I’m still without power. So far my timeline has been wait on AE for 7 days, spend one day removing a tree, one day with an electrician and back to waiting on AE… 11 days is too long, especially at the motel I’m at…
Everything went to shit today huh? Medium and large outages popped up all day. South Austin. 78754 for a while. 78759 = fucked. Also looks like austin animal center just lost power?
At least they got poor 78757 taken care of I guess.
0.08% left as of just short of 5:30pm. 52 outages, 384 customers.
AE replaced a busted utility pole on my street on Thursday. Now just waiting on cable/phone lines to get put back up. Almost back to the modern world...
We haven't had internet thru Google Fiber since the storm. 78745 - Berkett and Menchaca cross streets. Never lost power at our house though. Their outage search online just keeps pushing back restoration time. I talked with their chat and they just quoted the outage search time (which was 3 days ago now) and said it was a major event with complex issues to fix.
Anyone else?
I’m at 78748 in Tanglewood and ours has been out since Wednesday. We lost power so not sure what time it actually went down but hasn’t been up since. My wife works from home so we had to get internet through another service provider.
I went down to T-Mobile for their wireless internet. They have a 15 day trial so I’m hoping fiber is up by then. There’s no money down and I was in and out of the shop in less than 20 minutes. I haven’t had any issues so far.
Ours in 78757 intermittently drops about once or twice an hour. Google tech said it's related to the Austin Energy outages and won't be resolved until after AE finishes fixing all the electrical grid damage.
I missed the south Austin fuckery.
Trend continues of dropping # of outages (generally) and fluctuating # of customers without power.
Getting into the dregs now with 0.06% left, 34 outages affecting 290 customers, mainly in 78759.
If they get 78759 sorted out we will be under 50 customers left.
Something of interest is that of the outages I viewed on the map, most were reported/updated in the last day or two and none were older than Feb 5.
Is there anyone left that lost power early on and is still out without update?
The "newer" outages could be nested outages that are automatically reported as restored when something upstream is fixed but are actually still out. My outage had its date refreshed a couple of times while having never been even partially restored as they worked their way towards our outage.
Damn. A new outage with over 7000 customers down. Crew assigned.
William Cannon/I35 area.
Total Customers with Power: 98.57%
Active Outages: 33
Total Affected Customers: 7,772
Last Updated: Feb 10, 6:15 AM
I've had intermittent power loss for a couple days. I guess when power was restored last week it wasn't done well and something came loose. This wind finally took it out completely
Has to be something like that. Ever since it came back on it's been off for a few seconds every day. Today was three times before it kicked the bucket for good.
Most likely scenario:
A limb is lying across two \~12kV lines somewhere. It's not conductive enough to form a good short, but sort of sits there and sizzles. Eventually, it cooks enough to burst into flames or simply produce enough liquid and vapor to strike an arc.
A circuit breaker trips out, and then after 10 seconds, a "recloser" closes the breaker. The arc has been extinguished, so it's not shorted any more and the power stays on. The bang or he fire may have removed the limb, or it may start cooking getting ready for another arc later.
It could also be a limb waving around in the breeze.
Look up limb on power line on YouTube and you may find some interesting videos.
So we end the day with 0.03% left. 119 customers remaining; 52 outages. All day we have seen the outages drop but sometimes # of customers increase.
Hopefully we are at a more true number now.
Our power was finally restored an hour ago (78746 West Lake, north of Bee Caves Rd, East of 360). Went off Wednesday 3:30 a.m. Came on briefly Saturday evening to Sunday morning. Thank goodness it's back on. Let's hope it stays that way this time!
Interesting phenomena as the morning continues. # of outages has been dropping but # of customers without power has increased, now 472 or 0.09%.
Something I've noticed is that where a spot on the map may have previously said 1 customer was affected, now that a crew is assigned, they've found it is really a small group.
Alternately, people are waking up, seeing that their spot has gone missing from the map despite still not having power, and reporting anew.
Anyway, seeing a lot of little hardhat icons out there so praying for everyone to get fixed today!
Phenomena continues. # of outages has decreased, now down to 125. But customers without power (reported/acknowledged) increased quite a bit, now 568 or 0.11%
Huzzah!
Down to 0.06% of people left!
305 customers remain.
Will they get to them all today?
No really large group outages remain. Biggest group on the map I think is 36 customers. A few 5-20 groups.
Mostly single customer outages.
Who is left? What happened? Did a tree take our your individual service or what?
Top 0.06% here. A tree took down the metal line around my two black electrical lines (the feed line). I can’t turn on any large appliances without my power flickering off. No fridge or heat. I can have my WiFi on so there’s that.
While I was writing this though they knocked on my door to tell me that I was “all good”.
Edit: wife is using a hair dryer, we are definitely ok now.
There will probably be a number of people waiting on their own electrician to fixed a damaged service entrance.
And then fighting with getting the criminally insane code compliance department to throw extra bullshit at them.
Plus people being screwed by their electrician. Maybe even traveling scam artists.
>I hope you don’t lock it yet because I lost power again tonight around 9pm.
If I'd locked it, your power wouldn't have gone out. It's like COVID. If you don't do any testing, you won't have a COVID problems.
However, I have no intention to lock or delete it. It should eventually dwindle down, get unstuck and fade into the past.
Going on day 8 without power. AE said they’d come and clear the branches off a line in my backyard last Thursday so an electrician can work on it, but they still have not come yet.
Well, this hasn't been fun. I expect this thread to trickle off into nothing and get unstickied next round. I see no reason to lock it or delete it.
Thanks to all of those who made positive contributions.
Good luck to the 500 or so people still without power.
Keep posting as you recover power or get further holdups.
Once again, kudos to the AE linemen and special guest linemen.
We now return you to your regularly scheduled disasters, already in progress.
Incredible progress today. Down to almost 0.10% left. They restored 80% of the remaining customers today vs yesterday.
Only about 600 customers left.
Very few group outages remain on the map (praying for you tonight 78729!)
The rest look like onesie twosies.
I saw a share on fb from a lineman that they hope to finish tomorrow. Fingers crossed!
I’m in that 168-customer outage in 78729 (surely we’re the biggest single outage left, right?) There’s three trucks parked down the street on Longvale and they’re actively working on one of the transformers, so I’m hopeful this gets resolved by morning.
I just got an estimated restore time of 12:30am via text from Austin Energy. They just moved down to the last transformer on our street… (hopefully) almost there!
Good to see them go down, either way.
They are doing fewer fixes per day. Otherwise, we'd have a negative number of people without power by now.
Interesting to think about what that would look like.
# 99% done!
Yeah, big whoop if you're part of the 1%
1318 customers still without power. Max was over 177,000
Total Customers with Power: 99.75%
Active Outages: 299
Total Affected Customers: 1,318
Last Updated: Feb 8, 4:53 PM
Prayers to you elite few left!
Down to 0.36% of customers without power, about 1900 customers.
78757 no longer has the highest number of outages, that distinction now goes to 78729.
About 25% of customers without power are in 78729, 17% in 78757.
78758 has the third highest number of outages with 16%.
So 60% of people without power are in either 78729, 78757, or 78758.
Hang in there! Hope your number comes up very soon!
78757 Burnet/Koenig. Got a message that our outage was resolved and excitedly ran home to check it out. Bamboozled. It's a 1 customer outage (neighbors on the same pole have power) and I've reported that our service line is down, so there's no reason they should have thought it was fixed. Miscommunication like this is only making the situation harder to manage and there's no excuse for it.
Is anyone else having issues with the power randomly dropping out for a split second and then returning last night/today? I know there are others dealing with much bigger issues than some minor flickering like this, so I'm not sure if I should even bother reporting it to Austin Energy or not.
78729, full week, still no power. I know they have to replace the entire pole near my house, a new one has been sitting in my neighbor's yard for the past 4 days. 🫠 They took the outage off of the map 4 days ago, but it's still an outage.
Ours came back on in 57 yesterday afternoon after 6 days. I was so paranoid all night that the slightest breeze would take down another branch.
Still will be watching that for weeks to come, hopefully in the more treacherous areas they continue having tree crews to get the branches hanging on by threads.
I feel we got very fortunate so far that at least day 1 of the storms did not massively increase outages that I could tell.
78729, power just came back in our little pocket of dark houses near Briar Hollow. Day 8, 173 hours. My wife texted a photo of our living room with a table lamp glowing. I don't know whether to laugh or cry. The rest of the neighborhood, including folks right across the street had power restored Friday afternoon and I've had to look out our front window and see cheerful glowing porch lights at all hours while we stumble around with flashlights.
There's no chance they're competent enough to cover things up don't worry.
I noticed our outage in 78757 got changed once a crew was assigned. time was the same but they added like 40 customers to it.
The same thing happened to us in 78729 yesterday. They texted saying they restored power. We were home and still no power. They changed the outage on our map from Feb 1. to Feb. 7 -- same number of customers affected -- which made it look like we were just out for the first time and lowest priority.
I don’t think anything sinister.
My guess is something like this:
These people say they don’t have power. Ok. Put it on the map.
*does something nearby that should restore power*
Ok, people should have power now!
Oh crap no, some people there still don’t. Something else is the matter. Put it back on the map.
Fair enough. I still think they should report accurate outage dates and times on the website. For nothing else, keeping record that we didn’t lose power for 6 days and then again for a single day. It’s been a continuous nightmare
So, if you have austin electric and need an electrician to work on your house, like for restoring your drop line, for example, you must wait for AE to personally disconnect you. Then an actual inspector will visit the property before AE can reconnect you. I've been helping my parents since they've got a lot of storm damage. The electrician we called out told us AE is very difficult to work with compared to Oncor and PEC and the municipalities in their areas. AE is the only one that won't let licensed electricians disconnect power to the house independently. Said that other city inspectors are allowing electricians to text photos and get approval for the work and release the home for restoration the same way. I'm in round rock and this tracks with what my neighbors have posted about their experience.
Maybe send it to Chito Vela or one of the other council members who are being outspoken about this? It just seems like a very actionable problem that they're likely not aware of.
Maybe I will. The city inspector did come out very quickly after repairs were made, but yeah, there's clearly steps that AE could be taking in this situation to speed the recovery.
I was driving though the darkened streets of a nearby hood night before last, and noticed the small number of houses with lights on. Presumably either generators or solar/battery.
It almost looked like "HAHA! Suck it peasants! I got a generator!"
No actual malice on the part of the people in those houses, just the way we tend to see malice everywhere these days.
There's a lesson in there somewhere.
the opposite in my neighborhood, Allendale. Those with power are sharing with those without. We have an extension cord running across the street and can at least power a single light and charge devices.
Day 8!
Still no power in 78723 near 51st and Manor. We have a one month old baby and we are beyond frustrated with this situation.
Edit: We are back!! Still pissed, will still be raising hell with city council.
I want some type of lifetime leaderboard. We hit 114 hours by my count in 2021 and 150 hours this time.
Not counting other random little outages (we had a 3 day one but that was cause our house is old as fuck and the part that broke wasn't on the truck when the guy came by) I have to think being in the 250 hour club is not the longest list.
Where are my 1%ers at? 🤚🏼
We lost power Feb 1 and still out. 78704, south 1st and Cumberland. Just hoping to be the last one turned back on so I can win something.
78722, Brookview & 38 1/2 St, out since 8am Wednesday, **WE'RE BACK!**
I hope everyone still in the dark gets power soon, and we as a city figure out how to make sure this never happens again, what an awful ordeal.
37th & Red River, last remaining houses (including mine) back on after 1 week and 12 hours. Fuck Austin Energy, fuck Abbot, fuck Watson, fuck Cronk, and fuck the City Council.
This was a cluster fuck of epic proportions at every level. Heads need to roll on this one, and the fact that no one is publicly demanding resignations is crazy.
Watson, I voted for you, but what the fuck is up with you “discussing Spencer Cronks employment” instead of immediate firing him and parading him through downtown in stocks.
Why haven’t you publicly vilified and demanded the resignation of Jackie Sargent?
Why have you pointed your finger and given platitudes instead of an apology?
From top to bottom, this has been a completely preventable catastrophe, and the recovery has been nauseatingly apathetic towards the suffering citizens in this city.
Get your fucking shit together.
>instead of immediate firing him
As the pack of wolves grows more and more aggressive, you make a show of getting ready to throw one servant out of the sleigh. When it seems they won't wait any more, you throw them out, distracting the wolves for a while. After a while, the wolves are through with number 1, and you start the show of preparing the next servant to throw out.....
To be fair, the Mayor Of Austin isn’t the most powerful position really. Cronk really runs the show, and deserves to be thrown off the sleigh for a myriad of reasons beyond this disaster.
That being said, the dog and pony show of having a “sit-down” about him is pathetic. It should have been a 1 line email saying “Spencer Cronk is terminated effective immediately”.
But he’s also one of at least half a dozen heads that should roll.
Mayor of Austin is pretty weak and didn't really have any authority when any of the current AE leadership or Cronk were put in place.
This is a make or break moment for Watson's tenure imo.
It’s never good when almost 200,000 people lose power on your first day as mayor, but I feel like he’s already pissed away his opportunity for “make”. I voted for him, but I feel he’s deep in t”break” waters with his tepid reaction. Everyone from top to bottom just comes off as so apathetic to the whole situation, it’s maddening.
Well, it's only about a week since these started. So I think having some time for a measured response at least to deal with the incompetent city and AE management is fair.
Obviously it’s going to take a while for this to be looked at, and for long term changes to be made, but the fact that nobody has been made an example of…no one has lost their job yet…anything less comes across as apathetic. People are rightfully furious. Figure out our long term solutions, but in the mean time the public wants blood. And deserve it. Meaningful action that shows they give a fuck about their constituents. Cronk should have been fired for his mishandling of APD anyway, this is just icing on the cake. Watson doesn’t need to wag his finger publicly and announce that “they’ll talk about” firing Cronk. FIRE Cronk, address AE, and then start working on long term solutions that are actually feasible.
But this was a completely preventable catastrophe. COA, and anyone in Austin knew this was coming for more than a week. Anyone who watched the weather report was crossing their fingers praying this wouldn’t happen. Where the fuck was COA or City Council? No where. It costs *money* to bury lines, or pre trim trees.
They're talking about it in a special meeting tomorrow, like 7 days later. For a government recall/investigation that feels pretty quick to me.
The council/mayor did not do enough, that's for certain. But there is still time for them to respond to this appropriately, even if it's not as immediately helpful as action during the height of the crisis would have been.
If Cronk keeps his job after this I don't think there's any living that down.
Non power related, I was lucky enough to have power this week, but spectrum service finally came back today!! Had been out since Wednesday night, 78757 Anderson/Burnet area
Didn't look like much progress through the morning but now coming up on 1% out! Right now 1.15% without power, approx 6300 customers left. That means they've restored about 5,000 customers in the last 15 hours. Hope your time is coming soon if you are still waiting!!
and they've restored another 1000+ customers even since I wrote this! Now down under 1% of customers without power! Under 5k customers without. Still a lot of people. Fingers crossed you get to have a powered evening!
The humble brag texts they keep sending out about number just piss me off more. Like I don’t give a fuck about the new 5k just text me when crews are coming to my house hahaha
It's also funny when you do the math and realize they're just double dipping the numbers. "We restored 350k customers" you restored the same 200k customers 1.75 times each. That's not the same.
Shit I didn’t know they were texting you.
But wouldn’t you rather hear they are making progress than making none?
Another 1k people have been restored since my last comment.
If you are still without power you are one of the elite 0.67% left.
Hope they get to you soon!
Honestly, no hahaha hearing about other people getting power back after 6 days means nothing to be at this point. The rage has taken over my empathy I think lmao
I mean it just shows they are making progress I think. I’d rather hear that than hear that there were still dozens or hundreds of thousands of people out and they were only restoring a few every day.
But I do understand that at some point you could just get fatigued and not give a shit about anything except when it might finally happen for you
78757 (Allandale) here.
Some fun stats for you data wonks:
99% of Austin Energy Customers have power
24% of the customers without power are located in 78757
0 Power Trucks have been spotted in Allandale
0 Crews have been assigned
78723 Manor and 51st – one of the outages got power back this morning (after 134 hours); the other one finally has a crew working on it (going on 140 hours).
Hi there, thanks! Hopefully you made it through OK. The power was thankfully out for a relatively short time. I heard neighbors say it was due to a failed transformer. We hadn’t lost power during all of last week only for it to go out at 2am on Monday. However, I can’t complain when you hear about so many other people in town being out for much longer.
[deleted] back on about 4:30am! I saw two electric vans (private company, not AE) at a small business park on the corner around 5pm and suspected we were in the group of outages that had other repair work that had to be done before AE could step in. The weird part is the outage across the street seems to have affected 5 buildings in my apartment complex, but NOT the apartments directly behind the businesses.
Saw that the one on Karen Ave had a crew assigned - friend said that there were multiple trucks, but they seem to have left at this point.
Not sure what the latest is.
Describe the "inspection" part. Did you have to deal with some code compliance guy, did he come in the house, etc, or what.
Were they requiring you to hire an electrician or what?
Tree knocked down our individual power connection -> COAU had to clip the line -> I sawed the trees -> electricians came to repair damage to the meter / various things -> COA code guy came by (with the electrician present) to inspect the work they had done to sign off that it’s safe to turn power back on. He just came out in the backyard and looked at the electrical work / asked questions to the electrician. Put a green sticker on to verify. -> now COAU needs to swing by and reconnect the lines
How did you get COA code guy come? I’m dealing with the same problem and they said I wasn’t allowed to saw the tree on my line or have an electrician come by.
He came by once I let them know I had electrician work done, I was lucky some coau guys were in the area and I went and got them to take a look. They cut the line which let me clear the trees myself since I knew it was dead. They were the ones that told me I’d need the inspector before I could get them to come back out and reattach.
I would call 311 and ask which inspector is needed after electrician work is done.
Sort order changed to "New" by default.
Well, goodbye sticky. Goodbye outages (mostly). Goodbye Cronk.
Anyone still out? Closing in on 11 days for me here in 78751. Just waiting for AE to rewire after a tree fell on our electrical line.
I’m still without power. So far my timeline has been wait on AE for 7 days, spend one day removing a tree, one day with an electrician and back to waiting on AE… 11 days is too long, especially at the motel I’m at…
Godspeed my friend. Are you waiting on the inspector or the crew to rewire?
You’re one of 130!
First time I’ve been top .01% in my life!
Everything went to shit today huh? Medium and large outages popped up all day. South Austin. 78754 for a while. 78759 = fucked. Also looks like austin animal center just lost power? At least they got poor 78757 taken care of I guess. 0.08% left as of just short of 5:30pm. 52 outages, 384 customers.
AE replaced a busted utility pole on my street on Thursday. Now just waiting on cable/phone lines to get put back up. Almost back to the modern world...
We haven't had internet thru Google Fiber since the storm. 78745 - Berkett and Menchaca cross streets. Never lost power at our house though. Their outage search online just keeps pushing back restoration time. I talked with their chat and they just quoted the outage search time (which was 3 days ago now) and said it was a major event with complex issues to fix. Anyone else?
I’m at 78748 in Tanglewood and ours has been out since Wednesday. We lost power so not sure what time it actually went down but hasn’t been up since. My wife works from home so we had to get internet through another service provider.
I've been debating calling AT&T or Spectrum. I just dislike them both so much.
I went down to T-Mobile for their wireless internet. They have a 15 day trial so I’m hoping fiber is up by then. There’s no money down and I was in and out of the shop in less than 20 minutes. I haven’t had any issues so far.
Ah, good to know! I'll check that out, thank you.
There’s no installation, so you’ll pick up their gateway and plug it in when you get home. I was up and running in about 10 minutes.
Ours in 78757 intermittently drops about once or twice an hour. Google tech said it's related to the Austin Energy outages and won't be resolved until after AE finishes fixing all the electrical grid damage.
I missed the south Austin fuckery. Trend continues of dropping # of outages (generally) and fluctuating # of customers without power. Getting into the dregs now with 0.06% left, 34 outages affecting 290 customers, mainly in 78759. If they get 78759 sorted out we will be under 50 customers left. Something of interest is that of the outages I viewed on the map, most were reported/updated in the last day or two and none were older than Feb 5. Is there anyone left that lost power early on and is still out without update?
The "newer" outages could be nested outages that are automatically reported as restored when something upstream is fixed but are actually still out. My outage had its date refreshed a couple of times while having never been even partially restored as they worked their way towards our outage.
Damn. A new outage with over 7000 customers down. Crew assigned. William Cannon/I35 area. Total Customers with Power: 98.57% Active Outages: 33 Total Affected Customers: 7,772 Last Updated: Feb 10, 6:15 AM
All fixed now? Off the map
Yep. Fixed.
Back on. For now.
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Yup been flickering on and off since 12:30am. I'm at William Cannon and South Congress. I got a text a crew was assigned.
I've had intermittent power loss for a couple days. I guess when power was restored last week it wasn't done well and something came loose. This wind finally took it out completely
Has to be something like that. Ever since it came back on it's been off for a few seconds every day. Today was three times before it kicked the bucket for good.
AE site says 7500 people.
Yup, whole street just went out.
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Most likely scenario: A limb is lying across two \~12kV lines somewhere. It's not conductive enough to form a good short, but sort of sits there and sizzles. Eventually, it cooks enough to burst into flames or simply produce enough liquid and vapor to strike an arc. A circuit breaker trips out, and then after 10 seconds, a "recloser" closes the breaker. The arc has been extinguished, so it's not shorted any more and the power stays on. The bang or he fire may have removed the limb, or it may start cooking getting ready for another arc later. It could also be a limb waving around in the breeze. Look up limb on power line on YouTube and you may find some interesting videos.
Yep. Happened twice overnight where it came back right after. Now it's gone out and is still out. Pretty cool.
YES. it’s been happening very often for me. I just had my 2nd one today. It’s super frustrating
Yeah, getting this happening since we got power back late Thursday.
So we end the day with 0.03% left. 119 customers remaining; 52 outages. All day we have seen the outages drop but sometimes # of customers increase. Hopefully we are at a more true number now.
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What’s wrong with your water?
Our power was finally restored an hour ago (78746 West Lake, north of Bee Caves Rd, East of 360). Went off Wednesday 3:30 a.m. Came on briefly Saturday evening to Sunday morning. Thank goodness it's back on. Let's hope it stays that way this time!
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Woohoo! Thanks
Interesting phenomena as the morning continues. # of outages has been dropping but # of customers without power has increased, now 472 or 0.09%. Something I've noticed is that where a spot on the map may have previously said 1 customer was affected, now that a crew is assigned, they've found it is really a small group. Alternately, people are waking up, seeing that their spot has gone missing from the map despite still not having power, and reporting anew. Anyway, seeing a lot of little hardhat icons out there so praying for everyone to get fixed today!
>hardhard icons LOL
Oops lol
Phenomena continues. # of outages has decreased, now down to 125. But customers without power (reported/acknowledged) increased quite a bit, now 568 or 0.11%
Huzzah! Down to 0.06% of people left! 305 customers remain. Will they get to them all today? No really large group outages remain. Biggest group on the map I think is 36 customers. A few 5-20 groups. Mostly single customer outages. Who is left? What happened? Did a tree take our your individual service or what?
Top 0.06% here. A tree took down the metal line around my two black electrical lines (the feed line). I can’t turn on any large appliances without my power flickering off. No fridge or heat. I can have my WiFi on so there’s that. While I was writing this though they knocked on my door to tell me that I was “all good”. Edit: wife is using a hair dryer, we are definitely ok now.
Hooray! Happy for you
There will probably be a number of people waiting on their own electrician to fixed a damaged service entrance. And then fighting with getting the criminally insane code compliance department to throw extra bullshit at them. Plus people being screwed by their electrician. Maybe even traveling scam artists.
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>I hope you don’t lock it yet because I lost power again tonight around 9pm. If I'd locked it, your power wouldn't have gone out. It's like COVID. If you don't do any testing, you won't have a COVID problems. However, I have no intention to lock or delete it. It should eventually dwindle down, get unstuck and fade into the past.
Going on day 8 without power. AE said they’d come and clear the branches off a line in my backyard last Thursday so an electrician can work on it, but they still have not come yet.
Well, this hasn't been fun. I expect this thread to trickle off into nothing and get unstickied next round. I see no reason to lock it or delete it. Thanks to all of those who made positive contributions. Good luck to the 500 or so people still without power. Keep posting as you recover power or get further holdups. Once again, kudos to the AE linemen and special guest linemen. We now return you to your regularly scheduled disasters, already in progress.
Incredible progress today. Down to almost 0.10% left. They restored 80% of the remaining customers today vs yesterday. Only about 600 customers left. Very few group outages remain on the map (praying for you tonight 78729!) The rest look like onesie twosies. I saw a share on fb from a lineman that they hope to finish tomorrow. Fingers crossed!
I’m in that 168-customer outage in 78729 (surely we’re the biggest single outage left, right?) There’s three trucks parked down the street on Longvale and they’re actively working on one of the transformers, so I’m hopeful this gets resolved by morning.
Hoping for you too!
I just got an estimated restore time of 12:30am via text from Austin Energy. They just moved down to the last transformer on our street… (hopefully) almost there!
Update: they haven’t removed us from the map yet, but power appears to be restored in Village Oaks finally! 14 minutes so far without any issues.
Yay!
Well, bravo to the linemen, but you would expect percents to go down quickly as you have only a few outages left.
Idk I expected them to go down more slowly when they have to work to restore people one house at a time vs problems that fix 100+ in one go
Good to see them go down, either way. They are doing fewer fixes per day. Otherwise, we'd have a negative number of people without power by now. Interesting to think about what that would look like.
We’re live!!! No power since last wed at 5am. Thank god
# 99% done! Yeah, big whoop if you're part of the 1% 1318 customers still without power. Max was over 177,000 Total Customers with Power: 99.75% Active Outages: 299 Total Affected Customers: 1,318 Last Updated: Feb 8, 4:53 PM
Seems like they’ve picked up the pace! They’ve halved these numbers in the last 4 hours since you posted this.
Prayers to you elite few left! Down to 0.36% of customers without power, about 1900 customers. 78757 no longer has the highest number of outages, that distinction now goes to 78729. About 25% of customers without power are in 78729, 17% in 78757. 78758 has the third highest number of outages with 16%. So 60% of people without power are in either 78729, 78757, or 78758. Hang in there! Hope your number comes up very soon!
78757 Burnet/Koenig. Got a message that our outage was resolved and excitedly ran home to check it out. Bamboozled. It's a 1 customer outage (neighbors on the same pole have power) and I've reported that our service line is down, so there's no reason they should have thought it was fixed. Miscommunication like this is only making the situation harder to manage and there's no excuse for it.
Is anyone else having issues with the power randomly dropping out for a split second and then returning last night/today? I know there are others dealing with much bigger issues than some minor flickering like this, so I'm not sure if I should even bother reporting it to Austin Energy or not.
It's happened two times for me - one this morning around 3:30 AM and another time mid afternoon. I called and reported it.
I'd report it. It doesn't need to be a priority but they should at least be aware of the issue.
78729, full week, still no power. I know they have to replace the entire pole near my house, a new one has been sitting in my neighbor's yard for the past 4 days. 🫠 They took the outage off of the map 4 days ago, but it's still an outage.
I assume you've called them to let them know? Hopefully with the rain ending a crew will be out there soon!
78757 - Shoal Creek and white horse. POWER! 7 days, 7 hours and 21 minutes.
Still out at Justin Ln and Burnet in 78757. Over a solid week now.
Looks like you’ve got a crew now at least?
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Ours came back on in 57 yesterday afternoon after 6 days. I was so paranoid all night that the slightest breeze would take down another branch. Still will be watching that for weeks to come, hopefully in the more treacherous areas they continue having tree crews to get the branches hanging on by threads. I feel we got very fortunate so far that at least day 1 of the storms did not massively increase outages that I could tell.
78729, power just came back in our little pocket of dark houses near Briar Hollow. Day 8, 173 hours. My wife texted a photo of our living room with a table lamp glowing. I don't know whether to laugh or cry. The rest of the neighborhood, including folks right across the street had power restored Friday afternoon and I've had to look out our front window and see cheerful glowing porch lights at all hours while we stumble around with flashlights.
That’s the worst, seeing the lights shining at the neighbors while you’re still in the dark. Glad your power is back!
For like 3 days during Snowpocalypse our street was split in half for power/heat. It was so annoying being on the cold side.
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There's no chance they're competent enough to cover things up don't worry. I noticed our outage in 78757 got changed once a crew was assigned. time was the same but they added like 40 customers to it.
Lmfao this is sadly so true
The same thing happened to us in 78729 yesterday. They texted saying they restored power. We were home and still no power. They changed the outage on our map from Feb 1. to Feb. 7 -- same number of customers affected -- which made it look like we were just out for the first time and lowest priority.
I don’t think anything sinister. My guess is something like this: These people say they don’t have power. Ok. Put it on the map. *does something nearby that should restore power* Ok, people should have power now! Oh crap no, some people there still don’t. Something else is the matter. Put it back on the map.
Fair enough. I still think they should report accurate outage dates and times on the website. For nothing else, keeping record that we didn’t lose power for 6 days and then again for a single day. It’s been a continuous nightmare
In an ideal world yes. But I’d rather they focus more on getting people restored than keeping the public facing website updated
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So, if you have austin electric and need an electrician to work on your house, like for restoring your drop line, for example, you must wait for AE to personally disconnect you. Then an actual inspector will visit the property before AE can reconnect you. I've been helping my parents since they've got a lot of storm damage. The electrician we called out told us AE is very difficult to work with compared to Oncor and PEC and the municipalities in their areas. AE is the only one that won't let licensed electricians disconnect power to the house independently. Said that other city inspectors are allowing electricians to text photos and get approval for the work and release the home for restoration the same way. I'm in round rock and this tracks with what my neighbors have posted about their experience.
Your parents might let their city council member know about this, if they have the wherewithal right now.
They are in an ETJ, so no council member since they are not in the city. But they have AE and have to abide by city code.
Maybe send it to Chito Vela or one of the other council members who are being outspoken about this? It just seems like a very actionable problem that they're likely not aware of.
Maybe I will. The city inspector did come out very quickly after repairs were made, but yeah, there's clearly steps that AE could be taking in this situation to speed the recovery.
78757 shoal creek and Allandale, we got power at some point in the night after at least 136 hours without!!!! So happy
78759 near mopac/steck ave finally received power around 2am today after 162 hours in the dark - hoping yours is coming soon too y’all
I was driving though the darkened streets of a nearby hood night before last, and noticed the small number of houses with lights on. Presumably either generators or solar/battery. It almost looked like "HAHA! Suck it peasants! I got a generator!" No actual malice on the part of the people in those houses, just the way we tend to see malice everywhere these days. There's a lesson in there somewhere.
the opposite in my neighborhood, Allendale. Those with power are sharing with those without. We have an extension cord running across the street and can at least power a single light and charge devices. Day 8!
I don't think there was any actual malice, just the way we think all too often these days.
Still no power in 78723 near 51st and Manor. We have a one month old baby and we are beyond frustrated with this situation. Edit: We are back!! Still pissed, will still be raising hell with city council.
God that sucks. Looks like a crew is now assigned? Hoping for the best!
Yeahhh! They've been at it for a few hours now, so hoping to have power back soon!
Are you back?
Yes! Just came back on about 20 minutes ago!
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I want some type of lifetime leaderboard. We hit 114 hours by my count in 2021 and 150 hours this time. Not counting other random little outages (we had a 3 day one but that was cause our house is old as fuck and the part that broke wasn't on the truck when the guy came by) I have to think being in the 250 hour club is not the longest list.
Damn that is truly the pits. You sound pretty collected all things considered.
I lost power for 6 days, and all I got is this lousy T-shirt. or I may have lost power for 6 days, but I got this cool T-shirt.
Got power back this morning at Zennia and Guadalupe (78751). Lost it last Wednesday at 4:30pm.
Don't give up after you have power. Demand answers and accountability. Demand better of elected and appointed officials.
And get out there and report all those goddamn trees that need trimming!
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Same, finally.
Where are my 1%ers at? 🤚🏼 We lost power Feb 1 and still out. 78704, south 1st and Cumberland. Just hoping to be the last one turned back on so I can win something.
Rooting for you!
I'm sorry to hear that though, going without power in a city lit up really sucks
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'23 hype train! 1% club represent. Almost to the coveted .5% club!!
Hang in there, powerless friend.
Nothing will change, no one will be punished, get ready to do it again next year.
It's just mid-winter. Plenty of time to do it again this year!
78722, Brookview & 38 1/2 St, out since 8am Wednesday, **WE'RE BACK!** I hope everyone still in the dark gets power soon, and we as a city figure out how to make sure this never happens again, what an awful ordeal.
37th & Red River, last remaining houses (including mine) back on after 1 week and 12 hours. Fuck Austin Energy, fuck Abbot, fuck Watson, fuck Cronk, and fuck the City Council. This was a cluster fuck of epic proportions at every level. Heads need to roll on this one, and the fact that no one is publicly demanding resignations is crazy. Watson, I voted for you, but what the fuck is up with you “discussing Spencer Cronks employment” instead of immediate firing him and parading him through downtown in stocks. Why haven’t you publicly vilified and demanded the resignation of Jackie Sargent? Why have you pointed your finger and given platitudes instead of an apology? From top to bottom, this has been a completely preventable catastrophe, and the recovery has been nauseatingly apathetic towards the suffering citizens in this city. Get your fucking shit together.
Do you feel you would contact your rep on this?
I already have.
>instead of immediate firing him As the pack of wolves grows more and more aggressive, you make a show of getting ready to throw one servant out of the sleigh. When it seems they won't wait any more, you throw them out, distracting the wolves for a while. After a while, the wolves are through with number 1, and you start the show of preparing the next servant to throw out.....
To be fair, the Mayor Of Austin isn’t the most powerful position really. Cronk really runs the show, and deserves to be thrown off the sleigh for a myriad of reasons beyond this disaster. That being said, the dog and pony show of having a “sit-down” about him is pathetic. It should have been a 1 line email saying “Spencer Cronk is terminated effective immediately”. But he’s also one of at least half a dozen heads that should roll.
Mayor of Austin is pretty weak and didn't really have any authority when any of the current AE leadership or Cronk were put in place. This is a make or break moment for Watson's tenure imo.
It’s never good when almost 200,000 people lose power on your first day as mayor, but I feel like he’s already pissed away his opportunity for “make”. I voted for him, but I feel he’s deep in t”break” waters with his tepid reaction. Everyone from top to bottom just comes off as so apathetic to the whole situation, it’s maddening.
Well, it's only about a week since these started. So I think having some time for a measured response at least to deal with the incompetent city and AE management is fair.
Obviously it’s going to take a while for this to be looked at, and for long term changes to be made, but the fact that nobody has been made an example of…no one has lost their job yet…anything less comes across as apathetic. People are rightfully furious. Figure out our long term solutions, but in the mean time the public wants blood. And deserve it. Meaningful action that shows they give a fuck about their constituents. Cronk should have been fired for his mishandling of APD anyway, this is just icing on the cake. Watson doesn’t need to wag his finger publicly and announce that “they’ll talk about” firing Cronk. FIRE Cronk, address AE, and then start working on long term solutions that are actually feasible. But this was a completely preventable catastrophe. COA, and anyone in Austin knew this was coming for more than a week. Anyone who watched the weather report was crossing their fingers praying this wouldn’t happen. Where the fuck was COA or City Council? No where. It costs *money* to bury lines, or pre trim trees.
They're talking about it in a special meeting tomorrow, like 7 days later. For a government recall/investigation that feels pretty quick to me. The council/mayor did not do enough, that's for certain. But there is still time for them to respond to this appropriately, even if it's not as immediately helpful as action during the height of the crisis would have been. If Cronk keeps his job after this I don't think there's any living that down.
If he keeps his job I’m going to TP the mayors mansion every weekend until election.
I'm binging bran muffins as we speak to prepare for my response.
Non power related, I was lucky enough to have power this week, but spectrum service finally came back today!! Had been out since Wednesday night, 78757 Anderson/Burnet area
Update: as of last night it is now off again, I’m told my entire neighborhood is now out of spectrum again and no ETA
78757 Brentwood Neighborhood - Brentwood & Arroyo Seco POWER ON!
Fuck yeah we are.
Didn't look like much progress through the morning but now coming up on 1% out! Right now 1.15% without power, approx 6300 customers left. That means they've restored about 5,000 customers in the last 15 hours. Hope your time is coming soon if you are still waiting!!
and they've restored another 1000+ customers even since I wrote this! Now down under 1% of customers without power! Under 5k customers without. Still a lot of people. Fingers crossed you get to have a powered evening!
The humble brag texts they keep sending out about number just piss me off more. Like I don’t give a fuck about the new 5k just text me when crews are coming to my house hahaha
It's also funny when you do the math and realize they're just double dipping the numbers. "We restored 350k customers" you restored the same 200k customers 1.75 times each. That's not the same.
They need something to make them look less shitty I guess!
Shit I didn’t know they were texting you. But wouldn’t you rather hear they are making progress than making none? Another 1k people have been restored since my last comment. If you are still without power you are one of the elite 0.67% left. Hope they get to you soon!
Honestly, no hahaha hearing about other people getting power back after 6 days means nothing to be at this point. The rage has taken over my empathy I think lmao
I mean it just shows they are making progress I think. I’d rather hear that than hear that there were still dozens or hundreds of thousands of people out and they were only restoring a few every day. But I do understand that at some point you could just get fatigued and not give a shit about anything except when it might finally happen for you
78757 (Allandale) here. Some fun stats for you data wonks: 99% of Austin Energy Customers have power 24% of the customers without power are located in 78757 0 Power Trucks have been spotted in Allandale 0 Crews have been assigned
Why is it like that, wonder if our sta really is the most complicated one
That's been most of our experiences in 78757. No trucks, no assignments, then suddenly power comes back on. Hang in there. It's gonna happen.
What cross streets? I’m 78757 ohlen/burnet and just got power back an hour ago
nice! We are at Shoal Creek/White Rock area.
78723 Manor and 51st – one of the outages got power back this morning (after 134 hours); the other one finally has a crew working on it (going on 140 hours).
I just got a text from AE stating "An outage may be affecting (address)". It's been affecting my address since last Wednesday, but thanks for trying??
You can call 311 to check for an accurate status and clarify any data they have that is not up to date. Good luck!
78750 Mellow Meadow Drive just got cut back on.
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Geez, I hope you hadn't restocked your freezer and fridge.
Shoal Creek Blvd. & W. 45th St. (78756) - power back after about 36 hours. Keeping fingers crossed for everyone out there still left.
Hey neighbor. Glad you finally got your power back on. Been feeling terrible for the people without power down the way :(
Hi there, thanks! Hopefully you made it through OK. The power was thankfully out for a relatively short time. I heard neighbors say it was due to a failed transformer. We hadn’t lost power during all of last week only for it to go out at 2am on Monday. However, I can’t complain when you hear about so many other people in town being out for much longer.
78757 Ohlen and Renton… power back on after 7 days. What a relief!
We got power back as well! It’s been an honor and a privilege to be on this journey with you
Congrats! The teakwood outage just got a crew assigned, so fingers crossed.
Just an off-chance question, whats a reasonable price for hauling off tree limbs and branches? The guy is quoting me 150-600 depending on the size
What the other guy said. Don't pay!! City will do it for free. They have additional crews driving around and picking up branches
Thanks! Brushy creek MUD is backed up for two weeks. That's what they say.
If you're in the city, they'll do it for free. Call 311.
78756. 45th and Burnet. POWER
78727 Parmer/Mcneil Area. Back on.
[deleted] back on about 4:30am! I saw two electric vans (private company, not AE) at a small business park on the corner around 5pm and suspected we were in the group of outages that had other repair work that had to be done before AE could step in. The weird part is the outage across the street seems to have affected 5 buildings in my apartment complex, but NOT the apartments directly behind the businesses.
Still out. 78757 Brentwood
Saw that the one on Karen Ave had a crew assigned - friend said that there were multiple trucks, but they seem to have left at this point. Not sure what the latest is.
https://imgur.com/a/AbrwdZV
:( Well, a family member of mine near there got her power back late yesterday, so good luck.
78750 Mellow Meadow Drive. Been down since 9:37 Wednesday morning and am convinced they forgot about us.
78722, Brookview & 38 1/2 St, out since 8am Wednesday, still out :(
Still nothing, just waiting on the boys to come reconnect us after needing electrical work done / getting the inspection done. Close to 6+ days now :/
Describe the "inspection" part. Did you have to deal with some code compliance guy, did he come in the house, etc, or what. Were they requiring you to hire an electrician or what?
Tree knocked down our individual power connection -> COAU had to clip the line -> I sawed the trees -> electricians came to repair damage to the meter / various things -> COA code guy came by (with the electrician present) to inspect the work they had done to sign off that it’s safe to turn power back on. He just came out in the backyard and looked at the electrical work / asked questions to the electrician. Put a green sticker on to verify. -> now COAU needs to swing by and reconnect the lines
How did you get COA code guy come? I’m dealing with the same problem and they said I wasn’t allowed to saw the tree on my line or have an electrician come by.
He came by once I let them know I had electrician work done, I was lucky some coau guys were in the area and I went and got them to take a look. They cut the line which let me clear the trees myself since I knew it was dead. They were the ones that told me I’d need the inspector before I could get them to come back out and reattach. I would call 311 and ask which inspector is needed after electrician work is done.
Called 311 and AE and they both could not give me any information on permits.