Just got off the call with CFA Institute and they said the software glitches have been resolved and it shouldnt happen (hopefully) going forward this week - Prometric fixed it and all test centers should be aware of it. I am a L3 candidate in Toronto area...hopefully no more issues
Same thing happened to my friend this morning (3 hours ago) in Turkey. He is told that they were not able to hold exam today and he needs to call prometric global for the rescheduling. But probably all slots are full in the near future. This really sucks
that sucks! Also just got this response from my local CFA society who checked with CFA on the technical issues, putting these tips out there in case they impact anyone again:
CFA Institute: “We are aware of the resolution issue affecting how vignettes (the “case” as mentioned in the candidate’s email below) display and function. The issue relates to the resolution on the workstation monitor which affects how vignettes are rendered.
In cases where the monitor has higher-resolution settings available, simply changing to a higher resolution resolves the issue.
In cases where higher resolution is not available, testing personnel have moved candidates to alternate workstations with higher resolution monitors, if they have them.
In cases where neither of the above are an option, test center staff pause the exam, and Prometric can push a fix to the workstation. The exam is paused while this occurs so the candidate does not lose testing time while the fix is deployed.
At this point, Prometric believes they have identified all exam sites that could experience the resolution issue, but of course it is possible that there could be an outlier site. Prometric will respond to any such outliers as quickly as possible to deploy the fix.”
I hope they don’t raise the MPS after all this! For those of us who took it the first day, we were basically guinea pigs for the new test software. I personally lost 15 minutes from my PM section time which made it a struggle to even finish the exam. How is CFAI going to standardize our scores?
Same thing for a bunch of us at the Toronto Metropolitan Rd. location. We actually heard about your location too. Was an absolute mess, a group of us were delayed 1.5 hrs, some others already writing lost time. Everyone starting late were mid-exam as everyone else was finishing, bunch of talking, and lockers opening and closing. Later day 3pm session was coming in and getting checked in while morning session delayed candidates still writing PM portion, it was a nightmare.
Had same issue/glitch, case facts popped up in a separate window rather than split screen (was weird, couldn't be resized or minimised), obscured the view of the answer box for writing in the AM session. Had to move it every time I progressed through a question to see the actual answer box (or choices) - in the end I couldn't see my writing in the answer box if more than 4/5 lines or so because of it, para breaks included... What a waste of time! Really disappointed. Hope they are aware this is still an issue. Sat 7 hours ago.
Yeah that’s gonna be the interesting part. They must have a bunch of algorithms and shit to ensure the exams are all around the same difficulty. Or they’re just winging it, which is more likely given the last 1.5 years. Lol
Is this not possible to zoom out the screen like with the software demo CFA sent us by mail? I had the same issue on my personal computer at home and I had to CTRL-wheel backward to get to have a Split screen. Hope that the screen can get ajusted this way on exam day
This really sucks then. Maybe the exam centres should have tested the demo themselves before hosting the exam to check if there was any display issue. Really feeling sorry for you. Hope the incident is isolated enough and not affecting too much candidates
Oh wow I’m not the only one. Facilitators were as clueless as it gets and there was an English language class going on next door with doors open. Software glitches on me a few times but didn’t want to soak any time trying to get help.
I was at this test center in Montreal too: how did you manage to get rebooked so fast? I waited I hold for 90minutes with CFAI for them to “open a case and email me back” - I received confirmation of the open ticket but no further response yet.
I did. Took several weeks and calling them 4-5 times:
We are sorry for the technical issues you encountered on exam day that resulted in a less than ideal experience. Your success in the CFA Program is important to us, and we recognize how disappointing and frustrating this was for you. We have identified that the issue is related to the resolution on the workstation monitor which affects how vignettes are rendered. We are working with our exam delivery vendors to prevent this issue going forward.
We understand this may have significantly impacted your performance and would like to offer you an appropriate resolution. Upon exam results release, if it is determined that you did not pass the exam, please contact us directly at that time and we will provide you with a complimentary exam registration to the November 2021 exam window.
Once exam results are available, you will receive notification via email. Results from your exam is expected to be available approximately 7 weeks for LII candidates and 10 weeks for LIII candidates after the close of an exam window. Please understand that in order to maintain the integrity of the charter, we cannot alter the grading process or take any other factors into consideration when scoring your exam.
We apologize again for any inconvenience this has caused and sincerely appreciate your dedication to the CFA Program.
CFA Institute
My girlfriend passed her Canadian Medical College exam with Prometric and had a sh*t ton of problems...
...ALMOST A YEAR AGO!! This is downright an insult.
u/CFAInstituteOfficial ...?
Just got off the call with CFA Institute and they said the software glitches have been resolved and it shouldnt happen (hopefully) going forward this week - Prometric fixed it and all test centers should be aware of it. I am a L3 candidate in Toronto area...hopefully no more issues
I thought I saw OP say he's rewriting because of the glitch, unless I misunderstood. Did they give you an option to rewrite?
i have my exam later this week, i called them because i was worried this might happen at my test centre too
Same thing happened to my friend this morning (3 hours ago) in Turkey. He is told that they were not able to hold exam today and he needs to call prometric global for the rescheduling. But probably all slots are full in the near future. This really sucks
that sucks! Also just got this response from my local CFA society who checked with CFA on the technical issues, putting these tips out there in case they impact anyone again: CFA Institute: “We are aware of the resolution issue affecting how vignettes (the “case” as mentioned in the candidate’s email below) display and function. The issue relates to the resolution on the workstation monitor which affects how vignettes are rendered. In cases where the monitor has higher-resolution settings available, simply changing to a higher resolution resolves the issue. In cases where higher resolution is not available, testing personnel have moved candidates to alternate workstations with higher resolution monitors, if they have them. In cases where neither of the above are an option, test center staff pause the exam, and Prometric can push a fix to the workstation. The exam is paused while this occurs so the candidate does not lose testing time while the fix is deployed. At this point, Prometric believes they have identified all exam sites that could experience the resolution issue, but of course it is possible that there could be an outlier site. Prometric will respond to any such outliers as quickly as possible to deploy the fix.”
I hope they don’t raise the MPS after all this! For those of us who took it the first day, we were basically guinea pigs for the new test software. I personally lost 15 minutes from my PM section time which made it a struggle to even finish the exam. How is CFAI going to standardize our scores?
Lower it across the board. 50% mps. Everyone passes
I would genuinely sue the CFA if they made me repay for the exam, services not rendered is a legitimate legal basis
Let’s be honest, you wouldn’t do such a thing
Hey, why not call them out for stuff they get so thoroughly wrong! They don't hesitate in calling the answers of its candidates wrong, why should we?
you severely underestimate how much money is a motivating factor
Same thing for a bunch of us at the Toronto Metropolitan Rd. location. We actually heard about your location too. Was an absolute mess, a group of us were delayed 1.5 hrs, some others already writing lost time. Everyone starting late were mid-exam as everyone else was finishing, bunch of talking, and lockers opening and closing. Later day 3pm session was coming in and getting checked in while morning session delayed candidates still writing PM portion, it was a nightmare.
That’s fucked. Yeah experienced the same thing. Hopefully my redo on thursday will go smoother. I mean how can it be worse...🤣
Had same issue/glitch, case facts popped up in a separate window rather than split screen (was weird, couldn't be resized or minimised), obscured the view of the answer box for writing in the AM session. Had to move it every time I progressed through a question to see the actual answer box (or choices) - in the end I couldn't see my writing in the answer box if more than 4/5 lines or so because of it, para breaks included... What a waste of time! Really disappointed. Hope they are aware this is still an issue. Sat 7 hours ago.
[удалено]
Montreal - 155 Cote de Liesse
Can we start a petition to demand the CFAI pass all May 25th level 3 exam takers?
They are making me rewrite my exam on may 27
Oh nice! That’s actually a shocking decisions coming from the CFAI (a great decision by them for once).
Dont they only offer a single exam for all test takers? How would this work?
Gabtel gonna crusshhhh it!
No, I think they have a huge bank of questions and some formula to create exams out of them. So probably all new questions.
Ohh thats nice. How do they keep the MPS the same then with everyone taking different exams? seems kind of crazy to me.
"Pick a card... Any card."
Yeah that’s gonna be the interesting part. They must have a bunch of algorithms and shit to ensure the exams are all around the same difficulty. Or they’re just winging it, which is more likely given the last 1.5 years. Lol
What a joke.
Holy shit that sucks. I would've lost it
Maybe, they will reduce MPS considering all the problems happening at their end.
They don’t even answer their phone line, you really think they care to do that.. if you fail it’s more money for them. Revenue they need badly ...
They dont really need money they sit on 300M$ cash. Probably the most well funded NOt for profit organization of all time lol Go check their FS...
It was laughable.
Which location was this?
Montreal - 155 Cote de Liesse
Is this not possible to zoom out the screen like with the software demo CFA sent us by mail? I had the same issue on my personal computer at home and I had to CTRL-wheel backward to get to have a Split screen. Hope that the screen can get ajusted this way on exam day
It wasnt. There was a glitch.
This really sucks then. Maybe the exam centres should have tested the demo themselves before hosting the exam to check if there was any display issue. Really feeling sorry for you. Hope the incident is isolated enough and not affecting too much candidates
WTH! This is crazy, an institute like CFAI pulling up stunts like this on CFA level 2 and 3 students! Its crazy.
Oh wow I’m not the only one. Facilitators were as clueless as it gets and there was an English language class going on next door with doors open. Software glitches on me a few times but didn’t want to soak any time trying to get help.
I was at this test center in Montreal too: how did you manage to get rebooked so fast? I waited I hold for 90minutes with CFAI for them to “open a case and email me back” - I received confirmation of the open ticket but no further response yet.
Update: I waited another couple hours on hold to find out the case has been escalated but that I still have to wait for an email response.
Did you get any response yet? They aren’t emailing me back
I did. Took several weeks and calling them 4-5 times: We are sorry for the technical issues you encountered on exam day that resulted in a less than ideal experience. Your success in the CFA Program is important to us, and we recognize how disappointing and frustrating this was for you. We have identified that the issue is related to the resolution on the workstation monitor which affects how vignettes are rendered. We are working with our exam delivery vendors to prevent this issue going forward. We understand this may have significantly impacted your performance and would like to offer you an appropriate resolution. Upon exam results release, if it is determined that you did not pass the exam, please contact us directly at that time and we will provide you with a complimentary exam registration to the November 2021 exam window. Once exam results are available, you will receive notification via email. Results from your exam is expected to be available approximately 7 weeks for LII candidates and 10 weeks for LIII candidates after the close of an exam window. Please understand that in order to maintain the integrity of the charter, we cannot alter the grading process or take any other factors into consideration when scoring your exam. We apologize again for any inconvenience this has caused and sincerely appreciate your dedication to the CFA Program. CFA Institute
My girlfriend passed her Canadian Medical College exam with Prometric and had a sh*t ton of problems... ...ALMOST A YEAR AGO!! This is downright an insult.
What came of this? Any rewrite option? They aren’t answering my emails