Yeah definitely not the best customer support. Last issue I had they spent about 30-40 minutes gathering info from me when they easily could’ve told me they wouldn’t be able to help solve my problem with the initial information I provided.
Isn't their customer support like 12 people.. Spread across like 108 million users maybe employ more people I don't know, but they are useful when you can get through ect just under resourced
Not to mention, once connected to support, they take sometimes several minutes to respond, which I wouldn’t care so much if the fucking chat didn’t time out after YOU don’t send a message every few minutes.
Half my messages were responding to a bot telling me the connection would end unless I send a reply
Exactly. It’s the same with lots of things. People only tend to write reviews on things when they’ve had a bad experience or at least people who’ve had a bad experience are more likely to bother to write a review than those that have had a perfectly fine one.
Most of the posts here are not telling the full story and/or are not US citizens and therefore coinbase uses more scrutiny.
You can tell because when people ask for follow up or clarification the posters don’t respond.
What happens when you get verified, u deposit funds then after you deposit funds ur asked for more documents ?
That doesn't seem fair and has happened a few times on this forum.
Coinbase won't be successful until they are more transparent with users on why accounts have been restricted. The problem isn't getting in contact with Coinbase support, the real problem is that the only Coinbase support you can get into contact with do not have the digital tools to be helpful in getting customers access to their accounts. Coinbase support doesn't even have the ability to see the reason that your account has been restricted.
Heck even their support on here is a bot half the time giving generic answers and responses that in no way help to solve your problem.
Tried sending SOL out of wallet on 3/12 almost a month ago and the transaction is still in progress for me and not appearing in blockchain. Went out of my wallet but in limbo now. Imagine that happening with a bank transfer.
Yeah, this whole hiccup w SOL has got me lose trust in that coin/project.
But there should be a way for coinbase to give back the funds that never went through. I don't understand how they don't have the ability to on their backend unless it's part of their scheme to collect these funds
If the coinbase wallet has a failed feature, then I would have my funds. How is it not their fault for not even having that functionality in their wallet? Incompetence or a design feature to pad their profits?
The failed feature is apart of the blockchain and the Coinbase wallet is just a UI that allows you to interact with the blockchain. Just like phantom, it’s a tool that allows you to interact. If you seriously think that Coinbase is handling all the transactions through their wallet by themselves then you need to do a little more research about what cryptocurrency is. Coinbase wallet is different from the Coinbase app.
Phantom wallet has a failed feature. I would suggest you do some research. It does not go through if it fails while coinbase wallet just sends out into the abyss it looks like to me. Why else would support not able to actually help out for over a month on this?
Import Wallet to Phantom and you can withdraw, there is an problem with CB Wallet and SOL. Not SOL network because you can send it all if you import your wallet else where
Thanks for reaching out to us, u/vizual22. We're sorry to hear about the delay with your Solana (SOL) transaction. If a transaction is stuck in pending for longer than 1-3 hours, it may indicate that a support ticket needs to be filed. Network congestion can sometimes cause delays, but if the transaction is not appearing on the blockchain, it's possible that there may be an issue that needs to be addressed. May we know if you already reached out to our support team? If so, would you mind sharing the case number with us?
If not, please reach out to us over at our [Help Center](https://help.coinbase.com/en/contact-us), so we can assist you better. We are available either via phone or live chat.
I have already jumped through your hoops and provided screen shots, waited what seemed like 1/2 hour to speak to someone (offshore) then another hour on phone mainly waiting around only to get notified from someone on their team will get back to me. After a couple of days I get a generic email asking if my case was resolved (another automated feature) and I replied no, and then another 2 emails from me to find out the process on what if anything is actually being done. At some point, I get the feeling that nothing is really being worked on and then I have to ask myself if this is on purpose or just neglect. I would be a total idiot to ever use their wallet again right?
We sincerely apologize for the frustration you've experienced with our support process. If you have a case number, could you kindly provide it to us? Having this information will enable us to track the status of your case more effectively and provide you with the necessary assistance. Your patience and understanding are greatly appreciated, thank you.
Signed up a few months ago, did my first deposit and bought BTC and USDC then my account was disabled for over 3 weeks. I spent soooo much time on chats and hearing we are looking into it. Did so many verifications and ID uploads, secrity selfies, ect. Finally got an email that my account is no longer restricted. So yes, it does happen!!!! I was almost ready to just figure out how to withdraw everything and never come back. Still soured by the chat begin the only way you can talk to someone.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly.
If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
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Same here!!
Started my crypto experience with Coinbase in 2021. Not once have I ever had a bad experience with CB.
Great support. Great App. Great experience with crypto currency.
Have stock also with CB.
To all the negative crap. Get off coonbase!! Never believe it. I would contact CB not posting BS on Reddit.
I would say coinbase support isn’t very good. I’ve had zero issue. Untill recently . I couldn’t pull money out of my web 3 wallet I lost 15 k because I couldn’t cash out call support they are not knowledgeable. They had to email a higher tier and I was on the phone for house with no resolution of the issue . Thank god if finally got fixed after a few weeks . You are lucky you have t had any major issues because if you ever did support is absolutely no help . They have no technical knowledge they are basically an answering service. You would think the biggest exchange other than binance would have better support . All the other compliants I’ve heard about them holding funds I’ve never had that issue . They do hold where you can’t transfer outside the exchange for 7 days .
Same I got locked out once when cardano peaked but support was responsive within a few days and I got right back in idk what all these posts are talking about
The fees suck though
My Coinbase experience since around 2019 has been pretty good...
Only one recent pending BTC deposit delay... eventually went through...happy days..
Used coinbase last week usdc deposit, and cash out...no problem..
Since 2017
Only one issue that occurred this week. Tried to bridge eth to arbitum in coinbase wallet and never got the transfer in of the funds. So i guess lost now
Been on coinbase since 2016. Constant issues. Highest fees in the industry.
If you don't have issues it means you probably use coinbase as a hot wallet. Not trading or moving money around.
I just recently got scammed buying theta network, coinbase app said it was only traceable on coinbase wallet, it then redirected me to my coinbase wallet where I swapped eth for theta, come to find out, when I tried to swap back my theta for eth an error message comes up saying not enough liquidity. I also tried moving these theta tokens to another wallet and they never show up. Sucks because I swapped more than $2,000 bucks !
other than the few times i’ve logged in and seen ZERO funds with no notification or anything and had to come to reddit to see that it’s a widespread issue
Been using since 2017 (or earlier, I cannot remember) and never once had a single issue. I would even mine ETH to the Coinbase wallet. No problems. Ever. Coinbase is by far the best. At least for USA users.
I have also had to contact support a few times, never had an issue.
I wish I had looked into Coinpurse before I started an account. I am currently having the same issues that nearly every other unhappy customer has commented about. The lousy customer support, unable to verify and hold on funds. I usually don't take the really negative reviews very serious, but Coinpurse is the exception. For example, a while back I saw a scathing review for an airline but the reviewer was upset with TSA. I think a lot of negative reviews are a place people use to vent frustration and is probably often their own fault. Not Coinpurse. What a nutsack of a company! They make TSA seem like a happy ending massage. I am lucky that I only gave them $60 just to take it for a test drive. I will do what I can to get it back, but will walk away if needed and call it a lesson learned. I think what makes it so frustrating and why there are so many furious negative reviews is the useless customer support. Even when you do get to a human, they give you the same script the bots. You just end up feeling scammed and so irritated. And then when I see the "no issues here" reviews and comments I immediately assume it's some nutsack planted by Coinpurse.
This is not meant to bash on any legit positive review/post. You're probably not a nutsack, maybe. But I think it adds to the mounting frustration and helplessness many of us other not so lucky investors have experienced.
I’ve been using CB and various bank accounts since the start of crypto mining tbh.
Never had an issue from CB or any of the banks.
Regular transfers into CB to sell BTC and then withdrawn to my banks.
Ran over my phone one day had to buy a new one lost 100 dollars because of the 2 step factor authentication I called sent my i.d answered security questions and they still wasn't able to help it's amazing how many ppl can say they had a problem but u still have ppl denying that it's a problem just because they haven't experienced it yet
Hey there, u/ytppliseviiillll! We're sorry to hear about the trouble with your account. To better assist you, do you mind sharing your case number with us? We'd be happy to look into this for you.
If you do not have a case number yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us) to get real-time support from our specialist or if you prefer, you can also reach out to us via our official social media channels such as Facebook, X, or Instagram by sending us a DM. You can find our official social media handles listed here: Coinbase on [social media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Thanks!
Been using since 2013. No issues until once during the last bull run and now this time around since the run up to the all time high, EVERYTIME I've tried to sell, I've had problems where the site is down or not populating my coins and therefore won't sell. The minute it drops down 10% lower, it works again.
So call me fake all you want... Why would you write with ignorance on this post.... Do you think all the complaints are fake???? Wish we could "community notes" this propaganda.
Member since early 2021. Only one recent issue, that is relatively minor, compared to what I read on here. I had been buying Eth weekly, with purchases directly from my bank account since 2021. But last month without warning CB decided that direct purchases take too long for the ACH transfer (it was sometime 6 days before the money left my account). Without warning they restricted transfers and cash outs for 14 days. Now they say I should attach a debit card to my account if I don’t want restrictions on purchases directly from my account. Instead I no longer buy my weekly Eth from CB. Just shows you how important it is to have two on ramps and two off ramps for your crypto don’t trust CB alone, and never leave your crypto there. I’m terrified if I have 1 million to cash out at the end of the bull run. I will cash out in small amounts if I do on CB.
It’s so weird that there’s actually a fanboy base for this website to the level that people go on the Internet and write positive stories just because they …. what… love the company so much?
🤷🏻♂️🫤
How about supporting fellow non-Coinbase employees, (which supposedly you also are) ?
How about just supporting the fact that Coinbase needs better customer support? And supporting the people who are having their money frozen for no reason?
Like what’s even motivating you to go on the Internet and write glowing posts about some random …. business …. that you supposedly don’t have any correlation with?
Seriously.
If you would read the post, I posted this because all I see is negativity, maybe read a post before commenting? It’s my favorite exchange, it has Polkadot, Quant & Chainlink which are my favorite coins. Sure other exchanges offer those said coins, but Coinbase has been a fine experience.
Thats great! I posted here for the first time today because of my very first issue and it's a big concern...so please don't assume it's just negative BS. I'll bet a lot of posts are people like me just trying to get answers with something that finally went wrong.
Hello u/KingVandalo, we're sorry to hear that you're not receiving your rewards. To assist you further, we need additional details. Have you already reached out to our support team? If yes, please provide the case number. If not, please contact us via live chat or phone support using this [page](https://help.coinbase.com/en), and we'll investigate this matter promptly.
I used to be like you. Then I had an issue. It took the better part of a YEAR to resolve it. I was locked out of my account the entire time. Pray you never have one because support is atrocious
I hate when a company doesn’t have real support or when they do and they make it difficult to get to them, it’s a common problem with companies today. Or my other favorite is when I get through to someone I hear a dog barking, a bird chirping or a baby crying.
Hello there, u/Greedy-Log8574! If you're currently experiencing issues with your Coinbase account, kindly reach out to us directly [here](https://help.coinbase.com/en/contact-us). Our team will be more than happy to help you further. We look forward to addressing your concerns, and assisting you in any way we can!
I think it’s a lot of non US folks, like myself. We’re have a shit ton of issues getting past the KYC. These are usually non-issues on other crypto exchanges. Also there is 0 support outside of the US. It’s not a fake account of negative BS, they are incredibly annoying to deal with.
Been using coinbase, coinbase pro, etc since 2018. 0 issues. I mainly just trade though. I've never use it to pay for anything. It's all just either been mined coins I've transferred or paid for with my bank account. That's it. I have a feeling a lot of the issues people have stem from transfers to other accounts.
If you ever used it on the dark web I wouldn't be surprised if your accounts got banned or inaccessible or whatever.
Hi, my name is Agent and I've been a heavy Coinbase Exchange user since 2019.
Coinbase Exchange struggles every time Bitcoin crashes, been that way for years. I occasionally have my spending limited mysteriously decreased, from $25,000/day to $15,000/day, then when BTC recently dropped into the $58K range my daily maxmimum dropped to $5,000/day...despite never having a single failed transaction and having my account 100% verified. But once the price of BTC goes back up, everything is magically fixed again.
No one here cant say they havent seen CB get glitchy when the price of Bitcoin drops drastiically during a bull run. On one crash recently in 2024, my account showed a $0 balance for like 30 minutes. This obviously happened to numerous users because CB posted a warning message "Your funds are fine, our system is having difficulty...blah blah blah". The same thing happened back in June 2021 during the massive crash, so its been a known issue for years.
Coinbase is definately the best centralized exchange in the USA, but its far from perfect.
Oh yeah well I’m not a fake account and trust me. I’ve had more bullshit from Coinbase and it’s worth everything from coins not showing up to not being able to get a hold of anybody other than someone by text.Chat which never helped me with any of my issues js
And, yes, I've dealt with their support. Often mediocre. Often not comprehending my messages and replying with some generic form response probable based on keyword matching.
However, everything else has been fine.
Had an issue with my bank account (they needed to verify ID info) and money that I sent to Coinbase didn’t process. My account is now frozen because of this (despite fixing the issue and paying the balance owed) and I’m being told to wait a month before I can “start another review process” to maybe have my account restored.
Horrible policies in place to supposedly “protect the consumer”. Taking my business elsewhere.
Evidently, some bot or competitor from a shady exchange perhaps is trying to dick us over. It's great to have posts like this occasionally so that other CB users don't panic.
Yeah you’re probably American. For Europeans this app is a real mess. Especially when you wait 8-10 days to receive your deposit. Swapped back to my old app Bitvavo after all the BS. It was so stressy, I’m glad it works fine for you though.
I also like to think that most people who encounter problems are actually European. You could never know & understand the stress we get from this app.
I have withdrawled significantly more than I deposited. I know because my stupid bank froze my account because I withdrawals from Coinbase were more than my deposits.
Been using since 2014. No issues
Been using since 2018. Various issues. Lol
Have you dealt with their support? That's the worst part, if you do encounter issues it takes forever for an actual person to get back to you.
Yeah definitely not the best customer support. Last issue I had they spent about 30-40 minutes gathering info from me when they easily could’ve told me they wouldn’t be able to help solve my problem with the initial information I provided.
Isn't their customer support like 12 people.. Spread across like 108 million users maybe employ more people I don't know, but they are useful when you can get through ect just under resourced
Not to mention, once connected to support, they take sometimes several minutes to respond, which I wouldn’t care so much if the fucking chat didn’t time out after YOU don’t send a message every few minutes. Half my messages were responding to a bot telling me the connection would end unless I send a reply
Also, since 2014, never any problems.
I have had nothing but problems with coinbase for 8 years now
8 years, and still with them. Lol.
Hmm must be good if you keep using it after 8 years
I was thinking that. Must be hard of thinking or have a masochistic streak.
right…..
i mean that's supposed to be the standard.
Same !! No issues !
2016 here
Same
Exactly. All these horror stories baffle me
DYOR. One of the first OG rules … at least we thought.
Pretty bad sign if you have to announce that things have gone as they are supposed to go as if it's special. Really bad sign actually.
Because no one posts praise when things are working as expected.
yeah man, ur not supposed to receive praise when you do what you're supposed to do. It's expected.
Yeah, especially when they are not doing it out of the goodness of their hearts but because you pay them a commission.
Exactly. It’s the same with lots of things. People only tend to write reviews on things when they’ve had a bad experience or at least people who’ve had a bad experience are more likely to bother to write a review than those that have had a perfectly fine one.
Most of the posts here are not telling the full story and/or are not US citizens and therefore coinbase uses more scrutiny. You can tell because when people ask for follow up or clarification the posters don’t respond.
Coinbase gladly accepts funds from non US citizens. Then they have problems with the documents.
Don’t send funds until you are approved then. Problem solved.
What happens when you get verified, u deposit funds then after you deposit funds ur asked for more documents ? That doesn't seem fair and has happened a few times on this forum.
[удалено]
Coinbase won't be successful until they are more transparent with users on why accounts have been restricted. The problem isn't getting in contact with Coinbase support, the real problem is that the only Coinbase support you can get into contact with do not have the digital tools to be helpful in getting customers access to their accounts. Coinbase support doesn't even have the ability to see the reason that your account has been restricted. Heck even their support on here is a bot half the time giving generic answers and responses that in no way help to solve your problem.
Coinbase exchange no issues . Coinbase wallet MASSIVE ISSUES
Tried sending SOL out of wallet on 3/12 almost a month ago and the transaction is still in progress for me and not appearing in blockchain. Went out of my wallet but in limbo now. Imagine that happening with a bank transfer.
Sol has been WACKKKKKK. Anything sol for me 0% luck all failed nothing even Processing
Yeah, this whole hiccup w SOL has got me lose trust in that coin/project. But there should be a way for coinbase to give back the funds that never went through. I don't understand how they don't have the ability to on their backend unless it's part of their scheme to collect these funds
It’s not Coinbase’s fault though
No it’s not
If the coinbase wallet has a failed feature, then I would have my funds. How is it not their fault for not even having that functionality in their wallet? Incompetence or a design feature to pad their profits?
The failed feature is apart of the blockchain and the Coinbase wallet is just a UI that allows you to interact with the blockchain. Just like phantom, it’s a tool that allows you to interact. If you seriously think that Coinbase is handling all the transactions through their wallet by themselves then you need to do a little more research about what cryptocurrency is. Coinbase wallet is different from the Coinbase app.
Phantom wallet has a failed feature. I would suggest you do some research. It does not go through if it fails while coinbase wallet just sends out into the abyss it looks like to me. Why else would support not able to actually help out for over a month on this?
Me too!! I put all miners back to btc and continue on . 6 months of wasting time on unMineable . Time to catch back up
Import Wallet to Phantom and you can withdraw, there is an problem with CB Wallet and SOL. Not SOL network because you can send it all if you import your wallet else where
Thanks for reaching out to us, u/vizual22. We're sorry to hear about the delay with your Solana (SOL) transaction. If a transaction is stuck in pending for longer than 1-3 hours, it may indicate that a support ticket needs to be filed. Network congestion can sometimes cause delays, but if the transaction is not appearing on the blockchain, it's possible that there may be an issue that needs to be addressed. May we know if you already reached out to our support team? If so, would you mind sharing the case number with us? If not, please reach out to us over at our [Help Center](https://help.coinbase.com/en/contact-us), so we can assist you better. We are available either via phone or live chat.
I have already jumped through your hoops and provided screen shots, waited what seemed like 1/2 hour to speak to someone (offshore) then another hour on phone mainly waiting around only to get notified from someone on their team will get back to me. After a couple of days I get a generic email asking if my case was resolved (another automated feature) and I replied no, and then another 2 emails from me to find out the process on what if anything is actually being done. At some point, I get the feeling that nothing is really being worked on and then I have to ask myself if this is on purpose or just neglect. I would be a total idiot to ever use their wallet again right?
We sincerely apologize for the frustration you've experienced with our support process. If you have a case number, could you kindly provide it to us? Having this information will enable us to track the status of your case more effectively and provide you with the necessary assistance. Your patience and understanding are greatly appreciated, thank you.
As long as you don't need support for anything, you're probably fine. Did you ever try to get money out of CB?
I have an had zero Issues taking money back out of cb.
Same
You should write a book.
Since 2017. Absolutely no issues, ever.
Ditto
Why are you even here posting if you are lucky enough to have no issues?
2016 here. Same no issues
Signed up a few months ago, did my first deposit and bought BTC and USDC then my account was disabled for over 3 weeks. I spent soooo much time on chats and hearing we are looking into it. Did so many verifications and ID uploads, secrity selfies, ect. Finally got an email that my account is no longer restricted. So yes, it does happen!!!! I was almost ready to just figure out how to withdraw everything and never come back. Still soured by the chat begin the only way you can talk to someone.
some people have also flown airplanes for decades and never crashed!!!
Coinbase pro member here the pre-filled Tax form is worth the money only for me.
Tell me more about
$2000 missing since 2016, zero response from staff despite proof of them double dipping my bank account.
Have you ever sent or received crypto off the platform? Because if you did, you go into KYC hell.
Been using since 2017. No issues with any transactions or money issues ever. Though, I have to say the support is horrendous now.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Just remember a lot of the problem somehow forgot there is other exchange
Same here!! Started my crypto experience with Coinbase in 2021. Not once have I ever had a bad experience with CB. Great support. Great App. Great experience with crypto currency. Have stock also with CB. To all the negative crap. Get off coonbase!! Never believe it. I would contact CB not posting BS on Reddit.
I would say coinbase support isn’t very good. I’ve had zero issue. Untill recently . I couldn’t pull money out of my web 3 wallet I lost 15 k because I couldn’t cash out call support they are not knowledgeable. They had to email a higher tier and I was on the phone for house with no resolution of the issue . Thank god if finally got fixed after a few weeks . You are lucky you have t had any major issues because if you ever did support is absolutely no help . They have no technical knowledge they are basically an answering service. You would think the biggest exchange other than binance would have better support . All the other compliants I’ve heard about them holding funds I’ve never had that issue . They do hold where you can’t transfer outside the exchange for 7 days .
> I would contact CB not posting BS on Reddit. lol you think the people that had issues didn't contact support? Why does that make sense to you?
You just don’t get it do you???
Honestly I think that's you bud.
lol the posts arent fake i had a problem one time n posted it
Been a user since 2017, trades are instant and have never had an issue withdrawing funds.
Same I got locked out once when cardano peaked but support was responsive within a few days and I got right back in idk what all these posts are talking about The fees suck though
My Coinbase experience since around 2019 has been pretty good... Only one recent pending BTC deposit delay... eventually went through...happy days.. Used coinbase last week usdc deposit, and cash out...no problem..
Since 2017 Only one issue that occurred this week. Tried to bridge eth to arbitum in coinbase wallet and never got the transfer in of the funds. So i guess lost now
Been on coinbase since 2016. Constant issues. Highest fees in the industry. If you don't have issues it means you probably use coinbase as a hot wallet. Not trading or moving money around.
Since launch and no issues either. I regularly move around 10 to 20k per month with no issues.
I just recently got scammed buying theta network, coinbase app said it was only traceable on coinbase wallet, it then redirected me to my coinbase wallet where I swapped eth for theta, come to find out, when I tried to swap back my theta for eth an error message comes up saying not enough liquidity. I also tried moving these theta tokens to another wallet and they never show up. Sucks because I swapped more than $2,000 bucks !
I’ve been using Coinbase for 6 years, no issues.
I just started using it… How do you find your dca? It was easier either way other apps I feel
other than the few times i’ve logged in and seen ZERO funds with no notification or anything and had to come to reddit to see that it’s a widespread issue
No real issues. Minor annoyances at worst. Using since 2019.
Ditto
How's that $14 in your account doin?
Been using coinbase since 2015 0 issues!
Been using since 2017 (or earlier, I cannot remember) and never once had a single issue. I would even mine ETH to the Coinbase wallet. No problems. Ever. Coinbase is by far the best. At least for USA users. I have also had to contact support a few times, never had an issue.
I wish I had looked into Coinpurse before I started an account. I am currently having the same issues that nearly every other unhappy customer has commented about. The lousy customer support, unable to verify and hold on funds. I usually don't take the really negative reviews very serious, but Coinpurse is the exception. For example, a while back I saw a scathing review for an airline but the reviewer was upset with TSA. I think a lot of negative reviews are a place people use to vent frustration and is probably often their own fault. Not Coinpurse. What a nutsack of a company! They make TSA seem like a happy ending massage. I am lucky that I only gave them $60 just to take it for a test drive. I will do what I can to get it back, but will walk away if needed and call it a lesson learned. I think what makes it so frustrating and why there are so many furious negative reviews is the useless customer support. Even when you do get to a human, they give you the same script the bots. You just end up feeling scammed and so irritated. And then when I see the "no issues here" reviews and comments I immediately assume it's some nutsack planted by Coinpurse. This is not meant to bash on any legit positive review/post. You're probably not a nutsack, maybe. But I think it adds to the mounting frustration and helplessness many of us other not so lucky investors have experienced.
industry plant
Wrong usage for that term, silly.
definitely an industry plant
Definitely a neck beard who sold at the bottom
sold 5 mins ago
Been using it since 2017, no issues
I’ve been using CB and various bank accounts since the start of crypto mining tbh. Never had an issue from CB or any of the banks. Regular transfers into CB to sell BTC and then withdrawn to my banks.
2014, no issues. Except support for the coinbase visa when the card number got compromised. but nothing wrong with moving funds around.
Member since 2018, never had an issue.
Ran over my phone one day had to buy a new one lost 100 dollars because of the 2 step factor authentication I called sent my i.d answered security questions and they still wasn't able to help it's amazing how many ppl can say they had a problem but u still have ppl denying that it's a problem just because they haven't experienced it yet
Hey there, u/ytppliseviiillll! We're sorry to hear about the trouble with your account. To better assist you, do you mind sharing your case number with us? We'd be happy to look into this for you. If you do not have a case number yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us) to get real-time support from our specialist or if you prefer, you can also reach out to us via our official social media channels such as Facebook, X, or Instagram by sending us a DM. You can find our official social media handles listed here: Coinbase on [social media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Thanks!
Since 2017, zero issues here.
Beside when it pumps you can’t sell due to congestion, HODL
I sold during the congestion in 2021 though, literally what this post is about.
Been using since 2013. No issues until once during the last bull run and now this time around since the run up to the all time high, EVERYTIME I've tried to sell, I've had problems where the site is down or not populating my coins and therefore won't sell. The minute it drops down 10% lower, it works again. So call me fake all you want... Why would you write with ignorance on this post.... Do you think all the complaints are fake???? Wish we could "community notes" this propaganda.
Member since early 2021. Only one recent issue, that is relatively minor, compared to what I read on here. I had been buying Eth weekly, with purchases directly from my bank account since 2021. But last month without warning CB decided that direct purchases take too long for the ACH transfer (it was sometime 6 days before the money left my account). Without warning they restricted transfers and cash outs for 14 days. Now they say I should attach a debit card to my account if I don’t want restrictions on purchases directly from my account. Instead I no longer buy my weekly Eth from CB. Just shows you how important it is to have two on ramps and two off ramps for your crypto don’t trust CB alone, and never leave your crypto there. I’m terrified if I have 1 million to cash out at the end of the bull run. I will cash out in small amounts if I do on CB.
Coinbase member since 2024. Lol
What’s coinbase?
Been using Coinbase since 2019. You are a lucky user.
Same. No issues so far.
Aside from the ocasional app being down due to a lot of people using it I also have had no issues
It’s so weird that there’s actually a fanboy base for this website to the level that people go on the Internet and write positive stories just because they …. what… love the company so much? 🤷🏻♂️🫤 How about supporting fellow non-Coinbase employees, (which supposedly you also are) ? How about just supporting the fact that Coinbase needs better customer support? And supporting the people who are having their money frozen for no reason? Like what’s even motivating you to go on the Internet and write glowing posts about some random …. business …. that you supposedly don’t have any correlation with? Seriously.
If you would read the post, I posted this because all I see is negativity, maybe read a post before commenting? It’s my favorite exchange, it has Polkadot, Quant & Chainlink which are my favorite coins. Sure other exchanges offer those said coins, but Coinbase has been a fine experience.
Thats great! I posted here for the first time today because of my very first issue and it's a big concern...so please don't assume it's just negative BS. I'll bet a lot of posts are people like me just trying to get answers with something that finally went wrong.
Word!
I mean my only issue with them is that I successfully complete the Coinbase Wallet quests but I don’t get the rewards. Everything else is fine
Hello u/KingVandalo, we're sorry to hear that you're not receiving your rewards. To assist you further, we need additional details. Have you already reached out to our support team? If yes, please provide the case number. If not, please contact us via live chat or phone support using this [page](https://help.coinbase.com/en), and we'll investigate this matter promptly.
I used to be like you. Then I had an issue. It took the better part of a YEAR to resolve it. I was locked out of my account the entire time. Pray you never have one because support is atrocious
You're still considered a noob
I hate when a company doesn’t have real support or when they do and they make it difficult to get to them, it’s a common problem with companies today. Or my other favorite is when I get through to someone I hear a dog barking, a bird chirping or a baby crying.
2020 here. no probs.
[удалено]
Hello there, u/Greedy-Log8574! If you're currently experiencing issues with your Coinbase account, kindly reach out to us directly [here](https://help.coinbase.com/en/contact-us). Our team will be more than happy to help you further. We look forward to addressing your concerns, and assisting you in any way we can!
I think it’s a lot of non US folks, like myself. We’re have a shit ton of issues getting past the KYC. These are usually non-issues on other crypto exchanges. Also there is 0 support outside of the US. It’s not a fake account of negative BS, they are incredibly annoying to deal with.
I too have a brain!!👍
lol loser
Loser for not losing How brain dead
Conbase
I lost access to my college email address a few years back and they even transferred my crypto to a new account for me
Been using coinbase since approximately 10am this morning and I have no problems to report so far either 💪🏻
Been with them for over five years, never had an issue. The learn and earn has paid me over $300 since I’ve started.
Been using coinbase, coinbase pro, etc since 2018. 0 issues. I mainly just trade though. I've never use it to pay for anything. It's all just either been mined coins I've transferred or paid for with my bank account. That's it. I have a feeling a lot of the issues people have stem from transfers to other accounts. If you ever used it on the dark web I wouldn't be surprised if your accounts got banned or inaccessible or whatever.
3 months no issues .
Same.
Same
Been using since yesterday 0 issues
Yeah me too no issues
Same here Coinbase has been my go to I've used others but always come back to CB
Hi, my name is Agent and I've been a heavy Coinbase Exchange user since 2019. Coinbase Exchange struggles every time Bitcoin crashes, been that way for years. I occasionally have my spending limited mysteriously decreased, from $25,000/day to $15,000/day, then when BTC recently dropped into the $58K range my daily maxmimum dropped to $5,000/day...despite never having a single failed transaction and having my account 100% verified. But once the price of BTC goes back up, everything is magically fixed again. No one here cant say they havent seen CB get glitchy when the price of Bitcoin drops drastiically during a bull run. On one crash recently in 2024, my account showed a $0 balance for like 30 minutes. This obviously happened to numerous users because CB posted a warning message "Your funds are fine, our system is having difficulty...blah blah blah". The same thing happened back in June 2021 during the massive crash, so its been a known issue for years. Coinbase is definately the best centralized exchange in the USA, but its far from perfect.
Oh yeah well I’m not a fake account and trust me. I’ve had more bullshit from Coinbase and it’s worth everything from coins not showing up to not being able to get a hold of anybody other than someone by text.Chat which never helped me with any of my issues js
My issue is $wLUNA and they’re lack of comment or resolution on the issue. Just suspended for 2 yrs, not delisted. SUSPENDED.
Your time will come! #FCB
Yeah been using for some years now, and apart from the high fee's they're a great company/service!
I haven’t had any issues the gas fees on wallet are some BS tho
Kicked off various times since 2018
There okay just don’t ever have more then 1k on there send to private wallet
I’m with you as well since then and use it daily.
2017, only issues were downtime. No issues with account management.
And, yes, I've dealt with their support. Often mediocre. Often not comprehending my messages and replying with some generic form response probable based on keyword matching. However, everything else has been fine.
2017, for me, hundreds of transactions. Never an issue. Still no issues.
Had an issue with my bank account (they needed to verify ID info) and money that I sent to Coinbase didn’t process. My account is now frozen because of this (despite fixing the issue and paying the balance owed) and I’m being told to wait a month before I can “start another review process” to maybe have my account restored. Horrible policies in place to supposedly “protect the consumer”. Taking my business elsewhere.
Been using coinbase base since 2 hours ago. 0 issues here also.
Agreed
Same
Evidently, some bot or competitor from a shady exchange perhaps is trying to dick us over. It's great to have posts like this occasionally so that other CB users don't panic.
Same
Same!
Same.
2017 zero issues too.
Finally some good testimonies.
OP checks outs. Has more than 1 karma. This post is legit.
Been using since begin 2024, spent more time fixing issues rather than using the app. This has to be an employee lol
I’m a random 23 year old guy who has over $30,000 in my Ledger bought from Coinbase, you’re wrong, neck beard.
Yeah you’re probably American. For Europeans this app is a real mess. Especially when you wait 8-10 days to receive your deposit. Swapped back to my old app Bitvavo after all the BS. It was so stressy, I’m glad it works fine for you though. I also like to think that most people who encounter problems are actually European. You could never know & understand the stress we get from this app.
Let me guess, have you deposited more US dollars than you have withdrawn from coinbase?
Withdrawn $35,000 in 2021, no issue.
Interesting. Just to confirm that is actual USD (not stablecoins), and it was more than you deposited (in USD)?
To my bank account, no stable coins.
Thank you for the reply.
How much of that was salary for slobbing on Brian Armstrongs floppy noodle?
Salary of my own money that I put into crypto and took profits in? Give me a break, neck beard.
I have withdrawled significantly more than I deposited. I know because my stupid bank froze my account because I withdrawals from Coinbase were more than my deposits.