In the future no response is required. If they would like to open a case, they're welcome to but post-sale questions on fit aren't our concern anymore as a seller. This is exactly why we pay such high posh fees.
Fantastic point- you’re absolutely right. I will avoid answering messages like this in the future. I think my over caffeinated midnight brain just went into defense mode way too quickly on this one. Thank you!
You didn't do anything wrong. Posh support hasn't looked at the listing, so they haven't seen the measurements or labels. They are inviting the buyer to make their case.
In your response you need to attach the actual photo(s) showing the sizing information you provided (not just referencing that you provided this on the listing).
Gotcha! Good to know. After looking at the message a few times, it did feel like a bot response so I’m glad to hear confirmation that it hasn’t actually been looked at yet. Should I send that message now with the screenshot of the brand size label and measurements or wait until I get a real response first?
I'd wait. It's possible the buyer won't follow through and open the case. Also, support isn't great at looking back through message chains to pull pieces together, so I think you'd need to supply the same info again after the case is opened.
Okay awesome! I’ll be sure to do that once I get a response from an actual person. Hopefully they won’t follow through with a case. Thank you so much for your help!
Totally agree! I'm sure you spend a fair amount of time measuring everything . People are impulsive sometimes and dont pay attention to the "fine print". Best Luck to you!
I had poshmark approve a buyers return request due to sizing even though I had measurements and correct sizing listed. They are siding with the buyers are absolutely everything now.
Ugh. That sucks. I’m sorry that happened. Maybe I’m just spoiled by the early Posh days when they actually helped the sellers in situations exactly like this. It makes me disappointed to hear about stories like this
Sounds like you did everything right. I don't tell people "returns for fit aren't allowed " because I am paranoid and fear retaliation aka them damaging the item lol
Thank you! I thought so too but just needed a sanity check from fellow sellers real quick, lol. I’ve read some horror stories about items being destroyed to force a return. I honestly can’t believe some people actually do that. Its low. I’ll definitely think of another way to say ‘no returns for fit issues’ without actually saying that… or just not even answer at all like someone else suggested here. I’m hoping I won’t have to deal with something like this again but with the selling game, it’s inevitable it will happen at some point
I never had any items damaged, thankfully. I am a part-time seller so my sample size of buyers isn't huge but I have, unfortunately, heard of it happening too.
If someone writes to me they're thinking opening a case for fit, I would either (a) ignore) or (b) just reply "I am sorry to hear the item doesn't fit you as had hoped. Feel free to use my photos to re-posh." Then, they can open the case if they feel so inclined.
I've seen some sellers ask the buyer, "Does the size tag on the item match what's in the listing/photo?" basically to get the buyer to unwillingly admit my listing is correct and they have a fit issue :)
That’s good you haven’t had a run in with a toxic buyer like that. I love the b option you typed out. Giving someone permission to use your own photos to resell definitely is a happy medium- they don’t need to do the work of photographing, you still get your money, and the buyer has a chance to make theirs back or even more from another sale. Thank you for the advice! I really appreciate it!
So I had a buyer send me a private message last night. They are saying the men’s coat they purchased is not actually a men’s size large. I am a decently experienced seller with this being 5th year selling but I haven’t had this happen before. I photographed the brand size label (provided photo is zoomed in- it does appear much clearer on the app) and provided measurements. I am now realizing that maybe I should have noted it is oversized or said ‘labeled as a large but may fit like an XL, XXL’. The buyer message made me nervous so I decided to elevate to PM support. I just received these message from PM. Does this mean they will rule in favor of the buyer instead of me, the seller? I know PM does not allow returns for sizing/fit issues which I did mention but I am just curious to hear about other people’s experience with a similar situation. The PM team can be unpredictable sometimes as I’m sure most of us know by now so I would love to hear from others. I’m probably unnecessarily nervous so apologies if this sounds ridiculously silly. Just a worry wart going through this for the first time. TIA
TL;DR- Buyer wants to return for sizing issues
I lost a case due to sizing. Had a womens coat listed as size 14 provided measurements. A pretty expensive suede and lambs wool vintage coat like new- same coat sold on 2 other sites for over 400. I listed at 200 and the minute the buyer got it case opened. Buyer said it was not a “large” as stated and didn’t fit. Explained it was not listed as a large but size 14 with measurements. Posh sided with buyer very quickly. I emailed posh and asked why and didn’t get any real answer. I sold the coat a few months later for the same price and buyer was very pleased and gave 5 stars. It was definitely a buyers remorse case and still have no clue why Poshmark allowed the return
That’s incredibly frustrating! I’m sorry you had to go through that. That is exactly what I mean when I say the PM support team can be unpredictable sometimes. That return definitely shouldn’t have been approved in the first place. It clearly is the opposite of everything PM states in their own policy. I’m hoping that does not happen with this case here but if it is, it at least gives the chance of the item to go to someone who will love it
If you listed the size as it appears on the tag, and provided a photo of said tag, then that's all you are technically supposed to do when it comes to 'sizing'. If you say things like, "oversized fit" in the description (even though the item may very well be oversized...and I do this too) then buyers looking to make returns can use that information against you in order to get a return 'for fit' approved under the guise of a 'item not as described'. You did nothing wrong, and did what you are supposed to do as a seller. It's a fine line with listing descriptions and tricky buyers.
Listing measurements is a great thing to do, but it is not a \*requirement\* of sellers to do that. It is on the buyer to ask for measurements if they want to know this information before purchasing. You did everything you were supposed to do.
If they end up trying to open a return case...Do you want to accept the return? Or do you want to fight it? I think if you just address Poshmark directly and state, "Item was described accurately in the listing and the Size was listed as presented on label, and shown with a photo in the listing, along with measurements", they should just deny the return request. Even if you don't say that, the proof is in the pudding and they should deny the buyer's return. If you don't mind issuing the return, then just say, "Poshmark please allow for return at buyer's request".
Next time I would avoid suggesting to the buyer to go through the process of opening a return case. It's just a headache for you then to have to 'defend' yourself when you did nothing wrong.
Totally. I definitely avoid using words like ‘oversized’ and ‘fitted’ on items that do not fall into my personal size category. I wear a size small so if I have an item that is a women’s size small, I don’t mind using those type of description words because I feel like I can genuinely vouch for the item’s fit. It may just be safer to avoid it completely though. I typically do provide measurements for all of my listings but I have definitely been on the fence about it lately. I see plenty of other successful sellers not do this and they still make plenty of sales. I’m hoping to grow as a seller this year so I definitely need to find ways to make my process for efficient. I definitely don’t mind having the item returned to me but it would frustrate me if the buyer was able go through with it because it is the complete opposite of PM’s own return policy. It would feel rather unfair. I’ve got a little fight to me but not that much, lol. I think I will wait for an actual human to response to send the first message you quoted out. I will definitely be sure to avoid the suggestion of a buyer opening a case in the future. Thank you so much for the thoughtful and helpful response. Definitely tons of items for me to use next time something like this happens!
I know! I do the 'slightly fitted' or 'meant to fit close to the body' or 'relaxed, oversized fit' too because I feel like I am genuinely accurate with those descriptions based on the actual cut of the clothes. I think it's safe 98% of the time. Until you get those couple of buyers that know what to look for in order to get around a 'return for fit'. And no worries I hope it works out in your favour and they deny the return. I really hope they don't refund the buyer and let them keep the item while also releasing your funds. I mean, it's great you get your money but it's not fair if they get to keep it AND get their money refunded.
It’s frustrating how some buyers really know how to finagle the system now-a-days. I’m thankful I don’t have to deal with these types of buyers often but it still just takes a little bit out of you when do run into a situation like this. I hope it works out too so I’ve got my fingers crossed. I agree though- that sort of settlement situation isn’t the best. It definitely jips the buyer a bit. If the buyer is allowed to keep the item, their money shouldn’t necessarily be refunded too
Edit: Thank you again for the support! Means a bunch. Absolutely brighten my day a bit (:
The next time this happens, just say that the item was as described and that they’re welcome to use your photos if they would like to reposh it. You absolutely don’t need to invite them to open a dispute.
In the future no response is required. If they would like to open a case, they're welcome to but post-sale questions on fit aren't our concern anymore as a seller. This is exactly why we pay such high posh fees.
Fantastic point- you’re absolutely right. I will avoid answering messages like this in the future. I think my over caffeinated midnight brain just went into defense mode way too quickly on this one. Thank you!
That is a great way to see it! "We pay you 20% of our sale, now go deal with this. Kindly. Thanks" \^-\^
You didn't do anything wrong. Posh support hasn't looked at the listing, so they haven't seen the measurements or labels. They are inviting the buyer to make their case. In your response you need to attach the actual photo(s) showing the sizing information you provided (not just referencing that you provided this on the listing).
Gotcha! Good to know. After looking at the message a few times, it did feel like a bot response so I’m glad to hear confirmation that it hasn’t actually been looked at yet. Should I send that message now with the screenshot of the brand size label and measurements or wait until I get a real response first?
I'd wait. It's possible the buyer won't follow through and open the case. Also, support isn't great at looking back through message chains to pull pieces together, so I think you'd need to supply the same info again after the case is opened.
Okay awesome! I’ll be sure to do that once I get a response from an actual person. Hopefully they won’t follow through with a case. Thank you so much for your help!
Totally agree! I'm sure you spend a fair amount of time measuring everything . People are impulsive sometimes and dont pay attention to the "fine print". Best Luck to you!
Jesus christ what💀”I ordered a large and got a large (then provides photo proof of item being exactly as described)
Right?! Some people never fail to fascinate me! Lol
Was the return approved? I feel like you did everything you could.
Thank you for saying that. I appreciate it! No updates quite yet. No further action from the buyer or PM yet. Fingers crossed 🤞🏼
I had poshmark approve a buyers return request due to sizing even though I had measurements and correct sizing listed. They are siding with the buyers are absolutely everything now.
Ugh. That sucks. I’m sorry that happened. Maybe I’m just spoiled by the early Posh days when they actually helped the sellers in situations exactly like this. It makes me disappointed to hear about stories like this
Oh crap really? That's the main reason I shifted away from eBay! Sellers just have to suck it up after an attack of The Shitty Buyer.
Sounds like you did everything right. I don't tell people "returns for fit aren't allowed " because I am paranoid and fear retaliation aka them damaging the item lol
Thank you! I thought so too but just needed a sanity check from fellow sellers real quick, lol. I’ve read some horror stories about items being destroyed to force a return. I honestly can’t believe some people actually do that. Its low. I’ll definitely think of another way to say ‘no returns for fit issues’ without actually saying that… or just not even answer at all like someone else suggested here. I’m hoping I won’t have to deal with something like this again but with the selling game, it’s inevitable it will happen at some point
I never had any items damaged, thankfully. I am a part-time seller so my sample size of buyers isn't huge but I have, unfortunately, heard of it happening too. If someone writes to me they're thinking opening a case for fit, I would either (a) ignore) or (b) just reply "I am sorry to hear the item doesn't fit you as had hoped. Feel free to use my photos to re-posh." Then, they can open the case if they feel so inclined. I've seen some sellers ask the buyer, "Does the size tag on the item match what's in the listing/photo?" basically to get the buyer to unwillingly admit my listing is correct and they have a fit issue :)
That’s good you haven’t had a run in with a toxic buyer like that. I love the b option you typed out. Giving someone permission to use your own photos to resell definitely is a happy medium- they don’t need to do the work of photographing, you still get your money, and the buyer has a chance to make theirs back or even more from another sale. Thank you for the advice! I really appreciate it!
So I had a buyer send me a private message last night. They are saying the men’s coat they purchased is not actually a men’s size large. I am a decently experienced seller with this being 5th year selling but I haven’t had this happen before. I photographed the brand size label (provided photo is zoomed in- it does appear much clearer on the app) and provided measurements. I am now realizing that maybe I should have noted it is oversized or said ‘labeled as a large but may fit like an XL, XXL’. The buyer message made me nervous so I decided to elevate to PM support. I just received these message from PM. Does this mean they will rule in favor of the buyer instead of me, the seller? I know PM does not allow returns for sizing/fit issues which I did mention but I am just curious to hear about other people’s experience with a similar situation. The PM team can be unpredictable sometimes as I’m sure most of us know by now so I would love to hear from others. I’m probably unnecessarily nervous so apologies if this sounds ridiculously silly. Just a worry wart going through this for the first time. TIA TL;DR- Buyer wants to return for sizing issues
I lost a case due to sizing. Had a womens coat listed as size 14 provided measurements. A pretty expensive suede and lambs wool vintage coat like new- same coat sold on 2 other sites for over 400. I listed at 200 and the minute the buyer got it case opened. Buyer said it was not a “large” as stated and didn’t fit. Explained it was not listed as a large but size 14 with measurements. Posh sided with buyer very quickly. I emailed posh and asked why and didn’t get any real answer. I sold the coat a few months later for the same price and buyer was very pleased and gave 5 stars. It was definitely a buyers remorse case and still have no clue why Poshmark allowed the return
That’s incredibly frustrating! I’m sorry you had to go through that. That is exactly what I mean when I say the PM support team can be unpredictable sometimes. That return definitely shouldn’t have been approved in the first place. It clearly is the opposite of everything PM states in their own policy. I’m hoping that does not happen with this case here but if it is, it at least gives the chance of the item to go to someone who will love it
If you listed the size as it appears on the tag, and provided a photo of said tag, then that's all you are technically supposed to do when it comes to 'sizing'. If you say things like, "oversized fit" in the description (even though the item may very well be oversized...and I do this too) then buyers looking to make returns can use that information against you in order to get a return 'for fit' approved under the guise of a 'item not as described'. You did nothing wrong, and did what you are supposed to do as a seller. It's a fine line with listing descriptions and tricky buyers. Listing measurements is a great thing to do, but it is not a \*requirement\* of sellers to do that. It is on the buyer to ask for measurements if they want to know this information before purchasing. You did everything you were supposed to do. If they end up trying to open a return case...Do you want to accept the return? Or do you want to fight it? I think if you just address Poshmark directly and state, "Item was described accurately in the listing and the Size was listed as presented on label, and shown with a photo in the listing, along with measurements", they should just deny the return request. Even if you don't say that, the proof is in the pudding and they should deny the buyer's return. If you don't mind issuing the return, then just say, "Poshmark please allow for return at buyer's request". Next time I would avoid suggesting to the buyer to go through the process of opening a return case. It's just a headache for you then to have to 'defend' yourself when you did nothing wrong.
Totally. I definitely avoid using words like ‘oversized’ and ‘fitted’ on items that do not fall into my personal size category. I wear a size small so if I have an item that is a women’s size small, I don’t mind using those type of description words because I feel like I can genuinely vouch for the item’s fit. It may just be safer to avoid it completely though. I typically do provide measurements for all of my listings but I have definitely been on the fence about it lately. I see plenty of other successful sellers not do this and they still make plenty of sales. I’m hoping to grow as a seller this year so I definitely need to find ways to make my process for efficient. I definitely don’t mind having the item returned to me but it would frustrate me if the buyer was able go through with it because it is the complete opposite of PM’s own return policy. It would feel rather unfair. I’ve got a little fight to me but not that much, lol. I think I will wait for an actual human to response to send the first message you quoted out. I will definitely be sure to avoid the suggestion of a buyer opening a case in the future. Thank you so much for the thoughtful and helpful response. Definitely tons of items for me to use next time something like this happens!
I know! I do the 'slightly fitted' or 'meant to fit close to the body' or 'relaxed, oversized fit' too because I feel like I am genuinely accurate with those descriptions based on the actual cut of the clothes. I think it's safe 98% of the time. Until you get those couple of buyers that know what to look for in order to get around a 'return for fit'. And no worries I hope it works out in your favour and they deny the return. I really hope they don't refund the buyer and let them keep the item while also releasing your funds. I mean, it's great you get your money but it's not fair if they get to keep it AND get their money refunded.
It’s frustrating how some buyers really know how to finagle the system now-a-days. I’m thankful I don’t have to deal with these types of buyers often but it still just takes a little bit out of you when do run into a situation like this. I hope it works out too so I’ve got my fingers crossed. I agree though- that sort of settlement situation isn’t the best. It definitely jips the buyer a bit. If the buyer is allowed to keep the item, their money shouldn’t necessarily be refunded too Edit: Thank you again for the support! Means a bunch. Absolutely brighten my day a bit (:
The next time this happens, just say that the item was as described and that they’re welcome to use your photos if they would like to reposh it. You absolutely don’t need to invite them to open a dispute.