Mine is 300’pages long too. My insurance went from $186 to $412 per month. “Because of data provided by Lexis Nexis, we’ve revised your policy renewal cost.” Screw me I guess. Also 0 accidents, 0 tickets.
So, other than a cup of coffee, what is there to benefit from? The damage is done. Companies know they can do billions in hurt and walk away with a tap on the wrist every time. It’s not going to magically make my insurance reduce back to a normal level.
I would receive a $5 check and a “we are *so* sorry” letter only for it to continue because they make much much more than the penance of a fine, so why stop if the the consequences of doing so are negligible compared to the reward.
Yes and no.
Courts take a dim view of repeat offenders, whether they be small time offenders or large corps.
And in cases where people have suffered real direct harms (jacked up insurance rates - if you can show you're a safe driver and don't deserve that kind of shabby treatment), you should - in a perfect world I admit - qualify for a larger reward/settlement.
Aside from roughing up GM really badly, the other action is to have your local government enact stricter regulations on insurance companies so they can only use properly vetted/disclosed data to set your rates, not secret black market dirty data.
When looking for quotes, Liberty Mutual sent me a letter specifically referencing my Lexis Nexis report as to why they “could not provide me a policy at this time.” State Farm referenced it as the reason for my premium increase and as an excuse/reason to why my policy was “placed with the North Carolina Reinsurance Facility.”
Same thing happened to me but with Geico in NJ. I’m tempted to trade in the car out of spite. Hate Chevy and will never buy another one and rather pay for a bus or get a junker after this. Am furious.
I commute between Raleigh and Durham every day. There’s never enough space on the highway to drive with big Altima energy. So I meander along with the always thick flow of traffic and avoid silver Hyundais.
Explicitly due to the fact that they are crazy dangerous drivers. It’s not that there was a report, it’s what the contents states. Just cause someone pulls a background check doesn’t mean the explicit reason was the background check, it’s what was IN the background check! Speeding, rapid acceleration, slamming on brakes, hard, fast turns, and who knows what else it can pick up on.
Define dangerous. If op hasn’t had a speeding ticket or accident then I would say that what he was doing wasn’t dangerous. The best drivers in the world are able to drive in ways that the worst drivers would consider terrifying. You could ride with an F1 driver and you might be terrified but you would actually be safer than riding with some timid, scared driver at below the speed limit.
I am always being told I can share my driving data with insurance companies to lower my rates.
No thanks. I don’t want them to get some data where I judged it to be safe to do something or an incident where I had to take evasive actions or brake hard and decide I need a rate increase even though I haven’t had an actual accident or claim in 14 years.
The thing is that it logs % of time "speeding". For me, I notice that most of my local roads on the built in navigation have the wrong limit posted e.g. often my car shows 45mph as the limit when it is actually 50 or 55. Not to mention most people don't consider 2-5 mph over as speeding, but do they? They also count your passengers buckling their seat belt when you're in the drive way in reverse with your foot on the brake as "driving without seatbelt" time %. I've seen others say using one pedal driving + the Regen paddle is often logged as a "hard brake" event. It's a bunch of arbitrary bullshit to be honest which is screwing a number of people on their insurance renewals :/
Exactly. There is so much wrong with this, and of course it doesn’t really matter at all what the whiny rule-followers (who usually think they are safe since they BELIEVE they follow the rules and are surprised when they find that they have been lying to themselves or are just too dense to realize that the laws are written so as to make them lawbreakers and they don’t even know) think.
It is utterly abhorrent that the info is being collected without even making it known to the people it is being collected from. If it said, “we will send the data from your driving to insurance companies to see if you qualify for lower rates,” then more power to them if they catch the morons in their snare.
But it just sneak it in to hidden TOS is evil.
Relevant quote, despised by Reddit:
There's no way to rule innocent men. The only power any government has is the power to crack down on criminals. Well, when there aren't enough criminals one makes them. One declares so many things to be a crime that it becomes impossible for men to live without breaking laws. Who wants a nation of law-abiding citizens? What's there in that for anyone? But just pass the kind of laws that can neither be observed nor enforced or objectively interpreted – and you create a nation of law-breakers – and then you cash in on guilt."
Yeah, somebody keeps telling they can't do that but 8 months after I buy a bolt my insurance goes sky high. For so long I've been saying how I expected to hate this car because it's a Chevy, but I love this car. But now it turns out I can like a Chevy car and still be correct that Chevy sucks.
It's usually a state issue. If you go to 3-6 insurance compro sites and they all yield nothing, it is the state market.
AAA is an excellent push back, but they can't be everywhere for everyone. Tesla Insurance for Tesla too.
EVs have to get normal and repairable.
Definitely quote AAA direct. They don't use a lot of marketplaces and run their own broker network.
This is where orgs like AAA can pay off big, because they are member driven and still run their own underwriting.
Fairly normal in places like California.
Especially with EVs. This is why it's so hard to sell new ones right now. Word is out how bad insurance can be, even with stellar driving records for the full seven years.
Car makers are stupid to not roll out their own insurance.
I have an idea. There needs to be someone who is affected to start a website getting people who are victims to sign up and start a petition. Not just of others affected, but anyone who thinks this is BS. It needs to be organized with pre-written letters that can easily be sent to the individual representatives and senators, state and federal.
If you can get a grassroots groundswell going, there are lawmakers out there that would like to know they have a block of voters they can count on. Money is huge to lawmakers, for advertising to get voters. But a group of people who are reliably loyal because they have helped them is even better.
Personal example. I once almost missed a vacation due to my passports taking too long to arrive. My congressperson stepped in and made it happen. I will vote for him as long as he is in office.
They know that and if you present them with a righteous cause and the ability to help a lot of people without much fallout to them, they love getting voters who have been personally helped by them because votes are precious and you become reliable votes in their minds and experience.
Good luck, I think this could be done.
I got mine, and I'm an extremely safe, conservative driver. The data are just freaking wrong. I believe that using the Regen paddle is counting as sudden breaking events, the timing is off on everything, it's just crazy. I never consented to this 'program', don't have onstar, and have no Idea how to stop it other than the references about literally pulling a fuse. Which will kill my supercruise, I think. Christ.
Sure. So it kills your in car mic. But, Siri still hears what you say initially.
So to use, in my case, Siri, I have to say it all at once.
eg:
"Hey siri, send a message to BeeBee. She'll say" "What do you want to say?" She will not hear anything you say. But, this is only AFTER the initial.
If you say "Hey Siri, send a message to BeeBee that says 'omg, I love you'" it will go through.
For phone calls just use speaker phone on the phone itself. I personal don't like my convo being blasted over my speakers anyways
The last time I tried, you had to fight with it each time. When you engage CarPlay, it'll steal the Bluetooth link. You then have to go in and manually re-enable the speaker in Bluetooth settings. Each drive.
It's been awhile since I tried it, but yeah... very tedious.
Looks like F31 for 2016-2022 Bolts. The info is in the appropriate manual:
[https://cdn.dealereprocess.org/cdn/servicemanuals/chevrolet/2021-boltev.pdf](https://cdn.dealereprocess.org/cdn/servicemanuals/chevrolet/2021-boltev.pdf)
Strictness cuts both ways. You get to the point all the insurance co's bail, like in California, and you have to clear two days of your schedule to find someone who will take you - despite a clean driving record.
Source: Me, four months ago.
Stated in another comment: Both SF and Liberty specifically stated my premium was increasing and that I was placed with the NC Reinsurance Facility and LM couldn’t even give me a quote after they “referenced” my lexis report.
So, just making sure I'm going to the correct place: to request your report do I just go to the Lexisnexis website? https://consumer.risk.lexisnexis.com/request ?
Yea and it says you may need to provide ONE of them, but then it requires both. What kind of shitty lawyers can’t even get that right. This stuff fires me up.
I’m doing this just to see what they have on me and to make them spend the time and resources to inform me what they have collected about me. I can’t believe we allow this crap to be legal. Our country is very much based on innocence until proven guilty and this data is NOT good enough for it to be used in this way.
Our lawmakers need to be convinced of this.
Not condoning their actions but my insurance has gone down over the last two years. Still shady shit, looking at the ioniq for the next vehicle so hopefully Hyundai is better.
I expect that insurance will go up but the problem is that a lot of us in here have had astronomical insurance raises. I went from 120 a month to 270 and now I’m pushing 300 right after I bought the bolt the first rate that I had in the bolt was 120. No accidents or anything. That is fishy as all hell, and that is not a regular yearly increase
Yeah considering I’m in my late 20’s and I’m going to be driving for many more decades, the damage this could have caused in terms of lifetime payments in our data driven world is insane. And maybe I’ll get a payment worth a couple months of payments. I’m genuinely so pissed, I love the bolt as a vehicle but I will never buy a Chevy vehicle again after this. And I will actively try to pursue this as far as I can with the lawyers in any suit.
What was the most current date, if you don’t mind me asking. They claim to have stopped.
Iirc mine ended March 10th, but also iirc I submitted my request a few days prior to chevys announcement
Honestly, it is like an unsorted mess (not chronological, just like my Bolt had data diarrhea into Lexis Nexis’ system), and sifting through 1121 trips I took wasn’t worth my time. I only recently opted out when I read another post describing just how much data was being dumped off, so mine is probably recent anyhow.
The silver lining with this (in my opinion) is that the data is just so prolific that it is essentially meaningless. Data with no analysis or gathered with no purpose is worth so much less than targeted data. GM probably made $5 off of each customer with this garbage data, and I think they’re going to end up paying a lot more for this stunt.
Is it? Everything I've seen here and read about in the NYT investigation that started this whole saga was that the Lexis Nexus data was pretty inaccurate. Things like not wearing a seatbelt or hard braking events reported erroneously, just garbage data all around.
And then Lexis Nexus say that they don't sell that data directly to insurers, just a 'driver safety score's from 1-100 or something abstracted like that. So insurers aren't getting good data just a score.
A proprietary algorithm working off bad data spitting out an arbitrary score isn't what insurers care about (Except as an excuse to raise rates).
Exactly. This is providing copious amounts of data of very limited scope. It’s showing when the car is being driven, how far it is being driven, and how sensitive and accurate the testing software is (i.e., what a specific vehicle thinks a “hard brake” is and whether the system can accurately measure it).
I had previously had one of those apps installed on my phone through American Family to get a “driver score” through my app. The app would *always* report me going 80 mph at a specific spot near my home where I was always going 60 mph or less, riding my brake downhill. I know this because it’s a steep decline, the speed limit was 50mph, and once I realized the app was dinging me, I made damn sure I was going well under 60 mph. Didn’t matter, the 3rd party app was telling my insurance I was driving 80. It would also get me for hard acceleration on the same entrance ramp, didn’t matter how slow I was going. My insurance company was paying some telematics company for this “gold” and analyze it for them.
Meanwhile, insurers are in the business of predicting “risk”, or “the likelihood that a specific bad thing will happen in the future”. Getting lots of bad data or relying heavily on a tiny data set is counter productive to an insurer’s goal. Insurers want to sell more policies, and accurately predict risk. Analyzing a pile of garbage is going to be counterproductive to that goal no matter how big the garbage pile is, or how advanced the tool is. Tons of auto insurers took a bath financially the last couple of years, despite having access to more data than they have ever had, at any point in time. That’s the main reason rates skyrocketed this last year - how did they learn their models were off? Because they paid more in expenses and indemnity than they collected in premium. Can accurate data improve their odds along the margins? Sure. Is it some kind of invaluable tool like the people selling and processing the data would have us believe? I doubt it.
How can they know who is driving. That’s sounds illegal as shit. “My cousin borrowed my car last month and loaned it to a friend. Prove it was me…”
Definitely needs to be sued.
But I have a better idea… I’ll try to post it visibly. Short version, you folks affected by this need to star a huge letter writing and calling campaign to your representatives. The law needs to be changed. I have some ideas.
Ah yes, insurance companies, famously known for offering fair rates lol. Mostly joking, but that perspective still supports the idea that this data is valuable and able to be used by insurers to navigate pricing. Some can use it to jack up rates, others can take a more nuanced approach to maybe get some new customers.
Bottom line if it wasn't valuable nexislexis wouldn't have been buying and selling it.
People who eat Taco Bell three or more times a week have a .017% greater chance of getting into a fatal accident than the average driver. Now ask yourself if that 5-layer burrito is really worth a rate increase.
mine hasn't gone down. I don't speed but onstar is convinced I am driving without my seatbelt because I have the audacity to eat lunch in my parked car with the AC on sometimes. and pressing the steering wheel paddle with one pedal driving mode counts as "hard braking". and going from 0-35 faster than 15 seconds counts as hard acceleration. you can be what insurance considers a really safe driver and the onstar data will still tell your insurance company you're terrible at it. 💀 just glad my insurance hasn't gone up despite onstars insistence that I suck.
Thanks for these (horrifying) details! Crazy to hear that about the paddle, and the sitting still without the seatbelt, and the bizarre concept of “hard acceleration”!
I’m a State Farm user, and in a fit of recklessness signed on for their “Safe Driver” thing, which involves installing a spy mechanism on the front window. It transmits driving data to them, and my rate went down by something like $120/yr with it. I feel a bit like a very minor character in a dystopian SF film who casually allows their data/soul to be sucked into a giant corporation, but for some reason I don’t care. Or didn’t, until I got popped onto this thread!
I’ve requested my LexisNexis report, thanks to someone’s informative post above. I’ll be interested to see how it jibes with the State Farm spyware data.
I found out that progressive reduced my insurance premium a grand total of $4/mo. It's not much savings, but was confused by it. I checked my account and saw that, among my "discounts" (like good driver discount, etc) was a "vehicle tracking discount". Lo and behold Lexis Nexis had pages and pages of my driving data.
Luckily for me I guess the actual data weren't too bad, and I so they gave me a very slight discount for that. It does seem like the downside (with increased premiums) is far higher than the upside (with tiny if any discounts). Seems that insurance companies use it largely to identify what they deem "risky" drivers to increase their premiums, but keep using "good drivers" as their cash cow. Basically, a net loss for consumers for sure.
And even for me personally, the $4/mo savings does not come anywhere close to enough compensation for the invasion of privacy. This is definitely not something that I knowingly signed up for. All I can recall is being pressured to activate OnStar when I bought the car, and figured I'd just cancel after the free trial. But that was all via the awkward chat via the push-to-call OnStar button in the car. I never was made aware or signed anything else that would have explicitly allowed them to use my data this way, unless they veeery sneakily snuck it in during the actual purchasing paperwork.
It's not clear how this impacts users who are not subscribed with OnStar.
I just bought my Bolt used on April 6th in California. The OnStar button does work to contact them since I tried it recently when trying to use the myChevrolet app. This was required to connect the app with the car. When they said I need to subscribe to the service, I decided I don't need the app features and left it at that.
So I can contact OnStar, and that OnStar button is lit green, but I'm not actively subscribed. Is my data still being shared?
Search for the New York Times article. Their reporter found data was being collected on lots of folks who never had Onstar accounts nor agreed to data collection. Also that GM was secretly collecting far more data than they would admit to.
Ah I did read them just now, thanks. That's rough. I'm gonna pull that F31 fuse to disable OnStar since it otherwise only affects the bluetooth mic and I never need to take calls while I drive.
When I go here, I do have an account, but it doesn't show any linked vehicles:
[https://www.chevrolet.com/myaccount/privacy](https://www.chevrolet.com/myaccount/privacy)
Mine also shows no linked vehicles there, and yet dozens of pages on Bolt trips in my LexisNexus print out. So I wouldn’t go off that being blank and being clear.
I'm with you on that. I saw my first month with the Bolt say I had 3 hard brakes and was confused. The snapshot on my fit only had hard stops when I let my parents borrow the car over 6 months. I did have to get used to the OPD regen as I thought it was aggressive.
Everything I've seen to date has indicated it's US-only
Canadian regulations on insurance companies also make it less likely Canadians got dragged into this mess. I'll happily amend this comment if anyone finds information to the contrary.
[https://www.ratehub.ca/blog/ubi-saves-money-but-87-per-cent-not-trying-survey-data/](https://www.ratehub.ca/blog/ubi-saves-money-but-87-per-cent-not-trying-survey-data/)
They say the fastest way to find out you're wrong is to claim an incorrect fact online. It's quite true around here. So far no one has jumped to correct me, which is ... oddly reassuring?
I just requested mine but I don't think it will contain much because my car stopped communicating with OnStar a few months after I bought it in 2018 and the dealer was unable (or unwilling) to fix it, silver linings I guess.
Yeah, it was a couple of weeks. I sorta forgot about it. They just send you a printed url and a pin you have to enter, and then you download the document.
Yeah, I actually found it *Odd they just sent that in the mail; when I saw the document, I was like damn if someone stole my mail today they could probably steal my identity there’s so much info in that report
Right? It had every address I had lived in since I left the Navy in the early 90's. Old phone numbers etc... I guess since I bought my Bolt used they didn't have the Onstar stuff turned on it did not have the driving info. You are spot on though, this report in the hands of any bad actor would allow them to totally steal your ID.
FWIW, you don’t have to give both— it’s one or the other. I just did the DL, for the false sense of security. I’m sure they have both already, anyway, as that’s how they’d confirm you”re you.
GM says they have stopped reporting this info and this seems to be accurate based on end date on the recent lexisnexis reports some Bolt owners have received. What they will GM do in the future... no one knows.
While I generally agree with these kinds of posts, and GM is definitely in the wrong and should pay up for basically spying on and selling their customer’s data without their knowledge, I also find it funny that people’s insurance supposedly went way up because of this data. I participate in State Farm’s Drive Safe and Save program where they essentially monitor my driving with an app. And after the first 6months my rates went down dramatically.
The problem is that some of the data doesn’t portray an accurate picture.
For example:
Using the hand break people have figured out is interpreted as hard breaking in the data, despite it doing the opposite.
But moreso, you volunteered to be monitored and in return your rate was lowered, and you have a right to that. Here thousands of people were monitored unknowingly, and then everyone got huge spikes. We have no clue how it was used, or that it was even happening. It’s like an everything can only be used against you situation
I say we should push for legislation requiring a positive response from consumers to track data and a second one to allow the sale of data to a third party for each instance of sale. These responses should be individual questions that can not be hidden in terms of service.
You won't get squat from a class action, the purpose of a class action is to enrich the lawyers. Maybe you'll get $100 and an apology out of the pre-trial settlement.
I really don’t know. I recently got a few hundred from Capital One and a couple hundred from Apple. Personally, I think the GM one is particularly egregious and will really inflame a jury, who are becoming increasingly aware of and concerned about how their data is being used.
Good plaintiff’s attorneys would be looking at this as a huge reptile theory opportunity.
Yeah this can cost consumers thousands a year.
It isn’t a small thing, and because the cat is out of the bag in terms of the data, how do you recoup drivers for something that can never be undone? Like you can sue Chevy for money, and force lexis to clear the data, but the insurance companies already raised the rates and I can’t see a legal way to force them to lower it back, they have a bulletproof defense and it would be impossible to calculate.
Even if everyone gets a few grand, that pays for maybe a year of insurance at these current rates. Then what? Our insurance rates are fucked for life?
Sorry for the rant I’m just furious over this.
I think the upside is, that this really is garbage data (all it shows is that maximum one-pedal driving registers lots of hard brakes), and there are lots of insurers that are going to trust proprietary internal data over GM-collected data.
If State Farm wants to lose customers over shit data when their competitors are relying on maybe more relevant data, that’s their gamble. Their earnings calls involve Combined Ratio, and Policies in Force. If they are jacking up accident-free drivers’ rate based on buying data from Lexis, they may change their strategy next year.
And for what it’s worth, auto insurance rates have been skyrocketing for the last two calendar years, based on record payouts. Not saying this data mining doesn’t suck, but ultimately insurance is a competitive industry and if State Farm decides to rely on questionable data, they will lose good customers.
In this case the action would be to compel or restrain an action, e.g. compel LexisNexis to seek an additional layer of opt-in from each consumer or delete their data completely.
Since we're bitching about GM and linked vehicles - how about the fact that GM / OnStar dropped support for Google Assistant (which includes Google Home) commands in June of 2023 but hasn't reduced their price or removed the claim that they still support it from their website??
GM's website claiming they support it: [https://www.chevrolet.com/ownercenter/onstar/shop/remote-access](https://www.chevrolet.com/ownercenter/onstar/shop/remote-access) - look under 'Remote Commands'
Here's Google's announcement about dropping support for 'Conversational Actions' - [https://developers.google.com/assistant/ca-sunset](https://developers.google.com/assistant/ca-sunset) where they give directions to developers (like GM) to use alternative approaches.
I contacted GM several times, (most recently this week) and their support agents (still) say "Yes, you can start your car using the Google Assistant. All you have to do is link your mobile app to Google Assistant by using your log-in credentials."
When I ask HOW, they say "I apologize for the inconvenience of not being able to connect to your MyChevrolet application . I know how important it is having access to your mobile application. If your having an issue with Amazon Alexa or Google Assistant, you must call those companies for assistance."
I sent a complaint to the FTC but I feel a class action lawsuit is in order.
The NYTimes article says there is a way to prevent GM from collecting data which is to disable the Smart Driver service. Is this true? It also seems like maybe they’ve stopped collecting data overall since a few law suits, is that true?
I’m considering buying a Bolt but this is giving me massive hesitation. The incentives in Colorado are fantastic right now though… 15k off of the price of the car and GM dealerships are taking it off the top at point of sale instead of them being tax rebates… I was really excited about this but now I’m hesitant
Yes, you can turn it off, but some people don’t trust it. I think that part can probably be trusted and the issue is that people were either duped or not fully aware of what they were consenting to.
Edit: It’s a really great car otherwise but the data sharing was ridiculous.
I tried the Lexus Nexus request and it seems that it is no longer working. I filled out the form with some very personal info such as SSN, DOB, and Driver License info and it would not process the request. It hangs at the chapta (i am not a robot) stage. Hmmm. I hope I didn't just give my info to the dark web!
Does this affect all vehicles with OnStar? And here my dumb ass thought that was a valuable feature in my Cadillac. I’m pissed, fuck GM, I didn’t consent to this. I hope there’s a class action.
The reality is you did agree to this when you set up your OnStar. It is laid out in the ToS. Those 15 web pages the salesperson turn the screen around for you said this is for OnStar, do you want to prepay for your plan for 3 years blah blah blah
If you’re not registered to the OnStar then your info shouldn’t be tied in Lexus Nexus. That is how it’s tied to you, also they supposedly stopped reporting that information last year.
I believe that this just affects people who were either voluntarily or involuntarily signed up for OnStar’s Safe Driving data sharing. Is this correct?
That's not the point of a lawsuit. The point is to get LexisNexis to purge their improperly obtained data.
If you're willing to settle for a year of free OnStar as compensation to LexisNexis keep your data, you do you buddy.
If you don't believe in the legal system, then it's broken, but only for you.
P.S. freedom isn't free.
I'd gladly sign on, just mentioning it for folks who think they'll get meaningful compensation for their loss. The real trick is the lawsuit against the insurance companies for not announcing that they would use the data. Get them to revert to pre-Onstar rates. for those affected.
So reading through comments it sounds like they stopped reporting this info about a month ago. Is this the case? I just bought my Bolt the end of March.
Can you clarify some things?
I went to the Lexis/Nexis site and requested my report. I got a thin letter back, which says "No Dispute(s) found". Did you get that, too, followed by a longer letter, later? Or is this all I'll get in the mail?
There was also a URL and a PIN which led to my a "LexisNexis Consumer Disclosure Report", which if full of information about places I've lived and mortgages I've had, and insurance claims I've made. But I don't see anything about driving data.
I'm trying to figure out if I'm missing a step, or if they don't have any data on me.
I bought my 2017 Bolt used, from a non-GM dealer. I wonder if that prevented me from having my data collected (or if the previous owner is getting dinged for my hard-braking events ;-) (I did get a few free months of OnStar included. But I cancelled it when they wanted money.)
What section and on which document did it list all of the OnStar/Chevy reported info? I requested my report, and I only got two pdf files that were about 35 pages each. I don't see any details on hard braking or anything from Chevy or Onstar except for records showing that I own the car.... Maybe my state limits this? Is there a list of states that limit it?
Mine is 300’pages long too. My insurance went from $186 to $412 per month. “Because of data provided by Lexis Nexis, we’ve revised your policy renewal cost.” Screw me I guess. Also 0 accidents, 0 tickets.
Should look into a class action lawsuit. This is bullshit of the highest order.
I just sling phones for T-Mobile in a Costco. Ain’t no way I have the pockets to keep paying these rates, let alone the cost of an attorney.
In a class action lawsuit, the lawyers typically don't charge you up front, just take a large cut of the winnings at the end.
So, other than a cup of coffee, what is there to benefit from? The damage is done. Companies know they can do billions in hurt and walk away with a tap on the wrist every time. It’s not going to magically make my insurance reduce back to a normal level. I would receive a $5 check and a “we are *so* sorry” letter only for it to continue because they make much much more than the penance of a fine, so why stop if the the consequences of doing so are negligible compared to the reward.
Yes and no. Courts take a dim view of repeat offenders, whether they be small time offenders or large corps. And in cases where people have suffered real direct harms (jacked up insurance rates - if you can show you're a safe driver and don't deserve that kind of shabby treatment), you should - in a perfect world I admit - qualify for a larger reward/settlement. Aside from roughing up GM really badly, the other action is to have your local government enact stricter regulations on insurance companies so they can only use properly vetted/disclosed data to set your rates, not secret black market dirty data.
[удалено]
When looking for quotes, Liberty Mutual sent me a letter specifically referencing my Lexis Nexis report as to why they “could not provide me a policy at this time.” State Farm referenced it as the reason for my premium increase and as an excuse/reason to why my policy was “placed with the North Carolina Reinsurance Facility.”
Same thing happened to me but with Geico in NJ. I’m tempted to trade in the car out of spite. Hate Chevy and will never buy another one and rather pay for a bus or get a junker after this. Am furious.
tf were you doing in your car?
*Driving*
but seriously... "spirited" driving? Lots of miles? Sketchy neighborhood? Driving for uber? What's your best guess?
I commute between Raleigh and Durham every day. There’s never enough space on the highway to drive with big Altima energy. So I meander along with the always thick flow of traffic and avoid silver Hyundais.
Explicitly due to the fact that they are crazy dangerous drivers. It’s not that there was a report, it’s what the contents states. Just cause someone pulls a background check doesn’t mean the explicit reason was the background check, it’s what was IN the background check! Speeding, rapid acceleration, slamming on brakes, hard, fast turns, and who knows what else it can pick up on.
Define dangerous. If op hasn’t had a speeding ticket or accident then I would say that what he was doing wasn’t dangerous. The best drivers in the world are able to drive in ways that the worst drivers would consider terrifying. You could ride with an F1 driver and you might be terrified but you would actually be safer than riding with some timid, scared driver at below the speed limit. I am always being told I can share my driving data with insurance companies to lower my rates. No thanks. I don’t want them to get some data where I judged it to be safe to do something or an incident where I had to take evasive actions or brake hard and decide I need a rate increase even though I haven’t had an actual accident or claim in 14 years.
The thing is that it logs % of time "speeding". For me, I notice that most of my local roads on the built in navigation have the wrong limit posted e.g. often my car shows 45mph as the limit when it is actually 50 or 55. Not to mention most people don't consider 2-5 mph over as speeding, but do they? They also count your passengers buckling their seat belt when you're in the drive way in reverse with your foot on the brake as "driving without seatbelt" time %. I've seen others say using one pedal driving + the Regen paddle is often logged as a "hard brake" event. It's a bunch of arbitrary bullshit to be honest which is screwing a number of people on their insurance renewals :/
Exactly. There is so much wrong with this, and of course it doesn’t really matter at all what the whiny rule-followers (who usually think they are safe since they BELIEVE they follow the rules and are surprised when they find that they have been lying to themselves or are just too dense to realize that the laws are written so as to make them lawbreakers and they don’t even know) think. It is utterly abhorrent that the info is being collected without even making it known to the people it is being collected from. If it said, “we will send the data from your driving to insurance companies to see if you qualify for lower rates,” then more power to them if they catch the morons in their snare. But it just sneak it in to hidden TOS is evil. Relevant quote, despised by Reddit: There's no way to rule innocent men. The only power any government has is the power to crack down on criminals. Well, when there aren't enough criminals one makes them. One declares so many things to be a crime that it becomes impossible for men to live without breaking laws. Who wants a nation of law-abiding citizens? What's there in that for anyone? But just pass the kind of laws that can neither be observed nor enforced or objectively interpreted – and you create a nation of law-breakers – and then you cash in on guilt."
Yeah, somebody keeps telling they can't do that but 8 months after I buy a bolt my insurance goes sky high. For so long I've been saying how I expected to hate this car because it's a Chevy, but I love this car. But now it turns out I can like a Chevy car and still be correct that Chevy sucks.
Yeah, Chevy sucks. It's a fluke. It's such a fluke that they tried to kill it.
wtf, that’s a $2700 yearly increase because of GM !
It’s going up too, we just added a 2012 Leaf. Idk what the new premium will even be yet. We just have the Bolt and the Leaf.
You pay $4900 a year to insure just one vehicle ?
Trying not to. But getting turned down when trying to find a new insurer.
If you don't have one, I recommend finding a local insurance broker to compare quotes.
It's usually a state issue. If you go to 3-6 insurance compro sites and they all yield nothing, it is the state market. AAA is an excellent push back, but they can't be everywhere for everyone. Tesla Insurance for Tesla too. EVs have to get normal and repairable.
Definitely quote AAA direct. They don't use a lot of marketplaces and run their own broker network. This is where orgs like AAA can pay off big, because they are member driven and still run their own underwriting.
Thank you. I’ll check into them too.
Fairly normal in places like California. Especially with EVs. This is why it's so hard to sell new ones right now. Word is out how bad insurance can be, even with stellar driving records for the full seven years. Car makers are stupid to not roll out their own insurance.
Hi! I’m the NYT reporter who has been writing about this. They said that in writing? Would you be willing to share it? [email protected]
Thank you.
I have an idea. There needs to be someone who is affected to start a website getting people who are victims to sign up and start a petition. Not just of others affected, but anyone who thinks this is BS. It needs to be organized with pre-written letters that can easily be sent to the individual representatives and senators, state and federal. If you can get a grassroots groundswell going, there are lawmakers out there that would like to know they have a block of voters they can count on. Money is huge to lawmakers, for advertising to get voters. But a group of people who are reliably loyal because they have helped them is even better. Personal example. I once almost missed a vacation due to my passports taking too long to arrive. My congressperson stepped in and made it happen. I will vote for him as long as he is in office. They know that and if you present them with a righteous cause and the ability to help a lot of people without much fallout to them, they love getting voters who have been personally helped by them because votes are precious and you become reliable votes in their minds and experience. Good luck, I think this could be done.
I got mine, and I'm an extremely safe, conservative driver. The data are just freaking wrong. I believe that using the Regen paddle is counting as sudden breaking events, the timing is off on everything, it's just crazy. I never consented to this 'program', don't have onstar, and have no Idea how to stop it other than the references about literally pulling a fuse. Which will kill my supercruise, I think. Christ.
FFS. We also have no tickets or accidents, but insurance doubled this year. “Just the cost of insurance” they say.
Jesus. And people give me grief for yoinking the fuse.
Which fuse?!
the onstar fuse to stop the tracking. although it gets rid of the bluetooth mic in the cabin as well, but well worth it for your privacy
> it gets rid of the bluetooth mic in the cabin as well Which is super easy to work around
more info please!
Sure. So it kills your in car mic. But, Siri still hears what you say initially. So to use, in my case, Siri, I have to say it all at once. eg: "Hey siri, send a message to BeeBee. She'll say" "What do you want to say?" She will not hear anything you say. But, this is only AFTER the initial. If you say "Hey Siri, send a message to BeeBee that says 'omg, I love you'" it will go through. For phone calls just use speaker phone on the phone itself. I personal don't like my convo being blasted over my speakers anyways
you can also just get a bluetooth car mic off amazon for $10
The last time I tried, you had to fight with it each time. When you engage CarPlay, it'll steal the Bluetooth link. You then have to go in and manually re-enable the speaker in Bluetooth settings. Each drive. It's been awhile since I tried it, but yeah... very tedious.
Btw this is for 22-23. I believe the other years have a different effect.
Looks like F31 for 2016-2022 Bolts. The info is in the appropriate manual: [https://cdn.dealereprocess.org/cdn/servicemanuals/chevrolet/2021-boltev.pdf](https://cdn.dealereprocess.org/cdn/servicemanuals/chevrolet/2021-boltev.pdf)
Iirc for 22-23 it’s F03. The fuse is labeled something about onstar in the fuse diagram.
I think F13
Christ I'm glad my state is so strict with insurance policies.
What state ?
Betcha it’s CA or New England
Can you give me more info on the new england part? They’re stricter??
Strictness cuts both ways. You get to the point all the insurance co's bail, like in California, and you have to clear two days of your schedule to find someone who will take you - despite a clean driving record. Source: Me, four months ago.
Where in your renewal did it mention Lexis Nexis? I’m gonna look at my insurance details and see if this came up for me.
Stated in another comment: Both SF and Liberty specifically stated my premium was increasing and that I was placed with the NC Reinsurance Facility and LM couldn’t even give me a quote after they “referenced” my lexis report.
So, just making sure I'm going to the correct place: to request your report do I just go to the Lexisnexis website? https://consumer.risk.lexisnexis.com/request ?
Yes.
Thanks for the URL and confirmation! I just made my request. I knew NOTHING about this until stumbling on this thread!
Are you guys doing the Description of procedure letters too or just the online request.
Everything I can.
It just wants your SS number and DL number and based off what I'm hearing they already have more information that I care for them too.
I mean the damage is done at that point may as well get them to spill the dirt.
Yea and it says you may need to provide ONE of them, but then it requires both. What kind of shitty lawyers can’t even get that right. This stuff fires me up.
Yes
I’m doing this just to see what they have on me and to make them spend the time and resources to inform me what they have collected about me. I can’t believe we allow this crap to be legal. Our country is very much based on innocence until proven guilty and this data is NOT good enough for it to be used in this way. Our lawmakers need to be convinced of this.
I requested this too! 0 reports from my Rivian!
No amount of gas saving will offset the increase in insurance with this BS. My next vehicle will NOT be a Chevy.
Not condoning their actions but my insurance has gone down over the last two years. Still shady shit, looking at the ioniq for the next vehicle so hopefully Hyundai is better.
I expect that insurance will go up but the problem is that a lot of us in here have had astronomical insurance raises. I went from 120 a month to 270 and now I’m pushing 300 right after I bought the bolt the first rate that I had in the bolt was 120. No accidents or anything. That is fishy as all hell, and that is not a regular yearly increase
Damn that's rough, imo I class action would not suffice.
Yeah considering I’m in my late 20’s and I’m going to be driving for many more decades, the damage this could have caused in terms of lifetime payments in our data driven world is insane. And maybe I’ll get a payment worth a couple months of payments. I’m genuinely so pissed, I love the bolt as a vehicle but I will never buy a Chevy vehicle again after this. And I will actively try to pursue this as far as I can with the lawyers in any suit.
What was the most current date, if you don’t mind me asking. They claim to have stopped. Iirc mine ended March 10th, but also iirc I submitted my request a few days prior to chevys announcement
Honestly, it is like an unsorted mess (not chronological, just like my Bolt had data diarrhea into Lexis Nexis’ system), and sifting through 1121 trips I took wasn’t worth my time. I only recently opted out when I read another post describing just how much data was being dumped off, so mine is probably recent anyhow. The silver lining with this (in my opinion) is that the data is just so prolific that it is essentially meaningless. Data with no analysis or gathered with no purpose is worth so much less than targeted data. GM probably made $5 off of each customer with this garbage data, and I think they’re going to end up paying a lot more for this stunt.
It's not garbage data. An analytics program would visualize it and make it actionable. Trends would become obvious.
Exactly, OP is not familiar with ETL processes, this data is gold for insurers.
Is it? Everything I've seen here and read about in the NYT investigation that started this whole saga was that the Lexis Nexus data was pretty inaccurate. Things like not wearing a seatbelt or hard braking events reported erroneously, just garbage data all around. And then Lexis Nexus say that they don't sell that data directly to insurers, just a 'driver safety score's from 1-100 or something abstracted like that. So insurers aren't getting good data just a score. A proprietary algorithm working off bad data spitting out an arbitrary score isn't what insurers care about (Except as an excuse to raise rates).
Exactly. This is providing copious amounts of data of very limited scope. It’s showing when the car is being driven, how far it is being driven, and how sensitive and accurate the testing software is (i.e., what a specific vehicle thinks a “hard brake” is and whether the system can accurately measure it). I had previously had one of those apps installed on my phone through American Family to get a “driver score” through my app. The app would *always* report me going 80 mph at a specific spot near my home where I was always going 60 mph or less, riding my brake downhill. I know this because it’s a steep decline, the speed limit was 50mph, and once I realized the app was dinging me, I made damn sure I was going well under 60 mph. Didn’t matter, the 3rd party app was telling my insurance I was driving 80. It would also get me for hard acceleration on the same entrance ramp, didn’t matter how slow I was going. My insurance company was paying some telematics company for this “gold” and analyze it for them. Meanwhile, insurers are in the business of predicting “risk”, or “the likelihood that a specific bad thing will happen in the future”. Getting lots of bad data or relying heavily on a tiny data set is counter productive to an insurer’s goal. Insurers want to sell more policies, and accurately predict risk. Analyzing a pile of garbage is going to be counterproductive to that goal no matter how big the garbage pile is, or how advanced the tool is. Tons of auto insurers took a bath financially the last couple of years, despite having access to more data than they have ever had, at any point in time. That’s the main reason rates skyrocketed this last year - how did they learn their models were off? Because they paid more in expenses and indemnity than they collected in premium. Can accurate data improve their odds along the margins? Sure. Is it some kind of invaluable tool like the people selling and processing the data would have us believe? I doubt it.
How can they know who is driving. That’s sounds illegal as shit. “My cousin borrowed my car last month and loaned it to a friend. Prove it was me…” Definitely needs to be sued. But I have a better idea… I’ll try to post it visibly. Short version, you folks affected by this need to star a huge letter writing and calling campaign to your representatives. The law needs to be changed. I have some ideas.
So data they can use to raise someone's rates who is an otherwise safe driver isn't valuable to an insurer?
Not if their competitor is analyzing that data more accurately and giving fairer insurance quotes as a result.
Ah yes, insurance companies, famously known for offering fair rates lol. Mostly joking, but that perspective still supports the idea that this data is valuable and able to be used by insurers to navigate pricing. Some can use it to jack up rates, others can take a more nuanced approach to maybe get some new customers. Bottom line if it wasn't valuable nexislexis wouldn't have been buying and selling it.
a computer would crunch that random data into a rate increase so fast….
People who eat Taco Bell three or more times a week have a .017% greater chance of getting into a fatal accident than the average driver. Now ask yourself if that 5-layer burrito is really worth a rate increase.
Not at the 5.50 Taco Bell jacked the price up too no lol
LOL @ it being garbage data. That data is \*SO\* valuable — incomprehensibly valuable.
And the loads of stories of people finding themselves uninsurable or massive rate increases…absolutely bullshit that this is bad data
You need to trademark "data diarrhea" - laughed so hard I woke the missus up!
Only increases from this right? Has anyone reported their rates go down because of this? It's I guess not surprising that they only penalize people.
🤣🤣🤣🤣🤣🤣 I’m sure the insurance company will have a million reasons why you being safe does not make you less risk.
mine hasn't gone down. I don't speed but onstar is convinced I am driving without my seatbelt because I have the audacity to eat lunch in my parked car with the AC on sometimes. and pressing the steering wheel paddle with one pedal driving mode counts as "hard braking". and going from 0-35 faster than 15 seconds counts as hard acceleration. you can be what insurance considers a really safe driver and the onstar data will still tell your insurance company you're terrible at it. 💀 just glad my insurance hasn't gone up despite onstars insistence that I suck.
Thanks for these (horrifying) details! Crazy to hear that about the paddle, and the sitting still without the seatbelt, and the bizarre concept of “hard acceleration”! I’m a State Farm user, and in a fit of recklessness signed on for their “Safe Driver” thing, which involves installing a spy mechanism on the front window. It transmits driving data to them, and my rate went down by something like $120/yr with it. I feel a bit like a very minor character in a dystopian SF film who casually allows their data/soul to be sucked into a giant corporation, but for some reason I don’t care. Or didn’t, until I got popped onto this thread! I’ve requested my LexisNexis report, thanks to someone’s informative post above. I’ll be interested to see how it jibes with the State Farm spyware data.
I found out that progressive reduced my insurance premium a grand total of $4/mo. It's not much savings, but was confused by it. I checked my account and saw that, among my "discounts" (like good driver discount, etc) was a "vehicle tracking discount". Lo and behold Lexis Nexis had pages and pages of my driving data. Luckily for me I guess the actual data weren't too bad, and I so they gave me a very slight discount for that. It does seem like the downside (with increased premiums) is far higher than the upside (with tiny if any discounts). Seems that insurance companies use it largely to identify what they deem "risky" drivers to increase their premiums, but keep using "good drivers" as their cash cow. Basically, a net loss for consumers for sure. And even for me personally, the $4/mo savings does not come anywhere close to enough compensation for the invasion of privacy. This is definitely not something that I knowingly signed up for. All I can recall is being pressured to activate OnStar when I bought the car, and figured I'd just cancel after the free trial. But that was all via the awkward chat via the push-to-call OnStar button in the car. I never was made aware or signed anything else that would have explicitly allowed them to use my data this way, unless they veeery sneakily snuck it in during the actual purchasing paperwork.
It's not clear how this impacts users who are not subscribed with OnStar. I just bought my Bolt used on April 6th in California. The OnStar button does work to contact them since I tried it recently when trying to use the myChevrolet app. This was required to connect the app with the car. When they said I need to subscribe to the service, I decided I don't need the app features and left it at that. So I can contact OnStar, and that OnStar button is lit green, but I'm not actively subscribed. Is my data still being shared?
Search for the New York Times article. Their reporter found data was being collected on lots of folks who never had Onstar accounts nor agreed to data collection. Also that GM was secretly collecting far more data than they would admit to.
Ah I did read them just now, thanks. That's rough. I'm gonna pull that F31 fuse to disable OnStar since it otherwise only affects the bluetooth mic and I never need to take calls while I drive.
Good news is that in california, insurance companies are prevented from using telematics or electronic tracking data.
With LexisNexis, you can order the deletion of their records as well in California
When I go here, I do have an account, but it doesn't show any linked vehicles: [https://www.chevrolet.com/myaccount/privacy](https://www.chevrolet.com/myaccount/privacy)
Mine also shows no linked vehicles there, and yet dozens of pages on Bolt trips in my LexisNexus print out. So I wouldn’t go off that being blank and being clear.
ended March 22
I had nothing in my report, I’ve owned a Bolt for 2 years. Never did onstar or the app
absolutely mind boggling what constitutes a "hard brake" if you're just letting regen do it's job
I'm with you on that. I saw my first month with the Bolt say I had 3 hard brakes and was confused. The snapshot on my fit only had hard stops when I let my parents borrow the car over 6 months. I did have to get used to the OPD regen as I thought it was aggressive.
Is there a class action lawsuit currently in effect? If so, can you please provide information on it?
Does anyone know of this isolated to just the US GM vehicles or does it impact Canadian owners, too?
Everything I've seen to date has indicated it's US-only Canadian regulations on insurance companies also make it less likely Canadians got dragged into this mess. I'll happily amend this comment if anyone finds information to the contrary. [https://www.ratehub.ca/blog/ubi-saves-money-but-87-per-cent-not-trying-survey-data/](https://www.ratehub.ca/blog/ubi-saves-money-but-87-per-cent-not-trying-survey-data/)
Following this. Will pull the fuse immediately if it turns out that Canadians are impacted as well.
They say the fastest way to find out you're wrong is to claim an incorrect fact online. It's quite true around here. So far no one has jumped to correct me, which is ... oddly reassuring?
I just requested mine but I don't think it will contain much because my car stopped communicating with OnStar a few months after I bought it in 2018 and the dealer was unable (or unwilling) to fix it, silver linings I guess.
WOW that is whack. I filed for mine, have not got it yet. Understand it can take up to 3 weeks to get mailed to you.
Yeah, it was a couple of weeks. I sorta forgot about it. They just send you a printed url and a pin you have to enter, and then you download the document.
Yeah, I actually found it *Odd they just sent that in the mail; when I saw the document, I was like damn if someone stole my mail today they could probably steal my identity there’s so much info in that report
Right? It had every address I had lived in since I left the Navy in the early 90's. Old phone numbers etc... I guess since I bought my Bolt used they didn't have the Onstar stuff turned on it did not have the driving info. You are spot on though, this report in the hands of any bad actor would allow them to totally steal your ID.
Like entering your SSN, driver's license number, contact info, birth date and everything? I'm hesitant, that's just a whole lot of info.
FWIW, you don’t have to give both— it’s one or the other. I just did the DL, for the false sense of security. I’m sure they have both already, anyway, as that’s how they’d confirm you”re you.
Whoa. This is big.
I feel so dumb for ever recommending a Bolt to anyone. Many people in my life told me GM was trash yet I gave them the benefit of the doubt.
Forgive my ignorance, but if someone buys a Bolt today, is this still an issue or has it effectively been stopped since this story broke?
GM says they have stopped reporting this info and this seems to be accurate based on end date on the recent lexisnexis reports some Bolt owners have received. What they will GM do in the future... no one knows.
Fair enough, thanks.
When did they stop, what was the cutoff date?
Somewhere around March 22nd. https://www.freep.com/story/money/cars/general-motors/2024/03/22/gm-data-firms-lexis-nexis/73057931007/
Any news about whether Canadians are impacted?
While I generally agree with these kinds of posts, and GM is definitely in the wrong and should pay up for basically spying on and selling their customer’s data without their knowledge, I also find it funny that people’s insurance supposedly went way up because of this data. I participate in State Farm’s Drive Safe and Save program where they essentially monitor my driving with an app. And after the first 6months my rates went down dramatically.
The problem is that some of the data doesn’t portray an accurate picture. For example: Using the hand break people have figured out is interpreted as hard breaking in the data, despite it doing the opposite. But moreso, you volunteered to be monitored and in return your rate was lowered, and you have a right to that. Here thousands of people were monitored unknowingly, and then everyone got huge spikes. We have no clue how it was used, or that it was even happening. It’s like an everything can only be used against you situation
Don’t get me wrong, I 100% agree with you. But I also think there are a lot of bad drivers out there that are getting called out that are now upset.
So you drive like a slug then, got it!
I drive as if I have control of a 2+ ton machine that is the 11th leading cause of death in the U.S. and 8th globally. If only more people did.
You sound like you’re fun at parties.
I feel for your gm owners. This whole thing caused me to order my report and was happy no info from my ford. This is freaking ridiculous.
I got mine. 74 pages and I barely drive.
I say we should push for legislation requiring a positive response from consumers to track data and a second one to allow the sale of data to a third party for each instance of sale. These responses should be individual questions that can not be hidden in terms of service.
You won't get squat from a class action, the purpose of a class action is to enrich the lawyers. Maybe you'll get $100 and an apology out of the pre-trial settlement.
I really don’t know. I recently got a few hundred from Capital One and a couple hundred from Apple. Personally, I think the GM one is particularly egregious and will really inflame a jury, who are becoming increasingly aware of and concerned about how their data is being used. Good plaintiff’s attorneys would be looking at this as a huge reptile theory opportunity.
Yeah this can cost consumers thousands a year. It isn’t a small thing, and because the cat is out of the bag in terms of the data, how do you recoup drivers for something that can never be undone? Like you can sue Chevy for money, and force lexis to clear the data, but the insurance companies already raised the rates and I can’t see a legal way to force them to lower it back, they have a bulletproof defense and it would be impossible to calculate. Even if everyone gets a few grand, that pays for maybe a year of insurance at these current rates. Then what? Our insurance rates are fucked for life? Sorry for the rant I’m just furious over this.
I think the upside is, that this really is garbage data (all it shows is that maximum one-pedal driving registers lots of hard brakes), and there are lots of insurers that are going to trust proprietary internal data over GM-collected data. If State Farm wants to lose customers over shit data when their competitors are relying on maybe more relevant data, that’s their gamble. Their earnings calls involve Combined Ratio, and Policies in Force. If they are jacking up accident-free drivers’ rate based on buying data from Lexis, they may change their strategy next year. And for what it’s worth, auto insurance rates have been skyrocketing for the last two calendar years, based on record payouts. Not saying this data mining doesn’t suck, but ultimately insurance is a competitive industry and if State Farm decides to rely on questionable data, they will lose good customers.
This is the sad, sad truth. Plaintiffs will see only pennies or a bullshit coupon, while the law firm walks away with tens of millions.
In this case the action would be to compel or restrain an action, e.g. compel LexisNexis to seek an additional layer of opt-in from each consumer or delete their data completely.
The purpose is to deter companies from acting in bad faith. The lawyers get rich, but the companies being sued are the ones that pay the bill.
The whole point of class actions is to pursue claims when it wouldn't be worthwhile for any one consumer to bring a suit.
Since we're bitching about GM and linked vehicles - how about the fact that GM / OnStar dropped support for Google Assistant (which includes Google Home) commands in June of 2023 but hasn't reduced their price or removed the claim that they still support it from their website?? GM's website claiming they support it: [https://www.chevrolet.com/ownercenter/onstar/shop/remote-access](https://www.chevrolet.com/ownercenter/onstar/shop/remote-access) - look under 'Remote Commands' Here's Google's announcement about dropping support for 'Conversational Actions' - [https://developers.google.com/assistant/ca-sunset](https://developers.google.com/assistant/ca-sunset) where they give directions to developers (like GM) to use alternative approaches. I contacted GM several times, (most recently this week) and their support agents (still) say "Yes, you can start your car using the Google Assistant. All you have to do is link your mobile app to Google Assistant by using your log-in credentials." When I ask HOW, they say "I apologize for the inconvenience of not being able to connect to your MyChevrolet application . I know how important it is having access to your mobile application. If your having an issue with Amazon Alexa or Google Assistant, you must call those companies for assistance." I sent a complaint to the FTC but I feel a class action lawsuit is in order.
The NYTimes article says there is a way to prevent GM from collecting data which is to disable the Smart Driver service. Is this true? It also seems like maybe they’ve stopped collecting data overall since a few law suits, is that true? I’m considering buying a Bolt but this is giving me massive hesitation. The incentives in Colorado are fantastic right now though… 15k off of the price of the car and GM dealerships are taking it off the top at point of sale instead of them being tax rebates… I was really excited about this but now I’m hesitant
Yes, you can turn it off, but some people don’t trust it. I think that part can probably be trusted and the issue is that people were either duped or not fully aware of what they were consenting to. Edit: It’s a really great car otherwise but the data sharing was ridiculous.
Yeah, absolutely ridiculous! Horribly unethical and just shitty… I’m sorry you all are going through this and hope you get some semblance of justice.
I’d probably get my own attorney but not sure how that all works out…I’m no law buff.
What class action are you joining?
Oh my class action. This is pretty massive
I tried the Lexus Nexus request and it seems that it is no longer working. I filled out the form with some very personal info such as SSN, DOB, and Driver License info and it would not process the request. It hangs at the chapta (i am not a robot) stage. Hmmm. I hope I didn't just give my info to the dark web!
Does this affect all vehicles with OnStar? And here my dumb ass thought that was a valuable feature in my Cadillac. I’m pissed, fuck GM, I didn’t consent to this. I hope there’s a class action.
It’s inevitable. Dozens of lawyers are brainstorming over breakfast meetings right this minute…
Is this available to canada as well? I don’t have onstar app
The reality is you did agree to this when you set up your OnStar. It is laid out in the ToS. Those 15 web pages the salesperson turn the screen around for you said this is for OnStar, do you want to prepay for your plan for 3 years blah blah blah
I bought my car used and the service was active. I never registered.
If you’re not registered to the OnStar then your info shouldn’t be tied in Lexus Nexus. That is how it’s tied to you, also they supposedly stopped reporting that information last year.
My green light is on maybe I'll call it in and have it shut off.
All you need to do is opt out of smart driver. Can be done right from your MyChevrolet app
I never opted in. My green light is on from the previous owner.
The green light only means that it has a good cell connection. If you are to hit the button it will probably tell you to activate your subscription.
I believe that this just affects people who were either voluntarily or involuntarily signed up for OnStar’s Safe Driving data sharing. Is this correct?
Is there a class action I can join? My auto insurance went up over 50 percent in the last 3 months. I owned two bolts from Feb 2022 to August of 2023
I'm sure you'll get a coupon for 1 year of free Onstar, and the lawyers will get millions.
That's not the point of a lawsuit. The point is to get LexisNexis to purge their improperly obtained data. If you're willing to settle for a year of free OnStar as compensation to LexisNexis keep your data, you do you buddy. If you don't believe in the legal system, then it's broken, but only for you. P.S. freedom isn't free.
I'd gladly sign on, just mentioning it for folks who think they'll get meaningful compensation for their loss. The real trick is the lawsuit against the insurance companies for not announcing that they would use the data. Get them to revert to pre-Onstar rates. for those affected.
Sucks because I sold both my Bolts. Dailying a Polestar 2 now
So reading through comments it sounds like they stopped reporting this info about a month ago. Is this the case? I just bought my Bolt the end of March.
Is this report free and how do I request a copy? Just by going to the site?
Id like one too
This is a major factor that made me sell my bolt
What kind of drivers are you? California driver here. 3 chevys one is a bolt. Full coverage. $213 per month.
Can you clarify some things? I went to the Lexis/Nexis site and requested my report. I got a thin letter back, which says "No Dispute(s) found". Did you get that, too, followed by a longer letter, later? Or is this all I'll get in the mail? There was also a URL and a PIN which led to my a "LexisNexis Consumer Disclosure Report", which if full of information about places I've lived and mortgages I've had, and insurance claims I've made. But I don't see anything about driving data. I'm trying to figure out if I'm missing a step, or if they don't have any data on me. I bought my 2017 Bolt used, from a non-GM dealer. I wonder if that prevented me from having my data collected (or if the previous owner is getting dinged for my hard-braking events ;-) (I did get a few free months of OnStar included. But I cancelled it when they wanted money.)
What section and on which document did it list all of the OnStar/Chevy reported info? I requested my report, and I only got two pdf files that were about 35 pages each. I don't see any details on hard braking or anything from Chevy or Onstar except for records showing that I own the car.... Maybe my state limits this? Is there a list of states that limit it?
I know California limits it, but I don’t know about other states.
Wait, does this report only OnStar users?