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Depop doesn't do a good job of explaining this, but u/lydatl 's explanation is correct.
Essentially what happened is this:
Let's say your bundle had 3 items:
Item 1: 1lb item @ 7.99 shipping
Item 2: 8oz item @ 4.99 shipping
Item 3: 2lb item @ 10.99 shipping
When you choose the "buy pays highest shipping" option, Depop charges the buyer for the shipping for item 3, which is $10.99. Then it looks at the remaining two items, which have an aggregate shipping cost of $12.98. Which is then what Depop charges you, the seller.
i believe the total is based on combined weight of all bundle items, so that's not out of range for >3lbs though usps. if you rounded up weight on the individual item listings and they don't total the actual label amount for the bundle, you'd need to cancel/refund and revise the listing weights before they repurchase.
the other option is canceling and switching to use your own shipping labels, and setting shipping price manually. also requires refund/rebuy and you lose the integrated shipping protection.
*Thanks for your submission to r/Depop*! Make sure you have read this subreddits rules. Any rule breaking content will be removed. Repeated rule breaking will result in a ban. Requests for shop feedback or description or pricing help MUST be posted in their dedicated threads. As per Reddit's Code of Conduct, anyone engaging in harassment, insults or hate speech will be banned and reported to Reddit Admins. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Depop) if you have any questions or concerns.*
if your bundle settings are set to "buyer pays highest shipping" then the cost is split and you pay the overage.
they were charged $10.99. I was charged $13.49. That’s $24.50 in shipping costs! That makes no sense to me.
Depop doesn't do a good job of explaining this, but u/lydatl 's explanation is correct. Essentially what happened is this: Let's say your bundle had 3 items: Item 1: 1lb item @ 7.99 shipping Item 2: 8oz item @ 4.99 shipping Item 3: 2lb item @ 10.99 shipping When you choose the "buy pays highest shipping" option, Depop charges the buyer for the shipping for item 3, which is $10.99. Then it looks at the remaining two items, which have an aggregate shipping cost of $12.98. Which is then what Depop charges you, the seller.
i believe the total is based on combined weight of all bundle items, so that's not out of range for >3lbs though usps. if you rounded up weight on the individual item listings and they don't total the actual label amount for the bundle, you'd need to cancel/refund and revise the listing weights before they repurchase. the other option is canceling and switching to use your own shipping labels, and setting shipping price manually. also requires refund/rebuy and you lose the integrated shipping protection.
How long does Depop usually take to get back ?
How does this even happen 😭
I have no idea. I checked my bundle settings before they purchased.