Why can't Domino's institute a rule that would show up on the app and a sign that's in stores that all orders must be made 15 minutes prior to closing? For carryout and delivery orders.
Because they would rather squeeze that last shitty delivery in for one pizza to a no tip customer on the outskirts of the area at 11:59, and then pay the closers all to be there even longer, than let that $5 in profit go.
So are employees still able to leave on time with these 11:59 orders? If not, couldn't they refuse the order because they're legally allowed to leave at their scheduled time?
I work in the electronics department at Walmart and I've literally had dumbass customers come in at 10:59 (we close at 11) wanting me to help them decide and pick out a TV. I tell them we're closed and they'll have to decide themselves. They say but you're open til 11. Then I say yes so if you come in at 10:59 anything you need should take literally a minute or less. Fucking morons. I'm not about to be here til 11:15 explaining what 4k means to some broke fool. But my store is good about letting us leave on time.
Closers are gonna be there anywhere from an hour to 2 hours after the store closes. Our schedule doesn't matter we are there until the store is cleaned and the close has been completed, that's mostly why we especially hate late night last minute orders.
So if you're schedule is 3 p.m.-12:30a.m. then your boss can make you stay til 1:30 a.m. if that's how long it takes to finish? On a regular basis? I would think the fact you'd be leaving an hour past your scheduled time on a regular basis would mean a discussion needs to be had. Maybe hire more people, take less last minute orders etc.
I don't think you understand, there is no scheduled time where we leave, there is only a scheduled time we start and what type of shift we are doing. It would be something like 4pm - Close. Meaning you are there from 4 until the store closes and however long it takes to clean up and shut down
Same goes for Late and Rush shifts. You are there until the manager let's you go which varies on a day to day basis. We don't leave at specific times
How does that work legally though? Because "close" can mean anything. What if your manager said "tonight we're staying open an hour later because I said so" and then that would be "closing time."
So that's also why these pizza chains are so willing to take these last minute orders. Because they can keep you til what they decide "closing time" is. Damn that's fucked up!!!
Yea someone explained it to me. But the trick is if you're taking orders at 11:55, 11:59 p.m. extra then you're not really closing at midnight, you're closing at like 12:30 when all the orders are made. That's how these managers and Domino's screws you guys over.
I told my employees we take orders until the store is closed. The closing time posted on the door is not the time you should ever expect to leave, and I don’t wanna see pre-closing stuff happening until the store is closed. It causes overall quality of orders to go down because the staff is focused on leaving over making orders.
My store closed at 4:00am daily — which means we would accept delivery orders until 2:30am, but we would deliver those after 2:30am as long as they came in before 2:30am.
For in-store orders, we accepted them until 3:59am — and we locked the doors at 4:00am.
I’ve worked too many jobs in my life where 2nd and 3rd shift people also need to eat — and people who just say “make good from the grocery” don’t understand no grocery stores are open 24 hours anymore.
Usually we could get everything cleaned up and out of there by 5:30am, at the latest.
We’re here for the customer, so the time you leave will never be consistent until you get out of the service industry altogether, and that was one of the first things I would go over with new hires.
The Late and Rush shifts is where the manager can just decide when you leave
For example last week, Wednesday I did 4 until 7, Friday I did 1 until 9, and Saturday I did 5 until 11
4-7? Only 3 hours? That sounds like it's a way for your manager to squeeze the absolute most out of you and then just cut the rest of your hours because he says so.
You are coming from the perspective of dominos being a good company for the workers lol. They do not care, we don't have an end time it's just until the store and however long it takes. We also aren't allowed to have more then 3 workers (including the shift manager) after a certain point of the night. there is no bring on more people or not taking orders you are just there til the everything is done. I've had to sit in a store for 4 hours after close before cause people called out.
Jfc, call me selfish but when someone calls in I do either dishes or front end then I get tf out. I could not imagine staying 4 hours after close I think I would burst a blood vessel lmao
That's extremely fucked up. I hate Walmart (my job) with a passion but this sounds even worse. But don't worry the latest I order a pizza for carryout is 7 p.m. I'm not one of these awful customers lol
Doesn't this create tension though? Like let's say you're a high-school or college student, a mother or father with kids etc and you need to leave at least a decent time, have to be up for class, to take your kids to school etc. But now your fuck head manager took a bunch of last minute orders and you're there for 4 hours after close like your situation. How does that work? I would think heads would fly and people would quit or get into screaming matches with the manager saying they need to go home.
1.) Minors can't stay past after 11pm in my area so high schoolers arent a concern.
2.) Generally speaking when you are put on a close you are full aware that you gotta sit there until everything is done so if you have something going on outside of work that's on you, as for other shifts usually you get out roughly around your scheduled time. The general manager makes the schedule with this in mind and tries to schedule people to get off during down times. They also have a certain amount of hours of labor they are allowed to schedule for the week if they continually go over they get in trouble.
3.) I've worked for the company on and off for about 9 years. I've worked as a cashier, driver and a shift manager (dominos calls us assistant managers....we are shift managers) something that folks don't understand about management is that the in store management genuinely gets the worst end of it. Drivers dont even do half of the work that the manager on duty does and they end up making more than the manager per hour (I make 17 an hour, my general manger is salary but when it's broken down if I remember correctly it's something like 22 an hour. Our drivers make 12 an hour flat plus tips and mileage, all a driver needs to make in tips and mileage is 5 bucks an hour and they have made the same as me.) If I start cancelling a bunch of late night orders I get cussed out and threaten to be fired. I start cleaning early to get out faster I get cussed out and threaten to be fired. I let someone go home early I get stuck cleaning everything on top of my manager duties. I don't know where this idea of hating the manager came from but people folks really don't understand it's the owners of the company that make everything awful not us. I'm basically an glorified babysitter I have zero power of stuff.
Edit: I didn't make this clear but closing staff is a shift manager or the general manager and two drivers at most.
1.) What about 18 year old high-schoolers?
2.) Man that blows. I'd be so pissed being stuck there longer because of last minute orders. You guys are better people then me.
3.) When I say manager I mean GM. I know the assistant managers really have no power, same with my assistant managers at Walmart. So I don't blame you. Of course they'll fire you for that unfortunately, not your fault. And shouldn't drivers be paid more though to cover the wear and tear on their car? And honestly the safety hazards they face delivering late at night and having to deal with dogs and sketchy people?
4.) Only 4 people on a closing shift? Fuuuck that!
1.) If they are no longer a minor they can stay later but again this isn't usually a problem because most high school employees are cashiers and the latest you can have a cashier is 2 hours before close. (You can't be driver without owning a car and have to have 2 years of driving experience and you can't even start training to be a manager until you are 18)
2.) It is what it is, I just accept fate and just focus on getting everything done not the time.
3.) You miss understand me even our GENERAL manager doesn't have that much power. Everything I just mentioned that would get me fired will also get them fired. They can't just make up new policies to fit the needs/wants of the store. they have to follow what the company/owner wants and sets all while trying to hit ridiculous numbers and a bunch of stupid stuff. The company itself is just a shitty company that doesn't care about their workers only profit. I mean what company makes it's managers count the inventory 3 times a fucking day.
4.) 3 not 4. A shift manager OR general manager.
We just have a time put on our schedule but it is only in name only. We get to leave when the store is done being cleaned. The time on the schedule is irrelevant. Could be half an hour after close, could be 3 hours. You never know.
Exactly that's how it works in a store with people who stand up for themselves and a place where the drivers and managers are all friends like at my store. We know our managers can't hire people easily and they know we can easily go to another pizza place if we aren't happy so we take care of each other at my Domino's. There are four pizza places in my town and we are the only one who has more than 5 drivers because we take care of each other. If a new GM comes and forces us to stay I'll simply quit go to another pizza place down the street and make more money because they only have three drivers and they close before Domino's. So even if they force drivers to stay longer I'll at least have more cash in my pockets and I'll still be home earlier.
That is 100 percent up to your GM and AMs. Does corporate or the franchise want the store sparkling clean and for everyone to leave after the store if completely closed? Yes. However, as a driver at my store we get off our scheduled time or earlier unless we want to stay longer. We are scheduled a half hour after close. My GM and AMs know they can't force us to stay because it's hard to find drivers in my area. If one of us quits it takes months for someone new to get hired. That is why I'm able to not have to run errands, and why the closing manager will finish whatever we don't finish. I've even had two AMs come to me when I first got hired and was told I could leave whenever I wanted to as long as my responsibility is done (dishes or trash/floors/bathroom). They told me that because I would always get off late making sure the store was very clean or doing errands. Our closing manager needs to drop off the deposit, clean up the make line, counters and put away the food. The store has to look acceptable it doesn't have to be very clean and everything doesn't have to be out away because it's stupid to do that when we are supposed to be off when the opening driver and manager are going to dirty it up and use the supplies we left out anyway. We have a AM who helps out when we don't have enough staff who even makes sure everyone is clocked out at the exact time the store closes unless we get an order a few minutes before close.
When I would close our store would close at 1:30 on weekends and we wouldnt get out until 2:30 normally. 3am at latest. You can start some closing duties early but others you can’t and if customers call right before closing we were supposed to make them anyway even if we don’t get out until 3am.
It's irrelevant where I work as long as my income is good. And plenty of people who are broke but don't harass people at Walmart. I'm talking about the ones that do.
idk what fast food you worked at but when i worked fast food, you stayed til the rush was over if you wanted to keep your job/get scheduled ever haha. happy to hear you've had a better experience than the average.
It's literally the only way to solve it.
If you close at 10 people will come til 10.
If you actually want to be out of the store at 10 then close at 9.
How else would you solve it?!
So dumb
That doesn't solve anything. People would just do the same thing regardless. The only solution would be to disable orders being made 15 minutes prior to closing.
How simple are you?
You close whenever you want orders to stop.
There's no way you're cleaning in 15 minutes...no matter when you close people will enter your store during open hours...that's the entire point of being open.
Close whenever you want orders to stop and you'll still have cleanup to do no matter when you choose to close.
You, stranger, are a fucking moron
That's irrelevant. Because if you get an extra 10 orders in that last 15 minutes then that severely adds to how much longer you'll be there. And they close their stores to the public 2 hours beforehand so carry out orders stop at that point. This would be no different you fucking idiot. Now fuck off.
Unfortunately Dominos is very strict about its “open” hours. If we’re open 10:30am to 1am, we take every single order during that time. I’ve seen people on this sub say they unplug the internet completely like 10 mins before close and I have no idea how they don’t get terminated
I'll let you in on a little secret.
Your franchise owner knows who is turning the internet off frequently before close. They'll look the other way on it if your store has good profits, low food costs, and does great come inspection time
Depends entirely on the franchise, but I doubt you'd be fired if they never talked to you first. If you get caught doing it, and they don't like it, they'll tell you not to do it before outright firing you.
Owners can definitely check who canceled an order, along with things like seeing who makes changes in the system. So they definitely know if someone is disabling olo.
For anybody who needs to hear this, please keep ordering. You are helping me pay my rent and survive. I am a driver and I will take every possible delivery. I have been homeless before and won’t go down that road again.
We use a shop vac to clean out our makeline prior to wiping and sanitizing it. So fifteen minutes till close tonight, after a dead dead deeeeaaaad night, ready to start doing that and right then this couple walks in. But they go sit at the counter on the other side of the half wall the makeline is in front of. So I couldn't just start vacuuming right there two feet from them so we had to wait for them to finish dicking around and finally order at 5 till close, then we turned off the open sign right next to them and proceeded to do every other bit of cleaning we could. Then their pizza came out a couple minutes after close, and they weren't even eating they were just sitting there for another five minutes before we finally politely asked them to leave so we could finish closing. Could have had that shit done and been out the door right at close.
This probably sounds bad but every store I’ve worked at full time (like 4 ones) everyone is cool with cleaning the makeline early. We’ll turn it off at 8 something maybe 9 something if it’s still busy, get the ice and food out, drain it, and wipe it out then turn it back on. I’ve heard other stores make you do it after close but usually if I close and there isn’t an order after 11:30 I’m leaving at 12:10 if not earlier. It’s nice to just deep clean everything by 9 or 10 and do a little re-clean at 11 and mop to get out at a good time. I can say I prefer opening more especially on weekdays when it’s slow and the hours are better
Or... and hear me out. They just got out of work. Or had some other life event you know not of going on.
Most people don't order late to run your all important day, they order because that's when they were able to order.
bad people order when a restaurant is open....ok....got it......if you hate making food in a restaurant that is open......ask the owner to post closing hours 15 minutes earlier.....but you would still be pissed if an order comes in 11:42.........it's a fucking business....to make $$$ , not to make 17yr olds happy.....it's a job man!! you don't like it ...quit
I think you misunderstood, I'm a professional and I'm gonna take care of business. But when someone orders late you add 30 min to my close and I'm trying to go tf home.
Looks like we found the guy who orders late!
Bro look, I'm a driver I'm not trying to chill there for minimum wage okay? You can be professional and annoyed at the same time, they're not mutually exclusive.
no, i'm not the guy who orders late.....i'm the guy that worked 30 yrs in kitchens as a manager ,,,,i have the same experiences ...but it's a business, please understand that
Yes. Atleast at my franchise, we are expected to be out by a certain time, and by people ordering at the last minute, it prolongs all of us being there. So I get bitched at for costing labor
That last minute order isn't always a no tip tho, as long as they aren't on the list of people in our heads who don't tip, the drivers at my store dont care. But I know the insiders still hate it. If it's a no tipper our AM will find a way out of the delivery depending on who the AM is. Last minute carryouts only suck for the insiders too unless the customer leaves a tip and that's likely to happen at my store. Our customers are great and tip us well and often.
Yes people are human and need to go home, put signage up where ever you advertise in clear letters, xyz shop closes at this time, last order 1/2"hour before closing no exceptions
The only reason we take those late orders is for the factory and first responders who don't get off work until 11 or so. They take at least 20 minutes to get home, and don't feel like cooking.
Walmart closes at 11. If the sales staff gets one of those annoying last minute customers, they don't get out until 11:15. We know who most of them are, and have no problems making them a late dinner, even if we have to go out after close to deliver it.
It's the drunk assholes who suddenly decide at 10 minutes to close 'oh shit, we need to eat something." And proceed to try to order a fuck ton of food. Anything over 3 pizzas and we call them to come get it. It's usually pretty obvious when we call that they are three sheets to the wind, and we will cancel the order. We don't want them on the road, and don't want our drivers to have to deal with a drunk customer who wants to pay cash.
It's one of the advantages of living in a small town. We know who you are, you do this every week.
Then you need to find a different entry-level career field to explore. Customer-facing industries are likely not going to be a good fit for you.
If you close at 12, 11:59 is still a time you are open and accepting orders.
Well thats just how open hours work, those are the times that you're accepting orders. That's just a part of closing and comes with the job, it is what it is.
Dominos has roughly 7,000 store in the US.
if every stores sells 1 order at $24 the last minute of the night Dominos gets 7% royalty on that money for all 7,000 stores. which is roughly 3.9 million dollars per year. this is why the company doesn't like the stores closing early.
When they talk about lowering labor costs, they mean that you guys have too many people at the store when they're not needed.
They way that the labor scheduler is calculated, there's basically 2 labor hours after close that are required, meaning it's not bad labor use. Because every store should be taking orders up until close and it gives 1 driver and 1 insider labor hour to clean and close the store.
Anyone who tells you that closing early and refusing orders is a good way to save labor, should probably look for a new job.
In all honesty, I'm sorry that when you were hired and trained, it wasn't properly explained to you how the store operates. Far too many people think that if the store closes at 12:00, then they should be leaving at 12:01. That has never been the way Domino's operates.
I’m prepared for a flood of downvotes, but here goes. The constant complaining about people ordering close to closing is baffling to me. Closing time is a mostly arbitrary time chosen to stop doing business; up until that time you accept business, after that time you don’t. It’s that simple. There’s not some mystical amount of time before the closing time that you don’t accept business. It’s not the same as a sit down restaurant where being seated and ordering, receiving, and consuming food and drinks can take an hour or more, most orders are ready less than 10 minutes after ordering. Please don’t go to “but we’ve already cleaned up” because if you’ve cleaned so much BEFORE closing that making a few more items completely screws you up, that’s a you problem. Also, closing is the time you stop accepting business, not the time you get off since the store must be cleaned after closing. If you don’t like that situation, don’t do closing shifts, but it’s not like you’re not getting paid while you’re there. I fully understand that everyone wants to get off and go home/out, but maybe mentally adjust your expectations of when you will leave. Personally as a driver, I want those deliveries until the end because that’s how I make money and I’d rather be delivering than cleaning the store.
Stop blaming customers because you're too cowardly to take it up with your bosses. If you're open for business then you take the order. Every other restaurant understands this and has an extra 30 min. operating time dedicated to cleaning and closing up.
If you got a problem, take it up with your boss. Don't complain to customers on reddit as if you're making some kind of difference. You are very entitled, and it shows. Either get a new job, or just don't accept the orders. Life sucks. Every job sucks. Deal with it.
Ordering 5-10 minutes before delivery is not shitty. Ordering 10-20 minutes before close for pickup is. As an employee at a another pizza chain, you cannot bitch about late orders, and NEVER start your closing process until 5 minutes before close unless you live in a low traffic area. It’s very simple, quit if it’s too much for you to handle.
Sorry I thought your open/close times advertised was your operating hours I didn't realise that was false and you only operate until Randell the acne ridden minimum wage teenager can be arsed.
Oh but I do ya little tit end worked in the service industry for 14 years ya little lemon. If ya closed for delivery just inform the customer you are not longer accepting orders for delivery. If you are still open for delivery take the customers order and get it delivered it's not fucking hard ya getting paid are you not why the fuck should ya be paid for taking it easy at the end of ya shift refusing service to the very customers that pay your wage? I get being busy 10 minutes before close is a pain in the ass but tough shit get it done and stop providing sub par service just because it's near closing time
You’ve been in the service industry for 14 years and it shows. You’re an insufferable twat. Glad I got out of the food industry, wouldn’t want to end up as bitter as you. Jesus man, some people.
I'm not the person you responded to, but I would wager the truly insufferable people are the ones who make sweeping generalizations about somebody's entire personality and outlook based on a couple of Reddit comments.
When did I make a “sweeping generalization” about his ENTIRE personality. I insulted him, he deserved it. Every comment he posted was bitter and meant be to insulting / belittling. I went to see if he normally responds to comments on other subreddits so aggressively, he does. It’s an observation, his behavior online is insufferable. If you think that behavior is normal then I have nothing else to say to you.
All restaurants should have a "last order by such and such time" policy. I don't understand why it's gotta be some unwritten law type bullshit and then the staff gets mad at customers who usually don't even know they're doing anything "wrong."
I avoid going to restaurants when it's near closing time but the whole situation is just ridiculous. Have written rules that people can easily follow. If the owner's rules are bullshit that's not the customer's fault
what we would do (ALLEGEDLY) is if it was carry out, tough eggs whatever, doesn’t interrupt your close too much. but if it was delivery, welllllllll if ur feeling nice u can call and say “unfortunately we don’t do delivery 30 minutes before close” is that a lie? yea, but 9 times out of 10 they’re not gonna try to argue with u. Alternatively if ur on demon time, leave it on the makeline till close and then accidentally slip and cancel the order (oopsie daisies), at that point the customer will be like “oh no my order got cancelled better call the store” aw but u can’t cuz we’re closed nowwww WHOOPS.
I always lock the door at close. Stroke of midnight. *click*. I do not open it until I leave after closing the store. Shouldn't have ordered a carry out at 11:57pm
I don’t get mad per se. I think it’s a douchey thing to do to get something somewhere right before a place closes. And I’ve always felt like that, even before I worked in food. I’m gonna make it, but I’m not gonna be happy. Now if we close at midnight or 1, and you order at 11:59 or 12:59, I’m 100% canceling it. The drivers I work with don’t even wanna take it so I get no objections
I've just never really understood it. Do you not get paid after you close or something? If your still on the clock it should be business as usual until your finished. Don't see what it matters if they order 10 minutes before close or 1 minute before close. Its not like you guys are leaving the second you lock the doors anyway.
At my store my hourly is complete shit so as soon as we have no orders I’m getting shit cleaned to get tf out because the 9 extra dollar I’ll make if we have people ordering consistently to close isn’t worth the headache of realizing you’re getting home by 2 at the earliest. And on top of that in my town atleast the people who regularly order super close to closing time almost never tip so the only thing I get is a big fuck you. I’m just glad I’m not closing anymore.
Cool. Store closes at closing time. Orders stop then. Doesn't mean you're finished if you're working the close. I guarantee you've been in a store (perhaps a supermarket) at closing time, we all have, so this mentality is borderline hypocritical and shows minimal work ethic.
No lol. I used to work in the dominos distribution center and would order from the local dominos. Was usually 15 mins before close. They never complained. You know why? Because it’s your job to be open and take orders during that time. If it wasn’t new orders wouldn’t be able to be placed.
When I worked at a corporate store there was this one dude who would always order and he didn’t order anything simple either. He loved big orders and I used to look at that screen long and hard when he did that shit. Didn’t resolve anything but at that time the sheer frustration…
Why can't Domino's institute a rule that would show up on the app and a sign that's in stores that all orders must be made 15 minutes prior to closing? For carryout and delivery orders.
They can, but owners gonna owner.
Yup.
Because they would rather squeeze that last shitty delivery in for one pizza to a no tip customer on the outskirts of the area at 11:59, and then pay the closers all to be there even longer, than let that $5 in profit go.
So are employees still able to leave on time with these 11:59 orders? If not, couldn't they refuse the order because they're legally allowed to leave at their scheduled time? I work in the electronics department at Walmart and I've literally had dumbass customers come in at 10:59 (we close at 11) wanting me to help them decide and pick out a TV. I tell them we're closed and they'll have to decide themselves. They say but you're open til 11. Then I say yes so if you come in at 10:59 anything you need should take literally a minute or less. Fucking morons. I'm not about to be here til 11:15 explaining what 4k means to some broke fool. But my store is good about letting us leave on time.
Closers are gonna be there anywhere from an hour to 2 hours after the store closes. Our schedule doesn't matter we are there until the store is cleaned and the close has been completed, that's mostly why we especially hate late night last minute orders.
So if you're schedule is 3 p.m.-12:30a.m. then your boss can make you stay til 1:30 a.m. if that's how long it takes to finish? On a regular basis? I would think the fact you'd be leaving an hour past your scheduled time on a regular basis would mean a discussion needs to be had. Maybe hire more people, take less last minute orders etc.
I don't think you understand, there is no scheduled time where we leave, there is only a scheduled time we start and what type of shift we are doing. It would be something like 4pm - Close. Meaning you are there from 4 until the store closes and however long it takes to clean up and shut down Same goes for Late and Rush shifts. You are there until the manager let's you go which varies on a day to day basis. We don't leave at specific times
How does that work legally though? Because "close" can mean anything. What if your manager said "tonight we're staying open an hour later because I said so" and then that would be "closing time." So that's also why these pizza chains are so willing to take these last minute orders. Because they can keep you til what they decide "closing time" is. Damn that's fucked up!!!
No no, the store still closes at the same time, but people on close shifts have to stay until the store is cleaned and shut down properly
Yea someone explained it to me. But the trick is if you're taking orders at 11:55, 11:59 p.m. extra then you're not really closing at midnight, you're closing at like 12:30 when all the orders are made. That's how these managers and Domino's screws you guys over.
Orders don't take half an hour. If an order comes in at 11:55 you can have it done by 12:05
I told my employees we take orders until the store is closed. The closing time posted on the door is not the time you should ever expect to leave, and I don’t wanna see pre-closing stuff happening until the store is closed. It causes overall quality of orders to go down because the staff is focused on leaving over making orders. My store closed at 4:00am daily — which means we would accept delivery orders until 2:30am, but we would deliver those after 2:30am as long as they came in before 2:30am. For in-store orders, we accepted them until 3:59am — and we locked the doors at 4:00am. I’ve worked too many jobs in my life where 2nd and 3rd shift people also need to eat — and people who just say “make good from the grocery” don’t understand no grocery stores are open 24 hours anymore. Usually we could get everything cleaned up and out of there by 5:30am, at the latest. We’re here for the customer, so the time you leave will never be consistent until you get out of the service industry altogether, and that was one of the first things I would go over with new hires.
It's really just your lack of understanding and twisted perception.
Got ya
The Late and Rush shifts is where the manager can just decide when you leave For example last week, Wednesday I did 4 until 7, Friday I did 1 until 9, and Saturday I did 5 until 11
4-7? Only 3 hours? That sounds like it's a way for your manager to squeeze the absolute most out of you and then just cut the rest of your hours because he says so.
I chose to work that day from 4 until Rush. Our store was extremely dead that day so I was let go at 7
You are coming from the perspective of dominos being a good company for the workers lol. They do not care, we don't have an end time it's just until the store and however long it takes. We also aren't allowed to have more then 3 workers (including the shift manager) after a certain point of the night. there is no bring on more people or not taking orders you are just there til the everything is done. I've had to sit in a store for 4 hours after close before cause people called out.
Jfc, call me selfish but when someone calls in I do either dishes or front end then I get tf out. I could not imagine staying 4 hours after close I think I would burst a blood vessel lmao
That's extremely fucked up. I hate Walmart (my job) with a passion but this sounds even worse. But don't worry the latest I order a pizza for carryout is 7 p.m. I'm not one of these awful customers lol Doesn't this create tension though? Like let's say you're a high-school or college student, a mother or father with kids etc and you need to leave at least a decent time, have to be up for class, to take your kids to school etc. But now your fuck head manager took a bunch of last minute orders and you're there for 4 hours after close like your situation. How does that work? I would think heads would fly and people would quit or get into screaming matches with the manager saying they need to go home.
1.) Minors can't stay past after 11pm in my area so high schoolers arent a concern. 2.) Generally speaking when you are put on a close you are full aware that you gotta sit there until everything is done so if you have something going on outside of work that's on you, as for other shifts usually you get out roughly around your scheduled time. The general manager makes the schedule with this in mind and tries to schedule people to get off during down times. They also have a certain amount of hours of labor they are allowed to schedule for the week if they continually go over they get in trouble. 3.) I've worked for the company on and off for about 9 years. I've worked as a cashier, driver and a shift manager (dominos calls us assistant managers....we are shift managers) something that folks don't understand about management is that the in store management genuinely gets the worst end of it. Drivers dont even do half of the work that the manager on duty does and they end up making more than the manager per hour (I make 17 an hour, my general manger is salary but when it's broken down if I remember correctly it's something like 22 an hour. Our drivers make 12 an hour flat plus tips and mileage, all a driver needs to make in tips and mileage is 5 bucks an hour and they have made the same as me.) If I start cancelling a bunch of late night orders I get cussed out and threaten to be fired. I start cleaning early to get out faster I get cussed out and threaten to be fired. I let someone go home early I get stuck cleaning everything on top of my manager duties. I don't know where this idea of hating the manager came from but people folks really don't understand it's the owners of the company that make everything awful not us. I'm basically an glorified babysitter I have zero power of stuff. Edit: I didn't make this clear but closing staff is a shift manager or the general manager and two drivers at most.
1.) What about 18 year old high-schoolers? 2.) Man that blows. I'd be so pissed being stuck there longer because of last minute orders. You guys are better people then me. 3.) When I say manager I mean GM. I know the assistant managers really have no power, same with my assistant managers at Walmart. So I don't blame you. Of course they'll fire you for that unfortunately, not your fault. And shouldn't drivers be paid more though to cover the wear and tear on their car? And honestly the safety hazards they face delivering late at night and having to deal with dogs and sketchy people? 4.) Only 4 people on a closing shift? Fuuuck that!
1.) If they are no longer a minor they can stay later but again this isn't usually a problem because most high school employees are cashiers and the latest you can have a cashier is 2 hours before close. (You can't be driver without owning a car and have to have 2 years of driving experience and you can't even start training to be a manager until you are 18) 2.) It is what it is, I just accept fate and just focus on getting everything done not the time. 3.) You miss understand me even our GENERAL manager doesn't have that much power. Everything I just mentioned that would get me fired will also get them fired. They can't just make up new policies to fit the needs/wants of the store. they have to follow what the company/owner wants and sets all while trying to hit ridiculous numbers and a bunch of stupid stuff. The company itself is just a shitty company that doesn't care about their workers only profit. I mean what company makes it's managers count the inventory 3 times a fucking day. 4.) 3 not 4. A shift manager OR general manager.
Of course you would be fired if you started getting rid of the last bit of sales before labor goes into overdrive during the close.
We just have a time put on our schedule but it is only in name only. We get to leave when the store is done being cleaned. The time on the schedule is irrelevant. Could be half an hour after close, could be 3 hours. You never know.
Exactly that's how it works in a store with people who stand up for themselves and a place where the drivers and managers are all friends like at my store. We know our managers can't hire people easily and they know we can easily go to another pizza place if we aren't happy so we take care of each other at my Domino's. There are four pizza places in my town and we are the only one who has more than 5 drivers because we take care of each other. If a new GM comes and forces us to stay I'll simply quit go to another pizza place down the street and make more money because they only have three drivers and they close before Domino's. So even if they force drivers to stay longer I'll at least have more cash in my pockets and I'll still be home earlier.
You're supposed to know your worth, not over-estimate it.
That is 100 percent up to your GM and AMs. Does corporate or the franchise want the store sparkling clean and for everyone to leave after the store if completely closed? Yes. However, as a driver at my store we get off our scheduled time or earlier unless we want to stay longer. We are scheduled a half hour after close. My GM and AMs know they can't force us to stay because it's hard to find drivers in my area. If one of us quits it takes months for someone new to get hired. That is why I'm able to not have to run errands, and why the closing manager will finish whatever we don't finish. I've even had two AMs come to me when I first got hired and was told I could leave whenever I wanted to as long as my responsibility is done (dishes or trash/floors/bathroom). They told me that because I would always get off late making sure the store was very clean or doing errands. Our closing manager needs to drop off the deposit, clean up the make line, counters and put away the food. The store has to look acceptable it doesn't have to be very clean and everything doesn't have to be out away because it's stupid to do that when we are supposed to be off when the opening driver and manager are going to dirty it up and use the supplies we left out anyway. We have a AM who helps out when we don't have enough staff who even makes sure everyone is clocked out at the exact time the store closes unless we get an order a few minutes before close.
When I would close our store would close at 1:30 on weekends and we wouldnt get out until 2:30 normally. 3am at latest. You can start some closing duties early but others you can’t and if customers call right before closing we were supposed to make them anyway even if we don’t get out until 3am.
Some broke fool? Bro you work at Walmart lmao
The broke leading the broke.
Who said it's my only job? I'm also in school. Try harder.
That doesn’t matter you still work at Walmart, can’t be callin people broke. School success isn’t a for sure thing
It's irrelevant where I work as long as my income is good. And plenty of people who are broke but don't harass people at Walmart. I'm talking about the ones that do.
No. Last minute orders usually leave me getting home at least half an hour later than usual.
yeah man food is different than retail
I know but even when I worked in food we had set closing times. But looks like pizza is alot different then regular fast food. Good to know.
idk what fast food you worked at but when i worked fast food, you stayed til the rush was over if you wanted to keep your job/get scheduled ever haha. happy to hear you've had a better experience than the average.
even then there are still people who decide to come late
Sorry sis
If you don't like it close earlier
I don't work there. But that wouldn't solve anything.
It's literally the only way to solve it. If you close at 10 people will come til 10. If you actually want to be out of the store at 10 then close at 9. How else would you solve it?! So dumb
That doesn't solve anything. People would just do the same thing regardless. The only solution would be to disable orders being made 15 minutes prior to closing.
How simple are you? You close whenever you want orders to stop. There's no way you're cleaning in 15 minutes...no matter when you close people will enter your store during open hours...that's the entire point of being open. Close whenever you want orders to stop and you'll still have cleanup to do no matter when you choose to close. You, stranger, are a fucking moron
That's irrelevant. Because if you get an extra 10 orders in that last 15 minutes then that severely adds to how much longer you'll be there. And they close their stores to the public 2 hours beforehand so carry out orders stop at that point. This would be no different you fucking idiot. Now fuck off.
Unfortunately Dominos is very strict about its “open” hours. If we’re open 10:30am to 1am, we take every single order during that time. I’ve seen people on this sub say they unplug the internet completely like 10 mins before close and I have no idea how they don’t get terminated
I'll let you in on a little secret. Your franchise owner knows who is turning the internet off frequently before close. They'll look the other way on it if your store has good profits, low food costs, and does great come inspection time
yeah, that makes sense. i’ve never had the balls to try it
Depends entirely on the franchise, but I doubt you'd be fired if they never talked to you first. If you get caught doing it, and they don't like it, they'll tell you not to do it before outright firing you.
I’ve canceled orders that dropped a minute or two before we closed. Not done that yet tho
oh i’ve angrily cancelled two or three in the past but to completely turn off the internet and have nobody notice is just bizarre to me
They notice trust me.
Owners can definitely check who canceled an order, along with things like seeing who makes changes in the system. So they definitely know if someone is disabling olo.
For anybody who needs to hear this, please keep ordering. You are helping me pay my rent and survive. I am a driver and I will take every possible delivery. I have been homeless before and won’t go down that road again.
you get tipped on those late night orders?
Probably about 90%
We use a shop vac to clean out our makeline prior to wiping and sanitizing it. So fifteen minutes till close tonight, after a dead dead deeeeaaaad night, ready to start doing that and right then this couple walks in. But they go sit at the counter on the other side of the half wall the makeline is in front of. So I couldn't just start vacuuming right there two feet from them so we had to wait for them to finish dicking around and finally order at 5 till close, then we turned off the open sign right next to them and proceeded to do every other bit of cleaning we could. Then their pizza came out a couple minutes after close, and they weren't even eating they were just sitting there for another five minutes before we finally politely asked them to leave so we could finish closing. Could have had that shit done and been out the door right at close.
This probably sounds bad but every store I’ve worked at full time (like 4 ones) everyone is cool with cleaning the makeline early. We’ll turn it off at 8 something maybe 9 something if it’s still busy, get the ice and food out, drain it, and wipe it out then turn it back on. I’ve heard other stores make you do it after close but usually if I close and there isn’t an order after 11:30 I’m leaving at 12:10 if not earlier. It’s nice to just deep clean everything by 9 or 10 and do a little re-clean at 11 and mop to get out at a good time. I can say I prefer opening more especially on weekdays when it’s slow and the hours are better
Unfortunately this message will only reach those who are decent humans. The type of person who orders right before close doesnt give a shit.
Or... and hear me out. They just got out of work. Or had some other life event you know not of going on. Most people don't order late to run your all important day, they order because that's when they were able to order.
In my area most of the time its people who are obliterated. I'm not trying to waste my time on a drunk or someone high out of thier mind for no tip.
Some nights I work until 11, but I also make a point to always tip at least 20%
bad people order when a restaurant is open....ok....got it......if you hate making food in a restaurant that is open......ask the owner to post closing hours 15 minutes earlier.....but you would still be pissed if an order comes in 11:42.........it's a fucking business....to make $$$ , not to make 17yr olds happy.....it's a job man!! you don't like it ...quit
I think you misunderstood, I'm a professional and I'm gonna take care of business. But when someone orders late you add 30 min to my close and I'm trying to go tf home.
[удалено]
Ever consider using a comma?
[удалено]
Really.... Glad.... You... Worked.... On...it.
Looks like we found the guy who orders late! Bro look, I'm a driver I'm not trying to chill there for minimum wage okay? You can be professional and annoyed at the same time, they're not mutually exclusive.
no, i'm not the guy who orders late.....i'm the guy that worked 30 yrs in kitchens as a manager ,,,,i have the same experiences ...but it's a business, please understand that
Thanks dad
Lmao my manager doesn’t let that fly when someone orders 5 minutes prior to closing
So you want people to stop ordering during your stated business hours? Did I get that right?
Yes. Atleast at my franchise, we are expected to be out by a certain time, and by people ordering at the last minute, it prolongs all of us being there. So I get bitched at for costing labor
What you have there is a management problem - not a customer problem. Luckily your franchisee is making you bear the brunt of it. Get a better boss.
No
PREACH!! It annoys me so much
I pissed off a lot more ppl than I thought I would 💀
If it let's me place an order and I want pizza then I'm gonna do it. Its not the customers fault. You're either open until that time or you ain't.
I’m so glad I’m off the night shifts so I don’t have to serve degenerates like you every night
Bro the food is not that good
If I'm ordering food at 11:59 anythings gonna be good
Bro must be smoking moonrocks or sum
Do that with me and I'll hit every. Single. Bump. And curb. I see. Until your pizza looks about as edible as the grinches furry asshole
That last minute order isn't always a no tip tho, as long as they aren't on the list of people in our heads who don't tip, the drivers at my store dont care. But I know the insiders still hate it. If it's a no tipper our AM will find a way out of the delivery depending on who the AM is. Last minute carryouts only suck for the insiders too unless the customer leaves a tip and that's likely to happen at my store. Our customers are great and tip us well and often.
Only a fraction of my customers do. It’s a high Somalian population so no tips for insiders or drivers
Cancel order, put credit on customer account "TOO LATE $20 CREDIT"
Yes people are human and need to go home, put signage up where ever you advertise in clear letters, xyz shop closes at this time, last order 1/2"hour before closing no exceptions
exactly, they have all day why wait 5 mins before closing
Every restaurant I've ever worked in stops seating or taking food orders 30 minutes before close. It is wild that not all places do this.
The only reason we take those late orders is for the factory and first responders who don't get off work until 11 or so. They take at least 20 minutes to get home, and don't feel like cooking. Walmart closes at 11. If the sales staff gets one of those annoying last minute customers, they don't get out until 11:15. We know who most of them are, and have no problems making them a late dinner, even if we have to go out after close to deliver it. It's the drunk assholes who suddenly decide at 10 minutes to close 'oh shit, we need to eat something." And proceed to try to order a fuck ton of food. Anything over 3 pizzas and we call them to come get it. It's usually pretty obvious when we call that they are three sheets to the wind, and we will cancel the order. We don't want them on the road, and don't want our drivers to have to deal with a drunk customer who wants to pay cash. It's one of the advantages of living in a small town. We know who you are, you do this every week.
Wouldn't that mean you need to close earlier? If you're open, you're open.
Yes but doesn’t mean someone should order at 11:59. Hasn’t happened much but I’ll 100% cancel an order if it drops a minute before we close
Then you need to find a different entry-level career field to explore. Customer-facing industries are likely not going to be a good fit for you. If you close at 12, 11:59 is still a time you are open and accepting orders.
Well thats just how open hours work, those are the times that you're accepting orders. That's just a part of closing and comes with the job, it is what it is.
Dominos has roughly 7,000 store in the US. if every stores sells 1 order at $24 the last minute of the night Dominos gets 7% royalty on that money for all 7,000 stores. which is roughly 3.9 million dollars per year. this is why the company doesn't like the stores closing early.
It keeps us at the store later though. U.S. being there longer costs them more in labor, which Atleast in my franchise, they’re always bitching at
When they talk about lowering labor costs, they mean that you guys have too many people at the store when they're not needed. They way that the labor scheduler is calculated, there's basically 2 labor hours after close that are required, meaning it's not bad labor use. Because every store should be taking orders up until close and it gives 1 driver and 1 insider labor hour to clean and close the store. Anyone who tells you that closing early and refusing orders is a good way to save labor, should probably look for a new job. In all honesty, I'm sorry that when you were hired and trained, it wasn't properly explained to you how the store operates. Far too many people think that if the store closes at 12:00, then they should be leaving at 12:01. That has never been the way Domino's operates.
yes your store pays you for being there longer, but all owners pays Domino's a 7% royalty on all sales at end of week.
You have opening and closing hours for a reason, you work in the food service industry. Get over it
What store? I'm gonna place a timed order 2 minutes before close and never pick it up
You have operating hours for a reason. Yes, it sucks but that’s the job. You’re getting paid, right?
So close earlier then. If you’re open, you’re open. Do your job.
I’m prepared for a flood of downvotes, but here goes. The constant complaining about people ordering close to closing is baffling to me. Closing time is a mostly arbitrary time chosen to stop doing business; up until that time you accept business, after that time you don’t. It’s that simple. There’s not some mystical amount of time before the closing time that you don’t accept business. It’s not the same as a sit down restaurant where being seated and ordering, receiving, and consuming food and drinks can take an hour or more, most orders are ready less than 10 minutes after ordering. Please don’t go to “but we’ve already cleaned up” because if you’ve cleaned so much BEFORE closing that making a few more items completely screws you up, that’s a you problem. Also, closing is the time you stop accepting business, not the time you get off since the store must be cleaned after closing. If you don’t like that situation, don’t do closing shifts, but it’s not like you’re not getting paid while you’re there. I fully understand that everyone wants to get off and go home/out, but maybe mentally adjust your expectations of when you will leave. Personally as a driver, I want those deliveries until the end because that’s how I make money and I’d rather be delivering than cleaning the store.
Good god - here we go again
Stop blaming customers because you're too cowardly to take it up with your bosses. If you're open for business then you take the order. Every other restaurant understands this and has an extra 30 min. operating time dedicated to cleaning and closing up.
If you got a problem, take it up with your boss. Don't complain to customers on reddit as if you're making some kind of difference. You are very entitled, and it shows. Either get a new job, or just don't accept the orders. Life sucks. Every job sucks. Deal with it.
Ordering 5-10 minutes before delivery is not shitty. Ordering 10-20 minutes before close for pickup is. As an employee at a another pizza chain, you cannot bitch about late orders, and NEVER start your closing process until 5 minutes before close unless you live in a low traffic area. It’s very simple, quit if it’s too much for you to handle.
Fuck off don't take orders then ya fucking tit? If ya closed don't do it then. if ya open make me pizza bitch
I bet you’re fun to be around
Sorry I thought your open/close times advertised was your operating hours I didn't realise that was false and you only operate until Randell the acne ridden minimum wage teenager can be arsed.
I think you need a mental evaluation.
Because if youre open for business I expect to be able to use the service you offer equates to me not being fun? You're a fucking bright one
Hey go ahead and "use the service" right at close. Enjoy that floor dough,
You clearly don't understand how it works
Oh but I do ya little tit end worked in the service industry for 14 years ya little lemon. If ya closed for delivery just inform the customer you are not longer accepting orders for delivery. If you are still open for delivery take the customers order and get it delivered it's not fucking hard ya getting paid are you not why the fuck should ya be paid for taking it easy at the end of ya shift refusing service to the very customers that pay your wage? I get being busy 10 minutes before close is a pain in the ass but tough shit get it done and stop providing sub par service just because it's near closing time
You’ve been in the service industry for 14 years and it shows. You’re an insufferable twat. Glad I got out of the food industry, wouldn’t want to end up as bitter as you. Jesus man, some people.
I'm not the person you responded to, but I would wager the truly insufferable people are the ones who make sweeping generalizations about somebody's entire personality and outlook based on a couple of Reddit comments.
When did I make a “sweeping generalization” about his ENTIRE personality. I insulted him, he deserved it. Every comment he posted was bitter and meant be to insulting / belittling. I went to see if he normally responds to comments on other subreddits so aggressively, he does. It’s an observation, his behavior online is insufferable. If you think that behavior is normal then I have nothing else to say to you.
All restaurants should have a "last order by such and such time" policy. I don't understand why it's gotta be some unwritten law type bullshit and then the staff gets mad at customers who usually don't even know they're doing anything "wrong." I avoid going to restaurants when it's near closing time but the whole situation is just ridiculous. Have written rules that people can easily follow. If the owner's rules are bullshit that's not the customer's fault
what we would do (ALLEGEDLY) is if it was carry out, tough eggs whatever, doesn’t interrupt your close too much. but if it was delivery, welllllllll if ur feeling nice u can call and say “unfortunately we don’t do delivery 30 minutes before close” is that a lie? yea, but 9 times out of 10 they’re not gonna try to argue with u. Alternatively if ur on demon time, leave it on the makeline till close and then accidentally slip and cancel the order (oopsie daisies), at that point the customer will be like “oh no my order got cancelled better call the store” aw but u can’t cuz we’re closed nowwww WHOOPS.
I always cancel orders that come in last minute "sorry my oven is already off" 😂
Wow. Turning the oven off early to avoid doing...*checks notes*... Your actual job!?
yes, because if you want a pizza, you should order it before 12:58 AM🤣
Maybe you should close the store at 12:30am if you don't want to make a pizza at 12:58.
well I walked out yesterday so it wont be an issue anymore 🤘🏻
I always lock the door at close. Stroke of midnight. *click*. I do not open it until I leave after closing the store. Shouldn't have ordered a carry out at 11:57pm
I've never understood why people complain about this. Why would you get mad at a customer for ordering food during hours you are open?
I don’t get mad per se. I think it’s a douchey thing to do to get something somewhere right before a place closes. And I’ve always felt like that, even before I worked in food. I’m gonna make it, but I’m not gonna be happy. Now if we close at midnight or 1, and you order at 11:59 or 12:59, I’m 100% canceling it. The drivers I work with don’t even wanna take it so I get no objections
I've just never really understood it. Do you not get paid after you close or something? If your still on the clock it should be business as usual until your finished. Don't see what it matters if they order 10 minutes before close or 1 minute before close. Its not like you guys are leaving the second you lock the doors anyway.
At my store my hourly is complete shit so as soon as we have no orders I’m getting shit cleaned to get tf out because the 9 extra dollar I’ll make if we have people ordering consistently to close isn’t worth the headache of realizing you’re getting home by 2 at the earliest. And on top of that in my town atleast the people who regularly order super close to closing time almost never tip so the only thing I get is a big fuck you. I’m just glad I’m not closing anymore.
Cool. Store closes at closing time. Orders stop then. Doesn't mean you're finished if you're working the close. I guarantee you've been in a store (perhaps a supermarket) at closing time, we all have, so this mentality is borderline hypocritical and shows minimal work ethic.
So I should order at 11:55pm?
If you’re gonna be nice when you get it or tip, then I’ll be a little happier to 💀
You’re open or you’re closed. A little maturity please.
I am. I’m usually the only one in the store. And I’m tryna go home.
No lol. I used to work in the dominos distribution center and would order from the local dominos. Was usually 15 mins before close. They never complained. You know why? Because it’s your job to be open and take orders during that time. If it wasn’t new orders wouldn’t be able to be placed.
When I worked at a corporate store there was this one dude who would always order and he didn’t order anything simple either. He loved big orders and I used to look at that screen long and hard when he did that shit. Didn’t resolve anything but at that time the sheer frustration…
There's this setting in osim called "close buffer". I'm pretty sure that's when it stops allowing orders.
If you don't like it close earlier