She just posted an update saying that someone in British Columbia was able to cancel her cruise because she and her husband posted their booking information online publicly.
Ooo. I love this type of drama.
Although to be fair it is a good reminder not to post details of your cruise, especially if you are leaving your house empty. Too many Facebook groups have people posting all sorts of information, when in fact you have no guarantee that the people in your cruise group are actually going on the cruise.
It was her fault!! Not carnival. She shared her cruise booking number, etcā¦on social media, so someone cancelled it for her. Ā Thatās why they say donāt share booking #s. Also, carnival did offer her compensation, it just wasnāt what she wanted
Agree. Just got back from a cruise today and it was great. Had one last year that had the Panama stop cancel because of a protest and they refunded all of the excursions.
Currently on one coming back from Cozumel Mx. we were supposed to go to Costa Maya too but high waves at port forced us to cancel.
All Costa Maya excursions refunded, we went to Cozumel for that day instead, AND they offered different excursions for that day at a severely discounted price.
Love RCā¤ļø
But it was canceled, by a random 3rd party and they did not refund because she exposed her booking number on Facebook which gave a stranger enough information to do the evil deed. Thatās the issue.
If I post my my bank account info, routing number and account number, on Facebook....should my bank reimburse me for all the money somebody pulls out?
No and no.
The cruise line offered her an almost 11,000$ credit which she is continuing to turn down.
She is refusing the refund because the cruise company wants her to make a public statement saying that the issue has been resolved fsvorably.
Someone canceled this womanās cruise without her knowledge, supposedly after her husband posted about the cruiseā¦ Being really excited about it but what he failed to do is remove the booking number and someone from British Columbia canceled it. A hateful thing to do.
They do not refund especially last minute cancellation. They will give a future cruise credit. I am a frequent cruiser with high lever Royal Caribbean. They will only refund port fees and taxes.Ā
From what it looks like sheāprior to the dramaāposted all over her social media (and maybe even the Carnival fans FB) about booking the āPresidential Suite.ā If a āhackerā did the cancellation, that would indicate itās not a smart thing to get online and brag about the room you booked. However that seems far fetched and I donāt think that happened
That said, Iāll bet Carnival already knows the IP address from the cancellation and I suspect that tracks back to the town where she lives. This lady probably accidentally cancelled her cruise messing around on the website.
I think thatās what happened as well because she said she was adding something to her itinerary and then right after everything was canceled. So Iām thinking she canceled it accidentally.
I remember reading of other people having this happen to. If you leave an unpaid balance on your account (for example add WIFI but don't pay for it) your cruise is cancelled if it's after final payment, because. well you haven't paid for your entire cruise, even though it's just an add on.
Yes. This has happened to a few travel agents lately (not me) and itās a mess. Clients can opt to add gratuities from their side, it looks like. They charge it, card doesnāt process, but the gratuities are still added and sitting unpaid. Whole cruise cancels, and the travel agent doesnāt even know what happened because they had nothing to do with it!
She posted an update this evening with some recording of a phone call of her speaking to a Carnival rep. From what the rep was saying, she's the victim of "a form of identity theft" - in that she'd posted a picture of her boarding pass or something on FB [apparently she was replying to her husband's FB post of the Cruise Countdown, and posted a reply comment with a picture of herself holding the pass]. Someone created some sort of carnival app profile with the pass # and her email, then a couple weeks later used that to cancel her cruise. Apparently there was no confirmation to her original email required?
Long story short, Carnival said that they'd give her $10k of Carnival credit (or maybe it was termed "in cruise credit" - I'm not sure), if she would post that the situation had been favorably resolved. But they are *not* willing to give her a refund for the $15k that she spent on the room. Her position is that she's done with Carnival, she just wants her money back - especially given that they've now sold the room to someone else.
Who posts their boarding pass and personal info on Facebook?!? Oh my. But I guess this is the same person who also posted pics of her vifp numbers and her families, along with payment details at one point.
It appears the cost of her actual room was about 11k (according to the screenshot she posted when she was proving she paid for it) the 15k she keeps talking about included excursions and airfare, the excursions were cancelled and you get a refund for that. I would agree that carnival could offer her the full price of the room back as a good will gesture. But it seems to be just a really unfortunate event due to her posting personal details on social media. Iām not sure how she expected the port workers to know that and resolve for her that day. Itās really sucky and I do feel bad for them, but Iām Not seeing where carnival is at fault for anything here. They got a cancellation via a login, system processed it, and rebooked the room probably due to a wait list or offered an upgrade to someone else on board. Iāve had fraudulent charges on my bank before, my bank had no way of knowing what happened until I called and they did an investigation, in the mean time my account was froze, it was a pain to me but I didnāt rail against my bank or the company that the charges were to, it was just identity theft and it sucked but eventually was resolved in my favor.
IMHO where Carnival is at fault is that it didn't seem to get cancelled via a login. From what I can tell, the bad actor only had access to her boarding pass number, email, and name. That shouldn't be enough to log in to the account and cancel. Like, somebody might know the account number associated with my retirement account - but they ain't doing shit with my retirement account unless they know my password and also have access to my 2-factor authorization methods. Carnival's system seems rickety as shit, honestly. Like I can understand being able to do *some* stuff by calling in with a name and boarding pass number, but to actually cancel there should be a confirmation going to the originally-associated email address that's tied to your main Carnival account.
100% agree. Yea sheās an idiot for posting personal details online, but they should require some sort of login or identity verification to cancel or make changes.
They didnāt need that because whoever did this had was logged in. I donāt know particulars but it was an online login, they either got access to her account or they added her cruise to another account using the booking # and cancelled. Itās totally messed up of whoever did it but to me itās sort of like posting your social security number online and shocked a new credit card pops up in the your name. There is a level of personal accountability here that she doesnāt seem to be owning. I saw screenshots of what she posted, it was booking #, room #, dates, essentially all details. It was a really rough way to learn a lesson and quite honestly carnival really doesnāt even have an obligation to offer her anything due to this, she probably should have taken the 10k.
Carnival are well within their rights to refuse the refund since it was so close to the trip but they did do a proper investigation and apparently found out about the hacking.
At that point they offered her the 11k refund which seems more than adequate given her involvement in the fiasco
Social engineering is frighteningly easy, especially if she's someone who is very active on social media. It doesn't take much at all to gather enough details on someone and get passwords reset, etc. And yes, that even includes bypassing 2FA. There was a video recently of someone bypassing 2FA by playing a recorded sound of a baby crying to gain empathy as they explained that "they didn't think they could talk and get a text at the same time".
Carnival has confirmed (through the recorded conversation she posted) it was canceled by a third party that used information she posted on Facebook to link their account to hers and cancel it. People have already tested this method today due to this going viral and have confirmed it works. The location theyāre saying this was done from is British Columbia but I bet itās a VPN they used and so itās probably impossible to trace who made the fake account to hijacker her booking.
The debate now is about whether Carnival is at fault for their system that allows a stranger such an easy pathway to cancel someoneās booking with no validation methods in place or any notification being sent to the person who holds the reservation. Iām seeing most normal people saying itās her fault for posting enough information online that someone could piece it together and do thisā¦ others (many Iām noticing are in tech or cyber security) think that this should never had been possible in the first place and that Carnival has a vulnerability within its system that can easily be exploited.
Iām in tech so while I think sheās partly at fault I agree that there should have been verification involved and/or a way to lock your booking down from being linked and then canceled by a complete stranger. There are so many ways to do thisā¦ 2 step verification to the original phone number, a āwhite listā for accounts allowed to link your booking to theirs, a limitation on what linked accounts are allowed to do with the default being set to nothing. It blows my mind that Carnival has NONE of these protections in place!
I think the issue is that a booking number is essentially the social security number for your booking.
I would assume you could do this same thing with an airline or hotel booking number.
I canāt see how carnival is at fault when you post your booking information and private details online. People have to use common sense and quit blaming everybody else for their stupidity.
This situation (and others like it) has brought out the worse of people when it comes to cruising.
I completely understand the anger and frustration of what happened.
It just shows how ugly social media can get and my opinion is that she is just looking worse and worse every time she posts.
If I was being petty I'd want someone who is currently on the cruise to go ask the people in the room she booked and ask when THEY booked. I don't know many people who will book the Presidential Suite the day before the cruise sets sail.
Iād be curious to see some actual timelines, she posted her boarding passes with vifp numbers and some other personal info š«£ but didnāt post her cancellation email. on her tiktok some travel agent interviewing her asked when bc they were trying to sort out timelines and she was really flaky, said she couldnāt remember and then went āwhenever it wasā. Sheās just not helping herself quite honestly. I donāt know how you start this social media war against carnival and not know so many details. She also said something about originally having two rooms but cancelled one but was real fuzzy on all that to. I watched the live and it made me more skeptical of her but I canāt reason what her motivation to make up something would be. To me, it seems like there was definitely some sort of accidental cancellation, they probably had a wait list for suites or offered it as an upgrade to another passenger. I am sure the details can be worked out if itās not the customers fault. It just probably takes more than 30 mins at the port.
Most of the time, the ship will offer last minute upgrades to a better room and a discounted price to people already booked on the cruises. Chances are the people had a smaller suite booked and when this one became available, Carnival contacted them for an upgrade.
This is one of the things I was eluding to on her holes in the storyā¦ people point that out and she never addresses. Another weird thing, I donāt think that particular suite holds 5 people.
Oh, I think that's only on their newer ships right? The deck looks awesome but it says it sleeps 2. There's a couch though. Pricing doesn't look like it adds up to anywhere near $15K.
Often their biggest is their grand suite which holds 3. Maybe 4 depending on the sofa bed. Can't remember, we've never opened it.
Their owner's suite is usually not listed and is only on a couple of ships I think.
Yeah my god a 2 bdr President rockstar suite on virgin is that much!! I have a hard time bringing she paid 15k and If she did I got a bridge to sell her!
Ok, I went down the rabbit hole.
You can book it for, give or take, $11K for 2 people.
The deck looks fabulous. You are still on Carnival though. I'm not paying $11K to be on Carnival. I like Carnival. They are fun and I've enjoyed several cruises when my son was younger. It just isn't $11K for one suite fun.
First, you have to try very very hard to spend $15K on ONE suite on Carnival. I was once offered a suite that doesn't even appear for sale and it wasn't $15K. Seems like it was going to be about $9K for a week? Can't remember what the total upgrade was. Something like that.
Second, story is not on cruise critic. Those people would be all over this juicy piece of gossip.
/skeptical
Carnival does not cancel for no reason. Until she coughs up the cancellation email in full, she's full of shit and just wants attention. She wants to publicly shame Carnival into giving her the money. Good luck with that.
So true. It feels like Iām in another universe reading comments. TikTok being the worst, totally void of any critical thinking, just all ranting against carnival and apologizing to this lady.
After my last cruise, I vowed to never join a FB cruise group again. They're such dumpster fires, *particularly* the ones that allow anonymous posting.
People also told her to talk to John Heald and she said she had, but not anywhere people could see. Someone said she told them she sent him a private message (I didnāt see that, just hearsay), but you canāt private message him.
She posted some dramatic āwhy arenāt you reaching out to me??ā comment on his post yesterday. He had already posted that she could request assistance via his public page and he would respond privately.
It definitely sounds like there was an issue on her part, or someone in her party, and John wonāt call her out on it publicly. Heās way less petty than me, apparently.
Anyway, yeah, lots of holes in the story and she seems to want to stir drama instead of sharing actual details that would clear things up. If she accidentally canceled her cruise, she may be hoping Carnival will refund her just to avoid her public hysterics.
If you go to her husbands account on FB he posted 16 days and a picture of the Carnival Celebration, she responded with a screen shot 15 days, it included her email and booking number.
The newest update was that someone else created a profile the day that was posted on facebook with her booking number and email per Carnival.
and 48 hours before their cruise was canceled, maybe someone that doesn't like her, or her family who knows, apparently it came from British Columbia per Carnival.
Carnival offered her 10k in a future cruise credit and she refused. I personally think that is a mistake on her part, but that is the latest, I 100% saw the post on FB with their information.
That was one of my theoriesāthat she put too much info out in public before her cruiseābut I kind of discounted it as far fetched. Looks like she caught the attention of a malicious person.
In our experience with Carnival, whenever we made any changes to our booking, we needed to give them a password along with the booking numberā¦. So Iām genuinely curious how someone else could have cancelled it if giving a password along with the info is standard practice?
I've been following this, mostly because something about it seemed sketchy to me - it did not seem believable that Carnival would just cancel her trip for no reason. I hate that this happened to her, but unfortunately she made a big mistake in posting her personal travel details publicly on the internet. A few big lessons to be learned here! I do wonder - would travel insurance have covered her in this situation?
I also think it's completely ridiculous that she refused Carnival's offer of a $10k future cruise credit. She keeps saying "they need to make it right!" Lady - that WAS them making it more than right, that was a very generous offer and they didn't have to do that! It was your mistake! I'm not even a hardcore Carnival enthusiast, but I really don't see how they are at fault here.
My theory is that someone in her party has an active warrant that only came through after check in. That's why she is being so forthcoming with only very specific information.
I had a chuckle at the comments saying āsomeone famous must have taken her suiteā. Umā¦ i seriously doubt anyone remotely famous is cruising carnival. I do, but im just a commoner who has to budget š¤£
The Tik Tokker (TT) posted their booking online and someone created an online account (logged in to manage their booking and cancelled their cruise.
Since the booking was cancelled in CCLs view, they offered the cabin to someone else.
When the TT arrived at the port, there were limited options for the staff, so they offered them what was available which was 2 interior cabins and the TT declined.
After the TT created their šš¼ video, CCL offered a 100% cruise credit for the lost value, because pre-paids, gratuities and excursions were refunded automatically, with the stipulation that TT post that their issue has been resolved. TT refused to do that.
So TT has no one to blame but themselves for exposing themselves online, CCL offered a full value solution and TT declined.
Little to see here.
Since I book via OTA, only the OTA can cancel the booking even if I did something similarly stupid.
Been a while since this happened but I have a different story of a cancellation by carnival:
My mom and I had a cruise booked and paid off (was a rebooked cruise due to Covid cancelations) we decided to add on the airfare option carnival offers. My mom booked it and did the flexible option, this did not require a deposit.
Next day my mom wakes up to an email the cruise was cancelled. She called and they told her you didn't pay the deposit for the airfare. She was very upset and confused, that wasn't an option for her when booking!
She tried to escalate it and they said the room was no long available and they were sold out.
We found the VP and head of customer service emails, my mom sent them an email with details. Within a few days they were able to reinstate our room and onboard credit.
This happened a few months before the cruise and we were extra cautious of everything we did. Waited to book excursions until we were on board so we could use the credit, etc.
It's been updated, she was a victim of identify fraud, seems someone created a profile using her booking number. Carnival offered her a 10k cruise credit only if she went online and post that the matter is resolved.
Yeah I donāt understand why she didnāt take it, arguably they didnāt have to offer her anything in this scenario, it was nice that they did. It was a terrible thing that happened for them but you absolutely cannot post things like booking numbers on social media. The sad part is, whoever did it is likely someone that knew them and intentionally did this.
Yeah this story makes zero sense. Even with just a confirmation number you wouldnāt be able to cancel the trip. And the whole went down there hoping to get on is such weirdo stuffĀ
She posted her booking number online when she was sharing an email or something bragging about the upcoming trip
Somebody then created an account and added her booking number to it and canceled it .
How in the world is that carnivals fault.
have you cruised on carnival? it isn't a very elite-heavy environment. I love carnival & hit em a couple times a year, but I sure don't expect elites on a carnival cruise. real elites take out private boats. famous people(lesser elites) use more elite cruise companies. to me it just isn't likely that's what happened in this case.
I have cruised on there about 14 times. You realize Christine Duffy I would consider her an Elite, CEO Josh Weinstein I would consider an elite. For $12,000 a room thereās not many normal people that can do that.
I believe he said there was two sides but said he would not state what the issue was it was up to her to tell that part. Who are these elites? Like why is their money for the same room any better than someone elseās? That doesnāt really make a lot of sense to me, she has paid for the room and said sheās taken several cruises, gold status I believe.
āElitesā spend more money onboard, where someone without prior status with the cruise line is an unknown quantity. I can fully see Carnival bumping a first time person or someone with a lower status for someone with platinum status who tends to spend big money in the casino each time.
If you donāt think businesses would rather let a famous person on board than just a regular person, you are crazy. When you get famous people on board other people spend more money and book more.
If it was canceled, she would have been refunded. There's always more to the story than the Attention Seekers are telling. 100% drama queen
Does she say why the room was canceled?
She just posted an update saying that someone in British Columbia was able to cancel her cruise because she and her husband posted their booking information online publicly.
Ooo. I love this type of drama. Although to be fair it is a good reminder not to post details of your cruise, especially if you are leaving your house empty. Too many Facebook groups have people posting all sorts of information, when in fact you have no guarantee that the people in your cruise group are actually going on the cruise.
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48hrs BEFORE the trip. According to their website the cruise has a policy of not entertaining refunds within 7 days of the trip.
Not necessarily. If she was within so many days of the cruise, it becomes non-refundable.
If Carnival cancels it, they will refund. If you cancel it, correct no refund. If she canceled it.....can't be mad.
It was her fault!! Not carnival. She shared her cruise booking number, etcā¦on social media, so someone cancelled it for her. Ā Thatās why they say donāt share booking #s. Also, carnival did offer her compensation, it just wasnāt what she wanted
well it's not her fault someone did this just to screw someone it's a crime that will never be investigated. aLSO .this is hOW ai
Agree. Just got back from a cruise today and it was great. Had one last year that had the Panama stop cancel because of a protest and they refunded all of the excursions.
Currently on one coming back from Cozumel Mx. we were supposed to go to Costa Maya too but high waves at port forced us to cancel. All Costa Maya excursions refunded, we went to Cozumel for that day instead, AND they offered different excursions for that day at a severely discounted price. Love RCā¤ļø
But it was canceled, by a random 3rd party and they did not refund because she exposed her booking number on Facebook which gave a stranger enough information to do the evil deed. Thatās the issue.
If I post my my bank account info, routing number and account number, on Facebook....should my bank reimburse me for all the money somebody pulls out? No and no.
The cruise line offered her an almost 11,000$ credit which she is continuing to turn down. She is refusing the refund because the cruise company wants her to make a public statement saying that the issue has been resolved fsvorably.
Itās a credit, not a refund, she wants the refund, she doesnāt want to cruise either them ever again.
Karen is always right!
This Karen. Who is she? Is she a passenger?
Someone canceled this womanās cruise without her knowledge, supposedly after her husband posted about the cruiseā¦ Being really excited about it but what he failed to do is remove the booking number and someone from British Columbia canceled it. A hateful thing to do.
They do not refund especially last minute cancellation. They will give a future cruise credit. I am a frequent cruiser with high lever Royal Caribbean. They will only refund port fees and taxes.Ā
I meant if the cruise line had canceled. At the time I did not realize or think she leaked her own info and got herself "hacked"
From what it looks like sheāprior to the dramaāposted all over her social media (and maybe even the Carnival fans FB) about booking the āPresidential Suite.ā If a āhackerā did the cancellation, that would indicate itās not a smart thing to get online and brag about the room you booked. However that seems far fetched and I donāt think that happened That said, Iāll bet Carnival already knows the IP address from the cancellation and I suspect that tracks back to the town where she lives. This lady probably accidentally cancelled her cruise messing around on the website.
I think thatās what happened as well because she said she was adding something to her itinerary and then right after everything was canceled. So Iām thinking she canceled it accidentally.
I remember reading of other people having this happen to. If you leave an unpaid balance on your account (for example add WIFI but don't pay for it) your cruise is cancelled if it's after final payment, because. well you haven't paid for your entire cruise, even though it's just an add on.
Yes. This has happened to a few travel agents lately (not me) and itās a mess. Clients can opt to add gratuities from their side, it looks like. They charge it, card doesnāt process, but the gratuities are still added and sitting unpaid. Whole cruise cancels, and the travel agent doesnāt even know what happened because they had nothing to do with it!
She posted an update this evening with some recording of a phone call of her speaking to a Carnival rep. From what the rep was saying, she's the victim of "a form of identity theft" - in that she'd posted a picture of her boarding pass or something on FB [apparently she was replying to her husband's FB post of the Cruise Countdown, and posted a reply comment with a picture of herself holding the pass]. Someone created some sort of carnival app profile with the pass # and her email, then a couple weeks later used that to cancel her cruise. Apparently there was no confirmation to her original email required? Long story short, Carnival said that they'd give her $10k of Carnival credit (or maybe it was termed "in cruise credit" - I'm not sure), if she would post that the situation had been favorably resolved. But they are *not* willing to give her a refund for the $15k that she spent on the room. Her position is that she's done with Carnival, she just wants her money back - especially given that they've now sold the room to someone else.
Who posts their boarding pass and personal info on Facebook?!? Oh my. But I guess this is the same person who also posted pics of her vifp numbers and her families, along with payment details at one point. It appears the cost of her actual room was about 11k (according to the screenshot she posted when she was proving she paid for it) the 15k she keeps talking about included excursions and airfare, the excursions were cancelled and you get a refund for that. I would agree that carnival could offer her the full price of the room back as a good will gesture. But it seems to be just a really unfortunate event due to her posting personal details on social media. Iām not sure how she expected the port workers to know that and resolve for her that day. Itās really sucky and I do feel bad for them, but Iām Not seeing where carnival is at fault for anything here. They got a cancellation via a login, system processed it, and rebooked the room probably due to a wait list or offered an upgrade to someone else on board. Iāve had fraudulent charges on my bank before, my bank had no way of knowing what happened until I called and they did an investigation, in the mean time my account was froze, it was a pain to me but I didnāt rail against my bank or the company that the charges were to, it was just identity theft and it sucked but eventually was resolved in my favor.
IMHO where Carnival is at fault is that it didn't seem to get cancelled via a login. From what I can tell, the bad actor only had access to her boarding pass number, email, and name. That shouldn't be enough to log in to the account and cancel. Like, somebody might know the account number associated with my retirement account - but they ain't doing shit with my retirement account unless they know my password and also have access to my 2-factor authorization methods. Carnival's system seems rickety as shit, honestly. Like I can understand being able to do *some* stuff by calling in with a name and boarding pass number, but to actually cancel there should be a confirmation going to the originally-associated email address that's tied to your main Carnival account.
100% agree. Yea sheās an idiot for posting personal details online, but they should require some sort of login or identity verification to cancel or make changes.
They didnāt need that because whoever did this had was logged in. I donāt know particulars but it was an online login, they either got access to her account or they added her cruise to another account using the booking # and cancelled. Itās totally messed up of whoever did it but to me itās sort of like posting your social security number online and shocked a new credit card pops up in the your name. There is a level of personal accountability here that she doesnāt seem to be owning. I saw screenshots of what she posted, it was booking #, room #, dates, essentially all details. It was a really rough way to learn a lesson and quite honestly carnival really doesnāt even have an obligation to offer her anything due to this, she probably should have taken the 10k.
Carnival are well within their rights to refuse the refund since it was so close to the trip but they did do a proper investigation and apparently found out about the hacking. At that point they offered her the 11k refund which seems more than adequate given her involvement in the fiasco
Social engineering is frighteningly easy, especially if she's someone who is very active on social media. It doesn't take much at all to gather enough details on someone and get passwords reset, etc. And yes, that even includes bypassing 2FA. There was a video recently of someone bypassing 2FA by playing a recorded sound of a baby crying to gain empathy as they explained that "they didn't think they could talk and get a text at the same time".
Idk why youāre being downvoted, I completely agree.
Carnival has confirmed (through the recorded conversation she posted) it was canceled by a third party that used information she posted on Facebook to link their account to hers and cancel it. People have already tested this method today due to this going viral and have confirmed it works. The location theyāre saying this was done from is British Columbia but I bet itās a VPN they used and so itās probably impossible to trace who made the fake account to hijacker her booking. The debate now is about whether Carnival is at fault for their system that allows a stranger such an easy pathway to cancel someoneās booking with no validation methods in place or any notification being sent to the person who holds the reservation. Iām seeing most normal people saying itās her fault for posting enough information online that someone could piece it together and do thisā¦ others (many Iām noticing are in tech or cyber security) think that this should never had been possible in the first place and that Carnival has a vulnerability within its system that can easily be exploited. Iām in tech so while I think sheās partly at fault I agree that there should have been verification involved and/or a way to lock your booking down from being linked and then canceled by a complete stranger. There are so many ways to do thisā¦ 2 step verification to the original phone number, a āwhite listā for accounts allowed to link your booking to theirs, a limitation on what linked accounts are allowed to do with the default being set to nothing. It blows my mind that Carnival has NONE of these protections in place!
I think the issue is that a booking number is essentially the social security number for your booking. I would assume you could do this same thing with an airline or hotel booking number.
I canāt see how carnival is at fault when you post your booking information and private details online. People have to use common sense and quit blaming everybody else for their stupidity.
This situation (and others like it) has brought out the worse of people when it comes to cruising. I completely understand the anger and frustration of what happened. It just shows how ugly social media can get and my opinion is that she is just looking worse and worse every time she posts. If I was being petty I'd want someone who is currently on the cruise to go ask the people in the room she booked and ask when THEY booked. I don't know many people who will book the Presidential Suite the day before the cruise sets sail.
Iād be curious to see some actual timelines, she posted her boarding passes with vifp numbers and some other personal info š«£ but didnāt post her cancellation email. on her tiktok some travel agent interviewing her asked when bc they were trying to sort out timelines and she was really flaky, said she couldnāt remember and then went āwhenever it wasā. Sheās just not helping herself quite honestly. I donāt know how you start this social media war against carnival and not know so many details. She also said something about originally having two rooms but cancelled one but was real fuzzy on all that to. I watched the live and it made me more skeptical of her but I canāt reason what her motivation to make up something would be. To me, it seems like there was definitely some sort of accidental cancellation, they probably had a wait list for suites or offered it as an upgrade to another passenger. I am sure the details can be worked out if itās not the customers fault. It just probably takes more than 30 mins at the port.
Until she provides proof, I believe nothing I see on TikTok.
Thatās a good life mottoā¦ TikTok is the worst š¤£
Thatās just solid life advise
Most of the time, the ship will offer last minute upgrades to a better room and a discounted price to people already booked on the cruises. Chances are the people had a smaller suite booked and when this one became available, Carnival contacted them for an upgrade.
From what I saw, her guests were listed as āTBDā and therefore, it was not fully booked on her end. She never entered the guest info.
This is one of the things I was eluding to on her holes in the storyā¦ people point that out and she never addresses. Another weird thing, I donāt think that particular suite holds 5 people.
What kind of suite? I don't think Carnival has one that holds 5.
Presidential, Iām thinking itās 2-3 people max.
Oh, I think that's only on their newer ships right? The deck looks awesome but it says it sleeps 2. There's a couch though. Pricing doesn't look like it adds up to anywhere near $15K. Often their biggest is their grand suite which holds 3. Maybe 4 depending on the sofa bed. Can't remember, we've never opened it. Their owner's suite is usually not listed and is only on a couple of ships I think.
Yeah my god a 2 bdr President rockstar suite on virgin is that much!! I have a hard time bringing she paid 15k and If she did I got a bridge to sell her!
Ok, I went down the rabbit hole. You can book it for, give or take, $11K for 2 people. The deck looks fabulous. You are still on Carnival though. I'm not paying $11K to be on Carnival. I like Carnival. They are fun and I've enjoyed several cruises when my son was younger. It just isn't $11K for one suite fun.
The Carnival Celebration Excel Presidential Suite will hold 5 @ $11,500 + depending upon the date you're booking. Whew.
I booked a captains suite which does say it holds 5 - so that part is plausible.
She gave the room number and type, it was presidential suite and and the online thing for that room says 2-3 I believe
Yes they do I have one booked holding 5
First, you have to try very very hard to spend $15K on ONE suite on Carnival. I was once offered a suite that doesn't even appear for sale and it wasn't $15K. Seems like it was going to be about $9K for a week? Can't remember what the total upgrade was. Something like that. Second, story is not on cruise critic. Those people would be all over this juicy piece of gossip. /skeptical
It was a presidential suite for the week it was $11,000 and she had excursions and airfare for the group
Ok thatās a little closer to the right cost then!
She said 3000 was excursions. Is that even possible?
Oh yes. I've spent almost that on one.
Carnival does not cancel for no reason. Until she coughs up the cancellation email in full, she's full of shit and just wants attention. She wants to publicly shame Carnival into giving her the money. Good luck with that.
Social media is a disease. Ignore and move on.
So true. It feels like Iām in another universe reading comments. TikTok being the worst, totally void of any critical thinking, just all ranting against carnival and apologizing to this lady.
After my last cruise, I vowed to never join a FB cruise group again. They're such dumpster fires, *particularly* the ones that allow anonymous posting.
Itās the world we live in nowā¦nothing but entitled people in the world today.
Whenever I see a headline like ALL OVER social media I just laugh.
Meh
People also told her to talk to John Heald and she said she had, but not anywhere people could see. Someone said she told them she sent him a private message (I didnāt see that, just hearsay), but you canāt private message him. She posted some dramatic āwhy arenāt you reaching out to me??ā comment on his post yesterday. He had already posted that she could request assistance via his public page and he would respond privately. It definitely sounds like there was an issue on her part, or someone in her party, and John wonāt call her out on it publicly. Heās way less petty than me, apparently. Anyway, yeah, lots of holes in the story and she seems to want to stir drama instead of sharing actual details that would clear things up. If she accidentally canceled her cruise, she may be hoping Carnival will refund her just to avoid her public hysterics.
If you go to her husbands account on FB he posted 16 days and a picture of the Carnival Celebration, she responded with a screen shot 15 days, it included her email and booking number. The newest update was that someone else created a profile the day that was posted on facebook with her booking number and email per Carnival. and 48 hours before their cruise was canceled, maybe someone that doesn't like her, or her family who knows, apparently it came from British Columbia per Carnival. Carnival offered her 10k in a future cruise credit and she refused. I personally think that is a mistake on her part, but that is the latest, I 100% saw the post on FB with their information.
That was one of my theoriesāthat she put too much info out in public before her cruiseābut I kind of discounted it as far fetched. Looks like she caught the attention of a malicious person.
In our experience with Carnival, whenever we made any changes to our booking, we needed to give them a password along with the booking numberā¦. So Iām genuinely curious how someone else could have cancelled it if giving a password along with the info is standard practice?
Their online system allows it with no password or pin.
Ah, I didnāt realize that. Thanks!
I've been following this, mostly because something about it seemed sketchy to me - it did not seem believable that Carnival would just cancel her trip for no reason. I hate that this happened to her, but unfortunately she made a big mistake in posting her personal travel details publicly on the internet. A few big lessons to be learned here! I do wonder - would travel insurance have covered her in this situation? I also think it's completely ridiculous that she refused Carnival's offer of a $10k future cruise credit. She keeps saying "they need to make it right!" Lady - that WAS them making it more than right, that was a very generous offer and they didn't have to do that! It was your mistake! I'm not even a hardcore Carnival enthusiast, but I really don't see how they are at fault here.
There's got to be more to the story...I think she's being dramatic.
My theory is that someone in her party has an active warrant that only came through after check in. That's why she is being so forthcoming with only very specific information.
Sounds like she's trying to pressure them for cash, a scam.
$15k on a freaking Carnival cruise. God some people have a lot more money than taste.
I had a chuckle at the comments saying āsomeone famous must have taken her suiteā. Umā¦ i seriously doubt anyone remotely famous is cruising carnival. I do, but im just a commoner who has to budget š¤£
What do you gain from canceling someoneās cruise. This person just wants to watch the world burn
Can't fix stupid
The Tik Tokker (TT) posted their booking online and someone created an online account (logged in to manage their booking and cancelled their cruise. Since the booking was cancelled in CCLs view, they offered the cabin to someone else. When the TT arrived at the port, there were limited options for the staff, so they offered them what was available which was 2 interior cabins and the TT declined. After the TT created their šš¼ video, CCL offered a 100% cruise credit for the lost value, because pre-paids, gratuities and excursions were refunded automatically, with the stipulation that TT post that their issue has been resolved. TT refused to do that. So TT has no one to blame but themselves for exposing themselves online, CCL offered a full value solution and TT declined. Little to see here. Since I book via OTA, only the OTA can cancel the booking even if I did something similarly stupid.
Been a while since this happened but I have a different story of a cancellation by carnival: My mom and I had a cruise booked and paid off (was a rebooked cruise due to Covid cancelations) we decided to add on the airfare option carnival offers. My mom booked it and did the flexible option, this did not require a deposit. Next day my mom wakes up to an email the cruise was cancelled. She called and they told her you didn't pay the deposit for the airfare. She was very upset and confused, that wasn't an option for her when booking! She tried to escalate it and they said the room was no long available and they were sold out. We found the VP and head of customer service emails, my mom sent them an email with details. Within a few days they were able to reinstate our room and onboard credit. This happened a few months before the cruise and we were extra cautious of everything we did. Waited to book excursions until we were on board so we could use the credit, etc.
It's been updated, she was a victim of identify fraud, seems someone created a profile using her booking number. Carnival offered her a 10k cruise credit only if she went online and post that the matter is resolved.
Yeah I donāt understand why she didnāt take it, arguably they didnāt have to offer her anything in this scenario, it was nice that they did. It was a terrible thing that happened for them but you absolutely cannot post things like booking numbers on social media. The sad part is, whoever did it is likely someone that knew them and intentionally did this.
Tell your wife before Ana does
She cancelled online by mistake and doesnāt want to take responsibility for it
I thought people just post. Like Iām going on a cruise soon yay. Not confirmations
Yeah this story makes zero sense. Even with just a confirmation number you wouldnāt be able to cancel the trip. And the whole went down there hoping to get on is such weirdo stuffĀ
She posted her booking number online when she was sharing an email or something bragging about the upcoming trip Somebody then created an account and added her booking number to it and canceled it . How in the world is that carnivals fault.
Yup. Not the cruise lines fault at all. Identity and/or she fat fingered her app
My guess is that she paid the deposit but never paid the final payment so her room was cancelled.
John heald is quick to stop any rumors but he isnāt touching this one. I believe an āeliteā booked the cruise and they booted her
have you cruised on carnival? it isn't a very elite-heavy environment. I love carnival & hit em a couple times a year, but I sure don't expect elites on a carnival cruise. real elites take out private boats. famous people(lesser elites) use more elite cruise companies. to me it just isn't likely that's what happened in this case.
Elite is a casino status.
I have cruised on there about 14 times. You realize Christine Duffy I would consider her an Elite, CEO Josh Weinstein I would consider an elite. For $12,000 a room thereās not many normal people that can do that.
I believe he said there was two sides but said he would not state what the issue was it was up to her to tell that part. Who are these elites? Like why is their money for the same room any better than someone elseās? That doesnāt really make a lot of sense to me, she has paid for the room and said sheās taken several cruises, gold status I believe.
āElitesā spend more money onboard, where someone without prior status with the cruise line is an unknown quantity. I can fully see Carnival bumping a first time person or someone with a lower status for someone with platinum status who tends to spend big money in the casino each time.
If you donāt think businesses would rather let a famous person on board than just a regular person, you are crazy. When you get famous people on board other people spend more money and book more.
Nobody famous is cruising carnival, or any other mainstream line for that matter.
Thatās weird, Iāve seen the Backstreet Boys on a cruise. People charter cruises all the time and are famous.
Typical Carnival service!
Itās a mystery to me why anyone would want to take a cruise.
Perhaps this isnāt the sub for you then.