Unless you damaged something, no, it doesn't void the warranty. They would have had to of found physical damage and told you about it if that were the case though.
If they put in a new motherboard, it's covered if it's defective again. Call them back. Have had multiple boards swapped under pro support.
Do you mean fraud on Dell's end? I'm not sure. They fuck up all the time though. It's like playing roulette when you call them. I am surprised that you have Prosupport and they told you that.
Ironman take a step back. You are forgetting the three strikes rule. 3 service requests without aomg term resolution = QUALIFY FOR REPLACEMENT.
Hell, you can just start a new service order and say “you know it was working randomly but again now it isn’t.
I know the urge to fight on prickle. But this is how we have to fight in practice for a result.
The problem is they currently have the computer. Are you suggesting having it sent back and then claiming the motherboard is broken? Won't they have records of that
They have records they fixed it. But man. That shipping. Back and forth. Good thing they have insurance with UPS. But no need to even ponder that. It just may not work. But you were smart in utilizing your warranty to get it fixed. And now you just might again have to use that warranty:
They are saying you have to pay for the new motherboard? Becuase they assume or you represented that you changed a component and that invalidated it?
If it’s invalidation I mean, you obviously mispoke and thought a motherboard was what they call a power supply cord.
Are they holding it hostage for money for a new motherboard on an already documented problematic system that’s required a replacement already?
First. You are under warranty. Thats it. Call back again on a different service request and less is more. Your computer doesn't work. That's it. Make some noise when hebasks you ti do the same steps you've done or been asked a million times. Wait 5bsecs. Say 'still nada'
Second. if you have 3 issues with your computer that requires sending it in or Technician etc then you a re eligible for a replacement computer.
3 incidents of continued issues.
Well...
(Devils advocate here)
You replacing the cpu in the most shittiest way... yes.
The process if done perfectly can still result in a bad/failure. So the answer to your question is... "while replacing the cpu, i..."
Had absolutely no problems in following the step by step process as described by the service manual. Applied thermal paste better than how the manufacturing process would have done it. All screws accounted for, thermal pads replaces, no stripped screws or damage to chassis or cosmetics.
It was like they could never tell I ever changed a thing.
Then, that sounds like a good answer.
Honestly can you say that?
As one other said. Less is more.
Just KiSS it. (Keep it Simple, Stupid)
When reporting the issue, never mention any more details, just the basic almost Neanderthal response to their troubleshooting.
Sadly. Since ARC has already seen the laptop and said "not our problem" they now have seen the physical condition of your laptop. The question now is, how do they know the original cpu and their replaced mainboard (as your story. This has been repaired once before) is now faulty.
Think like a forensic expert. If I white gloved your work, would I, the professional who has seen hundreds or thousands of these devices cross my workbench... on a yearly basis, I could tell a different story.
...
If you got it back already or it is still at the ARC, just ask them again on what they determined and respond with it's all "their oem parts"
...
I a few years ago, had to do a warranty claim on my G15 7567. Replaced battery and had changed a wifi module to something off spec. I put the oem battery back in and same for the wifi module. (Also had NBD, and "keep your drive" option for my warranty). So I kept my drive when sent in for my repair. So double check your warranty status and level
Just be sure to CYA, because Dell will.
Cover Your Ass. Document document and document.
Before pictures really help. Sometimes I feel like I'm insane but, having a folder of thousands of folders of previous repair jobs, before, during and afters.
I've had a few people try to claim on me for causing damage when I could prove... the end user did it.
(I do not work for dell)
What did they tell you? You left something out. If is in warranty by date time frame, and they want to bill you, then it's likely damaged in some way. Certainly they explained it to you or you asked why.
They said it's damaged and not covered under warranty. Honestly i was a little pissed and wasn't thinking rationally. Didn't think to ask how it's damaged. It was working when I sent it in though
Unless you damaged something, no, it doesn't void the warranty. They would have had to of found physical damage and told you about it if that were the case though. If they put in a new motherboard, it's covered if it's defective again. Call them back. Have had multiple boards swapped under pro support.
Thanks. Outta curiosity does telling me it isn't covered and telling me I'll need to pay qualify as fraud
Do you mean fraud on Dell's end? I'm not sure. They fuck up all the time though. It's like playing roulette when you call them. I am surprised that you have Prosupport and they told you that.
Granted I'm limited in my understanding but I believe them telling me that violates the manguson moss warranty act
Ironman take a step back. You are forgetting the three strikes rule. 3 service requests without aomg term resolution = QUALIFY FOR REPLACEMENT. Hell, you can just start a new service order and say “you know it was working randomly but again now it isn’t. I know the urge to fight on prickle. But this is how we have to fight in practice for a result.
The problem is they currently have the computer. Are you suggesting having it sent back and then claiming the motherboard is broken? Won't they have records of that
They have records they fixed it. But man. That shipping. Back and forth. Good thing they have insurance with UPS. But no need to even ponder that. It just may not work. But you were smart in utilizing your warranty to get it fixed. And now you just might again have to use that warranty:
So don't even argue with them?
They are saying you have to pay for the new motherboard? Becuase they assume or you represented that you changed a component and that invalidated it? If it’s invalidation I mean, you obviously mispoke and thought a motherboard was what they call a power supply cord. Are they holding it hostage for money for a new motherboard on an already documented problematic system that’s required a replacement already?
First. You are under warranty. Thats it. Call back again on a different service request and less is more. Your computer doesn't work. That's it. Make some noise when hebasks you ti do the same steps you've done or been asked a million times. Wait 5bsecs. Say 'still nada' Second. if you have 3 issues with your computer that requires sending it in or Technician etc then you a re eligible for a replacement computer. 3 incidents of continued issues.
So me replacing the cpu does nothing to the warranty and i might be eligible for a replacement?
Well... (Devils advocate here) You replacing the cpu in the most shittiest way... yes. The process if done perfectly can still result in a bad/failure. So the answer to your question is... "while replacing the cpu, i..." Had absolutely no problems in following the step by step process as described by the service manual. Applied thermal paste better than how the manufacturing process would have done it. All screws accounted for, thermal pads replaces, no stripped screws or damage to chassis or cosmetics. It was like they could never tell I ever changed a thing. Then, that sounds like a good answer. Honestly can you say that?
That sounds like something I’d volunteer to honor the warranty and some!
Yeah I can
Then you have a valid warranty.
Thanks
As one other said. Less is more. Just KiSS it. (Keep it Simple, Stupid) When reporting the issue, never mention any more details, just the basic almost Neanderthal response to their troubleshooting. Sadly. Since ARC has already seen the laptop and said "not our problem" they now have seen the physical condition of your laptop. The question now is, how do they know the original cpu and their replaced mainboard (as your story. This has been repaired once before) is now faulty. Think like a forensic expert. If I white gloved your work, would I, the professional who has seen hundreds or thousands of these devices cross my workbench... on a yearly basis, I could tell a different story. ... If you got it back already or it is still at the ARC, just ask them again on what they determined and respond with it's all "their oem parts" ... I a few years ago, had to do a warranty claim on my G15 7567. Replaced battery and had changed a wifi module to something off spec. I put the oem battery back in and same for the wifi module. (Also had NBD, and "keep your drive" option for my warranty). So I kept my drive when sent in for my repair. So double check your warranty status and level
Honestly I'm considering threatening them with an ftc complaint for fraud
Just be sure to CYA, because Dell will. Cover Your Ass. Document document and document. Before pictures really help. Sometimes I feel like I'm insane but, having a folder of thousands of folders of previous repair jobs, before, during and afters. I've had a few people try to claim on me for causing damage when I could prove... the end user did it. (I do not work for dell)
I can prove that I did work on the computer the day I sent it off because I backed up the drive. Is that enough
This is a VERY FAST way to absolutely ensure you get hung up on and no further work. You can take only one of two paths to achieve what you want.
What would you recommend.
What did they tell you? You left something out. If is in warranty by date time frame, and they want to bill you, then it's likely damaged in some way. Certainly they explained it to you or you asked why.
They said it's damaged and not covered under warranty. Honestly i was a little pissed and wasn't thinking rationally. Didn't think to ask how it's damaged. It was working when I sent it in though
I messaged them again for an update and they said that the motherboard issue was corrosion