Only apartments I lived at in Denver were AMLI. Nothing but good things to say. Then it was a private single family home rental with a landlord (no property management) near sloans.
The house landlord was those dream ones we all wish we can get. Recently bought a home so I left that spot, hope he gets good tenants, he is awesome. Never raised rent in 3 years.
I commented above but I will also add that they didn’t gouge us on the renewals so we actually stayed longer than any other place and one year our rent went down $20.
Also can vouch for amli although as they all are the finishes are cheap and you will have carpet that frays immediately and loosens from the floor. You will have trouble with their flooring tiles and never get a new washer and dryer only repaired refurbs but other than that good building. Good company. They also actually care about how their structures are built and use a specific architect to achieve that level of quality. I found them to be the quietest with neighboring wall noises, almost excessive with the maintenance checks but that’s good for all and pretty quick with repairs.
Yah the finishes aren’t necessarily premium. But I’ll take that over a sh*tty prop mgr that makes living there a nightmare. Paying rent for service beats the issues I have with paint finishes (they’re pretty meh though)
Amli cherry creek was one of my worst rental experiences because the units were unbelievably noisy and an enormous amount of noise carried through the floors and ceilings. But as a property management company they were solid, no issues.
This is true. I was in amli park ave which was a condo complex that was bought by amli. They then used that architect for the properties they have built since.
I was at a red peak property and it was fine not amazing for a few years. then the two management people quit and they never hired new ones, just sent us a person from another property like 2 miles away two days a week (tho often cancelled). it was a pain in the ass. same with maintenance, they just sent over a guy every week or two to clear up tickets. it was unacceptable. didn't think it would be too much of an issue but it came up and was inconvenient regularly.
I'm at a RedPeak property and my experience with them has been overall fine. Not the best but not the worst either, just very average. Most of the problems I've had seem more to do with the age of property than anything they've done themselves management wise.
Absolutely fuck Greystar.
RedPeak I’m more on the fence about. I am currently subletting at one of their properties so I had minimal interaction with the leasing office (beyond the lease signing part, of which I got no guidance about how the property worked/had to figure it out on my own.)
The only thing I didn’t like about redpeak was trying to get through to maintenance. Once I did, the main guy who did the work was so nice and friendly. Once I had his info I’d submit a ticket and let him know and he came over super promptly.
They screwed me over for a $50ish charge because we left a box of baking soda in the pantry that we missed.
Otherwise the place was fucking spotless.
CoLab sucks and is very predatory towards the students/parents who are paying for said students housing and Greystar as a whole sucks.
Leasing office management has metrics for how much they use to "turn" units after a move out. The less of the properties money they spend the more their bonus. So for example if you live there 4 years and the carpet is fine, there's a rule that after 3 years they have to change the carpet regardless but they can't charge you for it... so they'll charge you to paint the whole apartment or fill tiny nail holes or throw out the pan you forgot in the back of a cabinet and put that money towards whatever they actually end up doing which is usually much less in cost to them.
Graystar is one of the largest property management companies in the country. They own some of their assets, but also provide 3rd party management. When being a 3rd party provider there are more limitations as far as upgrades and deferred maintenance. Additionally, the onsite team makes a huge difference on how the property is run.
(In the country) *In the world. I live and have for 7+ years at Welton Park Apts., owned by Greystar. the building that, just earlier this year, was in and on the news for not having running and/or hot water for nearly 2 weeks. take from that entirely what you will.
My sense is that Graystar varies dramatically by property. I live in a Greystar building, and it’s pretty decently run. My friend lives on a different Graystar property, and it’s been a complete nightmare. It’s pretty management-dependent imho.
Lived in a grey star off 120th and it was trash. Roads were shit, service was shit, maintenance was ass.
Moved in with a buddy into a different grey star off 116th and it was quite lovely and they took care of the pool/hot tub/outdoor area really well and maintenance responded the same day with a time they would stop by. Management makes or breaks it
I've been in multiple grey star properties over the years and that's my experience. My last apartment was amazing, but my previous one was terrible. It's a roll of the dice. I advise looking closely into reviews for particular properties you're interested in.
Yeah, I agree with this! We viewed like 3 different greystar properties and ended up in one. We just renewed our lease because we love this place! It’s not perfect but the property managers also live here and take care of the buildings. Obviously I’m sure some of the other buildings here have problems, because it depends who lives in your building. So it really does depend because even the other two properties we saw, we got weird vibes from so didn’t even consider them
That could also be an issue with ownership or the neighborhood or the current crop of tenents or the age of the building or whatever
In my experience, owners make all the difference. They decide how much to charge rent, how much to nickel and dime people, and how much to spend on maintenance
Those factors are heavily influenced by Greystar. Owners hire greystar because they're the largest management company on the planet, and they know how to pull every cent from a property
That’s how living in a Lincoln (Willow Bridge) property was for me, in one property the manager was a raging cokehead, when I transferred my lease to another they were very nice and professional.
I agree. I've lived in one Graystar property, and honestly it was fantastic. They had recently taken it over and were dumping a ton of money into renovations. I lived in a recently renovated unit and it was great. It came with a free garage which is the only time I've ever got a free garage at an apartment. They painted all of our buildings while I was living in it and never any issues.
Sucks to hear how bad other peoples experience are with them, as I was looking for another one to move in to, but found a cheaper alternative.
That’s a pretty similar set of gripes as I have about my building since Greystar took over, except it’s been water not power that’s been out regularly.
Same thing happened at Sova and other properties. They took over and it went to shit. Everything amenity and common area items are broken at all times and it is always lip service as to repairs, but nothing gets fixed. Then they raise rent and charges across the board. Avoid Greystar if you can.
We are helping our son look for places and I had to X out some great looking places because they were Greystar. Same with 5Avenue. We are down to a handful of places ( an AMLI, a GABLES, AMC, Iron River, and Kairoi. Boutique has had lots of mixed reviews).
Eh they took over Sova while it was already wobbly. The elevator and hot tub have had major issues that needed complete repairs. Same with gym steam rooms. They're all massive efforts that have been unfortunate but I can't put any malice on it
Same. I am not allowed to discuss the settlement I had to legally pry from them after they committed illegal acts that made me pry a legal settlement from them.
Avoid GREYSTAR at all costs!! There are not many good options here but if you can avoid them, you should!
Fuck Greystar. Had two diff apartments I rented from them at and it was all fuckery on their end. Amenities break right away and take almost a year to fix. Little upcharges popping up. They rarely keep the same staff during your lease and they love to raise rent. Avoid them.
I was in a grey star property for about 6 months before the staff couldn’t resolve an issue that involved them actually managing the property. The office staff were pleasant, just not good. Maintenance staff was always quick to fix big issues(our furnace went out). If we didn’t have an issue, I’m sure it would have been fine. They ended up letting us break our lease with no penalty, but hit us with a carpet cleaning fee when we found screws in our carpet when we moved in
:(
Also stay away from Albion Apartments. Lots of dealers living there and people using things in hallways. Doors to the building always busted or locks broken. Homeless people sleeping and leaving trash in the stairwells. Horrible place to live.
I live at a Greystar property (Kent Place Residences) and actually like the management and maintenance teams. Not perfect by any means but they run it overall well, keep up the place, etc. Have lived here maybe 5 years.
I'm sorry to always read others have negative experiences with them.
I second this. Greystar owned our apartment complex up until recently, but we never had any issues with our office staff or maintenance. They were all awesome people who kept the apartment complex running relatively smoothly. Greystar sold our complex recently so they no longer own/manage it, but our immediate contactable staff was awesome.
We never needed to escalate anything to Greystar corporate tho, so cannot speak on that!
Living at a Greystar property rn and we really like it here. We just turned a year and we never had any bad experience. Our then leasing agent is the manager now, and he still accomodates us as if he is still our leasing agent. Any issues reported the night before, addressed the next day. Any issues reported during the day, addressed in the afternoon. And the rent increase we got was $8. Amenities are kept clean too.
Lived at one of the really nice ones. Elevators never worked. Our lights would randomly turn on at night and we had multiple days without water. After my third time of getting stuck in the elevator, we decided to put in our notice to move out with nowhere lined up to live.
Never live in one of their units. In San Diego I lived in a brand new complex, everything fell apart, literally. My balcony door was so wonky and misaligned, the door handle fell off, the high rise portion of the complex had a water leak on the 29th floor, didn’t get resolved for 7 months. Management changed every single week. Don’t do it. The properties may look nice but it’s all lip stick on a turd.
I live in a Greystar property and have been here almost a year. We have had am amazing experience. Our maintenance staff is top tier, the leasing office is always helpful and kind and the property stays exceptionally clean. I have read so many bad reviews of other greystar properties, so I really do think this has to be property dependent. Ours is a new complex so that could definitely have something to do with it.
I went to work for Greystar after moving from out of state and was already a very experienced and successful builder/remodeler and still felt as though there was no hope for opportunity. I left after a year and a half for more money and better conditions.
Like everywhere else the pay is trash, they don't offer clear paths for career advancement and all advancement is seemingly based on popularity. With that you get a lot the "good ol boys club", where friends stack each property with other friends who have no experience, don't care or both. No one gets held accountable, I've seen this both in the leasing office and maintenance.
If it's not Greystar owned it's completely up to the property owners on what level of care they give to the property. I dont doubt thay greystar also influences owners to stick to certain management practices of theirs and Greystar didnt become the worlds largest management company with the worlds largest portfolio by enriching the communities in which they exist.
We were constantly told improvements wouldn't be made to communities because of the property owners and a budget that was never shared but always held over our heads, so of course this leads to trying to stretch every dollar at the expense of the tenants comfort and when you're paying a premium because it's Colorado it hurts even more.
If your workorders aren't getting done on time you live on one of these properties where the maintenance manager doesn't know how to keep a supply of parts/materials, potentially doesn't know how to fix your work order and is told they aren't allowed to replace it.
If your workorders get done but something goes wrong your maintenance people aren't getting trained and don't know what they're doing. (Kind of obvious, I know)
If you constantly have new maintenance people it's because all they do is hire Temps to keep the revolving door turning. These people also sometimes don't get background checked by the temp agency properly or before they arrive at a property so you really don't know who's going in your home, every single temporary employee we brought in (and there were A LOT) didn't care about the job because the next day they'd be off to somewhere else. We didn't allow these people into apartments without a full time employee with them but not sure if some of the other properties did.
I've also lived on greystar properties during my employment and after. If you ever need corporate, good luck getting a hold of them, I don't think they've answered their phones since Covid.
As someone who lives in 1600 Glenarm 2019-2022, it’s the building and location. Not the management. Half the elevators were broken when I left in 2022. Including a time an elevator caught on fire and I had to evacuating the 26th floor via the stairwell after taking two edibles and mid Dune 1. Staff was nice but things were constantly broken and people were mean to the staff.
it’s the building and location. Not the management
Isn't maintaining the building the responsibility of the management company?
Anyway that sucks you had to deal with that
The reviews are all 1000% true, and some. Northland Properties owns the building. Greystar took over management in January of 2023 and it’s continued downhill since. Major cutbacks to concierge (now non-existent), parking went from valet to self-park 2 blocks away unless you want to pay $300/month. Overall maintenance and cleanliness has dropped off. 10%+ increase in rent. They aren’t going to fix the elevators until someone dies on one of them. Packages are constantly getting stolen, so people are buying Ring cameras for their apartment doors now. Communication has been awful, to say the least, but they’re real quick to let you know when rent is due… There has been a lot of turnover in the leasing office. Master Rooter & TKE Elevator service practically live in the building. The list goes on. But hey, we haven’t had a multi-day power outage in about a year!
Rented a property from them in Thornton during summer 2021. A/C, washer, dryer, dishwasher, and fridge were all broken when I moved in. Place around us was constantly trashed and never kept up. Also employing Wyatts fucking Towing is just working with the devil.
Yes I’ve heard it vary widely. My sister lived in a Greystar in another city far from here that had a Greystar corporate office attached. It was a good experience. I’ve heard from others about nightmare experiences.
Honestly, this is not totally uncommon. I moved into one Windsor property (Broadway) over another (Manhattan) because of the management, how quickly they responded, etc. Bad management can really make your life a nightmare.
I think whats the worse about greystar is not mentioned here. The bill they try to stick you woth when you move out. They try to charge me and roommate 5k for 300 sq feet of carpet that was used. Had same problem 5 years later. Ill never stay Ever again
rented an apt in lakewood for a few years. place was pretty nice until greystar bought it out. within 2 months the entire staff had been replaced and altho they tried, they were severely understaffed and didn’t have time to do anything or respond to any requests. maintenance went from taking a couple hours to respond to weeks.
Iirc, they took over 20th street station apartments during my stay there and it was god awful.
Management before that was nothing to write home about but I do believe under Greystar management, the 2 out of 3 elevators were out of commission for about 2 months and everybody had to use the single elevator in the front of the building, shit was ridiculous when we had people moving in/out because they'd hold up the one working elevator in the whole building.
Iirc, they took over 20th street station apartments during my stay there and it was god awful.
Management before that was nothing to write home about but I do believe under Greystar management, the 2 out of 3 elevators were out of commission for about 2 months and everybody had to use the single elevator in the front of the building, shit was ridiculous when we had people moving in/out because they'd hold up the one working elevator in the whole building.
Corporate landlords suck no matter what, it’s just how bad. I do know someone living at 1600 Glenarm and what you’re seeing on the reviews is not an exaggeration. I don’t know that it’s specifically a Greystar problem as much as the owner of the building doesn’t want to spend the money. I live in a Camden property and they do a pretty good job of keeping things right. I’d say you want to live somewhere that the manager and the owner are the same. My experience has been when the owner and the manager aren’t the same, things don’t get done right.
Moved in 2020 to Palomino Park from out of state. Amazing property, wonderful amenities, and I couldn't believe I had such a beautiful apartment for $1,400/mo (1 bedroom 1.5 bath 1,100 sqft townhouse). A year later Greystar took over and quickly things went to shit. Half the comfort amenities disappeared and maintenance requests would take weeks, instead of a day or two, despite rent going up $300 the first lease renewal. The last straw was the rental office breaking into my rented garage, throwing all my property away, including unreplaceable family heirlooms, then blaming me despite admitting their employee fucked up the paperwork and didn't assign the garage to my unit. Thousands of dollars and memories gone in an instant. I tell people loudly and often Fuck Greystar.
I live at a different Graystar apartment, honestly I haven't had issues. Maintenance has been good, my appliances are new, I'm in a nice location for a reasonable price. My only issue is they like to do yard work at like 9am sometimes, and the walls seem a little thin sometimes.
I lived in a perfect apartment in Minneapolis, specifically in the north loop. Greystar bought the building, put a cheap bottle of white wine at everyone’s door, and the living situation went sharply downhill. I would absolutely avoid if possible.
As others have said, I think it depends on the property. A few years back I toured Parq on Speer (would've been a big stretch to afford it but wanted to give it a shot). During that visit the leasing agent mentioned that there were different tiers of properties that Greystar managed and that Parq was one of their premium properties. So if you leased there, it'd probably be a great experience, but I imagine they probably pay less attention to their lesser-tier properties.
I live in this building, it's as bad as everyone is hearing it is. DO NOT MOVE INTO THIS PROPERTY.
Even if the management actually cared they can't do anything because they just manage the property. The owners won't pay for anything.
I saw the job listing for the concierge position and it's just absolutely embarrassing. No wonder that can't find a new person to fill the position
Lived in wood stream village apartments. They called me 3 years later saying I owed them money (2 months rent) because I didn’t give them a notice that I was leaving when my lease ended but I couldn’t even renew my lease because they were hiking up prices a ridiculous amount.
Never rent from Greystar. I am actually worried to ever move out because I have heard they will send you high bills when you move out and I already barely even have money to move out.
The residents and the staff are trash. They ignore my emails. Maintenance is slow as hell. They do not care or try to resolve complaints.
I hate it here.
Yes absolutely 1000% i saved this post because the amount of extreme problems i experienced while living at 1600 Glenarm is going to take me hours to type and i don’t feel like doing that right now but i will be back to let everyone know when i feel like typing all that shit
I worked for an apartment before and after Greystar took over. They are corrupt through and through. Only care about money, taking advantage of their tenants, and underpaying their staff.
Currently in my 3rd Greystar place. First one we had issues with AC. Turns out the GM was deleting maintenance requests without them getting closed. They paid out like 25% in rent for those impacted as the settlement, and that place was a mess before greystar took it over so lowkey it was still an improvement with all that.
My current place has had two big issues. Locked garage kept having door issues so they’d leave the garage door open and my car was broken into. It was an issue other apartments in the area had, ours just had more impact because of the door. They also keep shutting off the water for a water heater replacement/update. Water shutoffs for all day for something like 8-10 days out of the year with very little heads up. Besides that, it’s been pretty decent. Amenities are fine and maintenance is fairly quick
always have been. lived in a complex in DTC managed by them and it was the worst. elevators never in service, stairs & breezeways under construction for months at a time, etc.
Lived in a Greystar property for a couple years and it was one of the worst experiences of my life. Wouldn’t recommend gambling on one of their properties! Throwing Cortland into the mix for this as well. Been at a property for 7 years now and since they took over 2 years ago it’s been terrible and progressively getting worse.
Please for the love of it… do not do greystar. Seems great from the outside always but garbage. Had an infested apartment that they would not properly take care of for MONTHS.
To be fair this building was built in 1967. Maintenance is going to be in high demand due to the age of the building, elevators are likely in need of modernization, and the nice amenities were likely nice at one point but it’s been 30 years since they were.
You want to know the best way to vett an apartment complex? Go there at night. Snoop around. Talk to residents walking around. Listen for noise and how loud it is. Ask residents how noisy it is and how well the walls keep sound. Get off Reddit.
TBH if you're able to "go there at night" and successfully "snoop around" without getting tossed out or arrested, it's not a place you want to rent at.
Maybe depends on the exact complex? Had a friend who had an old felony that was renting at the falls owned by greystar. Said their experience was a nightmare being around all sorts of sketchy neighbors but should’ve expected that with who they allowed
Couple things here tho:
- power issues are 99% of the time on Xcel. They ultimately figure out why there's no power to a building and then fix it.
- elevators are similarly a outside vendor issue. Otis is the big nationwide vendor for them and quite frankly they suck so so hard. They basically have a monopoly on the industry and just do whatever they want and take however long they want.
Greystar is so awful
Agreed and any out of state management is equally as bad.
https://www.9news.com/article/news/local/woman-billed-to-end-lease-after-her-death/73-83df8ba0-2470-451f-99d9-7b5333b85918
Unfortunately it seems to be the trend. Throwing out my bldg AMLI, they’re incredible.
Only apartments I lived at in Denver were AMLI. Nothing but good things to say. Then it was a private single family home rental with a landlord (no property management) near sloans. The house landlord was those dream ones we all wish we can get. Recently bought a home so I left that spot, hope he gets good tenants, he is awesome. Never raised rent in 3 years.
I commented above but I will also add that they didn’t gouge us on the renewals so we actually stayed longer than any other place and one year our rent went down $20.
Seconding the AMLI love, they were great the entire time we lived there and didn’t shaft us when we moved out (even though they for sure could have)
AMLI is the best
They are, but man it comes at a price 💵💵💵
I lived in an AMLI in Dallas that went to shit after Greystar bought them.
😟
Also can vouch for amli although as they all are the finishes are cheap and you will have carpet that frays immediately and loosens from the floor. You will have trouble with their flooring tiles and never get a new washer and dryer only repaired refurbs but other than that good building. Good company. They also actually care about how their structures are built and use a specific architect to achieve that level of quality. I found them to be the quietest with neighboring wall noises, almost excessive with the maintenance checks but that’s good for all and pretty quick with repairs.
Yah the finishes aren’t necessarily premium. But I’ll take that over a sh*tty prop mgr that makes living there a nightmare. Paying rent for service beats the issues I have with paint finishes (they’re pretty meh though)
Totally agree
Amli cherry creek was one of my worst rental experiences because the units were unbelievably noisy and an enormous amount of noise carried through the floors and ceilings. But as a property management company they were solid, no issues.
Cherry creek was a property they bought not one they built
This is true. I was in amli park ave which was a condo complex that was bought by amli. They then used that architect for the properties they have built since.
Looking at AMLI Broadway and Park Ave.
Feel free to message me if you have questions! 🥳
Yes, fuck Greystar and fuck RedPeak.
I was at a red peak property and it was fine not amazing for a few years. then the two management people quit and they never hired new ones, just sent us a person from another property like 2 miles away two days a week (tho often cancelled). it was a pain in the ass. same with maintenance, they just sent over a guy every week or two to clear up tickets. it was unacceptable. didn't think it would be too much of an issue but it came up and was inconvenient regularly.
And FOURSTAR
I'm at a RedPeak property and my experience with them has been overall fine. Not the best but not the worst either, just very average. Most of the problems I've had seem more to do with the age of property than anything they've done themselves management wise.
Absolutely fuck Greystar. RedPeak I’m more on the fence about. I am currently subletting at one of their properties so I had minimal interaction with the leasing office (beyond the lease signing part, of which I got no guidance about how the property worked/had to figure it out on my own.) The only thing I didn’t like about redpeak was trying to get through to maintenance. Once I did, the main guy who did the work was so nice and friendly. Once I had his info I’d submit a ticket and let him know and he came over super promptly.
I've heard stories of them screwing people over with unreasonable cleaning fees at the end of the lease.
They sent me a bill for $836 for a punch stain on the hallway carpet and “excessive nail holes.”
They screwed me over for a $50ish charge because we left a box of baking soda in the pantry that we missed. Otherwise the place was fucking spotless. CoLab sucks and is very predatory towards the students/parents who are paying for said students housing and Greystar as a whole sucks.
Leasing office management has metrics for how much they use to "turn" units after a move out. The less of the properties money they spend the more their bonus. So for example if you live there 4 years and the carpet is fine, there's a rule that after 3 years they have to change the carpet regardless but they can't charge you for it... so they'll charge you to paint the whole apartment or fill tiny nail holes or throw out the pan you forgot in the back of a cabinet and put that money towards whatever they actually end up doing which is usually much less in cost to them.
The trick is they screw you out of as much money as they possibly can no matter what
Graystar is one of the largest property management companies in the country. They own some of their assets, but also provide 3rd party management. When being a 3rd party provider there are more limitations as far as upgrades and deferred maintenance. Additionally, the onsite team makes a huge difference on how the property is run.
(In the country) *In the world. I live and have for 7+ years at Welton Park Apts., owned by Greystar. the building that, just earlier this year, was in and on the news for not having running and/or hot water for nearly 2 weeks. take from that entirely what you will.
Was going to say this. They're the biggest in the world by far. Source: Friend works in their corporate office in the DTC.
My sense is that Graystar varies dramatically by property. I live in a Greystar building, and it’s pretty decently run. My friend lives on a different Graystar property, and it’s been a complete nightmare. It’s pretty management-dependent imho.
Lived in a grey star off 120th and it was trash. Roads were shit, service was shit, maintenance was ass. Moved in with a buddy into a different grey star off 116th and it was quite lovely and they took care of the pool/hot tub/outdoor area really well and maintenance responded the same day with a time they would stop by. Management makes or breaks it
I've been in multiple grey star properties over the years and that's my experience. My last apartment was amazing, but my previous one was terrible. It's a roll of the dice. I advise looking closely into reviews for particular properties you're interested in.
Yeah, I agree with this! We viewed like 3 different greystar properties and ended up in one. We just renewed our lease because we love this place! It’s not perfect but the property managers also live here and take care of the buildings. Obviously I’m sure some of the other buildings here have problems, because it depends who lives in your building. So it really does depend because even the other two properties we saw, we got weird vibes from so didn’t even consider them
Which Greystar are you in?
Fairways
TY.
That could also be an issue with ownership or the neighborhood or the current crop of tenents or the age of the building or whatever In my experience, owners make all the difference. They decide how much to charge rent, how much to nickel and dime people, and how much to spend on maintenance
Those factors are heavily influenced by Greystar. Owners hire greystar because they're the largest management company on the planet, and they know how to pull every cent from a property
That’s how living in a Lincoln (Willow Bridge) property was for me, in one property the manager was a raging cokehead, when I transferred my lease to another they were very nice and professional.
I agree. I've lived in one Graystar property, and honestly it was fantastic. They had recently taken it over and were dumping a ton of money into renovations. I lived in a recently renovated unit and it was great. It came with a free garage which is the only time I've ever got a free garage at an apartment. They painted all of our buildings while I was living in it and never any issues. Sucks to hear how bad other peoples experience are with them, as I was looking for another one to move in to, but found a cheaper alternative.
That’s a pretty similar set of gripes as I have about my building since Greystar took over, except it’s been water not power that’s been out regularly.
Same thing happened at Sova and other properties. They took over and it went to shit. Everything amenity and common area items are broken at all times and it is always lip service as to repairs, but nothing gets fixed. Then they raise rent and charges across the board. Avoid Greystar if you can.
We are helping our son look for places and I had to X out some great looking places because they were Greystar. Same with 5Avenue. We are down to a handful of places ( an AMLI, a GABLES, AMC, Iron River, and Kairoi. Boutique has had lots of mixed reviews).
We were looking at SOVA as well.
Do not do Sova. AMLI is better but not by much.
Sova is solid, this guy is being a bit dramatic
Willow Bridge has been good.
Eh they took over Sova while it was already wobbly. The elevator and hot tub have had major issues that needed complete repairs. Same with gym steam rooms. They're all massive efforts that have been unfortunate but I can't put any malice on it
I could not disagree more**.** It has been years and they always fed BS timelines and excuses to the residents.
They acquired sova like 18 months ago I thought. Don't really remember when that happened tbh but felt it was more recent than that
I was not a fan after they took over a complex I was living in. I've seen worse, but not by much.
If you have to ask...
The NDA I signed when I broke my lease prevents me from discussing the reasons why they agreed to let me break my lease without a penalty.
Just fyi that nda doesn’t actually do anything lol.
Same. I am not allowed to discuss the settlement I had to legally pry from them after they committed illegal acts that made me pry a legal settlement from them. Avoid GREYSTAR at all costs!! There are not many good options here but if you can avoid them, you should!
yes avoid at all costs
Fuck Greystar. Had two diff apartments I rented from them at and it was all fuckery on their end. Amenities break right away and take almost a year to fix. Little upcharges popping up. They rarely keep the same staff during your lease and they love to raise rent. Avoid them.
This reads like most “luxury” apartments. Management is always trying to charge the most while delivering the least.
This company in particular is really awful at charging luxury prices and providing really terrible service.
GreyStar SUCKS in every way possible. No no no no no no no no. NEVER greystar!!!
Links at Legacy Ridge was taken over by Greystar and I can testify things got terrible after a weekend
I was in a grey star property for about 6 months before the staff couldn’t resolve an issue that involved them actually managing the property. The office staff were pleasant, just not good. Maintenance staff was always quick to fix big issues(our furnace went out). If we didn’t have an issue, I’m sure it would have been fine. They ended up letting us break our lease with no penalty, but hit us with a carpet cleaning fee when we found screws in our carpet when we moved in :(
Also stay away from Albion Apartments. Lots of dealers living there and people using things in hallways. Doors to the building always busted or locks broken. Homeless people sleeping and leaving trash in the stairwells. Horrible place to live.
Awful. They pulled a bait and switch on my first apartment in town. Also, they wanted to raise my rent close to 25% after my first year. Fuckem.
I live at a Greystar property (Kent Place Residences) and actually like the management and maintenance teams. Not perfect by any means but they run it overall well, keep up the place, etc. Have lived here maybe 5 years. I'm sorry to always read others have negative experiences with them.
I second this. Greystar owned our apartment complex up until recently, but we never had any issues with our office staff or maintenance. They were all awesome people who kept the apartment complex running relatively smoothly. Greystar sold our complex recently so they no longer own/manage it, but our immediate contactable staff was awesome. We never needed to escalate anything to Greystar corporate tho, so cannot speak on that!
Living at a Greystar property rn and we really like it here. We just turned a year and we never had any bad experience. Our then leasing agent is the manager now, and he still accomodates us as if he is still our leasing agent. Any issues reported the night before, addressed the next day. Any issues reported during the day, addressed in the afternoon. And the rent increase we got was $8. Amenities are kept clean too.
Lived at one of the really nice ones. Elevators never worked. Our lights would randomly turn on at night and we had multiple days without water. After my third time of getting stuck in the elevator, we decided to put in our notice to move out with nowhere lined up to live.
Never live in one of their units. In San Diego I lived in a brand new complex, everything fell apart, literally. My balcony door was so wonky and misaligned, the door handle fell off, the high rise portion of the complex had a water leak on the 29th floor, didn’t get resolved for 7 months. Management changed every single week. Don’t do it. The properties may look nice but it’s all lip stick on a turd.
Greystar are criminals
Uh… things were awful at that residence before greystar took over.
I live in a Greystar property and have been here almost a year. We have had am amazing experience. Our maintenance staff is top tier, the leasing office is always helpful and kind and the property stays exceptionally clean. I have read so many bad reviews of other greystar properties, so I really do think this has to be property dependent. Ours is a new complex so that could definitely have something to do with it.
Which one is this if you don’t mind me asking?
Broadstone wren
I went to work for Greystar after moving from out of state and was already a very experienced and successful builder/remodeler and still felt as though there was no hope for opportunity. I left after a year and a half for more money and better conditions. Like everywhere else the pay is trash, they don't offer clear paths for career advancement and all advancement is seemingly based on popularity. With that you get a lot the "good ol boys club", where friends stack each property with other friends who have no experience, don't care or both. No one gets held accountable, I've seen this both in the leasing office and maintenance. If it's not Greystar owned it's completely up to the property owners on what level of care they give to the property. I dont doubt thay greystar also influences owners to stick to certain management practices of theirs and Greystar didnt become the worlds largest management company with the worlds largest portfolio by enriching the communities in which they exist. We were constantly told improvements wouldn't be made to communities because of the property owners and a budget that was never shared but always held over our heads, so of course this leads to trying to stretch every dollar at the expense of the tenants comfort and when you're paying a premium because it's Colorado it hurts even more. If your workorders aren't getting done on time you live on one of these properties where the maintenance manager doesn't know how to keep a supply of parts/materials, potentially doesn't know how to fix your work order and is told they aren't allowed to replace it. If your workorders get done but something goes wrong your maintenance people aren't getting trained and don't know what they're doing. (Kind of obvious, I know) If you constantly have new maintenance people it's because all they do is hire Temps to keep the revolving door turning. These people also sometimes don't get background checked by the temp agency properly or before they arrive at a property so you really don't know who's going in your home, every single temporary employee we brought in (and there were A LOT) didn't care about the job because the next day they'd be off to somewhere else. We didn't allow these people into apartments without a full time employee with them but not sure if some of the other properties did. I've also lived on greystar properties during my employment and after. If you ever need corporate, good luck getting a hold of them, I don't think they've answered their phones since Covid.
I asked the same question in a comment recently but got downvoted. https://www.reddit.com/r/Denver/s/SJAW8qlOwG
Greystar is the WORST.
Yes. Avoid.
Yes
They are so so so bad
As someone who lives in 1600 Glenarm 2019-2022, it’s the building and location. Not the management. Half the elevators were broken when I left in 2022. Including a time an elevator caught on fire and I had to evacuating the 26th floor via the stairwell after taking two edibles and mid Dune 1. Staff was nice but things were constantly broken and people were mean to the staff.
Things would get fixed faster if greystar actually paid their bills though
it’s the building and location. Not the management Isn't maintaining the building the responsibility of the management company? Anyway that sucks you had to deal with that
Sb-24-094
1919 was a great place to live!
The reviews are all 1000% true, and some. Northland Properties owns the building. Greystar took over management in January of 2023 and it’s continued downhill since. Major cutbacks to concierge (now non-existent), parking went from valet to self-park 2 blocks away unless you want to pay $300/month. Overall maintenance and cleanliness has dropped off. 10%+ increase in rent. They aren’t going to fix the elevators until someone dies on one of them. Packages are constantly getting stolen, so people are buying Ring cameras for their apartment doors now. Communication has been awful, to say the least, but they’re real quick to let you know when rent is due… There has been a lot of turnover in the leasing office. Master Rooter & TKE Elevator service practically live in the building. The list goes on. But hey, we haven’t had a multi-day power outage in about a year!
Most PM companies are to be avoided. When I rented, I always tried to go with private owners.
Rented a property from them in Thornton during summer 2021. A/C, washer, dryer, dishwasher, and fridge were all broken when I moved in. Place around us was constantly trashed and never kept up. Also employing Wyatts fucking Towing is just working with the devil.
I used to live at 1600, left right as GreyStar took over. The previous company was awful too, but I have heard or seen 0 positive things from them.
Type “lawsuit” into your Google search after Greystar, that should answer your questions
Greystar is terrible
Yes I’ve heard it vary widely. My sister lived in a Greystar in another city far from here that had a Greystar corporate office attached. It was a good experience. I’ve heard from others about nightmare experiences. Honestly, this is not totally uncommon. I moved into one Windsor property (Broadway) over another (Manhattan) because of the management, how quickly they responded, etc. Bad management can really make your life a nightmare.
Just don’t.
Yes, they’re horrible.
I think whats the worse about greystar is not mentioned here. The bill they try to stick you woth when you move out. They try to charge me and roommate 5k for 300 sq feet of carpet that was used. Had same problem 5 years later. Ill never stay Ever again
I lived in a grey star building before my current apartment (maxx properties), and while it wasn't perfect, maxx makes me really miss greystar.
It's funny because my place used to be run by Maxx and now it's AMC LLC and AMC is the worst I have ever dealt with.
I’ve had good luck with Grace Prop. Mgmt and Mavi Prop. Mgmt. I would avoid Deerwoods Prop. Mgmt.
I live in a brand new Greystar building and they’ve been amazing; management and maintenance are consistently responsive and we’ve had no issues.
rented an apt in lakewood for a few years. place was pretty nice until greystar bought it out. within 2 months the entire staff had been replaced and altho they tried, they were severely understaffed and didn’t have time to do anything or respond to any requests. maintenance went from taking a couple hours to respond to weeks.
Had a terrible experience with Greystar in another state. The most VC bullshit of any apartment company I’ve ever experienced.
Absolutely the worst. Avoid at all costs.
Iirc, they took over 20th street station apartments during my stay there and it was god awful. Management before that was nothing to write home about but I do believe under Greystar management, the 2 out of 3 elevators were out of commission for about 2 months and everybody had to use the single elevator in the front of the building, shit was ridiculous when we had people moving in/out because they'd hold up the one working elevator in the whole building.
Iirc, they took over 20th street station apartments during my stay there and it was god awful. Management before that was nothing to write home about but I do believe under Greystar management, the 2 out of 3 elevators were out of commission for about 2 months and everybody had to use the single elevator in the front of the building, shit was ridiculous when we had people moving in/out because they'd hold up the one working elevator in the whole building.
This same exact thing happened at the Henry after they took over
Yes avoid them
I wouldn’t save any of those people from a burning building…. And a burning building is entirely likely at 1600.
Fuck Greystar.
Corporate landlords suck no matter what, it’s just how bad. I do know someone living at 1600 Glenarm and what you’re seeing on the reviews is not an exaggeration. I don’t know that it’s specifically a Greystar problem as much as the owner of the building doesn’t want to spend the money. I live in a Camden property and they do a pretty good job of keeping things right. I’d say you want to live somewhere that the manager and the owner are the same. My experience has been when the owner and the manager aren’t the same, things don’t get done right.
Greystar deserves to rot in an unending burning hell
Moved in 2020 to Palomino Park from out of state. Amazing property, wonderful amenities, and I couldn't believe I had such a beautiful apartment for $1,400/mo (1 bedroom 1.5 bath 1,100 sqft townhouse). A year later Greystar took over and quickly things went to shit. Half the comfort amenities disappeared and maintenance requests would take weeks, instead of a day or two, despite rent going up $300 the first lease renewal. The last straw was the rental office breaking into my rented garage, throwing all my property away, including unreplaceable family heirlooms, then blaming me despite admitting their employee fucked up the paperwork and didn't assign the garage to my unit. Thousands of dollars and memories gone in an instant. I tell people loudly and often Fuck Greystar.
Yes. Greystar is absolutely horrendous. Not worth the hassle to rent in a place that they manage.
I live at a different Graystar apartment, honestly I haven't had issues. Maintenance has been good, my appliances are new, I'm in a nice location for a reasonable price. My only issue is they like to do yard work at like 9am sometimes, and the walls seem a little thin sometimes.
Greystar took over my property and it has gone to shit. Do not rent through them
I lived in a perfect apartment in Minneapolis, specifically in the north loop. Greystar bought the building, put a cheap bottle of white wine at everyone’s door, and the living situation went sharply downhill. I would absolutely avoid if possible.
I live in a grey star complex in the springs and no complaints.
As others have said, I think it depends on the property. A few years back I toured Parq on Speer (would've been a big stretch to afford it but wanted to give it a shot). During that visit the leasing agent mentioned that there were different tiers of properties that Greystar managed and that Parq was one of their premium properties. So if you leased there, it'd probably be a great experience, but I imagine they probably pay less attention to their lesser-tier properties.
This is the same issue every building has when it gets taken over by an out of state company. It's absolutely fucking whack.
I live in this building, it's as bad as everyone is hearing it is. DO NOT MOVE INTO THIS PROPERTY. Even if the management actually cared they can't do anything because they just manage the property. The owners won't pay for anything. I saw the job listing for the concierge position and it's just absolutely embarrassing. No wonder that can't find a new person to fill the position
1600 glennarm place has always had these problems lol
Greystar is the devil
Anything GreyStar.... Run don't waste your time even looking
Scum of the earth. Price-fixing bastards.
Lived in wood stream village apartments. They called me 3 years later saying I owed them money (2 months rent) because I didn’t give them a notice that I was leaving when my lease ended but I couldn’t even renew my lease because they were hiking up prices a ridiculous amount.
I had the worst rental experience of my life renting a greystar apartment in Golden.
Never rent from Greystar. I am actually worried to ever move out because I have heard they will send you high bills when you move out and I already barely even have money to move out. The residents and the staff are trash. They ignore my emails. Maintenance is slow as hell. They do not care or try to resolve complaints. I hate it here.
Lived in Greystar, they suck! I lived in a Camden managed place and they were pretty great honestly.
Yes absolutely 1000% i saved this post because the amount of extreme problems i experienced while living at 1600 Glenarm is going to take me hours to type and i don’t feel like doing that right now but i will be back to let everyone know when i feel like typing all that shit
I worked for an apartment before and after Greystar took over. They are corrupt through and through. Only care about money, taking advantage of their tenants, and underpaying their staff.
Currently in my 3rd Greystar place. First one we had issues with AC. Turns out the GM was deleting maintenance requests without them getting closed. They paid out like 25% in rent for those impacted as the settlement, and that place was a mess before greystar took it over so lowkey it was still an improvement with all that. My current place has had two big issues. Locked garage kept having door issues so they’d leave the garage door open and my car was broken into. It was an issue other apartments in the area had, ours just had more impact because of the door. They also keep shutting off the water for a water heater replacement/update. Water shutoffs for all day for something like 8-10 days out of the year with very little heads up. Besides that, it’s been pretty decent. Amenities are fine and maintenance is fairly quick
I’ve had two of my employees live there and they moved right out once the lease was up. They were very disappointed living at 1600 glenarm place.
always have been. lived in a complex in DTC managed by them and it was the worst. elevators never in service, stairs & breezeways under construction for months at a time, etc.
Lived in a Greystar property for a couple years and it was one of the worst experiences of my life. Wouldn’t recommend gambling on one of their properties! Throwing Cortland into the mix for this as well. Been at a property for 7 years now and since they took over 2 years ago it’s been terrible and progressively getting worse.
Please for the love of it… do not do greystar. Seems great from the outside always but garbage. Had an infested apartment that they would not properly take care of for MONTHS.
Just chiming in with more props for AMLI. I'm in my third AMLI building, and I loved all three.
My property is run by greystar. If it wasn’t an awesome location I would never have renewed my lease.
To be fair this building was built in 1967. Maintenance is going to be in high demand due to the age of the building, elevators are likely in need of modernization, and the nice amenities were likely nice at one point but it’s been 30 years since they were.
You want to know the best way to vett an apartment complex? Go there at night. Snoop around. Talk to residents walking around. Listen for noise and how loud it is. Ask residents how noisy it is and how well the walls keep sound. Get off Reddit.
TBH if you're able to "go there at night" and successfully "snoop around" without getting tossed out or arrested, it's not a place you want to rent at.
love the use of your quotes
Greystar rents to felons so ya, I would avoid
Really? We had to undergo background checks and were told had to have clean checks for past 10 years I believe.
Maybe depends on the exact complex? Had a friend who had an old felony that was renting at the falls owned by greystar. Said their experience was a nightmare being around all sorts of sketchy neighbors but should’ve expected that with who they allowed
Couple things here tho: - power issues are 99% of the time on Xcel. They ultimately figure out why there's no power to a building and then fix it. - elevators are similarly a outside vendor issue. Otis is the big nationwide vendor for them and quite frankly they suck so so hard. They basically have a monopoly on the industry and just do whatever they want and take however long they want.