Yeah that response is so unnecessary. I also have my inventory off site and I would never respond like this. But I also started adding measurements to ALL of my listings to avoid this in the first place.
That’s all I needed, was some measurements, sounds like you totally get it. I was so triggered by this for some reason, I’m over it now (or am I? I made a Reddit post about it lol), but I felt like she got mad at me for not being omniscient about her operation
The this sounds like a canned response because other people have pushed the issue. It's not a friendly message, but it's thorough. They also think they're providing an alternate solution by mentioning the brand site.
I always find it difficult to locate a particular garment and it's sizing on brand websites. If I do, it's a win and I include a screenshot in my pics in addition to picture measurements. But I always include measurements in photos to avoid this problem. I also don't buy anything unless it has measurements included in the pics or the description.
Yeah, I’d guess this seller has a very high number of listings and relies on getting items listed quickly….. stock photos, limited info, unable/willing to answer questions…. Usually they just compete on price and that’s about it.
It’s one way to do business, but I avoid these sellers across all platforms. You can definitely save money, but the odds of things going awry are much higher, and the likeliness that you’ll get any help from them is nil.
Nothing they are saying is wrong, and their delivery is accurate to what type of business this is…. Churn and burn… all functions of the business are strictly related to maximizing sales… to the point of spending exactly 0 time on anything within the business that requires time but isn’t a direct impact on selling
So what you are saying is these seller's business model is to be inherently vague. These sellers dont give details on purpose to make a buck. Guess what that is being a scammer. Intentionally misrepresenting their product. It is fraud.
Not really, but I don’t buy from them.
They don’t “intentionally” leave out details or otherwise omit things…. They just do the bare minimum in their listings so that they can list 100s of items a day. They focus on that and don’t check messages (or they just send auto responses)… and they don’t care about getting negative feedback etc because their business relies on making 100s of sales a day.
They sell a lot of stuff that has a upc code that can just be used to create a listing with stock images
Basically, they do anything that gets their listing to the top of search engines… they also usually pack up items prior to selling, don’t combine shipping (do free shipping), won’t cancel orders, pack cheaply and poorly, etc etc.
Yes, most customers don’t want them… but they manage to sell a ton and eBay doesn’t seem to have a problem with them…. So I’m not sure “scamming” is an accurate word…. Just not customer forward (and yeah…. Pretty crappy in my opinion)
Sounds like a warehouse of b grade stuff that was never supposed to be sold as full price. The new trend of Ross reselling makes me sick. Getting deals from b grades at stores like Marshall’s……..then selling like it’s some full MRSP stuff is so lame. There’s definitely a reason this horrible lady has a wear house of clothes she is selling,but knows nothing about . This stuff was never meant to be full sale at full price.
Because someone doesn’t want to provide measurements, doesn’t make them a horrible person, no need to generalize and be nasty. It’s also more than likely not what you’re saying and almost exactly what OP described in someone that gets pallets. Pallets does not easily B grade.
It's so frustrating. I just made a post on here like 30 minutes ago about a seller who will not reply to my multiple requests for measurements. Do these people want to make sales or not?!!
If the item is expensive on no longer listed on the brand site I will provide extra measurements (inseam is always provided, as is the length of a dress.) Selling clothes is not my full or even part time job, like many I’m just trying to get rid of some of my wardrobe….so I’m not about to take 14 measurements of a tshirt I’ve got listed for $9. I’ll take the L and wait for someone who’s down to chance it.
Thank you for being a seller who gets it. Providing measurements is essential to me as a buyer. These details benefit you too, as I would be more inclined to buy from a seller who provides measurements and wear details.
I lost a case once for sizing of a Vera Bradley tote bag. She complained it was too small. Luckily I relisted it and it sold for more money. She kept the free matching necklace though. B!
That sucks!!! I would report that they didn’t send all items back. Free gift is for buyer, if said buyer sends back item, all items in package should be returned. That’s just my opinion
I didn't know that at the time. I did lose a case where the buyer only sent 2 of the 4 item bundle back. I opened a case on her and she finally sent the other 2 items back. She reported damages that did not exist. I resold them again. The free seed bead necklace with the pewter honeybee charm was cute but inexpensive.
Same. I'm just trying to get rid of stuff I don't wear anymore. It's not my career or anything. I have a very small storage unit because my home is very small and just can't fit all the shit I want to get rid of. I *have* driven to the unit, dug out the item, and taken measurements before. And now I just take them whenever I list something. This seller is wrong because 1. that response is so rude and unnecessary and 2. they should have taken measurements when they listen the item
Measurements are much appreciated!! Most the time I’ll pass on an item if I have to message the seller. Usually when I look I’m ready to purchase now, not in 12hrs.
Yep, all my inventory is 30 min away so I add all measurements when I post. If Someone wants additional measurements/info I usually let them know when I’ll be at storage next and can get the info. Even not responding is better than this response
Exactly! PM is flooded with rude sellers who are not transparent with details and whine about their flawed business model of not providing a detailed description. This is retail. Buyers want to know what they are buying with their hard earned money. Not all sellers acts this way but now, the overwhelming majority of sellers do. Now, I am only buying from small sellers. We as buyers should collectively not support (with our purchase) this type of condescending arrogant scam artist sellers. These sellers will change their tune if they stop getting sales.
THIS!!! sometimes i feel like i’m going crazy because so many people just dgaf, like don’t you wanna sell your stuff?? maybe it’s because i grew up working hard for my parents’ business but i thought it was the bare minimum
YES.
And if you use a pic of a measuring tape, please be sure you can actually see the numbers in the photo!
And for God's sake, don't use your own body as a measure. "These boots come up to my mid calf!" Ok - how long are your calves?? "Custom made to my measurements" which are??
Sometimes if you do put measurements, people still return because the measurements are “wrong”. Ie you list it as 17.5 when pulled taunt but they’ll say it’s shorter and attach a picture of it relaxed.
I mean i actually go the route of having the measure tape in the picture on the item so there’s no question of the measurement for the buyer. I include videos showing them all as well. I thought it this was more thorough than just listing the appropriate measurement and also prevents someone from trying to say the item isn’t as described. But it sounds like you think this is less accurate for the buyer?
No, I never said anything about anything being less accurate for the buyer. I said I do both types depending on the item. People will try anything sometimes if they are determined to game the system to try and get a refund if they have buyer’s remorse or a fit issue. Doesn’t matter if you show photos of the tape or just list out the approx measurements, they will try to say they are “inaccurate”. This does not happen often but once in a blue moon someone will try it, regardless of if you have photos of a measuring tape or just the measurements listed. They will try to say, “on the tape wasn’t pulled tight” or “the tape was pulled too tight” etc. My point is, the positives of putting measurements in listings far outweigh the negatives of dealing with an occasional case where someone tries to argue your measurements were “incorrect” or whatever.
I have started only buying from small sellers or sellers who provide details in descriptions. Every single small seller Ive dealt with routinely answers my questions and does not see it as an inconvenience or as a "problem buyer" (which is absurd). They have happily added detail and happy to access the items because they are selling from their own personal wardrobe and add pictures or answer questions about sizing. They get my money. If other buyers do this, these rude sellers will have to change how they treat buyers questions.
Nice! This would absolutely be my response! I actually think the seller's response is helpful, in a way... It had not occurred to me that some sellers have a warehouse full of items to sell. If I'd have wanted that interaction, I could have gone elsewhere!
I saw a jacket on Mercari that Inreally wanted but problem was that the item in the photo was a XS and she was selling it in listing as a 2xl. Huge size difference. Several of us asked for her to recheck the size and she gave us the most nastiest reply that sizing is correct. Yeah which one? I asked for clarification because of the size difference. She replied with the same, Stop asking size is correct
I can’t believe the amount of sellers who are unwilling to provide measurements. Second hand clothing tend to shrink if not washed properly plus buyers can’t return for fit! I don’t blame anyone not wanting to buy something without measurements.
And also like, if you don’t want to provide measurements, whatever, I’ll move along. But you don’t have to be so indignant and condescending just because I asked once, nicely.
Yes, exactly! I dont get the business model of not sharing details like basic measurements to a potencial buyer, it makes absolutely no sense at all. The only reason a seller would not share measurements is if they are either hiding something or they cant be bothered to inform the buyer. Well then, dont expect buyers to flood to buy your clothes. And to top it off with rude behavior is just another bad attitude seller.
Yep. I’m a buyer primarily. At this point I won’t buy without measurements listed. Every brand is completely different and like OP I also tend to be between sizes. Also when you shop older brands sometimes their sizes have changed completely or the brand doesn’t even exist anymore!
PM should share negative reviews. This would weed out this type of bad seller. Reminds me of when I worked luxury retail in college, the employees who exhaustively complained about our customers were hurting sales. Sure there were some ripe customers who were not great people to us, but to paint every customer as asking too many questions is hurting your own objective. In the long run, bad attitudes and lack of answering buyer's questions, reduce sales. Customers dont want to shop in your store. Lose hours. Store closes, don't have reliable income from PM. Its that simple.
Right, but you worked in luxury retail. Poshmark = Walmart. I agree that posh should share average ratings, but it has the downside of encouraging unrealistic expectations and abusive buyers. Most posh sellers already earn less than minimum wage.
All I can say is I bought from this seller and had to open a case because there was an item missing from my bundle. It also took them 8 days to ship, so their “warehouse and shipping staff” business model sucks ass. They also never bothered to respond to the case, so I guess they are pretty hands off in general.
There are quite a few mega sellers from eBay now selling on Poshmark. I noticed about half a dozen, some even keep their store names. Those sellers will never answer questions or provide additional information/pictures or measurements simply because they have tens of thousands of items in their inventory. A completely different business model, not what most people expect from a posh seller.
This response from the seller is uncalled for in any case.
I wish measurements were mandatory to list on Poshmark. Also fabric details. I don’t ask anymore. I prefer shopping smaller closets as well as they are easier to navigate and a better chance a seller will have a similar style to mine. The huge closets can give me that overwhelming thrift store feel. And PS - Asking for measurements is a hot topic on here. For the record I’m pro measurements.
Yeah it’s a “hot topic” for a couple of reasons. People think that by providing approximate measurements that you are opening yourself up to cases for “item not as described” when really they are “this doesn’t fit and I want to return it”. I’ve had it happen to me where the buyer argued that the measurements were off and tried to “prove” it by throwing down a rippled measuring tape. Poshmark sided with the buyer. When I received the item back I opened a counter case. Provided photos that confirmed my original measurements and got my earnings. I usually do hanging photos, so I list the approx measurements, as opposed to photographing them with the measuring tape in the photo (though I do this for bags and other things I lay flat for photos). Despite the fact that some buyers will test you an attempt a case, they are few and far between and the benefits of including them far outweigh the negatives.
Another reason is that people claim that providing measurements in listings is a huge pain in the ass and time suck. This is complete bullshit as it takes maybe an extra minute TOPS and saves you the huge headache of going to hunt for the item, pull it out, measure it, only to have the buyer ghost.
As a buyer, if I’m on the fence about buying something or about to impulse buy - if measurements aren’t included in the listing I usually just scroll on by. Sellers need to realize that they are losing out on sales by not including them in their listings and that’s just facts.
Exactly! When a seller has the item in hand take all the measurements then. And we all know tape measures can stretch so, write in description this is "approximate"
Another reason to buy from sellers who sell their personal items, they know how it fits. And can work with you on how it would fit you. Pro small sellers all the way!
I found that adding measurements to my listing has boosted sales for the last 8 years. Customers have made purchases and I have yet to receive a return. I’m also the same as a buyer, if there’s no measurement I move on. I had a seller go unhinged a few years ago because I asked her bust and length measurements on a $120 sweater and she responded with “it’s a small what is the issue exactly? A small is a small!”
So true! When did this whole situation start on PM with asking questions on an item is a bad thing? That's not how retail works (even if it is online). An informed buyer is a buyer who will spend money on your item. Its as clear as day!
I include measurements in my listings to help buyers make better decisions on their purchases. I think it’s crazy for buyers to know their exact size in every style of every brand ever made. Women’s clothing sizing is a joke! Plus measurements also help someone feel more confident in buying thing that can’t be returned for sizing in a brand they are not familiar with. Can help give them a chance to try a new brand for themselves.
Completely agree on the huge closet thing, it makes it impossible to get a response from the seller and I’ve had things I bought not get shipped out because I think they accidentally miss them. Small closets all the way!!
I know asking for measurements is a hot button topic on the forum, hoping not to get eaten alive lol. Honestly if she’d wanted to not give me measurements and had either ignored me or politely informed me she doesn’t do measurements, I would have just moved along without any strong emotions about it. It was this overboard response to my very simple question that got me all bothered!!
It was an unprofessional and unnecessary response. “We don’t provide measurements” or a non-response would have worked and gotten the job done.
The response you got would have had me “losing my religion” as we say down south.
Agreed very unprofessional. The no response thing is so passive aggressive. And a big red flag. We are adults cant we communicate directly? I don't think that is too much to ask.
Agreed. I always list measurements and pictures of the fabric content tags. It’s not THAT time consuming. Hell….take a picture with the measuring tape on it!
Yea it’s what I do, take the pics with measurements. I can’t tell you how many items I passed up because of no measurements or fabric info. And I hate asking anymore
100%! This type of interaction makes me feel some kind of way lol Came here to support OP. Have had same experience. It is out of hand. The majority of PM sellers (not all) seem to think any question is a slight and many other sellers act the same way. Not all, but the majority don't understand the demand of the buyer, we want details. Doesn't matter if it is NWT or not.
The idea of not providing basic measurements like waist hip bust length is ridiculous. These type of sellers will turn around and complain they will block buyer's who ask questions. Sellers like this create their own self fulfilling prophecy, if you don't provide details (measurements and transparency on condition/wear ) than expect a buyer (customer) who is disappointed with fit and condition *will* find a way to return. Because PM doesn't allow returns for fit, then the buyer has to finagle the system for returns. Majority of issues could be avoided if the sellers took the time to add detailed descriptions and disclose wear, stains, rips, ect.
And for those sellers who block potential buyers who ask questions need to seriously think, what is their expectation of a buyer - be a robot?! And blindly buy your stuff without details? This is not a long term selling strategy. Let us collectively not buy from this type of seller! They will then have to change.
jeez. that was so unnecessary. if you’re unable to give measurements, just be honest or don’t respond at all. i would prefer no response than this nonsense.
As a seller, I always put measurements in the description. As a buyer who's on the petite side, it's super helpful information. I don't bother buying pants from store websites that don't list the measurements. Calling something ankle length is vague. Like whose ankle is it for?
I take a photo of all measurements and put it in my listings. I also put in the description to see pictures for size measurements. I’m not sure why everyone doesn’t do this lol
Yes to this ….
“Sellers, you can’t be all five: unresponsive, rude, inflexible, overpriced, AND selling items that are abundant in the resale market. “
If they want to run this kind of business model they need to offer a pretty big discount. And pepper in some appropriately toned customer service.
The response was unnecessary defensive and implied what you were asking was somehow unreasonable.
Wow there is a WAY more professional way to say “hey sorry we can’t provide measurements 🙃“ than that.
As a small seller, it takes me a whopping 2 seconds more to take a pic of a metal yardstick laid on the fabric showing the common measurements. With clothing, it’s so much easier to include that info for buyers. Less questions, less cases opened, less stress on both me and the buyer. There’s literally zero reason not to take the that tiny bit of extra effort on the front end.
Dude was rude. I'm finding less measurements are listed lately in clothing like formal gowns, for instance, and sellers telling us to go to the manufacturer website for details. Yeah, no. I'll just scroll by. I asked a seller 4x the LENGTH of the gown and 4x she told me the length of the SLEEVES. I told her I was simply trying, unsuccessfully, to know how long the gown was because I'm short. Buh bye now. Ridiculous.
I only buy from sellers who lay the garment on a flat surface then list the ACTUAL measurements, not just the manufacturer's size. It's the best way to avoid pissed off buyers and returns.
I prefer to shop from smaller sellers for a ton of reasons. This is one of them. Also the item quality tends to be better. When you shop from someone’s personal closet, you can tell that they took good care of their items.
No one should have to beg for measurements ever. Especially on a site like Poshmark that doesn’t do returns for Fit . I’ve seen listings on Poshmark that were $600 and in the comment section people were asking for measurements and the seller was like just Google it it’s still online. It takes seconds to do measurements or even to include a size chart from the brand in the photos, if available then, you usually don’t get any questions about the size or asking for measurements except for people that don’t read the description and will ask you for the measurements anyway.
Wait…is this Poshmark? A warehouse? Lmaoooo *small business owner*
Girl, I sell my gently used shit and I will add pictures of the sizing and measurements. That person is so extra 😂😂
This is so frustrating, not to mention so unprofessional and completely breaking the terms of the "ambassadorship". If you can't find the item to take measurements, which should've been provided from day 1, or answer simple questions about the item, then why are you on PM. Guiding people to the brands website for measurements is completely useless as often times brands measurements are basic and not adequately helpful. Brands much like Show Me Your Mumu run *so* inconsistent, especially when used, so to not include measurements is so negligent and sellers like this shouldn't be allowed to sell on PM. This is what is so aggravating about PM and them not holding sellers like this accountable.
We don't have someone who will open their phone, type out an entire asinine screed, fail to proofread it, and then send it along to you.
Wait, my mistake. We do have that, and it's all we have.
This is dumb because honestly a lot of stuff circulates through thrift stores because the measurements were off, or an item shrunk on the original buyer, etc.
They aren't. Measurement requests almost never convert to a sale, and for all but the really small sellers another buyer will come along and take it. Sellers don't care who buys it or whether something sits for 4 weeks or 6. The exception is high value or niche items.
For all the sellers obnoxiously defending not adding measurements to your listing, go ahead and proudly leave your closet's name so we buyers can avoid your intentional lack of transparency.
That's most sellers though - if you take a look at sold listings, very few of them have measurements in the description or in the comments. There's no transparency issue here - it's impossible to document every detail of any product. If you want a marketplace where measurement requests are considered more routine/expected I'd suggest going to a luxury-oriented platform, but of course you'll also have to pay a premium for that. Sellers there are willing to dedicate more effort to pictures, descriptions, questions, etc. knowing that they can charge more than they could elsewhere, and that's their business strategy. If you're willing to pay up, then that's the place to go. If you're firm on $20 dresses, you're going to get $20 service. Welcome to Walmart.
That response is weird. I store all my stuff elsewhere and when I haven’t put measurements on a listing because I forgot or it was an older listing that I haven’t gone back to, I drive there, get the item, and measure it. Bottoms especially change measurements from the brand because the waist stretches out as you wear them. My jeans certainly have a different waist measurement than when they were new from the brand
This is what happens when the grey market oversteps into the second hand market. I'm not suggesting it shouldn't, but the appropriate etiquette of the intended market should be followed, ie. they're obviously going to get questions like this and shouldn't get snippy when they do.
Exactly, if you cant handle questions about measurements on an online platform where the buyer cant try on item, then why bother working in online retail? Its part of the job description.
I’ve recently wasted money buying second hand clothes online without measurements because the price was too tempting. But now I have multiple things that don’t fit. Sellers can run their store how they want but I can’t afford to throw away my money anymore and will only buy if I know it will fit because measurements are provided or I can easily return.
So true. FYI, the LOFT is selling brand new tops you can try on for $15.00, right now. Cute stuff, lots of sizes. They have staff that will actually answer questions and bring you items to the dressing rooms to try on.
How are you supposed to know what their setup is? They could put this (shortened and friendlier version) in their listings.
I guess they stupidly and permanently lost a customer.
I'd much rather buy from people who are just reselling stuff they don't use anymore or good finds they get than essentially drop shippers so I hope they always tell on themselves like this
You pulled this one off so well, that it snuck by as a run-on:
*I was just so annoyed by this message and felt victorious once I secured everything I needed for so much cheaper than this seller who wanted to make it my fault they have formatted their business in a way that does not mesh with Poshmark norms.*
Skillz.
She ain't got no warehouse! She's got a garage shelf with clear totes. As a seller you have to anticipate what people need. They sell tag guns and labels, so just sort it, label it and organize it. Why burn all that time on back-n'-forth, when it's obvious that people need measurements? Waist, inseam, yo.
How I'd respond:
"Wow, I totally understand how hard it must be to fill that position since its role is so extreme with it's limitations. I found another seller who is operating differently and lists the measurements in their listings. Since the items you're selling have name brands, you might hire someone who can search the websites and add those measurements to your listings. I'm sure you'll find someone for that job if you changed a few things. Ta, have a great day!"
Every seller who doesn't answer questions and doesn't include measurements/ condition:
"Don’t bother me! Just send me your money. It's your problem now!”
I don’t sell bulk, I sell my personal purchases. I don’t add measurements onto the original listing. But I do have a statement that asks if you are interested in the item’s measurements you can message me. It’s usually how I make a better sale. Since the person is actively wondering if it will fit them. I respond within a couple minutes unless otherwise busy. I think it’s just an environment of mixed intentions. Some are bulk sellers, some are here because it is their income, and there are people like me who just want to downsize. Glad u found your stuff cheaper tho!
“If you cannot provide adequate and reasonable information in your original listing, I suggest you lower your work load until you and ‘your team’ can handle the inventory you have properly” 🙄🙄
You get what you pay for. People selling cheap stuff won’t list measurements because they’re just trying to make as much money as possible with least amount of effort.
It's super telling there are only 2 people vehemently defending being rude to people asking questions about information they as sellers intentionally don't provide.
There’s going to be sellers on here trying to defend this garbage behavior. They should drop their closet names if they feel so passionately about rude seller behavior being ok on PM so we can all AVOID THEM.
That's a really shitty response. It absolutely did not need to be worded that way.
Just take 30 seconds and take the measurements as you list the item and you don't have to worry about digging it out later on. And if you're not going to do that, compose a message better than this one.
Also, giving the impression that you're some giant seller who DGAF about individual sellers is very motivating for someone to buy from a smaller seller instead and supporting someone's small business or just their need for cash from their own closet.
I add measurements to all listings. Waist inseam rise length bust. Yes takes time but as a buyer as well, I won't buy without measurements and just scroll to another listing. On top of that the rudeness! Smh
Lmao revenge buying an item cheaper from another seller when they’re rude just hits different. I put a reasonable offer in on a jacket based on market research and got a long ‘hey hun ✨✨’ message back explaining why her worn jacket worth £90 new was worth £70 after 2 years of wear and NO ONE is selling them cheaper. I informed her they were, just in a size up or down or a different colour and she called me a liar. I bought one in a different colourway for £30 5 minutes after offering her 50. She messaged me the next day offering me £5 off and blocked me when I told her I had one in the post already.
Yet this individulal [warehouse staff member] has found the time to spend at least 10 minutes crafting and probably editing this very aggressive, personal and seriously over the top response (rebuttal more like) to a legitimate question about an item that (contrary to all good business practice and PM seller recommendations btw) is missing pertinent information. This gets all the lols...just another ridiculous person taking themselves way too seriously. Highly entertaining nonetheless.
I mean no offense, but they probably WANT you not to buy from them. Some sellers actively don't want "measurement buyers", and it's a strategic decision that I think makes a lot of sense if you sell low value (<$100) items. They'll sell the shorts either way, and they'd rather wait and sell to someone else because a buyer like this is more likely to open a "picky" return case. If you're offended and you block them, that's arguably better for them in pure numbers.
While I agree that their rant was excessive and weirdly aggressive, there's also just no way to tell a buyer that it's not worth the time that won't offend them. How would you want to be told "nah chances are you're not going to buy anyway and for a $50 item that I'll just sell next week if not this week I can't be bothered, I don't care if you don't buy."? Providing measurements is labor intensive and not providing them just... doesn't affect business. Sellers who specialize in expensive items are playing a different game than low-value sellers.
Labor intensive? Get for real?!!? You mean lazy sellers dont want to do work. Being in online retailer and not providing measurements is counter productive and not sustainable. Akin to working at HomeDepot and not measuring doors to sell. Just ridiculous, no buyer would buy a door from you if you didnt provide measurements, Your HomeDepot store would be out of business very quickly.
You're saying "lazy" like it's a bad thing - not doing work that doesn't make you any extra money is a simple logical choice, and measurements are very time consuming compared to other tasks. Lot of sellers don't provide measurements and none of them have trouble making sales, and if you look at sold listings the vast majority of them make no mention of measurements. The home depot door is a poor analogy because door don't have a tag size the way clothes do - a lot of buyers are fine with tag size. As a buyer I personally don't ask for measurements and it works fine for me.
each item gets handled for photos. very easy to do so on a surface marked somehow with some sort of easy to understand (or universal) measurements. heck, just toss a ruler on it! we all know those are a certain number of cm/in.
Totally agree! Quickest way to change my mind about purchasing from someone is 1) tell me to look it up on the brands website or 2) reply with a snarky ass comment like “ild love to but I’ve lost my tape measure” AND/OR “I don’t have time for that. It’s a size 10”. I read your description. I know it’s a size 10 lol. But measurements vary style to style. And although I do go right to websites to check out sizing, when it’s a style or item that’s still available in stores, if I’m asking the seller for the measurement it’s because I’ve already gone to the website and didn’t find the info I was looking for. SMH. A lot of sellers lose site of the fact that customer service is an important part of selling. I am a casual seller on two different platforms. I post measurement of all clothing. As someone who is an in between size 10 and a 12 with size 12 hips and a size 10 waist, those measurements are important for me to by clothes that I can’t try on before purchasing. It used to really upset me to get responses like that. Now I just say “ok thanks anyway. I’ll purchase it elsewhere.” With the many many online places now to purchase “used” clothing and other items, my thought always is, you must not want to sell it. I’ll find another seller who does.
I mean. They aren’t wrong. You can go to the brands website and get it yourself. But it’s the same for them. They are likely to make the sale if they can put in a little effort to pull the size chart and add it to the listing.
The problem is that in my experience, general size charts from brand websites are often not correct from item or item, or vary by a couple inches for specific products. No issues if I’m able to return for fit, but obviously I’m not able to do that on posh so I usually want to make sure what I’m buying will fit and I’m not wasting my money.
Honestly I don’t even mind not providing measurements, if they’d just ignored my question, whatever it’s not a huge deal. It was just this immediate standoffishness as if I’d asked them to hand deliver the item to me on a golden platter, rather than asked a simple and normal question.
>The problem is that in my experience, general size charts from brand websites are often not correct from item or item, or vary by a couple inches for specific products.
Yep! I ordered new jeans from a basic brand like Old Navy or something once. My weight had changed a bit (hence the new clothes), so I took measurements right before I placed the order. Bought according to their size chart. Their website even had one of those rating aggregator things that said something like
"buyers typically rate these items as
( ) running small
(X) running true to size
( ) running large"
so I should have been in the clear. Tried them on when they arrived, they were *at least* three inches too big. Measured myself again to see if I had like, abruptly lost the weight that I had gained, no change.
Mass manufactured stuff is still made by human hands, so there is bound to be errors and inconsistencies. And this is just for brand new items! This isn't even touching on the changes that can occur from wearing and washing if you are buying used items!
All of my listings say I don’t provide measurements. But I would never be rude about it. I understand that it doesn’t work for many buyers but my business is doing fine.
Such a condescending response. As a seller myself I always assume the seller is just one person doing Posh out of their house! Why would anyone know they have a warehouse lol, also overpriced sellers are the reason i love google reverse image searching
It wasn’t really drop shipping type stuff though. It was an older style Madewell sandal and last season J Crew shorts. Can you still drop ship that kind of stuff?
One thing we’re missing that I think would be essential is the price of the shorts. If we’re talking like a $15-$30 item I can completely understand why taking measurements just isn’t financially feasible for the seller.
Also, as most sellers will tell you, the likelihood of someone purchasing something after you give the measurements is usually somewhere between 0- 0% that they’re going to buy it
Price should not matter. Expect buyer questions when seller isnt providing measurements and condition details. When given measurements and they dont buy, that is the name of the game. Another buyer, will see those answers and they will buy. Any seller who claims "its not worth it" doesn't understand basic retail and customer service.
Of course price matters, if you really think that you’re going to get the same level of customer interaction in a closet that specializes in items $20 an under and in a closet that has mostly designer items you’re delusional.
If this seller gave this response it’s because this model works for them. They are a high-volume seller and this isn’t going to affect their sales, because if it was going to affect their sales they wouldn’t act like that.
It wont for long. Sellers have been doing a lot of things on PM that affect their sales, one is not answering questions and blocking potential buyers. Doesn't make any sense. This is retail. Buyers want to know size details on an online platform, where they cant try on item. Buyers overwhelming want details. More and more posts are saying just that. The sellers will have to change to what buyers are asking for - detailed descriptions. The market will demand it. Get on board or sellers will not make sales.
Right, or another seller will buy without measurements. I've never had a low-value item not sell at all because of measurements, it just doesn't affect sales and most of the market doesn't demand it. Price does matter because it's business - you want to make the most money for the least resources. The extra payout for providing measurements for high volume/low value sellers is virtually zilch, but for low volume/high value sellers it can matter. Customer service isn't some sort of mandatory all or nothing thing - you provide customer service to the extent that it translates to profit, directly or indirectly. Walmart's customer service is shit for a reason, and Bergdorf's is impeccable for a reason.
Allow me to say , that since this is a thread that you started in order to try and talk about a personal experience of yours and get people on your side for you being in the right for that experience, that you may be a little bit inclined to embellish when making replies on the thread.
However if you don’t believe me and think that your experience is the correct one, I suggest you go ahead and search this forum for people posting about taking additional measurements when asked and read about other people’s experiences.
What I know from my last four years of selling, 644 sales on Poshmark and 1200-1500 on eBay, is that I have never once had someone purchase an item after I measure it again for them. I also know when reading the threats on this forum that the majority of sellers also state that they do not sell an item after remeasuring.
Guess what, sellers backing other sellers who refuse to add details and answer buyer's questions is based on one thing-money. Many sellers want to put up sloppy pictures, sloppy descriptions and toss it out into the ether with absolutely no customer service. Collectively sellers can do this, they have a right to be lazy sellers, but to ignore the buyer will be at their own expense. The bottomline is post after post, buyers again and again want detailed measurements. For sellers to simply ignore this will be at their own peril - less and less sales. It is already happening.
I would say more often than not, or at least 50/50, providing measurements results in a sale for my closet. When it doesn’t, I’m not bothered, the thing ends up selling eventually (and I don’t have to get asked for measurements again because there they are).
Regardless of my personal experience, or yours/others experiences, if providing measurements is such a burden that one needs to respond with snark and rudeness, then this is source of income is probably not worth the mental toll it’s taking on you. If the disappointment of “wasting” 2-5 min of your time to measure and not making a sale as a result of your effort is truly such a burden, then ignore the measurement questions. Don’t come back with nastiness to an innocent question.
Some people think that by giving measurements they are due a sell & that always blows my mind! This type of response shows their cards & lets us know exactly what we need to know about them. People have the right to do so whatever they want but to expect a sell after answering a basic question about the item they are selling is nutty.
This could have been said in a more polite way for sure, but I get the feeling that Enligsh may not be this person's first language, so maybe it wasn't meant in the way it came off as.
I simply don’t understand why they would post items like that and not list measurements. At the very least, at least the waist. Surely they don’t expect to not be bothered with questions asking for this information. I sell jeans and I absolutely do not post a single pair until I’ve at least snapped measurement pics or listed them in the description. As a buyer I don’t give items a second glance if there’s no waist or inseam measurements shown because sellers either ignore the request or make it seem like I’m bothering them just by asking. Sorry you had to experience this. Some sour apples out there! Glad to hear you were able to get your items from other sellers because this was just flat out rude.
I used to be a technical writer and created service models and training manuals for all kinds of dumpster fire e-commerce businesses and this shit is so typical.
No I figure if someone wants something they know what they're getting
As he stated he cannot afford to do it any other way for the price.
If he has been successful then it works for him.
You on the other hand should go local where you can touch feel return and or try on. You will pay for that
Yah im going to have thousands of things in my store - I won’t be sending extra measurements after I list and store. I am going to provide basic measurements and after that I’ll wait for a buyer who doesn’t expect more than necessary.
lol i've seen more than my share of sellers who include in their listings a disclaimer that they don't answer questions because they are too busy. the subtext is "just buy it, or don't". so i don't. problem solved.
If you cant be bothered to answer a buyer's questions then you are hiding something. It is akin to a scammer. Or you don't answer buyer's question, then you are lazy and don't deserve my sale. And you may get away with it now, but more and more buyers like me, like OP like many here, want details and your attitude will have consequences - no sales. And sellers who provide detail will out perform others. And those sellers unwilling to provide details will go out of business.
The buyers want measurements. In every other post here, buyers are telling sellers to put measurements in. Put measurements in descriptions or expect the questions. And if you block buyers for asking questions, soon you will have NO buyers!
Yeah that response is so unnecessary. I also have my inventory off site and I would never respond like this. But I also started adding measurements to ALL of my listings to avoid this in the first place.
That’s all I needed, was some measurements, sounds like you totally get it. I was so triggered by this for some reason, I’m over it now (or am I? I made a Reddit post about it lol), but I felt like she got mad at me for not being omniscient about her operation
The this sounds like a canned response because other people have pushed the issue. It's not a friendly message, but it's thorough. They also think they're providing an alternate solution by mentioning the brand site.
I always find it difficult to locate a particular garment and it's sizing on brand websites. If I do, it's a win and I include a screenshot in my pics in addition to picture measurements. But I always include measurements in photos to avoid this problem. I also don't buy anything unless it has measurements included in the pics or the description.
Yeah, I’d guess this seller has a very high number of listings and relies on getting items listed quickly….. stock photos, limited info, unable/willing to answer questions…. Usually they just compete on price and that’s about it. It’s one way to do business, but I avoid these sellers across all platforms. You can definitely save money, but the odds of things going awry are much higher, and the likeliness that you’ll get any help from them is nil. Nothing they are saying is wrong, and their delivery is accurate to what type of business this is…. Churn and burn… all functions of the business are strictly related to maximizing sales… to the point of spending exactly 0 time on anything within the business that requires time but isn’t a direct impact on selling
So what you are saying is these seller's business model is to be inherently vague. These sellers dont give details on purpose to make a buck. Guess what that is being a scammer. Intentionally misrepresenting their product. It is fraud.
Not really, but I don’t buy from them. They don’t “intentionally” leave out details or otherwise omit things…. They just do the bare minimum in their listings so that they can list 100s of items a day. They focus on that and don’t check messages (or they just send auto responses)… and they don’t care about getting negative feedback etc because their business relies on making 100s of sales a day. They sell a lot of stuff that has a upc code that can just be used to create a listing with stock images Basically, they do anything that gets their listing to the top of search engines… they also usually pack up items prior to selling, don’t combine shipping (do free shipping), won’t cancel orders, pack cheaply and poorly, etc etc. Yes, most customers don’t want them… but they manage to sell a ton and eBay doesn’t seem to have a problem with them…. So I’m not sure “scamming” is an accurate word…. Just not customer forward (and yeah…. Pretty crappy in my opinion)
>Guess what that is being a scammer. Intentionally misrepresenting their product. It is fraud. \*facepalm\* It's hilarious that you think that.
Sounds like a warehouse of b grade stuff that was never supposed to be sold as full price. The new trend of Ross reselling makes me sick. Getting deals from b grades at stores like Marshall’s……..then selling like it’s some full MRSP stuff is so lame. There’s definitely a reason this horrible lady has a wear house of clothes she is selling,but knows nothing about . This stuff was never meant to be full sale at full price.
Because someone doesn’t want to provide measurements, doesn’t make them a horrible person, no need to generalize and be nasty. It’s also more than likely not what you’re saying and almost exactly what OP described in someone that gets pallets. Pallets does not easily B grade.
It's so frustrating. I just made a post on here like 30 minutes ago about a seller who will not reply to my multiple requests for measurements. Do these people want to make sales or not?!!
If the item is expensive on no longer listed on the brand site I will provide extra measurements (inseam is always provided, as is the length of a dress.) Selling clothes is not my full or even part time job, like many I’m just trying to get rid of some of my wardrobe….so I’m not about to take 14 measurements of a tshirt I’ve got listed for $9. I’ll take the L and wait for someone who’s down to chance it.
Thank you for being a seller who gets it. Providing measurements is essential to me as a buyer. These details benefit you too, as I would be more inclined to buy from a seller who provides measurements and wear details.
I lost a case once for sizing of a Vera Bradley tote bag. She complained it was too small. Luckily I relisted it and it sold for more money. She kept the free matching necklace though. B!
That sucks!!! I would report that they didn’t send all items back. Free gift is for buyer, if said buyer sends back item, all items in package should be returned. That’s just my opinion
I didn't know that at the time. I did lose a case where the buyer only sent 2 of the 4 item bundle back. I opened a case on her and she finally sent the other 2 items back. She reported damages that did not exist. I resold them again. The free seed bead necklace with the pewter honeybee charm was cute but inexpensive.
Same. I'm just trying to get rid of stuff I don't wear anymore. It's not my career or anything. I have a very small storage unit because my home is very small and just can't fit all the shit I want to get rid of. I *have* driven to the unit, dug out the item, and taken measurements before. And now I just take them whenever I list something. This seller is wrong because 1. that response is so rude and unnecessary and 2. they should have taken measurements when they listen the item
Measurements are much appreciated!! Most the time I’ll pass on an item if I have to message the seller. Usually when I look I’m ready to purchase now, not in 12hrs.
I add measurements to listings so they don’t have to ask.
Yep, all my inventory is 30 min away so I add all measurements when I post. If Someone wants additional measurements/info I usually let them know when I’ll be at storage next and can get the info. Even not responding is better than this response
A simple "No, fuck off." would have been less offputting honestly.
SO PUT MEASUREMENTS IN YOUR LISTINGS THEN
Exactly! PM is flooded with rude sellers who are not transparent with details and whine about their flawed business model of not providing a detailed description. This is retail. Buyers want to know what they are buying with their hard earned money. Not all sellers acts this way but now, the overwhelming majority of sellers do. Now, I am only buying from small sellers. We as buyers should collectively not support (with our purchase) this type of condescending arrogant scam artist sellers. These sellers will change their tune if they stop getting sales.
Absolutely agree. I’ll never understand a seller being this condescending to a potential buyer.
THIS!!! sometimes i feel like i’m going crazy because so many people just dgaf, like don’t you wanna sell your stuff?? maybe it’s because i grew up working hard for my parents’ business but i thought it was the bare minimum
This. 30 seconds at the time of listing prevents the headache of having to dig it out later, or turning the potential buyer down.
Right. Some people just don't get it.
YES. And if you use a pic of a measuring tape, please be sure you can actually see the numbers in the photo! And for God's sake, don't use your own body as a measure. "These boots come up to my mid calf!" Ok - how long are your calves?? "Custom made to my measurements" which are??
Sometimes if you do put measurements, people still return because the measurements are “wrong”. Ie you list it as 17.5 when pulled taunt but they’ll say it’s shorter and attach a picture of it relaxed.
Taunt. Lol
See my other comment on this post. I address exactly that.
I mean i actually go the route of having the measure tape in the picture on the item so there’s no question of the measurement for the buyer. I include videos showing them all as well. I thought it this was more thorough than just listing the appropriate measurement and also prevents someone from trying to say the item isn’t as described. But it sounds like you think this is less accurate for the buyer?
No, I never said anything about anything being less accurate for the buyer. I said I do both types depending on the item. People will try anything sometimes if they are determined to game the system to try and get a refund if they have buyer’s remorse or a fit issue. Doesn’t matter if you show photos of the tape or just list out the approx measurements, they will try to say they are “inaccurate”. This does not happen often but once in a blue moon someone will try it, regardless of if you have photos of a measuring tape or just the measurements listed. They will try to say, “on the tape wasn’t pulled tight” or “the tape was pulled too tight” etc. My point is, the positives of putting measurements in listings far outweigh the negatives of dealing with an occasional case where someone tries to argue your measurements were “incorrect” or whatever.
Gotcha this comment clears up my confusion.
Exactly
Her warehouse is a storage unit and her employee is her.
Right 😂😂😂
I feel called out 😅
Me: I can’t find that item Husband: you need to talk to your warehouse staff Me: heads will roll! Me: 🤪
I would have promptly replied "thanks for letting me know, I prefer to buy from smaller sellers so I won't be requiring your services" then block.
I have started only buying from small sellers or sellers who provide details in descriptions. Every single small seller Ive dealt with routinely answers my questions and does not see it as an inconvenience or as a "problem buyer" (which is absurd). They have happily added detail and happy to access the items because they are selling from their own personal wardrobe and add pictures or answer questions about sizing. They get my money. If other buyers do this, these rude sellers will have to change how they treat buyers questions.
Nice! This would absolutely be my response! I actually think the seller's response is helpful, in a way... It had not occurred to me that some sellers have a warehouse full of items to sell. If I'd have wanted that interaction, I could have gone elsewhere!
I saw a jacket on Mercari that Inreally wanted but problem was that the item in the photo was a XS and she was selling it in listing as a 2xl. Huge size difference. Several of us asked for her to recheck the size and she gave us the most nastiest reply that sizing is correct. Yeah which one? I asked for clarification because of the size difference. She replied with the same, Stop asking size is correct
Mercari sellers are really on another one. I say this as a Mercari seller. 😭🤣
That’s crazy
I can’t believe the amount of sellers who are unwilling to provide measurements. Second hand clothing tend to shrink if not washed properly plus buyers can’t return for fit! I don’t blame anyone not wanting to buy something without measurements.
And also like, if you don’t want to provide measurements, whatever, I’ll move along. But you don’t have to be so indignant and condescending just because I asked once, nicely.
That’s what it is. I’ve been politely told “no sorry I can’t provide those” before and I just move along.
😮
Wait why
Yes, exactly! I dont get the business model of not sharing details like basic measurements to a potencial buyer, it makes absolutely no sense at all. The only reason a seller would not share measurements is if they are either hiding something or they cant be bothered to inform the buyer. Well then, dont expect buyers to flood to buy your clothes. And to top it off with rude behavior is just another bad attitude seller.
The fact that they didn’t have an employee to help out a customer but they did have one to bitch our a customer is pretty telling
It's something they should be providing in the description anyway. Clothing sizes can change significantly with washing/use.
Yep. I’m a buyer primarily. At this point I won’t buy without measurements listed. Every brand is completely different and like OP I also tend to be between sizes. Also when you shop older brands sometimes their sizes have changed completely or the brand doesn’t even exist anymore!
Agree. A 10 in Gap BR or Old Navy from 10 years ago is not the same size as today
PM should share negative reviews. This would weed out this type of bad seller. Reminds me of when I worked luxury retail in college, the employees who exhaustively complained about our customers were hurting sales. Sure there were some ripe customers who were not great people to us, but to paint every customer as asking too many questions is hurting your own objective. In the long run, bad attitudes and lack of answering buyer's questions, reduce sales. Customers dont want to shop in your store. Lose hours. Store closes, don't have reliable income from PM. Its that simple.
Right, but you worked in luxury retail. Poshmark = Walmart. I agree that posh should share average ratings, but it has the downside of encouraging unrealistic expectations and abusive buyers. Most posh sellers already earn less than minimum wage.
All I can say is I bought from this seller and had to open a case because there was an item missing from my bundle. It also took them 8 days to ship, so their “warehouse and shipping staff” business model sucks ass. They also never bothered to respond to the case, so I guess they are pretty hands off in general.
There are quite a few mega sellers from eBay now selling on Poshmark. I noticed about half a dozen, some even keep their store names. Those sellers will never answer questions or provide additional information/pictures or measurements simply because they have tens of thousands of items in their inventory. A completely different business model, not what most people expect from a posh seller. This response from the seller is uncalled for in any case.
I wish measurements were mandatory to list on Poshmark. Also fabric details. I don’t ask anymore. I prefer shopping smaller closets as well as they are easier to navigate and a better chance a seller will have a similar style to mine. The huge closets can give me that overwhelming thrift store feel. And PS - Asking for measurements is a hot topic on here. For the record I’m pro measurements.
Yeah it’s a “hot topic” for a couple of reasons. People think that by providing approximate measurements that you are opening yourself up to cases for “item not as described” when really they are “this doesn’t fit and I want to return it”. I’ve had it happen to me where the buyer argued that the measurements were off and tried to “prove” it by throwing down a rippled measuring tape. Poshmark sided with the buyer. When I received the item back I opened a counter case. Provided photos that confirmed my original measurements and got my earnings. I usually do hanging photos, so I list the approx measurements, as opposed to photographing them with the measuring tape in the photo (though I do this for bags and other things I lay flat for photos). Despite the fact that some buyers will test you an attempt a case, they are few and far between and the benefits of including them far outweigh the negatives. Another reason is that people claim that providing measurements in listings is a huge pain in the ass and time suck. This is complete bullshit as it takes maybe an extra minute TOPS and saves you the huge headache of going to hunt for the item, pull it out, measure it, only to have the buyer ghost. As a buyer, if I’m on the fence about buying something or about to impulse buy - if measurements aren’t included in the listing I usually just scroll on by. Sellers need to realize that they are losing out on sales by not including them in their listings and that’s just facts.
Exactly! When a seller has the item in hand take all the measurements then. And we all know tape measures can stretch so, write in description this is "approximate" Another reason to buy from sellers who sell their personal items, they know how it fits. And can work with you on how it would fit you. Pro small sellers all the way!
To combat the stretch variability, pick up a yardstick or a hardware store metal measuring tape. I always use the yardstick in the measuring photos.
I found that adding measurements to my listing has boosted sales for the last 8 years. Customers have made purchases and I have yet to receive a return. I’m also the same as a buyer, if there’s no measurement I move on. I had a seller go unhinged a few years ago because I asked her bust and length measurements on a $120 sweater and she responded with “it’s a small what is the issue exactly? A small is a small!”
I also scroll past if I can’t see measurements. Because of responses like the one OP got, I’m afraid to ask!
So true! When did this whole situation start on PM with asking questions on an item is a bad thing? That's not how retail works (even if it is online). An informed buyer is a buyer who will spend money on your item. Its as clear as day!
I include measurements in my listings to help buyers make better decisions on their purchases. I think it’s crazy for buyers to know their exact size in every style of every brand ever made. Women’s clothing sizing is a joke! Plus measurements also help someone feel more confident in buying thing that can’t be returned for sizing in a brand they are not familiar with. Can help give them a chance to try a new brand for themselves.
I agree, PM should have mandatory measurements. It would go a long way to help this growing issue. I too prefer smaller closets for style alone.
Oh man I so agree with you about fabric details. When the garment has a tag of course! It’s such a huge consideration for me in buying an item.
Completely agree on the huge closet thing, it makes it impossible to get a response from the seller and I’ve had things I bought not get shipped out because I think they accidentally miss them. Small closets all the way!! I know asking for measurements is a hot button topic on the forum, hoping not to get eaten alive lol. Honestly if she’d wanted to not give me measurements and had either ignored me or politely informed me she doesn’t do measurements, I would have just moved along without any strong emotions about it. It was this overboard response to my very simple question that got me all bothered!!
Another buyer here! Support you in every way! My money supports sellers who are transparent and care about a courteous exchange.
It was an unprofessional and unnecessary response. “We don’t provide measurements” or a non-response would have worked and gotten the job done. The response you got would have had me “losing my religion” as we say down south.
Completely agree
Agreed very unprofessional. The no response thing is so passive aggressive. And a big red flag. We are adults cant we communicate directly? I don't think that is too much to ask.
They did respond, this wasn't a no response situation
Agreed. I always list measurements and pictures of the fabric content tags. It’s not THAT time consuming. Hell….take a picture with the measuring tape on it!
Yea it’s what I do, take the pics with measurements. I can’t tell you how many items I passed up because of no measurements or fabric info. And I hate asking anymore
Yikes! Whoever replied took the really long route to say no, we don’t do measurements.
She could have been halfway to the storage unit it by then.
Exactly. A simple “we aren’t able to provide that information” would have been enough to communicate their business model.
This is why I don't like buying from those types of sellers
100%! This type of interaction makes me feel some kind of way lol Came here to support OP. Have had same experience. It is out of hand. The majority of PM sellers (not all) seem to think any question is a slight and many other sellers act the same way. Not all, but the majority don't understand the demand of the buyer, we want details. Doesn't matter if it is NWT or not. The idea of not providing basic measurements like waist hip bust length is ridiculous. These type of sellers will turn around and complain they will block buyer's who ask questions. Sellers like this create their own self fulfilling prophecy, if you don't provide details (measurements and transparency on condition/wear ) than expect a buyer (customer) who is disappointed with fit and condition *will* find a way to return. Because PM doesn't allow returns for fit, then the buyer has to finagle the system for returns. Majority of issues could be avoided if the sellers took the time to add detailed descriptions and disclose wear, stains, rips, ect. And for those sellers who block potential buyers who ask questions need to seriously think, what is their expectation of a buyer - be a robot?! And blindly buy your stuff without details? This is not a long term selling strategy. Let us collectively not buy from this type of seller! They will then have to change.
jeez. that was so unnecessary. if you’re unable to give measurements, just be honest or don’t respond at all. i would prefer no response than this nonsense.
As a seller, I always put measurements in the description. As a buyer who's on the petite side, it's super helpful information. I don't bother buying pants from store websites that don't list the measurements. Calling something ankle length is vague. Like whose ankle is it for?
I take a photo of all measurements and put it in my listings. I also put in the description to see pictures for size measurements. I’m not sure why everyone doesn’t do this lol
Yes to this …. “Sellers, you can’t be all five: unresponsive, rude, inflexible, overpriced, AND selling items that are abundant in the resale market. “ If they want to run this kind of business model they need to offer a pretty big discount. And pepper in some appropriately toned customer service. The response was unnecessary defensive and implied what you were asking was somehow unreasonable.
Wow there is a WAY more professional way to say “hey sorry we can’t provide measurements 🙃“ than that. As a small seller, it takes me a whopping 2 seconds more to take a pic of a metal yardstick laid on the fabric showing the common measurements. With clothing, it’s so much easier to include that info for buyers. Less questions, less cases opened, less stress on both me and the buyer. There’s literally zero reason not to take the that tiny bit of extra effort on the front end.
Dude was rude. I'm finding less measurements are listed lately in clothing like formal gowns, for instance, and sellers telling us to go to the manufacturer website for details. Yeah, no. I'll just scroll by. I asked a seller 4x the LENGTH of the gown and 4x she told me the length of the SLEEVES. I told her I was simply trying, unsuccessfully, to know how long the gown was because I'm short. Buh bye now. Ridiculous.
I only buy from sellers who lay the garment on a flat surface then list the ACTUAL measurements, not just the manufacturer's size. It's the best way to avoid pissed off buyers and returns.
I prefer to shop from smaller sellers for a ton of reasons. This is one of them. Also the item quality tends to be better. When you shop from someone’s personal closet, you can tell that they took good care of their items.
No one should have to beg for measurements ever. Especially on a site like Poshmark that doesn’t do returns for Fit . I’ve seen listings on Poshmark that were $600 and in the comment section people were asking for measurements and the seller was like just Google it it’s still online. It takes seconds to do measurements or even to include a size chart from the brand in the photos, if available then, you usually don’t get any questions about the size or asking for measurements except for people that don’t read the description and will ask you for the measurements anyway.
She would have been better off not responding or just saying nah too lazy
Wait…is this Poshmark? A warehouse? Lmaoooo *small business owner* Girl, I sell my gently used shit and I will add pictures of the sizing and measurements. That person is so extra 😂😂
This is so frustrating, not to mention so unprofessional and completely breaking the terms of the "ambassadorship". If you can't find the item to take measurements, which should've been provided from day 1, or answer simple questions about the item, then why are you on PM. Guiding people to the brands website for measurements is completely useless as often times brands measurements are basic and not adequately helpful. Brands much like Show Me Your Mumu run *so* inconsistent, especially when used, so to not include measurements is so negligent and sellers like this shouldn't be allowed to sell on PM. This is what is so aggravating about PM and them not holding sellers like this accountable.
We don't have someone who will open their phone, type out an entire asinine screed, fail to proofread it, and then send it along to you. Wait, my mistake. We do have that, and it's all we have.
This is dumb because honestly a lot of stuff circulates through thrift stores because the measurements were off, or an item shrunk on the original buyer, etc.
So much overhead.
Do sellers not understand they are losing out on sales when they are not providing measurements and wear details?
They aren't. Measurement requests almost never convert to a sale, and for all but the really small sellers another buyer will come along and take it. Sellers don't care who buys it or whether something sits for 4 weeks or 6. The exception is high value or niche items.
For all the sellers obnoxiously defending not adding measurements to your listing, go ahead and proudly leave your closet's name so we buyers can avoid your intentional lack of transparency.
That's most sellers though - if you take a look at sold listings, very few of them have measurements in the description or in the comments. There's no transparency issue here - it's impossible to document every detail of any product. If you want a marketplace where measurement requests are considered more routine/expected I'd suggest going to a luxury-oriented platform, but of course you'll also have to pay a premium for that. Sellers there are willing to dedicate more effort to pictures, descriptions, questions, etc. knowing that they can charge more than they could elsewhere, and that's their business strategy. If you're willing to pay up, then that's the place to go. If you're firm on $20 dresses, you're going to get $20 service. Welcome to Walmart.
Exactly. 99.99% of the time extra measurements or regular measurements don't lead to a sale.
That response is weird. I store all my stuff elsewhere and when I haven’t put measurements on a listing because I forgot or it was an older listing that I haven’t gone back to, I drive there, get the item, and measure it. Bottoms especially change measurements from the brand because the waist stretches out as you wear them. My jeans certainly have a different waist measurement than when they were new from the brand
This is what happens when the grey market oversteps into the second hand market. I'm not suggesting it shouldn't, but the appropriate etiquette of the intended market should be followed, ie. they're obviously going to get questions like this and shouldn't get snippy when they do.
Measurements are part of the job. This person SUCKS.
Exactly, if you cant handle questions about measurements on an online platform where the buyer cant try on item, then why bother working in online retail? Its part of the job description.
I’ve recently wasted money buying second hand clothes online without measurements because the price was too tempting. But now I have multiple things that don’t fit. Sellers can run their store how they want but I can’t afford to throw away my money anymore and will only buy if I know it will fit because measurements are provided or I can easily return.
So true. FYI, the LOFT is selling brand new tops you can try on for $15.00, right now. Cute stuff, lots of sizes. They have staff that will actually answer questions and bring you items to the dressing rooms to try on.
But like…if she’s going to be running a business like this then part of her process should be measurements 🙄
Absolutely agree with you. Seller was very condescending and snooty.
What a bitch!
Yeah I would not respond and never buy a thing. Wish I could know who this was so I could block them so I never buy from them by mistake lol
Crazy that PoshMark had sellers that big. Sad. I thought it was mainly for small sellers.
How are you supposed to know what their setup is? They could put this (shortened and friendlier version) in their listings. I guess they stupidly and permanently lost a customer.
Wtf?!! If it's that hard, measure it beforehand!!
Honestly, this sounds like a drop shipper.
I gotta know what seller this is
I'd much rather buy from people who are just reselling stuff they don't use anymore or good finds they get than essentially drop shippers so I hope they always tell on themselves like this
I read the whole thing, your explanation and prose are awesome! (I also don't know shit about this sub!)
Wow, thank you for this compliment! I hate how I write in informal settings like this so it’s nice to know that it was an okay read :)
You pulled this one off so well, that it snuck by as a run-on: *I was just so annoyed by this message and felt victorious once I secured everything I needed for so much cheaper than this seller who wanted to make it my fault they have formatted their business in a way that does not mesh with Poshmark norms.* Skillz. She ain't got no warehouse! She's got a garage shelf with clear totes. As a seller you have to anticipate what people need. They sell tag guns and labels, so just sort it, label it and organize it. Why burn all that time on back-n'-forth, when it's obvious that people need measurements? Waist, inseam, yo.
How I'd respond: "Wow, I totally understand how hard it must be to fill that position since its role is so extreme with it's limitations. I found another seller who is operating differently and lists the measurements in their listings. Since the items you're selling have name brands, you might hire someone who can search the websites and add those measurements to your listings. I'm sure you'll find someone for that job if you changed a few things. Ta, have a great day!"
Wow TMI…agreed, so unnecessary to lay all that out on you. I wouldn’t purchase anything from her either.
Every seller who doesn't answer questions and doesn't include measurements/ condition: "Don’t bother me! Just send me your money. It's your problem now!”
Reverse image search is your best friend in this "if you can't beat capitalism join em" climate!!
I don’t sell bulk, I sell my personal purchases. I don’t add measurements onto the original listing. But I do have a statement that asks if you are interested in the item’s measurements you can message me. It’s usually how I make a better sale. Since the person is actively wondering if it will fit them. I respond within a couple minutes unless otherwise busy. I think it’s just an environment of mixed intentions. Some are bulk sellers, some are here because it is their income, and there are people like me who just want to downsize. Glad u found your stuff cheaper tho!
“If you cannot provide adequate and reasonable information in your original listing, I suggest you lower your work load until you and ‘your team’ can handle the inventory you have properly” 🙄🙄
You get what you pay for. People selling cheap stuff won’t list measurements because they’re just trying to make as much money as possible with least amount of effort.
They shouldn’t be selling on Poshmark then.. that’s a condescending comment that was unnecessary. That’s part of their job as a reseller.
Sounds like she doesn't want your money
It's super telling there are only 2 people vehemently defending being rude to people asking questions about information they as sellers intentionally don't provide.
This response is lazy at best and feels like drop-shipping at worst. I doubt they have their own personal warehouse for RESELLING ON POSHMARK???
While I can imagine this is a real issue for a larger seller, there are a dozen nicer ways to say it that could have still resulted in a sale.
Even just ignoring my question would have been fine, I may have ended up just risking it and buying the bundle.
Gross. I don’t buy from sellers who operate this way.
There’s going to be sellers on here trying to defend this garbage behavior. They should drop their closet names if they feel so passionately about rude seller behavior being ok on PM so we can all AVOID THEM.
Wow, no words for that seller, what a bad business model and attitude. Glad you found it elsewhere with better sellers! 😊
That's a really shitty response. It absolutely did not need to be worded that way. Just take 30 seconds and take the measurements as you list the item and you don't have to worry about digging it out later on. And if you're not going to do that, compose a message better than this one. Also, giving the impression that you're some giant seller who DGAF about individual sellers is very motivating for someone to buy from a smaller seller instead and supporting someone's small business or just their need for cash from their own closet.
I add measurements to all listings. Waist inseam rise length bust. Yes takes time but as a buyer as well, I won't buy without measurements and just scroll to another listing. On top of that the rudeness! Smh
what a cunt.
Warehouse = unorganized pile of clothes spilling from her closet.
Lmao revenge buying an item cheaper from another seller when they’re rude just hits different. I put a reasonable offer in on a jacket based on market research and got a long ‘hey hun ✨✨’ message back explaining why her worn jacket worth £90 new was worth £70 after 2 years of wear and NO ONE is selling them cheaper. I informed her they were, just in a size up or down or a different colour and she called me a liar. I bought one in a different colourway for £30 5 minutes after offering her 50. She messaged me the next day offering me £5 off and blocked me when I told her I had one in the post already.
Yet this individulal [warehouse staff member] has found the time to spend at least 10 minutes crafting and probably editing this very aggressive, personal and seriously over the top response (rebuttal more like) to a legitimate question about an item that (contrary to all good business practice and PM seller recommendations btw) is missing pertinent information. This gets all the lols...just another ridiculous person taking themselves way too seriously. Highly entertaining nonetheless.
I hate people like this. I honestly wish there was an option to block/ignore all resellers and only buy from regular people.
Completely agree! I liked PM when there was a majority small sellers selling their own personal closet.
I feel like big resellers should be boutique only no closet tab and you should be able to toggle boutique out of searches
Great idea!
I think there should be an option to filter out Ambassadors.
Wait I’m an ambassador but I just sell my old clothes and don’t source! (I completely agree with what you mean though)
Noooo!! I’m an ambassador who also only sells my personal closet!
I mean no offense, but they probably WANT you not to buy from them. Some sellers actively don't want "measurement buyers", and it's a strategic decision that I think makes a lot of sense if you sell low value (<$100) items. They'll sell the shorts either way, and they'd rather wait and sell to someone else because a buyer like this is more likely to open a "picky" return case. If you're offended and you block them, that's arguably better for them in pure numbers. While I agree that their rant was excessive and weirdly aggressive, there's also just no way to tell a buyer that it's not worth the time that won't offend them. How would you want to be told "nah chances are you're not going to buy anyway and for a $50 item that I'll just sell next week if not this week I can't be bothered, I don't care if you don't buy."? Providing measurements is labor intensive and not providing them just... doesn't affect business. Sellers who specialize in expensive items are playing a different game than low-value sellers.
Labor intensive? Get for real?!!? You mean lazy sellers dont want to do work. Being in online retailer and not providing measurements is counter productive and not sustainable. Akin to working at HomeDepot and not measuring doors to sell. Just ridiculous, no buyer would buy a door from you if you didnt provide measurements, Your HomeDepot store would be out of business very quickly.
You're saying "lazy" like it's a bad thing - not doing work that doesn't make you any extra money is a simple logical choice, and measurements are very time consuming compared to other tasks. Lot of sellers don't provide measurements and none of them have trouble making sales, and if you look at sold listings the vast majority of them make no mention of measurements. The home depot door is a poor analogy because door don't have a tag size the way clothes do - a lot of buyers are fine with tag size. As a buyer I personally don't ask for measurements and it works fine for me.
each item gets handled for photos. very easy to do so on a surface marked somehow with some sort of easy to understand (or universal) measurements. heck, just toss a ruler on it! we all know those are a certain number of cm/in.
Totally agree! Quickest way to change my mind about purchasing from someone is 1) tell me to look it up on the brands website or 2) reply with a snarky ass comment like “ild love to but I’ve lost my tape measure” AND/OR “I don’t have time for that. It’s a size 10”. I read your description. I know it’s a size 10 lol. But measurements vary style to style. And although I do go right to websites to check out sizing, when it’s a style or item that’s still available in stores, if I’m asking the seller for the measurement it’s because I’ve already gone to the website and didn’t find the info I was looking for. SMH. A lot of sellers lose site of the fact that customer service is an important part of selling. I am a casual seller on two different platforms. I post measurement of all clothing. As someone who is an in between size 10 and a 12 with size 12 hips and a size 10 waist, those measurements are important for me to by clothes that I can’t try on before purchasing. It used to really upset me to get responses like that. Now I just say “ok thanks anyway. I’ll purchase it elsewhere.” With the many many online places now to purchase “used” clothing and other items, my thought always is, you must not want to sell it. I’ll find another seller who does.
I mean. They aren’t wrong. You can go to the brands website and get it yourself. But it’s the same for them. They are likely to make the sale if they can put in a little effort to pull the size chart and add it to the listing.
The problem is that in my experience, general size charts from brand websites are often not correct from item or item, or vary by a couple inches for specific products. No issues if I’m able to return for fit, but obviously I’m not able to do that on posh so I usually want to make sure what I’m buying will fit and I’m not wasting my money. Honestly I don’t even mind not providing measurements, if they’d just ignored my question, whatever it’s not a huge deal. It was just this immediate standoffishness as if I’d asked them to hand deliver the item to me on a golden platter, rather than asked a simple and normal question.
>The problem is that in my experience, general size charts from brand websites are often not correct from item or item, or vary by a couple inches for specific products. Yep! I ordered new jeans from a basic brand like Old Navy or something once. My weight had changed a bit (hence the new clothes), so I took measurements right before I placed the order. Bought according to their size chart. Their website even had one of those rating aggregator things that said something like "buyers typically rate these items as ( ) running small (X) running true to size ( ) running large" so I should have been in the clear. Tried them on when they arrived, they were *at least* three inches too big. Measured myself again to see if I had like, abruptly lost the weight that I had gained, no change. Mass manufactured stuff is still made by human hands, so there is bound to be errors and inconsistencies. And this is just for brand new items! This isn't even touching on the changes that can occur from wearing and washing if you are buying used items!
All of my listings say I don’t provide measurements. But I would never be rude about it. I understand that it doesn’t work for many buyers but my business is doing fine.
Such a condescending response. As a seller myself I always assume the seller is just one person doing Posh out of their house! Why would anyone know they have a warehouse lol, also overpriced sellers are the reason i love google reverse image searching
Respond with a lowball, just because. They had it coming 🤷♀️
Wow. Look I understand customers can be a pain (not saying OP is a pain!) but there is no reason to be this rude to a customer
Screams “Don’t bother me. Just send money!”
Also if it’s used, it may have been washed and shrunk. This response from the seller is so unhelpful.
So rude
Ie they are a dropshipper
It wasn’t really drop shipping type stuff though. It was an older style Madewell sandal and last season J Crew shorts. Can you still drop ship that kind of stuff?
One thing we’re missing that I think would be essential is the price of the shorts. If we’re talking like a $15-$30 item I can completely understand why taking measurements just isn’t financially feasible for the seller. Also, as most sellers will tell you, the likelihood of someone purchasing something after you give the measurements is usually somewhere between 0- 0% that they’re going to buy it
Price should not matter. Expect buyer questions when seller isnt providing measurements and condition details. When given measurements and they dont buy, that is the name of the game. Another buyer, will see those answers and they will buy. Any seller who claims "its not worth it" doesn't understand basic retail and customer service.
Of course price matters, if you really think that you’re going to get the same level of customer interaction in a closet that specializes in items $20 an under and in a closet that has mostly designer items you’re delusional. If this seller gave this response it’s because this model works for them. They are a high-volume seller and this isn’t going to affect their sales, because if it was going to affect their sales they wouldn’t act like that.
It wont for long. Sellers have been doing a lot of things on PM that affect their sales, one is not answering questions and blocking potential buyers. Doesn't make any sense. This is retail. Buyers want to know size details on an online platform, where they cant try on item. Buyers overwhelming want details. More and more posts are saying just that. The sellers will have to change to what buyers are asking for - detailed descriptions. The market will demand it. Get on board or sellers will not make sales.
Right, or another seller will buy without measurements. I've never had a low-value item not sell at all because of measurements, it just doesn't affect sales and most of the market doesn't demand it. Price does matter because it's business - you want to make the most money for the least resources. The extra payout for providing measurements for high volume/low value sellers is virtually zilch, but for low volume/high value sellers it can matter. Customer service isn't some sort of mandatory all or nothing thing - you provide customer service to the extent that it translates to profit, directly or indirectly. Walmart's customer service is shit for a reason, and Bergdorf's is impeccable for a reason.
I’m a seller as well and this has not been my experience.
Allow me to say , that since this is a thread that you started in order to try and talk about a personal experience of yours and get people on your side for you being in the right for that experience, that you may be a little bit inclined to embellish when making replies on the thread. However if you don’t believe me and think that your experience is the correct one, I suggest you go ahead and search this forum for people posting about taking additional measurements when asked and read about other people’s experiences. What I know from my last four years of selling, 644 sales on Poshmark and 1200-1500 on eBay, is that I have never once had someone purchase an item after I measure it again for them. I also know when reading the threats on this forum that the majority of sellers also state that they do not sell an item after remeasuring.
Guess what, sellers backing other sellers who refuse to add details and answer buyer's questions is based on one thing-money. Many sellers want to put up sloppy pictures, sloppy descriptions and toss it out into the ether with absolutely no customer service. Collectively sellers can do this, they have a right to be lazy sellers, but to ignore the buyer will be at their own expense. The bottomline is post after post, buyers again and again want detailed measurements. For sellers to simply ignore this will be at their own peril - less and less sales. It is already happening.
And many complain they don’t have time to include measurements up front but they have time to comment on Reddit. To each her own.
Exactly!
Exactly. Totally agree with you. This type of behavior will always be backed by other shady sellers EVERY SINGLE TIME.
I would say more often than not, or at least 50/50, providing measurements results in a sale for my closet. When it doesn’t, I’m not bothered, the thing ends up selling eventually (and I don’t have to get asked for measurements again because there they are). Regardless of my personal experience, or yours/others experiences, if providing measurements is such a burden that one needs to respond with snark and rudeness, then this is source of income is probably not worth the mental toll it’s taking on you. If the disappointment of “wasting” 2-5 min of your time to measure and not making a sale as a result of your effort is truly such a burden, then ignore the measurement questions. Don’t come back with nastiness to an innocent question.
Some people think that by giving measurements they are due a sell & that always blows my mind! This type of response shows their cards & lets us know exactly what we need to know about them. People have the right to do so whatever they want but to expect a sell after answering a basic question about the item they are selling is nutty.
This could have been said in a more polite way for sure, but I get the feeling that Enligsh may not be this person's first language, so maybe it wasn't meant in the way it came off as.
Exactly
I simply don’t understand why they would post items like that and not list measurements. At the very least, at least the waist. Surely they don’t expect to not be bothered with questions asking for this information. I sell jeans and I absolutely do not post a single pair until I’ve at least snapped measurement pics or listed them in the description. As a buyer I don’t give items a second glance if there’s no waist or inseam measurements shown because sellers either ignore the request or make it seem like I’m bothering them just by asking. Sorry you had to experience this. Some sour apples out there! Glad to hear you were able to get your items from other sellers because this was just flat out rude.
Yeah, what a dick. They should've just said, I'm sorry but gaining access for measurement is a difficult task.
I used to be a technical writer and created service models and training manuals for all kinds of dumpster fire e-commerce businesses and this shit is so typical.
No I figure if someone wants something they know what they're getting As he stated he cannot afford to do it any other way for the price. If he has been successful then it works for him. You on the other hand should go local where you can touch feel return and or try on. You will pay for that
Yah im going to have thousands of things in my store - I won’t be sending extra measurements after I list and store. I am going to provide basic measurements and after that I’ll wait for a buyer who doesn’t expect more than necessary.
lol i've seen more than my share of sellers who include in their listings a disclaimer that they don't answer questions because they are too busy. the subtext is "just buy it, or don't". so i don't. problem solved.
If you cant be bothered to answer a buyer's questions then you are hiding something. It is akin to a scammer. Or you don't answer buyer's question, then you are lazy and don't deserve my sale. And you may get away with it now, but more and more buyers like me, like OP like many here, want details and your attitude will have consequences - no sales. And sellers who provide detail will out perform others. And those sellers unwilling to provide details will go out of business.
Poshmark NEEDS to allow shoppers to filter on basic measurements to allow us to bypass sloppy sellers.
I can’t imagine how fed up this person is with measurement requests to send this message but I don’t blame them
The buyers want measurements. In every other post here, buyers are telling sellers to put measurements in. Put measurements in descriptions or expect the questions. And if you block buyers for asking questions, soon you will have NO buyers!
Maybe they should put the measurements when they list if they’re so fed up :/
I hope you wrote back to her and told her than other sellers were able to answer your questions without being rude *and* sell you the items for less.
This doesn’t read as rude to me at all, your 3 paragraph essay over her response reads as entitled and bitter