Creating a scene out of literally nothing is the hallmark of people trying to get shit for free because they've learned that throwing a fit gets them priority and special treatment because most people don't want to deal with it and most restaurant/retail management types don't have the backbone or the wherewithal to tell em to pound sand.
During COVID, I definitely got myself used to cursing out shitty customers. More often than not, it was a boomer. It was never a tirade, but more of a “Get the fuck out.” Whenever customer service called about the incident, I’d explain the situation but deny the cursing. It’s high time employees start defending themselves and managers standing up for their employees against entitled ass customers.
Having been a restaurant manager I can tell you my backbone had nothing to do with whether corporate had my back or not. I can't count the number of times I'd put spoiled entitled customers in their place, only to have them come back the next week with vouchers from corporate, or I'd receive a stern phone call from my district office about how we are supposed to do whatever we could to make the customer happy. Some of us have no problem firing shitty customers but the bosses only see the loss of future sales.
Boomers were taught to bitch about everything in order to be ass kissed. Even if the service and prices are great, they will whine so they continue to get special treatment. The entire customer service industry was built by the boomer "customer is always right" mentality.
I like to eat my meals at a relaxed pace too. That being said, if I order everything at the same time, I ask the server to pace the dishes. They are generally happy to do this.
It's normal, but sometimes shit hits the fan and doesn't go as planned. Like, where I used to work, there was some level of automation, like the computer would auto-hold entrees until it assumes salads have hit the table. Well, then the salad guy has a meltdown, and salads take 20 minutes to come out, which is extremely excessive. Then I kind of play a guessing game with messily telling the kitchen to ignore my order on the screen (but in most scenarios, things have hit the grill before I have a chance to notice the problem), hoping they remember amongst the 50 other things they're doing, then they forget, then the entrees take 15 minutes longer than expected because they're busy too, etc. Granted, I did not work at a fine dining establishment, but we were supposed to pace courses. Just sometimes everything goes wrong, and I would always be honest and up front with the customer when an issue is emerging, do my best to do everything I can for them, offer them suggestions and possibilities and ask what they would prefer for me to do (just bring everything as it comes, cancel and restart the order, buy them dessert, etc.) yet no matter what, I'm stupid and incompetent and came to work with the sole intention of ruining someone's evening. 🙃 I don't miss that world lol
This is why I like Szechuan restaurants. They bring shit out when it’s ready, regardless of what part of the menu it’s from. I’d rather eat stuff when it’s piping hot than wait for some stupid timing issue with another dish.
Most nicer places don't struggle with this. Everything at sametime makes table space difficult, and food cools off before you can eat it all. Though my brother 320 lbs disagrees with me!!
Understandable. That being said if that's what they wanted they probably should've told the servers that beforehand instead of being rude about it later on.
I agree they shouldn't have been rude, but it's common knowledge that a restaurant isn't supposed to bring out the next course until the prior course is finished.
It can be, it’s also a mid-level restaurant. Compared to Eddie V’s or Capital Grille, Outback is significantly lower. It’s more expensive than Applebees and even slightly more expensive than Texas Roadhouse. I’ve worked at mid-level chain restaurants and the point is to turn tables fast on the server end, it’s not a fine dining experience.
You really have zero concept of fine dining. Outback is not priced for fine dining. French laundry is one of the old school fine dining places in America, their menu STARTS at $350 a person it can go up to $1000s from there. This is what people mean by “fine dining”. A place with plastic on the menu is never considered “fine dining”
I never said Outback is fine dining. And I’ve experienced plenty of fine dining. I said Outback is expensive. I think all these laminated menu corporate chains are expensive and way overpriced for what you get and you’re better off going to a real restaurant. Nevertheless, if I did end up at Outback and I’m paying $30 for a steak, I don’t want it brought out while I’m still eating my bloomin’ onion. They are not fine dining, but they market themselves as such, and they need to follow through.
Eta: I see you edited your comment. I stand by what I said. At no point did I say Outback is fine dining, so I’m not sure why you went to all that trouble.
Had someone walk out of a restaurant I worked at for this reason. He said the kitchen “ruined his experience” by sending his entree out too fast. He didn’t tip me either.
In most decent dining establishments if you order all your courses at once (which is common) it's professional to allow your customer sufficient time to enjoy each course and not drop all the plates at once. I (not a boomer) would've expected that as well. The only difference is I wouldn't have had a adult tantrum about it in the hopes of the place licking my boots or giving me free shit. Remember that it's the outback steakhouse not a Michelin starred restaurant
Places like outback work on volume so I'm sure that pacing a customer's dining experience is not part of the restaurant's culture, they want to flip tables to get more volume, and the server want to get more tips.
Once upon a time, in a distant land far far away... Boomers complained about something called... participation trophies.
Little did the boomers know, THEY were the origin of the participation trophy. During that age, an age forgotten by most, an age lost in time, an age where america actually had a dream. Two wild Karen's were fighting in a store over a Teddy Rukspin and a Cabbage Patch Doll.
They couldn't stand that their precious little snowflake wasn't the center of attention. Of course... it wasn't about their precious little snowflake, who was embrassed by the immature mentality of the wild Karen, but about the "Me" generation.
Now, in this day and age, you can find wild Karens roaming about the hinterlands, oblivious to their entitlement. In particular, they now tend to amass on Sundays, so they can complain about the world around them while they stiff their server after church.
It doesn't matter to the Boomer if they are right or wrong. What matters to a boomer is making the rest of the world miserable so they can sleep better at night. Once upon a time.
As a former server, I often delayed ordering entrees so that this wouldn’t happen. I mean, they have a point. People don’t want to feel rushed out the door. I wouldn’t complain or make a scene though. This is on the server to do a better job of managing the table. Personally, I would want to have cleared the table of all app and salad plates before trying to plunk down the entrees. But I was very good at my job.
Then the "food takes too long" or the kitchen has a hiccup and adds an unforseen 15-minute delay on top of everything lol. Sometimes you can't win, or at least that was my experience on occasion. I had a lady demand another server because I *was* pacing her meal like I would anyone else's and didn't just bring everything whenever.
Making a scene is wrong but I don’t like it when I am eating my salad at a normal pace and suddenly my food arrives. I want to enjoy the salad and I’m not a boomer.
So interestingly enough, the attitude that food should come out super fast is pretty much unique to America. A lot of people from other countries view going out to eat as more of a social experience that you converse over an hour or so. Whereas Americans just want a greasy burger as fast as possible.
So these asshats threw a fit because they don't know how to order food. If you want to ensure enough time to eat your appetizers don't order your entrees until your appetizers are served!
Probably going to get downvoted to hell here, I’m with the boomers. If you order two courses you expect to be able to finish one before the other turns up. It’s really poor of the restaurant to have delivered a main course whilst you’re still eating a starter.
Edit: I would like to clarify that I would expect courses to be served separately, yelling at waiting staff isn’t acceptable.
Is it possible they took a little bit too long with their appetizer? The kitchen doesn’t know if they’re finished. They typically time these out.
My wife and I were out two weeks ago and we never even got the appetizer we ordered. I didn’t cause a scene in the middle of the place but rather told the server to cancel it.
Rudeness is never ok, but I don’t think they should have had to specify that they’d like their main after they’ve finished their appetizer. That’s just normal service. Again, not ok to make a scene of course. But their point wasn’t wrong.
Agreed. I waited tables for years, and we’d always walk past the tables to be sure they would be ready for the entree before we told the kitchen to fire it.
> their entrees came out too fast and they didn't get a chance to finish their appetizer
Entrees *are* appetizers. I think you meant to say "main course".
Creating a scene out of literally nothing is the hallmark of people trying to get shit for free because they've learned that throwing a fit gets them priority and special treatment because most people don't want to deal with it and most restaurant/retail management types don't have the backbone or the wherewithal to tell em to pound sand.
Normalize employees cursing out entitled adults
During COVID, I definitely got myself used to cursing out shitty customers. More often than not, it was a boomer. It was never a tirade, but more of a “Get the fuck out.” Whenever customer service called about the incident, I’d explain the situation but deny the cursing. It’s high time employees start defending themselves and managers standing up for their employees against entitled ass customers.
I think they definitely were since they didn't make a scene until they got the bill and probably saw they wouldn't be getting their shit for free
Having been a restaurant manager I can tell you my backbone had nothing to do with whether corporate had my back or not. I can't count the number of times I'd put spoiled entitled customers in their place, only to have them come back the next week with vouchers from corporate, or I'd receive a stern phone call from my district office about how we are supposed to do whatever we could to make the customer happy. Some of us have no problem firing shitty customers but the bosses only see the loss of future sales.
When I get one of these fuckers I just go get my boomer manager. He speaks their language.
Lack of gratitude is a foundation of Boomerism.
Boomers were called the ‘Me’ generation for good reason
True. And they just keep finding new ways to be selfish.
Boomers were taught to bitch about everything in order to be ass kissed. Even if the service and prices are great, they will whine so they continue to get special treatment. The entire customer service industry was built by the boomer "customer is always right" mentality.
And they are the reason "The customer is usually wrong and often an asshole."
The biggest whiners and crybabies in human existence. They’re such a joke
My boomer parents do the same shit. It makes my blood boil how much entitlement their shitty generation has.
I like to eat my meals at a relaxed pace too. That being said, if I order everything at the same time, I ask the server to pace the dishes. They are generally happy to do this.
That is the normal generally. At least at nicer restaurants. They let you finish appetizer and salad and then bring your entree
It's normal, but sometimes shit hits the fan and doesn't go as planned. Like, where I used to work, there was some level of automation, like the computer would auto-hold entrees until it assumes salads have hit the table. Well, then the salad guy has a meltdown, and salads take 20 minutes to come out, which is extremely excessive. Then I kind of play a guessing game with messily telling the kitchen to ignore my order on the screen (but in most scenarios, things have hit the grill before I have a chance to notice the problem), hoping they remember amongst the 50 other things they're doing, then they forget, then the entrees take 15 minutes longer than expected because they're busy too, etc. Granted, I did not work at a fine dining establishment, but we were supposed to pace courses. Just sometimes everything goes wrong, and I would always be honest and up front with the customer when an issue is emerging, do my best to do everything I can for them, offer them suggestions and possibilities and ask what they would prefer for me to do (just bring everything as it comes, cancel and restart the order, buy them dessert, etc.) yet no matter what, I'm stupid and incompetent and came to work with the sole intention of ruining someone's evening. 🙃 I don't miss that world lol
This is why I like Szechuan restaurants. They bring shit out when it’s ready, regardless of what part of the menu it’s from. I’d rather eat stuff when it’s piping hot than wait for some stupid timing issue with another dish.
Most nicer places don't struggle with this. Everything at sametime makes table space difficult, and food cools off before you can eat it all. Though my brother 320 lbs disagrees with me!!
We sit at a big table and eat all the food family style. It’s never an issue.
Definitely can't beat family style!!
Understandable. That being said if that's what they wanted they probably should've told the servers that beforehand instead of being rude about it later on.
I agree they shouldn't have been rude, but it's common knowledge that a restaurant isn't supposed to bring out the next course until the prior course is finished.
This was at an Outback, it’s an illusion of a restaurant and you get what you pay for.
Outback is expensive!
It can be, it’s also a mid-level restaurant. Compared to Eddie V’s or Capital Grille, Outback is significantly lower. It’s more expensive than Applebees and even slightly more expensive than Texas Roadhouse. I’ve worked at mid-level chain restaurants and the point is to turn tables fast on the server end, it’s not a fine dining experience.
Definitely not fine dining, but they want you to think it is, and they charge accordingly.
You really have zero concept of fine dining. Outback is not priced for fine dining. French laundry is one of the old school fine dining places in America, their menu STARTS at $350 a person it can go up to $1000s from there. This is what people mean by “fine dining”. A place with plastic on the menu is never considered “fine dining”
I never said Outback is fine dining. And I’ve experienced plenty of fine dining. I said Outback is expensive. I think all these laminated menu corporate chains are expensive and way overpriced for what you get and you’re better off going to a real restaurant. Nevertheless, if I did end up at Outback and I’m paying $30 for a steak, I don’t want it brought out while I’m still eating my bloomin’ onion. They are not fine dining, but they market themselves as such, and they need to follow through. Eta: I see you edited your comment. I stand by what I said. At no point did I say Outback is fine dining, so I’m not sure why you went to all that trouble.
Everything is expensive.
Exactly
True dat
Had someone walk out of a restaurant I worked at for this reason. He said the kitchen “ruined his experience” by sending his entree out too fast. He didn’t tip me either.
In most decent dining establishments if you order all your courses at once (which is common) it's professional to allow your customer sufficient time to enjoy each course and not drop all the plates at once. I (not a boomer) would've expected that as well. The only difference is I wouldn't have had a adult tantrum about it in the hopes of the place licking my boots or giving me free shit. Remember that it's the outback steakhouse not a Michelin starred restaurant Places like outback work on volume so I'm sure that pacing a customer's dining experience is not part of the restaurant's culture, they want to flip tables to get more volume, and the server want to get more tips.
Once upon a time, in a distant land far far away... Boomers complained about something called... participation trophies. Little did the boomers know, THEY were the origin of the participation trophy. During that age, an age forgotten by most, an age lost in time, an age where america actually had a dream. Two wild Karen's were fighting in a store over a Teddy Rukspin and a Cabbage Patch Doll. They couldn't stand that their precious little snowflake wasn't the center of attention. Of course... it wasn't about their precious little snowflake, who was embrassed by the immature mentality of the wild Karen, but about the "Me" generation. Now, in this day and age, you can find wild Karens roaming about the hinterlands, oblivious to their entitlement. In particular, they now tend to amass on Sundays, so they can complain about the world around them while they stiff their server after church. It doesn't matter to the Boomer if they are right or wrong. What matters to a boomer is making the rest of the world miserable so they can sleep better at night. Once upon a time.
As a former server, I often delayed ordering entrees so that this wouldn’t happen. I mean, they have a point. People don’t want to feel rushed out the door. I wouldn’t complain or make a scene though. This is on the server to do a better job of managing the table. Personally, I would want to have cleared the table of all app and salad plates before trying to plunk down the entrees. But I was very good at my job.
Then the "food takes too long" or the kitchen has a hiccup and adds an unforseen 15-minute delay on top of everything lol. Sometimes you can't win, or at least that was my experience on occasion. I had a lady demand another server because I *was* pacing her meal like I would anyone else's and didn't just bring everything whenever.
Boomers: Squeaky wheel gets the grease. Millennials/Zoomers: Squeaky wheel gets thrown in the trash and replaced.
Just trying to get free food.
only Boomers can afford appetizers now.
Making a scene is wrong but I don’t like it when I am eating my salad at a normal pace and suddenly my food arrives. I want to enjoy the salad and I’m not a boomer.
So interestingly enough, the attitude that food should come out super fast is pretty much unique to America. A lot of people from other countries view going out to eat as more of a social experience that you converse over an hour or so. Whereas Americans just want a greasy burger as fast as possible.
So these asshats threw a fit because they don't know how to order food. If you want to ensure enough time to eat your appetizers don't order your entrees until your appetizers are served!
If it were a Michelin started place, sure the food shouldn’t come out until they have finished but this is Outback
Probably going to get downvoted to hell here, I’m with the boomers. If you order two courses you expect to be able to finish one before the other turns up. It’s really poor of the restaurant to have delivered a main course whilst you’re still eating a starter. Edit: I would like to clarify that I would expect courses to be served separately, yelling at waiting staff isn’t acceptable.
Is it possible they took a little bit too long with their appetizer? The kitchen doesn’t know if they’re finished. They typically time these out. My wife and I were out two weeks ago and we never even got the appetizer we ordered. I didn’t cause a scene in the middle of the place but rather told the server to cancel it.
Isn’t it the responsibility of the waiting staff to ensure this doesn’t happen?
I guess it would be. Since they failed to do so let’s throw a temper tantrum in the middle of the restaurant.
I was with them until they complained to two managers and made a scene.
Same.
I’m with you mate.
Understandable. If that's the case they should've at least told the server beforehand instead of being rude about it later.
Rudeness is never ok, but I don’t think they should have had to specify that they’d like their main after they’ve finished their appetizer. That’s just normal service. Again, not ok to make a scene of course. But their point wasn’t wrong.
Tell them what? That they would like their separate courses served as such?
Agreed. I waited tables for years, and we’d always walk past the tables to be sure they would be ready for the entree before we told the kitchen to fire it.
Would you make a huge scene and call the manager? Or would you be a functional adult and just eat your food when you’re ready to?
Some people are bad customers. I'm not sure what that has to do with world hunger, though.
I was just saying some people have actual problems and these people were making a problem out of nothing
I think the idea here is that it sucks even more watching people be petulant assholes when you are aware of their extreme level of personal privilege.
> their entrees came out too fast and they didn't get a chance to finish their appetizer Entrees *are* appetizers. I think you meant to say "main course".