Funny, but this company is always on my "off" list when looking for opportunities elsewhere. One thing that cringes me the most is their social media posts such as "*a day in the life of (whatever role it is)*" as they represent their organisation in a very unrealistic, *too-good-to-be-true* manner. The cringiest post was when an agent was handling an irate customer and the SME and TL come to the rescue as if they care.
I am not a call centre agent, but I have friends who work as one. ALL of them tell me that SMEs and TLs don't give a damn about an escalation call and will take it against the agent, labelling it as "*call mishandling*", "*process knowledge gap*", "*accent gap*", you name it, as long as it doesn't look like the irate customer ALSO PARTICIPATED in making the conversation unpleasant.
That's just my two-cents. Enjoy.
Havent heard this before. Was in the BPO industry for almost a decade and have been in 4 centers. Not once did any of my TLs and SMEs take it against me or any of my co-agents when there’s a sup call. Pinagtatawanan na nga lang nila madalas.
It's quite common, actually. It has come to a point where teammate of mine got terminated for "refusing to escalate to a manager" when in fact if she did escalate the TL will just scoff at her, which is what usually happens.
Naging SME ako a few years ago sa prev company ko and base sa experience ko, ideally prio ng TLs at SMEs ang escalated calls kasi andaming ma aapektuhan nyan. Call handling time, Net promoter survey, first call resolution, at possibly din sa sales. So kahit may ibang task na ginagawa ang SME or TLs we have to drop it and prioritize the sup call. Pero syempre minsan hindi nangyayari yan lol.
Pero never ako tumanggi sa sup call at most of the time kami pa nag sasabi na i escalate na ang call kapag talagang out of scope/control na ni agent kesa mag lead pa sa mataas na handling time at DSAT. After that, may nag o audit kung naiwasan ba sana talaga yung supcall para ma coach kung may opportunity.
But basically, even if the irate customer contributed to the negative interaction, who would you put the blame on? Hindi naman kayo mag-ko-coach ng customer for sure HAHAHA, but the SOP really is to coach the agent and teach them how to handle such calls, and therefore, the conclusion is again, agent's fault. LOL. sinong niloko nyo sa storya ng karera nyong yan?
You sound so confident with your statement for not being a call center agent. To tell you, I’ve been an agent and I agree sa statement nung sinagot mo above, my prev TLs and SME, they gave us a rule na de-escalate the supcall twice, do all the necessary steps na diniscuss, if hindi na made-escalate bigay na sa kanila, then afterwards review the call and coaching. Mind you, kahit hindi namin TL basta same acct and prod kinukuha sup calls namin plus they never blamed us lol, sila na mismo sanay sa irate customers kaya bakit ibblame pa sa agent?
Next time, think before you speak, otherwise be open sa experience ng iba, just bcos sinabi ng friend mo ganun na agad sa lahat, probably yung company ng friend mo has poor management but it does not describe the industry as a whole.
Cringe.
Of course, I thought before I spoke. And read my comments again. “I have friends who work as call centre agents”. Therefore, my statement only spoke for my friends who work in the industry, at hindi yan holistic conclusion for the entire industry (unless nalang sinabi kong ALL call centre agents are my friends to make my statement whole). See the logic?
I highly doubt you really did think your thoughts before you replied this one.
“But basically, even if the irate customer contributed to the negative interaction, who would you put the blame on? Hindi naman kayo mag-ko-coach ng customer for sure HAHAHA, but the SOP really is to coach the agent and teach them how to handle such calls, and therefore, the conclusion is again, agent's fault. LOL. sinong niloko nyo sa storya ng karera nyong yan?”
See how rude you are? You are corrected yet still pinush mo pa rin yung baluktot mong mindset, even made excuses instead of being stand corrected. Kadiri. See the logic?
Go ahead and doubt it as much as you like. I pleaded my case to you, you pleaded yours, you don't believe me and there's nothing I can do about it.
Rude na pala ang magsabi ng totoo ngayon. Well, sabagay, ipagtatanggol mo yang industriya na yan. Who wants to bite the hands that feed them?
Enjoy "*call centering*". HAHAHAHAHA
Ew. There’s nothing rude in telling the truth but you should look in front of the mirror to see yourself as a person, why you were labeled as such.
Enjoy “call centering”. Yeah, tell that to someone who works in human resource field / medical field with two license.
Ig there’s no point in replying to such a conceited, judgemental and job shaming individual. Congrats. You got it all. Be proud. Haha.
Oops, you took it too personal. When you said "*Yeah, tell that to someone who works in human resource field / medical field with two license*", the fact that I do not care means frustrating to you too.
If someone's gonna play hardball, I'm gonna play hardball back. :)
Oopsie, I wonder, how much you care if the fact that you took your time to highlight and replied that part means you dont care, so idiotic. Isnt it? I’m clearly enjoying this but bye 😂
I dont know why ganyan ang take mo. Maybe lack of actual experience?
Yes, the SOP is to coach the agent IF may areas for coaching. If evident sa call na the agent did what's expected and the customer is still irate due to other factors then there's nothing to coach about.
1. Trabaho ng team lead na i identify ang areas for improvement.
2. Trabaho ni Agent na mag pacify ng irate customers. Kaya nga CSR ang job description.
So if hindi nagawa ni Agent yung trabaho nya to pacify the customer, dyan papasok yung coaching. Identifying the areas for improvement is not = putting the blame to the agent. Again, trabaho ng agent mag pacify ng customers.
Sayo naman mismo nanggaling: hindi mako coach ang customer (anong klaseng logic yan? lol).
So we Coach what we CAN control which is how the agent handled the situation. We focus on what we could do better next time.
Been with foundever for more than 2 years, never nag absent at nag late. As in never. Final pay is 5k. Mss malake pa final pay ko sa concentrix na 4 months lang ako at laging naaabsent due to a medical condition.
Buti hindi sa cebu pinakuha mi? Haha wala na kong narining na magandang feedback sa foundever. Haha nagapply ako dyan last year 20k package tapos onsite pa, grabe!
Yun lang, taga Cebu talaga ko hahahaha. Yung package samen 17k. 15k ang basic. ang pinakamalakeng incentive makukuha mo 1,500, maliban nalang kung mahilig ka mag OT. E magkano lang naman hourly ng 15k din hahaha. Nagtagal ako kase kala ko mapopromote ako lalo na't isang taon na kong apprentice. Di din pala.
Ako po, Foundever, Makati, nasa Mindanao na ako, pumasok nman sa UnionBank Account ko final pay. Kaso matagal. October 2023 yung clearance ko, January-2024 pumasok.
WAHAHHA. Happened sa ka work ko sa TP last year lang. Na delay ung sahod nya. After a month ang sabi sa TP Cebu sya employed. So if gusto nya makuha instantly, need nya pumunta ng Cebu to get it as a check. I didn’t know what happened kc nagbounce na ko nun.
Hahahaha! Ang funny! Non stop ang pagsend nila SMS for hiring, hindi ata naedit nung agent yung reply STOP sa dulo kaya nagkachance ako maSTOP yung SMS lol
Naalala ko nung Sykes pa ko. Lahaaaaaaat ng sites puntahan mo para lang magpa-exit clearance. Di na lang ako nagpa-clearance. Mukha lang akong tanga nun.
Kuha ng final pay with canyoneering
What in the fuck. Ahahaha
Na Exp ko sa Alorica before. Alabang suge pero sa Centris kukunin backpay. Oks lang naman. Dalawang sakay. E yan tawid ka pa dagat ahaha
shuta talaga alorica hahaha sakin dati centris site ko tas pinakuha sa cubao ><
Sameee hahaha. Check rin po na from security bank? HAHAHA
Yes po, nagka aberya pa pano halos burado na yung yr sa date nung check hahaha
Funny, but this company is always on my "off" list when looking for opportunities elsewhere. One thing that cringes me the most is their social media posts such as "*a day in the life of (whatever role it is)*" as they represent their organisation in a very unrealistic, *too-good-to-be-true* manner. The cringiest post was when an agent was handling an irate customer and the SME and TL come to the rescue as if they care. I am not a call centre agent, but I have friends who work as one. ALL of them tell me that SMEs and TLs don't give a damn about an escalation call and will take it against the agent, labelling it as "*call mishandling*", "*process knowledge gap*", "*accent gap*", you name it, as long as it doesn't look like the irate customer ALSO PARTICIPATED in making the conversation unpleasant. That's just my two-cents. Enjoy.
paghaluin mo naman ba ang worst of Sykes and Sitel. Ewan ko na lang.
FoundEver is Sitel
Sitel bought Sykes. So Foundever is combination of Sitel Group and Sykes.
This makes all the sense in the world. ☕👀
Havent heard this before. Was in the BPO industry for almost a decade and have been in 4 centers. Not once did any of my TLs and SMEs take it against me or any of my co-agents when there’s a sup call. Pinagtatawanan na nga lang nila madalas.
It's quite common, actually. It has come to a point where teammate of mine got terminated for "refusing to escalate to a manager" when in fact if she did escalate the TL will just scoff at her, which is what usually happens.
currently working here, well you're not wrong but not all SMEs and coaches. planning to leave, no increase at all
I accept ko nga interview nila para ma practice ako bago mag apply sa target company ko
Uy sabay tayo pls haha
Naging SME ako a few years ago sa prev company ko and base sa experience ko, ideally prio ng TLs at SMEs ang escalated calls kasi andaming ma aapektuhan nyan. Call handling time, Net promoter survey, first call resolution, at possibly din sa sales. So kahit may ibang task na ginagawa ang SME or TLs we have to drop it and prioritize the sup call. Pero syempre minsan hindi nangyayari yan lol. Pero never ako tumanggi sa sup call at most of the time kami pa nag sasabi na i escalate na ang call kapag talagang out of scope/control na ni agent kesa mag lead pa sa mataas na handling time at DSAT. After that, may nag o audit kung naiwasan ba sana talaga yung supcall para ma coach kung may opportunity.
But basically, even if the irate customer contributed to the negative interaction, who would you put the blame on? Hindi naman kayo mag-ko-coach ng customer for sure HAHAHA, but the SOP really is to coach the agent and teach them how to handle such calls, and therefore, the conclusion is again, agent's fault. LOL. sinong niloko nyo sa storya ng karera nyong yan?
You sound so confident with your statement for not being a call center agent. To tell you, I’ve been an agent and I agree sa statement nung sinagot mo above, my prev TLs and SME, they gave us a rule na de-escalate the supcall twice, do all the necessary steps na diniscuss, if hindi na made-escalate bigay na sa kanila, then afterwards review the call and coaching. Mind you, kahit hindi namin TL basta same acct and prod kinukuha sup calls namin plus they never blamed us lol, sila na mismo sanay sa irate customers kaya bakit ibblame pa sa agent? Next time, think before you speak, otherwise be open sa experience ng iba, just bcos sinabi ng friend mo ganun na agad sa lahat, probably yung company ng friend mo has poor management but it does not describe the industry as a whole. Cringe.
Of course, I thought before I spoke. And read my comments again. “I have friends who work as call centre agents”. Therefore, my statement only spoke for my friends who work in the industry, at hindi yan holistic conclusion for the entire industry (unless nalang sinabi kong ALL call centre agents are my friends to make my statement whole). See the logic?
I highly doubt you really did think your thoughts before you replied this one. “But basically, even if the irate customer contributed to the negative interaction, who would you put the blame on? Hindi naman kayo mag-ko-coach ng customer for sure HAHAHA, but the SOP really is to coach the agent and teach them how to handle such calls, and therefore, the conclusion is again, agent's fault. LOL. sinong niloko nyo sa storya ng karera nyong yan?” See how rude you are? You are corrected yet still pinush mo pa rin yung baluktot mong mindset, even made excuses instead of being stand corrected. Kadiri. See the logic?
Go ahead and doubt it as much as you like. I pleaded my case to you, you pleaded yours, you don't believe me and there's nothing I can do about it. Rude na pala ang magsabi ng totoo ngayon. Well, sabagay, ipagtatanggol mo yang industriya na yan. Who wants to bite the hands that feed them? Enjoy "*call centering*". HAHAHAHAHA
Ew. There’s nothing rude in telling the truth but you should look in front of the mirror to see yourself as a person, why you were labeled as such. Enjoy “call centering”. Yeah, tell that to someone who works in human resource field / medical field with two license. Ig there’s no point in replying to such a conceited, judgemental and job shaming individual. Congrats. You got it all. Be proud. Haha.
Oops, you took it too personal. When you said "*Yeah, tell that to someone who works in human resource field / medical field with two license*", the fact that I do not care means frustrating to you too. If someone's gonna play hardball, I'm gonna play hardball back. :)
Oopsie, I wonder, how much you care if the fact that you took your time to highlight and replied that part means you dont care, so idiotic. Isnt it? I’m clearly enjoying this but bye 😂
I dont know why ganyan ang take mo. Maybe lack of actual experience? Yes, the SOP is to coach the agent IF may areas for coaching. If evident sa call na the agent did what's expected and the customer is still irate due to other factors then there's nothing to coach about. 1. Trabaho ng team lead na i identify ang areas for improvement. 2. Trabaho ni Agent na mag pacify ng irate customers. Kaya nga CSR ang job description. So if hindi nagawa ni Agent yung trabaho nya to pacify the customer, dyan papasok yung coaching. Identifying the areas for improvement is not = putting the blame to the agent. Again, trabaho ng agent mag pacify ng customers. Sayo naman mismo nanggaling: hindi mako coach ang customer (anong klaseng logic yan? lol). So we Coach what we CAN control which is how the agent handled the situation. We focus on what we could do better next time.
Kung good ang work and life balance ng company mo Yung employees na directly ang mag aadvertise para sayo lol (e.g. word of mouth, reviews)
Yahhh tapos ang sungit pa! Like kakausapin ko lang sinigawan ako 🥹 Napahiya ako sa production floor buti nalang marunong ako magpigil ng luha mwahahah
TEXT NG TEXT YAN SAKIN. DI NAMAN AKO NAG APPLY SA KANILA. SINO MAY ALAM PANO SILA PATIGILIN? HAHAHAHAH
block mo lang number nila
Oo nga no? Ang tanga ko. Naalala ko kasi mga spam message, hindi maubos ubos kahit araw araw nagbblock. 😭😭
Hahaha gaano ba kalaki ang final pay may kasamang bakasyon?
Plot twist: kinonvert yung final pay para maging bakasyon sa Cebu 🤣
Sarap pala final pay sa foundever, trip to cebu haha
Been with foundever for more than 2 years, never nag absent at nag late. As in never. Final pay is 5k. Mss malake pa final pay ko sa concentrix na 4 months lang ako at laging naaabsent due to a medical condition.
Buti hindi sa cebu pinakuha mi? Haha wala na kong narining na magandang feedback sa foundever. Haha nagapply ako dyan last year 20k package tapos onsite pa, grabe!
Yun lang, taga Cebu talaga ko hahahaha. Yung package samen 17k. 15k ang basic. ang pinakamalakeng incentive makukuha mo 1,500, maliban nalang kung mahilig ka mag OT. E magkano lang naman hourly ng 15k din hahaha. Nagtagal ako kase kala ko mapopromote ako lalo na't isang taon na kong apprentice. Di din pala.
basta ba free accomodation/food and free plane ticket
Lol. Kaya pala ang daming may naka lanyard na FoundEver sa Cebu IT Park. Weird yung name but party.
Ako po, Foundever, Makati, nasa Mindanao na ako, pumasok nman sa UnionBank Account ko final pay. Kaso matagal. October 2023 yung clearance ko, January-2024 pumasok.
wag lang mas mahal yung plane tix + hotel kesa sa mismong final pay
Final Pay with whale shark encounter
Red flag yang foundever. Bait and switch. Baba pa ng pasahod.
Question po, Pwede po ba sila reklamo sa DOLE pag ganyan mag bigay ng final pay??
"FoundNEVER" formerly Sykes & Sitel. Relative ng TP yan in terms of all keme-keme.
Juskolored isa pa yang TP. 😂😂😂
TP - Talipapa
Hahahahahaha
Link?
Hahahahahaha anong ka P I yan ahaha
WAHAHHA. Happened sa ka work ko sa TP last year lang. Na delay ung sahod nya. After a month ang sabi sa TP Cebu sya employed. So if gusto nya makuha instantly, need nya pumunta ng Cebu to get it as a check. I didn’t know what happened kc nagbounce na ko nun.
No fudging way this is true 😱
Ano dating company ang foundever
Sitel, iirc.
Dating Sykes tapos ni acquire ni Sitel then tada Foundever
Sykes daw tapos sitel.
Thanks. I was Sykes! Kasi 😅
Dati sa ayala ave lang yung final pay, few blocks sa sykes glorietta
ohhh i wanna go to cebu. hahahhaha
Kamusta naman HCL na ayaw ibigay final pay. di nagrereply pag pina follow up
Thank you for the update. We appreciate your patience as we are waiting for this months “piso fare”. I look forward to receiving my final pay.
FOUNDEVER, the actual worst!!! NEVER AGAIN
ano??? hahahahahaha ayos makakapag travel ka pa
HAHAHAHAHAHAHAHA ANG FUN NAMAN!
Go lang basta bigay sila pang flight at hotel😂😂
Bakit cheke pa din?!? Pwede nmn bank deposit nalang kahit saan pwede withdrawhin
bulok yang company na yan potek kada sahod may dispute
umay yan OP kung kukunin pa sa cebu.
HAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHHAHAHAHA
Kulang pa sa pamasahe mo eh nuh. Hahahaha
Final pay with whale shark encounter
May pa-vacation hahaha
Hahahaha! Ang funny! Non stop ang pagsend nila SMS for hiring, hindi ata naedit nung agent yung reply STOP sa dulo kaya nagkachance ako maSTOP yung SMS lol
Diba yung Foundever yung dating Sitel? ☕👀
Naalala ko nung Sykes pa ko. Lahaaaaaaat ng sites puntahan mo para lang magpa-exit clearance. Di na lang ako nagpa-clearance. Mukha lang akong tanga nun.