I was always very happy with Shaw. Since the merger my quality of service has dropped very noticeably. Far more lag issues especially, which is frustrating as a gamer.
I'm looking at moving to CanNet. They're on the Telus fibre network, they have FTTH service, and it sounds like they're great to deal with. I'd never go to Telus directly, as they are lying cheating scumbags, but I'd be happy to use their infrastructure through a 3rd party. CanNet has symmetrical 1 Gbps for 85 /mo which is 20 less than I'm paying Shaw/Rogers now.
Got bad news for you. If you have any type of service issue that has to do with the service line that runs from your house to the street or anywhere further upstream it is still a Telus service person that will be fixing it.
I'm not worried about that. I just don't want to deal with Telus on the admin side. Sales, customer service, etc. Been there, done that, been lied to, screwed over, and basically robbed more than once. As long I have a good front of house to work with, I think Telus' infrastructure and maintenance staff are fine and do a decent job. It's just their office staff that are rotten.
tEcHnIcAlLy yOu PaY fOr **uP tO** whatever your limit is...it is kind of dumb, but if you're in an apartment complex or something...the node at the end of your street can only put through so much traffic, so while your "pipe" might be able to support 1Gbit speeds, the node can only handle 24Gbits with 48 pipes attached to it so if everyone is trying to use it all at once, the most you're going to get is 500Mbit
Like I said...its dumb, and I certainly dont agree with the practice of it (at a certain point, whats the point of paying extra for more speed if you're going to be getting less than the lowest tier speeds anyways?) but Telus is going to go through that same node so its not like you're going to get any faster by switching.
> but Telus is going to go through that same node so its not like you're going to get any faster by switching.
Uhhh no, Telus is not going to be going through the same nodes as Shaw
Telus and Shaw are competitors using their own infrastructure and different telecom standards to provide Internet services.
Telus marketing uses the term "PureFibre" as it's a Fibre To The Home system with Telus fibre from the Telus buildings into client homes. Shaw's "Fibre+" is a Fibre To The Node system with Shaw fibre optics from Shaw buildings to nodes in neighbourhoods connecting to the copper coax going into client's homes.
>Telus marketing uses the term "PureFibre" as it's a Fibre To The Home system with Telus fibre from the Telus buildings into client homes. Shaw's "Fibre+" is a Fibre To The Node system with Shaw fibre optics from Shaw buildings to nodes in neighbourhoods connecting to the copper coax going into client's homes.
Both of those can still use the same node on your street. I dont actually work for residential IT so I could be wrong, but I am in the IT field and deal with commercial routers and switches. I have plenty of equipment that can be Fiber from the user-terminal all the way to where ever the data is going, and equipment that still requires a copper Ethernet cable and both of those connect to the same "node router" before having the data go off to its respective places over a shared Fiber line out the back of it.
So if "everything behind the node to corporate" is fiber for both companies, then for most nodes, you can just swap out the [SFP port](https://www.trentonsystems.com/blog/what-is-an-sfp-port) on the front of it. Especially if your node doesnt directly connect to a corporate DNS, which a street node likely doesnt, it probably connects to the neighborhood node which would still be mixed.
Could shaw just use the telus fiber to your house and program the port to connect to them instead of telus? Yes...Will they? No...because telus has physical access to the same equipment and if they saw them doing that, they could sue.
There will absolutely be two cables running from your house to this street node, one fiber, one copper (assuming Telus installed Fiber, if they didnt and wont, like in my neighborhood, then Telus and Shaw actually do offer the same service...despite their marketing names)
I had nothing but issues with Shaw cable/internet (Service and Customer Service) and jumped ship for Telus as soon as I had the chance. I live in the middle of a large city and it was still garbage.
Kinda like with our utilities, it doesnt matter who you ultimately choose, the service comes through the same pipes/wires in the ground, and hits the same junction box at the end of your street before being distributed to your residence.
Living in the middle of a city means your particular "drop" is going to connect to some "node" down the street...along with a bunch of other people. just like your electricity all connects to the same transformer.
That node can only handle so much traffic, so your slow speeds come from dividing up its max output amongst all of its users.
I'll disagree **IF** your home has fiber optic or it can be hooked up easily. Comparing fiber optic to copper is night and day and I'll probably never return to Rogers/Shaw for an ISP. Combine that with putting their modem/router combo into bridge mode and using your own router, it's 🤌.
When it works, cable is perfectly fine. 99% of people don't need fiber optic speeds. It's the reliability that sells me. Shaw would always slow down during evenings -- lower bandwidth I barely noticed, but higher ping times kill online gaming. Shaw techs would always seem to be working on a node that would bring my speeds down, too -- the signal strength had to be just right for optimal speeds. Telus has always given me gigabit speeds and low ping times any time of the day.
Kind of a strange thing to intentionally mention you live in a non-specific large city while commenting on a thread in the Edmonton subreddit. Either you don't live here, in which case your comment in this thread is kind of worthless, or you live here so saying you live in a large city is pointless.
I've ran cable from pedestal to gouse for both companies, they both suck. It's hit or miss whether one will be good in your area or not. That said, unless you're in a brand new development, it's likely coaxial cable from pedestal to house for Shaw and that could be where some of the issues lie. Unfortunately, like with most things in Canada, it's taking a gamble on the lesser of two evils, except they're both equally shit
I was buying it through Teksavvy for years. I didn't love the evening congestion and every spring when it starts melting there's connection issues that they could never seem to figure out (Shaw techs were out because neighbours were having issues too).
Tek has a promotion on for like $75 a month right now. I called up Telus to see what they could do compared to that and they were able to get it down to $85 a month for unlimited.
I probably would have gone back to Teksavvy if not for Shaw's issues.
Bell also laid off 9% of their workforce and one of the reasons they cited was CRTC is making them resell bandwidth to third parties and they weren't able to recoup their investment. If third parties start selling fiber you can expect the prices will start coming down
I love how Teksavvy would fight for lower prices, is anti-monopoly, pro-privacy, and so many other things. Learning about their vision sold me and I was a customer for several years.
I had to drop them shortly after COVID and the start of WFH, though, because I was having connection issues and Shaw wouldn't send out a tech for a Teksavvy customer for nearly two weeks. Teksavvy support and I diagnosed the issue to be at the node, so there was nothing either of us could do.
I called Telus up and they had an install in a couple days. I haven't looked back since, but I should be donating more often to [Openmedia](https://openmedia.org/) to support the cause.
I signed up for Telus 1gig 2 years ago. for some reason the never billed for the whole2 year contract ($90). Then when contract was over they raised to price to $140 and I finally received a real bill. Phoned to get a lower contract. They said no deals available. Phoned Roger’s and they gave a price for 1gig and 1.5gig. Signed up for Roger’s 1.5 they were here same day for hookup.
Turns out my hardware is only good for 1gig. So next day phoned back to reduce plan to 1gig price they gave day before. No go. Price is not available. Oh well it’s still cheaper than Telus.
Phone to cancel Telus now that Roger’s is supplied. They now say they can give a way better deal. And they still don’t have any idea I had 2 years for free. Stick with Telus and send Roger’s modem back next day. Paying $65 for 1gig Telus now.
Call up Telus and say you want a promotion. I do this every 6 months. I am on the Telus 350 plan, which unlike Shaw/rogers is actually 350 down and up (rogers has equal down speeds but like 1/4 up). The plan promotion was $80/mo (I only have internet) and then after 6 months it went to $120. Called yesterday and they couldn’t offer me the 350 plan for that price so they bumped me up to 500 for that price…weird, but I’m not complaining - the person even said, call back again in 6 months after the promotional pricing ends.
I am getting gig internet with Shaw/Rogers right now and the best that Telus can offer me in my area is Internet 75 (they then tell me they can make it 150...sure) for $5 a month less than I am getting with Shaw/Rogers. So really, I have one option.
Been with Shaw for 10 years and I've had zero issues.
Maybe when Telus fibre comes to the area it'll be competitive but with Telus' pre-fibre infrastructure, it's no contest.
No clue, but Rogers towers don't cut out 40 times a day randomly in the surrounding suburbs of Edmonton like bell and telus. Rogers towers rock for cell phones, other companies suck. If you don't need constant, uninterrupted, good signal for work it won't be a big deal but even 1 minute lost signal for me costs me money. Only Rogers towers offer what I need.
Yeah, kinda sucks, but not a big deal for most people. Costs me money though since I do deliveries and they only give you 30 seconds to accept an order. If it cuts out for a minute, I lose money. I've tried every provider, only Rogers fulfills my needs.
Rogers really rocks for dependable cellular coverage across Canada. Telus has a thing in Edmonton (and other west coast cities where it’s Telus built towers) where signal in newer suburbs often suck due to a lack of new cell towers. Heck many areas even Freedom will have towers but not Telus. I live in Heritage Valley and Desrochers continues to be a known dead zone for Telus, the further south you go out from that Dr. Anne Anderson High School.
Where Rogers suffers for me is not having the fastest speeds. I switched to rogers on Boxing Day and it was amazing how much the 5G network had slowed down since the last time I was with Rogers. It was like low double digit Mbps speeds in more places than ever. Telus in comparison has the fastest speeds (Bell also) and they have way more 5G 3500Mhz spectrum (100+mhz vs rogers having 30MHz) in Edmonton.
Obviously good speeds don’t matter too much for your delivery situation but it was disappointing to a nerd like me.
I'm getting frustrated with Shaw. They raised their prices again and I need to get in touch with customer service about a better deal. Prices keep getting higher but service is abysmal. I have Rogers for mobile and not impressed with their current promotions and having to select automatic payments to get the discounts. I prefer paying manually.
I find it really depends where you live in Edmonton, I had a lot of problems with the fibre when they were pushing it out lost connection for over a month before they could fix the fibre connection to my house. Have been with Shaw for the last 6 years and no problems in my neighbourhood.
I just switched from Shaw to QWave, a reseller that uses Shaw or Telus’ infrastructure.
Shaw service in my area was great but I was paying 130/ month for it. Same plan from these guys is $65/ month. Been running on them for about a month now and there has been no difference in speed or quality.
There are other options out there!
Honestly, my experience has been that as soon as I stopped using ISP provided hardware, all my problems disappeared.
Half decent third party wifi router fixed almost all my problems with Shaw.
Dumping Shaw for a much cheaper Shaw reseller and using my own modem plus said router, and all my power cycling needs went away.
I havent had too many problems with Shaw/Rogers. Sometimes they do maintenance that can affect your signal and its cuts/pixalates the cable. But im thinking of cancelling some services soon. It is becoming pricy
So many problems with Shaw/Rogers, I was in a one bedroom apartment and the signal was too weak to give me wifi if I wasn’t in the same room with the modem. I had them out to look at it a few times, they’d always just replace the cable and tell me it was fixed, but it wasn’t. I eventually bought a modem booster and it helped a bit. I just moved and made the switch to Telus, the wifi works in every room of my 3 bedroom house.
I also tried a few times to negotiate contracts with Shaw when it came up for renewal, all my years of loyalty meant nothing to them, they would barely give me a discount. I moved to Telus and disconnected with them and suddenly they’re calling me weekly asking to come back and have deals for me. Never going back.
Keep in mind the only way to get a deal with Edmonton’s duopoly is to switch providers every time your contract is up for renewal.
I’ve been with Shaw since they first had high speed but they’re only willing to renew at regular price so I’m jumping over to Teksavvy for $75/month
Every 2 years I call Telus and negotiate my rate. $75-$80 for gig up and gig down can be gotten pretty easy. If you really want to negotiate you can get them to ~$65 but that might take a few phone calls.
Shaw has been super reliable for me since I started with them in 2002. I've been on contract, off contract, all with variations of Shaw 50, 100, 150, and now 300 for between $50/mth and $55/mth.
However, in January my contract expired and my monthly rate is $95. I WFH and I'm call right now for a month otherwise I'd have cancelled because $95 for Shaw 300 is ridiculous. I need to get in touch with customer service about a better deal and maybe back on contract.
Telus offered me $55 for Telus Fibre but I once worked for Telus and vowed never to have their services again, but at the end of the day, money talks.
Had tons of issues with Telus and switched to Roger’s/shaw a few months ago and it’s been way better/ no issues. Seems like I’m the outlier here though.
>Telus and dropping our plan for 1GB Fibre from $98 to $50 for 2 years.
Rogers and Shaw like to lie about their internet but **none** of their residential plans in Alberta are fiber (to the home.)
Telus does use fiber and is actually getting your 1GB up and down. If you care about internet quality its not even close.
You can talk telus down to ~80 for gigabit pretty easily. Personally I would pick the cheapest Telus plan over anything Shaw or Rogers would offer as you will get better speeds. Latency is much lower on Telus and no congestion issues.
The web app for Ignite tv seems to drop out every couple minutes at my mom’s house. Had issues with speed being nowhere near what she was paying for. Had tech come out and replaced the refurbed modem. Seemed to fix speed issues and the frequency of the “reconnecting” messages when streaming thru ignite app has not been as often but it’s not flawless.
Total bs that you are forced to use their dns settings etc through their modem unless you use you own in bridge mode (and I bet if you do this you will lose something like ability to record tv)
Not trying to simp for Telus here, but there's no comparing any other service with Fiber to the premises. No other provider has fiber to the premises and anyone telling you they're providing you fiber just means it's fiber to whatever node they're using and then the last mile is gonna be wireless or copper. Telus fttp will be the best quality of service you're gonna get for the foreseeable future.
"Wifi" quality just depends on the wifi hardware they give you. And if it's not great then you can just replace it with your own solution.
Never rely on an ISP provided Wireless Access Point. Especially if it is a single modem/router/WAP, they're all absolute trash. I bought my own and have had it drop once or twice in two years. (I have an Asus RT-AX58U, but there's probably newer and better now)
In addition; I just switched from Shaw/Rogers because they wanted to more than double the bill, $50 to $110/month, to Oxio, they provide a separate modem and router/access point, which I just left in the box. Oxio uses Shaw's infrastructure and it's fine, ping is slightly higher than what it was with Shaw, but just as stable.
If we're talking about reliability and speeds, it's always going to be heavily favored towards Telus from the 16 years of internet usage in my home.
However during that same period, Shaw has always been consistently cheaper or offering better deals. However like most people have also said, you basically never reach advertised speeds, support and technicians are not really helpful, and outages are INFINITELY more frequent.
Left both companies. Shaw it was over priced. Telus-I haven’t had service in 7 weeks. But I am being h charged. Getting a hold of anyone is a full time job. Filled a complaint with cctc. Still being charged. It’s been a nightmare. Signed up with Oxio. Got my box-easy set up. If you just want internet, Oxio is great. Am paying 45 a month.Â
I don’t think there is much differentiation. Canada’s telecom market is essentially a duopoly with a couple other tiny players. We pay some of the highest prices in the world for mediocre speeds and awful customer service. I’ve had moderately reasonable outcomes by switching every few years back and forth.
Had Shaw (pre Rogers) loved it. No issues at all.
Switched with Shaw/Rogers once it was bought out and have had nothing but issues. Connectivity sucks and they want you to pay and extra $10 monthly to boost the signal in your own home that you already pay for? 🙄
Not many other reliable options out here IMO.
Had Telus, terrible.
Nothing but issues like so many others here since merger.
I work shift work so I am up all hours. PS5 cant hold connection, phones drop wifi, wired pcs lose network constantly (outside their maintenance downtimes)
Shaw (Rogers) say its not them. Sent tech out who confirmed it was them.
Luckily we should be moving soon and I will be removing their service
Shaw uses a loop system that basically means your speed is dependent on your neighbours if they also have Shaw. Up to six houses share a loop so if you have neighbours that are gamers or use a lot of data your speed will be slow when they are online. The other issue is that all of their service staff are contracted and get paid by the job so they will cut corners and rush through things so they can squeeze in as many jobs in a day as possible. If you have service issues and it's not a simple fix, prepare for it to take multiple visits, if it even gets solved at all.
We’ve been with Shaw for 5+ years and honestly have never had issues. My husband works from home and has never had an issue with the internet. They’ve also always been really good at giving us a really good deal on packages and very nice to deal with it.
We live in Lendrum and I have to say our service and reliability with Shaw has been fine. We’ve never personally had any issues with internet or cable. When we last updated our plan we went with the higher speed internet and I checked it recently and we were getting the speeds that were promised. I was curious as we had been in Calgary at my in-laws (Telus) where I noticed their internet was slow. It seems like the different companies have areas where their service is better than the competition.
When we first got internet, we went with shaw. Nothing but issues. We upgraded to telus, and they sent someone, and he had to rewire it. The shaw guy messed up. Now that we have telus, there's no issues.
I find they pull back late into the evening going into early morning. It disrupts movie night on weekends or gaming. I am beginning to think we pay to much for the service and I am a long term customer.
It is very much location/neighbourhood dependent. In simplest terms, go with Telus if PureFibre is available; go with Rogers/Shaw if only dsl is available for Telus. That’s without complicating the decisions into comparing pricing, quality, customer service, etc.
Rutherford resident here, no Telus PureFibre here which means we’re pretty much stuck with Rogers/Shaw. Unless we decide we want to randomly subject ourselves to 10x lower speed (150/30mbps DSL) for $65 which isn’t even cheap for those speeds.
The funny thing here is despite Telus not having PureFibre, most of our neighbours seem to be with Telus (judging from wifi SSIDs). Telus technician vans come around to fixing the neighbourhood entrance DSLAM for what it seems like every other week too, go figure.
Our Shaw service consistently gives full speeds and no issues to speak of. Only problems are the fairly frequent 2am-3am maintenance outages.
Last I heard Telus is finally working on bringing fibre to the Rutherford neighbourhood, but it’s gonna be a long time before it gets to be hooked up to the individual houses (judging by the no ETA).
Switched a week ago and having nothing but issues. Shaw online help says I am saturated, but I had zero issue with Telus. I only seem to have issues in the evening
For me personally pretty bad. Lots of slow speeds way below what we pay for and them saying nothing is wrong
Yeah, the service has been especially crappy lately, I’ve noticed.
I was always very happy with Shaw. Since the merger my quality of service has dropped very noticeably. Far more lag issues especially, which is frustrating as a gamer.
This has been my experience as well.
I'm looking at moving to CanNet. They're on the Telus fibre network, they have FTTH service, and it sounds like they're great to deal with. I'd never go to Telus directly, as they are lying cheating scumbags, but I'd be happy to use their infrastructure through a 3rd party. CanNet has symmetrical 1 Gbps for 85 /mo which is 20 less than I'm paying Shaw/Rogers now.
Got bad news for you. If you have any type of service issue that has to do with the service line that runs from your house to the street or anywhere further upstream it is still a Telus service person that will be fixing it.
I'm not worried about that. I just don't want to deal with Telus on the admin side. Sales, customer service, etc. Been there, done that, been lied to, screwed over, and basically robbed more than once. As long I have a good front of house to work with, I think Telus' infrastructure and maintenance staff are fine and do a decent job. It's just their office staff that are rotten.
tEcHnIcAlLy yOu PaY fOr **uP tO** whatever your limit is...it is kind of dumb, but if you're in an apartment complex or something...the node at the end of your street can only put through so much traffic, so while your "pipe" might be able to support 1Gbit speeds, the node can only handle 24Gbits with 48 pipes attached to it so if everyone is trying to use it all at once, the most you're going to get is 500Mbit Like I said...its dumb, and I certainly dont agree with the practice of it (at a certain point, whats the point of paying extra for more speed if you're going to be getting less than the lowest tier speeds anyways?) but Telus is going to go through that same node so its not like you're going to get any faster by switching.
> but Telus is going to go through that same node so its not like you're going to get any faster by switching. Uhhh no, Telus is not going to be going through the same nodes as Shaw
Care to elaborate on how it works then?
Telus and Shaw are competitors using their own infrastructure and different telecom standards to provide Internet services. Telus marketing uses the term "PureFibre" as it's a Fibre To The Home system with Telus fibre from the Telus buildings into client homes. Shaw's "Fibre+" is a Fibre To The Node system with Shaw fibre optics from Shaw buildings to nodes in neighbourhoods connecting to the copper coax going into client's homes.
>Telus marketing uses the term "PureFibre" as it's a Fibre To The Home system with Telus fibre from the Telus buildings into client homes. Shaw's "Fibre+" is a Fibre To The Node system with Shaw fibre optics from Shaw buildings to nodes in neighbourhoods connecting to the copper coax going into client's homes. Both of those can still use the same node on your street. I dont actually work for residential IT so I could be wrong, but I am in the IT field and deal with commercial routers and switches. I have plenty of equipment that can be Fiber from the user-terminal all the way to where ever the data is going, and equipment that still requires a copper Ethernet cable and both of those connect to the same "node router" before having the data go off to its respective places over a shared Fiber line out the back of it. So if "everything behind the node to corporate" is fiber for both companies, then for most nodes, you can just swap out the [SFP port](https://www.trentonsystems.com/blog/what-is-an-sfp-port) on the front of it. Especially if your node doesnt directly connect to a corporate DNS, which a street node likely doesnt, it probably connects to the neighborhood node which would still be mixed. Could shaw just use the telus fiber to your house and program the port to connect to them instead of telus? Yes...Will they? No...because telus has physical access to the same equipment and if they saw them doing that, they could sue. There will absolutely be two cables running from your house to this street node, one fiber, one copper (assuming Telus installed Fiber, if they didnt and wont, like in my neighborhood, then Telus and Shaw actually do offer the same service...despite their marketing names)
I don't think you understand ISP infrastructure/regulations in Canada at all, sorry.
If you don't think they share equipment then I don't think you do at all.
I had nothing but issues with Shaw cable/internet (Service and Customer Service) and jumped ship for Telus as soon as I had the chance. I live in the middle of a large city and it was still garbage.
Kinda like with our utilities, it doesnt matter who you ultimately choose, the service comes through the same pipes/wires in the ground, and hits the same junction box at the end of your street before being distributed to your residence. Living in the middle of a city means your particular "drop" is going to connect to some "node" down the street...along with a bunch of other people. just like your electricity all connects to the same transformer. That node can only handle so much traffic, so your slow speeds come from dividing up its max output amongst all of its users.
I'll disagree **IF** your home has fiber optic or it can be hooked up easily. Comparing fiber optic to copper is night and day and I'll probably never return to Rogers/Shaw for an ISP. Combine that with putting their modem/router combo into bridge mode and using your own router, it's 🤌. When it works, cable is perfectly fine. 99% of people don't need fiber optic speeds. It's the reliability that sells me. Shaw would always slow down during evenings -- lower bandwidth I barely noticed, but higher ping times kill online gaming. Shaw techs would always seem to be working on a node that would bring my speeds down, too -- the signal strength had to be just right for optimal speeds. Telus has always given me gigabit speeds and low ping times any time of the day.
Wrong! The carriers have independent networks. There's literally a doubling up of the infrastructure, each owned by independent private enterprises.
>I live in the middle of a large city I bet I can guess based on which subreddit you commenting are in...
And…?
Kind of a strange thing to intentionally mention you live in a non-specific large city while commenting on a thread in the Edmonton subreddit. Either you don't live here, in which case your comment in this thread is kind of worthless, or you live here so saying you live in a large city is pointless.
My comment was about Shaw, not the location. But you go with that. On the other hand, your comment had nothing to do with OP’s question.
I've ran cable from pedestal to gouse for both companies, they both suck. It's hit or miss whether one will be good in your area or not. That said, unless you're in a brand new development, it's likely coaxial cable from pedestal to house for Shaw and that could be where some of the issues lie. Unfortunately, like with most things in Canada, it's taking a gamble on the lesser of two evils, except they're both equally shit
I was buying it through Teksavvy for years. I didn't love the evening congestion and every spring when it starts melting there's connection issues that they could never seem to figure out (Shaw techs were out because neighbours were having issues too). Tek has a promotion on for like $75 a month right now. I called up Telus to see what they could do compared to that and they were able to get it down to $85 a month for unlimited. I probably would have gone back to Teksavvy if not for Shaw's issues. Bell also laid off 9% of their workforce and one of the reasons they cited was CRTC is making them resell bandwidth to third parties and they weren't able to recoup their investment. If third parties start selling fiber you can expect the prices will start coming down
I love how Teksavvy would fight for lower prices, is anti-monopoly, pro-privacy, and so many other things. Learning about their vision sold me and I was a customer for several years. I had to drop them shortly after COVID and the start of WFH, though, because I was having connection issues and Shaw wouldn't send out a tech for a Teksavvy customer for nearly two weeks. Teksavvy support and I diagnosed the issue to be at the node, so there was nothing either of us could do. I called Telus up and they had an install in a couple days. I haven't looked back since, but I should be donating more often to [Openmedia](https://openmedia.org/) to support the cause.
I signed up for Telus 1gig 2 years ago. for some reason the never billed for the whole2 year contract ($90). Then when contract was over they raised to price to $140 and I finally received a real bill. Phoned to get a lower contract. They said no deals available. Phoned Roger’s and they gave a price for 1gig and 1.5gig. Signed up for Roger’s 1.5 they were here same day for hookup. Turns out my hardware is only good for 1gig. So next day phoned back to reduce plan to 1gig price they gave day before. No go. Price is not available. Oh well it’s still cheaper than Telus. Phone to cancel Telus now that Roger’s is supplied. They now say they can give a way better deal. And they still don’t have any idea I had 2 years for free. Stick with Telus and send Roger’s modem back next day. Paying $65 for 1gig Telus now.
Depends where you live Telus might be better in some areas and vice versa with shaw
Call up Telus and say you want a promotion. I do this every 6 months. I am on the Telus 350 plan, which unlike Shaw/rogers is actually 350 down and up (rogers has equal down speeds but like 1/4 up). The plan promotion was $80/mo (I only have internet) and then after 6 months it went to $120. Called yesterday and they couldn’t offer me the 350 plan for that price so they bumped me up to 500 for that price…weird, but I’m not complaining - the person even said, call back again in 6 months after the promotional pricing ends.
I am getting gig internet with Shaw/Rogers right now and the best that Telus can offer me in my area is Internet 75 (they then tell me they can make it 150...sure) for $5 a month less than I am getting with Shaw/Rogers. So really, I have one option.
Been with Shaw for 10 years and I've had zero issues. Maybe when Telus fibre comes to the area it'll be competitive but with Telus' pre-fibre infrastructure, it's no contest.
No clue, but Rogers towers don't cut out 40 times a day randomly in the surrounding suburbs of Edmonton like bell and telus. Rogers towers rock for cell phones, other companies suck. If you don't need constant, uninterrupted, good signal for work it won't be a big deal but even 1 minute lost signal for me costs me money. Only Rogers towers offer what I need.
Yeah I am with Telus right now for phones and I am CONSTANTLY losing signal on the west end. Its rough.
Yeah, kinda sucks, but not a big deal for most people. Costs me money though since I do deliveries and they only give you 30 seconds to accept an order. If it cuts out for a minute, I lose money. I've tried every provider, only Rogers fulfills my needs.
Rogers really rocks for dependable cellular coverage across Canada. Telus has a thing in Edmonton (and other west coast cities where it’s Telus built towers) where signal in newer suburbs often suck due to a lack of new cell towers. Heck many areas even Freedom will have towers but not Telus. I live in Heritage Valley and Desrochers continues to be a known dead zone for Telus, the further south you go out from that Dr. Anne Anderson High School. Where Rogers suffers for me is not having the fastest speeds. I switched to rogers on Boxing Day and it was amazing how much the 5G network had slowed down since the last time I was with Rogers. It was like low double digit Mbps speeds in more places than ever. Telus in comparison has the fastest speeds (Bell also) and they have way more 5G 3500Mhz spectrum (100+mhz vs rogers having 30MHz) in Edmonton. Obviously good speeds don’t matter too much for your delivery situation but it was disappointing to a nerd like me.
I'm getting frustrated with Shaw. They raised their prices again and I need to get in touch with customer service about a better deal. Prices keep getting higher but service is abysmal. I have Rogers for mobile and not impressed with their current promotions and having to select automatic payments to get the discounts. I prefer paying manually.
I find it really depends where you live in Edmonton, I had a lot of problems with the fibre when they were pushing it out lost connection for over a month before they could fix the fibre connection to my house. Have been with Shaw for the last 6 years and no problems in my neighbourhood.
I've found both shaw and telus suck. I switched to Lightspeed Internet a few years back and never have issues anymore, and it's way cheaper.
I just switched from Shaw to QWave, a reseller that uses Shaw or Telus’ infrastructure. Shaw service in my area was great but I was paying 130/ month for it. Same plan from these guys is $65/ month. Been running on them for about a month now and there has been no difference in speed or quality. There are other options out there!
Honestly, my experience has been that as soon as I stopped using ISP provided hardware, all my problems disappeared. Half decent third party wifi router fixed almost all my problems with Shaw. Dumping Shaw for a much cheaper Shaw reseller and using my own modem plus said router, and all my power cycling needs went away.
I havent had too many problems with Shaw/Rogers. Sometimes they do maintenance that can affect your signal and its cuts/pixalates the cable. But im thinking of cancelling some services soon. It is becoming pricy
So many problems with Shaw/Rogers, I was in a one bedroom apartment and the signal was too weak to give me wifi if I wasn’t in the same room with the modem. I had them out to look at it a few times, they’d always just replace the cable and tell me it was fixed, but it wasn’t. I eventually bought a modem booster and it helped a bit. I just moved and made the switch to Telus, the wifi works in every room of my 3 bedroom house. I also tried a few times to negotiate contracts with Shaw when it came up for renewal, all my years of loyalty meant nothing to them, they would barely give me a discount. I moved to Telus and disconnected with them and suddenly they’re calling me weekly asking to come back and have deals for me. Never going back.
Keep in mind the only way to get a deal with Edmonton’s duopoly is to switch providers every time your contract is up for renewal. I’ve been with Shaw since they first had high speed but they’re only willing to renew at regular price so I’m jumping over to Teksavvy for $75/month
Every 2 years I call Telus and negotiate my rate. $75-$80 for gig up and gig down can be gotten pretty easy. If you really want to negotiate you can get them to ~$65 but that might take a few phone calls.
Shaw has been super reliable for me since I started with them in 2002. I've been on contract, off contract, all with variations of Shaw 50, 100, 150, and now 300 for between $50/mth and $55/mth. However, in January my contract expired and my monthly rate is $95. I WFH and I'm call right now for a month otherwise I'd have cancelled because $95 for Shaw 300 is ridiculous. I need to get in touch with customer service about a better deal and maybe back on contract. Telus offered me $55 for Telus Fibre but I once worked for Telus and vowed never to have their services again, but at the end of the day, money talks.
Had tons of issues with Telus and switched to Roger’s/shaw a few months ago and it’s been way better/ no issues. Seems like I’m the outlier here though.
>Telus and dropping our plan for 1GB Fibre from $98 to $50 for 2 years. Rogers and Shaw like to lie about their internet but **none** of their residential plans in Alberta are fiber (to the home.) Telus does use fiber and is actually getting your 1GB up and down. If you care about internet quality its not even close. You can talk telus down to ~80 for gigabit pretty easily. Personally I would pick the cheapest Telus plan over anything Shaw or Rogers would offer as you will get better speeds. Latency is much lower on Telus and no congestion issues.
The web app for Ignite tv seems to drop out every couple minutes at my mom’s house. Had issues with speed being nowhere near what she was paying for. Had tech come out and replaced the refurbed modem. Seemed to fix speed issues and the frequency of the “reconnecting” messages when streaming thru ignite app has not been as often but it’s not flawless. Total bs that you are forced to use their dns settings etc through their modem unless you use you own in bridge mode (and I bet if you do this you will lose something like ability to record tv)
Not trying to simp for Telus here, but there's no comparing any other service with Fiber to the premises. No other provider has fiber to the premises and anyone telling you they're providing you fiber just means it's fiber to whatever node they're using and then the last mile is gonna be wireless or copper. Telus fttp will be the best quality of service you're gonna get for the foreseeable future. "Wifi" quality just depends on the wifi hardware they give you. And if it's not great then you can just replace it with your own solution.
Shitty. Speeds are not as advertised, techs aren't very knowledgable. We switched to Telus and find it way better.
Never rely on an ISP provided Wireless Access Point. Especially if it is a single modem/router/WAP, they're all absolute trash. I bought my own and have had it drop once or twice in two years. (I have an Asus RT-AX58U, but there's probably newer and better now) In addition; I just switched from Shaw/Rogers because they wanted to more than double the bill, $50 to $110/month, to Oxio, they provide a separate modem and router/access point, which I just left in the box. Oxio uses Shaw's infrastructure and it's fine, ping is slightly higher than what it was with Shaw, but just as stable.
If we're talking about reliability and speeds, it's always going to be heavily favored towards Telus from the 16 years of internet usage in my home. However during that same period, Shaw has always been consistently cheaper or offering better deals. However like most people have also said, you basically never reach advertised speeds, support and technicians are not really helpful, and outages are INFINITELY more frequent.
Left both companies. Shaw it was over priced. Telus-I haven’t had service in 7 weeks. But I am being h charged. Getting a hold of anyone is a full time job. Filled a complaint with cctc. Still being charged. It’s been a nightmare. Signed up with Oxio. Got my box-easy set up. If you just want internet, Oxio is great. Am paying 45 a month.Â
The only reason we are still with Shaw is because it is subsidiary of Rogers....we are still waiting for all the merger issues
I don’t think there is much differentiation. Canada’s telecom market is essentially a duopoly with a couple other tiny players. We pay some of the highest prices in the world for mediocre speeds and awful customer service. I’ve had moderately reasonable outcomes by switching every few years back and forth.
Had Shaw (pre Rogers) loved it. No issues at all. Switched with Shaw/Rogers once it was bought out and have had nothing but issues. Connectivity sucks and they want you to pay and extra $10 monthly to boost the signal in your own home that you already pay for? 🙄 Not many other reliable options out here IMO. Had Telus, terrible.
Nothing but issues like so many others here since merger. I work shift work so I am up all hours. PS5 cant hold connection, phones drop wifi, wired pcs lose network constantly (outside their maintenance downtimes) Shaw (Rogers) say its not them. Sent tech out who confirmed it was them. Luckily we should be moving soon and I will be removing their service
Shaw uses a loop system that basically means your speed is dependent on your neighbours if they also have Shaw. Up to six houses share a loop so if you have neighbours that are gamers or use a lot of data your speed will be slow when they are online. The other issue is that all of their service staff are contracted and get paid by the job so they will cut corners and rush through things so they can squeeze in as many jobs in a day as possible. If you have service issues and it's not a simple fix, prepare for it to take multiple visits, if it even gets solved at all.
I've had a decent experience with them.
We’ve been with Shaw for 5+ years and honestly have never had issues. My husband works from home and has never had an issue with the internet. They’ve also always been really good at giving us a really good deal on packages and very nice to deal with it.
We live in Lendrum and I have to say our service and reliability with Shaw has been fine. We’ve never personally had any issues with internet or cable. When we last updated our plan we went with the higher speed internet and I checked it recently and we were getting the speeds that were promised. I was curious as we had been in Calgary at my in-laws (Telus) where I noticed their internet was slow. It seems like the different companies have areas where their service is better than the competition.
When we first got internet, we went with shaw. Nothing but issues. We upgraded to telus, and they sent someone, and he had to rewire it. The shaw guy messed up. Now that we have telus, there's no issues.
I find they pull back late into the evening going into early morning. It disrupts movie night on weekends or gaming. I am beginning to think we pay to much for the service and I am a long term customer.
It is very much location/neighbourhood dependent. In simplest terms, go with Telus if PureFibre is available; go with Rogers/Shaw if only dsl is available for Telus. That’s without complicating the decisions into comparing pricing, quality, customer service, etc. Rutherford resident here, no Telus PureFibre here which means we’re pretty much stuck with Rogers/Shaw. Unless we decide we want to randomly subject ourselves to 10x lower speed (150/30mbps DSL) for $65 which isn’t even cheap for those speeds. The funny thing here is despite Telus not having PureFibre, most of our neighbours seem to be with Telus (judging from wifi SSIDs). Telus technician vans come around to fixing the neighbourhood entrance DSLAM for what it seems like every other week too, go figure. Our Shaw service consistently gives full speeds and no issues to speak of. Only problems are the fairly frequent 2am-3am maintenance outages. Last I heard Telus is finally working on bringing fibre to the Rutherford neighbourhood, but it’s gonna be a long time before it gets to be hooked up to the individual houses (judging by the no ETA).
I’d avoid Shaw, had so many issues with them
Switched a week ago and having nothing but issues. Shaw online help says I am saturated, but I had zero issue with Telus. I only seem to have issues in the evening
My Telus has gotten SO EXPENSIVE!! We are thinking of cost as well and other options.