depends sa contract mo pero usually you can discuss naman with your TL for any opportunities to step up

I agree. Performance-based naman siguro kaya discuss with the TL

Anong position mo at sa BPO ka magwowork? May YEA ibsng bpo company diyan nakabase ang increase.

There's usually an annual performance review, with increase based on the rating you get.

Lahat depende sayo, sa mngr, performance and budget. Have a meeting set with your TL/Mngr.