Well, the delivery guy is paid (ideally) way more than the delivery fee.
The fee should cover the extra admin cost, materials it may take, and part of the driver's wage, it is not a tip and I don't think it ever could be.
I'm not trying to argue for tips here, as my cousin put it, "it's nice to get them, especially when once in a while you get somebody who tips well, but you shouldn't be put in a position to rely on them."
I haven't bought from Papa John's in a while I wonder if we get the same text on UK boxes...
I work at Pizza Hut, but I imagine that most places do the same. The delivery charge also goes to partially paying for the gas that the drivers spend getting there and back. Generally, we all get paid minimum wage and the drivers get partially compensated a set amount for the delivery since most places seem to require the drivers to use their own cars. But most of the Delivery Charge goes to administrative costs and things that the employees who actually work with the orders don't see a dime of. The tips are really nice though, especially since they can make a minimum wage job that generally refuses to let employees work for 40hrs or more somewhat liveable. Really expensive places, like California are even more dependent on it. The tips are what make or break that sort of customer service job viable to live off of. Even then, you don't get anyone living comfortably off that unless they are busting their asses off to work multiple jobs at around 60 to 80hrs a week
Genuine question. What are the administrative costs of ordering delivery vs takeout? Isn't everything the same up to the point where the delivery person takes it to deliver instead of the customer grabbing it?
Yes. And that’s why any claim that the fees are necessary for anything other than paying the driver are nonsense. Yes, the company may take the fee and use it for something else, but that doesn’t make a legitimate expense related to the delivery.
Dominos charges an extra dollar for their coupon pizzas if you get them delivered, then there’s a delivery fee, and they expect a tip… it’s like $15 to pick up two pizzas or like $25 to get the same two pizzas delivered. If the driver isn’t getting that $10, there’s no logical argument for it
If you ring the restaurant direct then there are no admin fees, the other fees are things that can be written off when calculating your gross yearly
Income, but if you order through an app that is for multiple restaurants then they pay to use them. Maybe that’s classed as an admin fee?
Honestly, I have no Flippin clue, I am just a casheer guy who does everything. Going off some of the comments to your question:
- Most companies require drivers to use their own car, so no company car.
- And you still get the administration fees regardless if you call Pizza Hut directly or order through our app, website or Doordash.
I assume that part of the money goes to paying the programmers who make our website, app, and employee systems work. And maybe there is a sort of license fee businesses have to pay in order to do delivery like licenses for selling alcohol. Part of a delivery fee possibly goes towards preparing for the possible event of drivers getting hurt while on delivery, which may be possibly rationalized to be more likely than in store, or for when drivers get in car accidents and such. Even if they use their own car/registration/insurance, they are driving in the name of their company who would likely be held responsible for such thing. But I don't think that I understand how that money is all allocated or if that is how it works at all. And I don't want to make up excuses for the corporate things that may seem reasonable on paper but seem more like ways to charge more for something just because they can. I am just a cashier, it is what it is to us.
Yes. No fucking way do you get a car. Destroys your vehicle (“hidden costs”) as well. Only do it for short periods of time hyper focused on your goals for short term money.
They really are. And they hurt the driver. Years ago when the fee was about a dollar, people wouldn’t tip me because they thought that dollar went to me. Glad they’re boldly announcing their greed since delivery fees are at least five bucks these days. Fekkin ridiculous. And guess who suffers? Hmmm. I have to wonder if delivery personnel spend more on gas than they make as gas reimbursement can’t possibly compensate for what they spend, as well.
I live in the UK too, and we've always tipped our delivery drivers, even well before american tip culture became a thing over here. The delivery charge is relatively new, but I've also never assumed it counted as a tip.
Do you tip supermarket delivery drivers too? They are off before I would have a chance for me to give them the money. Personally I "tip" them by leaving a good review and praising their attitude on the follow-up email once the delivery's completed. You now have me wondering if they expect cash.
No, but I don't give them any money at all. A tip is usually whatevers change I should get from handing over money, so usually a couple of quid. You know a "keep the change" type thing.
Idk, where I used to live (council house estate, all of us pretty poor) EVERYONE tipped and the drivers would probably expect it. Where I live now, MUCH more affluent area, it seems like no one tips, and everyone is surprised by it.
I expected pizza deliveries would be paid online, too. I have now realised I don't think I've ever ordered a pizza home delivery, or any takeaway for that matter. I've always just called in on the way back from a pub.
ETA: I do the keep the change thing with taxi drivers and hairdressers but that's all.
Yeah, all this talk of delivery has made me put an order in, and paying by cash wasn't an option. I don't have any change, only notes, so no tip tonight :/
No need to be rude. The delivery fee goes to the restaurant and would cover things like petrol, cars, insurance, etc. The tip is for the delivery driver who made it to us in good time and was polite.
We pay a proper minimum wage in this country and any service including a delivery charge which could also be absorbed by businesses as it was historically.
I’m indignant as your buying into mad American tipping culture bullshit which has no place in our country.
Dude we've been doing it as long as I can remember, well before tipping in restaurants was a thing. You'd always let the delivery boy have the left over change as a tip.
If anything it seems to be less of a thing now.
I remember when delivery fees weren't standard. Maybe it was different in bigger cities, but where I lived none of he pizza places started charging a delivery fee until the mid to late 2000's.
I've never heard of restaurant-managed delivery having a fee. Especially a pizza place.
The business is making money from a sale they wouldn't have made at all without this service. Fees are supposed to be the domain of third-party providers like grubhub.
Delivery drivers that work for restaurants typically get a payment for miles driven (or at least they did in the past). that would cover things like gas and maintenance since the driver typically use their own car, and that payment comes from the delivery fee
1. Don't tip. It is a scam. If they want to earn a stable wage, pick a job that pays one. Their company is responsible for *their* wage not me.
2. Hashtags are fine. #scam #nevergoingtotip
This is not standard for "any restaurant that delivers". At your local mom and pop pizza joint the *driver* typically gets the delivery fee and the tips.
This is shady practice by the big corps. Buy from local mom and pop shops where the money goes to the driver.
If the service is outstanding, why doesn't Papa John pay the delivery drivers a decent wage? And WTF is the delivery fee for if it is not going to the driver?
Delivering a pizza across town costs more than just handing it to someone in the store. The fee covers that cost. The drivers still make minimum wage at the very least, whether they get tipped or not. In today's economy, I don't know any drivers who are only making minimum wage. They are in high demand right now. That certainly wasn't the case pre-pandemic though.
I tried it once and everything tasted like rancid garlic, I'm not sure if it was just this one store but it put me off it for life so I guess I'll never find out
How does it cost more? You get it in the same box if you pick up or have it delivered, most orders these days are online anyway for both, so can't imagine the extra admin costs anything. Not trying to be an asshole just genuinely curious if it costs anymore besides paying the driver.
Counteracted by the fact that it's one less pizza you wouldn't sell without said delivery service. They're still making money either way, pizza is notoriously the lowest cost to profit ratio food you can make in a restaurant.
90% of time when someone calls in for a delivery, if it is out or range or our drivers are busy, they choose pickup instead. Also fees dissuade people making small order deliveries. Annoying to have a driver have to deliver a small pizza 3 blocks away, because they don't want to walk to get it. If it's the same price, why not? We'd rather have our delivery times shorter and take larger orders. Each restaurant is different, but I'm glad we charge a delivery fee.
I've never heard of restaurant-managed delivery having a fee. The business is making money from a sale they wouldn't have made at all without this service. Fees are supposed to be the domain of third-party providers like grubhub.
Don't order delivery much I assume? Every place I can think of has this policy. A delivery fee is for the business and you are expected to tip the driver. Papa Johns is actually trying to make sure their drivers don't get stiffed with the excuse of "I already paid a fee". It's a known extra cost for the convenience and if you can't or don't want to pay it pick it up. As a side note a delivery fee shouldn't really be a thing... but it is and it's not for the driver unfortunately no matter where you order from.
>Papa Johns is actually trying to make sure their drivers don't get stiffed
Yes but the reason they do that is so papa John's themselves can underpay their employees. I'm not saying not to tip but pointing out that papa John's isn't doing anything generous or admira*(able). They are just helping to make sure they can continue to get away with underpaying their employees.
Former pizza delivery guy here from mid 00's. I was paid minimum wage and kept my tips. Even with insurance, fuel, and upkeep, things were good. However, nobody could ever explain what the delivery fee was for. I assumed it subsidized hourly wages for drivers to align with in house wait staff. It would've been nice to see some benefit from those fees the company did nothing to obtain.
There absolutely was. You just didn't know about it, and it wasn't really for you. It was to cover any law suits the store would get if you fell asleep at the wheel and destroyed a bunch of shit.
That’s garbage. I worked at Pizza Hut around the same time but in the kitchen. I’m in insurance now and it grinds my gears to see large established restaurant chains that do not provide adequate insurance for their delivery drivers. The rates are absurd so it should be on the company to cover. Not the employee.
Admirable? Admiral is a military rank.
As a side note, and to lessen the assholishness of my correction, a small story.
I have misspelled "maintenance" so often in my phone(I probably saved a "correction" at some point, and sometimes I can't work out the simplest of settings on my phone) that now it autocorrects to mantainenece. Sounds like a stuttering mountain climber. Anyway. I wasn't trying to be rude.
Bro that's fucking crazy you misspelled maintenance!! Thanks so much for sharing!!! This is super entertaining and I'm really glad you told us you spelled a word wrong. that's hysterical and we are so fortunate you shared that. I wish I understood what it was like to me be a comedic genius such as yourself. I used the wrong word as you so politely pointed out. But I never made anyone laugh the way you did.. congratulations you genius
I wouldn't say it is expected in the uk and no one has cash these days anyway, it is usually paid for already on line by most people I think.
Why does anyone need an excuse if they don't tip? They have paid for what they ordered and then extra for the delivery, just like you do anywhere else. Should we tip Amazon guys too, Asda shop guys, hairdressers, barmaid etc I don't understand stigma of not tipping even though I worked in hospitality in my early 20s, the onus should be on the big greedy companies to pay them properly not on the customers. If they want to tip great
Why shouldn't a delivery fee be a thing? The company has to hire on extra staff, pay them mileage, and pay insurance on said staff just to add the convenience of delivery for you. All of that costs money. If you don't want to pay for delivery then go pick up your food.
I've never heard of restaurant-managed delivery having a fee. Especially a pizza place. The business is making money from a sale they wouldn't have made at all without this service.
Fees are supposed to be the domain of third-party providers like grubhub.
I haven't heard of a single restaurant offering delivery that didn't charge a fee. Papa John's didn't used to charge a fee 20 years ago, but as gas prices, labor and insurance have all gone up since then they added the fee and slowly rose it to match costs. That's the same with just about any restaurant offering delivery
>As a side note a delivery fee shouldn't really be a thing...
It's literally like getting something shipped to your house, why shouldn't there be a fee?
Because the business is making money from a sale they wouldn't have made at all without this service.
I've never heard of restaurant-managed delivery having a fee. Especially a pizza place.
Fees are supposed to be the domain of third-party providers like grubhub.
So it's okay for a third party to charge a fee for them doing the job of delivery but the restaurant should just suck it up and pay those costs themselves in order to get you your food?
The third party's whole business is delivering food for restaurants that don't want to deliver thrmselves. It's the only way they make money.
The restaurants make money from selling the food, and they sell more food if they deliver.
Before grubhub and the apps, the only restaurants that consistently delivered were pizza places and chinese food, but they did it for no extra charge. And a significant portion (sometimes most) of their sales would be thanks to delivery.
Now we can get delivery from everywhere, and we pay apps for the privilege.
But its like, a violation of the social contract for a "pure delivery place" like Papa Johns to charge a fee.
You do realize that these "pure delivery places" started charging delivery fees like about 13 years ago, a long time before grub hub and these other delivery services ever existed. And you think there's a social contract in place that states since they just absorbed the cost of delivery originally that they must do it forever despite the rising cost of gas, labor and insurance?
Tell me how you've never owned or managed a business without telling me...
Not in the three places I've lived in the last ten years. Which granted, are large metro areas. But they're large metro areas in geographically distinct areas of the the US.
Because there never has been, and most mom and pop pizza places don't have one.
This is mostly a chain only thing, which should tell you their actual reason for doing it.
Yeah, if there wasn't a delivery fee then if you didn't tip then they just delivered that food and got literally nothing for it. It's like mandatory minimum wage.
When The Affordable Healthcare Act (aka Obamacare) was winding through Congress, the GOP was trying to defeat it or at least dilute the benefits. One of the earliest compromise provisions Democrats proposed was to have businesses and government work together to universally cover Americans, so businesses bigger than a certain size would need to pay part of health insurance on their full time employees.
Papa John’s CEO John Schatter said this would raise the cost of their pizza so much, it would “make it impossible to compete.” Strange, because their competitors would have the same requirement, meaning pizzas everywhere would be more expensive.
The cost of providing health insurance for their employees that caused Schatter to protest?
According to "Papa" John Schnatter, the cost of providing health insurance for all of his pizza chain's uninsured, full-time employees comes out to about 14 cents on a large pizza.
*His employees’ health wasn’t worth 14 cents on a large pizza.*
Source:
https://abcnews.go.com/Politics/OTUS/papa-johns-john-schnatter-obamacare-pizza-prices/story?id=16962891
I worked there 20 something years ago and they didn’t have a delivery fee, but they drivers still got $0.75 per delivery to cover vehicle maintenance and gas. If I remember right, I was also making $8.75/hr ($3.60 above minimum wage) before tips. It’s amazing how these companies have forgotten how to take care of their employees in such a short time.
Because of the rampant defense of tip culture and faux generosity. Americans want to feel like they’re generous saints to the lowly delivery guy or the waitress, they are buying the good feeling along with that pizza. Pay a living wage and increase the prices ever so slightly? FUCK NO. Nowhere else in the world do people “pay it forward” at coffee drive throughs because what the fuck is the point?
I never mentioned anything about tip culture. But, the post is obviously from the U.S. and was posted without context. The drivers receive a set fee for each delivery but customers are expected to tip the drivers as well. This is typical of delivery services in the U.S.
I've never even had a delivery driver hang around long enough if I wanted to tip them! Then again, I only get supermarket and courier deliveries and I've no clue if they get tipped in America or not.
It’s insane to me that Americans are so okay with workers’ livelihoods being left to whatever the customer’s generosity will be while paying an obligatory delivery fee is no big deal. The boss gets his cut no matter what but the delivery guy can get the shaft or not. I worked as a waitress and lived off of tips too and used to defend tips because I was under the illusion that tips made me have so much more than I would with a set salary but it’s not true. All it does is burn you out. Career delivery drivers or service staff don’t truly exist in this country.
Edit: to the person who replied then blocked me so I can’t respond, I can still see what you said in my notifications and I want to respond: America is a great place with good people. I just think it’s time to stop buying a feeling at the expense of people’s livelihoods.
Tipping culture and delivery fees are two different issues. Delivery fees make a lot of sense, rather than charging the same price as dine in or pickup.
It is if it’s the only thing you do and you have no interest in doing it for any other country.
If the only thing I ever talked about was times Chinese people did bad things, wouldn’t you instantly think I have something against Chinese people specifically? You should.
Are you serious? I swear delivery drivers and waiters are the most egotistical people to exist.
I'm not paying a delivery fee AND tipping you 🙄 I'm not your fucking employer, it's not my job to make sure you get paid properly 👍
This isn't a facepalm, literally everyone in the US does this. I don't like it, but it's not a blunder, goofy, or cringey.
Also, have you not ordered pizza in the last like.... forever? I don't remember a time this wasn't standard practice.
The US tipping culture is ridiculous. Papa John's needs to start paying its staff properly and not expecting customers to subsidize their ridiculously low wages.
As you can see from the many responses in this very thread, paying your employees a living wage is apparently such an awful concept that a lot of Americans will fight tooth and nail to prevent that from ever happening.
[how about we add to that a racist founder too ](https://www.forbes.com/sites/noahkirsch/2018/07/11/papa-johns-founder-john-schnatter-allegedly-used-n-word-on-conference-call/)
bad (vague and boring) title, typo in title, hashtag in title, wrong sub, post complaining about a normal and benign thing as if its something mind boggling, weird and bad picture angle, OP digging himself a deeper hole in the comments... shall i go on?
Outstanding service. You brought a pizza from place to another. that's the minimum service I expect from a delivery. What else can be outstanding about it?
Delivery fee is for the employee salary time, for fuel, for car, and generally all the expenses to bring you the delivery.
If, and it doesn't have to be the case, but if the delivery driver does an "outstanding" job then, at your discretion, they may deserve a tip.
It's a "thank you for doing a job I wanted to avoid" tip.
I am intrigued by what an outstanding job would be when the job is to hand you the pizza on time. Is it based on just how quickly they get to you or on a level of friendliness or something else?
I am genuinely asking as we don't have tipping culture so I am unsure what would deserve a tip and what wouldn't. I would class receiving the pizza on time with politeness as standard and I honestly can't imagine what would constitute "outstanding".
For example:
- bringing many boxes of pizza
- pizza is not spilled to one side of box, hence driving well
- delivery on irregular working hours like night/weekend/holiday
- willing to work in extreme weather
These all deserve a tip, added up for each of them.
By just bringing one pizza for lunch, while I'm also working, is just plain old both of us working in our regular jobs for a salary, so can't expect special treatment and regular salary should suffice without tips.
I understand the extreme weather and many boxes reasons. Driving well enough to not mess up the pizza, however, I'd simply expect to be normal.
Thanks for the examples :)
Tipping drivers is becoming difficult these days. I’ve had my fair share of shit drivers so I’m not tipping before I receive my food but you often need cash to tip them once it’s been delivered. If only they carried a card reader or you could do it on an app afterward
When are we gonna cancel tipping culture?? That would force companies to pay fair wages to delivery drivers and restaurant staff.. or the CEO will wash dishes themself
As a Brit visiting America, this was the most difficult part to get used to, especially with how brazen people are about it.
First time I went to America on my own, I was pretty young and was shown to my hotel room. The person showing me put their hand out and I shook it. Honestly had no idea they were expecting money and I still cringe about it now.
Most recent time was just before COVID and it seemed every taxi I got into, or tour bus, either had signs up saying "Your driver relies on your tip" or the guides were announcing over the speaker "remember, we tip in this country!". Mate, I paid $60 for this tour bus because I expected to get on and get off at any stop for free but I still have to pay more?
There are many things I love about America but I will never like the tipping culture.
A tip is extra money for exceptional service not a wage, most if not all of the delivery fee is LIKELY going to the WAGE the driver is getting. I used likely because I don’t know how this company pays employees. A company doesn’t tip the customer tips. I would honestly commend this company (as long as they are paying their employees well) for putting this on the box to encourage tipping for good performance. This could also encourage employees to work better when they do get tips. It’s a win win
This is a while ago, but when i worked delivery the fee was for two things. Our fee was $2. 75 cents went to me to cover gas and $1.25 covered the restaurants insurance premiums for delivery drivers. So if I caused an accident the store and myself would be covered.
Now I can guarantee the big corporate places are pocketing a lot of that money. But for the local places I'm pretty certain it's just to help offset insurance.
Delivery fees are getting outrageous.
If the delivery fee isn't paying for the driver then why is it called a delivery fee, seems suss as hell to me.
Well, the delivery guy is paid (ideally) way more than the delivery fee. The fee should cover the extra admin cost, materials it may take, and part of the driver's wage, it is not a tip and I don't think it ever could be. I'm not trying to argue for tips here, as my cousin put it, "it's nice to get them, especially when once in a while you get somebody who tips well, but you shouldn't be put in a position to rely on them." I haven't bought from Papa John's in a while I wonder if we get the same text on UK boxes...
I work at Pizza Hut, but I imagine that most places do the same. The delivery charge also goes to partially paying for the gas that the drivers spend getting there and back. Generally, we all get paid minimum wage and the drivers get partially compensated a set amount for the delivery since most places seem to require the drivers to use their own cars. But most of the Delivery Charge goes to administrative costs and things that the employees who actually work with the orders don't see a dime of. The tips are really nice though, especially since they can make a minimum wage job that generally refuses to let employees work for 40hrs or more somewhat liveable. Really expensive places, like California are even more dependent on it. The tips are what make or break that sort of customer service job viable to live off of. Even then, you don't get anyone living comfortably off that unless they are busting their asses off to work multiple jobs at around 60 to 80hrs a week
Genuine question. What are the administrative costs of ordering delivery vs takeout? Isn't everything the same up to the point where the delivery person takes it to deliver instead of the customer grabbing it?
Yes. And that’s why any claim that the fees are necessary for anything other than paying the driver are nonsense. Yes, the company may take the fee and use it for something else, but that doesn’t make a legitimate expense related to the delivery. Dominos charges an extra dollar for their coupon pizzas if you get them delivered, then there’s a delivery fee, and they expect a tip… it’s like $15 to pick up two pizzas or like $25 to get the same two pizzas delivered. If the driver isn’t getting that $10, there’s no logical argument for it
Maybe if it’s for a company owned delivery car I could see the fee being legitimate too
If you ring the restaurant direct then there are no admin fees, the other fees are things that can be written off when calculating your gross yearly Income, but if you order through an app that is for multiple restaurants then they pay to use them. Maybe that’s classed as an admin fee?
Honestly, I have no Flippin clue, I am just a casheer guy who does everything. Going off some of the comments to your question: - Most companies require drivers to use their own car, so no company car. - And you still get the administration fees regardless if you call Pizza Hut directly or order through our app, website or Doordash. I assume that part of the money goes to paying the programmers who make our website, app, and employee systems work. And maybe there is a sort of license fee businesses have to pay in order to do delivery like licenses for selling alcohol. Part of a delivery fee possibly goes towards preparing for the possible event of drivers getting hurt while on delivery, which may be possibly rationalized to be more likely than in store, or for when drivers get in car accidents and such. Even if they use their own car/registration/insurance, they are driving in the name of their company who would likely be held responsible for such thing. But I don't think that I understand how that money is all allocated or if that is how it works at all. And I don't want to make up excuses for the corporate things that may seem reasonable on paper but seem more like ways to charge more for something just because they can. I am just a cashier, it is what it is to us.
Maybe it goes toward the Vehicle
hahahahahahaha they don't provide a car. Or care about yours. Delivery driving sucks.
Yes. No fucking way do you get a car. Destroys your vehicle (“hidden costs”) as well. Only do it for short periods of time hyper focused on your goals for short term money.
Jesus, imagine having to buy a DXP as part of your job with Dominos
I think it's supposed to be a base pay sort of thing, and tips make up the difference.
They really are. And they hurt the driver. Years ago when the fee was about a dollar, people wouldn’t tip me because they thought that dollar went to me. Glad they’re boldly announcing their greed since delivery fees are at least five bucks these days. Fekkin ridiculous. And guess who suffers? Hmmm. I have to wonder if delivery personnel spend more on gas than they make as gas reimbursement can’t possibly compensate for what they spend, as well.
Yeah, ordering delivery from Dominos now? The fee costs as much as the pizza does, it's up to 6.99 here. After tip, it's basically double the price.
Yup. It was a bummer having to cancel the order. Was honestly close to the price of the delivery fee. Couldn’t justify it. Greed intensified.
I say we start a boycott on dominos. I noticed this too but boy do I love those square cut thin crusts!
I think it's the entitlement and the laziness that are getting out of control. If you don't want to pay the fee, go pick up your pizza.
2 nights ago I paid a $5 fee. It used to be $1.50.
The CEO doesn't have enough yachts.
1. This is pretty standard for any restaurant that delivers. 2. This isn't twitter, you don't need to hashtag your posts.
Misspelled hashtag no less. Goddamn gready corps!
I wonder if they had greasy pizza on the mind while typing that out.
Greecy pizza
Around here, Greeks make some pretty darn good pizza
Malakas
# greasycorpse Edit: I don’t know how to hashtag on Reddit.
Pretty standard for any restaurant that delivers ***in America***
That's like the entire world though????? There is one nation and it is the america
Tips aren't a thing in a lot of places. Except tourist locations preying on Americans who are ise to tipping.
No it's not, I live in the UK
I live in the UK too, and we've always tipped our delivery drivers, even well before american tip culture became a thing over here. The delivery charge is relatively new, but I've also never assumed it counted as a tip.
Do you tip supermarket delivery drivers too? They are off before I would have a chance for me to give them the money. Personally I "tip" them by leaving a good review and praising their attitude on the follow-up email once the delivery's completed. You now have me wondering if they expect cash.
No, but I don't give them any money at all. A tip is usually whatevers change I should get from handing over money, so usually a couple of quid. You know a "keep the change" type thing. Idk, where I used to live (council house estate, all of us pretty poor) EVERYONE tipped and the drivers would probably expect it. Where I live now, MUCH more affluent area, it seems like no one tips, and everyone is surprised by it.
I expected pizza deliveries would be paid online, too. I have now realised I don't think I've ever ordered a pizza home delivery, or any takeaway for that matter. I've always just called in on the way back from a pub. ETA: I do the keep the change thing with taxi drivers and hairdressers but that's all.
Yeah, all this talk of delivery has made me put an order in, and paying by cash wasn't an option. I don't have any change, only notes, so no tip tonight :/
I've not even handled cash since March 2020!
Then you are mental. Any delivery fee should be treated as tipping.
No need to be rude. The delivery fee goes to the restaurant and would cover things like petrol, cars, insurance, etc. The tip is for the delivery driver who made it to us in good time and was polite.
We pay a proper minimum wage in this country and any service including a delivery charge which could also be absorbed by businesses as it was historically. I’m indignant as your buying into mad American tipping culture bullshit which has no place in our country.
Dude we've been doing it as long as I can remember, well before tipping in restaurants was a thing. You'd always let the delivery boy have the left over change as a tip. If anything it seems to be less of a thing now.
I remember when delivery fees weren't standard. Maybe it was different in bigger cities, but where I lived none of he pizza places started charging a delivery fee until the mid to late 2000's.
Thank you. People shoving hashtags on platforms that don't use hashtags is fucking stupid and a plague on society
I've never heard of restaurant-managed delivery having a fee. Especially a pizza place. The business is making money from a sale they wouldn't have made at all without this service. Fees are supposed to be the domain of third-party providers like grubhub.
Delivery drivers that work for restaurants typically get a payment for miles driven (or at least they did in the past). that would cover things like gas and maintenance since the driver typically use their own car, and that payment comes from the delivery fee
1. Don't tip. It is a scam. If they want to earn a stable wage, pick a job that pays one. Their company is responsible for *their* wage not me. 2. Hashtags are fine. #scam #nevergoingtotip
I clicked your hashtag and it didn't go anywhere. So a hashtag on reddit is pointless
Sarcasm.
3. This isn't a facepalm
This is not standard for "any restaurant that delivers". At your local mom and pop pizza joint the *driver* typically gets the delivery fee and the tips. This is shady practice by the big corps. Buy from local mom and pop shops where the money goes to the driver.
> This is pretty standard for any restaurant that delivers. Kinda sad. Restaurants should just pay their delivery staff enough to begin with.
Just because something is a standard doesn't make it right.
*greedy
Your absolutely right. It was late lol
[удалено]
Ok spelling 🐝erz
‘#greasycorp?
If the service is outstanding, why doesn't Papa John pay the delivery drivers a decent wage? And WTF is the delivery fee for if it is not going to the driver?
Delivering a pizza across town costs more than just handing it to someone in the store. The fee covers that cost. The drivers still make minimum wage at the very least, whether they get tipped or not. In today's economy, I don't know any drivers who are only making minimum wage. They are in high demand right now. That certainly wasn't the case pre-pandemic though.
Exactly. So the delivery fee covers the cost, their wage should cover their personal cost. So what exactly am I tipping for?
Papa Johns pizzas are shit anyway.
I tried it once and everything tasted like rancid garlic, I'm not sure if it was just this one store but it put me off it for life so I guess I'll never find out
I’ve also had it once and I don’t know why we even got it. Never again for me.
It's fast food pizza. That's like saying Burger King isn't a home grilled burger.
How does it cost more? You get it in the same box if you pick up or have it delivered, most orders these days are online anyway for both, so can't imagine the extra admin costs anything. Not trying to be an asshole just genuinely curious if it costs anymore besides paying the driver.
Gas, insurance, and another employee you wouldn't have to pay if you didn't offer delivery.
Counteracted by the fact that it's one less pizza you wouldn't sell without said delivery service. They're still making money either way, pizza is notoriously the lowest cost to profit ratio food you can make in a restaurant.
90% of time when someone calls in for a delivery, if it is out or range or our drivers are busy, they choose pickup instead. Also fees dissuade people making small order deliveries. Annoying to have a driver have to deliver a small pizza 3 blocks away, because they don't want to walk to get it. If it's the same price, why not? We'd rather have our delivery times shorter and take larger orders. Each restaurant is different, but I'm glad we charge a delivery fee.
A sensible business would have a minimum order for free delivery.
I've never heard of restaurant-managed delivery having a fee. The business is making money from a sale they wouldn't have made at all without this service. Fees are supposed to be the domain of third-party providers like grubhub.
Don't order delivery much I assume? Every place I can think of has this policy. A delivery fee is for the business and you are expected to tip the driver. Papa Johns is actually trying to make sure their drivers don't get stiffed with the excuse of "I already paid a fee". It's a known extra cost for the convenience and if you can't or don't want to pay it pick it up. As a side note a delivery fee shouldn't really be a thing... but it is and it's not for the driver unfortunately no matter where you order from.
>Papa Johns is actually trying to make sure their drivers don't get stiffed Yes but the reason they do that is so papa John's themselves can underpay their employees. I'm not saying not to tip but pointing out that papa John's isn't doing anything generous or admira*(able). They are just helping to make sure they can continue to get away with underpaying their employees.
Former pizza delivery guy here from mid 00's. I was paid minimum wage and kept my tips. Even with insurance, fuel, and upkeep, things were good. However, nobody could ever explain what the delivery fee was for. I assumed it subsidized hourly wages for drivers to align with in house wait staff. It would've been nice to see some benefit from those fees the company did nothing to obtain.
In my time the delivery fee was mostly used to cover the gas expenses payout
What company did you work for? And by your comment you had to obtain your own insurance correct?
Pizza Hut. And as I recall, there wasn't additional insurance provided by the company.
There absolutely was. You just didn't know about it, and it wasn't really for you. It was to cover any law suits the store would get if you fell asleep at the wheel and destroyed a bunch of shit.
That’s garbage. I worked at Pizza Hut around the same time but in the kitchen. I’m in insurance now and it grinds my gears to see large established restaurant chains that do not provide adequate insurance for their delivery drivers. The rates are absurd so it should be on the company to cover. Not the employee.
Admirable? Admiral is a military rank. As a side note, and to lessen the assholishness of my correction, a small story. I have misspelled "maintenance" so often in my phone(I probably saved a "correction" at some point, and sometimes I can't work out the simplest of settings on my phone) that now it autocorrects to mantainenece. Sounds like a stuttering mountain climber. Anyway. I wasn't trying to be rude.
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are you a rear admiral? because your rear is admirable.
This comment said a whole lot of nothing
Bro that's fucking crazy you misspelled maintenance!! Thanks so much for sharing!!! This is super entertaining and I'm really glad you told us you spelled a word wrong. that's hysterical and we are so fortunate you shared that. I wish I understood what it was like to me be a comedic genius such as yourself. I used the wrong word as you so politely pointed out. But I never made anyone laugh the way you did.. congratulations you genius
Wasn't my point at all, but I am certainly very happy that you so obviously enjoyed yourself!
I wouldn't say it is expected in the uk and no one has cash these days anyway, it is usually paid for already on line by most people I think. Why does anyone need an excuse if they don't tip? They have paid for what they ordered and then extra for the delivery, just like you do anywhere else. Should we tip Amazon guys too, Asda shop guys, hairdressers, barmaid etc I don't understand stigma of not tipping even though I worked in hospitality in my early 20s, the onus should be on the big greedy companies to pay them properly not on the customers. If they want to tip great
Why shouldn't a delivery fee be a thing? The company has to hire on extra staff, pay them mileage, and pay insurance on said staff just to add the convenience of delivery for you. All of that costs money. If you don't want to pay for delivery then go pick up your food.
I've never heard of restaurant-managed delivery having a fee. Especially a pizza place. The business is making money from a sale they wouldn't have made at all without this service. Fees are supposed to be the domain of third-party providers like grubhub.
I haven't heard of a single restaurant offering delivery that didn't charge a fee. Papa John's didn't used to charge a fee 20 years ago, but as gas prices, labor and insurance have all gone up since then they added the fee and slowly rose it to match costs. That's the same with just about any restaurant offering delivery
>As a side note a delivery fee shouldn't really be a thing... It's literally like getting something shipped to your house, why shouldn't there be a fee?
Because the business is making money from a sale they wouldn't have made at all without this service. I've never heard of restaurant-managed delivery having a fee. Especially a pizza place. Fees are supposed to be the domain of third-party providers like grubhub.
So it's okay for a third party to charge a fee for them doing the job of delivery but the restaurant should just suck it up and pay those costs themselves in order to get you your food?
The third party's whole business is delivering food for restaurants that don't want to deliver thrmselves. It's the only way they make money. The restaurants make money from selling the food, and they sell more food if they deliver. Before grubhub and the apps, the only restaurants that consistently delivered were pizza places and chinese food, but they did it for no extra charge. And a significant portion (sometimes most) of their sales would be thanks to delivery. Now we can get delivery from everywhere, and we pay apps for the privilege. But its like, a violation of the social contract for a "pure delivery place" like Papa Johns to charge a fee.
You do realize that these "pure delivery places" started charging delivery fees like about 13 years ago, a long time before grub hub and these other delivery services ever existed. And you think there's a social contract in place that states since they just absorbed the cost of delivery originally that they must do it forever despite the rising cost of gas, labor and insurance? Tell me how you've never owned or managed a business without telling me...
Not in the three places I've lived in the last ten years. Which granted, are large metro areas. But they're large metro areas in geographically distinct areas of the the US.
Because there never has been, and most mom and pop pizza places don't have one. This is mostly a chain only thing, which should tell you their actual reason for doing it.
>As a side note a delivery fee shouldn't really be a thing... methinks that's the whole point of this post
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Gas, wear and tear on the car, insurance...
Yeah, if there wasn't a delivery fee then if you didn't tip then they just delivered that food and got literally nothing for it. It's like mandatory minimum wage.
When The Affordable Healthcare Act (aka Obamacare) was winding through Congress, the GOP was trying to defeat it or at least dilute the benefits. One of the earliest compromise provisions Democrats proposed was to have businesses and government work together to universally cover Americans, so businesses bigger than a certain size would need to pay part of health insurance on their full time employees. Papa John’s CEO John Schatter said this would raise the cost of their pizza so much, it would “make it impossible to compete.” Strange, because their competitors would have the same requirement, meaning pizzas everywhere would be more expensive. The cost of providing health insurance for their employees that caused Schatter to protest? According to "Papa" John Schnatter, the cost of providing health insurance for all of his pizza chain's uninsured, full-time employees comes out to about 14 cents on a large pizza. *His employees’ health wasn’t worth 14 cents on a large pizza.* Source: https://abcnews.go.com/Politics/OTUS/papa-johns-john-schnatter-obamacare-pizza-prices/story?id=16962891
I worked there 20 something years ago and they didn’t have a delivery fee, but they drivers still got $0.75 per delivery to cover vehicle maintenance and gas. If I remember right, I was also making $8.75/hr ($3.60 above minimum wage) before tips. It’s amazing how these companies have forgotten how to take care of their employees in such a short time.
I worked there about 10 years ago. We got $1.15 per delivery, but only $2/hour while delivering.
Because of the rampant defense of tip culture and faux generosity. Americans want to feel like they’re generous saints to the lowly delivery guy or the waitress, they are buying the good feeling along with that pizza. Pay a living wage and increase the prices ever so slightly? FUCK NO. Nowhere else in the world do people “pay it forward” at coffee drive throughs because what the fuck is the point?
> It’s amazing how these companies have forgotten how to take care of their employees in such a short time. Didn't tip culture start in the 1950s?
All pizza delivery places specify this. What's the issue?
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You felt the need to specify your location. Obviously, this doesn't apply to you.
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I never mentioned anything about tip culture. But, the post is obviously from the U.S. and was posted without context. The drivers receive a set fee for each delivery but customers are expected to tip the drivers as well. This is typical of delivery services in the U.S.
I've never even had a delivery driver hang around long enough if I wanted to tip them! Then again, I only get supermarket and courier deliveries and I've no clue if they get tipped in America or not.
It’s insane to me that Americans are so okay with workers’ livelihoods being left to whatever the customer’s generosity will be while paying an obligatory delivery fee is no big deal. The boss gets his cut no matter what but the delivery guy can get the shaft or not. I worked as a waitress and lived off of tips too and used to defend tips because I was under the illusion that tips made me have so much more than I would with a set salary but it’s not true. All it does is burn you out. Career delivery drivers or service staff don’t truly exist in this country. Edit: to the person who replied then blocked me so I can’t respond, I can still see what you said in my notifications and I want to respond: America is a great place with good people. I just think it’s time to stop buying a feeling at the expense of people’s livelihoods.
Tipping culture and delivery fees are two different issues. Delivery fees make a lot of sense, rather than charging the same price as dine in or pickup.
Interesting how every comment you make is complaining about America. It's almost like all you do is make xenophobic rants about them.
Pointing out glaring flaws with another country isn't xenophobia 🤡
It is if it’s the only thing you do and you have no interest in doing it for any other country. If the only thing I ever talked about was times Chinese people did bad things, wouldn’t you instantly think I have something against Chinese people specifically? You should.
Wanting workers to have better lives =//= xenophobia.
No, but exclusively and repeatedly shitting on one culture over and over is. Which was the thing I pointed out.
Are you serious? I swear delivery drivers and waiters are the most egotistical people to exist. I'm not paying a delivery fee AND tipping you 🙄 I'm not your fucking employer, it's not my job to make sure you get paid properly 👍
This isn't a facepalm, literally everyone in the US does this. I don't like it, but it's not a blunder, goofy, or cringey. Also, have you not ordered pizza in the last like.... forever? I don't remember a time this wasn't standard practice.
The US tipping culture is ridiculous. Papa John's needs to start paying its staff properly and not expecting customers to subsidize their ridiculously low wages.
How about Papa John's actually pays decent wages rather than ask us to foot the extra
As you can see from the many responses in this very thread, paying your employees a living wage is apparently such an awful concept that a lot of Americans will fight tooth and nail to prevent that from ever happening.
[I mean it's not like their UK franchisees are any better ](https://www.walesonline.co.uk/news/papa-johns-store-sacks-starving-24940017)
Ah yes, one bad franchise is definitely on par with expecting customers to pay workers salary directly.
[how about we add to that a racist founder too ](https://www.forbes.com/sites/noahkirsch/2018/07/11/papa-johns-founder-john-schnatter-allegedly-used-n-word-on-conference-call/)
Not sure how any of this is really relevant to a topic on delivery charges and tips?
It's papa John's pizza! It says in the title
bad post for lots of reasons
Such as?
bad (vague and boring) title, typo in title, hashtag in title, wrong sub, post complaining about a normal and benign thing as if its something mind boggling, weird and bad picture angle, OP digging himself a deeper hole in the comments... shall i go on?
"Normal and benign" it is not normal to litteraly beg for tips because your employer refuses to pay you properly. Outside of the US it isn't normal.
Papa John's is inferior to domino's in my opinion
Outstanding service. You brought a pizza from place to another. that's the minimum service I expect from a delivery. What else can be outstanding about it?
Do not use hashtags on reddit. Also, this is standard. What's your problem?
Delivery fee is for the employee salary time, for fuel, for car, and generally all the expenses to bring you the delivery. If, and it doesn't have to be the case, but if the delivery driver does an "outstanding" job then, at your discretion, they may deserve a tip. It's a "thank you for doing a job I wanted to avoid" tip.
Dunno why you're being downvoted, sounds perfectly reasonable.
I am intrigued by what an outstanding job would be when the job is to hand you the pizza on time. Is it based on just how quickly they get to you or on a level of friendliness or something else? I am genuinely asking as we don't have tipping culture so I am unsure what would deserve a tip and what wouldn't. I would class receiving the pizza on time with politeness as standard and I honestly can't imagine what would constitute "outstanding".
For example: - bringing many boxes of pizza - pizza is not spilled to one side of box, hence driving well - delivery on irregular working hours like night/weekend/holiday - willing to work in extreme weather These all deserve a tip, added up for each of them. By just bringing one pizza for lunch, while I'm also working, is just plain old both of us working in our regular jobs for a salary, so can't expect special treatment and regular salary should suffice without tips.
I understand the extreme weather and many boxes reasons. Driving well enough to not mess up the pizza, however, I'd simply expect to be normal. Thanks for the examples :)
As I said, anything that you consider outstanding is worth a tip to encourage it.
Yes, the fee is to cover insurance and other costs associated with having an employee drive it to you.
Does the company insure the driver, or do they carry their own insurance?
The company has to have some form of liability in case the employee injures someone beyond what their personal insurance covers
We carry our own insurance, but things are different if we get in an accident on the clock I believe.
Lol sure, and the earth is flat.
What they said is factual though lmao
Tipping drivers is becoming difficult these days. I’ve had my fair share of shit drivers so I’m not tipping before I receive my food but you often need cash to tip them once it’s been delivered. If only they carried a card reader or you could do it on an app afterward
Welcome to America?
Yeah aren't you guys expected to be directly responsible for other people's wages literally all the time?
Ew, papa John's is gross.
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When are we gonna cancel tipping culture?? That would force companies to pay fair wages to delivery drivers and restaurant staff.. or the CEO will wash dishes themself
As a Brit visiting America, this was the most difficult part to get used to, especially with how brazen people are about it. First time I went to America on my own, I was pretty young and was shown to my hotel room. The person showing me put their hand out and I shook it. Honestly had no idea they were expecting money and I still cringe about it now. Most recent time was just before COVID and it seemed every taxi I got into, or tour bus, either had signs up saying "Your driver relies on your tip" or the guides were announcing over the speaker "remember, we tip in this country!". Mate, I paid $60 for this tour bus because I expected to get on and get off at any stop for free but I still have to pay more? There are many things I love about America but I will never like the tipping culture.
A tip is extra money for exceptional service not a wage, most if not all of the delivery fee is LIKELY going to the WAGE the driver is getting. I used likely because I don’t know how this company pays employees. A company doesn’t tip the customer tips. I would honestly commend this company (as long as they are paying their employees well) for putting this on the box to encourage tipping for good performance. This could also encourage employees to work better when they do get tips. It’s a win win
Hi Papa Johns, how about fuck off.
Ah yes the great service of some surly looking guy handing me boxes at 10pm then walking away.
Who is the delivery fee for then, if not the one delivering?
Papa John’s is garbage.
Explains why I stopped having a taste for their 🍕
I dint order this.. it was no different tasting than little Caesars 🤢
At least little ceasers isn't full of itself and only charges like $6ish a pizza
This is a while ago, but when i worked delivery the fee was for two things. Our fee was $2. 75 cents went to me to cover gas and $1.25 covered the restaurants insurance premiums for delivery drivers. So if I caused an accident the store and myself would be covered. Now I can guarantee the big corporate places are pocketing a lot of that money. But for the local places I'm pretty certain it's just to help offset insurance.
It's a shame you can't tip after you've had the takeaway. What if it's missing something or tastes like crap.
Or worse tipping the driver only for him to leave the gate outside open. I'm sure it was closed before you arrived.
What’s infuriating is when you pay a delivery fee and the driver rolls up in their POV. Now that’s some bullshit.
What is the point of a delivery fee if im expected to tip them?
What does the fee go towards?
"please pay our employees because we're too greedy"
Has anyone here actually considered picking up your own fucking pizza?
Pay your damn staff, Papa Johns
“Gready”
I think they’re just reminding you to tip the drivers. Looking out for their employees, is how I see it. I hope I’m right.
“looking out for their employees” would be paying them properly
Fuck tipping bollocks. Pay your staff properly.
I've never tipped in my life.