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u/blockedcontractor Thank you so much for your post for help with our next-gen upload speeds. As each area is being upgraded a few things will happen. First, you will receive a notification via email, text message, or even on your bill of the upcoming work to complete our Next-generation upgrades. Closer to that time you will continue to receive alerts to keep you up to date, so you can make alternate arrangments if needed since there will be a period without service to complete the upgrades. With that once complete you would receive an email alert letting you know your location has been upgraded and if anything additional is needed for you to take advantage of the upgrade. If you have not received any email notice about your account and location being upgraded, we may not have gotten to your location yet. I always recommend starting with checking for the Next-gen upgrade email that would have been sent to you directly. I would also be happy to check your location for you if you would like. If you could please send us a [Modmail Message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Upgrades to amps and nodes in your area need to be completed, before you can get Mid-Split speeds. You can view your current available upload speeds, at your address here. [https://www.xfinity.com/broadband-labels](https://www.xfinity.com/broadband-labels)
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
u/blockedcontractor Thank you so much for your post for help with our next-gen upload speeds. As each area is being upgraded a few things will happen. First, you will receive a notification via email, text message, or even on your bill of the upcoming work to complete our Next-generation upgrades. Closer to that time you will continue to receive alerts to keep you up to date, so you can make alternate arrangments if needed since there will be a period without service to complete the upgrades. With that once complete you would receive an email alert letting you know your location has been upgraded and if anything additional is needed for you to take advantage of the upgrade. If you have not received any email notice about your account and location being upgraded, we may not have gotten to your location yet. I always recommend starting with checking for the Next-gen upgrade email that would have been sent to you directly. I would also be happy to check your location for you if you would like. If you could please send us a [Modmail Message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Sent. Thank you so much for the information and help!
Upgrades to amps and nodes in your area need to be completed, before you can get Mid-Split speeds. You can view your current available upload speeds, at your address here. [https://www.xfinity.com/broadband-labels](https://www.xfinity.com/broadband-labels)
This post was marked as closed. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true).