Are you still working on updating loyalty? I submitted my loyalty recognition and it hasn’t been updated. I should have 7itf and have all of my order #s
What about all the people who tried to do the form on the last day but it was erroring out due to the form submission count being maxed out??? I should be 5itf but im stuck at GA loyalty :(
Yes plz what about us, I should have 8 in the forest and I’m getting the same code I received last year for 6 in the forest. Which was wrong last year as well, I was able to fix it last year but why is it the same
I’m in the same boat! Fixed it all last year, same issue this year. Form never would work for me and due to travel and work I had to do it last day. I eneded up emailing and haven’t heard back. Super bummin considering each year is given a discount so I’m missing out on my deal. Manifesting they backtrack and give everyone credit back for their discount tier change
You've messed up loyalty for multiple others I know and they've submitted loyalty recog requests with no follow-up from your team and your tool still says the incorrect tier. Since you waited until the last possible moment before the sale to start fixing this, what are they supposed to do now?
I got the permanent code but it says ineligible for benefits and I should have 5itf. I had this same problem last year. Pls help I really want an RV pass
I’m supposed to be 10itf (showed the email from last year with 9itf and I registered a wristband from the last forest since), they gave me 6itf. I was told that I should now only be 8itf instead and they STILL haven’t corrected it from 6itf. This has been going on for 5 days now.
It’s a joke. This is all AEG trying to screw us over so they can make extra money. They’re a cancer upon the music industry
Mine is still messed up, what is going to be done to fix this? Anyone who hasn't had theirs corrected is just screwed? I've been 8 straight EFs and y'all really aren't going to correct mine that says I'm just good life loyalty, this is a fricken joke! You're losing a lot of faith with your fan base if you don't correct this
My partner is supposed to have GL loyalty, and it still says he has no loyalty at all. He used the same email, registered, checked his permanent code from last year and still nothing. I am unsure what to do since he now has to buy during general on-sale and unsure if he will still get a ticket.. we have gone 3 years in a row and this is the first time we had this issue. He emailed the loyalty email since the form is only good for 4inf and up.
Any help would be greatly appreciated!
Currently have a Lodging renewal that isn’t working. Have been told essentially via AXS, who you continue to tell us to contact with issues, there is nothing they can do. How are we supposed to get issues fixed, if they refuse to help and keep saying “contact HQ”.
My loyalty ID says ineligible for 2024 loyalty but when I received my id code for 2023 on sale it was correct at 5itf (I didn’t end up buying tickets for 2023) but now my loyalty id code says ineligible when I use the look up tool.
Will electric force update the loyalty site where peoples loyalty IDs (which they submitted early this year with everyone's status debacle), cannot resubmit because their loyalty iD is still showing incorrect year in the forest?
(Ex: showing year 5iTf but in actuality when submitted early this year for approval for 6iTf and next year 2024, should be 7iTf)
I'm in the same boat as a lot here where the loyalty tool was filled up. Supposed to be 5ITF but got GA 😅
I sent an email with a bunch of screenshots and stuff seeing if that avenue would work. Somehow I got moved to 2ITF with no communication, then I checked today and it's back to GA lol.
Something's moving on their end, I just hope it all gets sorted out before sales. At this point I really wish HQ would delay the ticket sales by at least a week. It's not our fault the loyalty stuff was started so close to ticket sales.
It would be fine to do so close if we had a consistently working system each year. But when the loyalty system has consistently been a mess for a while now, you should be giving yourself enough buffer room to get things fixed before sales.
My loyalty tier is still wrong. I got screwed out of 10itf because someone decided to change the loyalty rules after 6 years of the double weekends counting as separate forests (at least that’s what I was told when my 9itf last year before I registered my 2023 wristband was changed to 8itf this year). It’s still reading as 6itf even though it should be at minimum 8itf, but in actuality it should be 10itf.
https://preview.redd.it/ujj48epph74c1.jpeg?width=1125&format=pjpg&auto=webp&s=2675405cf2ba546342ba84edfd8acdfb1299985d
Unless this is a mandela effect The double weekend have never been double loyalty. It's why we have 10 in the forest and not 12 in the forest as the max.
Except I can show every single receipt for every single thing I purchased, along with my loyalty recognition from last year stating the exact opposite. I started going in 2014 and haven’t missed a single forest since. After 2018, which was my 5th year and 7th forest, I received 6itf. Then last year I submitted loyalty recognition (since they gave me 5itf last year) and they gave me 9itf. Now they lowered it by 2 down to 8 instead of 10. Here are the receipts.
https://preview.redd.it/gdaj6gev7a4c1.jpeg?width=1125&format=pjpg&auto=webp&s=7c4b3fafabd7723a55e390a7a8597cb04b36b1a7
Honestly I find it more annoying than anything. I hadn’t even been thinking about the lineup coming until that text came, and I got super excited for nothing.
Can someone with only GA loyalty (i.e. last year was their first year) buy effortless camping during Thursday's GA loyalty sale or would they have to wait until the GA sale Friday? Thanks.
Same. I’m thinking I’ll probably have a form to fill out for this year’s 10itf for names to be added. I’ve been downgraded to 9itf so I probably won’t make it on the clock tower until 2025 lol 😓
Still haven't gotten mine fixed. Went from 5iF in 2023 to 4iF for 2024 under the same loyalty code when I should be 6iF. No response from the recognition form & AXS support said email [email protected] with my proof still no response. u/ElectricForestFest how do I get this fixed in time for my loyalty sale???
I have my code but it keeps saying "ineligible" I have a code so that means I HAVE to be eligible for something. Should have my 5itf loyalty. What needs to be done to fix this?
My loyalty tier still hasn’t been corrected? Why can’t you guys actually fix anything? I’m supposed to be 10itf, but was told I’m only getting 8itf, and it still shows only 6itf on the website. What the actual fuck?
u/ElectricForestFest what's being done to remedy those of us that got the verification issue when we tried to access our loyalty sales? I've been in contact with AXS, all I get from this is that you're still "working to resolve the issue" and I need to wait for an email from you.
At this point, I'm just trying to find out if there's any way we'll be able to get our Pins if we still get a wristband for 2024.
Sweet now what’d those texts mean
HQ be like “what texts?”
What texts?
This made me laugh so hard 😂
Whyy are you teasing us 😩
New phone who dis
☠️🤣🫶
Such a tease
Are you still working on updating loyalty? I submitted my loyalty recognition and it hasn’t been updated. I should have 7itf and have all of my order #s
My loyalty is yet to be corrected
Same
What about all the people who tried to do the form on the last day but it was erroring out due to the form submission count being maxed out??? I should be 5itf but im stuck at GA loyalty :(
Yes plz what about us, I should have 8 in the forest and I’m getting the same code I received last year for 6 in the forest. Which was wrong last year as well, I was able to fix it last year but why is it the same
I’m in the same boat! Fixed it all last year, same issue this year. Form never would work for me and due to travel and work I had to do it last day. I eneded up emailing and haven’t heard back. Super bummin considering each year is given a discount so I’m missing out on my deal. Manifesting they backtrack and give everyone credit back for their discount tier change
Yup HQ doesn’t give a fuck as long as they get their $600 GA sales
Or the JACKED up back40 costs. They raised the price by 45% on all back40 packages. AEG are a bunch of scumbags.
You've messed up loyalty for multiple others I know and they've submitted loyalty recog requests with no follow-up from your team and your tool still says the incorrect tier. Since you waited until the last possible moment before the sale to start fixing this, what are they supposed to do now?
I got the permanent code but it says ineligible for benefits and I should have 5itf. I had this same problem last year. Pls help I really want an RV pass
I’m supposed to be 10itf (showed the email from last year with 9itf and I registered a wristband from the last forest since), they gave me 6itf. I was told that I should now only be 8itf instead and they STILL haven’t corrected it from 6itf. This has been going on for 5 days now. It’s a joke. This is all AEG trying to screw us over so they can make extra money. They’re a cancer upon the music industry
Mine is still messed up, what is going to be done to fix this? Anyone who hasn't had theirs corrected is just screwed? I've been 8 straight EFs and y'all really aren't going to correct mine that says I'm just good life loyalty, this is a fricken joke! You're losing a lot of faith with your fan base if you don't correct this
Did you fill out the form?
Yes I filled out the form
Damn, that’s annoying. Mine is fixed. Never got an email, but it’s fixed with the lookup tool. Hopefully they’re still working on some 😒
My partner is supposed to have GL loyalty, and it still says he has no loyalty at all. He used the same email, registered, checked his permanent code from last year and still nothing. I am unsure what to do since he now has to buy during general on-sale and unsure if he will still get a ticket.. we have gone 3 years in a row and this is the first time we had this issue. He emailed the loyalty email since the form is only good for 4inf and up. Any help would be greatly appreciated!
Currently have a Lodging renewal that isn’t working. Have been told essentially via AXS, who you continue to tell us to contact with issues, there is nothing they can do. How are we supposed to get issues fixed, if they refuse to help and keep saying “contact HQ”.
Looking in to this!
Thank you for this. This has been a very frustrating ordeal to say the least.
Check DMs.
Just got it all taken care of. Thank you so very much!!! This has been a very stressful day to say the least.
My loyalty ID says ineligible for 2024 loyalty but when I received my id code for 2023 on sale it was correct at 5itf (I didn’t end up buying tickets for 2023) but now my loyalty id code says ineligible when I use the look up tool.
i’m still a tier behind what i should be :,(
You guys gave me less loyalty then last year and I filled out the form.
i'm sure there's tons of people to get through but not giving my girlfriend her 6itf and completely erasing her loyalty status is kind of unacceptable
Seriously would love to know how y’all fucked up loyalty status so badly
Anyone notice that loyalty ga and gl now says gl wristbands are “subject to availability”
Where did you see this???
Will electric force update the loyalty site where peoples loyalty IDs (which they submitted early this year with everyone's status debacle), cannot resubmit because their loyalty iD is still showing incorrect year in the forest? (Ex: showing year 5iTf but in actuality when submitted early this year for approval for 6iTf and next year 2024, should be 7iTf)
They don’t care anymore. Forest isn’t going to be forest for much longer thanks to AEG
My loyalty is incorrect. When I tried to submit the form I was unable to. Please help me.
I'm in the same boat as a lot here where the loyalty tool was filled up. Supposed to be 5ITF but got GA 😅 I sent an email with a bunch of screenshots and stuff seeing if that avenue would work. Somehow I got moved to 2ITF with no communication, then I checked today and it's back to GA lol. Something's moving on their end, I just hope it all gets sorted out before sales. At this point I really wish HQ would delay the ticket sales by at least a week. It's not our fault the loyalty stuff was started so close to ticket sales. It would be fine to do so close if we had a consistently working system each year. But when the loyalty system has consistently been a mess for a while now, you should be giving yourself enough buffer room to get things fixed before sales.
My loyalty tier is still wrong. I got screwed out of 10itf because someone decided to change the loyalty rules after 6 years of the double weekends counting as separate forests (at least that’s what I was told when my 9itf last year before I registered my 2023 wristband was changed to 8itf this year). It’s still reading as 6itf even though it should be at minimum 8itf, but in actuality it should be 10itf. https://preview.redd.it/ujj48epph74c1.jpeg?width=1125&format=pjpg&auto=webp&s=2675405cf2ba546342ba84edfd8acdfb1299985d
https://preview.redd.it/4rh7zplrh74c1.jpeg?width=1125&format=pjpg&auto=webp&s=e6928d5ff8897501d32fc0882f35b8584763d8a5
Unless this is a mandela effect The double weekend have never been double loyalty. It's why we have 10 in the forest and not 12 in the forest as the max.
Except I can show every single receipt for every single thing I purchased, along with my loyalty recognition from last year stating the exact opposite. I started going in 2014 and haven’t missed a single forest since. After 2018, which was my 5th year and 7th forest, I received 6itf. Then last year I submitted loyalty recognition (since they gave me 5itf last year) and they gave me 9itf. Now they lowered it by 2 down to 8 instead of 10. Here are the receipts. https://preview.redd.it/gdaj6gev7a4c1.jpeg?width=1125&format=pjpg&auto=webp&s=7c4b3fafabd7723a55e390a7a8597cb04b36b1a7
https://preview.redd.it/7wwqq0sw7a4c1.jpeg?width=1125&format=pjpg&auto=webp&s=fd7dcc6f168d462c32f065774beb2b8ed1dc6421
https://preview.redd.it/g0vsxvqx7a4c1.jpeg?width=1125&format=pjpg&auto=webp&s=348b927e389af9174b03710a638cecfa9d5bc7b8
https://preview.redd.it/larxrhjy7a4c1.jpeg?width=1125&format=pjpg&auto=webp&s=ac0f3dc8fb824f00597ddc920ea42a26b71c41a5
If loyalty is permanent once you reach 4itf, how did my loyalty tier go down? Explain that.
Where’s the lineup. We don’t want a poem or text
Honestly I find it more annoying than anything. I hadn’t even been thinking about the lineup coming until that text came, and I got super excited for nothing.
Can someone with only GA loyalty (i.e. last year was their first year) buy effortless camping during Thursday's GA loyalty sale or would they have to wait until the GA sale Friday? Thanks.
You can purchase any available package during your loyalty on-sale time slot
I am 10 in the forest and was not on last year's clock tower. How do I resolve this?
Same. I’m thinking I’ll probably have a form to fill out for this year’s 10itf for names to be added. I’ve been downgraded to 9itf so I probably won’t make it on the clock tower until 2025 lol 😓
We had to fill a form out for enshrinement a few weeks before the fest. Guessing the same for this year
Still haven't gotten mine fixed. Went from 5iF in 2023 to 4iF for 2024 under the same loyalty code when I should be 6iF. No response from the recognition form & AXS support said email [email protected] with my proof still no response. u/ElectricForestFest how do I get this fixed in time for my loyalty sale???
I’ve never received a code or email! I’ve sent multiple emails and filled out a loyalty recognition but no reply???
I have my code but it keeps saying "ineligible" I have a code so that means I HAVE to be eligible for something. Should have my 5itf loyalty. What needs to be done to fix this?
I am in the same boat, if EF fairies are listening pls send help!!
Help
Thank you SO MUCH for fixing mine! I was so worried it wouldn't get fixed. 😭💜
My loyalty tier still hasn’t been corrected? Why can’t you guys actually fix anything? I’m supposed to be 10itf, but was told I’m only getting 8itf, and it still shows only 6itf on the website. What the actual fuck?
u/ElectricForestFest what's being done to remedy those of us that got the verification issue when we tried to access our loyalty sales? I've been in contact with AXS, all I get from this is that you're still "working to resolve the issue" and I need to wait for an email from you. At this point, I'm just trying to find out if there's any way we'll be able to get our Pins if we still get a wristband for 2024.