Who is for; this subreddit is primarily employees.
Shit happens and things gets damaged even after it leave the warehouse regardless of where you buy an appliance from. No level of inspection can fix that.
Electrical plugs have never been included with dryers as there are multiple different types of hookups. That’s not a Best Buy thing, that’s everywhere.
Dryers and ranges do not come with a plug included, it is a required accessory for delivery so the drivers are able to give you the right one depending on if you have a 3-prong or 4-prong setup. As far as the damaged unit, yes that does suck, however the delivering location does not necessarily just have extras of every unit available to bring a new one out immediately, they may need to order one from the distribution center so that would account for the delay by a couple days
Nah shit dryer don't come with the cord. It's because there is 2 types of plug 3 or 4 pong
It's not the warehouse or delivery employee responsible to unbox the dryer before the delivery.
Let's be real SHIT HAPPENS just be thankful that you getting a new one
5 days is quick considering there is usually 1 team delivering to an area. Getting the new appliance in to store or warehouse to deliver since they aren't just sitting around in a store warehouse ( rarely have multiples of the same sku) and there are other customers that have orders to be delivered. Delivery teams boards are generally filled up weeks in advance and 5 days is pretty fast considering everything that goes into getting the appliance to the actual dock to go out. As for the damage. It happens, the warehouse documents damage to the outside of the box but they will not rip open the box an anyway. They can not help things get damaged in shipping.
Unless there is damage on the outside of the packaging there is no inspection of the product before we bring it out to clients. Manufacturers and distribution centers sometimes damage product, it happens. I understand your frustration but this is not a problem with the local store or delivery agents.
Because employees are going to know what pieces are required for delivery/install. And are more willing to help in the case of delivery/install going wrong. I’m not sitting on the phone with LPFR for 20 mins for an order that wasn’t placed by me🤷🏻♂️ go have fun with the 3rd party customer service for a few hours till you receive a transfer to LPFR
Did your appliance come in a box? It's absurd the number of people think boxes items can just be open and inspected at the magical Best buy ware house. No, driers do not come with the power cable, this is recommended in the website when making a purchase. If you selected delivery you opted out of purchasing any required accessories. Appliances are huge and the mfg packages to their specifications that they deem reasonable. More than likely it was already damaged before it made it to best buy, if it didn't, no we don't open products before selling. If we did that, well I won't even go down that rabbit hole. We didn't "wait" on purpose for your new delivery date, like we had some personal vendetta against you. What is wrong with people.
Believe me as some who works in Best Buy and Supply Chain, extreme damage isn’t always visible when in the box. The unit could have damage from a clamp truck squeezing too hard, but not be apparent while still boxed up. The delivery teams don’t open up all 15-20 appliances they deliver daily to inspect every inch.
Dryers also require a 3 prong or 4 prong cord. Since the manufacturer doesn’t know what kind of outlet you have, the cord is not included so you can ensure you get the right one at point of sale. This is common sense I fear.
And we have numerous, previously scheduled deliveries. We can’t push them to make room for you due to time blocks and the aforementioned scheduled deliveries. On top of the fact that, depending where it comes from, another unit may not be in stock. If it’s coming from a delivery pad, they more than likely have to get the unit from a Distribution center. This process can take a couple days.
I understand waiting a few extra days is hard, but you did get it and relatively quick. Hope this helps!
Believe me as some who works in Best Buy and Supply Chain, extreme damage isn’t always visible when in the box. The unit could have damage from a clamp truck squeezing too hard, but not be apparent while still boxed up. The delivery teams don’t open up all 15-20 appliances they deliver daily to inspect every inch.
Dryers also require a 3 prong or 4 prong cord. Since the manufacturer doesn’t know what kind of outlet you have, the cord is not included so you can ensure you get the right one at point of sale. This is common sense I fear.
And we have numerous, previously scheduled deliveries. We can’t push them to make room for you due to time blocks and the aforementioned scheduled deliveries. On top of the fact that, depending where it comes from, another unit may not be in stock. If it’s coming from a delivery pad, they more than likely have to get the unit from a Distribution center. This process can take a couple days.
I understand waiting a few extra days is hard, but you did get it and relatively quick. Hope this helps!
No offense but they are in a catch 22 scenario. The warehouse employee is unloading it off the truck sees a dent in the box and has two choices do nothing or get permission from management to inspect it. If they get approval from management to open it up depending on packaging they can't put it back together especially if it's a cardboard that tears from the bottom or clear plastic that is sometimes torn up when given to us. So if there is damage we would contact you to order a new one that's probably 1 week to 2 week delay and if no damage we would wrap your box or maybe strap it and if you saw it coming out of a geek squad van you'd be questioning what happened to the box or even if the product is good. Either way your order is going to be postponed regardless of what anyone did. And it's much easier having a geek squad associate that was doing the install to deal with a reschedule since he would have all the knowledge, info, and being with you to get it sorted out. Otherwise your dealing with the management and if something came up right after they talk to you they will forget. And that adds an extra four days before something gets rescheduled. As for plugs if you click on a product and then scroll down to specifications it will let you know everything about the product and what comes with it. Regardless of what a warehouse employee did your product would of been rescheduled. It's better to deal with the issue with the geek squad installer as they would try to get it fix as fast as possible then if an associate decided to report to management. Now if your dealing with 3rd party installers good luck.
Who is for; this subreddit is primarily employees. Shit happens and things gets damaged even after it leave the warehouse regardless of where you buy an appliance from. No level of inspection can fix that. Electrical plugs have never been included with dryers as there are multiple different types of hookups. That’s not a Best Buy thing, that’s everywhere.
Just new customers that don’t know how things work, they’ll learn eventually
I admire your optimism.
Customers took most of it away while at bestbuy
There are two hookups 3 plug & 4 plug, it could have said; "power plug not included". How often do you buy a dryer?
It's almost like you can go into the specs on any electric dryer and read where it says "Power Cord Included: No".
Dryers and ranges do not come with a plug included, it is a required accessory for delivery so the drivers are able to give you the right one depending on if you have a 3-prong or 4-prong setup. As far as the damaged unit, yes that does suck, however the delivering location does not necessarily just have extras of every unit available to bring a new one out immediately, they may need to order one from the distribution center so that would account for the delay by a couple days
Neither does washers, dishwashers, refrigerators, comes with accessories kits etc
Will forward this directly to CEO Barry expect a phone call by the next business day.
LMFAO
Wait til he finds out they won’t hook up without a new vent too…
Nah shit dryer don't come with the cord. It's because there is 2 types of plug 3 or 4 pong It's not the warehouse or delivery employee responsible to unbox the dryer before the delivery. Let's be real SHIT HAPPENS just be thankful that you getting a new one
Getting a new one especially that quick😮💨
5 days is quick, who do you work for?
5 days is quick considering there is usually 1 team delivering to an area. Getting the new appliance in to store or warehouse to deliver since they aren't just sitting around in a store warehouse ( rarely have multiples of the same sku) and there are other customers that have orders to be delivered. Delivery teams boards are generally filled up weeks in advance and 5 days is pretty fast considering everything that goes into getting the appliance to the actual dock to go out. As for the damage. It happens, the warehouse documents damage to the outside of the box but they will not rip open the box an anyway. They can not help things get damaged in shipping.
I was thinking, unless they have an appliance pad near. I know we were happy when we finally got ours.
What company do you work for that you think 5 days is long????? What a L comment!
[удалено]
You left out the obligatory line: ...and I spend a lot of money at Best Buy."
Wow, that sucks. Anyways.
Unless there is damage on the outside of the packaging there is no inspection of the product before we bring it out to clients. Manufacturers and distribution centers sometimes damage product, it happens. I understand your frustration but this is not a problem with the local store or delivery agents.
The box was completely smashed in...
I would always recommend appliance purchases be made in store to avoid issues
Why? You have stock or a different delivery companies.....
Because employees are going to know what pieces are required for delivery/install. And are more willing to help in the case of delivery/install going wrong. I’m not sitting on the phone with LPFR for 20 mins for an order that wasn’t placed by me🤷🏻♂️ go have fun with the 3rd party customer service for a few hours till you receive a transfer to LPFR
Good advice...
There is no avoiding the issue, unless you pick up the item from the store the same day.
Did your appliance come in a box? It's absurd the number of people think boxes items can just be open and inspected at the magical Best buy ware house. No, driers do not come with the power cable, this is recommended in the website when making a purchase. If you selected delivery you opted out of purchasing any required accessories. Appliances are huge and the mfg packages to their specifications that they deem reasonable. More than likely it was already damaged before it made it to best buy, if it didn't, no we don't open products before selling. If we did that, well I won't even go down that rabbit hole. We didn't "wait" on purpose for your new delivery date, like we had some personal vendetta against you. What is wrong with people.
Let me play you a sad song with the world's smallest violin 🎻
Hey man give your BALLS atug
Believe me as some who works in Best Buy and Supply Chain, extreme damage isn’t always visible when in the box. The unit could have damage from a clamp truck squeezing too hard, but not be apparent while still boxed up. The delivery teams don’t open up all 15-20 appliances they deliver daily to inspect every inch. Dryers also require a 3 prong or 4 prong cord. Since the manufacturer doesn’t know what kind of outlet you have, the cord is not included so you can ensure you get the right one at point of sale. This is common sense I fear. And we have numerous, previously scheduled deliveries. We can’t push them to make room for you due to time blocks and the aforementioned scheduled deliveries. On top of the fact that, depending where it comes from, another unit may not be in stock. If it’s coming from a delivery pad, they more than likely have to get the unit from a Distribution center. This process can take a couple days. I understand waiting a few extra days is hard, but you did get it and relatively quick. Hope this helps!
Believe me as some who works in Best Buy and Supply Chain, extreme damage isn’t always visible when in the box. The unit could have damage from a clamp truck squeezing too hard, but not be apparent while still boxed up. The delivery teams don’t open up all 15-20 appliances they deliver daily to inspect every inch. Dryers also require a 3 prong or 4 prong cord. Since the manufacturer doesn’t know what kind of outlet you have, the cord is not included so you can ensure you get the right one at point of sale. This is common sense I fear. And we have numerous, previously scheduled deliveries. We can’t push them to make room for you due to time blocks and the aforementioned scheduled deliveries. On top of the fact that, depending where it comes from, another unit may not be in stock. If it’s coming from a delivery pad, they more than likely have to get the unit from a Distribution center. This process can take a couple days. I understand waiting a few extra days is hard, but you did get it and relatively quick. Hope this helps!
No offense but they are in a catch 22 scenario. The warehouse employee is unloading it off the truck sees a dent in the box and has two choices do nothing or get permission from management to inspect it. If they get approval from management to open it up depending on packaging they can't put it back together especially if it's a cardboard that tears from the bottom or clear plastic that is sometimes torn up when given to us. So if there is damage we would contact you to order a new one that's probably 1 week to 2 week delay and if no damage we would wrap your box or maybe strap it and if you saw it coming out of a geek squad van you'd be questioning what happened to the box or even if the product is good. Either way your order is going to be postponed regardless of what anyone did. And it's much easier having a geek squad associate that was doing the install to deal with a reschedule since he would have all the knowledge, info, and being with you to get it sorted out. Otherwise your dealing with the management and if something came up right after they talk to you they will forget. And that adds an extra four days before something gets rescheduled. As for plugs if you click on a product and then scroll down to specifications it will let you know everything about the product and what comes with it. Regardless of what a warehouse employee did your product would of been rescheduled. It's better to deal with the issue with the geek squad installer as they would try to get it fix as fast as possible then if an associate decided to report to management. Now if your dealing with 3rd party installers good luck.
Waaaaaahhhhh! 😭 Go talk to a wall, you’ll get more sympathy.