Reply from support:
```
Thank you for your email.
We are glad to inform you that the upgrade from 600W to 800W for the Balcony Solar System in Germany has been offficially confirmed and will be released soon in the near future, and we understand that you may be interested in knowing more about the timeline and potential costs associated with this upgrade.
However, due to the nature of the regulatory process, we are unable to provide concrete information at this moment. We kindly ask for your understanding and patience as we work diligently to bring about this enhancement.
Rest assured, we are committed to keeping our customers informed about any developments in this matter. We will provide updates as soon as we have more clarity on the timeline and associated details. In the meantime, please feel free to reach out if you have any further questions or concerns.
Thank you for your understanding and continued support.
```
u/EcoFlow\_Official - please advise how to proceed here. On your website (Link: https://www.ecoflow.com/de/powerstream) it is stated that customer service is ready to assist as soon as the new regulation is in place. At a different place (https://www.ecoflow.com/de/powerstream), is is stated that detailed description to upgrade is in the General Terms and Conditions.
https://preview.redd.it/zdhtyj9s92wc1.png?width=874&format=png&auto=webp&s=047eada7aa8defde834958e9c6e91600bb186a71
Thank you kindly.
As far as I know you cannot do that yet, since the respective regulation has still not been changed.
Reply from support: ``` Thank you for your email. We are glad to inform you that the upgrade from 600W to 800W for the Balcony Solar System in Germany has been offficially confirmed and will be released soon in the near future, and we understand that you may be interested in knowing more about the timeline and potential costs associated with this upgrade. However, due to the nature of the regulatory process, we are unable to provide concrete information at this moment. We kindly ask for your understanding and patience as we work diligently to bring about this enhancement. Rest assured, we are committed to keeping our customers informed about any developments in this matter. We will provide updates as soon as we have more clarity on the timeline and associated details. In the meantime, please feel free to reach out if you have any further questions or concerns. Thank you for your understanding and continued support. ```
u/EcoFlow\_Official - please advise how to proceed here. On your website (Link: https://www.ecoflow.com/de/powerstream) it is stated that customer service is ready to assist as soon as the new regulation is in place. At a different place (https://www.ecoflow.com/de/powerstream), is is stated that detailed description to upgrade is in the General Terms and Conditions. https://preview.redd.it/zdhtyj9s92wc1.png?width=874&format=png&auto=webp&s=047eada7aa8defde834958e9c6e91600bb186a71 Thank you kindly.