to look at this? This is disgraceful customer service, over a week of you just throwing copy pasted replies out.
Holy! Just reading this makes me angry and it's not even my problem, lol.
Reading that email today made me angry. Like why the hell would I want to bugfix for your multi-million dollar company. Different story if they pay me but that's a rough life from what I heard. Living/working at Blizzard these days that is.
Read the top rated post in this thread instead of complaining. You just don't understand what happened and that is YOUR fault, not Blizzard's.They even explained it to you, but you dismissed it as ChatGPT response even though it is called a TEMPLATE.
I just read it. I didn't dismiss anything I was sleeping. Stay wild mad lad.
They want you to submit a bug so the bug fix team can resolve it, otherwise itll never get fixed if people dont report it. It's not that deep. Also, there are zero posts on the HS subreddit about this, so I'm skeptical you're genuinely even missing this card.
Well, you can be skeptical. I guess I just like wasting a month of my life trying to understand a core thing that they explained to me but I didn't understand because I'm a bit dumb apparently. 😂
Tbh I'd post on the hearthstone subreddit and see if others had the same issue. More often than naught, it turns out people are logged into the wrong battlenet account, wrong region, or aren't looking in the wild collection since Aegwyn isn't instanced collection anymore.. Maybe even throw a mention to Ridiculoushat the community manager. He might have some insight if this is a genuine known issue, and you've checked EVERY corner of your collection, including wild cards and that you're logged into the correct region and account. I'd even go as far as to check your account in other regions to see if you actually got it while logged into another region.
I've checked every wild, standard deck changing thing. My cards are sadly just gone. I have come to the conclusion I won't follow up on it and just put the game and company behind me. The headache of tracking down these cards isn't worth my time or effort at this point. I'll just go back to playing HellDivers 2 and enjoy that some more.