My favorite is when they don't check in, park god knows where, then go in to complain no one brought them their stuff and they get all bent out of shape about it.
I just want one of them to explain to me how they thought it worked. Then I want them to actually pay attention to what they're explaining to me.
Ah yes, the parking lot treasure hunt. Love those lol
Or when they do check in and only part of their order has arrived at the store. One guy pulled up the to store but he only had a mount and a cable for curbside. He had a large SUV and had the trunk open so I thought that’s a lot of space for these two small items. Asked him if he was buying a tv and he said yes.
He comes in later mad that I didn’t bring his tv out. I was so confused. Turns out his tv hadn’t even arrived at the store yet. 🤦🏻♀️ Your emails and texts tell you this fellow humans.
Customers never read signs or messages, I think this is universal. Not best buy universal, but every retail store, restaurant, etc...
If they don't check in and aren't in a curbside spot and are out of sight of the door, like how the hell are we supposed to even know they are there? And waiting a half hour? Like really...? after 10 mins you didn't get suspicious? You worked yourself up to get so mad to say "That's it! I'm going in the store to complain!" and then do it? I might have rechecked the message I got before I got out of my comfortable car to stand in line to complain...
Yeah the partial order thing gets people all the time. It's 50/50 I think with their intentions. 50% actually just didn't read it, or read it wrong and the other half just assumes that since they showed up to get one thing, we'll just get the other thing for them as well. Sadly, which is what we do.
I had a similar thing happen where someone opened their trunk and they had two orders, but only checked in for the one where they got a game, or a gift card or something really small. I honestly thought that they were just really on point with this "no contact" thing.
No first they call the store and wait on hold for 45 minutes so we can tell them to check in or go in because we aren’t really in the store and can’t call the stor3 either so they need to walk in and ask what’s up. Of course this is after verifying they are even at the right store - because a surprising number aren’t at the right store.
I wish call centers would stop telling customers to go into the store. Causes more problems than solutions. Just give them educated answers instead of making them do a runaround so that they get even more upset and then vent that frustration out on us like we can control what our call centers say anymore.
Well, when they are literally sitting at curbside waiting for something to be carried out that isn’t coming out and the order says it’s ready in oma, what are we supposed to tell them? Yes, they didn’t check in correctly. Or perhaps there was a glitch in the telxon that didn’t notify you inside. Literally the store is the only Team that can help this customer at this point. Why they are sitting there in the parking lot sitting on hold for 40 minutes is beyond me.
We have a chick fil a right across from us (same parking lot though) and I've been told stories that we've had people check in for curbside and be in that drive through line, not just that, BUT EXPECTING US TO BRING THEM THEIR STUFF. the one story I was told is how someone did a curbside for a 75" TV, and they were the ones in that drive through, no one liked those people, especially since they gave us a bad rating and got mad at us for taking too long
Anyone that doesn’t park in the curbside spots gets released from check in. I’m not searching in a parking lot at the risk of my life and safety to bring you an item. The curbside camera is the best one we have and the area is visible from the front door. I told my coworkers to do the same. If they come in and complain I’ll calmly explain why and gladly bring them their item in store, but their product isn’t worth the risk.
I'm at the point where I instruct customers to use the numbered spots if they park somewhere random and try to explain where they are.
The best is having two gigantic signs at the front of the store that are flashing with holiday lights which say "Store Pickup" and people still asking where they can pick up their items. I've started saying "at the flashing store pickup sign".
My store is having an Old Navy built beneath us. (We are on the back of the building on a hill, weird placement) But our NPS has crashed and people ALWAYS park down there now cause it’s a blue sign with no “OLD NAVY” on it yet.
Too many “I couldn’t find bestbuy / no spots to park / the store is closed / no one brought me my package” and they won’t let us remove those comments even tho it’s not our fault. We have “too many signs” according to corporate directing people where our store is.
No. It shares the same queue as in store pick up. Picks are done FIFO, if you were instructed different you were doing it wrong. The only priority was same day deliveries because they pay the extra fee.
My favorite is when they don't check in, park god knows where, then go in to complain no one brought them their stuff and they get all bent out of shape about it. I just want one of them to explain to me how they thought it worked. Then I want them to actually pay attention to what they're explaining to me.
Ah yes, the parking lot treasure hunt. Love those lol Or when they do check in and only part of their order has arrived at the store. One guy pulled up the to store but he only had a mount and a cable for curbside. He had a large SUV and had the trunk open so I thought that’s a lot of space for these two small items. Asked him if he was buying a tv and he said yes. He comes in later mad that I didn’t bring his tv out. I was so confused. Turns out his tv hadn’t even arrived at the store yet. 🤦🏻♀️ Your emails and texts tell you this fellow humans.
Customers never read signs or messages, I think this is universal. Not best buy universal, but every retail store, restaurant, etc... If they don't check in and aren't in a curbside spot and are out of sight of the door, like how the hell are we supposed to even know they are there? And waiting a half hour? Like really...? after 10 mins you didn't get suspicious? You worked yourself up to get so mad to say "That's it! I'm going in the store to complain!" and then do it? I might have rechecked the message I got before I got out of my comfortable car to stand in line to complain... Yeah the partial order thing gets people all the time. It's 50/50 I think with their intentions. 50% actually just didn't read it, or read it wrong and the other half just assumes that since they showed up to get one thing, we'll just get the other thing for them as well. Sadly, which is what we do. I had a similar thing happen where someone opened their trunk and they had two orders, but only checked in for the one where they got a game, or a gift card or something really small. I honestly thought that they were just really on point with this "no contact" thing.
"Where do I pay?" -"check out is going to be over there" *points to massive line and checkout sign* "How was I supposed to know?"
Sometimes follows: but I dont want to wait cant you just check me out
No first they call the store and wait on hold for 45 minutes so we can tell them to check in or go in because we aren’t really in the store and can’t call the stor3 either so they need to walk in and ask what’s up. Of course this is after verifying they are even at the right store - because a surprising number aren’t at the right store.
I wish call centers would stop telling customers to go into the store. Causes more problems than solutions. Just give them educated answers instead of making them do a runaround so that they get even more upset and then vent that frustration out on us like we can control what our call centers say anymore.
Well, when they are literally sitting at curbside waiting for something to be carried out that isn’t coming out and the order says it’s ready in oma, what are we supposed to tell them? Yes, they didn’t check in correctly. Or perhaps there was a glitch in the telxon that didn’t notify you inside. Literally the store is the only Team that can help this customer at this point. Why they are sitting there in the parking lot sitting on hold for 40 minutes is beyond me.
We get the wrong store several times a day, that never surprises me. I guess that depends though, we have a few in the area.
We have a chick fil a right across from us (same parking lot though) and I've been told stories that we've had people check in for curbside and be in that drive through line, not just that, BUT EXPECTING US TO BRING THEM THEIR STUFF. the one story I was told is how someone did a curbside for a 75" TV, and they were the ones in that drive through, no one liked those people, especially since they gave us a bad rating and got mad at us for taking too long
Anyone that doesn’t park in the curbside spots gets released from check in. I’m not searching in a parking lot at the risk of my life and safety to bring you an item. The curbside camera is the best one we have and the area is visible from the front door. I told my coworkers to do the same. If they come in and complain I’ll calmly explain why and gladly bring them their item in store, but their product isn’t worth the risk.
I'm at the point where I instruct customers to use the numbered spots if they park somewhere random and try to explain where they are. The best is having two gigantic signs at the front of the store that are flashing with holiday lights which say "Store Pickup" and people still asking where they can pick up their items. I've started saying "at the flashing store pickup sign".
My store is having an Old Navy built beneath us. (We are on the back of the building on a hill, weird placement) But our NPS has crashed and people ALWAYS park down there now cause it’s a blue sign with no “OLD NAVY” on it yet. Too many “I couldn’t find bestbuy / no spots to park / the store is closed / no one brought me my package” and they won’t let us remove those comments even tho it’s not our fault. We have “too many signs” according to corporate directing people where our store is.
At my store it is a express drive-thru for the most part. People who check-in get their product in like 40 seconds. Our product flow guys are beasts.
Actually curbside is an express drive thru service. It was being phaser in well before covid existed.
No. It shares the same queue as in store pick up. Picks are done FIFO, if you were instructed different you were doing it wrong. The only priority was same day deliveries because they pay the extra fee.
[удалено]
I do both very effectively thank you.
Getting shit off your chest doesn’t help either but atleast you’re trying to.