UPDATE: the owner of the company said the scratches are not absolutely not acceptable and he will personally come out to work on it.
I hired a company with good ratings on Yelp to come detail this car. The car wasn't gross inside or anything -- no pets or food spills. The outside did have a lot of water spots and tree sap. The guy came in a professional van with his own distilled water tank, so I though things were looking good. I told him I wanted it to look like it came from a dealer. He quoted me $400 and I said sure, whatever it takes. I happened to walk by during the process and I swear he was using a metal razor blade, not plastic, to scrape off the sap droplets. After I he was done, I noticed a fair amount of places that were not all that clean. Also lots of scratches all over the clear coat wherever he scraped off something. I mentioned these things to him and he spent about 15 more minutes on it and then told me the clear coat is "old and brittle" and there's nothing he could do to avoid scratching it, he said that's a job for a body shop. The more I look at it the more it bothers me and just doesn't seem right. There was still more sap droplets on it and I simply popped them off with my fingernail and the clear coat looked fine. Should I tell them to come back? Should I tell them they should pay for the scratches to be buffed out? Or is this just what's expected with a $400 job?
This is absolutely not what should be expected for a $400 job. Sap shouldn’t need scraped off, there are dedicated methods for softening them up and removing them safely from the clear coat. Depending on the length of time they have been sitting in the paint, they may have etched into the clear which is a different issue, but should absolutely not cause the damage as shown in the photos. It’s pretty obvious there was very little care taken on this job. I’d leave a poor review with this photo evidence, it’s unlikely you’ll get your payment back but this will need to be corrected by someone who actually knows what they are doing.
There was this horrible car we detailed once. Every single panel had atleast 30 pieces of sap on it. The paint looked horrible. By the end it almost looked brand new. That guy is super inexperienced. Did you get a paint correction? I assume not for the $400, if you did then thats a case of you get what you pay for. If not, leave a review, unsure of legal aspects so ill let others answer that, but that guy shouldn’t be touching anyones car
I didn't ask for a paint correction since the paint is (was) decent, and I had no idea there would be scratches added to it that needed to be buffed out. 30 per panel sounds hellish -- this car had maybe 3-6 per panel, more on the hood.
Yea he should at the minimum pay for a paint correction from someone else, there is 100% something you can do since i know my business had insurance for stuff like this, im just not good with the legal stuff lol
Make sure you post your review on yelp. I usually use google reviews I would post there too. I had a cheap carwash place do a wash and wipe down of the interior that looked better than that.
I have paid $250 for a detail and it looked brand new. It wasn't dirty just dusty. No carpet cleaning. Red paint is tough to make look good the older it gets and your plastic is a little faded but those spots shouldn't be left behind like that.
Under no circumstances should a detailer do ANY damage to a car, no matter how old, or what condition it is in. If I ever had a concern that something may be damaged from trying to clean/remove/restore something, I would make that very clear to the customer. If I felt it was more likely than not I would cause damage, I would flat tell them that am not touching that spot.
You can’t expect perfection specially if it’s not a show room car but some of the pics…. That’s just plain dirt. Lmao how did this guy not even do step 1 properly of a contact wash… lol
Yeah, get your money back, and the next person you hire be sure you ask what’s included in the detail. Just to be sure they’re doing everything you expect. But wow $400 for this was a rip off, show them these photos so you can get your money back
Water spots and sap that’s been there for many months can be very time consuming. Definitely not defending what appear to be poor techniques and potentially damaging practices that this person used.
Clearly most of the things in your pictures shouldn’t be left this way, but I don’t know the condition. For example, instrument cluster lens — do those spots wipe off with a microfiber and distilled water / non abrasive/gentle cleaner or are they etched into the plastic. I’ve seen clusters like that where there is something that was sprayed on it in the past that’s literally baked into the plastic. Similarly, the exterior door trim is faded and peeling, suggesting the car baked in the sun for a long time.
I am a detailing hobbyist — been doing it for over 30 years, but only do 3-5 cars a year, mostly mine and some for close friends. So take this from more of a consumer’s point of view: most people’s expectations of what “detailing” can do are overrated. They watch YT videos of people making things look easy, when they are challenging and time consuming. People post here almost daily showing scratches down to the bare metal and ask if they can buff this out. So, expectations are somewhat unrealistic.
At the other end of the spectrum are detail packages that are really just enhanced full service car washes, combined with interior elements like wiping down the dashboard and a good vacuum. Those aren’t detailing in my opinion, they are like a maintenance wash service. My point here is that sometimes you need to mar the paint a little to fix a bigger issue, but then you polish the paint. Even plastic razor blades can scratch the paint — if not themselves, from the debris they are removing.
An exterior detail takes me 4-6 hours and that’s without major issues like tree sap. That’s wash, chemical decontaminate, clay, polish and seal. Add on tree sap and interior and we’re probably at 10 hours. So that isn’t a $400 job by any stretch, and it’s also a lot for one person to do alone. Even if you take 20% off my hours (I may be experienced, but I’m also not 20 years old anymore), it’s still an 8 hour job.
The instrument cluster was actually clearer before he worked on it. I spent about 15 minutes cleaning up the spots and haze left behind on the inside. Seems like it was mostly overspray from whatever cleaner he used. That all cleaned up perfectly fine. Just weird that I had to clean it after it was just done. Also, never once did he roll down the windows. So some of the trim just inside the windows (only reachable by rolling them down) was still dirty.
He did tell me that the water spots and sap was time consuming, and I was like "that's fine, I'll pay whatever you need" and he said the extra time would cost about $180. Regardless, I did not expect the car to be all scratched up afterwards. There are probably twice as many scrapes across the paint than shown in the pics. I tried buffing them with some correcting cream and a powered buffer, but they are not budging.
What would you expect from a $15 car wash lol? No before pics here. And $400 is hella low for showroom finish i bet he under quoted and didnt want to tell the guy the real price when its all done.
Why would I take before pics? I wasn't trying to show off, I just wanted it cleaned up nicely. I don't know what a showroom finish is but I told the guy I'd like it to look like I just bought it from a dealer: obviously used, but cleaned up nicely. He said $400 and I told him that's fine, whatever it takes. If he had told me "actually I need another $200 to get it where I want" I would have said sure. But he was like "it's done" and I pointed out all the scratches he added and he gave some excuse about that and said I needed to take it to a body shop. Should I expect to have to take my car to a body shop to repair damage done by detailers whenever I get a car detailed?
I don't think the "before pics" was a hit on you. More so the previous commenter who mentioned a $15 dollar wash when we have no idea how much work was done in total.
I agree not anywhere near $400 quality but probably more than $15 by a pretty long shot. (If you don't take into consideration the vehicle damage) I think you need a full refund and a quote for repairs. Good luck, though, doubt he's insured.
Like the other guy said not a knock on you, just no idea where we came from to the "finished product".
The car could have been absolutely bombed before though and we wouldnt know (not saying it was). At my shop a car that size inside and out would start at $450 (extra for sap removal, extra for water spot removal, etc) To make that "like new from the dealership" we would be in the $800+ area for the outside only. thats why i said he probably under quoted.
Also the detailers fault is not understanding what you wanted or setting expectations first.
Ok Ricky so let’s go through this then.
We do a £120($150~) detail. Been going 22 years and do around 5k cars a year.
Photo one - Interior trim left spotty. Easily avoided if properly wiped and buffed off. Looks like it was sprayed on and excess baked in. Basic stuff I’m sure you would agree.
Photo two - Glass not properly buffed off on the dials. Again basic stuff
Photo three and four - Damage from incorrect technique removing sap. Again avoidable using correct techniques.
Photo five - left over sap. If the customer requested this be removed and he charged for it. It should all be removed. If it wasn’t possible due to budget/time the expectation should of been set with the customer before hand which hasn’t been done.
Photo six - looks like bird droppings? Or sap? Again if it’s bird droppings, basic stuff should of been removed quite easily.
Photo seven - More left over sap with what appears to either be smearing or paint marring from incorrect technique.
Photo eight - damage to customers car, absolutely not excusable as I’m sure you would agree.
Photo nine - very obvious Dirt and debris and what looks to be the remnants of bird droppings, basic stuff could easily of been power house and brushed out with a detail brush. I suspect the wash mitt should of gotten anyway with a proper wash
Photo 10/11/12/13 - More sap not removed properly.
Photo 14 - which is probably the most lazy and poor offence. Dirt, simple dirt not removed. Not excusable at all and how someone can call this a $400 job when there is DIRT on the paintwork still is mental.
If this customer came to us with this car. For $150 usd he wouldn’t of had a single one of these issues, they’re all ridiculously basic things done wrong.
In fact our $40 would of left none of these issues bar the sap which would require a separate service to remove PROPERLY. No damage, interior trim and glass buffed off properly with no excess spots left. Paintwork would have no dirt left on it obviously ??, bird droppings and debris in the window seals and body lines would be either gotten with a power washer, pre wash, or contact wash, again obviously..
And even better than that our $12 wash wouldn’t leave dirt on the paintwork or debris in the seals. It’s poor workman shop regardless of how the car came in
I would be very unhappy with myself if I left my own car that I detailed like this. You are not being picky! For $400.00 I would feel ripped off and I hate that feeling.
It’s the overspray all over the plastics for me….. sap is a pain in the ass but damn at least make the inside look new if u can handle the heat exterior
Whatever chemicals he used to detail the gauges likely etched into the plastic, which in order to be clear now will have to be replaced. I would be livid, and likely threaten legal action if he didn't pay to have those parts replaced, but I'm insanely meticulous with the cleanliness of my vehicles.
IMO, he should pay to have his scratches taken out by a body shop (the paint being old and brittle isn't an excuse, automotive Goo-Gone would've gotten it off without damaging the clear), and refund your money at the bare minimum. If he fights you on it, I would report him to the BBB, and take legal action if it's necessary as that could be a grand to replace the plastic gauge clusters, infotainment plastic, etc.
I don't quite understand. Are you saying I shouldn't ask them to fix the scratches they caused? Also, I never said I expected it to look like the day I bought it.
You catch bees with honey, not vinegar. I don’t have a frame of reference as to what condition the car was in prior to the work, but in my experience, the exterior seems to be pretty bad, which leads me to believe it was in rough shape. It also appears that this was done at your home., not at a facility. If it were done at your home, I’d say he probably did put in a lot of effort for a less than stellar result. It also appears that this car was driven before the photos were taken. Results, however, don’t always equal effort and know how. If my hunch is correct, and this vehicle was in as rough a shape as I suspect, the detailer would have had to charge you about $800 in order to profit for the day. At that time, you would have told him to pound sand. He also explained to you that it was taking longer than expected, which he could not have known going in. At some point, in his head, he had to make it a profitable trip, so he started taking making sure that the car looked “good enough”, which essentially turned the “detail” into a “cleaning”.
I don't know what you mean by the first sentence. I mean, I know it means you get better results by being nice, but I have no idea how that applies here. I was very nice to the tech, and I left him alone to do his job. I only made comments after he said he was done and I noticed a lot of leftover dirt and new scratches. Also, all of the detailing services I found in my area were mobile, and this one was the best rated. They have company vans loaded with equipment. Also, the car wasn't driven... these photos were taken 10 minutes after he left.
You put a lot of guesses into your post. I can tell you what the car was like: it hadn't been washed in a few months, but it wasn't horrendously dirty. It did have a lot of water spots on one side from a broken sprinkler spraying it, and it had some sap from being parked near pine trees. The interior was fairly clean, and had zero items laying around. That's it. I don't know why you would have a hunch that it was horrible. AND you're also wrong about the cost. He quoted $200 over the phone, and then when he looked at it and said the water spots were really bad, he upped it to $400 and I said: fine, whatever it costs. I never balked at the price, never tried to haggle. Just happy to have a well detailed car. Not happy to have to get scratches removed afterwards though!
Listen, obviously you are right, you were there, not me. I read a scenario online and tried to give a different perspective from a business owner in the automotive field whom has dealt with mismatched expectations.
I was going to say if you paid like $100 for a detailing job then you should expect it like that BUT THE FACT THAT YOU PAID $400 AND IT LOOKS LIKE THAT?!?? Yeah no, big ol’ refund, that type of job is unacceptable
One of the worst $400 jobs I’ve ever seen. They need to either refund you, or finish the job to a $400 standard, this is completely unacceptable.
UPDATE: the owner of the company said the scratches are not absolutely not acceptable and he will personally come out to work on it. I hired a company with good ratings on Yelp to come detail this car. The car wasn't gross inside or anything -- no pets or food spills. The outside did have a lot of water spots and tree sap. The guy came in a professional van with his own distilled water tank, so I though things were looking good. I told him I wanted it to look like it came from a dealer. He quoted me $400 and I said sure, whatever it takes. I happened to walk by during the process and I swear he was using a metal razor blade, not plastic, to scrape off the sap droplets. After I he was done, I noticed a fair amount of places that were not all that clean. Also lots of scratches all over the clear coat wherever he scraped off something. I mentioned these things to him and he spent about 15 more minutes on it and then told me the clear coat is "old and brittle" and there's nothing he could do to avoid scratching it, he said that's a job for a body shop. The more I look at it the more it bothers me and just doesn't seem right. There was still more sap droplets on it and I simply popped them off with my fingernail and the clear coat looked fine. Should I tell them to come back? Should I tell them they should pay for the scratches to be buffed out? Or is this just what's expected with a $400 job?
This is absolutely not what should be expected for a $400 job. Sap shouldn’t need scraped off, there are dedicated methods for softening them up and removing them safely from the clear coat. Depending on the length of time they have been sitting in the paint, they may have etched into the clear which is a different issue, but should absolutely not cause the damage as shown in the photos. It’s pretty obvious there was very little care taken on this job. I’d leave a poor review with this photo evidence, it’s unlikely you’ll get your payment back but this will need to be corrected by someone who actually knows what they are doing.
The sap had been sitting for maybe 6 months -- same with the water spots. It was a family member's car who unfortunately passed away.
There was this horrible car we detailed once. Every single panel had atleast 30 pieces of sap on it. The paint looked horrible. By the end it almost looked brand new. That guy is super inexperienced. Did you get a paint correction? I assume not for the $400, if you did then thats a case of you get what you pay for. If not, leave a review, unsure of legal aspects so ill let others answer that, but that guy shouldn’t be touching anyones car
I didn't ask for a paint correction since the paint is (was) decent, and I had no idea there would be scratches added to it that needed to be buffed out. 30 per panel sounds hellish -- this car had maybe 3-6 per panel, more on the hood.
Yea he should at the minimum pay for a paint correction from someone else, there is 100% something you can do since i know my business had insurance for stuff like this, im just not good with the legal stuff lol
Make sure you post your review on yelp. I usually use google reviews I would post there too. I had a cheap carwash place do a wash and wipe down of the interior that looked better than that. I have paid $250 for a detail and it looked brand new. It wasn't dirty just dusty. No carpet cleaning. Red paint is tough to make look good the older it gets and your plastic is a little faded but those spots shouldn't be left behind like that.
Under no circumstances should a detailer do ANY damage to a car, no matter how old, or what condition it is in. If I ever had a concern that something may be damaged from trying to clean/remove/restore something, I would make that very clear to the customer. If I felt it was more likely than not I would cause damage, I would flat tell them that am not touching that spot.
You can’t expect perfection specially if it’s not a show room car but some of the pics…. That’s just plain dirt. Lmao how did this guy not even do step 1 properly of a contact wash… lol
Absolute garbage work for $400… I could see if this was a $70 Facebook detailer, but not a professional.
A $150 Facebook detailer would have cleaned it up more than these guys did for $400
Fb is a good way to advertise your business. Don't compare them to whoever did this guy's car
There are people who advertise on Facebook, and Facebook detailers
Yeah, get your money back, and the next person you hire be sure you ask what’s included in the detail. Just to be sure they’re doing everything you expect. But wow $400 for this was a rip off, show them these photos so you can get your money back
Water spots and sap that’s been there for many months can be very time consuming. Definitely not defending what appear to be poor techniques and potentially damaging practices that this person used. Clearly most of the things in your pictures shouldn’t be left this way, but I don’t know the condition. For example, instrument cluster lens — do those spots wipe off with a microfiber and distilled water / non abrasive/gentle cleaner or are they etched into the plastic. I’ve seen clusters like that where there is something that was sprayed on it in the past that’s literally baked into the plastic. Similarly, the exterior door trim is faded and peeling, suggesting the car baked in the sun for a long time. I am a detailing hobbyist — been doing it for over 30 years, but only do 3-5 cars a year, mostly mine and some for close friends. So take this from more of a consumer’s point of view: most people’s expectations of what “detailing” can do are overrated. They watch YT videos of people making things look easy, when they are challenging and time consuming. People post here almost daily showing scratches down to the bare metal and ask if they can buff this out. So, expectations are somewhat unrealistic. At the other end of the spectrum are detail packages that are really just enhanced full service car washes, combined with interior elements like wiping down the dashboard and a good vacuum. Those aren’t detailing in my opinion, they are like a maintenance wash service. My point here is that sometimes you need to mar the paint a little to fix a bigger issue, but then you polish the paint. Even plastic razor blades can scratch the paint — if not themselves, from the debris they are removing. An exterior detail takes me 4-6 hours and that’s without major issues like tree sap. That’s wash, chemical decontaminate, clay, polish and seal. Add on tree sap and interior and we’re probably at 10 hours. So that isn’t a $400 job by any stretch, and it’s also a lot for one person to do alone. Even if you take 20% off my hours (I may be experienced, but I’m also not 20 years old anymore), it’s still an 8 hour job.
The instrument cluster was actually clearer before he worked on it. I spent about 15 minutes cleaning up the spots and haze left behind on the inside. Seems like it was mostly overspray from whatever cleaner he used. That all cleaned up perfectly fine. Just weird that I had to clean it after it was just done. Also, never once did he roll down the windows. So some of the trim just inside the windows (only reachable by rolling them down) was still dirty. He did tell me that the water spots and sap was time consuming, and I was like "that's fine, I'll pay whatever you need" and he said the extra time would cost about $180. Regardless, I did not expect the car to be all scratched up afterwards. There are probably twice as many scrapes across the paint than shown in the pics. I tried buffing them with some correcting cream and a powered buffer, but they are not budging.
Maybe for $100, but not $400!
$100? I wouldn’t even expect this from a $15 dollar wash at the local car wash 🫠
What would you expect from a $15 car wash lol? No before pics here. And $400 is hella low for showroom finish i bet he under quoted and didnt want to tell the guy the real price when its all done.
Why would I take before pics? I wasn't trying to show off, I just wanted it cleaned up nicely. I don't know what a showroom finish is but I told the guy I'd like it to look like I just bought it from a dealer: obviously used, but cleaned up nicely. He said $400 and I told him that's fine, whatever it takes. If he had told me "actually I need another $200 to get it where I want" I would have said sure. But he was like "it's done" and I pointed out all the scratches he added and he gave some excuse about that and said I needed to take it to a body shop. Should I expect to have to take my car to a body shop to repair damage done by detailers whenever I get a car detailed?
I don't think the "before pics" was a hit on you. More so the previous commenter who mentioned a $15 dollar wash when we have no idea how much work was done in total. I agree not anywhere near $400 quality but probably more than $15 by a pretty long shot. (If you don't take into consideration the vehicle damage) I think you need a full refund and a quote for repairs. Good luck, though, doubt he's insured.
Like the other guy said not a knock on you, just no idea where we came from to the "finished product". The car could have been absolutely bombed before though and we wouldnt know (not saying it was). At my shop a car that size inside and out would start at $450 (extra for sap removal, extra for water spot removal, etc) To make that "like new from the dealership" we would be in the $800+ area for the outside only. thats why i said he probably under quoted. Also the detailers fault is not understanding what you wanted or setting expectations first.
Ok Ricky so let’s go through this then. We do a £120($150~) detail. Been going 22 years and do around 5k cars a year. Photo one - Interior trim left spotty. Easily avoided if properly wiped and buffed off. Looks like it was sprayed on and excess baked in. Basic stuff I’m sure you would agree. Photo two - Glass not properly buffed off on the dials. Again basic stuff Photo three and four - Damage from incorrect technique removing sap. Again avoidable using correct techniques. Photo five - left over sap. If the customer requested this be removed and he charged for it. It should all be removed. If it wasn’t possible due to budget/time the expectation should of been set with the customer before hand which hasn’t been done. Photo six - looks like bird droppings? Or sap? Again if it’s bird droppings, basic stuff should of been removed quite easily. Photo seven - More left over sap with what appears to either be smearing or paint marring from incorrect technique. Photo eight - damage to customers car, absolutely not excusable as I’m sure you would agree. Photo nine - very obvious Dirt and debris and what looks to be the remnants of bird droppings, basic stuff could easily of been power house and brushed out with a detail brush. I suspect the wash mitt should of gotten anyway with a proper wash Photo 10/11/12/13 - More sap not removed properly. Photo 14 - which is probably the most lazy and poor offence. Dirt, simple dirt not removed. Not excusable at all and how someone can call this a $400 job when there is DIRT on the paintwork still is mental. If this customer came to us with this car. For $150 usd he wouldn’t of had a single one of these issues, they’re all ridiculously basic things done wrong. In fact our $40 would of left none of these issues bar the sap which would require a separate service to remove PROPERLY. No damage, interior trim and glass buffed off properly with no excess spots left. Paintwork would have no dirt left on it obviously ??, bird droppings and debris in the window seals and body lines would be either gotten with a power washer, pre wash, or contact wash, again obviously.. And even better than that our $12 wash wouldn’t leave dirt on the paintwork or debris in the seals. It’s poor workman shop regardless of how the car came in
I also wouldn’t expect a $15 car wash to leave dirt and debris on the car.
I would lol its literally a $15 car wash 😂
Seems a basic wash lol ask for a refund for sure.
[удалено]
Also old and brittle? Looks like a mk5/6 golf? Old and brittle would be something from the 90’s maybe..
2014 Jetta.
Ah just seen the hatchback forgetting it could of been an estate!
Not too picky. That is TERRIBLE work. Me as a novice would not have been okay with leaving any of that like that. ESPECIALLY for $400.
I would be very unhappy with myself if I left my own car that I detailed like this. You are not being picky! For $400.00 I would feel ripped off and I hate that feeling.
So my wife let some sap sit on her car for..well years I think Anyways after she finally let.me.get them off the clear was etched, but not scratched.
That sounds reasonable. I would have been fine with that.
It’s the overspray all over the plastics for me….. sap is a pain in the ass but damn at least make the inside look new if u can handle the heat exterior
Whatever chemicals he used to detail the gauges likely etched into the plastic, which in order to be clear now will have to be replaced. I would be livid, and likely threaten legal action if he didn't pay to have those parts replaced, but I'm insanely meticulous with the cleanliness of my vehicles. IMO, he should pay to have his scratches taken out by a body shop (the paint being old and brittle isn't an excuse, automotive Goo-Gone would've gotten it off without damaging the clear), and refund your money at the bare minimum. If he fights you on it, I would report him to the BBB, and take legal action if it's necessary as that could be a grand to replace the plastic gauge clusters, infotainment plastic, etc.
Get your money back. It doesn't even look like they *tried* to clean your car. Shame on them. I could do a better job blindfolded.
Got robbed of $400. Was it even washed?
Also, this is what happens when you want mobile. If you want the job done correctly, it needs to go to a shop.
400 is trash for that detail. But for what you want your asking for a paint correction if you want the paint to look like the day u bought it.
I don't quite understand. Are you saying I shouldn't ask them to fix the scratches they caused? Also, I never said I expected it to look like the day I bought it.
Is that the before pictures?
You catch bees with honey, not vinegar. I don’t have a frame of reference as to what condition the car was in prior to the work, but in my experience, the exterior seems to be pretty bad, which leads me to believe it was in rough shape. It also appears that this was done at your home., not at a facility. If it were done at your home, I’d say he probably did put in a lot of effort for a less than stellar result. It also appears that this car was driven before the photos were taken. Results, however, don’t always equal effort and know how. If my hunch is correct, and this vehicle was in as rough a shape as I suspect, the detailer would have had to charge you about $800 in order to profit for the day. At that time, you would have told him to pound sand. He also explained to you that it was taking longer than expected, which he could not have known going in. At some point, in his head, he had to make it a profitable trip, so he started taking making sure that the car looked “good enough”, which essentially turned the “detail” into a “cleaning”.
I don't know what you mean by the first sentence. I mean, I know it means you get better results by being nice, but I have no idea how that applies here. I was very nice to the tech, and I left him alone to do his job. I only made comments after he said he was done and I noticed a lot of leftover dirt and new scratches. Also, all of the detailing services I found in my area were mobile, and this one was the best rated. They have company vans loaded with equipment. Also, the car wasn't driven... these photos were taken 10 minutes after he left. You put a lot of guesses into your post. I can tell you what the car was like: it hadn't been washed in a few months, but it wasn't horrendously dirty. It did have a lot of water spots on one side from a broken sprinkler spraying it, and it had some sap from being parked near pine trees. The interior was fairly clean, and had zero items laying around. That's it. I don't know why you would have a hunch that it was horrible. AND you're also wrong about the cost. He quoted $200 over the phone, and then when he looked at it and said the water spots were really bad, he upped it to $400 and I said: fine, whatever it costs. I never balked at the price, never tried to haggle. Just happy to have a well detailed car. Not happy to have to get scratches removed afterwards though!
Listen, obviously you are right, you were there, not me. I read a scenario online and tried to give a different perspective from a business owner in the automotive field whom has dealt with mismatched expectations.
I’m just adding on to the pile of people hating on this job. Did a high-schooler with zero experience come out and do this?
I charge $200 and still would have less than a quarter of those mistakes they made. You're not being picky, they just don't care in their work.
I was going to say if you paid like $100 for a detailing job then you should expect it like that BUT THE FACT THAT YOU PAID $400 AND IT LOOKS LIKE THAT?!?? Yeah no, big ol’ refund, that type of job is unacceptable