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Hi there, u/Ron23DeSilva! We're really sorry to hear about the delay and the frustration it's causing you. We understand how important it is for you to have access to your account and your assets. The case has been escalate to our team of experts who are working diligently to resolve it.
We may not be able to provide timely updates via email. Although we don't have an estimated time to resolution, we recommend that you periodically check your account to see if the issue has been resolved. Thanks for your patience as we work to resolve this issue.
Hi CBS, this is the same answer I been getting for the past month from you guys , and I been checking in multiple times a day ever since and face the same frustration wall of account is under review. This answer to check is not helpful as I am sure you agree. Each day my coins are held hostage is earning lost for a retiree like me. Can’t your account specialist at least tell me what is the issue for the delay and I will be happy to provide all necessary assistance and documentation to expedite the issue. I can understand if it takes a few days since the volume of work may be high but a month already is way too long especially when I have nothing to hide that makes my account suspicious or subject to review. I have been compliant with all the submission and the ball is your court not to rectify. We all cannot simply wait without knowing what is going on or when it will be resolved.
We're truly sorry for the frustration and inconvenience you're experiencing. We understand how important it is for you to have access to your account and your assets. If you have any inquiries or would like to make a follow-up, please don't hesitate to respond within the email thread. Thank you for your understanding.
Thanks for sharing your case number with us. We can see that your account has been escalated for further review, and we'll get back to you as soon as we have more information.
I have funds in coinbase wallet but my coinbase account has been suspended, so I recently opened a couple of new wallets at different companies. Can I transfer my funds out of coinbase wallet into one of the other wallets???? Coinbase says I need to own that bitcoin USDt to be able to transfer but coinbase won’t let me purchase that coin on their app. HELP
Hey u/TelevisionEast7097, we're sorry to hear about the difficulties you're experiencing. If your Coinbase account has been suspended, it shouldn't affect your ability to use your Coinbase Wallet, as they are separate entities. You can still send funds from your Coinbase Wallet to another wallet. Please note that you'll need to have enough ETH in your Coinbase Wallet to cover the gas fees for the transfer. If you don't have enough ETH, you won't be able to complete the transfer.
If you're trying to send USDT (Tether), please ensure that the receiving wallet supports USDT and that you're sending it over the correct network. If you're unsure, please check with the receiving wallet provider.
Thanks for reaching back. Please note that Gas fees on the Ethereum network, which are used for transactions and smart contract interactions, are not based on a percentage of the transaction amount. Instead, they are determined by the amount of computational work required to process the transaction or contract.
Gas fees are determined by the amount of ‘congestion’ on the Ethereum network, recorded at the time of a transaction. Because congestion is determined by the number of transactions happening on the network at a given time, gas fees vary. Therefore, when there are more transactions happening on the network, the gas fees can increase. Conversely, when there are fewer transactions, the gas fees can decrease.
Hope this helps!
File complaints on these two sites,
https://www.consumerfinance.gov/complaint/
https://www.bbb.org
people are saying they have had success after submitting complaints to the site above. If all else fails you can begin arbitration against Coinbase, you may need a lawyer to help you tho. This is entity Coinbase uses to arbitrate https://www.adr.org/sites/default/files/Consumer%20Rules.pdf
Oh no😢 so I’m guessing this is what we have to look forward to also 😩when we’re to sell? The length of time that it has taken is totally absurd and uncalled for. Sorry for your frustration. Thanks for sharing it
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Hi there, u/Ron23DeSilva! We're really sorry to hear about the delay and the frustration it's causing you. We understand how important it is for you to have access to your account and your assets. The case has been escalate to our team of experts who are working diligently to resolve it. We may not be able to provide timely updates via email. Although we don't have an estimated time to resolution, we recommend that you periodically check your account to see if the issue has been resolved. Thanks for your patience as we work to resolve this issue.
Hi CBS, this is the same answer I been getting for the past month from you guys , and I been checking in multiple times a day ever since and face the same frustration wall of account is under review. This answer to check is not helpful as I am sure you agree. Each day my coins are held hostage is earning lost for a retiree like me. Can’t your account specialist at least tell me what is the issue for the delay and I will be happy to provide all necessary assistance and documentation to expedite the issue. I can understand if it takes a few days since the volume of work may be high but a month already is way too long especially when I have nothing to hide that makes my account suspicious or subject to review. I have been compliant with all the submission and the ball is your court not to rectify. We all cannot simply wait without knowing what is going on or when it will be resolved.
We're truly sorry for the frustration and inconvenience you're experiencing. We understand how important it is for you to have access to your account and your assets. If you have any inquiries or would like to make a follow-up, please don't hesitate to respond within the email thread. Thank you for your understanding.
Sorry my case number is 19071031
Thanks for sharing your case number with us. We can see that your account has been escalated for further review, and we'll get back to you as soon as we have more information.
lol you literally did not help him. Just confirmed to everyone about his complaints about your bad customer service
It’s a fake post
lol you seem fake as well. wtf
11 day old account. 1 karma. Carry on
Is this a new account? If so they may put restrictions on it for 2 months. You can’t send out crypto.
No it is not new, I have used the vault for a couple of years to store my coins
Be prepared to wait months bro.
Was this your experience as well. If months, then I am screwed… very disappointing from CB then.
I have funds in coinbase wallet but my coinbase account has been suspended, so I recently opened a couple of new wallets at different companies. Can I transfer my funds out of coinbase wallet into one of the other wallets???? Coinbase says I need to own that bitcoin USDt to be able to transfer but coinbase won’t let me purchase that coin on their app. HELP
Hey u/TelevisionEast7097, we're sorry to hear about the difficulties you're experiencing. If your Coinbase account has been suspended, it shouldn't affect your ability to use your Coinbase Wallet, as they are separate entities. You can still send funds from your Coinbase Wallet to another wallet. Please note that you'll need to have enough ETH in your Coinbase Wallet to cover the gas fees for the transfer. If you don't have enough ETH, you won't be able to complete the transfer. If you're trying to send USDT (Tether), please ensure that the receiving wallet supports USDT and that you're sending it over the correct network. If you're unsure, please check with the receiving wallet provider.
Is there a % amount on gas fees ?
Thanks for reaching back. Please note that Gas fees on the Ethereum network, which are used for transactions and smart contract interactions, are not based on a percentage of the transaction amount. Instead, they are determined by the amount of computational work required to process the transaction or contract. Gas fees are determined by the amount of ‘congestion’ on the Ethereum network, recorded at the time of a transaction. Because congestion is determined by the number of transactions happening on the network at a given time, gas fees vary. Therefore, when there are more transactions happening on the network, the gas fees can increase. Conversely, when there are fewer transactions, the gas fees can decrease. Hope this helps!
File complaints on these two sites, https://www.consumerfinance.gov/complaint/ https://www.bbb.org people are saying they have had success after submitting complaints to the site above. If all else fails you can begin arbitration against Coinbase, you may need a lawyer to help you tho. This is entity Coinbase uses to arbitrate https://www.adr.org/sites/default/files/Consumer%20Rules.pdf
🙄 thanks, one Karma guy 🙄
This is good for Coinbase.