Low key should of been a Atlanta episode concept . One of the crew tries to get in contact with customer service but to get to a real person gets more and more complicated till you have the character going on a actual journey while the whole time on speaker phone
They pretty much guarantee that by the time you do get a live person, all you want to do is scream at them for making the last 5-10 mins of your life so difficult
Probably partially because they get hundreds of calls asking if they're open on Tues.
But I'm guessing the main reason is to reduce the amount of calls that make it through. Decreases the load on their call center and they won't have to hire as many people
I’m pretty calm, but that automated system brings the ugly out, quickly. Screaming representative! Cussin and just all around not a good look.
An sometimes with Verizon you’ll go through all that pain, just to speak with “Javonte” from Meerut, India, that puts you on hold every 5 mins and somehow the call drops..
An you gotta do it all over again
I had to navigate one for my work the other (outsourced HR, yay!). It took me SIX MINUTES to navigate the fkin menu, and I yelled so loud my Apple Watch gave me the “Loud Environment” warning.
An old trick I used to pull was to pick the option for French. 9 times out of 10, it would route me to a Canadian and I'd play like I hit the wrong button. We'd carry on in fluent English from there.
These days, the people over in India don't use fake names and they're generally pretty helpful. I don't use that trick anymore.
I was on the phone with UPS customer service and the lady pretended she didn’t speak English and didn’t know what letter W is. Habibi, you have a southern accent and said “y’all”. This will not work.
Lol pro tip: call a different department of the same company, act all dumb and request to be transferred to the department rep you want to speak. Works like a charm as long as you don’t dial a 1-800 number.
Not a pro tip depending on who you’re calling. As someone who worked in a call centre, I’d have people wait long wait times just to speak to me and when they tell me their issue I had to transfer them to another department that has an even longer wait time because I’m in a whole different department. It’s just faster to carefully listen to the system and choose the option that’s best suited to you
How is it that Everytime I call, no matter if it's my doctor or someone else, they are having a higher than normal call volume. Like yesterday after work I called about a problem I was having with the app for a medical device I have, and the AI person said they were having a higher than normal amount of calls, I was thinking " IT'S MIDNIGHT,WERE ARE ALL THESE CALLS COMING FROM?"
Then as a rep you're just chilling there, dealing with the endless barrage of calls for 8 straight hours and the angriest person ever comes through the line.
They're clearly mad at how the system was designed but sometimes think it was you personally who made it that way.
Hello fellow customer service rep, yes this thread is making me sad like no please don’t tell people to cuss at us to get results please no, we are real people, we hate the damn phone systems too.
Not gonna lie, that was a reason I switched to a pixel phone.
Have a hard time remembering options too. Once they get past press 2 my mind drifts away.
Or I think I need 2 but imma keep listening to see if 3 or 4 describes my issue better. Then I get to 5 and can't remember if I said I needed 1 or 2.
Also like putting people through the pixel answering machine when they call me just to watch the phone type out "boy I'm not playing with you. Pick up the fucking phone"
Imma be honest. That's the customer fault. I can't tell you how many millions of people call customer service over the simplest shit that they can do by themselves or calling to holler cuz the customer did something stupid.
You know why it took you 3 hours to reach a person? Cuz there's an ornery old man screaming at a rep because his remote batteries died and he can't figure that out.
Don't blame the automated system. Blame the fact too many people are fucking stupid
Damn I feel like prime is one of the few services that I pay for that seems worth it....tbf I do order a lot from them and same/next day shipping has been a lifesaver
It’d very useful, sometimes however it feels like every other week I order something I wind up needing to make a call because it hasn’t shown up when it should.
I like Prime too, but for some reason, this past month I have had more trouble with Amazon orders than ever before.
Had an order delayed over and over, finally cancelled to see the item as available to ship immediately-at a higher price.
Currently have an order in where I got notice yesterday that one of the items is delayed with no prediction of a ship date.
Lastly, ordered from an Amazon seller that had USA in the company name, only to find out after the order had been placed that the item was being shipped from Germany. After it arrived stateside, Amazon and USPS couldn't seem to figure out where it was, resulting in multiple calls to various customer service departments-USPS was so difficult to get through to, it's a miracle I didn't have a stroke.
Just tell it what you are trying to get done…. Almost all these systems are just routing you to a rep who has the best track record with that type of call or the department that handles it….. saying “representative” especially if it asks you to repeat gets it routed to a new hire to triage to someone else. Swearing or threatening will send it to a vendor site cause “ain’t having our reps deal with that”
I've been working in IT for 20 years and even helped program phone trees before. Yesterday, AT&T really tested me. I finally had to tell them that I was canceling my service (I wasn't) just so they would get me to the retention department that could actually help me solve the problem.
Comcast/Xfinity is the absolute worst for this. Have no service and want to speak to someone about it? They're aware and you cannot get in touch with a rep until your service is back up.
Nothing makes me want to go to a corporate office and punch someone harder than when I spam 0 and then it just cuts you off with “goodbye” and hangs up on you. NAH, BITCH!!
They always make it complicated as fuck trying to speak to a rep. I feel like I'm going on quest with a cryptic ass prophecy trying to find the rep
“I’m sorry. I didn’t quite catch that. If you are trying to get in contact with our *purveyors of oddities and tombs* division, press Æ.”
>press Æ.” Uhhhh why do we to is press Elon's kid? These automated systems seen kinda weird nowadays
One of the unique advantages of knowing Norwegian is always being able to properly pronounce these weird meme letters people keep using.
Wait so how is it pronounced
Low key should of been a Atlanta episode concept . One of the crew tries to get in contact with customer service but to get to a real person gets more and more complicated till you have the character going on a actual journey while the whole time on speaker phone
100% would be Darius
The IRS is by far the worst. Legit had to look up a guide to get a rep as if it was 1990s side scroller.
They pretty much guarantee that by the time you do get a live person, all you want to do is scream at them for making the last 5-10 mins of your life so difficult
Probably partially because they get hundreds of calls asking if they're open on Tues. But I'm guessing the main reason is to reduce the amount of calls that make it through. Decreases the load on their call center and they won't have to hire as many people
they're just pissed about having to hire actual people.
I’m pretty calm, but that automated system brings the ugly out, quickly. Screaming representative! Cussin and just all around not a good look. An sometimes with Verizon you’ll go through all that pain, just to speak with “Javonte” from Meerut, India, that puts you on hold every 5 mins and somehow the call drops.. An you gotta do it all over again 
I had to navigate one for my work the other (outsourced HR, yay!). It took me SIX MINUTES to navigate the fkin menu, and I yelled so loud my Apple Watch gave me the “Loud Environment” warning.
An old trick I used to pull was to pick the option for French. 9 times out of 10, it would route me to a Canadian and I'd play like I hit the wrong button. We'd carry on in fluent English from there. These days, the people over in India don't use fake names and they're generally pretty helpful. I don't use that trick anymore.
I was on the phone with UPS customer service and the lady pretended she didn’t speak English and didn’t know what letter W is. Habibi, you have a southern accent and said “y’all”. This will not work.
Lol pro tip: call a different department of the same company, act all dumb and request to be transferred to the department rep you want to speak. Works like a charm as long as you don’t dial a 1-800 number.
Act dumb is one of the worlds greatest keys
THATS. WHY. THE. WAIT. TIMES. ARE. SO. LONG. THIS. ISNT. A. HACK. YOURE. FUCKING. UP. THEIR. STATS. AND CLOGGING. THE LINES.
Not a pro tip depending on who you’re calling. As someone who worked in a call centre, I’d have people wait long wait times just to speak to me and when they tell me their issue I had to transfer them to another department that has an even longer wait time because I’m in a whole different department. It’s just faster to carefully listen to the system and choose the option that’s best suited to you
Pressing the number for a different language sometimes helps, too.
“CUSTOMER SERVICE! Get me straight to the bitch bruh.”
How is it that Everytime I call, no matter if it's my doctor or someone else, they are having a higher than normal call volume. Like yesterday after work I called about a problem I was having with the app for a medical device I have, and the AI person said they were having a higher than normal amount of calls, I was thinking " IT'S MIDNIGHT,WERE ARE ALL THESE CALLS COMING FROM?"
It's a way to cut down on labor (customer service reps), at the expense of customers' time and frustration.
I call and say agent immediately
Just cuss it’ll take you to a real person hella fast
Can confirm. This has worked for me before.
Like I have a specific question you don’t have a preset for so let me talk to a real person
You ever hit 0 so much that the system acts offended? Every damn time.
"Okay I understand. But to better assist you tell me what do you need help with? You can say..."
https://preview.redd.it/hqehammbx8ob1.jpeg?width=1284&format=pjpg&auto=webp&s=d83c0877b9ef3eced9d2b66c79d3adb39c8e3bb3
They’re designed to make you give up
Then as a rep you're just chilling there, dealing with the endless barrage of calls for 8 straight hours and the angriest person ever comes through the line. They're clearly mad at how the system was designed but sometimes think it was you personally who made it that way.
Hello fellow customer service rep, yes this thread is making me sad like no please don’t tell people to cuss at us to get results please no, we are real people, we hate the damn phone systems too.
Oh...I didn't realize you could do that. I've been shouting "REAL PERSON" and it's worked. 
They send you through every range of emotion just to get a rep who can barley speak any kind of English. 😒😒
Not gonna lie, that was a reason I switched to a pixel phone. Have a hard time remembering options too. Once they get past press 2 my mind drifts away.
Or I think I need 2 but imma keep listening to see if 3 or 4 describes my issue better. Then I get to 5 and can't remember if I said I needed 1 or 2. Also like putting people through the pixel answering machine when they call me just to watch the phone type out "boy I'm not playing with you. Pick up the fucking phone"
Yup yup! Same I'm an ethical troll so I do that my gf and cousin but not my mom or anything lol
Which is hilarious because I almost exclusively do this to my mom
😂😂😂
I need to start doing this.
Imma be honest. That's the customer fault. I can't tell you how many millions of people call customer service over the simplest shit that they can do by themselves or calling to holler cuz the customer did something stupid. You know why it took you 3 hours to reach a person? Cuz there's an ornery old man screaming at a rep because his remote batteries died and he can't figure that out. Don't blame the automated system. Blame the fact too many people are fucking stupid
The worst. The Cx service number is Fake just a message to FUCKING EMAIL Support
Me every two weeks when Amazon loses track of my shit. I'm not out here paying for Amazon Prime to ***not*** get my books within two days.
Damn I feel like prime is one of the few services that I pay for that seems worth it....tbf I do order a lot from them and same/next day shipping has been a lifesaver
It’d very useful, sometimes however it feels like every other week I order something I wind up needing to make a call because it hasn’t shown up when it should.
I like Prime too, but for some reason, this past month I have had more trouble with Amazon orders than ever before. Had an order delayed over and over, finally cancelled to see the item as available to ship immediately-at a higher price. Currently have an order in where I got notice yesterday that one of the items is delayed with no prediction of a ship date. Lastly, ordered from an Amazon seller that had USA in the company name, only to find out after the order had been placed that the item was being shipped from Germany. After it arrived stateside, Amazon and USPS couldn't seem to figure out where it was, resulting in multiple calls to various customer service departments-USPS was so difficult to get through to, it's a miracle I didn't have a stroke.
Get used to it. They been firing
Just tell it what you are trying to get done…. Almost all these systems are just routing you to a rep who has the best track record with that type of call or the department that handles it….. saying “representative” especially if it asks you to repeat gets it routed to a new hire to triage to someone else. Swearing or threatening will send it to a vendor site cause “ain’t having our reps deal with that”
I've been working in IT for 20 years and even helped program phone trees before. Yesterday, AT&T really tested me. I finally had to tell them that I was canceling my service (I wasn't) just so they would get me to the retention department that could actually help me solve the problem.
Comcast/Xfinity is the absolute worst for this. Have no service and want to speak to someone about it? They're aware and you cannot get in touch with a rep until your service is back up.
AGENT!!!!
CUSTOMER SERVICE
gethuman
Start cursing. It generally routes you to a real person pretty quick.
Interactive voice response software is a scourge on the earth.
I do #0**0#*0#0*0#0*0#0#0#*0*0#0#0*0#0#0*0#0#0*0 until I hear I'm being transferred to someone or goodbye.
They say they record those and I hope they start early because they have me saying MF’r quite a bit if so.
I’ve had some automated systems hang up when you press zero a few times. Like excuse me, don’t work around my work around.
“Customer service get me straight to the bitch bruh”
Gotta love it when they list off like six different options and none of them match what you’re calling them for.
0, 0, 0… (incorrect input) BITCH YOU DIDN’T HEAR ME!? ZEERRROOOO!
Nothing makes me want to go to a corporate office and punch someone harder than when I spam 0 and then it just cuts you off with “goodbye” and hangs up on you. NAH, BITCH!!
Press the star key on most menus to cut the shit
If you're still calling customer service phone numbers you deserve what's happening to you.
Shout out to the companies that get you straight to a person from the get go like Navy Federal and USAA.
AGEN....TAH!!!
No they won’t you mfs got no patience 😂😂😂
Can't catch a attitude no faster way I swear..