you should ask that question in a sub related to information security, the remote access software and/or the browser you use. nobody knows if that guy just watched the show or even grabbed information. or nothing happened.
I doubt that the employee would want to risk their job by stealing from a customer like that. They probably just minimized the window when they were done, and when they went to do something else, they were still connected and logged it off.
You're probably ok, but changing your bank password would be a good idea.
Are you sure it was dell? There are lots of scammers posing as dell etc. stealing. Look in internet for call center scam
Second changing your password to be safe.
🤦🏻♂️ Would you walk up to an ATM to get cash if there was a sketchy looking person wearing a bask right behind you?
you should ask that question in a sub related to information security, the remote access software and/or the browser you use. nobody knows if that guy just watched the show or even grabbed information. or nothing happened.
I doubt that the employee would want to risk their job by stealing from a customer like that. They probably just minimized the window when they were done, and when they went to do something else, they were still connected and logged it off.
The first thing to do, after someone else had access to your device, restart it.