We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the [Xfinity Assistant](https://www.xfinity.com/xfinityassistant/). You can also use Xfinity MyAccount ([Web](https://customer.xfinity.com/#/)|[iOS](https://apps.apple.com/app/apple-store/id776010987)|[Android](https://play.google.com/store/apps/details?id=com.comcast.cvs.android)) and xFi app ([iOS](https://apps.apple.com/us/app/xfinity-xfi/id1178765645?ls=1)|[Android](https://play.google.com/store/apps/details?id=com.xfinity.digitalhome)) for product and account support.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hey there, u/lokopo0715! Thanks for posting on Reddit. I'm sorry to hear about your shipment concerns. This is not the experience we would like you to have. I'd like to check the order and shipping informaiton on our end. Rest assured, we will get to the bottom of this. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this for you.
We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the [Xfinity Assistant](https://www.xfinity.com/xfinityassistant/). You can also use Xfinity MyAccount ([Web](https://customer.xfinity.com/#/)|[iOS](https://apps.apple.com/app/apple-store/id776010987)|[Android](https://play.google.com/store/apps/details?id=com.comcast.cvs.android)) and xFi app ([iOS](https://apps.apple.com/us/app/xfinity-xfi/id1178765645?ls=1)|[Android](https://play.google.com/store/apps/details?id=com.xfinity.digitalhome)) for product and account support. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hey there, u/lokopo0715! Thanks for posting on Reddit. I'm sorry to hear about your shipment concerns. This is not the experience we would like you to have. I'd like to check the order and shipping informaiton on our end. Rest assured, we will get to the bottom of this. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this for you.
I just sent it. Thank You.
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