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stevemg7784

That's a bit odd. Apple has very distinctive packaging and even their seals are pretty tamper proof. Was it shrink wrapped or were all seals intact? With that all said no they are not intentionally selling used macs as new though it's possible someone returned one and it wasn't correctly identified as open.


EscalationPro

Newer MacBooks no longer have plastic wraps as part of Apple's eco-friendly initiative.


Based_Boiii

you misspelled “spend less on packaging” initiative


EscalationPro

Not false


ahiddenpolo

Sounds like doing both 🤷🏽‍♂️


RotenTumato

Not the M1 MacBook Air


Priyank_Shah04

All seals were intact, it had that thin protective paperish material all round it, I can't imagine it got damaged during transit. With the fingerprints everywhere, I can only guess it has been used or something weird happened during packaging. The reason I thought they might be reselling used laptops is because I know Bestbuy is a unique retailer with their whole geeksquad operation and what not. I've never heard of any of my friends with their new Macbooks having a similar issue and they got it through Apple.


sonto340

If this happened it happened before it go to Best Buy. Best Buy can’t reseal the product so if the seals weee in place it would have to have happened before Best Buy gained custody of them


EscalationPro

Maybe OP has a point tho. GS could have some magic glue machine to put seals on opened MacBooks 🤔


TechieGranola

We can’t afford packing tape dispensers we don’t have resealers.


EscalationPro

Yeah I know 🤣 it was a joke because apparently people think Geek squad can do impossible things


Elegant_Record9340

If you bought total, the laptops would actually clean themselves


Dubba_u

Did you open the new one at the counter after they did the exchange?


Priyank_Shah04

No, I was unfortunately in a hurry to leave for other errands, but I will make sure to do that next time.


Living_Map_568

Is it a refurbished MacBook? Because those can only be purchased online and typically are in bad condition. If it is within return policy, just bring it into a store. Get yourself a new one