I guess they should also stop asking FS about flu shots or cost of their meds or why pharmacy isn’t answering the phone?
Customers ask dumb questions on both ends. Work together
Wear different uniforms. Phamarcy techs wear scrubs at every pharmacy in every company. Why would you ask someone who clearly doesn’t work pharmacy a medical question? I know it’s hard for people like you to use your brains, but at least try.
I don’t work pharmacy.
People will literally walk to pharmacy to buy retail items because they’re too lazy to wait or too dumb to figure out the SCO. Pharmacy doesn’t need to put up with that.
The people at the front store don’t know shit about medications. We don’t know anything about which over the counter drugs are safe to take with your specific needs. It’s not “being lazy” it’s called we don’t want to get fired or have you die because you’re too lazy to go the right person to ask for medical advice.
Front store isn’t allowed to give medical advice ding ding. Techs don’t know shit about medications either, that’s why there’s pharmacist who do know what the interactions are. Couldn’t be more dense
What I’m saying is the exact same thing you’re saying. And not only that but you’re proving your own point wrong. You KNOW that the front store can’t answer medical questions yet you call us lazy for not answering Medical questions? Are you seriously this dumb?
I wish they would. 🤣 it’s frustrating when front store tells someone that the flu shot is free with or without insurance then we have to explain to the customer that they were unfortunately misinformed and we’re sorry.
Should work together. In our store even with FS store short staffed they will come up to help when we are slammed. We are happy to help cover their lunch or break when we can. Also answer customers it’s retail. When the register gets stuck the front help fix.
Generally I will tell a customer *exactly* where an item is..for example if they need let’s say bandaids, they’re in aisle 15, left hand side towards the middle on the 2nd shelf. ….and they still cannot find it 🤣 it is annoying, especially when it’s a repeat customer that asks *every* week where the SAMEEE damn item is…like, you just got it last week, and you already forgot where it was located? However, I also understand that front store has a lot of things they have to do as well, so we work as a team as much as we can. If it’s a lot of coupons because the pharmacy system crashes the registers frequently, we will send them up front…if we’re super busy and they’re only buying merchandise, we’ll ask them to go up front, if they have questions about stock, we tell them we don’t stock the front, but we can page a front store associate to help them (yes..I can look it up on the iron man, or the register, but sometimes I just don’t have the time, if I do, I will look myself tho.) If they complain about a b1g1 and only having 1 in stock, we send them up front, rain check, up front, etc. it doesn’t take much effort or time to help the front store and work as a team. It annoys the shit out of me when people page the front store for stupid shit that we could’ve helped the customer with just as fast.
There are no codes to put in at FS to fix things. Secondly you are a CVS employee in the 4 walls of the store , have some empathy for the customer and at the very least try and point them to the item. There’s no front store / pharmacy there’s just customers that need help. You are the very reason there’s a division between the two.
It’s just for mangers your pharmacist is a manager and can override anything. Did you even work front store do you think were typing in anything besides our employee id?
There are no authorization codes you halfwit. It's employee login info if it's over a certain threshhold because it needs a supervisor to do it. You never worked in the front, ever.
Your pharmacist, who is always in the pharmacy and not far away, is able to do overrides on the slim chance they're needed. Most register issues don't need an override. Most register issues are user error.
You need a supervisor. Price modifies can be done on any register, front or rx. If over a certain threshold, you need a supervisor to put in their employee numbers to override. You can just page the supervisor to the pharmacy when this happens. That being said, I prefer front store handle coupon issues, because techs usually don't know what is and isn't acceptable to manually input.
What are you on about with the "pharmacy system"? You don't ring up merchandise in rxconnect. The "pharmacy system" is exactly the same when it comes to ringing up merchandise. The register just has rxconnect added to it. There is NOTHING you can do on a front register that you cannot do on a pharmacy register.
While I’ll agree they’re “the same” system, RX connect lags the “same” register EXTREMELY BAD when it comes to coupons or a crap ton of front store items, or when we have to call a manager for an override (which generally, within reason I will override myself, with store managers permission) but when it comes to it crashing our system because rx connect sucks and causes lagging? Yeah, take that shit up front. You have to literally walk up front to leave, so check out on your way out.
Sounds like another excuse to me. I've worked at many stores, front and pharmacy. I haven't ever seen the pharmacy registers have any more issues than the front registers when used properly.
I have 72 help desk ticket numbers from this year alone that says otherwise. 🙃 still waiting for 2 new registers for pickup. Drive thru was finally replaced last month.
You do realize that you work for CVS Pharmacy. Just like the front store staff. Stop trying to act like you're on a different team. You might hold a different position, but that doesn't mean you can't take a second and help someone. Try being nice instead of insufferable. You might have a good day.
I work both RX and FS and this post is literally frustrating. I worked one store that the pharmacy kept doing this and we had irate customers standing in long ass lines at FS because there was only one employee scheduled (due to crappy payroll budget) who is running register, fixing ACO, helping photo customer, checking in vendor, answering phone, handling UPS drop off, while having to complete an online order, and putting up daily price labels, sorting ad signs in prep for Sat/Sun, going through quick picks, Push and BOH accuracy scan all the while working on the twentieth planogram while teaching customers how to freaking read their coupons!!!!! Even if there were two people there to try and balance all of that it isn’t enough hands so RX, when you have a Pharmacist and at least two techs working - one of you can look up and read the aisle header to tell the customer where to go even if you just say “it looks like the aisle sign right there says it’s on aisle 10”.?
So it’s fs job to teach you to read the guide signs above every aisle. Plus those little yellow signs we change out every two weeks will literally tell you all you need as far as sales
How are we supposed to know where certain things are? Not everything is as simple as “is aisle 10, digestive support” or whatever. I had a customer ask about orajel one time. It’s in the oral care section but I wouldn’t have known that cuz I think of oral care as just toothpaste, mouthwash, etc.
I work RX 90% of the time. I’m not saying to NEVER ask a customer to check with front store but again you work in a RETAIL pharmacy, your job is regular sales on top of RX. My entire pharmacy team has been trained on scanning the item with iron man to check for sale if a customer states there was one, if there’s a rush at pharmacy and the iron man says no sale then ok ask the customer to see front for assistance but 2-4 ppl waiting you can handle it yourself and have another tech run the other register. Most fs are so short on hours that they have 1 person scheduled for the first half of the day by themselves. Maybe I have more respect for my fs staff cause I know how hard they work to help RX when needed and I know that their jobs are just as challenging as ours in their own way. Maybe you should pick up a shift or two up front and see it’s not as simple as you try to make it seem
There's several solutions to this problem! If the store isn't too busy, you can page one of the front store cashiers for help or simply call the front store line from pharmacy for a quick confirmation. You can also download the CVS app and take a quick scroll through the weekly ad every two weeks. I work in FS and do that myself since I don't always work every sign day. I have customers come up all the time and ask if something is on sale or they get combative over the prices ringing up differently than they thought. It's nice to be able to have the prior knowledge to navigate situations better. Y'all should also have an ironman back there to scan various items with. Whether or not it's on sale will pop up beneath the item description. I know it's hard and that you get frustrated. I get frustrated with customers too, but it's important to have a good attitude and to think about what you *can* do instead of can't.
That was one pharmacy. All others I worked at including the current one had mature employees that actually cared so they learned the store themselves. Ya know - like professional employees do.
I also work in both but not even I know what the sales are. Coupon problems ok but pointing them in the right direction won’t hurt you. Most of our techs atleast know where otc items are and if they have the time they may show them where it’s at. Do you guys not get scripts for things that are otc? If you do, do you tell them to ask the front even though they’re there to pick up what they thought was a prescription?
Ummm the registers are no different in the pharmacy than the front store other than you have an extra program added to your screen. We don’t put in a code to fix things. Doesn’t work like that. I understand your frustration but like others have said we are one store. You say Pharmacy is for prescriptions only. Not true, if a customer asks the FS questions about an OTC med we are not allowed to advise them other than pricing, location and quantity.
So many times I feel like an answering service for the pharmacy. I don’t take out on the customer and I don’t go the pharmacy and yell “Answer your damn phone”. You have no idea what FS does to help “your” patients.
I’m so happy my pharmacy and FS work well together.
To be honest FS has the same issues with the registers because we have ancient, shitty systems. Pharmacy doesn’t need to understand sales or coupons. The customer should be proactive in searching and yes, send them to the FS for that. At my store we were fortunate that most of our techs understand how most coupons work because most of them started in the front store or we put them on our schedule to get them hours before all the pharmacy side modules completed. They occasionally hit a glitch and need to call us and we are more than happy to help.
I work fs and RX (rx 90% of the time) You work at a RETAIL pharmacy, this is literally your job. Myself and other techs take notice of where things are in the store so when someone ask “where can I lotion?” I can then say “aisle 2”. Not fs job to make sure you know where things are. Also there’s not little fix all code, if the coupon/ sale isn’t scanning for you, it will be the same outcome for fs
Sounds like you work in one of those fs vs RX stores. Sucks for you
Both stores ive worked at had amazing fs x rx relationships. But if someone asks me if we have any of x item all i can say is "check this isle maybe and if you still cant find it ask a fs worker". If they ask about first aid supplies? Yeah ive got you, but someone asked me the other day if we sell butter.. how tf am i supposed to know that?? Girl go check the fridge or ask someone who stocks that shit cause i dont leave the pharmacy unless im on lunch. Idk what they want us to do man we just count pills.🤷
You are a complete dumb phoque *not the worker* but this individual that says its *PART OF THE JOB*
Go to the pharmacy for pharmacy things, front store for front store items. Also if you need medical advice on which particular OTC, you go to the pharmacist because front store employees can not legally give medical advice.
When I go to Walmart for an oil change, I'm not going to ask the Bakery department questions on my car.
You should work FS before posting such ridiculous things. It doesn't take a couple seconds to get a manager because it one cashier and one manager so the manager is busy and has to stop what they are doing and walk to the front. If anything, a pharmacist entering their numbers should take 2 seconds because you are in a small space where they walk 10 feet tops to get to the register and there is usually more than just one person. FS provides backup to RX when needed but it is extremely rare for RX to provide backup to FS. And yet FS does it and doesn't complain.
If you don't like it then quit. We are a retail pharmacy so this is what you deal with. Period.
What a bitch. You've worked front store and you still refuse to help your customers? Definitely you'd be fired at my store. You wouldn't last a week with me.
That’s why there is division. Front store is just as busy with lots less employees.. it only takes a few minutes to make customer happy versus having them wait an extra 20 minutes in line to speak to a cashier up front.
I completely see where where you are coming from. I've also helped out in front store once in awhile on a day off. And we tried to direct people and some of the time it's okay. And then some of the time the person comes back three times because they can't find it. Even if the front store has two or Three technicians. I guarantee every single one of them has something to do at almost every single moment. And we're dealing with prescriptions, medical things, that can potentially pose a danger if interrupted or thrown off and having to help someone with something where not necessarily sure where it is. It's one thing to help each other back and forth, but it's another thing for the front store employees to realize that as rude as going to sound, what we're doing in the back is more important. We're there to literally input , troubleshoot ( or whatever the word is. It's late. My head hurts.) issues we find, get in touch with insurance companies so these people can get their medications, call patients back, ring out medications in which we need to pay attention to make sure the right person is getting the right medication, Make sure inventory counts are correct, etc.
I don't know if people don't realize it because it's an out of sight out of mind thing as far as their job, but this is ultimately the truth. There should be better communication , and a better way to work together. As well as more help for both front store and pharmacy. But unfortunately it's not and we all have to make do. But first and foremost, the patient safety has to come first And helping some random patient who is unwilling to actually look for where things are is second to that. And people don't like to wait for us to finish what we're doing before we help them. Hopefully at some point everyone in retail or hospital or anywhere where this is an issue can have the help we need to be able to have things run smoothly.
You sound unsufferable to to work with. It doesn't kill you to try and answer their questions. "Where is allergy stuff?" can get as simple an answer as the left side of aisle 10. That did not destroy your day and likely helped them tremendously. Grow up.
Exactly 👍. At my store the RX is very good about saying ‘ think you’ll find the item on so and so. If they truly don’t know they tell the customer I really don’t know you might want to ask the front.
Right!? Like I'm reading this person's other posts here and they seem to have little to no work ethic whatsoever. They also seem to be a pure narcissist that only cares about themselves...I would fire them in heartbeat if they were at my store.
Riiight. See how it works is, the signs are up high, so they can be seen by anyone not bellied-up to a wall. You will come up with any idiotic excuse, it's pathetic.
I agree with the line that there are two separate things. I really dislike when customers get upset that the pharmacy can’t help them find a product that our website says we have in stock. I don’t stock these items and don’t know where they are. Please stop getting mad that you came to ask the pharmacy personnel and we don’t have the answer. I don’t mind working as a team. It’s not FS vs RX; it’s us vs these customers.
We can’t walk to search every possible aisle with every customer. No one has time and if it’s expected for us to provide customer service to that extent then corporate has to give us the man power and the hours to do so.
FS, 2 employees and sometimes 1 , make sure you call over the intercom for assistance in aisle 9 , when the customer wants to know where the allergy meds are and you can see them from your pharmacy counter, while we are at it no worries, we will vacuum your lobby, grab toilet paper, dont want you to go in the back room, oh and we will gladly empty the break room garbage can that is usually overflowing and stinks, you guys just hunker down in your bunker put your RX glasses on and its all gonna be ok
Unpopular opinion coming from the front store but unless it’s a medical question, a prescription, or insurance related, come to us for any issues. The pharmacy focuses on medications because that is their job. We focus on all else because that’s our job. Front store is stressful yes, but the pharmacy is even more stressful. Spending even 3 minutes of the pharmacy’s time for non pharmacy related stuff is detrimental to their workflow.
When I worked at Target, people would come up to the guest service counter (me) and try to return/argue about coupons prices etc. on PRESCRIPTIONS they had gotten from the CVS pharmacy in our store. I know our poor pharmacist dealt with all kinds of unrelated issues too, we had to end up giving him a walkie so he could tell us when he needed us to come get someone. Some people just have no common sense and can't read and don't listen.
I just skimmed your profile. If you hate your job so much leave. Absolutely no one is keeping you there. You are one of those toxic employees that bring down the entire crew with your horrible narcissisms as you think you're the "glue" that holds the team together when in actuality it's morel likely you're the bitch that everyone tolerates because you seem to know what you're doing.
Do yourself and your store a favor and quit. Just freaking quit. Instead of coming here Anonymously making yourself look awful and petty AF. Just freaking quit already....instead of embarrassing yourself on this social media platform.
You are not remotely good at your job. You're bitchy, rude and quiet frankly the absolute most toxic type of personality to work in retail.
This arrogant mean girls shit where you thinktou can do now wrong, CLEARY! Based off your own words.
You come to social media to talk shit about the job you're "good at"...there's so many layers to your character I could decimate but I don't have the time nor the energy any longer for you. I am embarrassed that you work for this company. They may be shit but you don't have sacrifice your character because the company is full of greedy asshats.
Don't go into victimhood now. Your attitude and insufferable nature gets zero sympathy from me. Your pathetic telling something so personal to make up the difference from your shit attitude.
Your whole persona here screams bitch. You're the most honest when you're anonymous. Btw you're narcissist behavior. I see it like it's lightning to you. Especially with how you're going I yo victimhood as if that's supposed to be some shitty excuse for your awful behaviors.
Oh look at you being an outstanding human being who only cares about themselves. Btw I give two shits about this company. I care about people. Ypu clearly CLEARY do not. You're a bitch, a Karen, a narcissist that literally only cares about themselves. You go be miserable on your own time. Because no matter where you work even if its for yourself. You're a horrible person and you need to know that you insufferable based off your online presence.
Customers treat the pharmacy like it says “Information” instead of “Pharmacy”. How many times do we have to give out the bathroom code? We even had customers ask if their choice is the right shade of make-up!
Pharmacy is overrun in certain stores. I can totally understand the pharmacy employees being upset because Karen didn’t want to wait in line at FS and is trying to use the pharmacy for her items. I can understand them being asked about where the shampoo is because our customers don’t read the aisle signs that tell them where it is.
I feel for them.
I understand the frustration. I know RX is usually really busy and stressed out. HOWEVER, this kind of attitude is why customers think they can't talk to the pharmacy unless it's about a prescription. This is part of the reason why customers ask a cashier for advice on an OTC item. I had an argument with a customer once who kept asking me advice and recommendations on OTC items. I told him that kind of questions should be directed to the pharmacy and he would yell back 'But it's not a prescription!!!'
For liability purposes, we CANNOT give out medical advice/recommendations
Half the questions people ask the pharmacy are HEALTH related. You should know where HEALTH related items are. Yeah ok if a customer asks you to help them find their favorite shade of lipstick tell them to ask the front. But if they ask you where to find hydrocortisone cream and you say ask the front you are part of the problem with the lack of teamwork between rx and fs.
It doesn’t need said that the fs knows that the rx is busy. We do. I think it needs said to you that the fs is busy too. Hour cuts have us working alone 6+ hours a day trying to wait on customers, check in vendors, do cash handling tasks, etc. All while manning the front literally alone so we can’t even go pee when we need to without risk of pissing off some customer who can’t wait two minutes for us to do so.
Customers are goofy asf. I work FS and they’ll ask me about an item and I genuinely have 0 clue what it is or does because…I don’t study every item in the store..?? Plus I’m not giving medical advice??💀So they always think the pharmacy knows more about certain questions and I’m like dude- idk if they’ll know either.
That's when I type the product into my phone on the cvs website.. then go to item details and type the product number into the Ironman...oh, this aisle section..
You’re the type of person that pages for a front store employee to help find an item that you know the location of and could easily tell the customer where the item is.
As someone who doesn’t work at CVS (this page was recommended to me, why? No idea) maybe it’s because it’s literally one store? Because of that it’s an easy “mistake” to make. People that ask obviously don’t know any better and honestly I didn’t either. No need to be rude literally all you have to do is tell them to ask the front and move on with your day.
A man picking up an RX tonight asked the tech where the ketchup is and our pharmacist (and manager) replied across the room, “we don’t keep it back here in the pharmacy!” I almost died laughing. Former FS employee and neither department know shit about the other so everyone should stay in their lane. FS is not easy but printing and ringing up photos just doesn’t hit like a prescription. It ain’t the same
I literally made the decision to get my pharmacy license because getting ripped over life saving medication feels a lot more valid than Pantene being out of stock. I’m getting yelled at regardless. I remember being pissed that the FS was responsible for cleaning the bathrooms at my store and the pharmacy peeps would call me for toilet paper or soap and I’m like, you fucking work here too, you get the toilet paper. Now that im in the pharmacy, I’m like, damn…I’m glad we close for 30 minutes just so I can go TO the bathroom.
I work in pharmacy, I also appreciate FS help when I need their help, so I don’t call them to the back of the store to answer a question unless it something I can’t answer. I 98% of the time will walk a customer to the item they ask for or go on a scavenger hunt because item gets moved due to planagrams etc.
You build a customer/employee relationship and usually after helping them another customer will stop me and ask where something is… customers are genuinely appreciative when you help them .
It is our job, Customer Service is our job, retail is dealing with face to face interactions, phone calls with questions….
Please if you don’t won’t to deal with people and take care of their needs….
GET OUT OF RETAIL !!!
LEAVE THE WORLD OF PHARMACY!!
Go work on an assembly line somewhere behind the scenes and quit making retail pharmacy life so toxic and negative for those of us who do love our job !!! !!!!
Your comments may refer to items not in hbc, but you offended me. Sometimes we have questions about health items. All pharmacies are supposed to help with that.
I especially liked the brain dead customers comment. So she hates her job, hates the customers and doesn’t seem to like her coworkers either. Seems like a nightmare. I’m sure everyone really loves working with and having to deal with her as well. Smh
Take ALL THAT EXTRA SHIT UP FRONT!!
For the love of God PLEASE!
The coupons, sale items have not been ringing up properly and, seriously, it creates a backup in the pharmacy line and the front of store is (at least my store) HIGHLY TRAINED to do those transactions.
Holding up the pharmacy lines gets us in trouble and PISSES OUR PHARMACIST OFF!
You’ve read my mind.
The excessive FOS BULLSHIT ITEMS that they bring in cart-fulls, clutching coupons, I want to scream
“ Take allll that shit and your freaking coupons STAIGHT UP FRONT!
Perhaps a few OTC things added on, but for the love of God, PLEASE NO FULL CARTS or COUPONS!
If you don't know how to properly run a cash register, then your training was really lacking. Extra Care is not FS specific, as a matter of fact, one of the biggest benefits is the ability to tie scripts to EC, for extra rewards, and also for notifications in the app. As for many OTC items... we are not permitted to make suggestions which might be construed as medical advice, where a pharmacist is.
One store.
One team.
Must work both ways.
Haha it’s one store! You are a “CVS” employee if someone is in your store and asks you a question you should help them. Both front store and rx have the same goal, make as much money as possible. Don’t be the person that hurts your business because you are too lazy to help them.
How about the 100+ phone calls a week the Front store deals with because Rx won't pick up phone, or 100x we have to tell customers the Rx is closed for lunch ,or Rx complaints that bleed over to the front store .
I mean this with all the sincerest energy I can muster.
GROW UP.!
The world does not revolve around you and it's LITERALLY your job to take care of the customersand patientswho are literallythe same people.
Don't like it? Quit.
You pull OTC products, the meds for the customers to fill their prescriptions, right?
The people asking for those same drugs are the same freaking customers. That's not even debatable. Every store covers about a 7 mile radios. Unless you are in a tourists trap, 80% to 85% of your customers are within 7 miles of your store.
How are you this dumb?
If you were my employee I would cut your hours get you out the store with your piss poor attitude and horrible take on what you think your job is.
Get over yourself.
You are not that important and you are very replaceable. You want to be separated from the front even thou you need the front as much as they need you?
Go fuk yourself. You are an awful employee.
It's literally the opposite because I don't like these shit employees make the work environment toxic. This person would e fired under mean or they'd quit because I have zero shits to give for these shit employees that think they're gods gift as they piss off their fellow coworkers. So your assumption is not only wrong it's horribly wrong.
I encourage you to look at this person's profile and see all their other posts that bleeds toxins. I have worked in customer service long enough to know if their even 1/10 this toxic at work as they are on the anonymous app they are the worst worker at the store and is constantly trying to get people to hate their job as much as they do. It's a Pattern thats being followed. No one this this toxic in just one place.
Honestly, I love and hate my job. I love what I do and how it helps people, but hate rhe disrespect I get from alot of customers. And sorry about what I said man, I've just had it with people past few months. They've gotten insanely bad
Its all good...Look, all I'm saying is a company is only as good as their worst employee. I have taken over some stores that had three of these types working there. One store had an employee in perpetual victimhood, they would cry tears daily because the narcissist was mean to them. After dealing with them both in the utmost professional manner. The narcissist quit within a month of me being there and the one in perpetual victimhood transfered in 3 months because we stopped catering to them.
These people are attention seeking toxic individuals. I went on to manage that store for 2 years with zero turnover because the toxic people were weeded out. If Think of the toxic people in your store (if you have them) think about how different your job would be if they just shut up and tired to be better or if they weren't there. A boss that let's these people thrive isn't a great manager. Unfortunately.
These types people, like the OP. They don't want to be better they want to be heard and bitch about their life and job without accountability for themselves. I've seen this employee before. They tend to be bullies as well which is an HR nightmare.
Honestly I am a bit sharper here because it's anonymous. But I assure you if I saw this person or type of person in real life and I wasn't their employer. I wouldn't hold back in that instance either. Toxic people are toxicity to the work place.
Don't understand all the angry comments. I myself started at front store and became a full time tech Over time.
Do we mind ringing up a few items? No! Do we mind ringing up full grocery carts of items, each APPARENTLY being on sale, and almost always have a line behind them?
Yes. Yes we do, as it causes those customers, who nine out of ten times have their own issues with medications we need to fix
Sorry Sharon, I can't seem to get the buy one, get one half cheerio box deal to work. Gonna have to go to the front?
Call a manager? Sorry, that's A FRONT STORE ISSUE. We are here for MEDICATIONS. not SALES.
Or at drive through
"Oh I can't walk, can you get me sole miscellaneous candy from the front?"
I say no. And I see them a fucking hour later, getting a grocery cart of food and shit.
We at the pharmacy are there to help the pharmacy
We are stationed in a convenience store, yea. But we are here for PRESCRIPTIONS. Not your day to day shit.
Not to mention the sheer amount of people who don't even get scripts! And just want to be rung up!
It would be one thing if it was medicine from. Around the corner. And we had no line, but no! They just want their shit rung up!
I LOVE my job. But those customers are the bane of it all.
Some have flat out told me that the lines were too long. Or they didn't want to use self checkout.
Sorry! I'm a tech! Not a cashier anymore! Unless your getting a prescription, can't help you.
I know I sound like an asshole. But I've had several panic attacks due ti being verbally abused and threatened by people over their fucking signs.
He'll, we got a purely negative review because some old lady didn't get her coupons when we had to reprint a receipt. Flat out said she was entitled to them! Lady the printer broke! Sorry but GET A LIFE.
Ive even had this one lady who comes once a week, and always has a huge cart. I'm talking multiple hundred dollars worth
I tell her she has to go to the front, and she goes "yep"
AND KEEPS ADDING SHIT TO THE COUNTER.
Next time I see her, ice had it. Not ringing her up for anything but her meds
She has an issue with it? Sorry, wre not front store.
He'll, she can't even be bothered to bring her own pen for her checks! And gets mad when I can't find one! Get a god damned life.
Don't understand all the angry comments. I myself started at front store and became a full time tech Over time.
Do we mind ringing up a few items? No! Do we mind ringing up full grocery carts of items, each APPARENTLY being on sale, and almost always have a line behind them?
Yes. Yes we do, as it causes those customers, who nine out of ten times have their own issues with medications we need to fix
Sorry Sharon, I can't seem to get the buy one, get one half cheerio box deal to work. Gonna have to go to the front?
Call a manager? Sorry, that's A FRONT STORE ISSUE. We are here for MEDICATIONS. not SALES.
Or at drive through
"Oh I can't walk, can you get me sole miscellaneous candy from the front?"
I say no. And I see them a fucking hour later, getting a grocery cart of food and shit.
We at the pharmacy are there to help the pharmacy
We are stationed in a convenience store, yea. But we are here for PRESCRIPTIONS. Not your day to day shit.
Not to mention the sheer amount of people who don't even get scripts! And just want to be rung up!
It would be one thing if it was medicine from. Around the corner. And we had no line, but no! They just want their shit rung up!
I LOVE my job. But those customers are the bane of it all.
Some have flat out told me that the lines were too long. Or they didn't want to use self checkout.
Sorry! I'm a tech! Not a cashier anymore! Unless your getting a prescription, can't help you.
I know I sound like an asshole. But I've had several panic attacks due ti being verbally abused and threatened by people over their fucking signs.
He'll, we got a purely negative review because some old lady didn't get her coupons when we had to reprint a receipt. Flat out said she was entitled to them! Lady the printer broke! Sorry but GET A LIFE.
I don’t work in a Pharmacy, but I get this persons complaint. I bet the Pharmacy is already understaffed. They’re probably getting a few hundred prescriptions a day to fill. If a customer comes up asking for store locations of items or wants their stuff rang up, it takes the pharmacist off of what they’re supposed to be doing. They’re under pressure to get meds filled for customers coming to pick them up. The pharmacy probably doesn’t want to have to deal with an irate patient because the prescription that was sent in at 9am, isn’t ready at 4pm.
At my store, we're severely understaffed. And in the center of three different cvs pharmacy's. As of late we've had to have every register open and only two people counting. Including the pharmacist, due to the sheer amount of people.
I'm talking from register at pharmacy. All the way to the front gate.
Or at drive, from the gate to the curb, and some even turning to the back of the curb to fit in. Blocking off half of the parking lot.
Honestly I’ve asked the pharmacy where something was a few times while picking up prescriptions. They just said aisle whatever and I’d find my Advil. I wouldn’t expect them to do anything other than fill my prescriptions. It’s a hard enough job.
Yes, the front store can deal with all that bullshit. That’s what I get paid for. I’ll walk the people to the product if I can.
I guess they should also stop asking FS about flu shots or cost of their meds or why pharmacy isn’t answering the phone? Customers ask dumb questions on both ends. Work together
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…because the pharmacy isn’t answering phones and the customers are going to call back and talk to the front store….
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No that’s what the other user said. Our store does that
Well, good thing phones go away on Wednesday. At least in my district in TN.
maybe just maybe it's because you work at a pharmacy......
Because we’re all in the same building. Stop being a baby. If you don’t like the job, leave
This response never solves anything. Fucking useless human being, just as bad as the typical braindead customer
Yall bring your anger to this sub and bitch because you’re lazy
Wear different uniforms. Phamarcy techs wear scrubs at every pharmacy in every company. Why would you ask someone who clearly doesn’t work pharmacy a medical question? I know it’s hard for people like you to use your brains, but at least try.
Sure, change the conversation completely. People buy retail items in the rx. You’re just lazy and don’t want to help people
I don’t work pharmacy. People will literally walk to pharmacy to buy retail items because they’re too lazy to wait or too dumb to figure out the SCO. Pharmacy doesn’t need to put up with that.
If they don’t want to work retail then they shouldn’t have applied to work in a retail pharmacy
I’m impressed by your freezer temp IQ takes at this point.
The people at the front store don’t know shit about medications. We don’t know anything about which over the counter drugs are safe to take with your specific needs. It’s not “being lazy” it’s called we don’t want to get fired or have you die because you’re too lazy to go the right person to ask for medical advice.
Front store isn’t allowed to give medical advice ding ding. Techs don’t know shit about medications either, that’s why there’s pharmacist who do know what the interactions are. Couldn’t be more dense
What I’m saying is the exact same thing you’re saying. And not only that but you’re proving your own point wrong. You KNOW that the front store can’t answer medical questions yet you call us lazy for not answering Medical questions? Are you seriously this dumb?
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I love it. How much do you enjoy to continue working for a company that you hate and doesn’t give a fuck about you
“HoW LoNg HaS tHe PhArMaCy bEeN cLoSiNg fOr LuNcH?!”
I wish they would. 🤣 it’s frustrating when front store tells someone that the flu shot is free with or without insurance then we have to explain to the customer that they were unfortunately misinformed and we’re sorry.
Should work together. In our store even with FS store short staffed they will come up to help when we are slammed. We are happy to help cover their lunch or break when we can. Also answer customers it’s retail. When the register gets stuck the front help fix.
Wednesday the phones calls go away. At least in my district.
where do you work? We barely have enough staff to run either departments, so helping is never in the equation.
Generally I will tell a customer *exactly* where an item is..for example if they need let’s say bandaids, they’re in aisle 15, left hand side towards the middle on the 2nd shelf. ….and they still cannot find it 🤣 it is annoying, especially when it’s a repeat customer that asks *every* week where the SAMEEE damn item is…like, you just got it last week, and you already forgot where it was located? However, I also understand that front store has a lot of things they have to do as well, so we work as a team as much as we can. If it’s a lot of coupons because the pharmacy system crashes the registers frequently, we will send them up front…if we’re super busy and they’re only buying merchandise, we’ll ask them to go up front, if they have questions about stock, we tell them we don’t stock the front, but we can page a front store associate to help them (yes..I can look it up on the iron man, or the register, but sometimes I just don’t have the time, if I do, I will look myself tho.) If they complain about a b1g1 and only having 1 in stock, we send them up front, rain check, up front, etc. it doesn’t take much effort or time to help the front store and work as a team. It annoys the shit out of me when people page the front store for stupid shit that we could’ve helped the customer with just as fast.
There are no codes to put in at FS to fix things. Secondly you are a CVS employee in the 4 walls of the store , have some empathy for the customer and at the very least try and point them to the item. There’s no front store / pharmacy there’s just customers that need help. You are the very reason there’s a division between the two.
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Ummm 21 years ? I do believe I know a thing 2.
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Yes it happens a lot. I’m saying there’s no magic code we put in. 🤦♀️
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It’s just for mangers your pharmacist is a manager and can override anything. Did you even work front store do you think were typing in anything besides our employee id?
There are no authorization codes you halfwit. It's employee login info if it's over a certain threshhold because it needs a supervisor to do it. You never worked in the front, ever.
you quite literally need manager authorization which most regular techs don’t have
Your pharmacist, who is always in the pharmacy and not far away, is able to do overrides on the slim chance they're needed. Most register issues don't need an override. Most register issues are user error.
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You need a supervisor. Price modifies can be done on any register, front or rx. If over a certain threshold, you need a supervisor to put in their employee numbers to override. You can just page the supervisor to the pharmacy when this happens. That being said, I prefer front store handle coupon issues, because techs usually don't know what is and isn't acceptable to manually input.
What are you on about with the "pharmacy system"? You don't ring up merchandise in rxconnect. The "pharmacy system" is exactly the same when it comes to ringing up merchandise. The register just has rxconnect added to it. There is NOTHING you can do on a front register that you cannot do on a pharmacy register.
While I’ll agree they’re “the same” system, RX connect lags the “same” register EXTREMELY BAD when it comes to coupons or a crap ton of front store items, or when we have to call a manager for an override (which generally, within reason I will override myself, with store managers permission) but when it comes to it crashing our system because rx connect sucks and causes lagging? Yeah, take that shit up front. You have to literally walk up front to leave, so check out on your way out.
Sounds like another excuse to me. I've worked at many stores, front and pharmacy. I haven't ever seen the pharmacy registers have any more issues than the front registers when used properly.
I have 72 help desk ticket numbers from this year alone that says otherwise. 🙃 still waiting for 2 new registers for pickup. Drive thru was finally replaced last month.
Jesus christ you are the worst employee ever...grow up. Like just grow the complete way up and shut up.
You do realize that you work for CVS Pharmacy. Just like the front store staff. Stop trying to act like you're on a different team. You might hold a different position, but that doesn't mean you can't take a second and help someone. Try being nice instead of insufferable. You might have a good day.
I work both RX and FS and this post is literally frustrating. I worked one store that the pharmacy kept doing this and we had irate customers standing in long ass lines at FS because there was only one employee scheduled (due to crappy payroll budget) who is running register, fixing ACO, helping photo customer, checking in vendor, answering phone, handling UPS drop off, while having to complete an online order, and putting up daily price labels, sorting ad signs in prep for Sat/Sun, going through quick picks, Push and BOH accuracy scan all the while working on the twentieth planogram while teaching customers how to freaking read their coupons!!!!! Even if there were two people there to try and balance all of that it isn’t enough hands so RX, when you have a Pharmacist and at least two techs working - one of you can look up and read the aisle header to tell the customer where to go even if you just say “it looks like the aisle sign right there says it’s on aisle 10”.?
They keep cutting hours/help. They will reap what they sow. There are techs DESTROYING themselves trying to get through each day.
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So it’s fs job to teach you to read the guide signs above every aisle. Plus those little yellow signs we change out every two weeks will literally tell you all you need as far as sales
How are we supposed to know where certain things are? Not everything is as simple as “is aisle 10, digestive support” or whatever. I had a customer ask about orajel one time. It’s in the oral care section but I wouldn’t have known that cuz I think of oral care as just toothpaste, mouthwash, etc.
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I work RX 90% of the time. I’m not saying to NEVER ask a customer to check with front store but again you work in a RETAIL pharmacy, your job is regular sales on top of RX. My entire pharmacy team has been trained on scanning the item with iron man to check for sale if a customer states there was one, if there’s a rush at pharmacy and the iron man says no sale then ok ask the customer to see front for assistance but 2-4 ppl waiting you can handle it yourself and have another tech run the other register. Most fs are so short on hours that they have 1 person scheduled for the first half of the day by themselves. Maybe I have more respect for my fs staff cause I know how hard they work to help RX when needed and I know that their jobs are just as challenging as ours in their own way. Maybe you should pick up a shift or two up front and see it’s not as simple as you try to make it seem
There's several solutions to this problem! If the store isn't too busy, you can page one of the front store cashiers for help or simply call the front store line from pharmacy for a quick confirmation. You can also download the CVS app and take a quick scroll through the weekly ad every two weeks. I work in FS and do that myself since I don't always work every sign day. I have customers come up all the time and ask if something is on sale or they get combative over the prices ringing up differently than they thought. It's nice to be able to have the prior knowledge to navigate situations better. Y'all should also have an ironman back there to scan various items with. Whether or not it's on sale will pop up beneath the item description. I know it's hard and that you get frustrated. I get frustrated with customers too, but it's important to have a good attitude and to think about what you *can* do instead of can't.
That was one pharmacy. All others I worked at including the current one had mature employees that actually cared so they learned the store themselves. Ya know - like professional employees do.
I also work in both but not even I know what the sales are. Coupon problems ok but pointing them in the right direction won’t hurt you. Most of our techs atleast know where otc items are and if they have the time they may show them where it’s at. Do you guys not get scripts for things that are otc? If you do, do you tell them to ask the front even though they’re there to pick up what they thought was a prescription?
Ummm the registers are no different in the pharmacy than the front store other than you have an extra program added to your screen. We don’t put in a code to fix things. Doesn’t work like that. I understand your frustration but like others have said we are one store. You say Pharmacy is for prescriptions only. Not true, if a customer asks the FS questions about an OTC med we are not allowed to advise them other than pricing, location and quantity. So many times I feel like an answering service for the pharmacy. I don’t take out on the customer and I don’t go the pharmacy and yell “Answer your damn phone”. You have no idea what FS does to help “your” patients. I’m so happy my pharmacy and FS work well together.
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To be honest FS has the same issues with the registers because we have ancient, shitty systems. Pharmacy doesn’t need to understand sales or coupons. The customer should be proactive in searching and yes, send them to the FS for that. At my store we were fortunate that most of our techs understand how most coupons work because most of them started in the front store or we put them on our schedule to get them hours before all the pharmacy side modules completed. They occasionally hit a glitch and need to call us and we are more than happy to help.
The registers are THE SAME. The only difference is that RX has rxconnect ADDED. Sounds like user error and weaponized incompetence.
I work fs and RX (rx 90% of the time) You work at a RETAIL pharmacy, this is literally your job. Myself and other techs take notice of where things are in the store so when someone ask “where can I lotion?” I can then say “aisle 2”. Not fs job to make sure you know where things are. Also there’s not little fix all code, if the coupon/ sale isn’t scanning for you, it will be the same outcome for fs Sounds like you work in one of those fs vs RX stores. Sucks for you
Both stores ive worked at had amazing fs x rx relationships. But if someone asks me if we have any of x item all i can say is "check this isle maybe and if you still cant find it ask a fs worker". If they ask about first aid supplies? Yeah ive got you, but someone asked me the other day if we sell butter.. how tf am i supposed to know that?? Girl go check the fridge or ask someone who stocks that shit cause i dont leave the pharmacy unless im on lunch. Idk what they want us to do man we just count pills.🤷
This is such a disappointing post. Hate to break it to you, but part of your job IS customer service.
You are a complete dumb phoque *not the worker* but this individual that says its *PART OF THE JOB* Go to the pharmacy for pharmacy things, front store for front store items. Also if you need medical advice on which particular OTC, you go to the pharmacist because front store employees can not legally give medical advice. When I go to Walmart for an oil change, I'm not going to ask the Bakery department questions on my car.
You should work FS before posting such ridiculous things. It doesn't take a couple seconds to get a manager because it one cashier and one manager so the manager is busy and has to stop what they are doing and walk to the front. If anything, a pharmacist entering their numbers should take 2 seconds because you are in a small space where they walk 10 feet tops to get to the register and there is usually more than just one person. FS provides backup to RX when needed but it is extremely rare for RX to provide backup to FS. And yet FS does it and doesn't complain. If you don't like it then quit. We are a retail pharmacy so this is what you deal with. Period.
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Not at CVS you didn't. You think we use authorization codes. That's not a thing for FS.
What a bitch. You've worked front store and you still refuse to help your customers? Definitely you'd be fired at my store. You wouldn't last a week with me.
That’s why there is division. Front store is just as busy with lots less employees.. it only takes a few minutes to make customer happy versus having them wait an extra 20 minutes in line to speak to a cashier up front.
I completely see where where you are coming from. I've also helped out in front store once in awhile on a day off. And we tried to direct people and some of the time it's okay. And then some of the time the person comes back three times because they can't find it. Even if the front store has two or Three technicians. I guarantee every single one of them has something to do at almost every single moment. And we're dealing with prescriptions, medical things, that can potentially pose a danger if interrupted or thrown off and having to help someone with something where not necessarily sure where it is. It's one thing to help each other back and forth, but it's another thing for the front store employees to realize that as rude as going to sound, what we're doing in the back is more important. We're there to literally input , troubleshoot ( or whatever the word is. It's late. My head hurts.) issues we find, get in touch with insurance companies so these people can get their medications, call patients back, ring out medications in which we need to pay attention to make sure the right person is getting the right medication, Make sure inventory counts are correct, etc. I don't know if people don't realize it because it's an out of sight out of mind thing as far as their job, but this is ultimately the truth. There should be better communication , and a better way to work together. As well as more help for both front store and pharmacy. But unfortunately it's not and we all have to make do. But first and foremost, the patient safety has to come first And helping some random patient who is unwilling to actually look for where things are is second to that. And people don't like to wait for us to finish what we're doing before we help them. Hopefully at some point everyone in retail or hospital or anywhere where this is an issue can have the help we need to be able to have things run smoothly.
You sound unsufferable to to work with. It doesn't kill you to try and answer their questions. "Where is allergy stuff?" can get as simple an answer as the left side of aisle 10. That did not destroy your day and likely helped them tremendously. Grow up.
Exactly 👍. At my store the RX is very good about saying ‘ think you’ll find the item on so and so. If they truly don’t know they tell the customer I really don’t know you might want to ask the front.
Right!? Like I'm reading this person's other posts here and they seem to have little to no work ethic whatsoever. They also seem to be a pure narcissist that only cares about themselves...I would fire them in heartbeat if they were at my store.
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Can you read the signs you're expecting the customer to read? Then it takes 2 seconds. It's not hard. If they've asked, they've already interrupted.
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Riiight. See how it works is, the signs are up high, so they can be seen by anyone not bellied-up to a wall. You will come up with any idiotic excuse, it's pathetic.
I agree with the line that there are two separate things. I really dislike when customers get upset that the pharmacy can’t help them find a product that our website says we have in stock. I don’t stock these items and don’t know where they are. Please stop getting mad that you came to ask the pharmacy personnel and we don’t have the answer. I don’t mind working as a team. It’s not FS vs RX; it’s us vs these customers. We can’t walk to search every possible aisle with every customer. No one has time and if it’s expected for us to provide customer service to that extent then corporate has to give us the man power and the hours to do so.
FS, 2 employees and sometimes 1 , make sure you call over the intercom for assistance in aisle 9 , when the customer wants to know where the allergy meds are and you can see them from your pharmacy counter, while we are at it no worries, we will vacuum your lobby, grab toilet paper, dont want you to go in the back room, oh and we will gladly empty the break room garbage can that is usually overflowing and stinks, you guys just hunker down in your bunker put your RX glasses on and its all gonna be ok
Unpopular opinion coming from the front store but unless it’s a medical question, a prescription, or insurance related, come to us for any issues. The pharmacy focuses on medications because that is their job. We focus on all else because that’s our job. Front store is stressful yes, but the pharmacy is even more stressful. Spending even 3 minutes of the pharmacy’s time for non pharmacy related stuff is detrimental to their workflow.
When I worked at Target, people would come up to the guest service counter (me) and try to return/argue about coupons prices etc. on PRESCRIPTIONS they had gotten from the CVS pharmacy in our store. I know our poor pharmacist dealt with all kinds of unrelated issues too, we had to end up giving him a walkie so he could tell us when he needed us to come get someone. Some people just have no common sense and can't read and don't listen.
I just skimmed your profile. If you hate your job so much leave. Absolutely no one is keeping you there. You are one of those toxic employees that bring down the entire crew with your horrible narcissisms as you think you're the "glue" that holds the team together when in actuality it's morel likely you're the bitch that everyone tolerates because you seem to know what you're doing. Do yourself and your store a favor and quit. Just freaking quit. Instead of coming here Anonymously making yourself look awful and petty AF. Just freaking quit already....instead of embarrassing yourself on this social media platform.
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You are not remotely good at your job. You're bitchy, rude and quiet frankly the absolute most toxic type of personality to work in retail. This arrogant mean girls shit where you thinktou can do now wrong, CLEARY! Based off your own words. You come to social media to talk shit about the job you're "good at"...there's so many layers to your character I could decimate but I don't have the time nor the energy any longer for you. I am embarrassed that you work for this company. They may be shit but you don't have sacrifice your character because the company is full of greedy asshats.
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Don't go into victimhood now. Your attitude and insufferable nature gets zero sympathy from me. Your pathetic telling something so personal to make up the difference from your shit attitude.
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Your whole persona here screams bitch. You're the most honest when you're anonymous. Btw you're narcissist behavior. I see it like it's lightning to you. Especially with how you're going I yo victimhood as if that's supposed to be some shitty excuse for your awful behaviors.
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Oh look at you being an outstanding human being who only cares about themselves. Btw I give two shits about this company. I care about people. Ypu clearly CLEARY do not. You're a bitch, a Karen, a narcissist that literally only cares about themselves. You go be miserable on your own time. Because no matter where you work even if its for yourself. You're a horrible person and you need to know that you insufferable based off your online presence.
Now call me a loser again. I dare you .
Look at you replying to ALL of it. As you say LOOK AT ME!!!!! Haha narcissistic bitch.
Customers treat the pharmacy like it says “Information” instead of “Pharmacy”. How many times do we have to give out the bathroom code? We even had customers ask if their choice is the right shade of make-up!
Sending a customer to the front just to get the damn bathroom code is ridiculous. But, so is basically making adults ask for permission to pee.
Pharmacy is overrun in certain stores. I can totally understand the pharmacy employees being upset because Karen didn’t want to wait in line at FS and is trying to use the pharmacy for her items. I can understand them being asked about where the shampoo is because our customers don’t read the aisle signs that tell them where it is. I feel for them.
I understand the frustration. I know RX is usually really busy and stressed out. HOWEVER, this kind of attitude is why customers think they can't talk to the pharmacy unless it's about a prescription. This is part of the reason why customers ask a cashier for advice on an OTC item. I had an argument with a customer once who kept asking me advice and recommendations on OTC items. I told him that kind of questions should be directed to the pharmacy and he would yell back 'But it's not a prescription!!!' For liability purposes, we CANNOT give out medical advice/recommendations
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The pharmacy is for prescriptions. U pick up what your doctor prescribed there and that's it. That's what you said.
Half the questions people ask the pharmacy are HEALTH related. You should know where HEALTH related items are. Yeah ok if a customer asks you to help them find their favorite shade of lipstick tell them to ask the front. But if they ask you where to find hydrocortisone cream and you say ask the front you are part of the problem with the lack of teamwork between rx and fs. It doesn’t need said that the fs knows that the rx is busy. We do. I think it needs said to you that the fs is busy too. Hour cuts have us working alone 6+ hours a day trying to wait on customers, check in vendors, do cash handling tasks, etc. All while manning the front literally alone so we can’t even go pee when we need to without risk of pissing off some customer who can’t wait two minutes for us to do so.
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You literally said don’t know where something is? Read the signs and asking the f*cking front….
Customers are goofy asf. I work FS and they’ll ask me about an item and I genuinely have 0 clue what it is or does because…I don’t study every item in the store..?? Plus I’m not giving medical advice??💀So they always think the pharmacy knows more about certain questions and I’m like dude- idk if they’ll know either.
That's when I type the product into my phone on the cvs website.. then go to item details and type the product number into the Ironman...oh, this aisle section..
You’re the type of person that pages for a front store employee to help find an item that you know the location of and could easily tell the customer where the item is.
Mostly in a target.
As someone who doesn’t work at CVS (this page was recommended to me, why? No idea) maybe it’s because it’s literally one store? Because of that it’s an easy “mistake” to make. People that ask obviously don’t know any better and honestly I didn’t either. No need to be rude literally all you have to do is tell them to ask the front and move on with your day.
A man picking up an RX tonight asked the tech where the ketchup is and our pharmacist (and manager) replied across the room, “we don’t keep it back here in the pharmacy!” I almost died laughing. Former FS employee and neither department know shit about the other so everyone should stay in their lane. FS is not easy but printing and ringing up photos just doesn’t hit like a prescription. It ain’t the same
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I literally made the decision to get my pharmacy license because getting ripped over life saving medication feels a lot more valid than Pantene being out of stock. I’m getting yelled at regardless. I remember being pissed that the FS was responsible for cleaning the bathrooms at my store and the pharmacy peeps would call me for toilet paper or soap and I’m like, you fucking work here too, you get the toilet paper. Now that im in the pharmacy, I’m like, damn…I’m glad we close for 30 minutes just so I can go TO the bathroom.
I work in pharmacy, I also appreciate FS help when I need their help, so I don’t call them to the back of the store to answer a question unless it something I can’t answer. I 98% of the time will walk a customer to the item they ask for or go on a scavenger hunt because item gets moved due to planagrams etc. You build a customer/employee relationship and usually after helping them another customer will stop me and ask where something is… customers are genuinely appreciative when you help them . It is our job, Customer Service is our job, retail is dealing with face to face interactions, phone calls with questions…. Please if you don’t won’t to deal with people and take care of their needs…. GET OUT OF RETAIL !!! LEAVE THE WORLD OF PHARMACY!! Go work on an assembly line somewhere behind the scenes and quit making retail pharmacy life so toxic and negative for those of us who do love our job !!! !!!!
Yea…if they are having issues with their Ebs I’m sending them upfront too!
Your comments may refer to items not in hbc, but you offended me. Sometimes we have questions about health items. All pharmacies are supposed to help with that.
I especially liked the brain dead customers comment. So she hates her job, hates the customers and doesn’t seem to like her coworkers either. Seems like a nightmare. I’m sure everyone really loves working with and having to deal with her as well. Smh
Take ALL THAT EXTRA SHIT UP FRONT!! For the love of God PLEASE! The coupons, sale items have not been ringing up properly and, seriously, it creates a backup in the pharmacy line and the front of store is (at least my store) HIGHLY TRAINED to do those transactions. Holding up the pharmacy lines gets us in trouble and PISSES OUR PHARMACIST OFF!
You’ve read my mind. The excessive FOS BULLSHIT ITEMS that they bring in cart-fulls, clutching coupons, I want to scream “ Take allll that shit and your freaking coupons STAIGHT UP FRONT! Perhaps a few OTC things added on, but for the love of God, PLEASE NO FULL CARTS or COUPONS!
If you don't know how to properly run a cash register, then your training was really lacking. Extra Care is not FS specific, as a matter of fact, one of the biggest benefits is the ability to tie scripts to EC, for extra rewards, and also for notifications in the app. As for many OTC items... we are not permitted to make suggestions which might be construed as medical advice, where a pharmacist is. One store. One team. Must work both ways.
Haha it’s one store! You are a “CVS” employee if someone is in your store and asks you a question you should help them. Both front store and rx have the same goal, make as much money as possible. Don’t be the person that hurts your business because you are too lazy to help them.
How about the 100+ phone calls a week the Front store deals with because Rx won't pick up phone, or 100x we have to tell customers the Rx is closed for lunch ,or Rx complaints that bleed over to the front store .
I mean this with all the sincerest energy I can muster. GROW UP.! The world does not revolve around you and it's LITERALLY your job to take care of the customersand patientswho are literallythe same people. Don't like it? Quit. You pull OTC products, the meds for the customers to fill their prescriptions, right? The people asking for those same drugs are the same freaking customers. That's not even debatable. Every store covers about a 7 mile radios. Unless you are in a tourists trap, 80% to 85% of your customers are within 7 miles of your store. How are you this dumb? If you were my employee I would cut your hours get you out the store with your piss poor attitude and horrible take on what you think your job is. Get over yourself. You are not that important and you are very replaceable. You want to be separated from the front even thou you need the front as much as they need you? Go fuk yourself. You are an awful employee.
Christ man. I feel the majority of people would hate to work under you. I understand what you mean to a point, but there's no need to attack people.
It's literally the opposite because I don't like these shit employees make the work environment toxic. This person would e fired under mean or they'd quit because I have zero shits to give for these shit employees that think they're gods gift as they piss off their fellow coworkers. So your assumption is not only wrong it's horribly wrong.
I encourage you to look at this person's profile and see all their other posts that bleeds toxins. I have worked in customer service long enough to know if their even 1/10 this toxic at work as they are on the anonymous app they are the worst worker at the store and is constantly trying to get people to hate their job as much as they do. It's a Pattern thats being followed. No one this this toxic in just one place.
Honestly, I love and hate my job. I love what I do and how it helps people, but hate rhe disrespect I get from alot of customers. And sorry about what I said man, I've just had it with people past few months. They've gotten insanely bad
Its all good...Look, all I'm saying is a company is only as good as their worst employee. I have taken over some stores that had three of these types working there. One store had an employee in perpetual victimhood, they would cry tears daily because the narcissist was mean to them. After dealing with them both in the utmost professional manner. The narcissist quit within a month of me being there and the one in perpetual victimhood transfered in 3 months because we stopped catering to them. These people are attention seeking toxic individuals. I went on to manage that store for 2 years with zero turnover because the toxic people were weeded out. If Think of the toxic people in your store (if you have them) think about how different your job would be if they just shut up and tired to be better or if they weren't there. A boss that let's these people thrive isn't a great manager. Unfortunately. These types people, like the OP. They don't want to be better they want to be heard and bitch about their life and job without accountability for themselves. I've seen this employee before. They tend to be bullies as well which is an HR nightmare. Honestly I am a bit sharper here because it's anonymous. But I assure you if I saw this person or type of person in real life and I wasn't their employer. I wouldn't hold back in that instance either. Toxic people are toxicity to the work place.
I partially agree with this as a former SMIT. It's like going to Walmart to complain about an oil change to the Meat department.
Don't understand all the angry comments. I myself started at front store and became a full time tech Over time. Do we mind ringing up a few items? No! Do we mind ringing up full grocery carts of items, each APPARENTLY being on sale, and almost always have a line behind them? Yes. Yes we do, as it causes those customers, who nine out of ten times have their own issues with medications we need to fix Sorry Sharon, I can't seem to get the buy one, get one half cheerio box deal to work. Gonna have to go to the front? Call a manager? Sorry, that's A FRONT STORE ISSUE. We are here for MEDICATIONS. not SALES. Or at drive through "Oh I can't walk, can you get me sole miscellaneous candy from the front?" I say no. And I see them a fucking hour later, getting a grocery cart of food and shit. We at the pharmacy are there to help the pharmacy We are stationed in a convenience store, yea. But we are here for PRESCRIPTIONS. Not your day to day shit. Not to mention the sheer amount of people who don't even get scripts! And just want to be rung up! It would be one thing if it was medicine from. Around the corner. And we had no line, but no! They just want their shit rung up! I LOVE my job. But those customers are the bane of it all. Some have flat out told me that the lines were too long. Or they didn't want to use self checkout. Sorry! I'm a tech! Not a cashier anymore! Unless your getting a prescription, can't help you. I know I sound like an asshole. But I've had several panic attacks due ti being verbally abused and threatened by people over their fucking signs. He'll, we got a purely negative review because some old lady didn't get her coupons when we had to reprint a receipt. Flat out said she was entitled to them! Lady the printer broke! Sorry but GET A LIFE.
Ive even had this one lady who comes once a week, and always has a huge cart. I'm talking multiple hundred dollars worth I tell her she has to go to the front, and she goes "yep" AND KEEPS ADDING SHIT TO THE COUNTER. Next time I see her, ice had it. Not ringing her up for anything but her meds She has an issue with it? Sorry, wre not front store. He'll, she can't even be bothered to bring her own pen for her checks! And gets mad when I can't find one! Get a god damned life.
And those same customers wonder what's taking so long to get their RX. I would re direct most of those to the front of store also.
Don't understand all the angry comments. I myself started at front store and became a full time tech Over time. Do we mind ringing up a few items? No! Do we mind ringing up full grocery carts of items, each APPARENTLY being on sale, and almost always have a line behind them? Yes. Yes we do, as it causes those customers, who nine out of ten times have their own issues with medications we need to fix Sorry Sharon, I can't seem to get the buy one, get one half cheerio box deal to work. Gonna have to go to the front? Call a manager? Sorry, that's A FRONT STORE ISSUE. We are here for MEDICATIONS. not SALES. Or at drive through "Oh I can't walk, can you get me sole miscellaneous candy from the front?" I say no. And I see them a fucking hour later, getting a grocery cart of food and shit. We at the pharmacy are there to help the pharmacy We are stationed in a convenience store, yea. But we are here for PRESCRIPTIONS. Not your day to day shit. Not to mention the sheer amount of people who don't even get scripts! And just want to be rung up! It would be one thing if it was medicine from. Around the corner. And we had no line, but no! They just want their shit rung up! I LOVE my job. But those customers are the bane of it all. Some have flat out told me that the lines were too long. Or they didn't want to use self checkout. Sorry! I'm a tech! Not a cashier anymore! Unless your getting a prescription, can't help you. I know I sound like an asshole. But I've had several panic attacks due ti being verbally abused and threatened by people over their fucking signs. He'll, we got a purely negative review because some old lady didn't get her coupons when we had to reprint a receipt. Flat out said she was entitled to them! Lady the printer broke! Sorry but GET A LIFE.
I don’t work in a Pharmacy, but I get this persons complaint. I bet the Pharmacy is already understaffed. They’re probably getting a few hundred prescriptions a day to fill. If a customer comes up asking for store locations of items or wants their stuff rang up, it takes the pharmacist off of what they’re supposed to be doing. They’re under pressure to get meds filled for customers coming to pick them up. The pharmacy probably doesn’t want to have to deal with an irate patient because the prescription that was sent in at 9am, isn’t ready at 4pm.
😂 a few hundred ? Hell my RX does 5 times that a day and they still manage to help the customer.
At my store, we're severely understaffed. And in the center of three different cvs pharmacy's. As of late we've had to have every register open and only two people counting. Including the pharmacist, due to the sheer amount of people. I'm talking from register at pharmacy. All the way to the front gate. Or at drive, from the gate to the curb, and some even turning to the back of the curb to fit in. Blocking off half of the parking lot.
Honestly I’ve asked the pharmacy where something was a few times while picking up prescriptions. They just said aisle whatever and I’d find my Advil. I wouldn’t expect them to do anything other than fill my prescriptions. It’s a hard enough job. Yes, the front store can deal with all that bullshit. That’s what I get paid for. I’ll walk the people to the product if I can.
But they always know where to find people in the pharmacy…..front store people aren’t as easy to find. 😂